An Internship Report on Sipradi Trading Pvt. Ltd
Submitted by: Sudip Amatya Roll no: 12030866 PU Registration Number: 2011-2-03-0075
Submitted to:
Ace Institute of Management Pokhara University Submitted for the degree of
Bachelor of Business Administration(BBA)
Kathmandu November, 2014
ACKNOWLEDGEMENT
This report has been prepared according to the format required by the faculty of management of Pokhara University for the purpose of B.B.A. program; internship is done at Sipradi Trading Private Limited. First of all, I would like to thank Ace Institute of Management, Pokhara University for providing opportunity to apply academic knowledge under supervised hands-on field conditions, survey and understand the work environment, its demands and opportunities. I am thankful to Mr. Mr. Ashesh Poudel and Ms. Shraddha Pant. My Internship coordinators without without whose noble guidance it would not have been possible to complete this dissertation. I am equally grateful to the manager Mr. Chandan Karn (Business Development dept. STPL), for helping in this internship to explain various facts of the organization despite their busy work schedule. Also like to express my deepest gratitude to the teachers and co-ordinater of Ace Institute of Management for helping to prepare this report and thank my family, friends for their immense support. Finally, I would like to thank all who have directly or indirectly assisted me to make this endeavor a successful one. I would like to express my cordial thanks to all concerned people, who helped me by b y devoting their precious time and effort for the completion of the project. I would like to take this opportunity to acknowledge all of them.
Mr. Sudip Amatya
EXECUTIVE SUMMARY
Private Financial sector is one of major contributor for the economic development of any, export country. The Trading organization work as the agent of export and (import), facilities etc. with the liberalisation policies of the nation, various financial institutions got high encouragement to be competitive and effective in terms of covering the global market. With the increment in the number of trading companies in Nepal, the trading company; Sipradi Trading Private Ltd (STPL) emerged with the wide range of products and services. STPL has been serving its valued customers and boosting nation’s overall economic development since its establishment in January 23rd, 1982 as a largest company in mortor import company and only importer of TATA Motors of nation. STPL was established according to the company act in, 2021. It has the largest network and at present, it is serving in 64 districts through its 148 branches with 3030 employees. This report has been prepared based on the internship experience, primary data and secondary information. It analyses the Business Development Department with its various activities and procedures. It is the important department of the organization. Thus, the business development department establishes policies and coordinates function such as product development, product planning, market analysis, competitors analysis, performance appraisal,
INTRODUCTION OF SIPRADI TRADING COMPANY PVT.LTD.
Overview of the organization
Sipradi Trading Private Ltd (STPL) has been the exclusive distributor of Tata Motors Ltd in Nepal since 1982. STPL is an ISO 9001:2008 Certified company and concentrates on providing highest level of customer satisfaction to its customers. Led by highly ex perienced top management, STPL envisions growth while fulfilling the needs o f the customers and achieving the company objectives. Driven by system and processes with flexibility for creativity at work, STPL employees are self-motivated and dedicated in providing highest level of performance. STPL believes in fulfilling all regulatory and statutory.STPL sells and services the full range of Tata Motors’ commercial and passenger vehicles. The compan y has the largest sales and service distribution network throughout Nepal with 9 sales offices and 5 regional service centers. It has 12 passenger vehicle showrooms and 12 service centers. STPL deals with Exide Batteries and MAK lubricants along with the TATA vehicles.
Under Sipradi umbrella, Sipradi Energy represents Exide Industrial batteries along with Luminous inverters and other various line of products. In the heavy equipment market, Sipradi Earthmovers sells heavy construction equipment from TATA-Hitachi and t ractors from New Holland, India. Sipradi Autoparts which deals with garage equipment’s and spare parts from TATA is the market leader in its segment. Established with a view to revolutionize the preowned vehicle industry in Nepal, Sipradi Assured is the latest addition to the Sipradi family.
Sipradi also undertakes major CSR initiatives in driver training, traffic management, road building, drinking water supply, education and tree plantations.
Vision
To enhance and protect our market leader position of being the biggest and most trusted automotive distributor along with its allied ventures here in Nepal. Mission:
The mission of the STPL are :
To become Customer's first choice across all segments.
Employee's first choice.
Excellence in supply chain management, safety, operating efficiencies, stake holder management and CSR activities.
Growth oriented strategies and investments.
Core Values
Integrity:
Maintain high ethical standards and compliance in conducting business.
Unity:
Maintain and improve open communication platform, encourage team work, respect all and recognize excellence in performance.
Innovate:
Constantly remain creative in satisfying changing customer needs.
Learning:
Strongly emphasize the need to remain ahead of competition and be current with global standards and benchmarks in training employees.
System:
Be a system and process driven company that constantly invests in its physical infrastructure, people, technology and all procedural systems that drive efficiency and excellence
Strategy:
Sipradi is outperforming in the industry with much higher CAGR then the industry's CAGR at the moment. Sipradi has an objective to reach at the revenue level of 5000 Crore in next five years. Sipradi is escalating in very fast pace through th e diversified business portfolio to achieve targeted revenue. Sipradi is expecting 60% co ntribution from existing business portfolio and exploring other business opportunities with thrust for remaining 40% revenue. Sipradi is committed to meet customers' needs. It strives to delight its customers by antici pating and exceeding their expectations through best products and services.
b. Brief History
Sipradi started its business with the authorized dealership of TATA vehicles in 1982. The core business rest with the vehicles though it is diversifying itself into different profitable opportunities. STPL is the market leader in Commercial Vehicle segment and having strong presence in Passenger car segment. It has Nepal’s largest network of spare parts and service centers where it promises to deliver value service trading companies are businesses working with different kinds of products which are sold for con sumer, business or government purposes. Trading companies buy a specialized range of products, maintain a stock or a shop, and deliver products to customers. Different kinds of practical conditions make for many kinds of business. Usually two kinds of businesses are defined in trading. Importers or wholesalers maintain a stock and deliver products to shops or large end customers. They work in a large geographical area, while their customers, the shops, work in smaller areas and often in just a small neighborhood. When talking about "trading companies", today we refer mainly to global B2B traders, highly specialized in one goods category and with a strong logistic organization hinge in practical conditions such as faster distribution computing and modern marketing have led to changes in their business models.
Sipradi Trading Pvt. Ltd. (STPL) is one of the fastest growing trading companies. As the sole distributor of Tata Motors Ltd for Nepal, STPL sells full range of Commercial and Passenger vehicles manufactured by TATA along with prov iding spare parts and service. With wide range
of sales and service network, STPL caters to the need of the customers. Sipradi a major player in AUTOMOTIVE & ALLIED business and is one of the largest and most prestigious brands in Nepal. 30 years down the line, Sipradi has exceeded USD 150 million annual revenue and is growing rapidly in automotive, energy, lubricant, financial services, and equipment businesses. It has more than 600 employees working to a common goal --to deliver quality products and services while adding synergy to the growth of overall brand value.
Sipradi Trading Private Ltd (STPL) has been the exclusive distributor of Tata Motors Ltd in Nepal since 1982. STPL is an ISO 9001:2008 Certified company and concentrates on providing highest level of customer satisfaction to its customers. Led by hi ghly experienced top management, STPL envisions growth while fulfilling the needs o f the customers and achieving the company objectives. Driven by system and processes with flexibility for creativity at work, STPL employees are self-motivated and dedicated in providing highest level of performance. STPL believes in fulfilling all regulatory and statutory. STPL sells and services the full range of Tata Motors’ commercial and passenger vehicles. The compan y has the largest sales and service distribution network throughout Nepal with 9 sales offices and 5 regional service centers. It has 12 passenger vehicle showrooms and 12 service centers. STPL deals with Exide Batteries and MARK lubricants along with the TATA vehicles. Under Sipradi umbrella, Sipradi Energy represents Exide Industrial batteries along with Luminous inverters and other various line of products. In the heavy equipment market, Sipradi Earthmovers sells heavy construction equipment from TATA-Hitachi and t ractors from New Holland, India. Sipradi Auto- parts which deals with garage equipment’s and spare parts from TATA is the market leader in its segment. Established with a view to revolutionize the preowned vehicle industry in Nepal, Sipradi Assured is the latest addition to the Sipradi family.
Sipradi also undertakes major CSR initiatives in driver training, traffic management, road building, drinking water supply, education and tree plantations.
Sipradi Trading Pvt. Ltd. (STPL) is one of the fastest growing trading companies. As the sole distributor of Tata Motors Ltd for Nepal, STPL sells full range of Commercial and Passenger vehicles manufactured by TATA along with prov iding spare parts and service. With wide range of sales and service network, STPL caters to the need of the customers. Sipradi a major player in
AUTOMOTIVE & ALLIED business and is one of the largest and most prestigious brands in Nepal. 30 years down the line, Sipradi has exceeded USD 150 million annual revenue and is growing rapidly in automotive, energy, lubricant, financi al services, and equipment businesses. It has more than 600 employees working to a common goal --to deliver quality products and services while adding synergy to the growth of overall brand value.
c. Nature of the organization
Sipradi trading private limited is a trading company which is truly a profit oriented private organization, which main purpose is to generate profit, and promote national economy by involving in trading business. Trading companies are bu sinesses working with different kinds of products which are sold for consumer, business or government purposes. Trading companies buy a specialized range of products, maintain a stock or a shop, and deliver products to customers. Different kinds of practical conditions make for man y kinds of business. Usually two kinds of businesses are defined in trading. Importers or wholesalers maintain a stock and deliver products to shops or large end customers. They work in a large geographical a rea, while their customers, the shops, work in smaller areas and o ften in just a small neighborhood. When talking about "trading companies", today we refer mainly to global B2B traders, highly specialized in one goods category and with a strong logistic organization. Changes in practical conditions such as faster distribution computing and modern marketing have led to changes in their business models.
d. Business volume
Sipradi Trading Pvt. Ltd (STPL) has been the exclusive distributor of TATA Motors Ltd India in Nepal since 1982. An ISO9001:2008 certified company, STPL sells and services the full range of TATA Motors' Commercial and Passenger vehicles. STPL is the ma rket leader in commercial vehicles with a market share of 71% and a market share of 12% in passenger vehicles as of 2011.
The company has an annual turnover exceeding USD 150 million. It takes pride in having the largest sales and services distribution network throughout Nepal with 12 Sales Offices, 5 Key Regional Service Centres, 24 Commercial and P assenger vehicle Dealerships and Authorized Service Centres. The company also has a large Vehicle Financing Division to facilitate sales. STPL is also the distributor of Exide Batteries (Exide Industries Ltd, India) with a market leadership of 67% and a network of 214 dealers. Furthermore, the compan y also distributes MAK Lubricants of Bharat Petroleum Corporation Ltd, India, has a 14% market share in this segment and a network of 57 dealers. STPL has undertaken major CSR initiatives in driver training, traffic management, road building, drinking water supply and planting Sipradi a major player in AUTOMOTIVE & ALLIED business and is one of the largest and most prestigious brands in Nepal. 30 years down the line, Sipradi has exceeded USD 150 million annual revenue and is growing rapidly in automotive, energy, lubricant, financial services, and equipment businesses.
e. Nature and number of the employees
It has more than 600 employees working to a common goal is to deliver quality products and services while adding synergy to the growth of ov erall brand value.
Trainings available to Employees
Sr. No.
Name of Course
Duration of Course
Batch Size
1
Cummins Engines diagnosis and Overhaul
12 hours
12
2
Engine Repair & Maintenance: Super Ace
12 hours
12
3
Engine Repair & Maintenance : Quardjet
12 hours
12
4
Engine Repair & Maintenance: Dicor
12 hours
12
5
Air Brake System: Repair & Maintenance
12 hours
12
6
Anti Lock Braking System (ABS)
6 hours
12
7
Dismantling of Transaxle Winger
6 hours
12
8
Gear Box Maintenance and repair G-27
6 hours
12
9
Gear Box overhaul G-600
6 hours
12
10
Gear Box Maintenance and Repair
6 hours
12
11
Transaxle overhaul
6 hours
12
12
Electrical system Repair & Maintenance
12 hours
12
13
Use of Tools
12 hours
12
14
General Technical Training for Drivers
6 hours
12
15
Training for non-Technical’s
6 hours
12 *6 hours will be count as
one day
f. Pr oduc t an d ser vi ces
STPL provides ranges of product and services which are as follows.
Vehicle Sales:
Sipradi started its business with the authorized dealership of TATA vehicles in 1982. The core business rest with the vehicles though it is diversifying itself into different profitable opportunities. STPL is the market leader in Commercial V ehicle segment and having strong presence in Passenger car segment. It has Nepal’s largest network of spare parts and service centers where we deliver value services.
Customer Care:
Customer care for us is all about providing the best standard of service, state-of-the-art class pneumatically automated workshops, qualified and trained technicians, service advisors and customer relationships officers. We are also committed to using the latest tools and techniques for repairs, best labor , 24 hours helpline and 100% assurance of the usage of genuine Tata Motors spare parts, lubricants and paints.
Exide Batteries:
Exide has been the first choice of global vehicle manufacturers having production base in India. As India's largest manufacturer of lead acid storage batteries, the company enjoys ISO 9001 certification from RWTUV, Germany.Exide batteries are available for different vehicles.Such as for motorcycle,Tractor etc.
Mak Lubricant:
Bharat Petroleum (BP)offers a full range of Automotive Engine Oils, Ge ar Oils, Transmission oils, Specialty Oils and Greases. The correct usage o f these Lubricants of right quality ensures prolonged and trouble free vehicle operation, providing maximum benefits to the users of present day modern vehicles.
In 1998, BP re-launched lubricants in new attractive packs, mainly in the a utomotive category with three major brands depicting each segment- Mak for Diesel Engine oils, Automol for Petrol Engine oils and Glide for Two/Three wheelers(mainly 2T then). In the year 2003, BP decided to o for a umbrella brand-MAK Lubricants, in subsequent years, branded all our industrial grades with MAK. MAK today is know in India as the “Champion of all engines”. STPL has brought MAK to Nepal and distributed through its various channels for its valued customers.
g. Or ga ni zat io na l St ruc tu re
A structure depends on the organization's obje ctives and strategy. In a centralized structure, the top layer of management has most of the decision making power and has tight control over departments and divisions. In a decentralized structure, the decision makin g power is distributed and the departments and divisions may have different degrees of independence. A company such as Proctor & Gamble that sells multiple products may organize their structure so that groups are divided according to each product and depending on geographical area as well. An organizational chart illustrates the organizational structure.
Sipradi Companies
Sipradi Trading
Sipradi Auto
Sipradi Earthmovers
Sipradi Energy
Sipradi
Pvt.Ltd.
Parts Pvt. Ltd.
Pvt .Ltd.
pvt. ltd.
Assured
TATA Vehicle
TATA Spare
TATA HITACHI
Solar
Parts
equipment
Business
PCBU Sales and Service
owned Vehicles
CBVU Sales and Service
Pre
Michelin Tire
New Holland Tractor
Exide Luminous
KUKEN Manatec &
Exide Mark lube Sipradi Finance
Overall and concentrated department
Like any other organization sipradi has similar hierarchy and divisional structure , where at the appes there consists CEOs , executives and BOD’s wh ich is refers as top level and similarly at
the middle there exists large and important section of the employees which is known as middle level management
9. Objectives
Studying the chosen Organization
The general objective of the internship program is to make students familiar with the working environment in business or non-business organizations in order to impart practical knowledge of what they study in the campus, enhance interpersonal skills and build up self-confidence in students.
The specific objectives
To explore how market research activities are carried on and dealt with the different company’s personnel in order to get information.
To identify the products and services offered b y the Sipradi Trading Organization to its different customers.
To acquire knowledge on activities are performed in the company and different projects are prepared and are operated.
10. Methodology
Various surveys were carry out during the internship , in order to gain knowing about the product and market, the study is conducted by collecting the primary data , data were taken by
using sample which is non-probability sampling based on convenience. There is need of collecting detailed information that describes the prospects, either opportunities or challenges in market. Hence the research design is basically exploratory and descriptive in nature.
11. Observations
I was asked to join Naikap Head office of Sipradi Trading Company from April 03, 2014. Under the guidance of the staff I was placed in Business Development Department.
a. Function of the concerned department
In this department different projects are run in order to know which business to be started in the market. Market based research and survey based information are collected in order to analyze and summarize what the market condition and whether the business will be successful or not in future. Business department is indispensable which formulates policy for market, similarly it measures products performance in market and makes plans and policies to expand and maintain existing market of the products
b. Detail of assigned work responsibilities
I was assigned different project regarding Exide battery which includes ,different segment of the battery , ATB, Express, Exide inverter (invaplus) and then , I was asked to prepare the questionnaires related to Exide batteries dealer. Preparing questionnaire for the company was little bit tough than preparing questionnaire for college project. Ev ery question related to the company project has to be very properly made. Main and needed information related questionnaires were needed to be prepared for the project. While preparing the questionnaire intern need to be very thoughtful and focus towards preparing questionnaires for the project. Prepared questionnaires should be in such wa y that it covers the required questions of the project.
Fixing Appointment:
I was asked to make appointment with the key person, various dealers, and buyers of the battery. Fixing appointment is done to let the key person use his free time in some useful work. This responsibility was given in order to get the information about the performance of the batteries within the local market and also find out about competitors. Fixing appointment is not so easy task. Generally appointment is fixed by making th e phone calls and visit to the office, work place, home. While making phone calls to fix the appointment intern need to be patient, polite and good listener. Intern should clear about the purpose of fixing appointment so that appropriate time is fixed in order to not let the key person important time wasted. Appointment is fixed as per the comfort and desire of the key person. Sometimes key person try to avoid the appointment thinking as wastage of time, in such case intern need to convenience and let the key person feel about the importance of the appointment. Intern need to follow the key person advice of meeting time and place. Follow up even should be done in some cases in order to let the key person remember about the fixed appointment. This follow up activity helps to feel the key person that the appointment is really some value of importance.
Field visit for the Exide project:
After fixing appointment, the responsibility was to make a field visit to the different automobile companies, business houses, repair centers (service centers), battery dealers, and individuals who are involved in Exide battery business. For every companies and stakeholders different day and time was fixed with appropriate places to visit. As per the fixed schedule for the appointment in different show room and service centers of car e.g. Mitsubishi, Skoda, Suzuki, Toyota, Honda, Hyundai, ford and Nissan, Volkswagen etc. During this visit I had to be very patient and calm in order to make the fixed appointment valid and successful. An intern need to be calm and patient because sometimes fixed time jus get change and vary and even long waiting hours have to be made. Intern need not to be worried while searching the places but should be focus to make the fixed appointment successful by searching the places in time.
After visiting the all dealers and service centers, I found that not every key person are convinced easily and give information so flexibly. Some give information in details and some give exterior and by making assumptions. Intern need to be very capable of using various techniques in order to let the key person to give the needed information. Intern need to focus the important and needed information while talking with the key person. Intern need to very careful about the time and order to use the given time very wisely and accomplish the task in time. While visiting the different parties, I found that many of the consumers and dealers they want to purchase Exide because of its brand, and they are loyal to the brand and Exide acquires very strong position in market . I came to know that Sipradi trading , hulas group, Amco, chloride, asian batteries are in battery business . Exide is the major players in this battery Business. They were the leading brand in capturing the market share of different Battery segments. Even the different features and different brands related to batteries were known. Branded and durable are maximally preferred by the users. Main target market of battery business are industries, business farms , households, vehicle owners, individuals, authorized service centers etc. in inverter segment demand for the tublar battery is higher than flat plate battery in the present time. Generally tublar batteries are mostly used in department store and hotels. Inverter batteries are expensive and, the participants added that the customers who are aware of quality and value for money opt for dearer brands and the market has a decent number of quality conscious customers at present. There is favorable market for the batteries business in Nepal as it is developing country. Use of batteries is becoming necessity for every purpose i.e. (household, business). Recording Information:
Recording information is to keep and store the collected information properly for the further uses. Recording information is very important and compulsory task for the employees and interns working in the organization. Recording information helps to keep the important and needed information so that in need it can be retrieved and be helpful in performing major tasks and taking decisions. Information are generally recorded in the computer, file etc. Computer based recording is very useful as it can hold and store information for a longer period of time and even can be retrieved in time.
I was assigned to record all the collected information related to the elevators. While recording the information I was asked to keep the important and needed information by highlighting it. Recording the information plays a very crucial role in this department in order to prepare the report and to evaluate whether the needed information had been collected or not. Recorded information plays a very effective role n completion of report and makes conclusions. While recording intern need to be very careful so that all the needed information and important information are recorded. Even while recording intern need to follow the advice what supervisor and manager have told him. Intern need to record the information very properly and effective.
Evaluation:
After recording the information I was asked to print the recorded the informational and evaluate it in order to find whether there are any mistake or any information had been left out to cover. If any information was left out to record that need to be marked and informed to the supervisor. Evaluation cannot be done just in assumption basis but need to be very carefully and known what had been required. Intern need to be capable of clearly know about all the needed content of the information. Intern need to be thinkable nature and try to clearly find the mistake and left out information.
Updating the records:
Updating the records mean to add the new collected information in the record. Sometimes some important and necessary information just gets miss to collect or record. Suc h information is collected again by visiting to the related persons business (When new information related to same projects are required then also we need to collect and update our records. I was asked to visit once again to the few of the elevators companies to collect some few more necessary and required information. After collecting the necessary information that has to b e recorded in the previous related record file. While updating the extra collected information need to be kept in the same file where previous information were recorded. Intern need n ot to feel hesitate to visit when
supervisor had asked him to visit the same companies for few new information. Intern had to deal very properly as he/she had already met with the key person.
Checking the Datasheet Information:
7 years datasheet information related to the two wh eelers was given to check whether the entry had been correctly entered or not. I was asked to find the different errors, missing entry and to correct it. Different brands name of the various two wheelers doing business companies were listed in the datasheet. I was asked b y the headmanager to enter in the missing sheet as per the available information. I had to correct the mistakes and errors in the 7 years datasheet file searching in the internet. I had to report to my head manager once this 7 years datasheet work was finished. As intern one should not feel bore to analyze and find mistake. Intern has to be just ready for every challenge and tasks which his supervisor and manager assigned him/her to perform. Intern need to be very alert and active while checking this type of long sheet of information. Each and every entry had to be very clearly viewed and correction need to be made as per the mistake had been found. Intern has to carefully analyse and consult with the head manager and hi supervisor if any problem arise.
Handling Machines:
While working in the organization employees nee d to have idea of handling the different machines available in the organization.Machines can be photocopy machine, printer, computer,Air cooler etc.Working in the business development generally need to handle the printer and photocopy machine.
Handling Printer:
A printer is a peripheral which makes a persistent human-readable representation of graphics or text on paper or similar physical media.Printer are generally used to print a large number and required number of copies of the various documents.Printer is necessary in the organization so
that various hard copies of the documents can be printed in the needed period and required amount.Intern need to be learn how to use the printer.Intern had to p rint the various documents as per advised by the supervisor.Handling printer let the intern to handle the responsibility without making any disturbance to the supervisor work. I was asked to handle the printer in order to print various hard copies of the various do cuments.I was asked to print the every hard copied of recorded documents in order to study and evaluate to find the various mistakes and highlight the important information.I had to know whether the printer is on or not and while printing it was to see whether the showing printer name to print is connected or not.
Handling Photocopy machine:
A photocopier (also known as a copier or copy machine) is a machine that makes paper copies of documents and other visual images quickly and cheaply. Photocopy machine is used to copy various documents copies as per the required amount and given time.This machine is used to get the large number of documents in order to conduct various research and market survey. Intern need to handle ths photocopy machine in this trading company.For different projects various reasearch and market survey have to be done.To conduct market survey and research large and alots of different questionnaires and different number of copies have to be get for which photocopy machine play a vital role.Photocopy machine handling helps intern to get the copies and perform the task of photocopying documents assigned by the supervisor.I was asked to copy various and lots of copies of the various documents so that market survey for the projects can be done.I came to know that a special code is required to unlock the photocpy machine in order to let the responsive and only organization staff can copy the documents.Even a proper amount of papers have to be kept in the photocopy machine so that copy can be don e in sequential manner.I came to learn that while handling the photocopy machine every stepshave to be followed very carefully and should be very aware that no any malfunction happen to the machine.
Field Visit for the two Wheelers:
As it was clear that in business development depa rtment different projects are run and different projects are carried on, so intern need to work in various projects carried on this department. Sometime another project is carried on by keeping other projects in incompletion mode. This is done in order of importance. First Important projects are carried on as per the head manager order. I was asked to visit the various compan ies that are doing the business of Two wheelers. The different companies that I was asked to visit was NGM, Golchha Organization etc. I even visited to the various bikes showrooms. This visit main aim was to get the more information as required and needed. Intern need to be ready and very positive in order to perform the various tasks for the different projects conducted in the department and organization. Intern had just be very much focus to his/her work what his/her supervisor said to him/her. As intern I was asked to prepare the various questionnaires in order to collect the needed information and no any information just get missed. I had to visit and meet the key person of these various companies to make the query in order to find the various information related to bikes available in the company. I had to do the market survey for collecting the various information related with the bikes available in Nepal. Market survey was done with the idea of my supervisor so that customers view and wants can be known. Market survey was carried by preparing the various questionnaire and even by google docs application. I had to visit to the various customers carrying the questionnaires hard copy in my bag and filled the form asking with the various customers. This process was playing a very great role in getting to know the customers changing view and want related with the bike. Market Survey was done in order to for the hero bikes so that hero bike present and future market can be analysed. This survey even can help in getting to have the various customers in hand by making the changes as customer want while purchasing the bikes. Various strengths and weakness was also find out b y comparing the various company’s bikes information as collected in the market visit. Comparison was made on the available basis of information. As an intern I was able to know what the importance of market survey and to find the strengths and weakness of different companies. I even get knowledge to use the google docs which play a
every vital role in getting the customer view and opinions. Intern should know that may be task of getting the consumer information is hard to get but very vital clue and information can be got in this process so let focus to work not be troublesome by the physical pain and mental stress in getting the customers view by carrying alots of forms for getting information. Data Entry:
Data entry is to enter the various hard copy data into soft copy. Data entry helps to get all the information entry properly and effectively. Data entry helps to ke ep records of different files information. Data entry should be done in such a way that it matches with the file information. I had to make the various data entry as per asked by my supervisor and manager. The collected and other crucial information was asked to make entry so that it will be helpful for my supervisor and manager to perform the task in very effective and continuous way. I came to know the importance of making data entry as it can be useful when any of work demands to make checks. Data entry should be very properly done so that when it is used for any reference doesn’t create any problem. Data entry helps to maintain records of different information. Intern need to be pa y attention while making data entry. He/She should check it time to time doing the data entry show that no any mistake and error commit. Intern need to make any type of data entry as per the given time.
Collecting and recording the information related to Solar:
The third project in which I was assigned was the solar project. I was assigned to collect the various prices and of different solar panels and other vital information. Solar panel prices are different with their brands and as per their watt. In order to collect the solar related information I was assigned to visit to the 5 to 6 companies that imports Chinese solar panels. Visiting to these solar companies and to get the key person for interacting and know the prices of solar panels information was not so easy. Maximumly key person are outside of the organization for installing the different solar into various loacal hilly areas. But having p atience for few days I was able to get the information of solar panel from 4 to 5 companies meeting the key person. I
came to know about the various solar panels and different solar other components. I even learn that maximumly Chinese panels were priced as per their watt.I even came to knew that solar companies demand is more in hilly areas than the developed and modern cities area. Even seening the present condition of Nepal in electricity condition there is potential growth in this business in Nepal. The collected information was kept in record. Intern need to know the importance of working in different projects. This help him to get various knowledge about different products. Working in different projects enable the intern to broad en his/her skill in knowing the potential market growth for different products. Intern need to bepatience and keep on following when he/she doesn’t get the key person for the longer period of time
c. Problem encountered during fulfilling work responsibilities
d. Data Collection for specific objective
The study is conducted by collecting the primary data , data were taken by using sample which is non-probability sampling based on convenience. There is need of collecting detailed information that describe the prospects, either opportunities or challenges
Analysis and review a. Analysis of data collected on any specific issue b. Critical analysis of the theoretical concepts rrelating to practical experience in the department c. Knowledge gain from the work assigned
The internship period at STPL was a wonderful experience that any intern would get due to the homely along with the professionalism. The most important thing that I got to learn was the
manner at office, way to perform various tasks in the disciplined organizational setting. Beside this I got to understand the nature of jobs in a Trading companies. Moreover, the opportunity to get introduced to the real working environment was very beneficial to broaden the knowledge base and have growth within own self as a person. The specific lessons learnt can be specified in the following points:
Learned about way of performing activities of trading company, understood the trading environment, work culture and behavior.
Understood the authority-responsibility relationship.
Realized importance of time management.
Developed communication and interpersonal skills.
Learnt significance of interpersonal relationship and network in developing career.
Built up confidence.
Realized the fact that customer satisfaction is the ultimate aim of an y service industry and the best policy of any trading company is to retain the old customers and attract new ones.
Understood the importance of team work.
On the overall working as intern in STPL ha provided me lots of knowledge on various grounds that will really be fruitful in my professional life ahead.
Conclusion and recommendation
a.Contribution of internship in knowlwdge gain
b. General comments and suggestion for the company
Sipradi trading pvt ltd is pioneer business organization leading th e trading business, undoubtfullly a leading trading corporation of the nation. STPL does not only fulfilling its sole purpose, from decades it is also serving nation. In this survey I find that, there is a need of up to date knowledge of, ongoing attack sources (rivals), their scenario and techniques and ability to show rapid reaction to newly discovered vulne rabilities for the expansion of market. Organization should also improve technology, commu nication controls, and dual controls facilities for the customers to enhance the business. Through this study various new findings are made. Still few customers they are not using exide batteries. Stpl do not have basic communication means tools that helps in getting customer feedback, existing customer care center is not sufficient and not functioning properly. But it is found that some other brands are in lack of market achievement, regular flow of information is not there, it is using communication for their own convenience and for the purpose of retaining exiting customers.
No significant correlation was found between dealers dealers and workshops, However, Use of Exide signification association was found with customers.
The market is still rising. Product is it is limited only to Kathmandu valley as well as some big cities; still approximately 10% of the users are not satisfied by Exide.
Likewise the services provided by STPL are limited. Being prudent will be no harm for the organization.
