iOS Demo Content Content Restore Kit Installation Guide iPhone, iPad, and iPod touch synced with Mac OS X
March 2011 Installation Version 6.4.1
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Contents
3 Introduction 4 Installing the iOS Demo Content Restore Kit 7 Restoring Demo Content on a Demo Unit 9 Post-Restore Settings and Checks 11 Appendix A: Creating Creatin g a New User Account 13 Appendix B: Updating Updatin g iOS Software Softw are 14 Appendix C: Restoring Demo Units without Demo Content Content
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Introduction
Your store’s iPhone, iPad, and iPod touch demo units should always have up-to-date demo content on them. This guide will help you manage them. You’ll You’ll learn how to set up your “restore computer”—the one that you’ll use to sync your demo units—as well as configure them. Most importantly, it includes the steps to conduct maintenance for your demo units. A single restore kit installation will allow you to restore demo content on iPhone, iPad, and iPod touch demo units.
What do I need to do to prepare? Before you begin, make sure you do the following: • Identify which Mac you’ll use to restore/refresh the content on your demo models • Verify that your restore computer has an Internet connection • Open ports 80 and 443 to *apple.com and *edgesuite.net (if you use a firewall and a proxy server) • Install iLife ’11 (if necessary) • Create a separate user account with software insta llation privileges on the restore computer Caution: the iOS Demo Restore Kit will overwrite the iTunes library for this user account
• Run “Software Update” and install the following (if offered): - iTunes 10.2.1 (or later) - iPhoto 8.1.2 (or later) - iLife Support 9.0.4 (or later) • Download the most recent version of the iOS Demo Content Restore Kit disk image files to the restore computer • Set up demo unit(s) and 30-pin dock connector to USB cable(s) • Verify that the demo unit(s) have the latest iOS sof tware installed (iOS 4.3 or later)
What do I do? From the Mac designated as the restore computer, make sure you do the following: sta rt it and then quit—from the new user account created to run the • Launch iPhoto at least one time—just start restore kit. • Follow the instructions in the “Installing the iOS Demo Content Restore Kit” section (page 4) to install the kit onto your restore computer’s separate account. t hen sync the content from iTunes to your demo unit as • Run the Restore from Backup command and then described in “Restoring Demo Content on a Demo Unit” (page 7). “Post-Restore Settings and Checks” (page 9). • Confirm the restore process is successful by following the “Post-Restore • Restore the demo units often—at least weekly.
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Installing the iOS iO S Demo Content Restore Restore Kit
Designate a restore computer and create a new administrator user account on it that’s specifically for restoring demo content on demo units . If you already have a demo user account on it with a previous version of the Restore Kit, go to Appendix A and follow the instructions for uninstalling it. The restore kit contains two installer files. You'll You'll install both of them and they'll delete and replace the iTunes library, music files, and photo folders on the account—so be sure that you install it on the demo account. You You only need to install the Restore Kit one time on this user account to restore the demo content on each of the iPhone, iPad, or iPod touch demo units. See Appendix A for instructions on how to create a new user account.
Step-by Step 1.
Quit iTu iTunes nes and and iPhoto iPhoto before before you begin the the installati installation on process process..
2.
Locate Locate the downloade downloaded d iOS Demo Content Content Restor Restoree Kit installe installerr files. files.
3.
Double Double-cl -click ick the first first disk disk image image segm segment ent..
4.
Double Double-cl -click ick the the inst installe allerr packag packagee to open open it.
5.
Click Click Con Contin tinue ue on on the the Welc Welcome ome screen screen..
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6.
Click Click Insta Installll on on the Standa Standard rd Insta Installll scre screen. en.
7.
Enter the the user user name and and password password for for the user user account account in in the dialog dialog box, box, then then click click OK.
8.
Wait Wait for for the the ins insta tallller er to to fini finish sh..
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9.
Click Click Clos Closee when when the the insta installe llerr has finish finished ed..
This completes the installation of the iOS Demo Content Restore Kit. Your restore computer now contains the latest iTunes preferences and demo content for iPhone, iPad, and iPod touch. You're You're now ready to sync the content to your demo units. These are the sa me steps you'll complete when you refresh the demo units each night.
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Restoring Demo Content Content on a Demo D emo Unit This process can also be used to 'convert' a standard retail iPhone, iPad, iPad, or iPod touch into a demo unit.
Your Your demo unit needs to be refreshed frequently in case you or your customers make cha nges to it. It’s best to refresh demo content often—at least weekly. Let’s Let’s look at the steps for restoring the demo unit content.
Step-by Step 1.
Open iTunes.
2.
Conne Connect ct a demo demo unit unit to the comput computer er.. The unit’s name appears in the iTunes device list, and its Summary pane appears in the main iTunes window. window.
3.
Click the demo demo unit’s name in the device device list, then then simultaneou simultaneously sly hold down down the Contro Controll key and click the mouse button.
4.
Choose Choose Restore Restore From From Backup Backup from from the the shortcut shortcut menu menu that that appears. appears.
Warning:
Do not click the Restore button in the Summary tab of the main window. If you do you’ll start a full software restore on the demo unit. This will erase all demo content and settings, and it will take 20 minutes or more to get your demo unit back to a demonstration state.
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5.
Select the appropri appropriate ate device device from the drop-d drop-down own menu, menu, then click click Restore. Restore. This example example is to restore restore demo demo content on iPad.
6.
Wait Wait for the restor restoree to to comp complet lete. e.
7.
Wait Wait for the demo demo unit unit to restart restart (or click click OK OK in the the dialog dialog that that appears). appears).
8.
When the the device’ device’s name and Summary Summary panel panel appear, appear, click click Sync. Sync. Refer Refer to the image image in Step 2. 2.
9.
Wait Wait for for the the sync syncing ing proces processs to comple complete te..
10. Click the eject icon icon in the Devices list to safely eject the demo unit from the computer. computer. 11. Detach it from from the restor restoree computer computer and perform perform the Post-Restore Settings and Checks, as described on the following pages.
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Post Restore Settings and Checks
These checks confirm that the restore was successful and prepares demo units for customer demonstrations.
Perform the following on iPhone 3GS and original iPad demo units Disable the attract loop 1.
Tap Setti Setting ngss from from the the Hom Homee scree screen. n.
2.
Tap Ge General.
3.
Tap Autouto-LLock. ock.
4.
Tap Never.
5.
Tap Ge General.
6.
Tap Sett Settiings.
7.
Press Press the the Home Home button button to to return return to to the Home Home scre screen. en.
Conduct the following checks on all iPhone, iPad, iPad, and iPod touch demo units Check the Wi-Fi network 1.
Tap Setti Setting ngss from from the the Hom Homee scree screen. n.
2.
Locate Wi-Fi.
3.
If you see the name name of the appropriate appropriate Wi-Fi Wi-Fi network network and proceed proceed to the next section. section. Otherwise Otherwise,, continue continue to the next step.
4.
Tap Wi Wi-Fi.
5.
Ensure Ensure that Wi-Fi Wi-Fi is on on (you can can tap the button button to switch switch between between On and Off Off ). Then under under Choose Choose a Network, tap the name of the appropriate Wi-Fi network.
6.
Type Type the password password and tap Join Join if your network network require requiress a password. password. The keyboard keyboard will appear appear as needed. needed. You should be taken tak en back to the Choose a Network screen, and your location’s location’s network should have a check mark next to it. If it doesn’t, verify your Wi-Fi network and password and return to step 4.
7.
Press Press the the Home Home button button to to return return to to the Home Home scre screen. en.
Configure your demo Mail account The Restore Kits don’t have email content in them. To To demo Mail, you must enter some email settings in the demo account.
Confirm or add a demo account 1.
From From the Home Home scre screen, en, tap Settings Settings..
2.
Tap Mail, Mail, Conta Contacts cts,, Calend Calendars ars..
3.
Under Accounts Accounts,, check check whether whether your demo mail accoun accountt is listed listed..
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If it isn’t, take the following steps to enter one of the demo mail accounts you’ve been assigned: a. Tap Add Add Acco Accoun unt… t… b. Tap Mo Mobi bile leMe Me.. c. Tap Tap Apple ID and enter enter the demo Mail Mail account account Apple Apple ID. ID. d. Tap Tap Password Password and enter enter the demo Mail Mail account account password password.. e. Tap Tap Description. Description. Use Use the delete key to remo remove ve the placeholder placeholder and type in My MobileMe MobileMe Account. Account. f. Tap Ne Next. g. On the followi following ng screen, screen, leave leave Mail Mail On and all other other options options Off. Off. h. Tap Sav Save.
The following checks should be conducted frequently throughout the day. day. Delete photos from the Camera Roll If you take photos during a demo, remove them from the demo unit afterwards. 1.
Tap Photos.
2.
Tap Camer ameraa Roll Roll..
3.
Tap the ph photo.
4.
Tap Trash ash Can Can..
5.
Tap Del Delet etee Pho Photo to to conf confir irm. m.
6.
Repeat Repeat steps steps 5 and and 6 for for each each photo photo you you want want to dele delete. te.
7.
When you you’ve ’ve delete deleted d the last last photo, photo, the main main Photos Photos screen screen appears. appears.
8.
Press Press the the Home Home button button to to return return to to the Home Home scre screen. en.
Clear the browser history The Safari browser history should be cleared on demo units. 1.
Tap Sett Settiings.
2.
Tap Safari.
3.
Tap Clea Clearr Hist Histor oryy.
4.
Tap Clear Clear History History again again to to confirm confirm..
5.
Press Press the the Home Home button button to to return return to to the Home Home scre screen. en.
Delete voice memos If you create voice memos during a demo, remove them from the demo unit. 1.
Tap Voic oice Mem Memo os.
2.
Tap the the Memo Memoss Lis Listt icon icon..
3.
Tap a mem memo o to to sel selec ectt it. it.
4.
Tap Delete.
5.
Tap Dele Delete te Voice oice Memo Memo to confir confirm. m.
6.
Repeat Repeat steps steps 3–5 3–5 fo forr each voic voicee memo memo on the the demo demo unit. unit.
7.
Press Press the the Home Home button button to to return return to to the Home Home scre screen. en.
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Appendix A: Creating a New User Account
Use a dedicated user account with administration privileges for the Demo Content Restore process. If you don’t have a user account set up already a lready for demos, use use these steps.
Step-by Step 1.
Launch Launch System System Prefe Preference rencess by clicking its icon icon in the Dock Dock or under under the the menu.
2.
Clic Clickk Accou ccount ntss.
3.
Click Click the lock lock at at the botto bottom m left of of the Acco Account untss window window..
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4.
In the dialog window window that that pops up, up, authentica authenticate te by entering entering the name and and password password for the compute computer’s r’s admin account. Then click OK.
5.
Click the the plus (+) (+) sign at the bottom bottom left of the Accoun Accounts ts window window (just (just above above the lock). lock).
6.
Enter the the new account account informati information on in the sheet sheet that slides slides down. down. Make Make sure that that the new accoun accountt is set to Administrator. Administrator. Then click Create Account.
7.
To log into into the new new account, account, log out out of the curren currentt account account at the the bottom bottom of the the menu. Then click the new user and log in with your new account information.
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Appendix B: Updating Updating iOS Software Demo units must be updated to the latest iOS software version for the demo content to work properly. Updating the iOS software is required for the installation of the demo content onto the demo unit. iTunes checks to make sure the unit is running the most current version of iOS sof tware. If there is an update, you will need to complete some short steps.
Step-by-Step 1.
Launch Launch iTunes iTunes by clicking clicking its icon icon in the dock dock or doubledouble-clicking clicking itit in the Applicatio Applications ns Folder Folder..
2.
Conne Connect ct the demo demo unit unit to the rest restore ore comp compute uterr. The unit’s name appears in the iTunes device list, and its Summary pane appears in the main iTunes i Tunes window. window.
3.
Clic Clickk Upda Update te in in the the Summ Summary ary pane pane..
4. If a newer version is available, click Download and Install.
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Appendix C: Creating Creating Demo Units from Standard Retail Devices
If you need to pull a unit out of inventory to use as a demo unit, follow these steps to set it up as a demo model.
Step-by Step 1.
Open iTunes.
2.
Connect Connect the the demo demo unit unit to the the resto restore re compu computer ter.. The unit’s name appears in the iTunes device list, and its Summary pane appears in the main iTunes window. window.
3.
Select the radio radio button button labeled “Restore “Restore from the backup backup of” and and the appropriate appropriate device device backup backup from the drop-down menu, then click Continue.
4.
Go to Step 6 in Restoring Demo Content on a Demo Unit , on page 8.
© 2011 Apple Inc. All rights reserved. Product Product names mentioned herein may be trademarks or registered trademarks of their respective companies. This This material is for informational purposes only. Apple assumes no responsibility for its accuracy, and the information is subject to change without notice. L424113A-US For training purposes only | Not for Redistribution
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