Rating Sheet

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

National Assessment Assessment

for

COMPUTER SYSTEMS SERVICING NC II

RATING SHEET

TESDA-SOP-QSO-13-F09

Reference No. RATING SHEET FOR DEMONSTRATION/ WITH ORAL QUESTIONING

Assessor’s name: Qualification Title COMPUTER SYSTEMS SERVICING NC II COC 1 Title INSTALL AND CONFIGURE COMPUTER SYSTEMS Date of assessment: Time of assessment: Instruction for demonstration : see attached instructions to the candidate Materials and equipment : see attached list of supplies and materials Check (√) to show if During the demonstration of skills, the candidate : evidence is demonstrated Yes 



No

N/A

Assembled computer hardware* - Planned and prepared the list of necessary materials, tools and equipment based on system requirements - Obtained the necessary materials, tools, equipment and testing devices to complete the work* - Assembled the following computer hardware according to established OH & S policies and procedures and system requirements: Motherboard and its components Hard drives and its accessories Power supply Peripherals such as keyboard, mouse, cables - Configured the Basic-input-output system (BIOS) based on system requirements Prepared installers - Created portable bootable devices according to

software manufacturer’s instruction

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Prepared customized installers according to software utilization guide and end-user agreement - Installed portable applications according to software user guide and software license Installed operating systems and drivers for peripherals and devices* - Installed operating system according to established installation procedure and end-user requirements - Installed and configured drivers of peripherals and devices according to manufacturer’s instructions and OS installation procedures - Accessed and installed OS and drivers updates

patches based on manufacturer’s

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recommendations and requirements Checked the quality of work according to established procedures

ELCCSS 213-0614 Computer Systems Servicing NC II

1

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Installed application software* - Installed application software based on installation guides, end-user agreement and license agreement - Carried out variation in application software

installation according to manufacturer’s

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recommendations and requirements Accessed and install software updates based on

manufacturer’s recommendations and

requirements Conducted testing and documentation - Tested devices/systems/ installation to determine whether they conform to the requirements - Conducted stress test - Followed 5S and 3Rs according to environmental policies - Completed and forwarded the documentation to appropriate personnel and/or authority in accordance with requirements


2

RATING SHEET FOR OBSERVATION/DEMONSTRATION WITH ORAL QUESTIONING Questions to pr obe the candidate’s underpinning knowledge

The candidate should answer the following questions :

Satisfactory response Yes

No

1. You want to set up a dual-boot scenario between Windows 7 and Windows Server 2008. How would you do this? 2. What do you call the computer software which you configure before installing the OS? 3. How many RID (Relative Identification) Master in one domain? 4. What would you advise a client who wants to improve the computer’s built-in video card? 5. What may be the problem and what should be done if the display does not match what you expect to view on the monitor? 6. What type of screw driver will you use for small screws usually found in Compaq and Apple computers? 7. How will you check and what instrument will you use to determine whether the power supply is providing enough voltage output or not? 8. What will you do if a customer wants to install an operating system in his PC but does not have an optical drive? 9. What may be the problem if a computer does not recognize a bootable flash drive? What would you do to resolve this? 10. After testing the assembled product, you have noticed that the product is not working, what are the possible causes? 11. What will you do if after installing both the IDE hard drive and optical drive you have noticed that only one drive is working? 12. If after assembling a brand new computer the monitor does not display any image or character, what may be the possible causes? 13. Enumerate possible causes when the computer does not produce any sound from the speaker. 14. Where should you keep peripheral cards or computer memory cards? 15. What should you do after installing peripheral devices such as a sound card? 16. What should you configure in the BIOS when you are going to install an operating system using an optical media? 17. Prior to assembling a computer, what should you wear to protect computer parts from ESD? 18. What should you do if suddenly there is a lightning storm that occurs while assembling a computer? 19. What should you do if accidentally, water spilled on the computer which you are currently using?

The candidate’s underpinning knowledge was: ELCCSS 213-0614 Computer Systems Servicing NC II

3

 Satisfactory

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Not Satisfactory

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Not Satisfactory

Feedback to candidate:

The candidate’s overall performance was: 

Satisfactory

Candidate’s Name & Signature:

Date:

Assessor ’s Signature:

Date:


4



Candidate’s name Assessor’s name Qualification Title COMPUTER SYSTEMS SERVICING NC II COC 2 Title SET UP COMPUTER NETWORKS Date of assessment Time of assessment Instruction for demonstration : see attached instructions to the candidate Materials and equipment : see attached list of supplies and materials Check (√) to show if During the demonstration of skills, the candidate : evidence is demonstrated Yes No N/A Determined and planned cable routes* according to network design Identified and obtained network materials necessary to complete work according to established procedures and check against system requirements* Obtained tools, equipment and testing devices needed to carry out the installation work in accordance with established procedures and check for correct operation and safety* Used appropriate personal protective equipment and follow OH & S policies and procedures Performed copper cable splicing in accordance with the standards such as the 568A and 568B color coding cabling standards* Installed network cables and cable raceway in accordance with established procedures and installation requirements* - slotted PVC - metallic raceway - flexible conduit Performed and check installation work to ensure compliance with requirements* Followed 5S and 3Rs according to environmental policies Checked network connectivity of each terminal in accordance with network design* Diagnosed and remedy network fault or problem in line with the standard operating procedures Configured network interface card (NIC) settings in accordance with network design* - IP address of all devices are configured Carried out communication checking between terminals in accordance with OS network configuration guides* - File sharing 

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5

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- Access network resources Responded to unplanned events or conditions in accordance with established procedures* - Diagnosing problems by retracing steps or localizing the trouble area Set router/Wi-Fi/ wireless access point/repeater configuration* - Router is set or configured Configured client device systems settings in

accordance with manufacturer’s instructions, end-



user preference and network design* - Configured Client computer wi-fi access - Configured local area network (LAN) port* - Configured wide area network (WAN) port* - Configured wireless settings* - Configured security/firewall/advance settings* Conducted final inspection to ensure that the

configuration conforms with the manufacturer’s 

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instructions/manual* Checked computer networks to ensure safe operation* Prepared/completed reports according to company requirements*


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RATING SHEET FOR OBSERVATION/DEMONSTRATION WITH ORAL QUESTIONING Questions to probe the candidate’s underpinning knowledge


Satisfactory response Yes No

1. What do you call a bootable disk that contains a full Usable OS? 2. What term is used to define one or more IP subnets that are connected by the fast links? 3. When modifying the scheme, Microsoft recommends adding administrator to what group only for the duration of the task? 4. What kind of cable are you going to use if you want to network two computer units only? 5. Based on rules, what type of network would you suggest to your client who wants to network more than 100 computers? 6. What type of network would you recommend if your client has only few computer units? 7. What if the computer you have to network is more than 100, and you noticed that the network is slowing down, what are you going to do? Give at least one recommendation? 8. What would you do if the devices that you are going to network are far from each other? 9. What would you do if you suspect that the cause of the trouble in the network is the cable? 10. After checking the cable with LAN tester and the tester indicates that the output of the two ends swapped: pin one goes to pin three from the other end, and pin two goes to pin six on the other end, what does it signify? Is it good or bad? 11. After replacing a good cable, still the computers cannot connect to each other, what are some possible causes of having no connection if the network is using static IP addresses? 12. After configuring the network interface card, how will you going to test the connectivity of your network? 13. What type of cable are you going to use to connect two computers? 14. What is the common type of cabling standards used for straight thru cable? 15. In order for computers to network, what are the things you are going to set or configure?

The candidate’s underpinning knowledge was: 

Satisfactory




Not Satisfactory

7



Satisfactory



Not Satisfactory

Candidate’s Name & signature:

Date:

Assessor’s signature:

Date:


8



Candidate’s name Assessor’s name Qualification Title COMPUTER SYSTEMS SERVICING NC II COC 3 Title SET UP COMPUTER SERVERS Date of assessment Time of assessment Instruction for demonstration : see attached instructions to the candidate Materials and equipment : see attached list of supplies and materials Check (√) to show if During the demonstration of skills, the candidate : evidence is demonstrated Yes No N/A Created user folder in accordance with network operating system features* Configured user access level based on NOS features and established network access policies and end-user requirements* Performed security check in accordance with established network access policies/end-user requirements* Checked normal functions of server in accordance 

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with manufacturer’s instructions*

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Installed/updated required modules/add-ons based on NOS installation procedures* Confirmed network services to be configured based on user/system requirements* Checked operation of network services based on user/system requirements* Responded to unplanned events or conditions in accordance with established procedure* Performed testing, documentation and predeployment procedures* Conducted pre-deployment procedures based on enterprise policies and procedures* Conducted operation and security check based on end-user requirements* Prepared and completed reports according to enterprise policies and requirements*


9

RATING SHEET FOR OBSERVATION/DEMONSTRATION WITH ORAL QUESTIONING Questions to probe the candidate’s underpinning knowledge


Satisfactory response Yes

No

1. What should you do if you want to transfer file/files into another computer? How do you share a folder named TESDA in DRIVE C? 2. Name the two (2) kinds of Linux boot loader. 3. What is the term used for software which is not part of the OS? 4. What do you call a bootable disk that contains a full usable OS? 5. Why there are different executable programs running in Task Manager when you start a RemoteApp from a full desktop? 6. Do you still need to lock down the server when you use RemoteApp programs? 7. Can you configure a server to permit users only to connect via RemoteApp and block users from connecting to the desktop? 8. What contains the rules and definitions that are used for creating and modifying object classes and attributes within the Active Directory? 9. What allows businesses to define, manage, access and secure network resources including files, printer, people and applications? 10. What Windows Server 2008 feature is a special installation option that creates a minimal environment for running only specific service or roles? 11. What is the minimum amount of storage space required for the Active Directory installation files? 12. You set up a network where each computer acts as a

client and server and in which each user shares other’s

resources, including printers. What do you call this setup? 13. What special identity group contains all authenticated users and domain guest? 14. What account name refers to each user’s login name? 15. What do you call the group that you cannot manually modify or view its membership? 16. What can be used to add, delete, or modify objects in Active Directory, in addition to modifying the schema, if necessary? 17. What may be the problem if the shared folder could not be accessed? What will you do to resolve the problem? 18. Aside from installing anti-virus software, how can you protect your server from viruses? ELCCSS 213-0614 Computer Systems Servicing NC II

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19. If one of the users forgot his/her password, how are you going to change the password? Enumerate the steps in resetting a password using GUI. 20. What are you going to do to access a server located far from the client computer which you are troubleshooting? 21. What may be the reason why you cannot access and connect to other computers remotely? How would you resolve the problem? 22. After installing an anti-virus to your network, you cannot connect to other computers, what could be the possible cause of it? 23. After logging, you noticed that you cannot change the IP address of other users, what could be the possible cause? 24. What policies are you going to suggest to secure your server? 25. What would you suggest in order to come up with a strong admin password? 26. As an Administrator and security precaution, what type of account will you use in performing ordinary tasks?


Satisfactory



Not Satisfactory



Not Satisfactory



Satisfactory

Candidate’s Name and Signature:

Date:

Assessor’s Signature:

Date:


11



Candidate’s name Assessor’s name Qualification Title COC 4 Title

COMPUTER SYSTEMS SERVICING NC II MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS

Date of assessment Time of assessment Instruction for demonstration : see attached instructions to the candidate Materials and equipment : see attached list of supplies and materials During the demonstration of skills, the candidate : 





 



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Check (√) to show if evidence is demonstrated Yes No N/A

Planned and prepared maintenance and/or diagnosis of faults in line with job requirements Obtained and checked tools, equipment and testing devices for correct operation and safety Hardware tools Software tools Obtained and checked materials necessary to complete the work in accordance with established procedures and check against job requirements Followed OHS policies and procedures Checked computer systems and networks for maintenance against job/service order instructions and specifications Used appropriate personal protective equipment in line with standard procedures Checked normal function of computer systems

and networks based on manufacturer’s 

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instructions Performed scheduled/periodic maintenance in accordance with manufacturer’s requirements Planned and prepare maintenance and/or diagnosis of faults in line with job requirements Obtained and checked tools, equipment and testing devices for correct operation and safety - Hardware tools - Software tools Obtained and checked materials necessary to complete the work in accordance with established procedures and check against job requirements Followed OHS policies and procedures Checked computer systems and networks for maintenance against job/service order instructions and specifications


12

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Used appropriate personal protective equipment in line with standard procedures Checked normal function of computer systems

and networks based on manufacturer’s 

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

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instructions Performed scheduled/periodic maintenance in accordance with manufacturer’s requirements Planned and prepared maintenance and/or diagnosis of faults in line with job requirements Obtained and checked tools, equipment and testing devices for correct operation and safety - Hardware tools - Software tools Obtained and checked materials necessary to complete the work in accordance with established procedures and check against job requirements


13

RATING SHEET FOR OBSERVATION/DEMONSTRATION WITH ORAL QUESTIONING Questions to probe the candidate’s underpinning knowledge Satisfactory response Yes No

The candidate should answer the following questions : 1. What may be the causes why the computer displays a black screen and produces no beeps when power is turned on? W hat should you do to correct the situation? 2. If RAM is not the cause, what may be another cause and what should you do to solve the problem? 3. If one of the users forgot his/her password, how are you going to change the password? Enumerate the steps in resetting a password using GUI. 4. How would you avoid overheating of devices such as CPU, or any other devices that produces more heat? 5. The computer power supply fan is creating noise. If after inspection you found out that it is rotating slowly, what would you do? 6. After transferring the computer unit, the monitor has no more display but the power indicator is on. What are the steps that you must do? Name two causes of the problem. 7. How would you avoid power supply overloading? 8. How would you avoid overheating of devices such as CPU, or any other devices that produces more heat? 9. What are the possible causes if the printer is not responding? 10. What are the possible causes if the computer system does not boot? 11. What do you call a pool of open source applications? 12. In the absence of an internal/external optical drive, what option can you use to install an OS? 13. What command line tool is used for monitoring Active Directory and provides functionality such as performing connectivity and replication tests? 14. What defines a chain of site links by which domain controller from different sites can communicate?


Satisfactory

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Not Satisfactory

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Not Satisfactory



Satisfactory

Candidate’s Name and Signature:

Date:

Assessor’s Signature:

Date:


14

Rating Sheet

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