Module 1 Applying Quality Standard

Tabl esofCont ent s Page How t oUset hi sMo Modul e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 I nt r oduct i on. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tec hni calTer ms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lear ni ngOut come1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I nf or mat i onShee t1. 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sel fChec k1. 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I nf or mat i onShee t1. 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Act i vi t y1. 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Assi gnme nt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lear ni ngOut come2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I nf or mat i onShee t2. 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sel f Check2. 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Act i vi t y2. 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I nf or mat i onShee t2. 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sel fChec k2. 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Act i vi t y2. 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Assi gnme nt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lear ni ngOut come3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I nf or mat i onShee t3. 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sel f Check3. 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Act i vi t y3. 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Da t e : Ver si onNo. :

Appl yi ngQual i t ySt andar ds

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Assi gnme nt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Answer Key............... Key...................................... .............................................. .............................................. ...................................................... ...................................... ....... Acknowledgment

HOW TO USE THI SMODULE Appl yi ng of Qual i t y St andar ds” .Thi Wel We come t ot he Modul e“ T s modul e c ont ai nst r ai ni ngma mat e r i al sandac t i v i t i e sf o ry o ut oc ompl e t e . Appl y Qual i t y St andar ds” The uni tofc ompe t ency “ cont ai nsknowl edge, s ki l l sandat t i t ude sr e qui r e df oraComp se. mput erHar dwar eSer vi c i ngNCI Icour

You ar er equi r ed t o go t hr ough a ser i es ofl ear ni ng ac t i vi t i es i n or dert o comp mpl et eeach oft hel ear ni ngout come mesoft hemo modul e.I n each l ear ni ngout come me nf orma mat i on Sheet san A i vi t ySheet s.Fo t he r ear eI dAct l l o wt he s eac t i v i t i e sony our ownandanswert heSel f Checkatt heendofeachl earni ngact i vi t y . I fy o u ha v eque s t i o ns ,do n’ the s i t at et oas ky o ur f o ra ss i s t anc e .

Recogni t i on ofPr i orLear ni ng( RPL) You may al r eady hav es ome oft he knowl edge and ski l l s cov er ed i nt hi s modul ebe causey ouhav e: eenwor ki ngf orsomet i me o b al r e adyha v ec ompl e t e dt r a i ni ngi nt hi sar e a . o I fy ou can demo mons t r at et oy our st udent st hat y ou ar e co mpet ent i na pa r t i c ul ars ki l lo rs ki l l s ,t al kt ohi m/he ra bo utha v i ngt he mf o r ma ma l l yr e c o gni z e ds o y ou don’ t hav et o do he same t r ai ni ng agai n.I fy ou hav e a qual i ficat i on or Cert i ficat eofComp mpet encyf r om pr evi oust r ai ni ngshowsi tt oyourst udent s.I ft he ski l l syou acqui r edarest i l lcur r entandr el evantt ot hi smo modul e,t heyma maybecome me partoft heevi denceyoucanpr esentf orRPL.I fyouarenotsur eaboutt hecurr ency ofy ours ki l l s ,di s c us si twi t hy ourt e ac he r . Af t ercompl e t i ng t hi smodul e ask yourt r ai nert o assessy ourcompe t ency . Resul tofyourass ess mentwi l lbe r ec or ded i n yourcomp mpet ency pr ofil e.Al lt he l e ar ni ngac t i v i t i e sar ede s i g ne df o ry o ut oc o mpl mp e t eaty o uro wnpac e . I ns i det hi smo mo dul ey ou wi l lfindt heac t i v i t i e sf o ry o ut oc o mpl mp e t ef o l l o we dby r el ev anti nf orma mat i onshee t sf oreachl earni ngout come me.Eachl earni ngout come mema may ha v emo mo r et ha no nel e ar ni nga c t i v i t y . Da t e : Ver si onNo. :


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Assi gnme nt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Answer Key............... Key...................................... .............................................. .............................................. ...................................................... ...................................... ....... Acknowledgment

HOW TO USE THI SMODULE Appl yi ng of Qual i t y St andar ds” .Thi Wel We come t ot he Modul e“ T s modul e c ont ai nst r ai ni ngma mat e r i al sandac t i v i t i e sf o ry o ut oc ompl e t e . Appl y Qual i t y St andar ds” The uni tofc ompe t ency “ cont ai nsknowl edge, s ki l l sandat t i t ude sr e qui r e df oraComp se. mput erHar dwar eSer vi c i ngNCI Icour

You ar er equi r ed t o go t hr ough a ser i es ofl ear ni ng ac t i vi t i es i n or dert o comp mpl et eeach oft hel ear ni ngout come mesoft hemo modul e.I n each l ear ni ngout come me nf orma mat i on Sheet san A i vi t ySheet s.Fo t he r ear eI dAct l l o wt he s eac t i v i t i e sony our ownandanswert heSel f Checkatt heendofeachl earni ngact i vi t y . I fy o u ha v eque s t i o ns ,do n’ the s i t at et oas ky o ur f o ra ss i s t anc e .

Recogni t i on ofPr i orLear ni ng( RPL) You may al r eady hav es ome oft he knowl edge and ski l l s cov er ed i nt hi s modul ebe causey ouhav e: eenwor ki ngf orsomet i me o b al r e adyha v ec ompl e t e dt r a i ni ngi nt hi sar e a . o I fy ou can demo mons t r at et oy our st udent st hat y ou ar e co mpet ent i na pa r t i c ul ars ki l lo rs ki l l s ,t al kt ohi m/he ra bo utha v i ngt he mf o r ma ma l l yr e c o gni z e ds o y ou don’ t hav et o do he same t r ai ni ng agai n.I fy ou hav e a qual i ficat i on or Cert i ficat eofComp mpet encyf r om pr evi oust r ai ni ngshowsi tt oyourst udent s.I ft he ski l l syou acqui r edarest i l lcur r entandr el evantt ot hi smo modul e,t heyma maybecome me partoft heevi denceyoucanpr esentf orRPL.I fyouarenotsur eaboutt hecurr ency ofy ours ki l l s ,di s c us si twi t hy ourt e ac he r . Af t ercompl e t i ng t hi smodul e ask yourt r ai nert o assessy ourcompe t ency . Resul tofyourass ess mentwi l lbe r ec or ded i n yourcomp mpet ency pr ofil e.Al lt he l e ar ni ngac t i v i t i e sar ede s i g ne df o ry o ut oc o mpl mp e t eaty o uro wnpac e . I ns i det hi smo mo dul ey ou wi l lfindt heac t i v i t i e sf o ry o ut oc o mpl mp e t ef o l l o we dby r el ev anti nf orma mat i onshee t sf oreachl earni ngout come me.Eachl earni ngout come mema may ha v emo mo r et ha no nel e ar ni nga c t i v i t y . Da t e : Ver si onNo. :


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Pr ogr am/ m/Cour se :Comp mput erHar dwa war eServi ci ngNC I I Uni tofComp mpet ency : ppl A yQual i t ySt andar ds Modul e A : ppl yi ngofQual i t ySt andar ds I NTRO RODUCTI ON: Thi s modul ec ont ai ns i nf or mat i on and sugges t ed l ear ni ng act i vi t i es on Co mput mp e rHar dwar eSe r v i c i ng .I ti nc l ude st r ai ni ngmat e r i al sandac t i v i t i e sf o ry o u t ocomp mpl et e. Comp mpl et i on oft hi smo modul ewi wi l lhel p you bet t erunder st and t hesuccee di ng modul eonComp mput erHar dwa war eSer vi ci ng. Thi s modul e consi s t s of 3 l ear ni ng out co mes . Eac h l ear ni ng out co me cont ai ns l earni ng act i vi t i es support ed by each i nst ruct i on sheet s. Bef ore you per f orm t he i nst r uct i ons r ead t he i nf orma mat i on shee t s and answert he sel f check and act i vi t i espr ovi ded t o as cer t ai nt o your sel fand yourt eachert hatyou have acqui r ed t he knowl edge neces sary t o per f orm t he ski l lport i on oft he part i cul ar l earni ngout come me. Upon comp mpl et i on oft hi smo modul e,r epor tt o yourt eacherf orassess mentt o checkyourachi eveme mentofknowl edgeandski l l sr equi r eme mentoft hi smo modul e.I fyou pa s st heas s e s s me me nt ,y o uwi l lbeg i v e nac er t i fic a t eo fc o mpl mp e t i o n.

SUMM MMARY OFLEARNI NG OUTCOME MES: Uponcomp mpl et i onoft hemo modul ey oushoul dbeabl et o: t i onofRecei v edEqui pment LO1 AssessCondi LO2 Assessownwor k Da t e : Ver si onNo. :


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i dat eone ’ swor kf orqual i t yi mpr ov ement LO3 Val

ASSESSMENTCRI TERI A: Ref ert oassessme mentcr i t eri aofl earni ngout come mes#13oft hi smo modul e.

PREREQUI SI TES: •

PC Oper at i on

TECHNI CALTERMS Checkl i st

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dur abi l i t y

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Fl owc wchar t -

he l po r g a ni z eda t abyc at e g or y e ndur i ng ;r e s i s t i ngwe ar de s c r i be spr o c e s si nasmuc hde t a i laspo s s i bl eby g r a phi c a l l ydi s pl a y i ngt hes t e psi npr o pe rs e q ue nc e

har dwa war e -

r ef er st ot heel ect r oni candmechani calcomp mponent s makeupacomp mput ersys t em.

hazards

ar i s k;dang e r

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Hi st ogr am

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hos t i l e

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I SO

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OHS Da t e : Ver si onNo. :

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t hat

pl o t sdat ai naf r e q ue nc ydi s t r i but i ont abl e bei nganenemy my;unf ri endl y I nt e r nat i o nalSt andar di z a t i o n Or g ani z a t i o n Occupat i onalHeal t handSaf et ypr ocedur es Appl yi ngQual i t ySt andar ds

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Par et odi agram- put sdat ai nahi e r a r c hi c a lo r d erwhi c hal l o wst he si gni ficantpr obl emst obeconnect edfir st . PPE

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qual i ty

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per sonalpr ot ect i veequi pment e s s e nt i alc har ac t e rnat ur e ;de g r e eorg r adeofe x c el l e nc e

Scat t erdi agram- showshow t wovari abl esar er el at edandi st hi s us e dt ot e s tf o rc a us eande ffe c tr e l at i o ns hi ps . st andar ds -

Da t e : Ver si onNo. :

asonese rv i ngt heembl em ofanat i on;somet hi ngasaccept ed asabasi sf orc ompari son


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Pr ogr am/Cour se :Comput erHar dwar eServi ci ngNC I I Uni tofCompet ency A : ppl yQual i t ySt andar ds Modul e : ppl A yi ngofQual i t ySt andar ds Lear ni ngOutcome#1: AssessCondi t i onofRec ei v edEqui pment AssessmentCr i t er i a: 1.Wor ki nst r uct i oni sobt ai nedandwor ki scarr i edouti naccor dancewi t hst andar d oper at i ngpr ocedur es. 2.Recei ve dequi pmenti sc heckedagai nstwor kpl aces t andardsandspeci ficat i ons. 3.Faul t yequi pmentr el at edt oworkarei dent i fiedandi sol at ed. 4. 5.Faul t sandanyi dent i fiedcausesar er ecor dedand/orr epor t edt ot hec oncer ned per soni naut hori t yi naccordancewi t hwor kpl acepr ocedur es. 6.Faul t ymat er i al sar er epl acedi naccor dancewi t hwor kpl acest andar doper at i ng pr ocedur es( SOP) .

Ref er ences: •

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ht t p: //www. empf . or g/empf asi s/aug04/pr op. ht m ht t p: //www. l akel and. cc. i l . us/~i nt er nal /pol i cymanual /10fiscal affai r s/1026. POL. ht m

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www. gao. gov/ne w. i t ems /d0871. pdf ]

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www. pl ant mat er i al s. nr cs. usda. gov/pubs/nmpmcnl 6045. pdf

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www. cdpr . ca. gov

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www. f r eepat ent sonl i ne. com

I NFORMATI ON SHEET 1. 1 Charact eri st i csofMat eri al sUsedi nSpeci ficPr oj ect s Thes t udentmus tr el at emat er i alpr oper t i est opr oductandpr ocessqual i t y . These ar et he f act or st hatmus tbe t aken i nt o consi der at i on when c hoosi ng t he ri ghtmat er i alf ort hei rc omponent sandassembl i es:

1.Sel ect i on ofmat er i al Mat er i alse l ec t i on i soneoft hemostcommon t asks f or de s i g ne ng i ne e r i ng .Theabi l i t yt oas s e s st hemat e r i al ’ si mpac to n t hepe r f o r manc eofapr o duc ti sc r uc i alf o rr e l i abl epe r f o r manc e . Somet i mes,buye r sar eal soconsi der i ngt hel abelornameoft he companywhi charepr oduci nggr eatqual i t yofmat er i al sandar e knowni nt hemar ket .Exampl esar et henameHPf orpri nt erand I nt elf orsomecomput erhar dware .

2.Test i ngofmat er i al Thet es t i ngofmat er i alpr oper t i esi swi del yunder s t ood t o be t he ke yt o obt ai ni ng dat af ora pr oj ect ,per f or mi ng f ai l ur e anal y s i s ,o runde r s t andi ngmat e r i ali nt e r a c t i o ns .Mat e r i alt e s t i ng al so pr ov i des i nf or mat i on on t he qual i t y of i ncomi ng and out goi ngpr oduct s.I nspect i ont estequi pmentandt echni quesare demons t r at ed f or a wi de r ange ofmat er i al s and ass embl i es dur i ng t he cl ass. Thi s pr ovi des t he par t i ci pant s wi t h bot h knowl edgeoft hec ommonf ai l ur emodes.

3.Costofmat er i al Thecostofmat er i ali sal soconsi der edwhen buyi ngorsel ect i ngmat er i al s f oraspeci ficpr oj ect .Theamountmayvarybutnevert akenf orgr ant edt hequal i t y andt her e l i abi l i t yoft hemat e r i al .Wi l ly o u buymat e r i alwhi c hi sl e s se xpe ns i v ebut wor s tqual i t y? Wi l ly ou buy mat er i alwhi c hy ou cannotaffor d? Peopl el ook f or pl a c e swhi c hc a nme e tt he i rs t andar dsa ndr i g htc o s tf o rmat e r i al st obuy .

the design and planning process. Evaluation of longevity criteria and assessment of site environmental factors are vital to project planning. sign and material selection. Although many materials can offer enhanced protection, often the most costefficient and readily available material that

Bef orepl anni nganddesi gni ngt akespl ace,you shoul deval uat et hemat er i al opt i ons and sys t em r equi r ement s.Teacher s shoul d add sev er alusef ulr ef er ence manual s t o t hei r l i br ar i es suc h as i ns t al l at i on of har dwar e, ne t wor ki ng, t r oubl es hoot i ng as wel l as basi c PC Oper at i on and I nt er ne tf or addi t i onal i nf o r mat i o nt ha tt hes t ude nt sma yus e di nt he i rpr o j e c t s . Thec har act er i s t i coft hemat er i al st obeusedf orspeci ficpr oj ectmus tbe: 

o fgo odq ual i t y

-Thi si st he mosti mpor t antf act orwhen choosi ng mat er i al st o buy . Pr oduct swi t h good qual i t y ar el ongl as t i ng and saf et o usebecauseyou know t hati tf ol l owscer t ai n st andar dsbef or e bei ngcommer ci al i z ed. 

r e l i abl e - I tmeanst hatyou can besur et hati twi l lper f orm i t sf unct i on wel l ,wi l loper at esaf el yandwi l lgi v et hebes ti tcoul dgi v e.



s ui t abl ef o rt heappl i c at i o n/pur po se s - Choose t he mat er i al s whi c h ar e ve r y nec es sar yt o make t he pr o j e c tpo ss i bl e .Maki ngal i s to fpr o duc t s /mat e r i al st obuyi sa good t r ai tofa wi seconsumer .Pr oduct swhi ch ar e nott o be use dmus tbecr oss edout .



l ow co st

tdoesn’ tmean t hatyou wi l lchoosef ort hel essexpensi veone - I andex cl udet hequal i t y .Low cos tmeansyoucanaffor dt obuy t hemat er i al swi t houthurt i ngyourpocketandassur eofbet t er qual i t y.

SELFCHECK 1. 1 I .

Enumer at et hef ol l owi ng.Useas epar at esheetofpaperi nanswer i ng.

1.Gi vet hr eef act orst obeconsi der edwhenchoosi ngt her i ghtmat eri al ? _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 2.Gi v et hr e ec har ac t e r i s t i co fmat e r i al st obeus e df o rs pe c i ficpr o j e c t ? _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

I I .

WhatGoodQual means? i t y _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

I NFORMATI ON SHEET 1. 2 Faul tI dent i ficat i on andRepor t i ng The s ear et het hi ng st obec o n s i de r e dwhe n:

A.Recei vi ngMat er i al s: 1.Mat cht hepacki ngsl i pt ot hei t emsr ecei vedandensur est hatt hemat er i al sar e des t i nedont ourdepar t ment . 2.Thaty ou arer ecei vi ngt hemat eri al si ndi cat edont hepur chaseorderwi t hr egard t oquant i t yanddi scount . 3.Thatt hemat e r i al sar ei na cc e pt a bl ec ondi t i o n. 4. That t er ms r eg ar di ng i nst al l at i on and/or se t up of equi pmentar eme t .

B.Recei vi ngReport s Whenevergoodsar er ecei ved:

1.The per so nr ec ei vi ng t he goo ds mus t document , usi ng t he admi ni s t r at i v e sof t ware,t hatal lgoodswer er ecei vedf oreach r equi si t i on bef oreanypayment canbemadet ot hev endor . 2.Any ex ce pt i ons mus tbe not ed sot hatpar t i alpayment s can be pr oc es se d or de f e c t i v eg o odsc anber e t ur ne d.

C.Ret ur nofMer chandi se When mer c handi se i sr ecei v ed whi c h i si nc ompl e t e or def ect i v e, t he supervi sorwi l lr et urn t hemat er i al st ot hesuppl i erort ot hest orewher ei twas boughtandmakear r angement swi t ht hev endorf orr epl acement .

D.Makean I nvent oryReportoft heMat er i al s Al lmat er i al sr ecei v edmus tbel i s t edandber epor t edt omoni t orhow many mat er i al sar eal r eadyonhand,pur chase dordamaged. areani mpor t antmeansofpr ovi di ngassur ance Effec t i vemanagementc hec ks oft he i nt egr i t y and sec ur i t y oft he benefit pr ocesse s.They ar e al so usef uli n i dent i f yi ng t r ai ni ng needs; i ndi cat i ng possi bl e weaknesse si n pr ocedur e and ensur i ng t he sec t i on mee t si t s accur acy t ar getse tf orBestVal ue Perf ormance I ndi cat orspur poses.

Met hodol ogy Thet eac herwi l lbet heassessor .St udent swi l lber andoml yassi gned t hat wi l l :1. )actasQual i t yChec ker ;2. )r esponsi bl ef ormoni t or i ngandcoor di nat i ngt he c hec ki ng ar r ange ment s and; 3. ) mus t ge ner at er epor t s when r ec ei vi ng t he equi pment s.

TheQual i t yc hec kerwi l lr ecor dt hedat eofr ecei pt ,nameoft hemat er i al s pur chase d,quant i t y ,offici alr ec ei ptnumber ,si gnat ur eoft heper son whobought t hemat er i al sandsi gnedhi snameaf t erwards.TheQual i t ycheckerwi l li dent i f yi f t hemat er i al sar ei n good condi t i on ordamageand /orneedi ngf orr epl acement s. Thi swi l lal sober ecor dedonhi sr epor t . Feedback Oncet heQual i t y checkerhas compl et ed al lt her epor t s,t heassessorwi l l c he c ki ft heQua l i t yChe c k e rpr o v i de sal lt heda t ane e de di nt her e po r t .

Exampl eofLogReport( t obec o mpl e t e db yt heQual i t yc h e c k er ) Dat e Recei ved

O. R.#

I t e m Name

Quant i t y

Si gnat ur e

Qual i t y Checker

Exampl e ofAssessment ofMat er i al s Recei ved ( t obec o mpl e t e db yt heQual i t y c h e c k e r )

Qual i t yChecker :

I t em Name

Dat e: Tot alno.i n GoodCondi t i on

Tot alno. ofErr or s

Comment s

ACTI VI TY 1. 2 You ar eassi gnedt obet heQual i t yc hec kerf ort heMont hofJune.MakeaLog Repor t ,andAsse ssmentRepor tusi ngt hef ol l owi ngdat abel ow.Makesur eyou wi l l r ecor d al lt hei t emsl i st ed and i ft heywer ei n good condi t i on ornot .Wri t eyour answeronashee tofpaper . 1.-

June9,2008 5Har ddi sk,2128MB SDRAM memor yc hi ps Rec ei v edf r om JunSal ce do( PC c hai n) ,OR #20256 Foundoutt hat1Har ddi skhase r r ornee df orr epl ace ment

2.- June15,2008 - Refil li nkcar t r i dgef r om STARI NK Shop,OR#5623 3.- June20,2008

- 10PS/2key boar d,10Opt i cmouse ,2powersuppl y - Rec ei v edf r om Al l anRi v er a( Oct agon) ,OR#12544 - 3def ec t i v ekey boar dnee dr epl ace ment 4.- June28,2008 - 2CDRom dr i v e - Rec ei v edf r om JunSal ce do( PC Chai n) ,OR#20400

ASSI GNMENT

1.Whati swor kpl acepr oce dur e? 2.Gi vefivee xampl esofbehavi ort hatmayaffec tt hequant i t yofwor k. 3.Gi vefiveexampl esofbehavi ort hatmayaffectt hequal i t yofwor k.

Re f e r e nc e :

www. yahoo. com www. wi ki pedi a. com

Pr ogr am/Cour se :Comput erHar dwar eServi ci ngNC I I Uni tofCompet ency A : ppl yQual i t ySt andar ds Modul e : ppl A yi ngofQual i t ySt andar ds Lear ni ngOutcome#2: AssessOwnWor k AssessmentCr i t er i a: Wor kper f or mancei sdocument edi naccor dancewi t hwor kpl acepr ocedur e. 1.Compl et edwor ki sc hec kedagai ns twor kpl acest andar ds. 2.Er r or sar ei dent i fiedandcorr ect ed. 3.I ncaseofdevi at i onsf r om speci ficqual i t yst andardscausesar edocument ed and r epor t ed i n acc or dance wi t h t he wor kpl ace ’ ss t andar d oper at i ng pr ocedur es.

Ref er ences: • • • •

ht t p: //e n. wi ki pe di a . o r g /wi ki /Cus t o me r _ s e r v i c e ht t p: //e n. wi ki pe di a . o r g /wi ki /Qual i t y _ s t andar d ht t p: //www. t echnet . unsw. edu. au/t ohss/swp. ht m ht t p: //x ne t . r r c . mb. c a /he al t hs af e t y /s af e wo r k pr o c e dur e s

Dat e: Ver si onNo. :

LO 2.Ass es sOwnWor k Modul e1:Appl yi ng Qual i t ySt andards

Page# 10

I NFORMATI ON SHEET 2. 1 Wor kpl acePr ocedur e

i sas e tofwr i t t e ni ns t r uc t i o nst hati de nt i fie st hehe al t h Wor kpl acePr oc edur e andsaf e t yi ss uest hatmayari sef r om t hej obsandt askst hatmakeupasyst em of wor k. Asaf ewor ki ngpr oc edur eshoul dbewr i t t enwhen: •

desi gni nganew j obort ask

•

changi ngaj obort ask

•

i nt r oduci ngnew equi pment

•

r ev i ewi ngaproc edur ewhenpr obl emshavebeeni dent i fied,exampl ef r om an ac ci de ntori nc i de nti nv e s t i g at i on

Thes af ewo r ki ngpr o c e dur es ho ul di de nt i f y : •

t het eacherf ort het askorj obandt hest udent swhowi l l under t aket het ask

•

t het askst hataret obeundert akent hatposeri sks

•

t heequi pmentt obeusedi nt heset asks

•

•

•

•

t he cont r olmeas ur es t hat hav e been f or mul at ed f or t heset asks any t r ai ni ng or qual i ficat i on nee ded t o under t ake t he t a s k t heper sonalpr ot ect i veequi pmentt obeworn act i on t o be under t aken t o addre ss saf et yi ss ues t hat mayar i sewhi l eunder t aki ngt het ask

Fol l owi ng cer t ai n pr ocedur es i s ver yi mport antt o per f orm a gi venoper at i on.Thet abl ebel ow showsdi ffer entel ement sandt hei rcor r espondi ng pe r f o r ma nc ec r i t e r i at obeabl et oi de nt i f yo c c upa t i o na lhe al t ha nds a f e t yha z ar ds ,

and ass es sr i sk, as wel l as f ol l ow i ns t r uct i ons and pr oce dur ei n t he wor kpl acewi t h mi ni malsuper vi si on. Thes t udent swi l lal sobecapabl eof part i ci pat i ngandcont r i but i ngt oOHSmanagementi ss ues. Dat e: Ver si onNo. :


Page# 11

PERFORMANCE CRI TERI A

ELEMENT

1.I dent i f yhazardsandassess r i s k.

1. 1I dent i f yhazardsi nt hewor kareaand dur i ngt heperf ormanceofwor kpl ace dut i e s . 1. 2 As se ssl e v elofr i s k

2.Fol l ow pr ocedur esand s t r at e gi e sf orr i s kc ont r o l .

2. 1 Repor thazar dsi nt hewor kareat o desi gnat edper sonnelaccordi ngt o wor kpl acepr ocedur es 2. 2 Fol l ow wor kpl aceproc edur esandwor k i ns t r uc t i o nsf o ras s e s s i ngand c o nt r o l l i ngr i s kswi t hmi ni ma l s upe r v i s i o n. 2. 3 Wheneve rneces sary ,wi t hi nt hescope o fr e s po ns i bi l i t i e sandc ompe t e nc i e s , f o l l o w wo r k pl a c epr o c e dur e sf o r deal i ngwi t hhazardsandi nci dent s, fir eand/orot heremer genci es.

3.Cont r i but et oOHSi nt he wor kpl ace.

3. 1 Descr i beempl oyeeri ght sr egardi ng consul t at i ononOHSmat t er s 3. 2 Rai set askand/orj obspeci ficOHS i s s ue swi t ha ppr o pr i a t epe o pl ei n accor dancewi t hwor kpl acepr ocedur es a ndr e l e v a ntOHSl e g i s l a t i v e r equi r ement s 3. 3 Co nt r i but et opar t i c i pat i v e ar r angementf orOHSmanage menti n t hewo r k pl a c ewi t hi no r g a ni s a t i o na l pr ocedur esandt hescopeof r e s po ns i bi l i t i e sa ndc o mpe t e nc i e s 3. 4 Pr ovi def eedbackt osupervi soron hazardsi nworkar eai nl i newi t h organi sat i onalOHSpol i ci esand pr ocedur es 3. 5 Pr ovi desupporti ni mpl ement i ng pr o c e dur e st oc ont r o lr i s ksi n accor dancewi t horg ani sat i onal pr ocedur es

Wor ki ns t r uct i onma ybe:



Ver bal



Wr i t t e n




I nEng l i s h


Page# 12

PERFORMANCE CRI TERI A

ELEMENT



I naco mmuni t yl anguage

Pr o v i de dv i s ua l l ye g .v i de o ,OHSs i g ns , s y mbo l sa ndo t he rpi c t o r i al ,pr e s e nt at i o n, e t c . 

Co nt r o l l i ngr i s ksi nt hewo r k ar eamayi ncl ude:

Appl i c at i ono ft hehi e r ar c hyofc ont r o l , namel y:

Re po r t si de nt i f y i ngwo r k pl a ce hazar dsmaybever balor wr i t t enandma yi ncl ude:

Exampl esofOHSi ss ueswhi c h maynee dt ober ai sedby wor ker swi t hdesi gnat ed per sonnelmayi ncl ude:



El i mi nat et her i s k



Reduce/mi ni mi set her i skt hr ough



Eng i ne e r i ngc o nt r o l s



Admi ni s t r a t i v ec o nt r o l s



Per sonalpr ot ect i veequi pment



Fac et of ac e



Phonemessages



Not es



Memos



Spe c i a l l yde s i g ne dr e po r tf o r ms



Hazardsi dent i fied







Exampl esofcont r i but i onsmay i nc l ude :

Pr obl emsencount er edi nmanagi ng r i s ksas s oc i a t e dwi t hha z ar ds Cl ari ficat i ononunder st andi ngofOHS po l i c i e sa ndpr o c e dur e s Communi cat i onandconsul t at i on processes



Fol l ow uponr epor t sandf eedback.



Effe c t i v e ne s so fr i s kc ont r o l si np l a ce



Trai ni ngneeds



Rec ommendat i onsonc hange st owor k pr ocesses,equi pmentorpract i ces Li s t e ni ngt ot hei de asa ndo pi ni o nso f o t he r si nt het e am



Shari ngopi ni ons,vi ews,knowl edge ands ki l l s



I de nt i f y i nga ndr e po r t i ngr i s ksa nd hazards





Usi ngequi pmentaccor di ngt o gui del i nesandoper at i ngmanual s

OHSManagementI ssues

TYPESAND WORKRELATED ERRORS



Page# 13

A.Quant i t yofwor k( unt i me l yc o mpl e t i o n,l i mi t e dpr o duc t i o n) 1.Po orpr i or i t i z i ng ,t i mi ng ,s c he dul i ng 2.Los tt i me •

Tar di ness,absent eei sm,l eavi ngwi t houtper mi ssi on

•

Ex c e ss i v ev i s i t i ng ,pho neus e ,br e a kt i me ,us eoft heI nt e r ne t

•

Mi s us eofs i c kl e a v e

3.Sl ow r esponset owor kre quest s,unt i mel ycompl et i onofassi gnment s 4.Pr ev ent abl eacci dent s

B.Qual i t yofwor k( f ai l ur et ome etq ual i t ys t andar ds ) 1.I naccur aci es,er r ors 2.Fai l ur et ome e te x pe c t at i o nsf o rpr o duc tq ual i t y ,c os to rs e r v i c e 3.Cust omer /cl i entdi ssat i sf act i on 4.Spoi l ageand/orwast eofmat er i al s 5.I nappr opri at eorpoorwor kme t hods Wor kBehavi orWhi c hResul ti nPer f or mancePr obl ems A.I nappr opr i at ebehavi or( of t e nr ef e r r edt oas" poo rat t i t ude " ) •

Ne gat i v i s m,l ac kofc oope r at i on,hos t i l i t y

•

Fai l ur eo rr e f us alt of ol l o wi ns t r uc t i ons

•

Unwi l l i ng ne s st ot aker e s po ns i bi l i t y( " pas s i ngt hebuc k" )

•

I nsubordi nat i on

•

Powergames

B.Resi st ancet ochange •

Unwi l l i ng ne ss ,r e f us alori nabi l i t yt oupdat es ki l l s

•

Resi st ancet opol i cy ,pr ocedur e,wor kmet hodchanges

•

Lac ko ffle xi bi l i t yi nr e s po ns et opr o bl e ms

C.I nappr opri atei nt erpersonalr el ati ons •

I nappr o pr i at ec o mmuni c at i o ns t y l e :o v e r ag gr e s s i v e ,pas s i v e



Page# 14

•

I mpa t i e nt ,i nc o ns i de r at e ,a r g ume nt at i v e

•

Dest ruct i vehumor ,sarcasm,horse pl ay,fight i ng

•

I nappr o pr i at ec o nfli c twi t ho t he r s ,c us t o me r s ,c o wo r k e r s ,s upe r v i s o r s

D.I nappr opr i at ephysi calbehavi or •

Smo ki ng ,e a t i ng ,dr i nki ngi ni na ppr o pr i at epl a ce s

•

Sl eepi ngont hej ob

•

Al coholordr uguse Pr obl emswi t hper sonalhygi ene Thr eat eni ng,hos t i l e,ori nt i mi dat i ngbehavi or

SELFCHECK 2. 1 I .Wr i t eQN i ft hest at ementaffect st hequant i t yofwor k and QL i ft hest at ement affect st hequal i t yofwor k.Wr i t eyouransweron t hespacepr ovi ded bef or eeach number . ___ ___1.Poorsc hedul i ngofwor k _ _ _ _ _ _2.Fai l ur et ome e te xpe c t a t i o nsf orpr oduc tqual i t y ,c os tors e r vi c e _ _ _ _ _ _3.Cus t ome r /c l i e ntdi s s at i s f ac t i o n _ _ _ _ _ _4 .Pr e v e nt abl eac c i de nt s _ _ _ _ _ _5.Mi s us eofs i c kl e a v e _ _ _ _ _ _6 .T ar di ne s s ___ ___7.Sl ow r esponset owor kr equest s ___ ___8.Br eakt i me _ _ _ __ _9.Ex ce ss i v evi s i t i ng _ _ _ _ _ _10.Spo i l ag ea nd/o rwas t eo fma t e r i al s

T I I .Wr i t e RUE i ft hes t at e me nti sc or r e c tandFALSE i ft heo t he r wi s ei swr o ng . _ _ _ _ _ _ _ _ _ _1.Po ora t t i t uder e s ul t si npe r f o r ma nc epr o bl e m. ___ ___ ___ _2.Asaf eworki ngpr ocedur eshoul dbewri t t enwhenr et r i evi ngol dt asks. ___ ___ ___ _3.Pr event abl eacci dent smayaffectt hequant i t yofwor k. _ _ _ _ _ _ _ _ _ _4 .Fo l l o wi ngc e r t ai npr o c e dur ei sv e r yi mpo r t anti npe r f o r mi ngg i v e n o pe r a t i o no rt oag i v e ne v e nt . _ _ _ _ _ _ _ _ _ _5.Saf ewo r k i ngpr o c e dur es ho ul dno ti de nt i f yt het a s kst ha tar et obe under t akent hatposeri sks. I I I .Whati sWor kpl acePr ocedur e? Dat e: Ver si onNo. :


Page# 15

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

ACTI VI TY 2. 1

UseaTChartt ocompar eandcont r astt heact i vi t i esoft hest udenti nsi det he cl assr oom agai nstwor kpl acepr ocedur e.Wr i t eyouransweronashee tofpaper .

Similarities



Difference

Page# 16



Page# 17

I NFORMATI ON SHEET 2. 2 Qual i t ySt andar ds ar es e t so fr ul e st hato ut l i nes pe c i fic at i o no fdi me ns i o ns ,de s i g no f St andar ds o pe r a t i o n,mat e r i a l sandpe r f o r ma nc e ,o rde s c r i bequal i t yofmat e r i al s ,pr o duc t sor sy st ems. Thes es t andar ds shoul d cov er t he per f or mance expec t at i ons of t he pr o duc tf o rpar t i c ul a ra ppl i c at i o ns .Thei nt e nto fs t andar dsi st o pr o v i dea tl e as t mi ni mum qual i t y ,saf et y orper f ormance speci ficat i ons so as t o ensur er el at i vel y uni f orm pr oduct sandper f ormance,andt or emoveambi gui t yast ot hesui t abi l i t yof cer t ai n commer ci alpr oduct sf orpart i cul arappl i cat i ons.Fol l owi ngst andar dsmay r e duc et her i s ko fe r r o ri nwo r ki ng . Spe c i ficq ual i t ys t andar dsf o r :

1.Har dwar e Thedur abi l i t yoft hewor kdependson t hequal i t y of i t s c o mpo ne ntpar t sa ndt heas s e mbl ys ki l l soft ho s ewhoi ns t al li t .I ft hebe s t q ual i t y pr oduct sorhardwarear eused butarei nst al l ed i ncorr ect l y ,t hesyst em wi l lbea f ai l ur e. Theappl i cat i on ofsui t abl ehar dwar eand pr oduct smus tbesuppor t ed by adequat el ev el soft r ai ni ngofper son whouset hem sot hatt heycan i dent i f yand useonl yappr opri at epr oduct s. I nj udgi ngapr oductorhar dware ,t heper sonmustconsi derf act or ssuchas t hef ol l o wi ng : I st hepr o duc to rhar dwar eunde rc o ns i de r at i o ns ui t abl ef o rt heappl i c a t i o n orpur pose? Wi l li tbehar mf ult ot heheal t hoft hecommuni t yi ni t snor maluse? I st her ea r i sk oft hi s har dwarebei ng r el eased i nt ot he envi r onment ( e . g .t he wat e r )i nt he fir s ti ns t anc eo r af t e rt he wo r k i ng l i f eo ft he pr o duc to r har dwar ehasexpi r ed? •

•

•

2.Pr oduct i on Pr ocess I n pr oduct i on pr oce ss , checki ng of qual i t y ass ur ance mus t be hi ghl y consi der ed. Qual over s al l act i vi t i es f r om desi gn, devel opment , i t y assur ance c pr o duc t i o n,i ns t a l l at i o n,s e r v i c i ngand do c ume nt a t i o n.Thi si nt r o duc e dt her ul e s : " fitf o rpur p os e "a nd " do i tr i g htt hefir s tt i me " .I ti nc l ude st her e g ul a t i o no ft he ofr aw mat er i al s,assembl i es,pr oduct sandcomponent s;serv i cesre l at edt o qual i t y pr oduct i on;andmanagement ,pr oduct i on,andi nspect i onpr ocesse s.



Page# 18

A.FAI LURETESTI NG Aval uabl epr ocesst oper f or m onawhol ec pr o duc ti s ai ons ume r f l ur et es t i ng, t heo pe r at i o no fapr o duc tunt i li tf ai l s ,o f t e n unde rs t r e s s e ss uc h asi nc r e as i ng and humi Thi sexposesmanyunant i ci pat edweakness vi br at i on,t e mpe r at ur e di t y. es i napr oduct ,andt hedat ai susedt odr i veengi neer i ngandmanuf act ur i n gpr oc e ss i mpr ov ement s. B.STATI STI CALCONTROL Manyor gani z at i onsuses t obr i ngt heo t at i s t i c alpr o cessc ont r o l r g ani z at i o n t o Si evel s of qual i t y ,i n ot her words, so t hat t he l i kel i hood of an x Si gma l une x pe c t e df a i l ur ei sc o nfine dt os i xs ont heno t andar dde v i at i o ns r maldi s t r i but i o n. Tr adi t i onals t at i s t i calpr ocesscont r ol si nmanuf act ur i ngoper at i onsus ual l ypr oceed by r andoml y sampl i ng and t es t i ng a f r act i on oft heout put .Var i ancesofcr i t i cal t ol er ancesar e cont i nuousl yt r acked,and manuf act ur i ng pr ocess esarecorr ect ed bef or ebadpar t scanbepr oduced. C.COMP ANYQUALI TY

The company wi de qual i t y appr oac h pl aces anemphasi sont hr eeaspect s: 1.El ement s such as cont r ol s, j ob manag ement , ade quat e pr oc esses, pe r f o r ma nc eand i nt e g r i t yc r i t e r i aa nd i de nt i fic at i o n ofr e c or d s 2.Compet encesuchasknowl edge,ski l l s, exper i enceandqual i ficat i ons 3.Sof t el ement s, such as per sonnel i nt egr i t y , confidence , o r g ani z a t i o nal c ul t ur e,mo t i v at i o n,t eam spi r i t and qual i t yr e l at i ons hi ps . The qual i t y oft he out put si s atr i sk i fany oft hese t hr ee aspect s ar e defici enti nanyway . D.TOTALQUALI TYCONTROL i st hemos tne c e s sar yi ns pe c t i o nc ont r o lo fal li nc as e s T ot alQual i t yCo nt r o l wher e,despi t es t at i s t i calqual i t ycont r olt ec hni quesorqual i t yi mpr ov ement s i mpl ement ed,sal esdecr ease.

As t he mos ti mpor t antf act or had been i gnor ed,a f e w r efinement s had t o be i nt r oduced: 1.Mar ket i nghad t o car r y outt hei rwor k pr oper l yand definet hecus t omer ’ s s pe c i fic at i o ns . 2.Spec i ficat i onshadt obedefinedt oconf or mt ot hes er equi r ement s. Dat e: Ver si onNo. :


Page# 19

3.Conf or mancet o speci ficat i ons i . e.drawi ngs ,st andards and ot herr el ev ant document s,wer ei nt r oduceddur i ngmanuf act ur i ng,pl anni ng andcont r ol . 4.Managementhad t oconfir m al lo p e r a t o r s ar eequalt ot hewor ki mposedon t hem and hol i days,cel ebr at i ons and di sput es di d no taffe c tanyoft hequal i t yl e v e l s . 5.I nspec t i onsandt e s t s wer ecarr i ed out ,and al l component s and mat e r i al s, bought i n or ot her wi se,conf or med t ot hespeci ficat i ons,and measur i ng e qui pment wasaccur at e,t hi si st he r esponsi bi l i t yoft heQA/QC depar t ment .

t he

6.Anycompl ai nt s r e c e i v e df r o mt hec us t o me r swe r es a t i s f ac t o r i l yde al twi t hi n at i mel ymanner . 7.Feedbackf r om t heuser /cust omeri suse dt or evi ew desi gns. 8.Consi st entdat ar ecor di ngandasses smentanddocument at i oni nt egr i t y . 9.Pr oductand/orpr oc es sc hangemanage mentandnot i ficat i on.

To concl ude,t he abov ef or msar et hebasi sf r om whi c ht he phi l osophy of Qual i t yAssur ancehasevol ved,and t heachi evementofqual i t yort he“ fit nessf or purpose”i s“ Qual i t yAwar eness”t hr oughoutt hec ompany .

4.Fi nalProduct Tabl e1. 2. 1showst heQual i t ySys t em El ement sr equi r edbyI SO 9000i nt he maki ngoft hefinalpr oduct .

Tabl e1. 2. 2Qual i t ySys t em El ement s. Qual i t ySyst em Requi r ements

Cont ents

1 Management r e s pons i bi l i t y

Defineanddocumentco mmi t ment ,pol i cyandobj ec t i v e s,r e s pons i bi l i t yandaut hor i t y ,v e r i fic at i on r es our ce sandper sonnel .Appoi ntamanage ment r e pr e s e nt a t i v ea ndc o nduc tr e g ul arr e v i e wso ft he s y s t e m

2 Qual i t ys ys t em

Es t abl i shandmai nt ai nadocument edqual i t ys ys t em ensur i ngt hatpr oduct sconf orm t ospeci fied r equi r ement s

3 Cont r actRev i e w Ensur et hatcust omer ' sco nt r act ualr eq ui r ement sar e ev al uat edandme t 4 Pr oduct Dat e: Ver si onNo. :

Pl an,cont r olandve r i f ypr oductdeve l opmentt o LO 2.Ass es sOwnWor k Modul e1:Appl yi ng Qual i t ySt andards

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dev el opment

ensur et hatspeci fiedr equi r ement sar eme t

5 Document c o nt r o l

Sy s t e mf o rc o nt r o la ndi de nt i fic at i o no fal ldo c ume nt s r e g ar di ngqual i t y ,e . g .pr oc e dur e s,i ns t r uc t i o ns ,and s pe c i fic at i o ns

6 Pur c has i ng

Ensur et hatpur c has edpr oduct sconf or mt os pe ci fie d r equi r ement s

7 Pr oduc t Sy s t e mt oi de nt i f ya ndc ont r o lt r ac e abi l i t yo fpr o duc t i de nt i fic at i o n and a ta l ls t a ge sf r o mr a w mat e r i al st hr o ug hpr o duc t i o nt o t r aceabi l i t y t hefinalpr oductasdel i ver edt ot hecust omer 8 Pr oc essc ont r ol Ensur eandpl ant hec ont r olofpr oduct i onwhi c h di r ect -l yeffect squal i t ybydocument edwor k i ns t r uc t i o ns ,mo ni t o r i ngandc o nt r o lo fpr o c e ss e s 9 I nspe ct i onand t e st i ng

I nspectandt esti ncomi ngpr oduct s,i nt ermedi at eand finalpr oduct ;est abl i shpr oductconf ormancet o speci fiedre qui r ement sandi dent i f ynonconf ormi ng pr o -duc t s ;ma i nt ai ni ns pe c t i o na ndt e s tr e c o r ds

10I nspect i on, measur i ngand t es tequi pment

Sel ect i onandcont r olofequi pmentt oensur e r e l i a bi l i t yandac c ur ac yi nme a s ur i ngda t a

11 I nspe ct i onand t e s ts t at us

Fort hewhol epr ocesst hepr oduct sshal lbei dent i fied a ndc l e ar l yma r k e dc o nc e r ni ngt e s ts t at us ,i nc l udi ng i ndi cat i onofconf ormanceornonconf ormance

12 Cont r olofnonconf or mi ng pr oduct s

I de nt i fic at i on,doc ume nt at i o n,e v al uat i o n,i s ol at i on( i f po s s i bl e )a nddi s po s i t i o no fno nc o nf o r mi ngpr o duc t s

13Cor r ect i ve ac t i o ns

Pr e v e nt i o no fr e oc c ur r e nc eoff ai l ur e s( no nco nf or mance )

14Handl i ng,st or agePr o t e c t i o no ft hequa l i t yoft hepr o duc tdur i ngha ndpackagi ngand l i ng ,s t or ag e ,pac kag i nga ndde l i v e r y de l i v er y 15 Qual i t yr ec or ds

Rec or ds,i ncl udi ngt hosewhi chdemons t r at et hatt he speci fiedr equi r ement shavebeenmet ,shal lbe cont r ol -l edandmai nt ai ned

16I nt er nalQual i t y Re g ul ar ,pl anne di nt e r nala udi t ss hal lbec ar r i e do ut , Audi t s document edandrecor dedt over i f yt heeffect i venessof t hequal i t ysy s t e m 17Tr ai ni ng 18Cl eani ngand Di s i nf e ct i on

Tr ai ni ngr equi r ement satal ll ev el ss hal lbei dent i fied andt het r ai ni ngpl anned,conduct edandr ecor ded Al t houghnotr equi r edbyt heI SO 9000s t andar ds, t he s et wopo i nt ss ho ul dbeg i v e ns pe c i a la t t e nt i o ni n al lf oodcompani es

19Per sonalhyg i ene



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4.

Cus t omerSer vi ce Accor di ngt oTur bane tal ,2002,“ Cust omer

service i s a ser i es of act i vi t i es desi gned t o e nhanc et hel e v e lo fc us t o me r ’ ss at i s f ac t i o n –t hat i s,t hef eel i ng t hata pr oductorservi cehas met t hec us t o me r ’ se xpe c t at i o n” .I t si mpo r t anc ev ar i e s bypr oduct ,i ndus t r yandcus t ome r .

SELFCHECK 2. 2 Qual i t ySt andar ds

T I .Wr i t e i ft hes t at e me nti sc or r e c tandF i ft heot he r wi s e . _ _ _ _ _ _ _ _1.St andar dsar es e to fr ul e st hatde s c r i bequal i t yofmat e r i al s ,pr o duc to r sy st em. __ __ __ __ 2. Qual i t y assur ance does not cover al lt he act i vi t i es f r om desi gn, dev el opment ,upt odocument at i on. _ _ _ _ _ _ _ _3.Cus t o me rs e r v i c ei sas e r i e sofac t i v i t i e sde s i g ne dt oe nha nc et hel e v e lo f c us t o me rs at i s f ac t i o n. __ __ __ __4.Cust omerse r vi cei s noti mpor t anti nt he company’ s cust omerval ue pr o po si t i o n. __ __ __ __5.Thedur abi l i t yoft hewor k do notdepend on t heski l l soft hosewho i ns t al li t .

ACTI VI TY 2. 2 Dat e: Ver si onNo. :


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1.Gr oupyour se l ve si nt osi xmember s. 2.ConductaSi mul at i onon:“ Pr oduct i onPr oces sandCust omerSer vi ce” I nt hi sac t i v i t yy ouwi l lber at e dac c or di ngt ot hef ol l o wi ng :

De s cr i pt i v eCr i t e r i a

Sc or i ngCr i t e r i a 5

Ex c e l l e nt l ydo ne Ver ySat i sf act or i l ydone Sat i s f ac t or i l ydone

34 1-2

Uns at i s f ac t o r i l ydo ne

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ASSI GNMENT Whe ndoy ousayt haty ourwor ki sofgoodqual i t y? 1.Whatar equal i t yc hec ki ngpr ocedur es? 2."ive the processes for #uality improvement$

Reference: www. wi ki pedi a. com

Pr ogr am/Cour se :Comput erHar dwar eServi ci ngNC I I Uni tofCompet ency : ppl A yQual i t ySt andar ds Modul e A : ppl yi ngQual i t ySt andar ds Lear ni ngOutcome#3: Val i dat eOne’ sWor kf orQual i t yI mpr ovement

AssessmentCr i t er i a: 1.Wor ki scar r i edouti naccor dancewi t hpr oces si mprov ementpr ocedur e. 2.Per f ormance ofoper at i on orqual i t y ofpr oductofser vi ce i s moni t or ed t o e ns ur ec us t o me r / pe r s o ni naut ho r i t ys at i s f a ct i o n.

Resour ces: Dat e: Ver si onNo. :


Page# 23

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• • •

ht t p: //demi ng. eng. cl emson. edu/pub/t ut ori al s/qct ool s/flowm. ht m ht t p: //en. wi ki pedi a. or g/wi ki /Qual i t y_management ht t p: //www. empf . or g/empf asi s/aug04/pr op. ht m



Page# 24

I NFORMATI ON SHEET 3. 1 Qual i t yI mpr ovement I nt e c hni c alus ag e ,qual et womeani ngs : i t ycanhav 1.t hec har a c t e r i s t i c so fapr o duc to rs er v i c et hatbe aro ni t sabi l i t yt os at i s f y s t at e do ri mpl i e dne e ds . 2.apr o duc to rs e r v i c ef r e eo fde fic i e nc i e s . The qual i t y ofa pr oductorser vi ce r ef er st ot he per cept i on oft he degr ee t o whi c ht hepr oductorser vi ce mee t st hecus t omer ' se xpect at i ons.Qual i t y hasno speci ficmeani ngunl essrel at ed t o a speci ficf unct i on and/orobj ect .Qual i t yi sa pe r c e pt ua l ,c o ndi t i o na la nds o me wha ts ubj e c t i v ea t t r i but e . The di mensi ons ofqual i t yr ef er t ot he at t r i but es t hat qual i t y ac hi ev es i n Oper at i onsManagement :

Qua l i t y<>De pe ndabi l i t y<>Spe e d<>Fl e x i bi l i t y<>Co s t •

Qua l i t ysuppo r t sde pe ndabi l i t y

•

Dependabi l i t ysupport sSpeed

•

Spe e ds uppo r t sFl e x i bi l i t y

•

Fl e xi bi l i t ys uppor t sCos t .

I nt hemanuf act ur i ng i ndust ryi ti s commonl y st at ed t hat“ Qual i t y dr i ves pr o duc t i v i t y . ”I mpr o v e d pr o duc t i v i t yi sa s o ur c eo fg r e at e rr ev enues ,empl oyment o ppo r t uni t i e sandt e c hno l o gi c ala dv a nc e s .Thebe s twa yt ot hi nka bo utq ua l i t yi si n pr ocess cont r ol .I ft he pr ocess i s under cont r ol ,i nspect i on i s not necessary . Ho we v e r ,t he r ei sonec har a c t e r i s t i cofmo de r nq ual i t yt hati suni v e r s a l .I nt hepas t , when we t r i ed t oi mpr ov e qual i t y ,t ypi cal l y defined as pr oduci ng f e werdef ect i v e pa r t s ,wedi ds oa tt hee xpe ns eofi nc r e as e dc o s t ,i nc r e as e dt a s kt i me ,l o ng e rc y c l e t i me ,e t c .

Qual i t yManagementTe r ms: •

•

•

canbedi st i ngui shedf r om Qual i t yCont r oli nt hatQual i t y Qual i t yI mpr ove ment I mpr ovement i st he pur posef ulchange of a pr ocess t oi mpr ove t he r el i abi l i t y of achi evi nganout come. i st heong o i ngeffo r tt oma i nt a i nt hei nt e g r i t yofapr o c e s st o Qual i t yCo nt r o l mai nt ai nt her e l i abi l i t yofac hi e v i ngano ut c ome . i st hepl anned orsyst emat i cact i onsnecessaryt opr ovi de Qual i t yAssur ance enough confidencet hatapr oductorservi cewi l lsat i sf ythe gi ven r equi r ement sf or qual i t y. Dat e: Ver si onNo. :

LO 3.Val i dat eOne’ sWor kf orI mprov ement Modul e1:Appl yi ng Qual i t ySt andards

Page# 25

Qual i t yandTaskCompl et i on Checki ng Wi t h dev el opmentt eams oft wo ort hr ee i n dai l y cont actand f r equent l y exchangi ng vi ews and cr i t i ci sms,det ai l ed,wri t t en qual i t y and t askcompl et i on checki ng pr ocedur es may be f el tt o be unneces sary .Pr ocedur es st i l lneed t o be agr eedandt her es ul t snee dt obedocument ed.Thenee dt ochec kqual i t yandt ask compl et i on appl i es atal lst ages oft he dev el opmentpr ocess buti s under l i ned e s pe c i al l ydur i ngt hepr o t o t y pev al i dat i ons t ag e s. Thei mpor t anceofdocument i ngc hec ksappl i eswhat ev ert hesi z eoft het eam andwhat evert hecompl exi t yoft hesof t ware.I nt hepr oduct i on ofasset s,t hi smay i nv o l v ec he c ki ngt oc onfir mt hef o l l o wi ng : •

•

•

•

•

t hata l lt heas s e tfil e sl i s t e di nt hepr o duc ts pe c i fic a t i o ndo c ume ntha v ebe e n pr oduced; t hatfil e sar ec o r r e c t l yname d; t hatfil es ar et he cor r ectbyt e si ze or near t he pr oj ect ed fil e si ze ( exami ni ng t he fil esi zes i na di r e c t o r y l i s t i ng c a n be he l pf ul i n i de nt i f y i ng pr obl em fil eswhi c h ar eei t hermuc ht oo l ar geor t oos mal l ) ;

muc h

t hatfil es ar et he cor r ectr esol ut i on ( scr eensi z e and bi t dept hi nt he case ofgr aphi cs;dur at i on,sampl i ng f r equency and bi t de pt hi nt hec a seo fs o undfil e s ) ; t hatt hequa l i t yoffil e sdi s pl a y i ngon t het ar g e tmo ni t o ro rhe ar do nt a r g e t l i s t e ni nge qui pme nti sac c e pt abl e .

Not et hatsampl i ngi ssel dom asat i sf act orychecki ngmet hod.Checki ngshoul d bee xhaus t i v e,unl essf orr easonsoft i meoreconomyt hi si si mpossi bl e.Usual l y , howev er ,t r yi ng t o ec onomi z e on checki ng and t es t i ng i sa f al se ec onomy and cut t i ngcorner sher ewi l lof t en comeback t ohauntt hedev el opmentt eam.Att he e ndo ft heda y ,al lfil e swi l lne e dt obet e s t e dand,i fa tal lpo ss i bl e ,t hi ss ho ul dbe do nes oo ne rr at he rt hanatal at e rt r i als t ag e . Dat e: Ver si onNo. :


Page# 26

Qual i t yI mprovementPr ocess es Manuf act ur er s can choose f r om a var i et y oft ool st oi mpr ovet hei rqual i t y pr o c e s s e s.Thet r i c ki st okno w whi c ht o ol st ous ef o re a c hs i t ua t i o na ndi nc r e as i ng t hes ophi s t i c at i onoft het ool si nt her e pe r t oi r e . Easyt oi mpl ementandf ol l ow up,t hemos tco mmonl yuse dandwel l known qual i t ypr ocessi st hepl an/do/check/act( PDCA)cycl e( Fi gur e1) .Ot herprocesses ar eat akeoff oft hi smet hod,muchi nt hewayt hatcomput er st odayar et akeoffsof t heor i gi nalI BM sy s t em.ThePDCA cy cl epr omot esc ont i nuousi mpr ov ementand s ho ul dt husbev i s ual i z e dasas pi r ali ns t e ado fac l o se dc i r c l e . Anot herpopul arqual i t yi mpr ov ementpr ocessi st hesi xs t ep PROFI T model i nwhi cht heacr onym st andsf or : P=Pr obl em defini t i on. R =Rootcausei dent i ficat i onandanal ysi s. O =Opt i malsol ut i onbasedonr ootcause( s) . F=Fi na l i z eho wt hec o r r e c t i v ea c t i o nwi l lbei mpl e me nt e d. I=I mpl ementt hepl an. T=Tr ac kt heeffect i v enessoft hei mpl ement at i onandv er i f yt hatt hedesi r edr esul t s aremet . I ft hedesi r edr esul t sar enotmet ,t hecycl ei sr epeat ed.Bot ht hePDCA and t hePROFI T model s can be use df orpr obl em sol vi ng as wel las f orco nt i nuous q ua l i t yi mpr o v e me nt .I nc o mpa ni e st ha tf o l l o wt o t a lq ua l i t ypr i nc i pl e s ,whi c he v e r modeli schosen shoul d beused consi st ent l yi n ev er ydepar t mentorf unct i on i n whi c hqual i t yi mpr ov ementt eamsar ewor ki ng.

Themos tc ommonpr oc es s Fi gur e 1. f or qual i t y i mpr o vement i s t he pl an/do/c hec k/ac t c yc l e out l i ned above.Thecycl epr omot escont i nuous i mpr ov ementand shoul d be t hought of as a spi r al , not a c i r c l e.

Once t he basi c pr obl emsol vi ngorqual i t yi mpr ovement pr oc es s i s under s t ood, t he addi t i o n o fqua l i t yt o ol sc a n make t he pr oc ess pr oc eed mor e qui ckl y and syst emat i cal l y . Seven si mpl e t ool s can be use d by any prof es si onalt o easet he qual i t yi mpr ove mentpr oces s: flowchart s,checkshee t s,Par et odi agrams,causeandeffectdi agrams,hi st ogr ams,



Page# 27

scat t erdi agrams,and cont r olchart s.( Somebooksdescr i bea gr aph i nst ead ofa flo wc ha r ta so neo ft hes e v e nt o ol s . ) The key t o successf ulpr obl em r esol ut i on i st he abi l i t yt oi de nt i f yt he pr obl em,use t he appr opri at et ool s base d on t he nat ur e oft he pr obl em,and communi cat et hesol ut i on qui ckl yt oot her s.I nexper i encedper sonnelmi ghtdobest bys t ar t i ngwi t ht hePar e t oc har tandt hecauseandeffectdi agr am bef or et ac kl i ng t he use oft he ot hert ool s.Those t wo t ool s ar e use d mostwi del y by qual i t y i mpr ov ementt eams.

FLOWCHARTS Fl owchart sdescr i beapr ocessi nasmuchdet ai l aspo s s i bl ebyg r a phi c al l ydi s pl a y i ngt hes t e ps i n pr operse quence .A good flowc har ts houl d show al lpr oces s st eps underanal ysi s by t he qual i t y i mpr ovement t eam, i dent i f y cr i t i cal pr ocess poi nt sf or cont r ol ,suggestar eas f or f ur t her i mpr ov ement , and hel p ex pl ai n and s o l v eapr o bl e m. Fl owc har t s can be si mpl e, s uc h as t he one f eat ur edi nFi gur e2,ort heycanbemadeupof numer ous boxes, symbol s, and i f /t hen di r ect i onal st eps. I n mor e compl ex ver si ons, flowchar t si ndi cat et he proc ess st eps i nt he appr opr i at esequence,t hecondi t i onsi nt hose st eps, and t he r el at ed const r ai nt s by usi ng el ement s such as ar r ows,ye s/no choi ce s,or i f /t he ns t at e me nt s . Fi gur e 2.A basi c pr oduct i on proc ess flowc har tdi spl ayssever alpat hsapar t can t r avel f r om t he t i me i t hi t st he r e c e i v i ngdo c kt ofinals hi ppi ng .

CHECK SHEETS Chec k shee t shel p or gani z edat a by cat eg or y .The y show how many t i mes each part i cul ar val ue occur s,and t hei ri nf ormat i on i si ncr easi ngl y hel pf ulas mor e dat a ar e col l ec t ed.Mor et han 50 obse rv at i ons shoul d be avai l abl et o be chart ed f or t hi st oolt o be r eal l y usef ul .Check shee t s mi ni mi zecl er i calwor ksi ncet heoper at ormer el yaddsamarkt ot het al l yon t hepr epar ed shee tr at hert han wr i t i ngoutafigur e( Fi gur e3) .Byshowi ng Dat e: Ver si onNo. :


Page# 28

t hef r equencyofapart i cul ardef ect( e. g. ,i n amol dedpart )andhow of t en i t occur si naspeci ficl ocat i on,checksheet shel poper at orsspotpr obl ems.The checksheetexampl eshowsal i stofmol dedpartdef ect sonapr oduct i onl i ne cover i ngaweek' st i me.Onecan easi l yseewher et osetpri ori t i esbased on r es ul t s shown on t hi schec k shee t .Ass umi ng t he pr oduct i on flow i st he sameon each day ,t hepartwi t ht hel ar ges tnumberofdef ect scarr i est he hi ghe stpr i or i t yf orc or r e c t i on.

tcl ear l y or gani zes dat a,a c heck sheeti st he easi estway t ot r ack Fi gur e 3. Because i i nf o r mat i o n.

PARETO DI AGRAMS ThePar e t o di agr am i snamed af t erVi l f r edo Par e t o,a 19t hcent ur yI t al i an economi st .arecausedby20% oft hepot ent i alsour ces. A Par e t o di agr am put sdat ai na hi er arc hi cal or der ( Fi gur e 4) , whi ch al l owst hemostsi gni ficantpr obl emst o be cor r ect ed fir s t .The Par e t o anal ysi s t e c hni q ue i s us e d pr i mar i l yt oi de nt i f y and eval uat enonconf ormi t i es,al t hough i tc an s umma r i z eal lt y pe so fdat a.I ti s per hapst hedi agr am mostof t enuse di n managementpre sent at i ons. To cr eat e a Par e t o di agr am, t he oper at or col l ect sr andom dat a,r egr oupst hecat egori es i no r d ero ff r e q ue nc y ,a ndc r e at e sabarg r a phbas e do nt her e s ul t s .

Byr ear r angi ngr andom dat a,a Fi gur e4. Par et o di agr am i dent i fies and r anks no nc o nf o r mi t i e si nt heq ual i t y pr o c e ssi n

CAUSEAND EFFECTDI AGRAMS



Page# 29

Thecauseandeffectdi agr am i ss ome t i mescal l edanI shi kawadi agr am af t er i t si nve nt or .I ti sal soknown asafishbonedi agram becauseofi t sshape.A cause and effectdi agram descr i bes a r el at i onshi p bet ween var i abl es.The undesi r abl e out come i s shown as effec t ,and r el at ed cause s ar e shown l eadi ng t o,t he sai d effect .Thi s popul ar t oolhas one sev er el i mi t at i on,howev er ,i nt hatuser s can over l ook i mport ant ,compl ex i nt er act i ons bet ween causes .Thus,i fa pr obl em i s c aus e dbyac ombi nat i o no ff ac t o r s ,i ti sdi ffic ul tt ous et hi st o olt ode pi c tands ol v e i t .

shbonedi agr amsdi spl ayt he Fi gur e5.Fi v ar i o uspo s s i bl ec aus e so ft hefinale ffe c t . Fur t he ranal y si sc anpr i o r i t i z et he m.

A fish bonedi agr am di spl aysal lcont r i but i ngf act or sandt hei rr el at i onshi ps t ot heout comet oi dent i f yar easwher edat ashoul dbecol l ect edandanal yze d.The maj orar easofpot ent i alcausesar eshown ast hemai n bones,Lat er ,t hesubare as ar edepi ct ed.Thor ough anal ys i sofeach causecan el i mi nat ecause sonebyone, a ndt hemo s tpr o ba bl er o o tc a us ec anbes e l e c t e df o rc o r r e c t i v eac t i o n.Qua nt i t at i v e i nf ormat i on can al sobeusedt opri ori t i zemeansf ori mpr ovement ,whet heri tbet o mac hi ne ,de s i g n,o ro pe r a t o r .

HI STOGRAMS The hi s t ogr am pl ot s dat a i n a f r equency di s t r i but i on t abl e. What di st i ngui shest hehi st ogr am f r om a check shee ti st hati t sdat a aregr ouped i nt o r owssot hatt hei dent i t yofi ndi vi dualval uesi sl ost .Commonl y used t o pr esent qual i t yi mpr ove mentdat a,hi st ogr amswor k bestwi t h smal lamount sofdat at hat v ar yc onsi der abl y .Whenusedi npr ocesscapabi l i t ys t udi es,hi s t ogr amscandi spl ay spec i ficat i on l i mi t st o show what por t i on of t he dat a does not mee tt he s pe c i fic at i ons .

Af t ert he r aw dat a ar ec ol l ect ed,t he y ar e gr ouped i n val ueand f r equencyand pl ot t ed i na gr aphi calf orm ( Fi gur e 6) . A hi st ogram' s shape showst henat ur eoft hedi st ri but i on oft hedat a, Dat e: Ver si onNo. :


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a s we l la sc e nt r a lt e nde nc y( a v e r a g e )and v a r i abi l i t y .Spe c i fic a t i o nl i mi t sc an be us e dt odi s pl a yt hec apabi l i t yoft hepr o ce s s .

Fi g ur e6.Ahi s t o g r a mi sane as ywayt os eet hedi s t r i but i o n o ft hedat a,i t sav e r a ge ,andv ar i abi l i t y .

SCATTER DI AGRAMS A scat t erdi agr am shows how t wo var i abl es ar e r el at ed and i st hus use dt ot es tf orcauseand effect r e l a t i o ns hi ps .I tc anno tp r o v et hato nev ar i a bl eca us e s t hec ha ng ei nt heo t he r ,o nl yt ha ta r e l at i o ns hi pe x i s t s a ndho ws t r o ngi ti s .I nas c a t t e rdi ag r a m,t heho r i z o nt al ( x) axi sr epr es ent st he meas ur ement v al ues of one v ar i abl e, and t he v er t i cal ( y) axi s r epr esent s t he meas ur ement s oft he se cond var i abl e.Fi gur e7 shows par t cl ear ance v al ues on t he xaxi s and t he cor r espondi ngquant i t at i vemeasur ementval ueson t he y axi s.

T hepl o t t e ddat apo i nt si nasc a t t e rdi ag r am s ho wt he Fi gur e7. r e l at i o ns hi pb et we e nt wovar i abl e s .

CONTROLCHARTS A cont r ol c har t di s pl a y ss t at i s t i c al l y de t e r mi ne d uppe rand l o we rl i mi t sdr a wno ne i t he rs i deo fapr o c e s s aver age.Thi s char tshows i ft he col l ect ed dat a ar e wi t hi n upper and l ower l i mi t s pr evi ousl y det er mi ned t hr ough st at i st i cal c a l c ul at i o ns o fr a w dat af r o m e ar l i e rt r i al s ( Fi g ur e8) .

Fi gur e8.Dat apoi nt st hatf al lo ut s i det he uppe randl o we rc o nt r o ll i mi t sl e adst o i nv es t i g at i o nandc o r r e c t i o no ft hepr o c es s.



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I n pr epar i ngacont r olchart ,t hemean upperc ont r oll i mi t( UCL)and l ower cont r oll i mi t( LCL)ofan appr oved pr ocessand i t s dat a arecal cul at ed.A bl ank cont r olchar twi t h mean UCLandLCLwi t h nodat apoi nt si scr eat ed;dat apoi nt s ar ea dde dast he yar es t at i s t i c al l yc al c ul at e df r o mt her a w dat a.

SELFCHECK 3. 1

I .De finet hef o l l o wi ng .

1.Qual i t y _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 2.Fl ow Char t _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 3.Chec kShee t _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 4.Pa r e t oDi a gr am _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _



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ACTI VI TY 3. 1 Pr o v i de dwi t ht hene e de dt o ol s ,t e s t i ngde v i c e sandma t e r i a l si ni mpr o v i ng q ua l i t ypr o c e s s es ,c l a ss i f yt he m us i ngac he c ks he e tt ode t e r mi net he i rc o ndi t i o n.

CONDI TI ON Tool s 1.

Good

Def ect i v e

2 3

Tes t i ngdevi ces 1. 2 3

Mat e r i al s 1. 2 3



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ASSI GNMENT

AsaComput erHar dwar eSer vi ci ngs t udent ,whatt ool sar e appr opri at ei nyouri ndust ry? Cutpi ct ur esoft ool susedi nComput erHardwareServi ci ngandbeabl et o i de nt i f yt he i rf unc t i ons .

Re f e r e nc e : xyourownPC. McLaughl i n,Robert ,Sasser ,SusanRal st on,Fi Phi l i ppi ne s •

Gr aphi csAr t s,I nc. ,TandangSoraSt . ,Cal oocanCi t y •

eA PersonalComput er. Legaspi ,Car l os,Cai na,Mar kAnt hony Operat Dasmar i nasComput erLear ni ngCent er .

ANSWER KEY 1. 1. 1 1.Se l e c t i o no fmat e r i al ,T e s t i ngo fMat e r i al ,Cos to fMat e r i al 2.GoodQual i t y ,Rel i abl e,Low Cost ,Sui t abl ef orPr oj ect 3.–Mat cht hepacki ngsl i pt ot hei t emsr ecei vedandensur est hat t hemat er i al sar edest i nedont ourdepart ment . - Thatyouarer ecei vi ngmat er i al si ndi cat edont hepur chaseor der r egar dwi t hi t squant i t yanddi scount . - Thatt hemat er i al sar ei naccept abl econdi t i on. - Thet er msr egar di ngi nst al l at i onand/orse t upofequi pmentar e me t .

ANSWER KEY 1. 2. 2 I . QN QL QL QN QN Dat e: Ver si onNo. :

I I . 1.TRUE 2.FALSE 3.TRUE 4.TRUE 5.FALSE LO 3.Val i dat eOne’ sWor kf orI mprov ement Modul e1:Appl yi ng Qual i t ySt andards

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QN QN 8.QN 9.QN he al t h 10.QL

I I I . Wor kpl acepr ocedur ei sawr i t t en i nst ruct i onst hati dent i fiest he andsaf et yi ssuest hatmayari sef r om j obsandt asks.

ANSWER KEY 1. 2. 2 1.T 2.F 3.T 4.F 5.F

ANSWER KEY 1. 3. 1 1.Qual i t yi st hec har a c t e r i s t i c sofapr oduc tt hatbe aroni t sabi l i t yt o s at i s f yo ri mpl i e dne e ds . 2.Fl owchartdescri besapr ocessbygraphi cal l ydi spl ayi ngt hest epsi n pr operse quence. 3.Chec kShee thel psor gani z edat abycat egor y . 4.Pare t oDi agram put sdat ai nhi er ar chi calor derwhi chal l owst hemost si gni ficantpr obl emst obecorr ect edfir st .



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Module 1 Applying Quality Standard

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