Management Functions & Behavior Answer all questions.
1.
How can the field of OB contribute to the effective functioning of organizations and the well being of the individual?
2.
How are leadershi leadership p theory theory and styles styles related related to employee employee motivati motivation? on? Explain Explain with suitable examples.
3.
Discuss in detail the contribution of Taylor to the development of Management thought.
4.
Do you think when managers make decisions they follow the decision making steps as has been conceptualized in the rational decision making model? Which steps are likely to be overlooked or given inadequate attention? What can be the possible consequences of overlooking any of the steps?
5.
“Par “Parti tici cipa pati tion on is an excell excellen entt metho method d for ident identif ifyi ying ng diffe differe renc nces es and reso resolv lvin ing g confli conflict cts” s”.. Do you agree or disagree. Discuss with suitable examples.
Management Functions & Behavior Answer all questions. Q1.
Why does communication break down? How can communication be improved?
Q2. Q2.
What What is depa depart rtme ment ntal aliz izat atio ion? n? Why Why is it requ requir ired ed? ? Disc Discus uss s any any one one form form of departmentalization.
Q3. Q3.
What What do you you unders understa tand nd by auth author orit ity y and powe power? r? How How are they they diff differ eren entt from from each each other?
Q4. Case study: Please read the case study given below and answer answer questions given at the end.
CASE STUDY Mr. R.K. Mishra owns a small trading company in Varanasi by the name of RKM Enterprises. The company provided raw material to the the manufacturers of silk sarees. The business enterprise is also engaged in supply of silk sarees and other silk garments produced by local weavers to the big stores in major cities. In addition they have substantial export export orders. The company is mainly a family based enterprise. Mr. R.K. Mishra is the Director Director and his son Ritesh is looking looking after finance department department.. The son is also assisting assisting his father in other strategical matters. Key decisions are taken by the Director himself himself after occasional discussions discussions with Ritesh. The existing employee strength is more than 200 with 15 offices spread across the country. During the last one decade of its its existence, the business has grown considerably. In fact, the turnover surpassed Rupees 100 million in the year 2003-04. However, since then the business faced faced stiff competition from from other traders. In last one year the orders that have been received have reduced substaintially.
Rohit, younger son of the Director is holding a management degree from Banaras Hindu Universit University. y. He has recently recently left a job with an MNC located in Mumbai and joined joined his father’s father’s business to help in solving the problems. After joining, joining, Rohit made several changes in the organisation. organisation. A major restructuring restructuring drive was carried out. The authority to take several several major decisions was transmitted transmitted to lower lower levels. Organisation structure structure ws also made flatter. Instructions were given given to all managers to consult their subordinates before taking taking any decisions. He was determined to see see that the company was professionally managed.
Questions: 1. “The “The manage manageme ment nt of RKM Enter Enterpri prises ses is not profes professio sional nal and is famil family y and comment. 2.
based” based”.. Analys Analyse e
Analyse the the chan hanges br brought in in by by Ro Rohit.
(Objective Type Questions) Answer all questions. Tick Marks (√) the most appropriate answer. 1.
Whic Which h of the the foll follow owin ing g was was NOT NOT a need need prop propos osed ed by by Davi David d McCl McClel ella land nd’s ’s The Theor ory y of Needs? (a) (b) (c) (d)
The need for power The need for esteem The need for affiliation The need for achievement
2.
Mana Manage gers rs eng engag age e in ___ _____ _____ ___ to inc incre reas ase e thei theirr powe powerr and and purs pursue ue goa goals ls tha thatt favo favorr thei their r individual and group interests. (a) Organizational politics (b) Political de decision ma making (c) Accommodation (d) Self satisfaction
3.
Whic Which h (a) (b) (c) (d)
4.
Cogni ogniti tive ve Disso issona nanc nce e th theor eory has has been een gi given ven by by (a) Taylor (b) Vroom (c) Festinger (d) Skinner
5.
The pur purpose pose of feed feedba back ck in com communic unica ation tion is
of of the the foll follow owin ing g is is NOT NOT A mot motiv ivat ator or acco accord rdin ing g to to Her Herzb zber erg? g? Achievement Relations with others Recognition Responsibility
(a) (a) (b) (b) (c) (d) 6.
Self Esteem means (a) (b) (c) (d)
7.
F.W. .W. Tay Tayllor Henr enri Fay Fayol ol Pete Peterr F. F. Dru Druck cker er Watson
The three three levels levels of analysis analysis that are are studied studied in organizational behavior are? (a) (b) (c) (d)
12. 12.
Rogers Alderfer Janis Freud
MBO was first suggested by? (a) (b) (c) (c) (d)
11.
Social ps psychology Industrial ps psychology Anthropology Sociology
Psych sychoa oana nallyti ytic the theor ory y has has been been prop propou ound nded ed by? (a) (b) (c) (d)
10. 10.
Kurt Lewin B.F.Skinner Elton Mayo W.Dickson
-----------------------i --is s the the system systemati atic c stud study y of of the ways ways inte interac ractio tion, n, interd interdepe epende ndence nce and influe influence nce among persons affect their behavior and thoughts (a) (b) (c) (d)
9.
Love for yourself Respect for yourself Trust for yourself All the above
The Hawth awthor orne ne exper xperim imen entt was star startted by: (a) (b) (c) (d)
8.
To ensu ensure re that that mess messag age e has has been been unde unders rsto tood od To carr carry y the the mess messag age e bac back k fro from m rec recei eive verr to to sen sende der r To com compl plet ete e the the proc proces ess s of of com comm muni unicat cation All of the above
Trait aits, be behaviors an and re results. Affect fectiv ive, e, cogn cogniitive tive and and beh behav aviioral oral Indi Indiv vidu idual , or organi ganiz zati ational onal and and soc socia iall Indi Indiv vidu idual , gr group oup an and or organi ganiz zati ational onal
Whic Which h type type of of lead leader ers s give gives s comp comple lete te fre freed edom om to to thei theirr empl employ oyee ees s (a) (b) (c) (d)
Autocratic leaders Bureaucratic leaders Participative le leaders Laissez-faire le leaders
13.
---------------------ref refers ers to the the abil ability ity of indi individ vidual uals s or groups groups to induce induce or influ influenc ence e the the beli beliefs efs or actions of other individuals or groups? (a) (b) (c) (d)
14. 14.
Robe Robert rt Own Own , Char Charle les s Babba Babbage ge , Henr Henry y R. Lowne Lowne , Andr Andrew ew Ure Ure and Char Charle les s Dupli Duplin n contributed to the ___________school of management thought? (a) (b) (c) (d)
15. 15.
Enco ncourages decision-maki aking Easy to to ha have un uniform po policy Greater Control Decr ecreas eases compl omplex exit ity y of of coo coorrdina dinati tion on
Which Which type type of of depar departme tmenta ntati tion on is is usefu usefull only only at at the the lowes lowestt level level of orga organiz nizati ations ons? ? (a) (b) (c) (d)
18. 18.
Trait theory ERG theory Contingency theory Transactional theory
Whic Which h is is an an adv advan anta tage ge of dece decent ntrraliz alizat atio ion? n? (a) (b) (c) (d)
17.
Classical Behavioral Neo-classical Pre-classical
Whic Which h of of the the foll follow owin ing g is is not not a lea leader dersh ship ip theo theory ry? ? (a) (b) (c) (d)
16. 16.
Power Responsibility Delegation Discipline
Depar epartm tmen enttati ation by sim simple ple numbe umberrs Departmentation by by time Depar epartm tmen enttati ation by by pr proces ocess s or or equ equiipmen pmentt Depar epartm tmen enttati ation by str strateg ategic ic numb umbers ers
Whic Which h mana manage geri rial al funct functio ion n give gives s atte attent ntio ion n to influ influen enci cing ng and motiv motivat atin ing g empl employ oyee ees s to improve performance and achieve corporate objectives? (a) (b) (c) (d)
Leading Organizing Staffing Controlling
19.
The ______ _______ _ refer refers s to the delive delivery ry by by one one indi individ vidual ual to anothe anotherr of the right right to act, to make decisions, to requisition resources and to perform other tasks in order to fulfill job responsibilities (a) (b) (c) (d)
20.
In the the proc process ess of of commu communic nicati ation, on, the trans translat lation ion of inte intende nded d meani meanings ngs into into words words and gestures is known as? (a) (b) (c) (d)
21.
Centralization Departmentation Decentralization Functionallization
Which Which of the follow following ing proces processes ses shows shows how how an an indiv individu idual al seeks seeks inform informati ation on abou aboutt a certain issue and how he interprets that information? (a) (b) (c) (d)
23. 23.
Encoding Decoding Processing Transforming
The establ establish ishme ment nt of a distin distinct ct area area,, unit unit of subs subsyst ystem em of an organ organiza izati tion on over over whic which ha (a) (b) (c) (d)
22.
Centralization of power Delegation of authority Centralization of author hority Delegation of of resp esponsibil bility
Dogmatism Perception Stereotyping Congnitive di dissonance
The The org organ aniz izat atio ion n cha chart rt is a way way of show showin ing? g? (a) (a) (b) (c) (c) (d) (d)
How How the the tas task k of of an an orga organi niza zati tion on are are div divid ided ed and and co-o co-ord rdin inat ated ed The inf inform ormal pat pattterns erns of comm ommuni unicati catio on The The sta stake keho hold lder ers s who who hav have e an an int inter eres estt in in the the com compa pany ny The The phy physi sica call lay layou outt of of the the buil buildi ding ngs s on on a site site
24. When When a mana manager ger secu secures res the agreem agreement ent of a collea colleague gue to to work work on on a proje project ct in in retur return n for for the promise of providing the colleague with some extra remuneration,what type of power is he or she exercising? (a) (b) (c) (d) 25.
Expert power Coercive power Referent power Reward power
Which Which of the the foll followi owing ng is is not one of of the the steps steps iden identif tifie ied d as part part of of the the contro controlli lling ng proce process? ss? (a) (b) (c) (d)
Setti etting ng per perfo form rman anc ce stan standa darrds or or goa goalls Measuring pe performance Writing the reports Tasking co corrective ac action
26. 26.
Whic Which h of the fol follo lowi wing ng refe refers rs to cha chang ngin ing g a task task to make make it inher inheren entl tly y more more rewar rewardi ding ng , motivating and satisfying? (a) (b) (c) (d)
27.
When When peopl people e are are resis resistin ting g becau because se of of adju adjustm stment ent proble problem,t m,the he ____ _______ _____m __meth ethod od for for dealing with resistance to change is commonly used (a) (b) (c) (d)
28.
Enlargement Rotation Enhancement Enrichment
Facilitation and support Explicit an and im implicit co coercion Manip nipula ulation and coopta ptation Part articipation an and in involv olvement
Accord According ing to to Fieldl Fieldler’ er’s s conti continge ngency ncy mode model, l, lead leaders ership hip sit situat uation ions s can be be analyz analyzed ed in term terms s of three elements. What are they? (a)
29.
The quanti quantity ty of the member membershi ship, p, the organi organizat zation ional al struct structure ure and positi position on of authority (b) The quanti quantity ty of lead leaderer-mem member ber relati relations onship hips, s, task task struct structure ure and posit position ion power power (c) (c) The The styl style e of lea leade ders rshi hip, p, the the edu educa cati tion onal al lev level el of of the the memb member ersh ship ip and and the the organizational structure (d) The power power of the leader leadershi ship, p, the member member relati relations onship hips s and and the the organi organizat zation ional al structure Which Which of the follow following ing charac character terist istic ic distin distingui guishe shes s author authority ity? ? (a) (b) (c) (d) (d)
30.
Which Which of thes these e refers refers to to the set set of char charact acteri eristi stics cs that that under underli lie e a relati relativel vely y stable stable patt pattern ern of behavior in response to ideas, objects or people in the environment (a) (b) (c) (d)
31.
Dissonance pe perception Personality Halo effect Attitude
The tend tendenc ency y to place place the the prima primary ry respo responsi nsibil bilit ity y for one’ one’s s succes success s or fail failure ure eithe eitherr withi within n oneself or on outside forces is referred to as (a) (b) (c) (d)
32.
It is vest ested in peop peoplle not not posit ositiions ons Subordinates ac accept itit It flows ows ac across ross the hor horizont ontal hier hierar arch chy y It emer emerge ges s from from the the org organ aniz izat atio iona nall valu values es
Authoritarianism Emotional stability Locus of control Extroversion
The tenden tendency cy to see one’s one’s own person personal al trait traits s in in other other people people is called called (a) (b) (c) (d)
Perceptual defense Projection Stereotyping The halo effect
33.
Which Which of the follow following ing theori theories es deal deals s with with empl employe oyee’s e’s percep percepti tion on of fairne fairness? ss? (a) (b) (c) (d)
34. 34.
A fina financ ncia iall budge budgett that that estim estimat ates es cash cash flow flows s on a daily daily basi basis s or week weekly ly basi basis s to ensur ensure e that the company can meet its obligations is called a (a) (b) (c) (d)
35.
Capital ex expenditure bu budget Balance sh sheet bu budget Cash budget Revenue bu budget
______ ______ is a proces process s where whereby by comp compani anies es find find how others others do some somethi thing ng bette betterr than than they they do and then try to imitate or improve on it. (a) (b) (c) (d)
36.
Expectancy Reinforcement Need hierarchy Equity
TQM Continuous improvement Benchmarking Empowerment
Standing plans are (a) (b) (c) (d)
Plans lans that that are are devel evelop oped ed to achi achiev eve e a set of goal goals s that hat are are unli unlik kely ely to be repeated in the future Plans Plans that that are used used to provid provide e guida guidance nce for tasks tasks perf perform ormed ed repe repeate atedly dly withi within n the the organization Plans Plans that that defi define ne comp company any respon responses ses to specif specific ic situat situation ions, s, such such as emerge emergenci ncies es or setbacks Most ost imp import ortant ant in the the orga organi niza zati tio on
37. 37.
Whic Which h (a) (b) (c) (d)
38. 38.
Nonv Nonver erba ball comm commun unic icat atio ion n beha behavi vior ors s incl includ udes es (a) (a) (b) (b) (c) (d) (d)
39. 39.
of of the the foll follow owin ing g is is not not a per perce cept ptua uall dis disto tort rtio ion n Stereotype Halo effect Projection Extinction
Twit Twitch chin ing, g, Scra Scratc tchi hing ng,, roll rollin ing g your your eyes eyes Secr Secret et note notes s pass passed ed betw betwee een n fell fellow ow work works s Intrapersonal dialog Send Sendin ing g an an ema email il respo espons nse e to to an an ira irate te cust custom omer er
Demo Democr crat atic ic lead leader ersh ship ip is also also know known n asas---(a) Autocratic (b) Participative (c) Bureaucratic (d) Laissezfaire
40.
A signi signifi fican cantt part part of a mana manager ger’s ’s job job is an orgni orgnisat sation ion is is to use use the the tools tools and tech techniq niques ues developed through OB research to increase organizational (a) Structure (b) Morale (c) Complexity (d) Effectiveness _____________________________
