Demo Content Installation Guide For iPhone, iPad, and iPod touch running iOS 7 using Restore Kit v9.1.2 revised November 1, 2013
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Table of Contents Introduction
3
Hub Computer System Requirements
3
Connectivity
3
Install the iOS Restore Kit on a Hub Computer
4
Set Up a Demo Device That Has Preloaded Demo Content
5
Convert a Stock iPhone, iPad, or iPod touch to a Demo Device
5
Refresh a Demo Device Using iTunes
5
Final Setup of a Demo Device
7
Demo Device Maintenance
7
Remove Demo Content and Revert to Factory Settings
7
Enterprise Deployment
8
Whom to Contact for Help
9
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Introduction Apple provides apps and content for demo devices to enhance the customer experience in retail locations. Portions of the demo content are referenced in the sales training materials provided for store personnel. This guide provides instructions for deploying and maintaining the content on demo devices. The deployment portions of this guide are geared toward corporate IT managers and system administrators, who are encouraged to adapt this content to work with their existing deployment policies and practices. The maintenance portions in this guide cover what store managers and store personnel should do to ensure that demo devices are available and prepared for customers. Using the iOS Restore Kit requires: • A hub computer: a Mac with iTunes and iPhoto or a PC with iTunes • A cable for connecting the demo device to the hub computer • A current iOS Restore Kit loaded into iTunes
Hub Computer System Requirements Mac • Intel Core processor and 2GB of RAM • OS X Lion version 10.7.5 or later • iTunes 11.1.2 or later (http://www.apple.com/itunes/download/) • iPhoto 9.4.3 or later (download from the Mac App Store)
PC • PC with a 1GHz Intel or AMD processor and 512MB of RAM • Windows Vista, Windows 7, or Windows 8† • iTunes 11.1.2 or later (http://www.apple.com/itunes/download/)
• 25GB of free disk space
• 7-zip software available for free from www.7-zip.org
• Internet access (for downloading iOS updates)*
• 25GB of available disk space • Internet access (for downloading iOS updates)*
*See the Enterprise Deployment section for guidance on using the iOS Restore Kit without Internet access. †64-bit editions of Windows Vista or Windows 7 require the iTunes 64-bit installer; for more information, visit http://www.apple.com/itunes/download/
Connectivity • iPhone, iPad, and iPod touch demo devices must be connected to a Wi-Fi network with an Internet connection to work as demo units. • A cable is required to connect a demo device to the hub computer.
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Install the iOS Restore Kit on a Hub Computer This section provides instructions for store locations that have the ability to download the iOS Restore Kit and install it on a hub computer running iTunes. For stores where the hub computer is updated through an enterprise or corporate deployment process, use the steps in the Enterprise Deployment section. The iOS Restore Kit installer overwrites the iTunes and iPhoto (Mac only) libraries for the current user. It’s best to use or create a dedicated user account for installing the iOS Restore Kit to avoid overwriting iTunes and iPhoto libraries. After you download the Mac or Windows version of the iOS Restore Kit for your market to a hub computer, follow these steps to install the kit:
On a Mac: 1. Double-click the Restore Kit disk image to open. 2. Double-click the Restore Kit package to begin the installation. 3. Read the system requirements and warnings, then click Continue. 4. Do not change the installation folder. 5. Click Install. 6. If prompted, enter your user name and password and click Install Software. 7. After the installation is done, click Close. 8. Launch iPhoto. 9. Quit iPhoto. 10. Launch iTunes. An error window may appear stating: “We could not complete your iTunes Store request. An unknown error occurred (4002). There was an error in the iTunes Store. Please try again later.” This error can be safely disregarded.
On a PC: 1. Download the iOS Restore Kit zip archive segments. 2. Right-click the first section, choose 7-Zip, then choose Extract Here. 3. Go through the 7-Zip Extraction Wizard to save the extracted files. 4. Open the resulting folder. 5. Double-click the Restore Kit (per system). 6. Read the system requirements and warnings, then click Continue. 7. Do not change the installation folder. 8. Click Install. 9. If prompted, enter your user name and password and click Install Software. 10. After the installation is done, click Close. 11. Repeat steps 5–10 with the Restore Kit (per user). 12. Open iTunes. An error window may appear stating: “We could not complete your iTunes Store request. An unknown error occurred (4002). There was an error in the iTunes Store. Please try again later.” This error can be safely disregarded.
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Set Up a Demo Device That Has Preloaded Demo Content A full restore is a one-time process that removes older versions of demo content and replaces it with the latest iOS demo content. These steps take about 20 minutes. After you’re done, you should regularly refresh the demo content. (See the “Refresh a Demo Device Using iTunes” section.) 1. Connect the demo device to the hub computer with a USB cable. 2. Select the demo device in the iTunes sidebar. If the sidebar isn’t visible, choose Show Sidebar from the View menu. 3. Click Restore from the device’s Summary screen. 4. Click Check if prompted about checking for a software update. The demo device must be running the most current version of iOS to install the Restore Kit. 5. Click Restore when warned about erasing media and data from the device. 6. After the restore is complete, the Set Up screen appears. 7. From the “Restore from the backup of” pop-up menu, choose the appropriate backup for the demo device. 8. Click Continue. 9. Wait for restore process to complete. 10. iTunes may automatically sync the device. If it doesn’t, click Sync and wait for the process to complete.
Convert a Stock iPhone, iPad, or iPod touch to a Demo Device Follow this process to convert a stock device to a demo device, update demo content on existing demo devices, or perform clean installations on existing demo devices. This process will remove all application data, photos, and caches, and install all demo content. This process takes about 20 minutes. 1. Connect the demo device to the hub computer with a USB cable. 2. Select the demo device in the iTunes sidebar. If the sidebar isn’t visible, choose Show Sidebar from the View menu. 3. Select “Restore from the backup.” 4. From the pop-up menu, choose the appropriate backup for the demo device. 5. Click Continue. Wait for restore process to complete. 6. Wait for the demo device to sync apps and content with iTunes. 7. iTunes may automatically sync the device. If it doesn’t, click Sync and wait for the process to complete.
Refresh a Demo Device Using iTunes The iOS Restore Kit can quickly restore applications and settings on existing demo units. The following steps will remove items saved on the Home screen, clear the browser cache, and clear the browser history. This process takes about 2 minutes. 1. Connect the demo device to the hub computer with a USB cable. 2. On a Mac, Control-click the demo device in the iTunes sidebar, then choose “Restore from Backup.” If the sidebar isn’t visible, choose Show Sidebar from the View menu. 3. On a PC, right-click the demo device in the iTunes sidebar, then choose “Restore from Backup.” If the sidebar isn’t visible, choose Show Sidebar from the View menu.
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4. Choose the appropriate backup for the demo device. 5. Click Restore. 6. Wait for the restore process to complete.
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Final Setup of a Demo Device After a device has been restored using iTunes, disconnect the device from the hub computer and follow these steps on the device.
To enable Wi-Fi: 1. Open the Settings app. 2. Tap Wi-Fi. 3. Select your Wi-Fi network. 4. Enter Wi-Fi password (if needed).
Demo Device Maintenance You can do basic maintenance on a device without connecting the device to the hub computer. At a minimum, power off demo devices daily, then restart them to remove photos taken in the Camera app or in Photo Booth and to clean up files created in GarageBand, Pages, Numbers, and Keynote. For other apps, you can remove content manually from within the app. For example: • Clear Safari cache and data • Delete voice memos
Remove Demo Content and Revert to Factory Settings If needed, you can remove all demo content and revert a demo unit to factory settings. This process will remove all applications, music, photos, and settings. This process takes about 5 minutes. 1. Connect the demo device to the hub computer with a USB cable. 2. Select the demo device in the iTunes sidebar. If the sidebar isn’t visible, choose Show Sidebar from the View menu. 3. Click Restore. 4. If prompted to check for a demo device software update, click Check. Downloading iOS updates can take several minutes, depending on your Internet connection. 5. Click Restore. 6. Wait for restore process to complete. 7. Disconnect the demo device when the setup screen appears in iTunes. Do not complete the setup or restore process as prompted by iTunes.
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Enterprise Deployment You may need to follow these steps if the hub computer doesn’t have Internet access or is managed by enterprise IT policies.
To manually distribute iOS updates: 1. Download the iOS updates on a computer with Internet access. iTunes stores iOS updates in the following locations: • Mac: ~/Library/iTunes/ • PC: bootdrive:\Documents and Settings\username\Application Data\Apple Computer\iTunes\iPhone Software Updates\ iOS updates are in folders named after each device, such as “iPhone Software Updates.” 2. Make a copy of the iOS updater file (.ipsw) and distribute it to end users or place it on the network where they can access it.
To disable automatic detection of iOS updates on hub computers: iTunes automatically checks for iOS updates when restoring devices. Perform the following steps to disable this feature.
Mac 1. Open ~/Library/Preferences/com.apple.itunes.plist in a text editor. 2. Add the following lines to this file: • disableCheckForUpdates • See http://support.apple.com/kb/HT2653 for more information on managing iTunes preferences with Workgroup Manager.
PC To customize iTunes in Windows to meet an organization’s needs, IT administrators can use the Registry Editor (Regedit) to make changes to the Windows registry. Make a backup of the existing registry before making any changes. Mistakes in Regedit may cause the installation software to work incorrectly and may require restoring the entries. For a complete list of steps, visit http://support.apple.com/kb/HT2102.
To manually install iOS updates: 1. Connect the demo device to the hub computer with a USB cable. 2. Select the demo device in the iTunes sidebar. If the sidebar isn’t visible, choose Show Sidebar from the View menu. 3. Click “Check for Update” or “Restore.” 4. A file selector dialog appears if automatic detection of iOS updates has been disabled. If this feature hasn’t been disabled, hold down the Option key while clicking “Check for Update” or “Restore” to access the file selector dialog. 5. Navigate to the .ipsw file and click Open to begin the update.
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Whom to Contact for Help The primary support contact is your Apple sales account manager or field manager. If this person can’t assist you, then he or she can identify an Apple resource to help you. If you don’t know who your Apple sales account manager or field manager is, ask your store manager or corporate buyer to contact the appropriate Apple representative. Prepare the following information before contacting your Apple representative and submit it to your Apple representative in writing.
Include the iOS Restore Kit version (platform/OS, localization, version number) The iOS Restore Kit version information is found in the following locations: • On a demo device, check the Notes field of the last contact in the Contacts application • On a Mac hub computer, check (or include in your report) the file at: /Users//Library/Application Support/MobileSync/DemoInfo.plist • On a PC hub computer, the information is in two places: - C:\iOS\DemoInfo.txt - \App Data\Roaming\Apple Computer\MobileSync\DemoInfo.txt
Describe the issue or error If possible, provide screenshots from the Mac or PC hub computer or the demo device.
Identify the point of failure in restore or installation instructions Refer to the current installation guide and specify the exact point in the installation or refresh that you’re encountering the issue. Include any errors or unexpected behavior in the installation process.
Provide device specifics • The device type(s)—iPad 2, iPhone 4s, and so on—experiencing the issue • The iOS version installed on the device(s), found in Settings > General > About > Version
Describe the general state of content on the device If the issue is specific to one type of content, describe the state of other content types. General content types include: • General data • Applications • iTunes media (movies, TV shows, music files, iBooks files, and so on) • Photos
Describe preinstallation steps Describe any actions that you took before installing the iOS Restore Kit. These could include: • Uninstalling the previous version with Windows installation tools • Creating new user accounts for the installation • Manual (or via forced automation) deletion of old demo content files
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Describe the refresh/restore workarounds you tried Let us know any tests or workarounds you performed and their results. These could include: • Performing a software restore on the device and restoring the content in a clean state • Restoring from the backup and/or syncing a second time
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