TERIMAKASIH
HASIL PENELITIAN
Gambaran Umum Tempat Penelitian " Karakteristik Informan " Hasil Penelitian
BAB IV
METODE PENELITIAN
12
Jenis dan Rancangan Penelitian
Jenis penelitian kualitatif dengan rancangan penelitian research and development menggunakan meetode prototipe melalui uji sistem black box
Waktu dan tempat Penelitian
April 2017 di bagian pendaftaran Klinik Assalam Medicare Surakarta
Objek dan Subjek Penelitian
Objek : Kegiatan antrian di pelayanan kesehatan gigi Klinik Assalam Medicare Surakarta. Subjek : 11 Informan : 5 pelaksana sistem, 5 pengguna sistem, 1 operator. Teknik penetpan informan :Non random sampling menggunakan purposive sampling
Langkah-langkah Penelitian
Tahap Persiapan, Pelaksanaan, Penyelesaian
Pengumpulan Data
Jenis data, sumber data, cara pengumpulan data, instrument penelitian
Definisi Konsep
Prototyping, Flowchart, Data Flow Diagram, Black Box Testing
Saran
Sistem SMS Gateway yang menggunakan estimasi waktu sebaiknya lebih tepat jika diterapkan di pelayanan kesehatan yang memiliki waktu tindakannya hampir sama untuk setiap pasien.
Sistem SMS Gateway efektif dilakukan pada pelayanan kesehatan yang membuka pelayanan dengan jam praktik terbatas tetapi mempunyai jumlah pasien yang banyak sehingga tidak terjadi penumpakan baris antri untuk menunggu giliran.
METODE PENELITIAN
Jenis dan Rancangan Penelitian " Waktu dan Tempat Penelitian " Objek dan Subjek Penelitian " Definisi Konsep " Pengumpulan dan Pengolahan Data " Langkah-langkah Penelitian
BAB III
Kesimpulan
Pengembangan sistem SMS Gateway di pelayanan gigi Klinik Assalam Medicare Surakarta kurang tepat karena tindakan pelayanannya yang tidak dapat diprediksi
Aplikasi-aplikasi pendukung untuk membangun sistem SMS Gateway versinya perlu disesuaikan dengan sistem sehingga tidak terjadi error ketika program dijalankan.
Dalam menjalankan servis program pada SMS Gateway menggunakan aplikasi Gammu diperlukan pemahaman tentang bahasa pemrograman PHP.
Prototipe yang dilakukan dapat memberikan gambaran sistem yang akan berjalan sehingga klinik mampu memberikan masukan terhadap sistem disesuaikan dengan kondisi dan pelaksanaan teknis di tempat pelayanan.
Perlu komunikasi yang baik terhadap berbagai pihak penting yang berhubungan langsung dengan penerapan sistem sehingga tidak tejadi miss communication ketika pelaksanaan sistem.
Perubahan perancangan diperlukan analisis tehadap kemampuam dan kesanggupan pelaksana sistem sehingga tidak memberatkan petugas maupun pasien ketika sistem akan diterapkan.
Pengembangan dan implementasi SMS Gateway membutuhkan pertimbangan dengan berbagai pihak terkait agar tidak menimbulkan permasalahan yang baru ketika diimplementasikan.
Klinik Assalam bermula dari satu unit kesehatan Pondok Pesantren Modern Islam Assalam Surakarta yang merupakan lembaga pendidikan swasta Islam di bawah naungan Yayasan Majelis Pengajian Islam Surakarta (YMPIS).
Klinik Gigi merupakan salah satu layanan yang ada di Klinik Assalam. Klinik Gigi mempunyai tenaga kesehatan 5 dokter gigi dan 3 perawat gigi.
Gambaran
Umum
Tempat
Penelitian
Karakteristik Informan
Hasil Penelitian
16
Identifikasi Kebutuhan Aplikasi SMS Gateway
Apilkasi pendukung yang digunakan :
XAMPP versi v3.2.2. " Gammu 1.37.4. " Modem Mobily ZTE " MF190,Notepad++ 7.3.3.
Merancang Sistem SMS Gateway
Merancang dengan menggunakan bahasa pemrograman PHP
Membangun Sistem SMS Gateway
Menggunakan flowchart dan Data Flow Diagram (DFD)
Mengevaluasi Prototipe Sistem SMS Gateway
Evaluasi prototipe dengan melakukan wawancara kepada pelaksana sistem
Melakukan Perubahan Rancangan
Menghilangkan estimasi waktu dengan pencantuman nama dokter
Pengembangan Produk dan Implementasi
Uji black box system
Wawancara petugas pendaftaran
Wawancara pasien
KESIMPULAN DAN SARAN
Kesimpulan " Saran
BAB VI
19
Tidak semua modem mendukung (support) dengan aplikasi Gammu
Kepuasan pasien pada dimensi mutu ketanggapan (responsiveness) ternyata bukan hanya pada kondisi aktualnya tetapi pada presepsi dari aspek psikologis & faktor komunikasi.
Menilai kepuasan pasien pada dimensi mutu ketanggapan bukan hanya pada kondisi aktual yang terlihat di lingkungan sekeliling pasien ketika menerima pelayanan tetapi juga berdasarkan pada presepsi yang ditimbulkan dari aspek psikologis dan faktor komunikasi
Penumpukan antrian yang terjadi di pelayanan gigi disebabkan karena lamanya waktu tindakan per pasien sehingga implementasi sistem antrian SMS Gateway menggunakan estimasi waktu sulit diaplikasikan karena waktu tindakan setiap pasien berbeda-beda.
Penerapan sistem antrian SMS Gateway lebih efektif dan efesien jika dilakukan di pelayanan umum yang mempunyai jam praktik terbatas, SDM yang bertugas mampu menjalanakan sistem dan pasien mampu mengikuti sistem tersebut.
Pembahasan
PEMBAHASAN
BAB V
17
Flowchart
DFD Level 0
DFD Level 1
Nomor modem
Kerangka Berpikir
TINJAUAN PUSTAKA
Landasan Teori " Kerangka Berpikir
BAB II
TEORI
Pengertian Sistem " Masalan Antrian pada Pelayanan " SMS Gateway " Pelayanan Kesehatan " Pelayanan Kesehatan Gigi " Klinik " Pasien " Perancangan dan Penelitian Pengembangan " Model Pengembangan Prototipe
Tujuan Umum
Mengetahui penerapan SMS Gateway untuk pengembangan sistem antrian pelayanan kesehatan gigi di Klinik Assalam Medicare Surakarta
Tujuan Khusus
(1) Mengidentifikasi kebutuhan aplikasi, (2) Merancang sistem, (3) Membangun prototipe sistem, (4) Mengevaluasi prototipe, (5) Melakukan perubahan rancangan, (6) Mengimplementasi
Tujuan Penelitian
SMS GATEWAY UNTUK PENGEMBANGAN SISTEM ANTRIAN PELAYANAN KESEHATAN GIGI DI KLINIK ASSALAM MEDICARE SURAKARTA
Ketua Penguji : Sri Darnoto, SKM., M.PH
Penguji I : Sri Sugiarsi, SKM., M.Kes
Penguji II : Kusuma Estu Werdani, S.KM., M.Kes
KESEHATAN MASYARAKAT UNIVERSITAS MUHAMMADIYAH SURAKARTA 2017
SIDANG SKRIPSI
2
BAB 2
Tinjauan Pustaka, Kerangka Berpikir
BAB 4
Hasil Penelitian
BAB 6
Kesimpulan, Saran
BAB 5
Pembahasan
BAB 1
Latar Belakang, Rumusan Masalah, Tujuan Penelitian, Manfaat Penelitian
BAB 3
Jenis dan Rancangan Penelitian, Waktu dan TempatvPenelitian, Objek dan Subjek Penelitian, Definisi Konsep, Pengumpulan dan Pengolahan Data, Langkah-langkah Penelitian
Manfaat Penelitian
7
Bagi Masyarakat
Bagi Klinik
Bagi Petugas pendaftaran
Bagi Peneliti Lain
PENDAHULUAN
Latar Belakang " Rumusan Masalah " Tujuan Penelitian " Manfaat Penelitian
BAB I
5
Rumusan Masalah
Bagaimana penerapan SMS Gateway untuk pengembangan sistem antrian pelayanan kesehatan gigi di Klinik Assalam Medicare Surakarta ?
Latar Belakang Masalah
Telepon genggam dan komputer merupakan alat teknologi yang banyak digunakan orang dan instansi. SMS Gateway merupakan sistem yang menggunakan kombinasi keduanya.
Oleh karena itu penelitian ini ingin mengambil judul tentang
"SMS Gateway untuk Pengembangan Sistem Antrian Pelayanan Kesehatan Gigi di Klinik Assalam Medicare Surakarta"
Pelayanan gigi di Klinik Assalam merupakan pelayanan yang paling sering pasiennya meminta antrian lewat telepon yaitu 5-6 orang setiap harinya.
Lokasi Klinik Assalam Medicare Surakarta berada diantara 3 lembaga pendidikan besar yang dimana peluang pasiennya orang-orang yang berpendidikan tinggi yang mempunyai ilmu pengetahuan yang baik tentang teknologi.
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Indriyanto " 130101293
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Pimpinan
Pengambil Keputusan
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Administrasi dan keuangan
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Tujuan sistem merupakan tujuan dari sistem yang dibuat bisa dari tujuan organisasi, kebutuhan organisasi
Batasan sistem meruapakan suatu yang membatasi sistem dalam mencapai tujuan.
pengawasan sistem merupakan pengawasan terhadap pelaksanaan pencapaian tujuan dari sistem tersebut.
Input merupakan elemen yang bertugas untuk menerima seluruh masukan data.
Proses merupakan elemen dari sistem yang bertugas untuk mengolah atau memproses seluruh data menjadi informasi yang lebih berguna.
Output merupakan hasil dari input yang telah diproses oleh bagian pengolah data merupakan tujuan akhir sistem.
Umpan balik (feedback) merupakan elemen dalam sistem yang bertugas mengevaluasi bagian dari output, dimana elemen sangat penting demi kemajuan sistem.
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UMPAN BALIK
TUJUAN
BATASAN
KONTROL
OUTPUT
PROSES
INPUT
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