NEMO-Q Software Installation Manual

Software installation English manual NQ2000 Version 5.07C

Copyrights and all other intellectual property rights to the Software and accompanying documentation, as well as any copies made by you, remain with Nemo-Q or its suppliers. Upon purchasing purchasing Nemo-Q´s Nemo-Q´s products, products, Nemo-Q Nemo-Q grants grants you you the nonexclus nonexclusive ive rights rights to install install and use the Software for an unlimited period of time. The terms of Nemo-Q International AB´s License Agreement shall apply.

Windows™ 95/98/NT/XP/2000

Software Software installation Verion 5.07C

Table of contents User Support Contacts.........................................................................................Page 3 Requirement specification NQ2000 software.....................................................Page 4 Database size..........................................................................................................Page 5 Software’s and files...............................................................................................Page 6 Installation propose..............................................................................................Page 7 Engine.....................................................................................................................Page 9 MySQL...................................................................................................................Page 14 DBLoad..................................................................................................................Page 16 Statistics.................................................................................................................Page 24 Q-start....................................................................................................................Page 29 Language files........................................................................................................Page 32

Nemo-Q International AB +46 (0)8 522 522 059 00

www.nemoq.se

page 2 of 36

Software Software installation Verion 5.07C

Table of contents User Support Contacts.........................................................................................Page 3 Requirement specification NQ2000 software.....................................................Page 4 Database size..........................................................................................................Page 5 Software’s and files...............................................................................................Page 6 Installation propose..............................................................................................Page 7 Engine.....................................................................................................................Page 9 MySQL...................................................................................................................Page 14 DBLoad..................................................................................................................Page 16 Statistics.................................................................................................................Page 24 Q-start....................................................................................................................Page 29 Language files........................................................................................................Page 32


www.nemoq.se

page 2 of 36

Table of content

Software installation Version 5.07C

User support contacts The User Support/Help Desk services provided by Nemo-Q are to be agreed upon between NEMO-Q NEMO-Q International International AB and user.

Nemo-Q Nemo-Q International International AB Turebergs allé 6 191 23 Sollentuna Sweden Phone +46 (0) 8 522 059 00 Fax +46(0) 8 522 059 99 E-mail [email protected] www.nemoq.se


www.nemoq.se

page 3 of 36

Requirement specification NQ2000 software In a network environment there are many different ways to install a NQ2000 system, however the NQ2000 software require a dedicated Nemo-Q server computer with static TCP/IP address (It is also common to place the execute (EXE) files into the branch office server. From the client or Nemo-Q server it is then possible to open files via shortcuts to the office server.) PC requirement is depending of the size for the queue system and the flow of customer. Size of system

Operation system

Speed/PC

Memory

1-10 cashier, 0-500 customer per day

Windows -98 Windows2000/NT/XP

Pentium 300-400 Mhz Pentium 300-400 Mhz

128 MB 128 MB

1-20 cashier, Windows -98/2000/NT/XP Pentium min.700 Mhz 1- 1.500 customer per day

256 MB

1-60 cashier, Windows -98/2000/NT/XP Pentium min 1.5GHz 1- 4.000 customer per day

512 MB

Installation of NQ2000 Level 1 require about 27 MB space on the hard disk. NQ-Engine NQ-Statistics DbLoad NQ-Supervisor MySQL NQ-Winpanel NQ-Simulation If synthetic speech will be used in the system we recommend to install this in a separate PC with OS Windows 2000\XP\NT, not Windows 95\98

Database size TDB File Unzipped Size

Event File (*.cus):

76 byte / errand

Attention Code File (*.ss3): •

53 byte / attention code

Zipped Size

Usually the Zip Ratio is about 70%, please look at the example below:

Example: 10 000 Customers = 76 byte * 10 000 = 760 kB 1 000 Attention Codes = 53 byte * 1000 = 53 kB Total Size = 760 kB + 53 kB = 813 kB Zipped: 0.3 * 813 kB

≈

240 - 280 kB

Some additional information is added automatically, i.e. User Names etc… Answer: The TDB File will have an approximate size of 300-400 kB

Database Each errand is about 100 byte (all included) if no attention codes are used… Example 50 000 Customers = 100 byte * 50 000 = 5 MB

Software’s and files terminology Engine: The Engine software controls the general functions of the NQ 2000 system and must always be running. The Engine software stores the statistic data during the day in daily statistic files. These files is located in directory Windows\NQ2000\ Daily statistic files: At midnight, all daily statistic files updates the TDB file automatically by the Engine software. TDB file: All daily statistic files is transferred to the TDB file. The DBLoad software then transfers the TDB file information automatically to the MySQL database. DBConfig: This software defines the path to the TDB file and the connection to the MySQL database. DBLoad: This software updates MySQL database. Database: MySQL database Qstart: This software is configured to automatically start other program. Especially it is used to start the Engine and DBLoad program. Statistics: The statistic software is used to make statistic analysis. Supervisor (Level 1 - Local office). This software monitors the queue situation locally. (LAN network) Supervisor (Level 2 or 3 – Province, Region). This software monitors the queue situations in several local offices on a province or regional office. (WAN network) Cashier 2000: This application is installed at each workstation in local office and enables users to call and transfer customer etc. CollectorConf: This program defines from which databases in lower level that data will be collected to one main database in level 2 or 3. This program also collects names from the defined databases. Collector: Collects data from databases to one main database in level 2 or level 3 as defined in CollectorConf.

Installation propose

Structure of files


NQ2000 systems consist of many separate software, depending on what type of functionally of the requested system. This information will help you to install all of this software correctly.

Begin by installing The Engine and then in the following order, MySQL, DBLoad and Statistics. The above four different software’s may run a standard system consisting of hardware, such as Cashier panels, Displays and Ticket dispensers. If the system requires any additional software, install them later after the standard installation. In a network environment there are many different ways to install a NQ2000 system, however in this document we will explain how to install NQ2000 into a dedicated Nemo-Q server. (It is also common to place the execute (EXE) files into the branch office server. From the client computers it is then possible to open files via shortcuts to the server.)

Enjoy… 

Structure of files

L o

c

a


l o

E fn

f gi c i n ee C

u s

f ile

s T D

B

f iDl e a

t a

b

a

S t a

s e

T C

Q

- S t a

rt

D

B L o

a

d D

B C

o

t is t ic

s

P / IP

n f ig

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - L e v e l 2 a n d 3 S t a

t is t ic

s D

a

t a

b

a

s e

C

o

lle

c

t o

rC

o

n

f. e

x e

Engine The NQ-2000 System Engine software handles all system processes, such as configuration control and supervision, generating warnings, communication with all system components, data storage for statistical analysis, etc. This software is installed in the Nemo-Q server, which may be any workstation in the office network, exclusively dedicated to customer management and queuing. This software is active at all times so that all user-configured processes may be executed with the desired level of efficiency. Within this software, it is possible to change all configuration values necessary to make process operations as dynamic as possible. For these changes to become effective, it will sometimes be necessary to restart the Engine. All parameters may be modified on a real-time basis, except the addition of new workstations to the configuration. This action will require the Engine to be restarted. CD-ROM Installation

A CD-ROM is provided with this manual. Insert the CD-ROM and double click on the corresponding driver. NQ2000 Software Installation in the Nemo Q Server

Execute the NQ2000.exe installation software. The program will request confirmation by proposing valid libraries for the path where the NQ-2000 software will be installed. The default destination is C:\NQ2000\. If you prefer to choose another location, enter the path selected, as the system requires. Follow the installation steps. Once the installation is finished, restart the workstation.

Select “Next”.

Engine


Select “Next”.

Confirm license agreement then select “Next”.

When you installing Engine for the first time in a computer, enter the license number then select “Next”.

Select the folder then select “Next”

Select “Next”

Select the language font to be printed on the tickets then select “Next”

Engine

Use default configuration file or without.

NQ2000 needs network

Select “Next”.

.


Engine


Default language file is English, if you have created your own language file copy these now.

Select “Next”.

MySQL MySQL is a database management system.

A database is a structured collection of data. To add, access and process data stored in a computer database, you need a database management system such as MySQL. Since computers are very good at handling large amounts of data, database management plays a central role in computing, as stand-alone utilities or as parts of other applications. A relational database stores data in separate tables rather than putting all the data in one big storeroom. This adds speed and flexibility. The tables are linked by defined relations making it possible to combine data from several tables on request. The SQL part of MySQL stands for "Structured Query Language" - the most common standardized language used to access databases. MySQL was originally developed to handle very large databases much faster than existing solutions and has been successfully used in highly demanding production environments for several years. Though under constant development, MySQL today offers a rich and very useful set of functions. The connectivity, speed and security make MySQL highly suited for accessing databases on the Internet. NEMODB is the queue system database. DBLoad add data and store this into NEMODB We use Q-start to activate DBLoad after midnight.

Follow the installation steps.

Select “Next”

If you install Engine for the first time in a computer, it is necessary to enter license number.

Select”Next”

Windows 95/ 98 Start MySQL from directory C:\MySQL\ mysqld-opt.exe. Control if MySQL is activated with Ctrl Alt Delete Windows 2000/NT MySQL is running as a “service” within Windows software. Make shore that MySQL is activated. (Open administration tools and then services). Locate MySQL and check if it is active. Sometimes it is necessary to enter administrator name and password, to activate MySQL.

DBLoad The DBLoad software converts NQ2000 database format to MySQL database format. Original filename: DBLoad.exe

The DBConfig software configures the database for DBLoad. Editing the file STAT.ini, which is located in the same directory, does this. This file is automatically created if not existing. The DBConfig software also configures all the TDB Files. Only files that are configured will be inserted to the database. Original filename: DBConfig.exe Follow the installation steps.

Select “Next”.

DBLoad


Select “Next”.

Select the folder then select “Next”.


DBLoad

Select “Next”.

Select “Next”.

Select “Next”.


DBLoad


Select “Next”, DBLoad will automatically start and update the MySQL Database. Enter a time after midnight but before opening time in the morning.

Default language file is English, if you have created your own language file copy these now

Select “Finish”

Before you configure the DBLoad, start the Engine and configure the system. Reboot the computer and then start to configure DBLoad.

DBLoad


Start DBConfig.exe in directory C:\NQ2000\

Select “Browse” and find the location of the TDB file. For example C:\NQ2000\DB, enter the TCP/IP address to the computer for the location of MySQL database.

DBLoad


Select “Connect” to test the MySQL database communication.

If the following message appear, make shore that MySQL is started and that correct TCP/IP address is entered for the location of the database.

If upgrading NQ Statistic with a new version, it might be necessary to update the TDB file. Select “Update” if it is a different version.

DBLoad

Select ”TDB Files”

Select “Add”

Office number, office name and level 2 numbers will appear.


DBLoad


Select “Apply”

The configuration of the TDB file is now ready. Select "OK". The TDB file may now update the MySQL database manually by running DBLoad.exe. DBLoad.exe can now work together with application Q-start, for updating MySQL database automatically.

Q-start


Statistics The “Statistics” module takes record of all the events taking place in Nemo-Q system. When a ticket is taken from the machine, or a customer is called, these events are logged onto the system. All events are logged accurately and on the spot, thus creating databases with valuable and useful information. The “Statistics” module will allow you to make statistic analyses of this information. Follow the installation steps.

Select “Next”

Q-start


Select “Next”

Select the folder then select “Next”.


Statistics


Select “Next”

Select “Next”

Default language file is English; if you have created your own language file copy these now.

Statistics

Select “Finish”


Q-start


NQ-Supervisor Information generation starts from the very moment the customer takes a ticket from the ticket dispenser. All this information is recorded on the system’s server, which transfers data from customer flow into NQ-2000’s software, for present or future use. The Statistics Module described further on, will allow you to make an in-depth analysis of the service you offer. NQ2000 also enables you to view exactly what is happening at the moment: here and now. This is all possible thanks to the Supervisor Panel, which allows you to make real-time inquiries, and shows you all the information you need on the screen just by a keystroke. Once the system has been installed, the Supervisor Panel will be activated at the user’s express request, by clicking on the Supervisor Panel ICON. Follow the installation steps.

Q-start


Q-Start This software is configured to automatically start other program. Especially it is used to start the Engine and DBLoad program. In previous version of NQ2000 Q-start was installed at the same time with other installations. But in 5.07C version Q-start have a separate installation. After the installation, start up Q-start. Icon is placed in Windows start up meny under Startup or NQ2000. Then, this icon will be present I Windows bar. Click on right button on the mouse and select Configuration.

General.

Create and store log files and automatic printout.

Q-start


File configuration.

Add, change or remove applications for start up during specific times i.e. certain weekdays. This example starts Enginge2000.exe at 06.00 Monday to Sunday.

Click on “New” and select new file, LBLoad.

Now we have added one more file and DBLoad must start after midnight. This example starts DBLoad.exe at 07.00 Monday to Friday.

Q-start


Select Startup Startup.

When Q-start starts up, its possible to start applications after amount of time. This can be necessary if one application need to start up before another. Add, change or remove applications

Language files NQ2000 Ver 5.04 > versions have only the latest language files in English. It is important to upgrade ALL your old language files to new one. During every installation you will receive a question if you have your own updated language file or if you want to select the English default language file. If you select “ I have language files!” you need to Brows for the location of these files. If your own language files is not updated with the new portions of the upgrade, you need to this first. How to update language files? The correct language file is renamed from “Queue 2000.spr” to “Queue 2000.UPD”. All the *.UPD files is installed under directory UPD when installing software’s. You either select English or your own language files. With these files you can start to upgrade your “old” language files. It is recommended to start the application with the English version first and then start the program so you are able to find the portion with new words, that needs to be translated. After this it is easier to create your own language files. On the CD you will have all language files in UPD format and also the old language files in SPR format.

1.

Change the extension of the new language file to *.UPD.

2.

Put the file Queue2000.upd in the directory where you keep language files (Ex. Create a new directory where you put Stat2000.spr and Stat2000.upd.)

3.

Open NQLANG32.EXE (translation editor).

4.

A Message will appear saying: An update has been made, Please check post no X to Y, these posts are the new words for you to translate

5.

Translate the new words and save.

6.

Exit the program.

7.

Done...

Notes:

__________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________

Notes


Notes:

__________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________

Notes


Notes:

__________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________

NEMO-Q Software Installation Manual

Recommend Documents