iOS Demo Content Installation Guide Version 2.0 Revised May 7, 2015
(US-en) Page 1 of 11
Table of Contents Introduction
3
Important Alerts
4
Hub Computer System Requirements
5
Connectivity
5
Install the iOS Restore Kit on a Hub Computer
5
Installing iOS Restore Kit on a Demo Device for the First Time
6
Initial Set-up for a Demo Device After a Full Restore
7
Convert a Stock iPhone, iPad, or iPod touch to a Demo Device
8
Refresh a Demo Device Using iTunes
9
Demo Device Maintenance
9
Remove Demo Content and Revert to Factory Settings
9
Enterprise Deployment
10
Whom to Contact for Help
11
(US-en) Page 2 of 11
Introduction Apple provides apps and content for demo devices to enhance the customer experience in retail locations. This guide provides instructions for deploying and maintaining the content on demo devices. The maintenance portions in this guide cover what store personnel should do to ensure that demo devices are prepared for customers. The deployment portions of this guide are geared toward system administrators, who are encouraged to adapt this content to work with their existing deployment policies and practices. Using the iOS Restore Kit requires: • A hub computer: a Mac or a PC with iTunes • A cable for connecting the demo device to the hub computer • A current iOS Restore Kit demo contents installed into iTunes
Store Location
Dock Connector to USB Cable
Demo Restore Kit Hub
Demo Devices
Mac running iTunes and iPhoto or PC running iTunes on Windows
(US-en) Page 3 of 11
Important Alerts •
Reminder: The iOS Restore Kit installer overwrites the iTunes and iPhoto (Mac only) libraries for the current user. It’s best to create a new user account each time a new iOS Restore Kit is installed to avoid overwriting iTunes and iPhoto libraries.
Current iOS Restore Kit Supports the Following Devices The file size of the kits includes 10 individual device back-ups that supports all current iOS devices. It includes new and rich content, and relevant Apps to showcase the best iOS features. Without compromising the customer experience, these kits are custom built to test drive demo devices that way Apple designed it to be.
iOS Product
Model iPhone 6 Plus iPhone 6
iPhone
iPhone 5s iPhone 5c iPhone 4s (in countries where 4S is sold) iPad Air iPad Air 2
iPad
iPad mini iPad mini 2 iPad mini 3
iPod
iPod touch
(US-en) Page 4 of 11
Hub Computer System Requirements Mac • Intel Core processor and 2GB of RAM • OS X Mavericks or later • iTunes 12.1 or later
(http://www.apple.com/itunes/download/) • at least 50GB of free disk space • Internet access (for downloading iOS updates)*
PC • PC with a 1GHz Intel or AMD processor and 512MB of RAM • Windows Vista, Windows 7, or Windows 8† • iTunes for Windows 12.1 or later
(http://www.apple.com/itunes/download/) • 7-zip software available for free from
www.7-zip.org • at least 50GB of available disk space • Internet access (for downloading iOS updates)*
*See the Enterprise Deployment section for guidance on using the iOS Restore Kit without Internet access. †64-bit editions of Windows Vista or Windows 7 require the iTunes 64-bit installer; for more information,
visit http://www.apple.com/itunes/download/
Connectivity • iPhone, iPad, and iPod touch demo devices must be connected to a Wi-Fi network with an Internet connection to work as demo units. • A cable is required to connect a demo device to the hub computer.
Install the iOS Restore Kit on a Hub Computer This section provides instructions for store locations that have the ability to download the iOS Restore Kit and install it on a hub computer running iTunes. The iOS Restore Kit installer overwrites the iTunes and iPhoto (Mac only) libraries for the current user. It’s best to create a new user account each time a new iOS Restore Kit is installed to avoid overwriting iTunes and iPhoto libraries. After you download the Mac or Windows version of the iOS Restore Kit, follow these steps to install the kit:
On a Mac: 1. Double-click the Restore Kit disk image to open. 2. Double-click the Restore Kit package to begin the installation. 3. Read the system requirements and warnings, then click Continue. 4. Do not change the installation folder. 5. Click Install. 6. If prompted, enter your user name and password and click Install Software. 7. After the installation is done, click Close. 8. Launch iPhoto. (US-en) Page 5 of 11
9. Quit iPhoto. 10. Launch iTunes. An error window may appear stating: “We could not complete your iTunes Store request. An unknown error occurred (4002). There was an error in the iTunes Store. Please try again later.” This error can be safely disregarded.
On a PC: 1. Download the iOS Restore Kit zip archive segments. 2. Right-click the first section, choose 7-Zip, then choose Extract Here (must have 7-zip program installed on PC). 3. Go through the 7-Zip Extraction Wizard to save the extracted files. 4. Open the resulting folder. There are two installers: 1) per system and 2) per user 5. Double-click the Restore Kit (per system). 6. Read the system requirements and warnings, then click Continue. 7. Do not change the installation folder. 8. Click Install. 9. If prompted, enter admin user name and password and click Install Software. 10. After the installation is done, click Close. 11. Repeat steps 5–10 with the Restore Kit (per user). 12. Open iTunes, and connect your iOS demo devices to begin the restore and sync process. An error window may appear stating: “We could not complete your iTunes Store request. An unknown error occurred (4002). There was an error in the iTunes Store. Please try again later.” This error can be safely disregarded.
Installing iOS Restore Kit on a Demo Device for the First Time On a Mac or PC via iTunes: A full restore is a one-time process, and takes about 30 minutes per demo device. Once done, the steps for refreshing demo content should be followed on a regular basis (See the “Refresh a Demo Device Using iTunes” section). 1. Connect the demo device to iTunes with a USB cable (device should have been restored to factory settings). 2. iTunes will launch and suggest to restore to its respective device back-up in drop-down.
(US-en) Page 6 of 11
3. Click “Continue” to begin restoring device. This will install demo content. 4. Wait for the restore to complete. Device will restart and begin syncing data from the reboot. If not, click “Sync.” 5. Wait for the process to complete.
Initial Set-up for a Demo Device After a Full Restore After the completion of restoring and syncing the iOS demo content back-up, follow these initial steps to set up the demo device settings. 1. The demo device would restart and provide a “Hello” screen after completing a restore. Slide the screen to begin.
2. Select available Wi-Fi network or choose another.
(US-en) Page 7 of 11
3. Select “Enable Location Services”
4. Your demo device is now ready to be displayed for customer demonstrations.
Convert a Stock iPhone, iPad, or iPod touch to a Demo Device Follow this process to convert a stock device to a demo device, update demo content on existing demo devices, or perform clean installations on existing demo devices. This will remove all application data, photos, and caches and install all demo content. This process takes about 20 minutes. 1. 2. 3. 4. 5. 6. 7.
Connect the demo device to the hub computer with a USB cable. Select the demo device in the iTunes sidebar. Select “Restore from the backup.” From the pop-up menu, choose the appropriate backup for the demo device. Click Continue. Wait for restore process to complete. Wait for the demo device to sync apps and content with iTunes. Click Sync and wait for the process to complete.
(US-en) Page 8 of 11
Refresh a Demo Device Using iTunes The iOS Restore Kit can quickly restore applications and settings on existing demo units. The following steps will remove items saved on the Home screen, clear the browser cache, and clear the browser history. It won’t delete photos taken with the Camera or Photo Booth apps or remove email accounts (see the Demo Device Maintenance section). This process takes about 2 minutes. 1. Connect the demo device to the hub computer with a USB cable. 2. On a Mac, Control-click the demo device in the iTunes sidebar, then choose “Restore from Backup.” 3. On a PC, right-click the demo device in the iTunes sidebar, then choose “Restore from Backup.” 4. Choose the appropriate backup for the demo device. 5. Click Restore. 6. Wait for the restore process to complete.
Demo Device Maintenance You can do basic maintenance on a device without connecting the device to the hub computer. At a minimum, power off demo devices daily, then restart them to remove photos taken in the Camera app or in Photo Booth and to clean up files created in GarageBand, Pages, Numbers, and Keynote. For other apps, you can remove content manually from within the app. For example: • Clear Safari cache and data • Delete voice memos
Remove Demo Content and Revert to Factory Settings If needed, you can remove all demo content and revert a demo unit to factory settings. This will remove all applications, music, photos, and settings. This process takes about 5 minutes. 1. Connect the demo device to the hub computer with a USB cable. 2. Select the demo device in the iTunes sidebar. 3. Click Restore. 4. If prompted to check for a demo device software update, click Check. Downloading iOS updates can take several minutes, depending on your Internet connection. 5. Click Restore. 6. Wait for restore process to complete. 7. Disconnect the demo device when the setup screen appears in iTunes. Do not complete the setup or restore process as prompted by iTunes.
(US-en) Page 9 of 11
Enterprise Deployment You may need to follow these steps if the hub computer doesn’t have Internet access or is managed by enterprise IT policies.
To manually distribute iOS updates: 1. Download the iOS updates on a computer with Internet access. iTunes stores iOS updates in the following locations: • Mac: ~/Library/iTunes/ • PC: bootdrive:\Documents and Settings\username\Application Data\Apple Computer\iTunes\iPhone Software Updates\ iOS updates are in folders named after each device, such as “iPhone Software Updates.” 2. Make a copy of the iOS updater file (.ipsw) and distribute it to end users or place it on the network where they can access it.
To disable automatic detection of iOS updates on hub computers: iTunes automatically checks for iOS updates when restoring devices. Perform the following steps to disable this feature.
Mac 1. Open ~/Library/Preferences/com.apple.itunes.plist in a text editor. 2. Add the following lines to this file: • disableCheckForUpdates • See http://support.apple.com/kb/HT2653 for more information on managing iTunes preferences with
Workgroup Manager.
PC To customize iTunes in Windows to meet an organization’s needs, IT administrators can use the Registry Editor (Regedit) to make changes to the Windows registry. Make a backup of the existing registry before making any changes. Mistakes in Regedit may cause the installation software to work incorrectly and may require restoring the entries. For a complete list of steps, visit http://support.apple.com/kb/HT2102.
To manually install iOS updates: 1. Connect the demo device to the hub computer with a USB cable. 2. Select the demo device in the iTunes sidebar. If the sidebar isn’t visible, choose Show Sidebar from the View menu. 3. Click “Check for Update” or “Restore.” 4. A file selector dialog appears if automatic detection of iOS updates has been disabled. If this feature hasn’t been disabled, hold down the Option key while clicking “Check for Update” or “Restore” to access the file selector dialog. 5. Navigate to the .ipsw file and click Open to begin the update.
(US-en) Page 10 of 11
Whom to Contact for Help The primary support contact is your Apple sales account manager or field manager. If this person can’t assist you, then he or she can identify an Apple resource to help you. Prepare the following information before contacting your Apple representative and submit it to your Apple representative in writing.
Include the iOS Restore Kit version (platform/OS, localization, version number) The iOS Restore Kit version information is found in the following locations: • On a demo device, check the Notes field of the last contact in the Contacts application • On a Mac hub computer, check (or include in your report) the file at: /Users//Library/Application Support/MobileSync/DemoInfo.plist • On a PC hub computer, the information is in two places: - C:\iOS\DemoInfo.txt - \App Data\Roaming\Apple Computer\MobileSync\DemoInfo.txt
Describe the issue or error If possible, provide screenshots from the Mac or PC hub computer or the demo device.
Provide device specifics • The device type(s)—iPad Air 2, iPhone 5s, and so on—experiencing the issue • The iOS version installed on the device(s), found in Settings > General > About > Version
Describe the general state of content on the device If the issue is specific to one type of content, describe the state of other content types. General content types include: • General data • Applications • iTunes media (movies, TV shows, music files, iBooks files, and so on) • Photos
Describe pre-installation steps Describe any actions that you took before installing the iOS Restore Kit. These could include: • Uninstalling the previous version with Windows installation tools • Creating new user accounts for the installation • Manual (or via forced automation) deletion of old demo content files
Describe the refresh/restore workarounds you tried Let us know any tests or workarounds you performed and their results. These could include: • Performing a software restore on the device and restoring the content in a clean state • Restoring from the backup and/or syncing a second time
(US-en) Page 11 of 11
