Questionnaire Consumer Perception on Online Shopping

A Study on Consumer Perception towards Online Shopping With Special Reference To Dharmapuri District

QUST!O"A!R

Kindly highlight/bold your answers. 1. Do you you use use Inte Intern rnet et?? a) Ye Yes [ ]

b) No [ ]

2. How long long hae hae you you been been usin using g Intern Internet? et? !ess than 1 year

" # $ years

1 # " years

%ore than $ years

". &n the aerage' aerage' how how (uh (uh ti(e *+er *+er wee,) do do you s+end s+end in sur-ing sur-ing the the eb eb?? 

# $ hours

10 # 2 hours

0

# 1 hours

%ore than 2 hours

11 # 1$ hours . Hae Hae you +ur +urhas hased ed anythin anything g online online eer? eer? Yes

No

$. hih ategory ategory *ies) o- goods goods hae hae you you bought bought through through Internet? Internet? oo,s

3ailway ti,ets

4letroni 5adgets

6irline ti,ets

7D/8ideos

7o(+uter Hardware

6essories a++arel

7o(+uter 9o-tware

5i-ts

%aga:ines

4ent ;i,ets Hotel 3oo(s/7ar 3ental

%oies ti,ets &--ie 9u++lies

9+orting goods ;oys

Health and -itness +roduts 6ny other' s+ei-y>>>>>>

0. hen did u sho+ -or the -irst ti(e? !ast 0 (onths 0 (onths 1year  1" year  "$ year  %ore than $ year  @. How -reAuently did you +urhase online? &nly one 2 ti(es %ore than $ ti(es %ore than 0 ti(es B. &erall' were you satis-ied with your eC+eriene o- online sho++ing? Highly 9atis-ied 9atis-ied  Neither satis-ied nor dissatis-ied Dissatis-ied Highly Dissatis-ied . here do you (ost o-ten aess the Internet? Ho(e

7ybera-es

&--ie / 7ollege

6ny other' s+ei-y>>>

1. hat are the atiities that you use Internet -or? *Kindly ran, the( between 1 to $'with 1E(ost used' 2Eused to a large eCtent' "Eused to a good eCtent' Eused so(eti(es' $Erarely used)

7o((uniation *4(ail' Instant %essaging' ulletin oards' News 5rou+s' 7hat' et.) In-or(ation 5athering *3esearh' News' 9+orts sores' 9earh -or e(+loy(ent' et.)

4ntertain(ent *5a(es' 6dult entertain(ent' 4ntertain(ent sites' 9+orts' %usi' eb +age design' et.) =inane *Inest(ent +ort-olio' -inanial researh' online ban,ing' he, sto,/-und Auotes' trading' et.) 9ho++ing *3esearhing +urhases' +urhasing' autions' 9elling' 7lassi-ieds' et.) 11. hih ategory *ies) o- goods are you +lanning to buy through internet in the near -uture? oo,s

3ailway ti,ets

4letroni 5adgets

6irline ti,ets

7D/8ideos

7o(+uter Hardware

6essories a++arel

7o(+uter 9o-tware

5i-ts

%aga:ines

4ent ;i,ets

eauty +roduts

%oies ti,ets

Health and -itness +roduts

Hotel 3oo(s/7ar 3ental
&--ie 9u++lies =ood / 5roeries

6++arel gi-t erti-iates

Fhar(aeutials

In-ant / 7hild ite(s

Ho(e tools and +roduts

9+orting goods ;oys

Ho(e a++lianes 6ny other' s+ei-y>>>>>>

12. hat is your (ain (otiation -or buying through Internet? 7oneniene *ease o- +urhase' ho(e deliery' ability to sho+ 2C@) 9aes ti(e

Frie

Frodut o(+arison 6ny other' s+ei-y>>>>>> 1". hat' aording to you' are the (ost i(+ortant barriers to +urhase online? I a( worried about giing out (y redit ard nu(ber  I donGt hae a redit ard I donGt li,e +roiding +ersonal in-or(ation I donGt want to +urhase -ro( so(eone with who( I a( not -a(iliar  I enoy going out to do (y sho++ing I li,e to see/touh the +rodut in +erson' be-ore I buy it Internet is too slow / Fages ta,e too long to load I a( worried about the ost/hassle o- returning the +rodut Deliery osts are too high Fries are too high ;ehnial -oulu+s +reent transations -ro( going through I anGt -ind anything that I want to +urhase on the Internet I donGt ,now how but I a( uno(-ortable about +urhasing through Internet ;he +roess is eC+ensie due to ost o- aess 6ny other' s+ei-y>>>> F439&N6! D4;6I!9 1. 6ge elow 1B yrs 1B  " yrs "1   yrs 1 # $ yrs 6boe $ yrs

1$. 4duational a,ground  Non%atriulate %atriulate 5raduate Fostgraduate 10. &u+ation usiness/9el- 4(+loyed 9erie/4Ceutie 9tudent 6ny other' s+ei-y>>>>>> 1@. 5ender %ale =e(ale 1B. 6erage %onthly Ino(e !ess than 3s. $' 3s. $' # 3s. 1' 3s. 1' # 3s. 2$' 3s. 2$' # 3s. $' 6boe 3s. $'  Na(e

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