Kumpulan Soal Reservasi

KUMPULAN SOAL RESERVASI N O 1

INDIKATOR PENCAPAIAN KOMPETENSI Menyebutkan Peranan Reservasi

INSTRUMEN Jeaskan reservasi"

KUNCI JAWABAN

!eranan

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Jea Jeask skan an reservasi

Reservasi a#aa$ suatu !r%ses !er&intaan !e&esanan ka&ar #an 'asiitas ain yan( #iin(inkan %e$ )a%n ta&u untuk !eri%#e tertentu* Reserv Reservati ati%n %n se)ti% se)ti%nn a#aa$ a#aa$ ba(ian ba(ian $%te $%te yan( yan( &enan(a &enan(ani ni !e&esanan ka&ar Reservati%n Reservati%n sta'' a#aa$ !etu(as yan( &enan(ani &enan(ani !e&esanan ka&ar

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Men,easkan Pen(ertian Reservasi

!en( !en(er ertitian an suatu !r%ses !er&intaan !e&esanan ka&ar #an 'asiitas ain yan( #iin(inkan %e$ )a%n ta&u untuk !eri%#e tertentu

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Men,easkan Tu(as Je Jeaska askann tu(a tu(ass #an Tan((un( Ja.ab tan( tan((u (un( n( ,a.a ,a.abb Seksi Reservasi seksi reservasi/

#an #ari #ari

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Tu(as uta&a !etu(as reservasi 0Reservati%n sta'' 2 Men)atat #an &e&!r%s &e&!r%ses es seuru seuru$$ !e&esa !e&esanan nan ka&ar ka&ar se)ara se)ara akurat akurat sekai(us &e&!r%&%sikan !r%#uk $%te serta &en)i!takan #an &en,a(a &en,a(a )itra $%te yan( baik &eaui !e&berian !eayanan !eayanan yan( !ri&a

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Men,easkan Man Man'aat Jeaskan &an'aat Reservasi reservasi ba(i $%te

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Pi$ak $%te &en#a!atkan in'%r&asi #ari )a%n ta&u sebeu& .aktunya tiba #aa& $a !eayanan yan( !eru #i!ersia!kan #an !eayanan k$usus yan( #i!erukan ta&u Pi$ak Pi$ak $%te $%te #a!a #a!att &enyi &enyia! a!ka kann ka&a ka&arr 0b%) 0b%)ki kin( n( #en(a #en(ann #e&ikia #e&ikiann #a!at #a!at #iketa$ #iketa$ui ui tin(ka tin(katt $uni $uni ka&ar ka&ar y( #i$ara #i$ara!ka !kann #i&asa &en#atan(

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KUMPULAN SOAL RESERVASI, [email protected] [email protected]

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BOBO T

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Jeaskan &an'aat reservasi ba(i ta&u

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Men,easkan Jenis8 Jenis Reservasi

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Jeaskan ,enis8,enis reservasi

KUMPULAN SOAL RESERVASI, [email protected]

Untuk &e&inta ke!astian k!# )a%n ta&u sebeu& .aktunya tiba a!aka$ ka&ar y( #i!esan teta! #i!erukan atau ti#ak Pi$ak $%te #a!at &e&buat !erkiraan 04%re)astin( ,u&a$ ka&ar y( tea$ #i!esan #aa& .aktu 5 !eri%#e tertentu se$in((a bisa #iketa$ui !en($asian $%te y( akan #i)a!ai Ta&u &en#a!at ke!astian ba$.a ka&ar tea$ terse#ia !a#a .aktu ta&u tiba* Da!at &e&astikan bera!a ,u&a$ beaya !en(ina!an yan( #i $abiskan sea&a &ereka tin((a Da!at &enyusun ,a#.a ke(iatan !er,aanan &ereka*

Pemesanan kamar bergaransi/ guaranteed reservation 9uarantee# reservati%n a#aa$ suatu !e&esanan ka&ar yan( #isertai #en(an ,a&inan !e&bayaran* Tu,uan #ari ,a&inan ini a#aa$ untuk &en#a!atkan ke!astian #ari !i$ak $%te atas !e&esanan ka&ar yan( tea$ #iakukan* Kebi,akan ini u&u&nya #iakukan !a#a saat &usi& ra&ai 0!eak seas%n5 $i($ seas%n* Pemesanan kamar tidak bergaransi/non-guaranteed reservation N%n (uarantee# reservati%n a#aa$ suatu !e&esanan ka&ar yan( ti#ak #isertai ,a&inan a!a!un* Pi$ak $%te $anya akan &e&astikan ka&ar yan( tea$ #i!esan terse#ia: sa&!ai !a#a batas .aktu yan( tea$ #itentukan saat tan((a ke#atan(an* U&u&nya batas .aktu tersebut a#aa$ !uku 1;*<< .aktu sete&!at* =a ini serin( #isebut ,u(a #en(an istia$ 7 !& reease* on!irmed reservation"

Pe&esanan ka&ar yan( tea$ #isetu,ui %e$ !i$ak $%te #en(an bukti surat ke!astian tentan( !e&esanan ka&ar0)%n'ir&ati%n etter yan( #ikiri&kan ke!a#a ta&u yan( bersan(kutan* C%n'ir&ati%n etter ini $arus #iba.a %e$ ta&u !a#a saat )$e)k8 in seba(ai bukti untuk &e&!er%e$ ka&ar* >

Men,easkan Kasi'ikasi Reservasi

Jeaskan kasi'ikasi reservasi/

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Men,easkan su&ber8 su&ber reservasi

Jeaskan 7 su&ber8 su&ber reservasi

Individua# reservation Pe&esanan ka&ar untuk se%ran( )a%n ta&u: !asan(an atau sebua$ keuar(a* Pe&esanan ka&ar ini biasanya #iakukan sen#iri %e$ )a%n ta&u atau %e$ a(en* =ar(a yan( #iberikan a#aa$ $ar(a n%r&a atau $ar(a !aket 0n%r&a rates5!a)ka(e rates5 'a&iy !an rates* $rou% reservation Pe&esanan ka&ar yan( #ibuat %e$ a(en !er,aanan atau !erusa$aan #an biasanya se)ara s!esi'ik satu ,enis ka&ar* Serin(kai $ar(a yan( #iberikan a#aa$ $ar(a #isk%n 0#is)%unt rates5 (r%u! rates* on!eren&e reservation Pe&esanan ka&ar untuk sebua$ r%&b%n(an yan( akan &eakukan !erte&uan #i $%te* Pe&esanan ka&ar ini biasanya #ibuat %e$ sebua$ %r(anisasi: !erusa$aan atau suatu as%siasi* =ar(a ka&ar yan( #iberikan biasanya a#aa$ $ar(a k%&ersia* 

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Perusa'aan 2 !erusa$aan yan( #a!at #i,a#ikan seba(ai su&ber !e&esanan ka&ar a#aa$ !erusa$aan s.asta: !erusa$aan asin(: !erusa$aan (abun(an: (iro/agen %er)a#anan 2 a(en !er,aanan #a!at #i,a#ikan seba(ai su&ber !e&esanan ka&ar: karena ta&u8ta&u yan( #iba.a %e$

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Men,easkan )ara Jeaskan yan( #i !enuisan na&a ta&u &aksu# #en(an2 #an !en((unaan a* Surna&e54a&iy sy&b% atau na&e5@ast na&e sin(katan !e&esanan b* Initia 04irst na&e 2 ka&ar !a#a '%r&at Initia %' 9iven ker,a reservasi* 4

trave a(ent tersebut &e&erukan te&!at ak%&%#asi* Su&ber !e&esanan ka&ar #ari trave a(ent #a!at #i(%%n(kan &en,a#i #ua yaitu2  4IT 04ree In#e!en#ent Traveer5 4ree In#ivi#ua Traveer*  9IT 09r%u! In)usive T%ur atau %ran(8%ran( yan( &en(a#akan !er,aanan #aa& suatu ke%&!%k: biasanya #i #aa& 9IT su#a$ ter&asuk !aket !er,aanan: &ini&a ,u&a$ ka&ar #aa& (r%u! sebanyak ; ka&ar* Air#ines &om%anies2 su&ber !e&esanan ka&ar yan( #i!er%e$ #ari !erusa$aan !enerban(an: antara ain2a.ak kabin: kant%r8 kant%r !er.akian yan( tersebar #i #aa& &au!un #iuar ne(eri* Kantor %emerinta'an 2 !e,abat !e&erinta$an serta ta&u yan( berasa #ari !erusa$aan Ne(ara5BUMN* *ote# re%resentative 2 !e&esanan ka&ar yan( berasa #ari kant%r !er.akian $%te se!erti !er.akian yan( bera#a #i ban#ara u#ara* +amu 'ote#2 ta&u $%te #a!at #isebut ,u(a su&ber !e&esanan ka&ar: karena ta&u #a!at &e&esankan ka&ar ba(i %ran( ain atau untuk #iri sen#iri untuk ren)ana kun,un(an yan( berikutnya *

a* Surna&e54a&iy na&e5@ast na&e A#aa$ na&a ak$ir atau na&a keuar(a atau na&a ta&ba$an b* Initia 04irst na&e A#aa$ na&a #e!an baik beru!a na&a !e&berian &au!un na&a ten(a$


na&e  Initia %' Mi##e na&e )* Tite 0Jabatan5(en#er 1<

Penuisan na&a ta&u yan( benar

Jeaskan !enuisan na&a ta&u #i ba.a$ ini2 1* Mr* 4i)$er %n Osten +* Mrs* Sivy A* @a Rue -* Mr* J%$n an#er Kuy 3* Miss* On( Ai =%a 6* Mrs* Eiabet$ @a R%se 7* Ms* C$an( =sia% Pei san >*

Mrs* R%bert St A!%n% ;* Mr* In( Pi)k @in( ?* C% T%y%$isa Ka,i.ara 1<* Dr* ekaterina Kus$ekbayeva 5

)* Tite 0Jabatan5(en#er a#aa$ !an((ian yan( #itu,ukan ke!a#a ta&u sesuai #en(an ,enis kea&in atau ,abatan yan( #isan#an(

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%n Osten: 4* Mr* @a Rue: S* A* Mrs* an#er Kuy: J* Mr*

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On(: Ai =%a Miss* @a R%se: E* Mrs*

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C$an(: =sia% Pei San Ms*

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St A!%n%: R* Mrs*

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In(: Pi)k @in( Mr* T%y%$isa: Ka,i.ara C%*

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Kus$ekbayeva: * Dr*


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Men,easkan '%r&at ker,a reservasi

Jeaskan keuntun(an !en((unaan '%r&uir ka&ar

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Men,easkan '%r&at ker,a reservasi !a#a $%te besar #an $%te ke)i

Jeaskan '%r&at ker,a reservasi !a#a $%te besar #an $%te ke)i

Jenis8,enis '%r&uir !e&esanan ka&ar 0reservation form  untuk $%te besar2 a. Reservation form b. Reservation slip c. Density chart d. Expected arrival list Jenis8,enis '%r&uir !e&esanan ka&ar 0reservation form  untuk $%te ke)i2 a. Reservation form b. Reservation diary c. Conventional chart

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Men,easkan Me#ia Reservasi

Jeaskan 6 &e#ia reservasi"

1* +e#e%'one", Suatu )ara yan( !ain( banyak #iakukan: karena &u#a$: )e!at #an &en($e&at .aktu* Kee&a$an #ari siste& ini a#aa$ a!abia a#a kekeiruan !e&esanan #an &eni&bukan keu$an #ari ta&u: serta #i#a!at bukti karena !e&bi)araan ti#ak #ireka&* +* Letter surat., Pe&esanan &eaui surat banyak #iakukan teruta&a untuk !e&esanan #aa& ,u&a$ besar 0(r%u! #en(an

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Untuk &e&astikan bebera!a $a8$a yan( !entin( tentan( ta&u se!erti !e&bayaran: $ar(a ka&ar #an ,a& bera!a tiba +* Me&u#a$kan untuk &en(a#akan !r%ses !en(isian ke '%r&at sean,utnya Men($in#ari $ian(nya #ata ta&u yan( tea$ #ia&bi 3.


&aksu# untuk !erte&uan: istira$at: t%ur: !en((unaan surat ebi$ e'isien karena in'%r&asi yan( #isa&!aikan ebi$ ,eas #an &u#a$ #i!a$a&i: serta a#a bukti yan( nyata a!abia ti&bu kesaa$an &en(enai !e&esanan ka&ar* -* a&simi#e , Met%#e !e&esanan ka&ar #en(an &en((unakan '%t%k%!i ,arak ,au$: se$in((a berita yan( #isa&!aikan sa&a !ersis #en(an yan( #iteri&a: ini &eru!akan aat k%&unikasi yan( san(at baik: sa&a )e!atnya #en(an tee!%n: #isa&!in( &e&iiki ke)e!atan yan( sa&a #en(an tee!%n na&un 'a)si&ie &e&iiki keebi$an #aa& !en((unaannya #i&ana ke#ua bea$ !i$ak &e&!unyai tan#a bukti seba(ai k%n'ir&asi #an setia! saat #a!at #ikiri&* 3* om%uter , Pen((unaan )%&!uter biasanya banyak #i!er(unakan !a#a !erusa$aan besar &au!un !a#a $%te8$%te yan( bertara' internasi%na yan( &e&!unyai $ubun(an ker,asa&a #en(an $%te ain 0$%te )$ain* Meaui )%&!uter !e&esan #a!at &en(eta$ui a!aka$ ka&ar &asi$ terse#ia atau !enu$* 6* Persona# #angsung. , Reservasi yan( #iakukan %e$ %ran( yan( bersan(kutan yan( se)ara an(sun( #atan( ke $%te* 13

Men,easkan keebi$an #an kee&a$an &e#ia reservasi

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Jeaskan keebi$an #an kee&a$an tee!$%ne seba(ai &e#ia reservasi"

1. Telephone Keebi$an2 a Pen((unaannya &u#a$ b Men($e&at .aktu * ) K%n'ir&asi an(sun( #i!er%e$ #ari !i$ak $%te* Kee&a$an 2 a Biaya &a$a


b Ti#ak &e&beri bukti k%nkrit ) Ba$asa atau #iaek yan( #i(unakan !ene!%n ka#an( ti#ak ,eas* # Kekeiruan !e&esan: &eni&bukan keu$an #ari ta&u*

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Men,easkan Ba(ian8 Ba(ian Surat

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Jeaskan keebi$an #an kee&a$an 'aksi&i seba(ai &e#ia reservasi"

2. Facsimile Keebi$an 2 a @ebi$ e'ekti' karena in'%r&asi y( terkiri& #a!at #iteri&a an(sun( %e$ $%te* b Ke#ua bea$ !i$ak &e&!unyai tan#a bukti* ) Waktu ebi$ )e!at* # =e&at biaya* Kee&a$an 2 a 9an((uan !a#a istrik: !esan ti#ak terkiri&*

Jeaskan keebi$an #an kee&a$an surat seba(ai &e#ia reservasi"

-* Surat Keebi$an 2 a @ebi$ e'isien: karena in'%r&asi y( #isa&!aikan ebi$ ,eas #an &u#a$ #i!a$a&i* b A#a bukti nyata: a!abia a#a kesaa$an !e&esanan ka&ar Kee&a$an2 a Pr%sesnya a&a: karena &e&erukan bebera!a $ari untuk &en#a!at k%n'ir&asi #ari $%te*

Jeaskan ba(ian8ba(ian surat"

a* The heading of the letter


A#aa$ ke!aa surat: yan( u&u&nya berisikan na&a suatu instansi: aa&at #an $a !entin( ainnya: se!erti n%&%r tee!%n:

tee: 'a: #an ain seba(ainya* b* The date Dituis sebea$ kiri atau #isebea$ kanan sesuai #en( an bentuk surat !enuisnya: #i&uai #ari tan((a: buan #an ta$un )* The address Na&a yan( #itu,u #an aa&at u&u&nya #ituis sebea$ kiri* #* The saltation Saa& !e&buka e* !b"ect heading P%k%k surat: biasanya #i(unakan untuk &enekankan #an &en,easkan &aksu# #ari surat tersebut* P%k%k surat ini biasanya ti#ak #ituis ,ika surat tersebut #itu,ukan ke!a#a ta&u* '* #ody of the letter Isi surat yan( ter#iri #ari - ba(ian yaitu2 •

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$ntrodction 0!en#a$uuan a#aa$ ba(ian yan( berisikan &aksu# #ari surat: #i&ana !enuisnya $arus #a!at &enarik !er$atian si !e&ba)a: u&u&nya berisi u)a!an teri&akasi$ ke!a#a ta&u karena tea$ &en(iri&kan surat !e&esanan ka&ar* Content 0isi surat a#aa$ berisi ,a.aban ter$a#a! !er&intaan ta&u &en(enai a!aka$ !e&esanannya #a!at

#iteri&a: atau ,a.aban ter$a#a! !er&intaan ainnya* •

Closing 0!enutu! a#aa$ ba(ian yan( berisikan un(ka!an !en($ara!an a(ar ta&u &au &en(ina! #i $%te

(* The complimentary close Saa& !enutu! $* The signatre Berisikan tan#a tan(an: #iikuti ,abatan serta na&a si!enuis surat i* T$e en)%sure Beru!a a&!iran8a&!iran yan( #isertakan #aa& surat: se!erti br%sur $%te: #a'tar $ar(a ka&ar: #an ain seba(ainya 1>

Men,easkan bentuk8 bentuk surat

Jeaskan bentuk8bentuk surat yan( biasa #i(unakan

Bentuk8bentuk surat yan( u&u&nya #i(unakan a#aa$2 a* #loc% style or fll bloc% style : #i&ana !enuisnya #i&uai #ari rata kiri b* &odified bloc% style : !enuisannya $a&!ir sa&a #en(an fll bloc% style na&un !enuisan tan((a #an saa& !enutu! #ituis rata kanan )* &odified semi bloc% style : $a&!ir sa&a #en(an modified bloc% style* Perbe#aannya teretak !a#a setia! !ara(ra!$ #aa& isi surat #ituis a(ak ke #aa&

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$ndented style a#aa$ !enuisan tan((a !a#a rata kanan: se#an(kan aa&at #ituis #iba.a$ tan#a tan(an !a#a rata kanan* 1;

Men,easkan &%#e kai&at #aa& k%res!%n#ensi resesrvasi

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Jeaskan &%#e kai&at !a#a kai&at !e&buka #aa& sebua$ surat "

a* Kai&at !en#a$uuan 0introdstory sentences 2 1' (e feel very happy to have yor letter) en*iring the possibility of getting a room same time in +anary this year 2' (e are pleased to get yor reservation of one doble room facing to the beach for 3 nights begining +anary 1, next year 3' $t is really pleasre to have yor letter of "ly - 2,1,) boo%ing one tin room and to american brea%fast from !eptember 2/ - 2,1,.

Jeaskan &%#e kai&at !a#a kai&at isi #aa& sebua$ surat "

b* Kai&at isi 0content 2

1' (e are very pleased to let yo %no that yor reservation can be confirmed •

0ne dole room cost ! ,.,,

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The 4merican brea%fast cost ! 5.,, a day

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4n air conditioned car from the airport to the hotel vise versa cost ! 6,.,, The rate of the room and the meals ill be sb"ect to 2,7 government tax and service.

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2' 8or reservation of one single room the pool and 3 meals a day cold be confirmed ith the folloing rates •

0ne single room is ! -,.,,

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3 meals a day are ! 15.,,

217 tax service ill be additionally charged 3' 4ccording to yor ishes) e have boo%ed

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Jeaskan &%#e kai&at !a#a kai&at !enutu! #aa& sebua$ surat "

Men,easkan !r%se#ur Jeaskan !r%se#ur !e&esanann ka&ar !r%se#ur !e&esanann 12

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0ne triple room at ! 9,.,,

•

0ne large frit bas%et at ! 1,.,,

)* Kai&at !en#a$uuan 0introdstory sentences 2 1' (e feel very happy to have yor letter) en*iring the possibility of getting a room same time in +anary this year 2' (e are pleased to get yor reservation of one doble room facing to the beach for 3 nights begining +anary 1, next year 3' $t is really pleasre to have yor letter of "ly - 2,1,) boo%ing one tin room and to american brea%fast from !eptember 2/ - 2,1,.  


:reeting and offering assistant 4s% the gest re*irement

ta&u in#ivi#u se)ara an(sun( 0 personal 

ka&ar ta&u in#ivi#u se)ara an(sun( 0 personal "   

      

++

Men,easkan !r%se#ur Jeaskan !r%se#ur !e&esanan ka&ar !e&esanan ka&ar &eaui tee!%n &eaui tee!%n

13

1. Type of room 2. ;mber of room 3. 4rrival and departre date 6. s data :iving magic ord Filling another form =reservation diary? slip) Charts) and ma%e a confirmation letter'

a' @ng p telephone ithin 3 times ringing immediately b' :reeting and offering assistant c' 4s% the gest re*irement 1. Type of room 2. ;mber of room 3. 4rrival and departre date 6.

g' h' i' "' %' l' m'

+-

Men,easkan !r%se#ur Jeaskan !r%se#ur !e&esanan ka&ar !e&esanan ka&ar &eaui surat5 &eaui surat5 'aksi&ie 'aksi&ie

 

  

    

14


type) vie) loer price) nice facility) period of stay or offering to another hotel' $f the gest accept) contining fill reservation form 4s% the gest $D 4s% the type of payment Repeat the gest reservation Ensre the validity of gest>s data :iving magic ord Filling another form =reservation diary? slip) Charts) and ma%e a confirmation letter' Chec%ing incoming message and on fax machine Read the gest re*irement 1. Type of room 2. ;mber of room 3. 4rrival and departre date 6. s data Filling another form =reservation diary? slip) Charts) and ma%e a confirmation letter'



Reply the gest re*irement by post office or fax machine

+3

Men,easkan !r%se#ur Jeaskan !r%se#ur !e&esanan ka&ar !e&esanan ka&ar &eaui surat ,a&inan &eaui surat ,a&inan

a' @ng p telephone ithin 3 times ringing immediately b' :reeting and offering assistant c' 4s% the gest re*irement 1. Type of room 2. ;mber of room 3. 4rrival and departre date 6. s data 3. :iving magic ord 6. Filling another form =reservation diary? slip) Charts) and ma%e a confirmation letter'

+6

Men,easkan !r%se#ur Jeaskan !r%se#ur

4. 0pen hotel eb) and chec% inbox

15


!e&esanan ka&ar &eaui e/reservation

!e&esanan ka&ar &eaui e/reservation

#. Read the message C. Read the gest re*irement 1. Type of room 2. ;mber of room 3. 4rrival and departre date 6. s data Filling another form =reservation diary? slip) Charts) and ma%e a confirmation letter' D. Reply the gest re*irement by post office or fax machine   

  

 

16


Kumpulan Soal Reservasi

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