Internet Service Providers in Bangladesh: Prospects & Problems
An internship report submitted for the satisfaction Of the requirements for the degree Of BACHELOR OF BUSINESS ADMINISTRATION
Prepared under the supervision of: Md. Shariful Haque Assistant Professor of Marketing IIUC, DC
Prepared By: Md. Aktar Rasul B043172 19 A1 Batch
Department of Business Administration International International Islamic University U niversity Chittagong, Dhaka Campus December 23, 2008
Acceptance
This internship report (Internet service provider in Bangladesh: Prospects & Problems) is prepared using the relevant documents related to the assigned topic written by Md. Aktar Rasul, Matric No. B043172, Batch 19 A1, student of BBA, major in Marketing has been acknowledged as it is acceptable.
Md. Shariful Haque Assistant Professor Department of Business Administration International Islamic University Chittagong Dhaka Campus
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Letter of Transmittal
December 23, 2008
Md. Shariful Haque Assistant Professor DBA, IIUC Dhaka Campus
Subject: Submission of the Internship Report
Dear Sir, I am glad to inform you that I have completed my internship report on (Internet service provider in Bangladesh: Prospects & Problems). Problems) . I have gathered extensive knowledge while I was doing this report. Though there was some limitation and difficulties but I tried my level best to eliminate those limitations with your help and your guideline. Since this is my first full form of co-relational study, I tried my level best to finish this study as professional manure. I highly appreciate the opportunity to prepare this report.
Yours sincerely, Md. Aktar Rasul Matric NO- B043172 Batch- 19 A1 (Marketing) Department of Business Administration International Islamic University Chittagong Dhaka Campus
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Ack A ckno nowl wle ed em emen entt
I would like to take this opportunity to express my sincere gratitude to those without their blessings and cooperation this report would not have been possible. First of all I am grateful to All Mighty Allah for finishing this report on time. I would like to thank my supervisor of the internship program, Md. Shariful Haque, Assistant Professor, DBA, IIUC, DC for his guidance, constant and spontaneous support, efficient supervision and constructive suggestions. Without his help this report could not have been a comprehensive one. Last but not least I also acknowledge my family and friends for their support and encouragement through out my internship period and also while preparing this report.
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EXECUTIVE SUMMARY In this report, I have discussed those following topics:
History of ISPs in Bangladesh Corporate Background of following ISPs: History of ISP in Bangladesh: Agni Systems Limited Information Service Network Limited Bangladesh online Ltd. BracNet Services smile.com.bd Proshika Computer System Link3 Technologies ISPs packages & offers Internet charge Rates of all ISPs ISPs mission & vision ISPs advantages & disadvantages ISPs Problems & Prospects Recommendation Conclusion References
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Table of Contents
Cover page Acceptance……………………………………………………………………………………………….1 Letter of Transmittal…………………………………… Transmittal……………………………………………………………… …………………………………………….2 ………………….2 Acknowledgement…………………………………………………………………………………….3 Executive Summary…………………………………………………………………………………..4 Origin of the report……………………… r eport……………………………………………… ……………………………………………… ……………………………………5 ……………5 Introduction …………………………………………………………………………………………….7 Origin of the report……………………… r eport……………………………………………… ……………………………………………… …………………………………..8 …………..8 Objective of the report………………………………………… report………………………………………………………………… ……………………………………8 ……………8 Methodology of the report………………………………………… report……………………………………………………………………… ………………………………8 …8 Limitation of the report……………………………………………………………… report……………………………………………………………………………..9 ……………..9 History of ISP in Bangladesh………………………………… Bangladesh………………………………………………………… ………………………………….10 ………….10 Findings & Analysis………………………………………………………………………………...11 Agni Systems Limited…………………………………………… Limited………………………………………………………………… ………………………………….12 …………….12 Information Service Network Limited……………………… Limited………………………………………………… …………………………………14 ………14 Bangladesh online Ltd………………………………………………………………………………17 BracNet Services………………………………………… Services…………………………………………………………………… …………………………………………..20 ………………..20 smile.com.bd…………………………………………………………………………………………..24 Proshika Computer System……………………………………… System…………………………………………………………… ……………………………….27 ………….27 Link3 Technologies………………… Technologies……………………………………………… …………………………………………………… ………………………………….29 ………….29 Access tell……………………………………………………………………………………………….31 Problems in ISPs……………………………………………………………………………………..33 Recommendation & Conclusion …………………………………………………..............34 Recommendation…………………………………………………………………………………….35 Conclusion………………………………………………………………………………………………36 References………………………………………………………………………………………………37
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PART ONE INTRODUCTION
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1.0 ORIGIN OF THE REPORT This report is based on an internship program. Department of Business Administration, IIUC (DC), arranges internship program in attachment with its students after the completion of theoretical courses (i.e., after final semester) of program of Bachelor of Business Administration (BBA). Each intern must carry out a specific project, which is assigned by the concerned organization and approved by the Internship and placement committee of School of business, IIUC. (DC) consequently a report based on the project is to be submitted to the committee. In this particular report, the author is an intern of the previously mentioned program and the concerned organization is Dhaka bank limited, one of the leading banks in Bangladesh. Hence I was getting job in Maestro group of companies ( smile.com.bd) smile.com.bd) September 02, 2008 to till now. In way of delegation, responsibility of carrying out the study has conferred upon the concerned intern.
1.2 OBJECTIVE OF THE REPORT The main objective of education is to acquire knowledge. To acquired knowledge ultimately we must do some practical application in addition to theoretical knowledge. Through this report, I tried my level best to present my practical knowledge as well as to fi nd out
To fulfill the requirement of the internship program under BBA program
To analyze the present situation of ISP i n Bangladesh.
To identify the prospects & problems in ISPs
1.4 METHODOLOGY OF THE STUDY Mainly I have collected data from two sources. These two sources are as following. Primary source Secondary o The primary sources of my information are as bel ow: Direct observation Questioning the concerned persons. The secondary sources of my information are as belowo
Desk report of the related department
Other manual information
Different reference books of the library
Some of my course elements as related rel ated to this report.
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1.6 LIMITATION OF THE REPORT:
The report does not consist all aspect of Dhaka bank limited rather concentration is given only the investment operation of Dhaka bank limited.
Lack of time:
The time period of this study is very short. I had only 8 weeks in my hand to complete this report, which was not enough. So I could not go in depth of the study. Sometimes the officials were busy and were busy and were not able to give me much time.
Lack Of Experience:
As I am newcomer, there is a lack of previous experience in this concern. And many practical matters have been written from my own observation that may vary from person to person.
Lack of Fund:
I have also some limitations of fund. That’s why I can’t make it more attractive & glorious
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PART TWO
FINDINGS FINDI NGS AND ANAL AN ALYSIS YSIS
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History of ISP in Bangladesh: Ba ngladesh: In the early nineties, Bangladesh had access to email via dialup to Bulletin Board Systems (BBS) of a few local providers. The combined Internet users of all the email-only service providers were not more then 500. Users were charged by the kilobyte, and mail was transferred from the BBS service providers to the rest of the world by International dialup using UUCP. In June 1996, the Government allowed VSAT's to be operated in the Private Sector, albeit to be provided solely by the Government owned Telephone Operator, BTTB. Only a handful of ISPs were connected within the first year. However, more liberal Government policies followed in the subsequent years which led to a rapid expansion of this industry, eventually resulting in over 180 registered ISP's by 2005. ISPs are currently regulated by the Bangladesh Telecommunication Regulatory Commission through the Bangladesh Telecommunications Act.
Aamra Networks Limited. Access Telecom (BD) Ltd. Aftab IT Ltd. Agni Systems Ltd Akij Online Ltd Bangladesh Online Ltd. BDCOM Online Ltd. Bijoy Online Ltd. Brac BDMail Ltd. Eastern Link BD (pvt) Ltd Global Access Ltd. Global Information Network Ltd. Grameen Cyber Net Ltd. IDS Bangladesh. Link3 Technologies Ltd. Maisha Technologies Ltd Mirae Company Limited Pradeshta Ltd. Proshika Computer Systems
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Agni Systems Limited Providing Internet access since 1995 Agni Systems Limited started ISP service in 1995. Initially only dial-up service was offered and later ADSL and wireless broadband was added. The company was converted to a public listed firm in 2003 and now trades on Dhaka and Chittagong stock exchanges under the symbol AGNISYSL
WIMAX grade 3.5 GHz licensed Solution
Currently in Gulshan, Banani, Baridhara
Unlimited, Prepaid, Postpaid
Agni.com hosting plans are ideal for most individuals and small b usinesses. Speeds & Services - Enterprise wireless broadband has symmetrical speeds (same upload as download), asymmetrical speeds (different upload and download) and is available in various speeds (from 64k to 14Mbps) to fit your budget/service needs. • • • • • • • • • •
64/64 kbps 64/128 kbps 128/128 kbps 128/256 kbps 256/256 kbps 256/512 kbps 512/512 kbps 512 kbps/1 Mbps 1/1 Mbps 1/4 Mbps
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Fiber to the Home Residential Fiber to the Home (FTTH) Fiber for Single User our most popular FTTH Service Download is 4 times faster than upload. From Tk. 1,500/mo/PC Shared to the Office Fiber for 1-4 users popular package for SOHO with repair time guarantees. From Tk. 4,500/mo Dedicated Fiber Connection Fiber with equal upload speed as download speed with SLAs, real IP address and firewall Dialup Connection Pre-Paid Cards 30 Day Unlimited Packages 12 Hours Unlimited (9am to 9pm) Taka 1,100 per month 30 Day Unlimited Taka 1,700 per month 6 Months Unlimited Taka 8,500 only Pay for 5 months and get 1 month free! 12 Months (yearly) Unlimited Taka 17,000 only Pay for 10 months and get 2 months free! Above prices are inclusive of 15 % VAT. Post Paid (No Use No Bill) Connection Fee Tk. 1,000 (Non refundable)
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Information Service Network Limited Bangladesh joined the Net on June 6, 1996 through Information Services Network (ISN) Limited with first ever 64 kbps VSAT transmitting and receiving data via a Hong Kong Gateway. Since then ISN has not looked back, but pressed ahead with the fastest and the most efficient as well as technologically sound super service for its valued clients who are growing in highest numerical proportion day by day. In the year 1997 and 1998, the company consolidated its operations in all areas especially in Internet and turned its system to achieve high professional standard. The year 1999 exhibited a significant advancement for its joint venture agreement with a foreign partner. In 2001, ISN invested fund to expand its services at Khulna by setting a branch ISP using own VSAT based satellite link, which has eventually provided a unique position for the company to render additional Internet Service coverage to the South Western population of the country. A new voice activated only phone based internet access service was introduced by the company in 2002. The company has so far been successful to put together a star team of IT Specialists, Engineers, Customer Support and Marketing team who are serving this pioneer company round the clock to grow as one of the largest and most versatile IT Company in the country. ISN has laid high capacity Fiber Optic cable at prime locations of Dhaka city. Our Gulshan POP office is connected to 24-Core state-of-the-art fiber technology. Uptime in Fiber optics is 99% and ensures the least loss of packet. If you require Fiber connectivity up to your premises then y ou will incur the following costs:
Features of Our Broadband: Eliminates the conventional use of Telephone thus frees you from constant dialing and busy signals associated with dial-up connections. Most reliable and high-speed Internet access. In Dedicated Subscription offer, you can decide your own access speed. Lowest possible communication error. No line-of-sight restrictions. No need to set up any Tower. No problem exists regarding registered /non-registered frequency. Supports any customized VPN/Firewall or other security policies. Fully digital transmission over fiber network. End-to-end Fiber optic connectivity. Greater effective throughput possible using your own compression algorithm. Mostly free from electrical, electromagnetic, thunder-hit etc. si gnal interference. Our subscription is free of any hidden cost. With each subscription ISN will provide you standard POP3 e-mail boxes. (Number depends on subscription) ISN will provide Static IP address to the subscriber.
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Corporate Broadband Under this package corporate clients are provided high speed Internet through committed bandwidth regulation. This package allows you to feel the power of the internet allowing setting up of Mail and/or other servers at your office.
Shared Broadband This package suits home or small offices offering 24 hour high speed Internet connections at per computer basis. Hard to beat connectivity price and low per month deals this package is available in 3 Km. radius from our POP.
Commercial Broadband this package suits small or large service providers with who require scalable bandwidth at competitive prices. A circuit at distances over 4 km can be set up at notice of one day.
Nationwide Internet ISN can connect your offices in Dhaka, Chittagong, Sylhet, Khulna and other cities, providing composite data, Internet and other IP based solutions. This Wide Area network all- owes you to transfer data, manage a central IP PABX system, video conferencing, central mail server and run various web based applications & services from a central location.
Data Connectivity This system suits companies or corporate houses with branches in different parts of the country. This service allows you to manage your offices from a central location or a far flung branch office. A high-speed internet connection at a central location will also allow you to manage the different diff erent offices even when you are out of the country. Pre-Paid Using pre paid cards it is possible to get connected to the Premiere ISP at least price. It is to be registered through the use of pre paid cards moreover it is available everywhere, Fast & Reliable as well.
Price (Tk.)
Minutes
Validity for month
Cost per minute (Tk.)
50
100
6
.50
100
200
6
.50
200
400
6
.50
300
600
6
.50
500
1000
6
.50
15
1000
2000
6
.50
1500
3000
6
.50
24 hours monthly unlimited card 1500 valid for one month Unlimited evening monthly card (from 8.00 pm to 12 am) 460 valid for one month Unlimited monthly night card (from 12.00 am to 8 am) 500 valid for one month Post Paid 24 Hours Uninterruptible Internet Service at a reasonable price. Service Type
Description (Features)
Samata
No Use no bill, 24 Hours Telephone Support Free
Bilash
No Use no bill, Technical Personnel Support Free
ISN can connect your offices in Dhaka, Chittagong, Sylhet, Khulna and other cities, providing composite data, Internet and other IP based solutions. This Wide Area network allows you to transfer data, manage a central IP PABX system, video conferencing, central mail server and run various web based applications & services from a central location. This system suits companies or corporate houses with branches in different parts of the country. This service allows you to ma nage your offices from a central location or a far flung branch office. A high-speed internet connection at a central location will also allow you to manage the different diff erent offices even when you are out of the country
Contact Details: Information Services Network Ltd. 52 New Eskaton Road TMC Building 4th floor Dhaka-1000 Bangladesh. PABX: +880 (2) 8322785-88 Fax: +880 (2) 9345460 Web: http://www.bangla.net Email:
[email protected]
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Bangladesh online Ltd.
Bangladesh Online Limited, Limited, a Beximco company, is the leading Internet Service Provider in the country. Since its launch from August 1998, BOL has been able to set an example of excellence with its subscribers with the help of updated technology and dedicated support service. Responding to the information needs of the country, Bangladesh Online Limited (BOL) was established with the sole aim of keeping the customers in the information super highway with the fastest access to the net. BOL has succeeded as the best Internet Service provider of the country, by using t he latest technology available. We are a public limited company and our shares have been traded in Stock Exchange since October 2001. Why BOL: Using BOL enables you to use Internet faster, smarter and cost effectively. Save time: • • •
BOL guarantees fast instant connection co nnection with single mouse click. Downloads are at the fastest possible speeds. Over a hundred resellers at convenient locations throughout the city, allow you to purchase recharge cards quickly.
Uninterrupted reliable services •
• •
Live redundant servers and VSAT links g uarantees our services to be always accessible, even during system maintenance. we provide free technical support 24 hours a day, everyday! Our friendly customer care department is trained to handle any solution that may arise.
Save money: • •
•
Shorter Download times mean lower Internet bills. We also provide unlimited services at only Tk 675/month (Price i nclusive of VAT) or 1.56 paisa per minute. Over a hundred resellers are available nearby, throughout the city at convenient locations.
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DEDICATED CORPORATE BROADBAND SERVICE BOL's Broadband solution features the only dual homed gateway to the Internet Superhighway delivered to organizations that feel the need for speed. Exclusive Reliability BOL is the only ISP to maintain connections to multiple upstream providers to provide redundancy and reliability for your connection to the Internet. Our Uplink provider connects directly to the US and Hong Kong backbone reducing latency for data traffic to the lowest level possible. We also feature a redundant server setup to provide our user 99.9% guaranteed uni nterrupted Internet Service. 24/7 Customer Service we provide free technical support 24 hours a day, everyday. Our friendly customer care department is trained to handle any situation that m ay arise. Our dedication to customer satisfaction is unmatched by our competitors. Wide Range of Coverage and Options BOL provide dedicated broadband Internet Services through ADSL, DSL, SDSL and Radio Link from six POP's (Point Of Presence) in Dhaka city. BOL Broadband: BOL's Broadband solution is the always-open gateway to a new world of Internetbased services delivered at a lightning speed to the business organizations. Broadband opens up a new multimedia world in which all kinds of info rmation -- text, graphics, audio and video -- can be delivered to a PC an d other devices. What you will get using BOL's Broadband Internet: • • • • • • • • •
• •
High speed reliable Internet service 'Round the clock' connection No phone line required Connect your entire office LAN Dedicated bandwidth link 32, 64, 128, 256 & 512 kbps Unlimited e-mail accounts and Internet access Easy download and upload facilities Free static IP addresses Live redundant servers and VSAT links guarantee our services to be always accessible, even during system maintenance We provide free technical support 24 hours a day, everyday Our friendly customer care department is trained to handle any situation that may arise
Bangladesh Online Limited provides high speed dialup services that are availa ble both in Pre-paid & Post Paid Services. The Charges of the services are as follows:
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Prepaid
Item
Price
Minutes (Old)
Minutes (New) Effective from 1st Jun'08
Recharge100 Card
Tk.
100
285 Minutes
Recharge250 Card
Tk.
250
714 Minutes
Recharge500 Card
Tk.
500
1428 Minutes
Price inclusive of VAT
Post Paid
Item
New Rate
Old Rate
Effective from 1st Jun'08
Asheem
Tk. 750 / Month Free 800 Minutes Additional usage Tk. 0.90 per minute
Anirbaan
Tk. 1.30 per minute Price not inclusive of VAT
Address: Plot - 19, Road - 35, Gulshan Dhaka 1212, Bangladesh
Support Numbers: 24 x 7 Hour Telephone Number : 881 5152 ( 5 Lines Hunting) 01711-617008 Fax Number : 880-2-881 5747 E-mail:
[email protected]
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BracNet Services
Broadband
Data Connectivity
Dial-up
• Get guaranteed fixed bandwidth
WAN / Intranet / VPN
• Scalable speed offerings from 64-155Mbps
• Optimize bandwidth use among your branch offices
• Cisco powered backbone supports multiple Internet users with proper QOS
• Get cost-effective, guaranteed bandwidth for your branches
• A one-stop shop offering various digital services like Online Browsing, Basic Computer Training, Photocopying, Scanning...
• Build secured environment through PVC
• Incredible packages! FREE Trial!
WiMAX Technology
bracNet is a member of the WiMAX Wi MAX (Worldwide Interoperability for Microwave Access) forum and uses state-of-the-art WiMAX- technology which offers: • Superior non-line-of-sight (NLOS) performance • Built-in-quality of service (QOS) • Interference free licensed frequency
Broadband Dedicated Internet Access bracNet provides enterprise organizations with a high-speed dedicated Internet access via a C isco Powered backbone engineered for mission critical data delivery. From fiber optic to xDSL and WiMAX grade wireless broadband, bracNet has the perfect connectivity solution for your business. bracNet Managed Dedicated Internet Access is a dedicated connection to the Internet that offers you the advantage of an "always-on" connection in your office. With our Dedicated Internet Access service, you get high-speed always-on Internet connectivity backed by rock-solid redundant networks.
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Our Network bracNet is building its network by deploying WiMAX, state-of-the-art wireless broadband technology. Our last-mile (access) network is based on WiMAX; however the backbone is based on a fiber-optic network. Our network is connected with the submarine cable (SEA-ME-WE4) and VSAT for 24/7 redundancy. By using our licensed 3.5 GHz radio frequency, we insure interference free and uninterrupted service through our access networks. We currently have robust coverage in Dhaka city within January 2007, we will be in Chittagong and Sylhet and by 2008 cover the entire Bangladesh. The company's customers include enterprises, financial institutions, real estate companies, law firms, medical facilities, software developers, Web-based businesses, ISPs and ASPs, universities, schools, and government/non-government agencies.
Benefits WiMAX Powered Network - WiMAX Powered network infrastructure that optimizes performance and reliability
Scalability - scalable speed offerings from 64Kbps to 155Mbps to fit your business needs
Flexibility - perfect for hosting web sites and LAN connectivity
Outstanding performance - Cisco powered backbone supports multiple Internet users with proper QOS COST COMPARISON
VPN
Internet Access
Economical
Expensive
Yes
No
Good
Poor
Fixed Line Installation Process
Fast, dedicated staff for provisioning
Slow
Single Point of Contact
Yes
No
Bandwidth Guarantee
Yes
No
Dedicated Bandwidth between Sites
Yes
No
Burs table Bandwidth for
Yes
N/A
Price One Stop Shop Billing Local Support
FEATURES COMPARISON
Scalability
High, only one physical connection is needed for every additional site
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High, only one physical connection is needed for every additional site
Security (without encryption firewalls)
High, inter-branch traffic are completely hidden from 3rd parties including outsiders and other bracNet customers
Voice Traffic Prioritization
Internet Access
Yes
No
Yes
Yes
Yes, traffic can be easily re-routed
Yes, traffic can be re-routed but not easily
Plenty of Choices including bracNet’s Dialup, xDSL and multi-homing
Limited, usually ISP routes different address blocks to different circuits
Network Redundancy
Circuit backup Solution
Extremely low
Benefits Quality of Service (QOS) - allocates different bandwidth for different applications according to individual branch offi ces
Cost Effectiveness - links your branch offices together without building additional point-to-point leased lines
Guaranteed Bandwidth - assures performance and reliability by supplying Committed Information Rate (CIR), based on your needs to support mission critical applications.
Secure Environment - builds Permanent Virtual Circuits (PVC) between branches to protect the entire environment against outside intrusion
World Class Support - provides 24 hours a day, 7 days a week monitoring and unsurpassed technical support
IP PBX Simplified Phone Line Distribution With IP PBX, a single set of solution is all a company needs for all your voice and data services. If your company has or is preparing to move in the coming 2 or 3 years, IP I P PBX allows you to relocate without much effort. It onl y requires T & T lines at one single location but if you have two lines at two locations, we can i ntegrate them seamlessly too.
Simplified Management Web interface allows users to modify settings and maintain the system easily. No technical knowledge is required. Even an administrative staff can handle it.
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Features Comparison for IPPBX Vs Traditional PBX Features
IPPBX
Traditional PBX
Useful and User Friendly Application (e.g. UM, IM, Presence, etc)
Support
Not Support
Basic Features like Call forward, Call hold, Call Transfer, Conference call, and etc.
Support
Support
Encrypted / Secure Voice
Support
Not Support
Data Voice Convergence
Ease
Complicated, Hardware may be needed
Support
Not Support
Relatively High
Relatively Low
High
Low
Hardware Cost (Chassis, Components & Hand Sets)
Relatively High
Relatively Low
Installation Cost
Relatively Low
Relatively High
Operational Cost
Low
High
Maintenance Cost
Low
High
Relatively Low
Relatively High
Mobility Scalability & Upgradeability Manageability
Total Cost of Ownership
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smile.com.bd Company Background: Maestro (Pvt.) Ltd. - Software Development Company since 2000.
Eastern Link BD (Pvt.) Ltd. - ISP since 2001.
Euphoria Solution Ltd. - Export/Import & Country wide distribution, BPO since 2004.
Sky net Technologies Ltd. - OSS (Operation, System and Support), S upport), Group holding.
Our internet services offers: Fiber Optic connection in anywhere of D haka City. Faster File and Application Access between Branch Off ices using Real IP. Radio Link Connection for remote f actories around Dhaka City. Monitoring remote Factories using IP-Cam. Domain name registration and web hosting. Local and international Tender update. Virus and spam free e-mail. 24/7 Customer Support.
Price: Home Internet Packages Package
Bandwidth (Maximum 24 Hrs (Tk.) Limit)
Day1 (Tk.)
Night2 (Tk.)
Bronze
256 Kbps
500
348
348
Silver
512 Kbps
900
609
609
1 Mbps
1,600
957
957
3,000
1,739
1,739
6,000
3,478
3,478
Gold Diamond Platinum
2 Mbps 4 Mbps
* VAT applicable for All Prices 8 AM to 11 PM 2 6 PM to 9 AM 1
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Corporate Packages Price for 24 Hours Packages dedicated Bandwidth Internet (Taka) Bandwidth Only With 10% (Duplex) Submarine VSAT Bandwidth Backup 2 mbps 58,000 72,000 1 mbps 32,000 40,000 512 kbps 18,000 22,000 256 kbps 10,000 12,000
Price for 12 hours dedicated & 12 12 hours shared(Taka) Client can choose any 12 hours dedicated, dedicated, rest 12 hours shared Only Submarine Bandwidth
With 10% VSAT Backup
32,000 18,000 10,000 7,000
42,000 25,000 14,000 9,000
DDCSP/Connectivity Service Charge
Packages 3 mbps Internal Route 10 mbps Layer-2/Layer-3
Price per connection (Taka) 1,000 2,500
Connectivity Type (Taka) CAT-5 Fiber
Installation Charge/Location (Taka) 5,000 20,000
Smile Email Service With smile service you can send email •
•
With your smile email account (i.e.
[email protected]) a) From Smile Web mail: mail.smile.com.bd b) With Mail client like Outlook/Eudora. Outlook Config How-to for Smile Email With your own/company's email account (i. e.
[email protected]) a) From Web mail of your own/company domain b) With Mail client like Outlook/Eudora. Outlook Config How-to for Other Domain Your email address:
[email protected] address:
[email protected] Incoming/Outgoing Password: Password: your_smile_password your_smile_password POP/Incoming Mail Server: mail.smile.com.bd Outgoing/Sending Mail Server: mail.smile.com.bd Outgoing/Sending User Name:
[email protected] Name:
[email protected]
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Corporate Office BSRS Bhaban (9th Floor) 12 Kawranbazar, Dhaka-1215, Bangladesh Tel: 9129078, 8126968 Fax: 8860077
Head Office E-4 Monico Mina Tower, 48/3, West Agargaon Sher-E-Bangla Nagar Dhaka -1213, Bangladesh. Tel: 9118534, 8115498 8118708 Fax: 88-02-9121686
Sales Query Tel: 9118534, 8115498 8118708, ext: 202
Mobile: 0173-0033330 0173-0033331 0173-0033332 0171-3336537 0171-3336533
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Proshika Computer System Offers Internet service under the bra nd name of Proshikanet. Proshikanet has been rendering quality Internet service since 1997. We are the first to introduce prepaid card service for convenient Internet use. To meet the high-speed requirements of corporate users we offer Broadband services like Radio Link and DSL connectivity. In addition, 24 hour unlimited dialup connection is provided for personal and corporate use. PCS also provide interactive customize software and web solutions. If reliability is what you need, Proshikanet is certainly the right choice.
Proshika net Products and Services
Proshika Computer Systems [PCS] offers Internet service under the brand name of Proshikanet. The Internet Department is divided into two sections - Corporate and Retail. Corporate section deals with the requirements of business and commercial fi rms whereas Retail section deals with individual clients. The products and services can be categorized by the following two pa rts:
Proshikanet Corporate Products Proshikanet Retail Products
Rate chart: Dhaka & Chittagong Card Type Registration Card Type (Refill cards) 8 am-1 am Copper 0.50 (Tk.100) Silver 0.50 (Tk.300) Gold 0.50 (Tk.500) Platinum 0.50 (Tk.1000)
Price Tk. 90 Usage rate 1 am-8 am minimum
Credit Limit Up to 150 min free Credit limit maximum
validity
0.25
200 min
400 min
6 months
0.25
600 min
1200 min
6 months
0.25
1000 min
2000 min
6 months
0.25
2000 min
4000 min
6 months
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Postpaid Service: Service : Proshikanet postpaid service comes with two time slots. This service is on 'No Use, No Pay' basis. There is no monthly fixed payment Service Type Registration No Use No Pay
-
Deposit Tk.1000 (refundable)
Rate/ Minute Tk. 1.50 (8 AM - 6 PM) Tk. 1.00 (6 PM - 8 AM)
Exclusive Features : 1. No Registration charge
4. Accessible from multiple PC
2. Slot-wise billing system
5. Customizing usage schedule
3. PC based authentication
6. Easy bill payment staying at home
Shadhinota: Use internet by your own freedom Service type
Monthly payment
Sing-up fee
Tk. 250
No sign-up fee
Shadhinota 70 hours(without any slot)
Contact: Proshika Bhaban [2nd floor] i/1-Ga, Sec-2, Mirpur Dhaka-1216, Bangladesh Tel: 8012717 Fax: 880-2-9008421 http://www.proshikanet.com/index.asp http://www.bangladeshonline.com/
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Link3 Technologies Corporate Background Link3 Technologies Ltd. is a full service IT Solution Provider that has been operating in Bangladesh market for more than five years with a very high level of success, achieved through an uncompromised service quality and customer satisfaction. Link3's highly trained professionals can ensure a standard of service that remains unmatched by any other player in the market. Only Link3 can offer i ts clients the required level of stability, security, reliability and network coverage. It has a wide range of sol utions that meet customers' every need for connectivity, enterprise automation and presence on the World Wide Web. More details about our products and services are available. Link3 has extensive coverage in Dhaka, Chittagong and Sylhet through its many Base Stations. It currently owns and operates eight Base Stations in D haka, three in Chittagong and one in Sylhet. It also has presense in Khulna and Barisal. The hi ghly reliable network is connected through redundant paths with multiple points over to maximize uptime. Many of the nation's most presitigeous Banks and ATM networks rely on Link3's infrastructure to complete their transactions. More details about our coverage are available. Link3 has intercity connectivity between Dhaka-Chittagong and Dhaka-Sylhet using Digital Microwave Backbone from CityCell, and is committed to bring i nnovative solutions to its customers while ensuring the highest Quality of Service (QoS). Link3 Technologies Ltd. is a subsidiary of the Shun Shing Group. SHUN SHING GROUP is well recognized as a leader in import and export of commodities like Cement, Clinker, Gypsum, Limestone, Rock Phosphate, Coal, Blast Furnace Slag, Fly Ash, Chemical Fertilizers, F ertilizers, Industrial Chemicals, Petrochemicals, Iron Ore, Sulphur and Paper i n Asia and Europe region. The Group has a yearly turnover of around HK$ 4 Billion and employs more than 600 pe ople. The Group is focused on its core business of Cement & Clinker trading while simultaneously diversifying investments in the Cement Industry, Cement Sacks Manufacturing, Phosphate Fertilizer Manufacturing, Construction, Turn Key Industrial Projects, Real Estate Development, Information Technology Services and Shipping. Visit www.shunshinggroup.com for more details.
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Fiber Optic Connectivity Link3 Technologies Ltd. currently boasts its own Fiber Optic network in Dhaka Metropolitan City. All the major Base Stations in Dhaka are connected over Fiber Optic Link via multiple routes to ensure redundancy. From Motijheel to Uttara, the entire city is covered using Link3’s own Fiber Optic Backbone. Link3 has deployed a Passive Optical Network (PON) using cutting-edge technology from w orld leaders in Fiber Optic Solutions. Through this exciting new technology, Fiber Optic connectivity will be available right to the premise of the customer’s home or off ice. The following solutions are currently available to Link3 customers: High speed internet over fiber optic Link Intranet connectivity among different customer locations Dark Fiber leasing for very flexible and hi gh-bandwidth deployments
Wireless Broadband Wireless Broadband Access uses proven technology to deliver high-speed, dedicated broadband connectivity directly to your business or home office over a radio link. It can also be used to provide a branch office or teleworker with a secure, private connection to a corporate network. Internet & Intranet connectivity over radio link has many advantages apart from being one of the most reliable means of data communication. Connectivity over radio link provides a level of stability that is almost unsurpassed. Radio link connectivity is versatile enough to facilitate any sort of data connectivity. This makes it possible to provide both internet and intranet connectivity using the same set of equipment. Link3 Technologies Ltd. has obtained 3.5 GHz Frequency License from the Bangladesh Telecommunication Regulatory Commission (BTRC), which makes it possible to offer interference-free radio connectivity within Link3’s co verage. Link3 can offer its clients both High-speed Internet and Intranet (data only) connectivity across multiple locations. In addition to enjoying direct connection to the information super-highway, Link3’s customers can use its highly versatile radio infrastructure to establis h connectivity between their branch offices and the Corporate Head Office. More details about Link3 Wireless Coverage and Nationwide Connectivity can be found in the Our Coverage section.
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Access tell ABOUT COMPANY AccessTEL is a tier-1 Broadband Service Provider and with an experienced team of industry experts, AccessTEL aims to lead the Broadband service provision of Internet Access, Corporate Private Networks (Intranet) and Corporate Broadcast services. The AccessTEL management has years of experience on IT sector in Bangladesh and abroad. AccessTEL is an equal opportunity employer with a staff consisting of over 70 personnel with diverse skill sets and professional expertise. AccessTEL is presently in the process of building a nationwide Broadband Network in Bangladesh. The network is being built to address both the corporate and residential Broadband needs. AccessTEL works closely with international leading Broadband Network Access suppliers and with leading Satellite Service providers with operations in multiple countries in the region for delivering customized and unique solutions. The Broadband Access for Internet and Private Networking (Intranet) solution services provided by AccessTEL using state-of-the-art systems allow very economical deployment of quality high speed Internet/Intranet access using a combination of satellite, wireless (3.5GHz Licensed Band) & Fiber Optic technologies. AccessTEL offers a suite of services to meet the varied Internet & Private Networking (Intranet) needs of clients with IP based sol utions minimizing client's upfront and recurring network costs.
BROADBAND SERVICES Always on Broadband connectivity with 99.9% uptime f or Shared & Dedicated connections. The AccessTEL Broadband Services may be used for a variety of applications by the client. Some of the common applications are described below: • Corporate High-Speed Internet • Office-to-Office Private Network(Intranet/WAN) • Office-to-Office Voice Applications • Connecting Remote ATM / POS • Mobile Internet
• Fiber Optic Connectivity • NLOS Wireless Connectivity
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Connection Mode AccessTEL uses a variety of technologies to connect the client site to the AccessTEL Broadband Network. The selection of the technology is based on client requirement and logistical scenarios. The different technologies used by AccessTEL are li sted below: Bandwidth (Dedicated) Rates (per Month) Usage Time 128 kbps
Tk 12,000 + VAT
24 Hours
160 kbps
Tk 14,000 + VAT
24 Hours
192 kbps
Tk 16,500 + VAT
24 Hours
256 kbps
Tk 18,500 + VAT
24 Hours
320 kbps 384 kbps 512 kbps 768 kbps 1024 kbps 2048 kbps
Tk 22,000 + VAT
24 Hours
Tk 25,500 + VAT
24 Hours
Tk 32,500 + VAT
24 Hours
Tk 49,000 + VAT
24 Hours
Tk 63,500 + VAT
24 Hours
Tk 11,5000 + VAT
24 Hours
Bandwidth (Dedicated)
Rates (per Month)
Usage Time
128 kbps
Tk 9,000 + VAT
24 Hours
160 kbps
Tk 10,500 + VAT
24 Hours
192 kbps
Tk 12,500 + VAT
24 Hours
256 kbps
Tk 14,000 + VAT
24 Hours
320 kbps 384 kbps 512 kbps 768 kbps 1024 kbps 2048 kbps
Tk 16,500 + VAT
24 Hours
Tk 19,000 + VAT
24 Hours
Tk 24,500 + VAT
24 Hours
Tk 37,000 + VAT
24 Hours
Tk 47,500 + VAT
24 Hours
Tk 92,000 + VAT
24 Hours
Connectivity Charge: Tk 30,000 A broadband connection depends on availability and is provided at the sol e discretion of Access Telecom (BD) Ltd. Please call us at 9335607-10 or email us at
[email protected] for any information or clarification.
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I have found the following problems in ISPs:
1. 2. 3. 4. 5. 6. 7. 8.
Most of the ISPs in Bangladesh charge a lot of money for each and every connection. Some ISPs getting involved with VOIP Business which is banned in Bangladesh. Most of the ISPs provide low internet speed. In Bangladesh most of the ISPs are using the dial up connection, which is back dated. ISP doesn’t have any concrete business and marketing policy to do business in the proper manner. Most of the ISPs do not maintain the code of conduct & rules of the government. Some ISPs do not maintain the close relationship with the clients. Most ISPs don’t have the proper support & strong network.
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PART THREE RECOMMENDATION & CONCLUSION
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RECOMMENDATION
I have some recommendation: recommendation: 1. Govt. should maintain a low cost for using internet so that the rural and mass people can use internet. 2. Govt. should control or take necessary steps against the illegal VOIP business strictly. 3. The ISP Providers should provide high speed internet service and maintain a very good relationship with the clients 4. With the modern world we should use the submarine bandwidth and WIMAX technology for internet service. 5. Government should develop the proper infrastructure to facilitate the internet service all over the country 6. Ministry of Science and Technology must have the up-to-date policy for the regulation of ISPs 7. Allocation of fund or arrangement of credit facility from both public and private financial institution, to set up more ISPs in Bangladesh, must be ensured from the part of the government.
CONCLUSION After analyzing the report we may come to a conclusion that, In Bangladesh most of the ISPs facing some problem, which is a great obstacle for ISP service, like- proper rules & regulations, lack of fund, proper guideline. So government should look after all those obstacles & take necessary actions in favor of ISPs. We may also comes to a conclusion that, All ISPs should abide by the rules, which is made by Govt. All ISPs should take a far distance from illegal VOIP Business. And also we may say that, ISPs should make a close relationship with the clients and always looks after their problems. Government can also take necessary steps for proper growing new ISPs.
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References Website References: www.google.com www.yahoo.com/search www.smile.com.bd www.bol-online.com www.pradeshta.net www.link3technologies.com www.bangla.net www.proshikanet.com www.bangladeshonline.com www.banglaedshinfo.com www.mirae.com.bd
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