Universidad Autónoma
Gabriel René Moreno Facultad: CS. Exactas y Tecnología - Ingeniería Informática
Taller de Grado I Gestión 1 - 2011 Aplicación Web para Gestionar Envíos de Campañas Publicitarias mediante mediante un enfoque de Social Media CRM.
Docente
:
Ing. Rolando Martínez Canedo
Grupo
:
SA
Alumnos
:
Luis Alberto Baigorria Rodas Ciro Marcelo García Osinaga
200639080 200420232
SANTA CRUZ – BOLIVIA
29/07/2011
1
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INDICE DE CONTENIDO CAPITULO I .............................................................................................................................................. 7 1.
PERFIL DE PROYECTO ..................... ................................. ....................... ...................... ...................... ...................... ...................... ...................... ...................... ...................... ............. 8 1.1. 1.2. 1.3. 1.4. 1.5. 1.6.
1.6.1. 1.6.2. 1.7. 1.8.
INTRODUCCION ........................... ......................................... ............................ ............................ ............................ ............................ ............................ ............................ ................ .. 8 ANTECEDENTES ........................... ......................................... ............................ ............................ ............................ ............................ ............................ ............................ ................ .. 9 DESCRIPCIÓN DEL PROBLEMA ............................ .......................................... ............................ ............................. ............................. ............................ .................. .... 11 SITUACION PROBLEMÁTICA ........................... ......................................... ............................ ............................ ............................ ............................. ....................... ........ 11 SITUACION DESEADA .......................... ........................................ ............................ ............................ ............................ ............................ ............................ ..................... ....... 11 OBJETIVOS ............................ .......................................... ............................ ............................ ............................ ............................ ............................ ............................ ..................... ....... 12 ......................................... ............................ ............................. ............................. ............................ ......................... ........... 12 OBJETIVO GENERAL ........................... .......................................... ............................ ............................ ............................ ............................ ................ .. 12 OBJETIVOS ESPECIFICOS ............................
METODOLOGIA............................ .......................................... ............................ ............................ ............................ ............................ ............................ ............................ .............. 13 ALCANCE............................ ........................................... ............................. ............................ ............................ ............................ ............................ ............................ ....................... ......... 13
CAPITULO II .......................................................................................................................................... 17 TECNOLOGIA USADA EN EL DESARROLLO DE LA APLICACION ............................................ 17 2.
FUNDAMENTO TEÓRICO ...................... ................................. ...................... ...................... ...................... ...................... ...................... ...................... ...................... ................ ..... 18 2.1. 2.2. 2.3. 2.4. 2.5. 2.6. 2.7.
3.
WEB 2.0 ........................... ......................................... ............................ ............................ ............................ ............................. ............................. ............................ ......................... ........... 18 SOCIAL MEDIA .......................... ......................................... ............................. ............................ ............................ ............................ ............................ ............................ ................ .. 20 MARKETING RELACIONAL .......................... ........................................ ............................ ............................ ............................ ............................ ............................ .............. 20 GESTIÓN DE RELACIONES CON LOS CLIENTES (CRM). ............................ ........................................... ............................. ......................... ........... 23 CORREO ELECTRÓNICO ............................ .......................................... ............................ ............................ ............................ ............................ ............................ ................ .. 26 E-MAIL MARKETING............................ .......................................... ............................ ............................ ............................ ............................ ............................ ..................... ....... 26 OAUTH – OAUTH – OPEN AUTHORIZATION ............................ .......................................... ............................ ............................ ............................ ............................ .............. 27
HERRAMIENTAS Y TECNOLOGÍAS............................... .......................................... ...................... ...................... ...................... ...................... ....................... ................ .... 28 3.1. 3.2.
3.2.1. 3.3. 3.4.
PROCESO UNIFICADO DE DESARROLLO DE SOFTWARE ............................ .......................................... ............................ ....................... ......... 28 CLIENTE – CLIENTE – SERVIDOR. PROTOCOLOS Y NAVEGADORES........................... ......................................... ............................ ......................... ........... 29
.......................................... ............................ ..................... ....... 30 ESTRUCTURA, PRESENTACIÓN Y CONTENIDO. ............................
HERRAMIENTAS HARDWARE ............................ .......................................... ............................ ............................ ............................ ............................. ..................... ...... 37 HERRAMIENTAS DE SOFTWARE .......................... ........................................ ............................ ............................. ............................. ............................ .................. .... 37
CAPITULO III ......................................................................................................................................... 38 MODELO DE DESARROLLO ............................................................................................................... 38 4.
FLUJO DE TRABAJO: REQUERMIENTOS ............................................................................... 39 4.1. 4.2.
4.2.1. 4.2.2. 4.2.3. 4.2.4. 4.2.5.
MODELO DE DOMINIO.......................... ........................................ ............................ ............................. ............................. ............................ ............................ .................. .... 39 LISTAS DE ACTORES Y CASOS DE USO............................ .......................................... ............................ ............................ ............................ ....................... ......... 40 ......................................... ............................ ................ .. 40 IDENTIFICAR TODOS LOS ACTORES DEL SISTEMA ........................... ESTABLECER UN ESCENARIO DE ACTORES ........................... ......................................... ............................ ............................ .............. 40 DESCRIBIR CADA ACTOR CON SUS RESPECTIVOS ROLES ........................... ......................................... .................. .... 41 .......................................... ............................ ............................ .............. 42 IDENTIFICAR CASOS DE USO Y PRIORIZAR ............................ 43 DETALLE DE CASOS DE USO
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5.1.2. 5.2.
5.2.1.
6.
......................................... .................. .... 82 IDENTIFICACION DE CASOS DE USO EN CADA PAQUETE ...........................
ANALIZAR CASOS DE USO .......................... ........................................ ............................ ............................ ............................ ............................ ............................ .............. 86
DIAGRAMAS DE COMUNICACION ............................ .......................................... ............................ ............................ ............................ ................ .. 86
FLUJO DE TRABAJO: DISEÑO ................................................................................................... 99 6.1.
6.1.1. 6.1.2. 6.1.3. 6.1.4. 6.2.
6.2.1. 6.2.2. 6.2.3. 6.3. 6.4. 6.4.1. 6.4.2. 6.5.
7.
DISEÑO DE ARQUITECTURA ............................ .......................................... ............................ ............................ ............................ ............................. ....................... ........ 99 ......................................... ............................ ............................ ....................... ......... 99 VISTAS DE PAQUETES CON USUARIOS ........................... .......................................... ............................ ............................ ............................ .............. 100 VISTAS Y ANALISIS DE PAQUETES ............................ .......................................... ............................ ............................ ............................ .......................... ............ 101 MODELO DE DESPLIEGUE ............................ ........................................... ............................. ............................ ............................ ....................... ......... 102 ORGANIZACIÓN POR CAPAS............................
DISEÑAR CASOS DE USO ............................ .......................................... ............................ ............................ ............................ ............................ .......................... ............ 103 .......................................... ............................. ............................ ............................ ....................... ......... 103 DIAGRAMAS DE SECUENCIA ........................... .......................................... ............................ ............................ ............................ .............. 122 DIAGRAMAS PARCIAL DE CLASES ............................ ......................................... ............................ ............................ ............................ ..................... ....... 140 DIAGRAMAS DE NAVEGACION ...........................
DISEÑO DE LA INTERFAZ HUMANA ............................ ........................................... ............................. ............................ ............................ ....................... ......... 145 DIAGRAMA DE CLASES .......................... ........................................ ............................ ............................. ............................. ............................ ............................ ................ .. 151 DISEÑO LÓGICO DE LA BASE DE DATOS ............................ ........................................... ............................. ............................ ............................ ................ .. 152 DISEÑO FÍSICO DE LA BASE DE DATOS........................... DATOS......................................... ............................ ............................ ............................ ..................... ....... 158 DISEÑO DE NAVEGACIÓN .......................... ........................................ ............................ ............................ ............................ ............................ .......................... ............ 163
FLUJO DE TRABAJO: IMPLEMENTACION ........................................................................... 165 7.1.
7.1.1. 7.1.2. 7.2.
7.2.1.
8.
HERRAMIENTAS Y PLATAFORMA DE DESARROLLO............................ .......................................... ............................ ............................ .............. 165 .......................................... ............................. ............................ ............................ ................ .. 165 LENGUAJE DE PROGRAMACION ........................... ........................................ ............................ ............................ ............................ ............................ ............................ ................... ..... 165 BASE DE DATOS ..........................
ARQUITECTURA DE LA IMPLEMENTACION ............................ .......................................... ............................ ............................ .......................... ............ 165
MODELO DE IMPLEMENTACION ........................... .......................................... ............................. ............................ ............................ ................ .. 165
FLUJO DE TRABAJO: PRUEBA ................................................................................................ 167 8.1. 8.2.
8.2.1.
PLAN DE PRUEBA ........................... ......................................... ............................ ............................. ............................. ............................ ............................ ....................... ......... 167 MODELO DE PRUEBA .......................... ........................................ ............................ ............................ ............................ ............................ ............................ ................... ..... 167 .......................................... ............................ ............................ ............................ ..................... ....... 168 METODO DE LA CAJA NEGRA ............................
9.
CONCLUSIONES ......................................................................................................................... 172
10.
RECOMENDACIONES ............................................................................................................... 173
11.
BIBLIOGRAFIA ........................................................................................................................... 174
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INDICE DE FIGURAS ILUSTRACIÓN 1: GRAFICO MARKETING RELACIONAL .......................... ........................................ ............................ ............................. ............................. ............................ .................. .... 22 ILUSTRACIÓN 2: DEFINICIÓN GRÁFICA DE LA VISIÓN DE UN CRM ............................ .......................................... ............................ ............................ ............................ .............. 25 ILUSTRACIÓN 3: ARQUITECTURA CLIENTE-SERVIDOR ............................ .......................................... ............................ ............................ ............................ ............................ ................ .. 29 ILUSTRACIÓN 4: EJEMPLO DE PAGINA HTML.......................... ........................................ ............................ ............................ ............................ ............................ ............................ .............. 31 ILUSTRACIÓN 5: ARQUITECTURA CLIENTE - SERVIDOR ........................... ......................................... ............................ ............................ ............................ ............................ ................ .. 35 ILUSTRACIÓN 6: UTILIZACIÓN DE UNA RESPUESTA AJAX EN UNA APLICACIÓN WEB ............................ .......................................... ............................ .................. .... 36 ILUSTRACIÓN 7: MODELO DE DOMINIO .......................... ........................................ ............................ ............................ ............................ ............................ ............................ ..................... ....... 39 ILUSTRACIÓN 8: ESCENARIO DE ACTORES .......................... ........................................ ............................ ............................. ............................. ............................ ............................ .................. .... 40 ILUSTRACIÓN 9: GENERALIZACIÓN DE USUARIO ............................ .......................................... ............................ ............................ ............................ ............................. ....................... ........ 41 ILUSTRACIÓN 10: CASO DE USO GESTIONAR USUARIO............................ .......................................... ............................ ............................ ............................ ............................ .............. 43 ILUSTRACIÓN 11: CASO DE USO GESTIONAR PERFILES ............................ .......................................... ............................ ............................ ............................ ............................ .............. 45 ILUSTRACIÓN 12: CASO DE USO GESTIONAR PRIVILEGIOS.......................... ......................................... ............................. ............................ ............................ ......................... ........... 47 ILUSTRACIÓN 13: CASO DE USO VER HISTORIAL DE ACCESO ........................... ......................................... ............................ ............................ ............................ ..................... ....... 49 ILUSTRACIÓN 14: CASO DE USO GESTIONAR ACCESO AL SISTEMA ........................... ......................................... ............................ ............................ ............................ .............. 50 ILUSTRACIÓN 15: CASO DE USO GESTIONAR PRE-CONTACTO............................ ........................................... ............................. ............................ ............................ .................. .... 52 ILUSTRACIÓN 16: CASO DE USO GESTIONAR CONTACTO ........................... .......................................... ............................. ............................ ............................ ......................... ........... 54 ILUSTRACIÓN 17: CASO DE USO GESTIONAR EMPRESAS............................ ........................................... ............................. ............................ ............................ ......................... ........... 56 ILUSTRACIÓN 18: CASO DE USO GESTIONAR LISTA DE CONTACTOS ........................... .......................................... ............................. ............................ ......................... ........... 58 ILUSTRACIÓN 19: CASO DE USO GESTIONAR LISTA DE EMPRESAS............................ .......................................... ............................ ............................ ............................ .............. 60 ILUSTRACIÓN 20: CASO DE USO IMPORTAR CONTACTO ............................ ........................................... ............................. ............................ ............................ ......................... ........... 62 ILUSTRACIÓN 21: CASO DE USO EXPORTAR CONTACTOS ........................... .......................................... ............................. ............................ ............................ ......................... ........... 63 ILUSTRACIÓN 22: CASO DE USO GESTIONAR CAMPAÑA DE PUBLICIDAD ............................ ........................................... ............................. ............................ .................. .... 65 ILUSTRACIÓN 23: CASO DE USO LISTAR CAMPAÑAS DE PUBLICIDAD .......................... ......................................... ............................. ............................ ......................... ........... 67 ILUSTRACIÓN 24: CASO DE USO GESTIONAR PLANTILLA DE PUBLICIDAD............................ ........................................... ............................. ............................ .................. .... 68 ILUSTRACIÓN 25: CASO DE USO IMPORTAR PLANTILLA DE PUBLICIDAD ........................... ......................................... ............................ ............................. ..................... ...... 70 ILUSTRACIÓN 26: CASO DE USO EXPORTAR PLANTILLA DE PUBLICIDAD ........................... ......................................... ............................ ............................. ..................... ...... 71 ILUSTRACIÓN 27: CASO DE USO GESTIONAR REGLAS DE ENVÍO ............................ .......................................... ............................ ............................ ............................ ................ .. 72 ILUSTRACIÓN 28: CASO DE USO GESTIONAR ENVÍO DE PUBLICIDAD .......................... ......................................... ............................. ............................ ......................... ........... 73 ILUSTRACIÓN 29: CASO DE USO GESTIONAR CONFIGURACIÓN DE CONEXIÓN TWITTER........................... ......................................... ............................ .............. 75 ILUSTRACIÓN 30: CASO DE USO GESTIONAR CONFIGURACIÓN DE CONEXIÓN FACEBOOK ............................ .......................................... ......................... ........... 76 ILUSTRACIÓN 31: CASO DE USO GESTIONAR CONFIGURACIÓN DE CONEXIÓN LINKEDIN........................... ......................................... ............................ .............. 77 ILUSTRACIÓN 32: DIAGRAMA GENERAL DE CASOS DE USO ........................... ......................................... ............................ ............................ ............................ ....................... ......... 79 ILUSTRACIÓN 33: IDENTIFICACIÓN DE PAQUETES ............................ .......................................... ............................ ............................ ............................ ............................. ..................... ...... 80 ILUSTRACIÓN 34: PAQUETE ADMINISTRACIÓN DE ACCESO Y USUARIO ............................ .......................................... ............................ ............................ ..................... ....... 82 ILUSTRACIÓN 35: PAQUETE ADMINISTRACIÓN DE CONTACTOS .......................... ......................................... ............................. ............................ ............................ .................. .... 83 ILUSTRACIÓN 36: PAQUETE ADMINISTRACIÓN DE PUBLICIDAD .......................... ......................................... ............................. ............................ ............................ .................. .... 84 ILUSTRACIÓN 37: PAQUETE ADMINISTRACIÓN DE ENVÍOS ............................ .......................................... ............................ ............................ ............................ ....................... ......... 84 ILUSTRACIÓN 38: PAQUETE ADMINISTRACIÓN DE CONEXIONES CON REDES SOCIALES........................... ......................................... ............................ ................ .. 85 ILUSTRACIÓN 39: DIAGRAMA DE COMUNICACIÓN GESTIONAR USUARIO ........................... .......................................... ............................. ............................ .................. .... 86 ILUSTRACIÓN 40: DIAGRAMA DE COMUNICACIÓN GESTIONAR PERFILES............................ ........................................... ............................. ............................ .................. .... 87 ILUSTRACIÓN 41: DIAGRAMA DE COMUNICACIÓN GESTIONAR PRIVILEGIOS ............................ .......................................... ............................ ............................ .............. 87 ILUSTRACIÓN 42: DIAGRAMA DE COMUNICACIÓN VER HISTORIAL DE ACCESO............................ .......................................... ............................ ......................... ........... 88 ILUSTRACIÓN 43: DIAGRAMA DE COMUNICACIÓN GESTIONAR ACCESO AL SISTEMA ........................... ......................................... ............................ .................. .... 88 ILUSTRACIÓN 44: DIAGRAMA DE COMUNICACIÓN GESTIONAR PRE-CONTACTO ............................ .......................................... ............................ ....................... ......... 89 ILUSTRACIÓN 45: DIAGRAMA DE COMUNICACIÓN GESTIONAR CONTACTO............................ .......................................... ............................ ............................ ................ .. 89
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ILUSTRACIÓN 52: DIAGRAMA DE COMUNICACIÓN LISTAR CAMPAÑAS DE PUBLICIDAD ............................ .......................................... ............................ .............. 93 ILUSTRACIÓN 53: DIAGRAMA DE COMUNICACIÓN GESTIONAR PLANTILLA DE PUBLICIDAD ............................ .......................................... ....................... ......... 93 ILUSTRACIÓN 54: DIAGRAMA DE COMUNICACIÓN IMPORTAR PLANTILLA DE PUBLICIDAD............................ .......................................... ......................... ........... 94 ILUSTRACIÓN 55: DIAGRAMA DE COMUNICACIÓN EXPORTAR PLANTILLA DE PUBLICIDAD............................ .......................................... ......................... ........... 94 ILUSTRACIÓN 56: DIAGRAMA DE COMUNICACIÓN GESTIONAR REGLAS DE ENVÍO.......................... ........................................ ............................ ....................... ......... 95 ILUSTRACIÓN 57: DIAGRAMA DE COMUNICACIÓN GESTIONAR ENVÍO DE PUBLICIDAD........................... ......................................... ............................ ................ .. 96 ILUSTRACIÓN 58: DIAGRAMA DE COMUNICACIÓN GESTIONAR CONEXIÓN TWITTER ........................... ......................................... ............................ .................. .... 97 ILUSTRACIÓN 59: DIAGRAMA DE COMUNICACIÓN GESTIONAR CONEXIÓN FACEBOOK . ............................ .......................................... ............................ .............. 97 ILUSTRACIÓN 60: DIAGRAMA DE COMUNICACIÓN GESTIONAR CONEXIÓN LINKEDIN ........................... ......................................... ............................ .................. .... 98 ILUSTRACIÓN 61: VISTA DE PAQUETES CON USUARIOS ........................... ......................................... ............................ ............................ ............................ ............................ .............. 99 ILUSTRACIÓN 62: VISTAS Y ANÁLISIS DE PAQUETES ........................... ......................................... ............................ ............................. ............................. ............................ ................ .. 100 ILUSTRACIÓN 63: MODELO DE DESPLIEGUE ............................ .......................................... ............................ ............................ ............................ ............................ .......................... ............ 101 ILUSTRACIÓN 64: ORGANIZACIÓN POR CAPAS ........................... ......................................... ............................ ............................. ............................. ............................ ....................... ......... 102 ILUSTRACIÓN 65: DIAGRAMA DE SECUENCIA GESTIONAR USUARIO ........................... .......................................... ............................. ............................ ....................... ......... 103 ILUSTRACIÓN 66: DIAGRAMA DE SECUENCIA GESTIONAR PERFILES............................ ........................................... ............................. ............................ ....................... ......... 104 ILUSTRACIÓN 67: DIAGRAMA DE SECUENCIA GESTIONAR PRIVILEGIOS ............................ .......................................... ............................ ............................ ................... ..... 105 ILUSTRACIÓN 68: DIAGRAMA DE SECUENCIA VER HISTORIAL DE ACCESO........................... .......................................... ............................. ............................ ................ .. 106 ILUSTRACIÓN 69: DIAGRAMA DE SECUENCIA GESTIONAR ACCESO AL SISTEMA ........................... ......................................... ............................ ....................... ......... 106 ILUSTRACIÓN 70: DIAGRAMA DE SECUENCIA DE GESTIONAR PRE-CONTACTO............................ ........................................... ............................. ....................... ......... 107 ILUSTRACIÓN 71: DIAGRAMA DE SECUENCIA DE GESTIONAR CONTACTO ........................... .......................................... ............................. ............................ ................ .. 108 ILUSTRACIÓN 72: DIAGRAMA DE SECUENCIA DE GESTIONAR EMPRESA ........................... ......................................... ............................ ............................. ................... .... 109 ILUSTRACIÓN 73: DIAGRAMA DE SECUENCIA DE GESTIONAR LISTA DE CONTACTOS .......................... ........................................ ............................ ................... ..... 110 ILUSTRACIÓN 74: DIAGRAMA DE SECUENCIA DE GESTIONAR LISTA DE EMPRESAS............................ .......................................... ............................ ................... ..... 111 ILUSTRACIÓN 75: DIAGRAMA DE SECUENCIA DE IMPORTAR CONTACTOS ........................... .......................................... ............................. ............................ ................ .. 112 ILUSTRACIÓN 76: DIAGRAMA DE SECUENCIA DE EXPORTAR CONTACTOS ........................... .......................................... ............................. ............................ ................ .. 112 ILUSTRACIÓN 77: DIAGRAMA DE SECUENCIA DE GESTIONAR CAMPAÑA DE PUBLICIDAD .......................... ........................................ .......................... ............ 113 ILUSTRACIÓN 78: DIAGRAMA DE SECUENCIA DE LISTAR CAMPAÑAS DE PUBLICIDAD ........................... ......................................... ............................ ................ .. 114 ILUSTRACIÓN 79: DIAGRAMA DE SECUENCIA DE GESTIONAR PLANTILLA DE PUBLICIDAD .......................... ........................................ .......................... ............ 115 ILUSTRACIÓN 80: DIAGRAMA DE SECUENCIA DE IMPORTAR PLANTILLA DE PUBLICIDAD ........................... ......................................... .......................... ............ 116 ILUSTRACIÓN 81: DIAGRAMA DE SECUENCIA DE EXPORTAR PLANTILLA DE PUBLICIDAD ........................... ......................................... .......................... ............ 116 ILUSTRACIÓN 82: DIAGRAMA DE SECUENCIA DE GESTIONAR REGLAS DE ENVÍO ............................ .......................................... ............................ ..................... ....... 117 ILUSTRACIÓN 83: DIAGRAMA DE SECUENCIA DE GESTIONAR ENVÍO DE PUBLICIDAD ........................... ......................................... ............................ ................ .. 118 ILUSTRACIÓN 84: DIAGRAMA DE SECUENCIA DE GESTIONAR CONFIGURACIÓN DE CONEXIÓN TWITTER. .......................... ............................... ..... 119 ILUSTRACIÓN 85: DIAGRAMA DE SECUENCIA DE GESTIONAR CONFIGURACIÓN DE CONEXIÓN FACEBOOK . ............................. ............................. 1 20 ILUSTRACIÓN 86: DIAGRAMA DE SECUENCIA DE GESTIONAR CONFIGURACIÓN DE CONEXIÓN LINKEDIN. ............................. ............................... .. 121 ILUSTRACIÓN 87: DIAGRAMA PARCIAL DE CLASES GESTIONAR USUARIO ........................... .......................................... ............................. ............................ ................ .. 122 ILUSTRACIÓN 88: DIAGRAMA PARCIAL DE CLASES GESTIONAR PERFILES ............................ ........................................... ............................. ............................ ................ .. 122 ILUSTRACIÓN 89: DIAGRAMA PARCIAL DE CLASES GESTIONAR PRIVILEGIOS ............................ .......................................... ............................ .......................... ............ 123 ILUSTRACIÓN 90: DIAGRAMA PARCIAL DE CLASES DE VER HISTORIAL DE ACCESO............................ .......................................... ............................ ................... ..... 124 ILUSTRACIÓN 91: DIAGRAMA PARCIAL DE CLASES DE GESTIONAR ACCESO AL SISTEMA........................... ......................................... .......................... ............ 125 ILUSTRACIÓN 92: DIAGRAMA PARCIAL DE CLASES DE GESTIONAR PRE-CONTACTO ............................ .......................................... ............................ ................ .. 126 ILUSTRACIÓN 93: DIAGRAMA PARCIAL DE CLASES DE GESTIONAR CONTACTO............................ .......................................... ............................ ....................... ......... 127 ILUSTRACIÓN 94: DIAGRAMA PARCIAL DE CLASES DE GESTIONAR EMPRESA ........................... ......................................... ............................ .......................... ............ 128 ILUSTRACIÓN 95: DIAGRAMA PARCIAL DE CLASES DE GESTIONAR LISTA CONTACTOS ........................... ......................................... ............................ .............. 129 ILUSTRACIÓN 96: DIAGRAMA PARCIAL DE CLASES DE GESTIONAR LISTA DE EMPRESAS ........................... ......................................... .......................... ............ 130 ILUSTRACIÓN 97: DIAGRAMA PARCIAL DE CLASES DE IMPORTAR CONTACTOS ............................ .......................................... ............................ ....................... ......... 131 ILUSTRACIÓN 98: DIAGRAMA PARCIAL DE CLASES DE EXPORTAR CONTACTOS ............................ .......................................... ............................ ....................... ......... 132
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ILUSTRACIÓN 105: DIAGRAMA PARCIAL DE CLASES DE GESTIONAR ENVÍO DE PUBLICIDAD ........................... ......................................... ..................... ....... 137 ILUSTRACIÓN 106: DIAGRAMA PARCIAL DE CLASES DE GESTIONAR CONFIGURACIÓN DE CONEXIÓN TWITTER. ....................... ....................... 138 ILUSTRACIÓN 107: DIAGRAMA PARCIAL DE CLASES DE GESTIONAR CONFIGURACIÓN DE CONEXIÓN FACEBOOK. ................... 139 ILUSTRACIÓN 108: DIAGRAMA PARCIAL DE CLASES DE GESTIONAR CONFIGURACIÓN DE CONEXIÓN LINKEDIN. ..................... 140 ILUSTRACIÓN 109: INTERFAZ HUMANA DE LA PÁGINA PRINCIPAL ............................ .......................................... ............................ ............................ .......................... ............ 145 ILUSTRACIÓN 110: INTERFAZ HUMANA DE GESTIONAR CONTACTOS .......................... ......................................... ............................. ............................ ....................... ......... 146 ILUSTRACIÓN 111: INTERFAZ HUMANA DE GESTIONAR CAMPAÑA DE PUBLICIDAD .......................... ........................................ ............................ ................... ..... 147 ILUSTRACIÓN 112: INTERFAZ HUMANA DE GESTIONAR ENVÍOS ............................ .......................................... ............................ ............................ ............................ .............. 148 ILUSTRACIÓN 113: INTERFAZ HUMANA DE GESTIONAR PUBLICACIONES RED SOCIAL ............................ .......................................... ............................ .............. 149 ILUSTRACIÓN 114: PUBLICACIÓN DE PUBLICIDAD EN LA RED SOCIAL TWITTER ............................ .......................................... ............................ ....................... ......... 150 ILUSTRACIÓN 115: DIAGRAMA DE CLASES............................ .......................................... ............................ ............................ ............................ ............................ ............................ .............. 151 ILUSTRACIÓN 116: UNIDAD SEMÁNTICA DE LA NAVEGACIÓN............................ ........................................... ............................. ............................ ............................ ................ .. 164 ILUSTRACIÓN 117: MODELO DE IMPLEMENTACIÓN........................... ......................................... ............................ ............................. ............................. ............................ ................ .. 166 ILUSTRACIÓN 118: MODELO DE PRUEBA GESTIONAR CONTACTO ........................... ......................................... ............................ ............................ .......................... ............ 168 ILUSTRACIÓN 119: MODELO DE PRUEBA GESTIONAR ENVIO........................... ......................................... ............................ ............................ ............................ ................... ..... 170
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CAPITULO I PERFIL DEL PROYECTO
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1. PERFIL DE PROYECTO 1.1.
INTRODUCCION
El auge de las comunicaciones virtuales está cambiando la forma de hacer negocios y lo está haciendo de una manera rápida y sencilla. El correo electrónico, las páginas web, Social Media y el mercadeo, han logrado que las empresas y/o particulares tomen la decisión de colocar en práctica diferentes estrategias de marketing para controlar este proceso de integración de la Internet con los negocios y la relación con sus clientes. El e-mail marketing o boletín electrónico es una de las herramientas más poderosas y efectivas para alcanzar el objetivo de conseguir suscriptores voluntarios que, a través del proceso de fidelización, se conviertan en clientes frecuentes de los servicios y productos que una determinada empresa ofrece. Muchas son las herramientas existentes en la actualidad que ofrecen diferentes técnicas de mercadeo o Servicio al Cliente. Diferentes empresas hacen uso de herramientas como CRM (La administración basada en la relación con los clientes) con el principal objetivo de estar en constante comunicación con sus clientes y así fidelizarlos. Así mismo, somos conscientes del gran crecimiento de las Redes
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Por medio de nuestro diseñador usted podrá generar plantillas publicitarias y a través de nuestro Sistema (Social CRM) usted podrá gestionar y administrar el envío de su plantilla publicitaria a sus contactos y en el tiempo que lo requiera. Su campaña publicitaria estará integrado en las redes de mayor difusión, por cada envío o publicación de su de su campaña publicitaria a sus contactos se gestionará una publicación automática en las Redes Sociales de mayor difusión. Nuestro Software Generador de Plantilla incluirá en las plantillas personalizables enlaces de las redes sociales de mayor difusión, con ello, permitir a sus contactos compartirlos entre sus amigos e incrementando así el impacto de su publicidad. Es por ello, el presente informe de proyecto desarrolla un modelo para la gestión, administración y realización de envíos de campañas publicitarias electrónicas por medio de direcciones de correo y plantillas personalizada, integrando cada envío de publicidad con las redes sociales de mayor difusión.
1.2.
ANTECEDENTES
Desde tiempos pasados las personas, comerciantes, mercaderes posteriormente las
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«Es el proceso social y administrativo por el cual los grupos e individuos satisfacen sus necesidades al crear e intercambiar bienes y servicios». Sin embargo, hay otras definiciones; como la que afirma que el marketing es el arte o ciencia (cabe aclarar para evitar confusiones que el Marketing pertenece a la ciencia de la Administración, este es una sub-ciencia o área de estudio de esta) de satisfacer las necesidades de los clientes y obtener ganancias al mismo tiempo. En español, marketing suele traducirse como mercadotecnia o mercadeo. Por otra parte, aunque se admite el uso del anglicismo, se recomienda usar con preferencia la voz española mercadotecnia. Los métodos usados para el marketing fueron variando con el tiempo desde el clásico grito a fuerza de pulmón, panfletos, avisos en los diarios, avisos en las las revistas, spots radiales, spots televisivos y todas las variantes. Las empresas dedicadas al mercadeo o empresas de marketing usan técnicas, herramientas tecnológicas, encuestas, estudios, etc., para poder realizar publicidades que lleguen a cumplir con el resultado esperado para el cliente (contratista del servicio de publicidad). El constante avance de la tecnología hizo que las empresas publicitarias usen se actualicen en las técnicas usadas para la publicidad, pasando por la televisión mediante spots televisivos, por la radio mediante spots radiales, en las calles, mediante gigantografías, en el cine mediante pequeñas publicidades.
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1.3.
DESCRIPCIÓN DEL PROBLEMA
De acuerdo a un análisis preliminar realizado sobre los datos estadísticos y herramientas existentes en la actualidad para la gestión y administración de publicidad, además de entrevistas con empresas hemos identificados los siguientes problemas: • La ausencia de una integración de los actuales sistemas de Administración Administración de la
relación con los Clientes (CRM) con las Redes Sociales que permita a la empresa realizar eficientemente los procesos de fidelización de sus clientes. • Dificultades presentadas en las actividades de prospectación con los clientes, es
decir la conversación entre clientes y personal de la empresa.
1.4.
SITUACION PROBLEMÁTICA
La falta de integración de los actuales Sistemas de Administración de la Relación con los Clientes (CRM) con los actuales sistemas de Social Media como las Redes Sociales, el cual permita compartir, publicar y actualizar contenidos de manera automática, alcanzando así la eficiencia en los procesos de fidelización y servicio al cliente.
1.5.
SITUACION DESEADA
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1.6.
OBJETIVOS 1.6.1. OBJETIVO GENERAL Desarrollar una Aplicación Web para Gestionar Envíos de Campañas Publicitarias mediante un enfoque de Social Media CRM.
1.6.2. OBJETIVOS ESPECIFICOS
Identificar y recolectar los requisitos que nos puedan brindar toda la
información necesaria para el análisis y elaboración del Software.
Realizar visitas a empresas con el fin de recabar información,
sugerencias, ideas, para el análisis y diseño del Sistema.
Identificar los requerimientos buscando información sobre el manejo
de sus Campañas Publicitarias y realizar un análisis detallado sobre los
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Estudio e investigación de las APIS (OAuth) de las Redes Sociales de
mayor difusión para la integración y publicación de contenidos.
Diseñar interfaces visuales amigables para el usuario, de tal modo
que sea comprensible y fácil de manejar, evitando las posibles complicaciones durante el proceso de gestión de envíos de las campañas publicitarias.
Realizar pruebas y validaciones necesarias en el sistema.
.
1.7.
METODOLOGIA
La metodología que se aplicará durante el desarrollo del proyecto es el Proceso Unificado de Desarrollo de Software (Jacobson, 2000), (BOCH, 2002) y como herramienta de modelado utilizaremos el Lenguaje de Unificado de Modelado, (BOCH, 2000).
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Gestionar Usuarios Permitirá crear, actualizar, eliminar nuevos usuarios del sistema.
Gestionar Perfiles Se gestionará los diferentes perfiles del sistema (Administradores)
Gestionar Privilegios Se registra y asigna los privilegios a los perfiles o usuarios del sistema. Historial de Acceso Permitirá mostrar el historial de acceso de cada usuario.
Gestionar Acceso al Sistema Gestionará el proceso de acceso al sistema. Iniciar Sesión y Cerrar Sesión.
MODULO II: Administración de Contactos Gestionará a las personas u organizaciones con las que su empresa se comunica con en la intención de generar una oportunidad de negocio. Permitirá el registro, validación, actualización, exportación e importación de la información de los
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Exportar e importar Contactos Permitirá realizar la exportación e importación de los contactos de la empresa.
MODULO III: Administración de Publicidad Este módulo permitirá la gestión y administración de las campañas publicitarias que la empresa realice. Se registrará el nombre, descripción, tipo de campaña publicitaria, contenido o plantilla a utilizar (en caso de ser publicidad mailing), se seleccionará la lista de contactos a los cuales se enviará la publicidad.
Gestionar Campaña de Publicidad Se registra, modifica los datos de la campaña publicitaria.
Listar Campañas Publicitarias Listará todas las campañas publicitarias.
Buscar Campañas Publicitarias
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MODULO V: Administración de Conexiones de Social Media Este módulo permitirá establecer la integración del sistema con las Redes Sociales. La empresa podrá realizar publicaciones, comentarios, búsquedas de perfiles, compartir información y establecer diálogos y conversaciones con sus clientes y seguidores. En este módulo se aprovechará al máximo las diferentes opciones de las Interfaces para programación de Aplicaciones (APIs) proporcionadas por las Redes Sociales (Facebook, Twitter, Linkedin, Google Maps, etc).
Establecer Conexión con Red Social Permitirá establecer las conexiones de la empresa con las redes Sociales (Proceso de Autentificación y Sesión).
Gestionar Publicación de Contenido Permitirá la publicación de contenido en las redes sociales, escribir comentarios, publicaciones y actualizaciones de estado.
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2. FUNDAMENTO TEÓRICO 2.1.
WEB 2.0
El término Web 2.0 (2004 – actualidad) actualidad) está comúnmente asociado con aplicaciones web que facilitan el compartir información, la interoperabilidad, el diseño centrado en el usuario y la colaboración en la World Wide Web. Ejemplos de la Web 2.0 son las comunidades web, los servicios web, las aplicaciones Web, los servicios de red social, los servicios de alojamiento de
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escribir sus comentarios a cada uno de los artículos (entradas/post) que ha realizado el autor.
Wikis: En hawaiano "wikiwiki " significa: rápido, informal. Una wiki es un espacio web corporativo, organizado mediante una estructura hipertextual de páginas (referenciadas en un menú lateral), donde varias personas autorizadas elaboran contenidos de manera asíncrona. Basta pulsar el botón "editar" para acceder a los contenidos y modificarlos. Suelen mantener un archivo histórico de las versiones anteriores y facilitan la realización de copias de seguridad de los contenidos. Hay diversos servidores de wiki gratuitos:
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2.2.
SOCIAL MEDIA Medios de Comunicación Social Interactiva, o Medios de Comunicación Interactiva (“Social media” en inglés) cambian la comunicación entre las
personas y entre las marcas y las personas. Son plataformas de comunicación donde el contenido es creado por los propios usuarios mediante el uso de las nuevas tecnologías, que permiten un fácil uso y acceso mediante poderosas tecnologías de edición, publicación e intercambio. Los profesores Kaplan y Haenlein definen medios sociales como "un grupo de aplicaciones basadas en Internet que se desarrollan sobre los fundamentos ideológicos y tecnológicos de
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adaptarse a sus necesidades hasta el punto de conseguir integrarlo dentro de su misma organización” y más tarde en su segundo libro (1996), precisa que “es el
proceso social y directivo de establecer y cultivar relaciones con los clientes, creando vínculos con beneficios para cada una de las partes, incluyendo a vendedores, prescriptores, distribuidores y cada uno de los interlocutores fundamentales para el mantenimiento y explotación de la relación”.
El Marketing de relaciones no se reduce a la captación de clientes sino que busca consolidar y mantener la relación, significando un cambio en el paradigma central del intercambio por uno más amplio, el de las relaciones, es
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y, en consecuencia, puede dirigir sus comunicaciones y ofertas de productos a él o a ella directamente” (Webster, 1996).
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para fortalecer y estrechar la relación, con el objetivo de hacerla perdurar en el tiempo. La posibilidad de materializar estas relaciones está en las actuales soluciones
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Los clientes son cada vez menos leales.
El punto de vista del vendedor no siempre es el mismo del cliente, es decir, el primero piensa en retener al segundo y este piensa quedarse con el que le
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en resumen tener un historial que permita construir una relación de mutua confianza, comprometiendo en el proyecto a todos en la organización.
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CASO DE USO 11: IMPORTAR CONTACTO
uc Importar Contactos
Importar Contactos
Usuario (from Actores)
Ilustración 20: Caso de Uso Importar Contacto
CASO 11
Caso de Uso: Importar Contactos
Propósito
Permitirá realizar el proceso de importación de nuevos contactos mediante archivos de texto plano, presentando el formato adecuado para el sistema.
Actores
Administrador, Asistente, Gestor de Publicidad.
Actor Iniciador
Administrador, Asistente, Gestor de Publicidad.
Pre Condición
Gestionar Importacion
Post Condición
Listar Contactos.
Curso Básico o Acciones
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Camino Básico 1. Nueva Importación 1.1. Seleccionar el archivo para importar los contactos. El formato del archivo será tabulado en cada campo de la tabla de la base de datos. 2. Generar Importación 2.1. Se lee el archivo línea a línea. 2.2. Se verifica los datos del archivo 2.3. Se registra en la Base de datos cada contacto presentado en el archivo 3. Se muestra un mensaje con el resultado producido en la importación, detallando los contactos importados. 4. Salir del formulario.
Referencia
---
Curso
2 – Proceso de lectura del archivo. No es un archivo con el
Alternativo Alterno
o formato valido para realizar la importación de contactos. 3 – Mensaje Exitoso u Mensaje de Error.
CASO DE USO 12: EXPORTAR CONTACTOS
uc Ex portar Contactos Contactos
Exportar Contactos Contactos
Usuario (from Actores)
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CASO 12
Caso de Uso: Exportar Contactos
Propósito
Permitirá realizar el proceso de exportación de los contactos en archivos de texto plano.
Actores
Administrador, Asistente, Gestor de Publicidad.
Actor Iniciador
Administrador, Asistente, Gestor de Publicidad.
Pre Condición
Gestionar Importación
Post Condición
……………….
Curso Básico o Acciones Camino Básico 1. Nueva Exportación 1.1. Seleccionar el path del directorio donde se realizará la exportación de los contactos. 2. Generar Exportación 2.1. Se selecciona los contactos establecidos para la exportación. 2.2. Se genera un archivo de texto plano con la información de cada contacto exportado. 3. Se muestra un mensaje con el resultado producido en la exportación de los contactos. 4. Salir del formulario.
Referencia
---
Curso Alternativo 2 – No se ha seleccionado a contactos para realizar la exportación. 3 – Mensaje Exitoso u Mensaje de Error. o Alterno
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CASO DE USO 13: GESTIONAR CAMPAÑA DE PUBLICIDAD
uc Gestionar Campaña de Publicidad
Gestionar Campaña de Publicidad
Gestor de Publicidad (from Actores)
Ilustración 22: Caso de Uso Gestionar Campaña de Publicidad
CASO 13
Caso de Uso: Gestionar Campaña de Publicidad
Propósito
Este caso de uso permitirá crear, modificar y eliminar Campañas de publicidad en el sistema.
Actores
Administrador, Gestor de Publicidad.
Actor Iniciador
Gestor de Publicidad.
Pre Condición
……………..
Post Condición
Listar Campaña De Publicidad, Gestionar Gestionar Envío de Publicidad
Curso Básico o Acciones
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Camino Básico 1. Guardar los datos de la Campaña. 1.1 Ingresa los datos solicitados por el e l formulario. 1.2 Presiona el botón Guardar. 1.3 Se inserta un registro con los datos de la Campaña en la Base de Datos. 1.4 Se visualiza en la lista de la página principal la nueva campaña de publicidad creada.
2. Modificar los datos de la Campaña de Publicidad. 2.1 Selecciona de la lista la Campaña a Editar. 2.2 Presionar el botón Editar. 2.3 Se visualizará en los campos los datos de la Campaña seleccionada. 2.4 Se ingresa los nuevos datos de la Campaña. 2.5 Presiona el botón Actualizar 2.6 Se actualiza los datos de la Campaña en la Base de Datos. 2.7 Se visualiza la lista de las Campañas de Publicidad.
3. Eliminar Campaña. 3.1 Selecciona de la lista la Campaña a Eliminar. 3.2 Se confirma el proceso de eliminación de la Campaña. 3.3 Presiona el botón a Eliminar. 3.4 Se Elimina el registro de la Campaña en la Base de Datos. 3.5 Se Visualiza la lista de las Campañas de Publicidad.
4. Cancelar. 4.1. Cierra el formulario de Gestionar Campaña de Publicidad.
Referencia
---
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CASO DE USO 14: LISTAR CAMPAÑAS DE PUBLICIDAD
uc Listar Campañas de Publicidad
Listar Campañas de Publicidad
Usuario (from Actores)
Ilustración 23: Caso de Uso Listar Campañas de Publicidad CASO 14
Caso de Uso: Listar Campañas de Publicidad
Propósito
Permitirá listar todas las Campañas de publicidad existentes en la base de datos, de acuerdo a los parámetros correspondientes.
Actores
Administrador, Gestor de Campañas.
Actor Iniciador
Gestor de Publicidad.
Pre Condición
Gestionar Campañas.
Post Condición
Gestionar Envío de Publicidad.
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CASO DE USO 15: GESTIONAR PLANTILLA DE PUBLICIDAD
uc Gestionar Plantilla de Publicidad
Gestionar Plantilla de Publicidad
Gestor de Publicidad (from Actores)
Ilustración 24: Caso de Uso Gestionar Plantilla de Publicidad
CASO 15
Caso de Uso: Gestionar Plantilla de Publicidad
Propósito
Permitirá gestionar nuevas Plantillas de Publicidad. Cada plantilla de publicidad será un documento HTML previamente estructurado con código HTML.
Actores
Administrador, Usuario
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Camino Básico
1. Para Visualizar en la página. 1.1 El usuario inicia sesión con sus datos de usuario. 2.Visualiza el menú principal Selecciona “Modulo: Publicidad-Plantillas ”. 3. Mostar la página enlistando las plantillas. 4. Visualiza una lista de de las plantillas que se encuentran disponibles en el sistema. 4.1. Selecciona Nueva Plantilla. 4.2 Carga la página de nueva Plantilla. 4.3 Ingresa los datos solicitados solicitados para la nueva plantilla plantilla 4.4 Se guarda la nueva plantilla plantilla en la Base de Datos. 4.5 Se visualiza la lista de las Plantillas, incluyendo incluyendo la Nueva Plantilla. 5. Modificar Plantilla. 5.1 Selecciona la plantilla a modificar. 5.2 Ingresa los nuevos datos para la Plantilla. 5.3 Confirma los cambios. 5.4 Guarda los datos de la plantilla. 6. Eliminar Plantilla. 6.1 Selecciona la Plantilla a Eliminar 6.2 Confirma la eliminación de la Plantilla.
Referencia Curso Alternativo o Alterno
---
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CASO DE USO 16: IMPORTAR PLANTILLA DE PUBLICIDAD
uc Importar Plantilla de P ublicidad
Importar Plantiila de Publicidad
Gestor de Publicidad (from Actores)
Ilustración 25: Caso de Uso Importar Plantilla de Publicidad CASO 16
Caso de Uso: Importar Plantilla de Publicidad
Propósito
Importar las plantillas prediseñadas para el envío de la publicidad.
Actores
Administrador, Usuario
Actor iniciador
Administrador, Gestionar Plantilla
Pre Condición
Gestionar Plantilla de Publicidad.
Post Condición
--------
Flujo
Eventos Actor
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CASO DE USO 17: EXPORTAR PLANTILLA DE PUBLICIDAD
uc Exportar Plantilla de Publicidad
Exportar Plantilla de Publicidad
Gestor de Publicidad (from Actores)
Ilustración 26: Caso de Uso Exportar Plantilla de Publicidad
CASO 17
Caso de Uso: Exportar Plantilla de Publicidad
Propósito
Exportar las plantillas prediseñadas para el envío de la publicidad.
Actores
Administrador, Usuario
Actor iniciador
Administrador, Gestionar Plantilla
Pre Condición
Gestionar Plantilla de Publicidad.
Post Condición
--------
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CASO DE USO 18: GESTIONAR REGLAS DE ENVIO
uc Gestionar Reglas de E n...
Gestionar Reglas de Envio
Gestor de Publicidad (from Actores)
Ilustración 27: Caso de Uso Gestionar Reglas de Envío
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CASO DE USO 19: GESTIONAR ENVIO DE PUBLICIDAD uc Gestionar Envio de Publicid...
Gestionar Gestionar Env io de Publicidad
Usuario (from Actores)
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Camino Básico
1. Nuevo Envíos de Publicidad. 1.1 Ingresa los datos solicitados por el formulario. 1.2 Presiona el botón Guardar. 1.3 Inserta los datos del Envío en la Base de Datos. 1.4 Se visualiza en la página principal del módulo de envío el nuevo envío creado.
2. Modificar Envíos de Publicidad. 2.1 Selecciona de la lista el Envío a modificar. 2.2 Presionar el botón Editar. 2.3 Se visualiza los datos del Envío en el formulario. 2.4 Se introduce los nuevos datos para actualizar el Envíos. 2.5 Presiona el botón Actualizar. 2.6 Actualiza los datos del Envío de Publicidad en la Base de Datos. 2.7 Se visualiza en la página principal del módulo la lista de envíos.
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CASO DE USO 20: GESTIONAR CONFIGURACION DE CONEXIÓN TWITTER
uc Gestionar Configuracion de Conexion Twitter
Gestionar Configuracion Configuracion de Conexion Twitter
Gestor de Publicidad (from Actores)
Ilustración 29: Caso de Uso Gestionar Configuración de Conexión Twitter Twitter
CASO 20
Caso de Uso: Gestionar Configuración de Conexión Twitter
Propósito
Establecer la Configuración de Conexión con la Red Social Twitter.
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Alternativo Alterno
o
2.2- El usuario no Confirma Nuestra Apliación, Volvemos a la página principal de Redes Sociales. 2.3 Los oauth_token , oauth_token_secret no pudieron ser capturados. Volvemos Volvemos a la página Principal.
CASO DE USO 21: GESTIONAR CONFIGURACION DE CONEXIÓN FACEBOOK
uc Gestionar Configuracion de Conexion Facebook
Gestionar Configuracion Configuracion de Conexion Facebook
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Camino Básico
1.- Iniciar Sesión en Facebook. 2.- Confirmación de Uso de Nuestra Aplicación. 2.1- Una vez el Usuario Confirmo que Utilizará Nuestra Aplicación para Gestionar sus publicaciones entonces capturamos los siguiente Tokens Key: a): oauth_token , oauth_token_secret 3.- Almacenamos estos identificadores de inicio de sesión en la BD. 4. Confirmar.
Referencia
---
Curso
2.2- El usuario no Confirma Nuestra Apliación, Volvemos a la
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CASO 23
Caso de Uso: Gestionar Configuración de Conexión Linkedin
Propósito
Establecer la Configuración de Conexión con la Red Social Linkedin.
Actores
Administrador, Usuario.
Actor Iniciador
Administrador
Pre Condición
Gestionar Configuración de Conexión de Red Social.
Post Condición
………….
Curso
Básico
Camino Básico
o Acciones 1.- Iniciar Sesión en LinkedIn.
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4.3.
DIAGRAMA GENERAL DE CASOS DE USO
uc Diagrama General de Casos De Uso
Gestionar Usuario Gestionar Perfiles (fromModuloUsuario) (fromModuloUsuario) Gestionar Privilegios
Administrador (fromActores)
(fromModulo Usuario) Ver Historial de Acceso Gestionar Acceso al Sistema
Gestionar Pre-Contacto
(fromModulo Contactos) os) Cliente
(fromModuloUsuario)
(fromActores) Asistente (fromActores)
(fromModuloUsuario)
Gestionar Contacto
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5. FLUJO DE TRABAJO: ANALISIS 5.1.
ANALISIS DE LA ARQUITECTURA 5.1.1. IDENTIFICACION DE PAQUETES
pkg Diagrama de Paquetes Modulo Usuario
Modulo Contactos
Modulo Envio Modulo Redes Sociales
Modulo Publicidad
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Administración de Conexiones Sociales (Módulos Redes Sociales): Se realizan la configuración de las conexiones con las Redes Sociales. Además, establecer publicaciones, búsquedas de perfiles.
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5.1.2. IDENTIFICACION DE CASOS DE USO EN CADA PAQUETE PAQUETE: Administración de Acceso y Usuario
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uc Módulo de Contactos
Gestionar Contacto Gestionar Pre-Contacto (from Modulo Contactos)
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uc Módulo Publicidad
Gestionar Campaña de Publicidad
(from Modulo Publ icidad)
Gestionar Plantilla de Publicidad
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PAQUETE: Administración de Conexiones con Redes Sociales uc Módulo Redes Social...
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5.2.
ANALIZAR CASOS DE USO 5.2.1. DIAGRAMAS DE COMUNICACION CASO DE USO 1: GESTIONAR USUARIO
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6.2.2. DIAGRAMAS PARCIAL DE CLASES
CASO DE USO 1: GESTIONAR USUARIO
Ilustración 87: Diagrama Parcial de Clases Gestionar Usuario
CASO DE USO 2: GESTIONAR PERFILES
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CASO DE USO 3: GESTIONAR PRIVILEGIOS
Ilustración 89: Diagrama Parcial de Clases Gestionar Privilegios
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CASO DE USO 4: VER HISTORIAL DE ACCESO
Ilustración 90: Diagrama Parcial de Clases de Ver Historial de Acceso
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CASO DE USO 5: GESTIONAR ACCESO AL SISTEMA
Ilustración 91: Diagrama Parcial de Clases de Gestionar Acceso al Sistema
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CASO DE USO 6: GESTIONAR PRE-CONTACTO
Ilustración 92: Diagrama Parcial de Clases de Gestionar Pre-Contacto
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CASO DE USO 7: GESTIONAR CONTACTO
Ilustración 93: Diagrama Parcial de Clases de Gestionar Contacto
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CASO DE USO 8: GESTIONAR EMPRESAS
Ilustración 94: Diagrama Parcial de Clases de Gestionar Empresa
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CASO DE USO 9: GESTIONAR LISTA LI STA DE CONTACTOS
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CASO DE USO 10: GESTIONAR LISTA DE EMPRESAS
Ilustración 96: Diagrama Parcial de Clases Clases de Gestionar Lista de Empresas
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CASO DE USO 11: IMPORTAR CONTACTOS
Ilustración 97: Diagrama Parcial de Clases de Importar Contactos
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CASO DE USO 12: EXPORTAR CONTACTOS
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CASO DE USO 13: GESTIONAR CAMPAÑA DE PUBLICIDAD
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Ilustración 100: Diagrama Parcial de Clases de Listar Campañas de Publicidad
CASO DE USO 15: GESTIONAR PLANTILLA DE PUBLICIDAD
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Ilustración 102: Diagrama Parcial de Clases de Importar Plantilla de Publicidad Publicidad
CASO DE USO 17: EXPORTAR PLANTILLA DE PUBLICIDAD
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CASO DE USO 18: GESTIONAR REGLAS DE ENVIO
Ilustración 104: Diagrama Parcial de Clases de Gestionar Reglas de Envío
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Para la representación de los diferentes diagramas de navegación se utilizado la notación UML WAE. Algunos de los estereotipos para representar los diagramas de navegación WAE son los siguientes: Estereotipos para las Clases
Estereotipo
Descripción Representa una página Web que tiene scripts ejecutados por el servidor. Estos scripts interactúan con los recursos que se encuentran al alcance del servidor.
Server Page Representan páginas que son dibujadas por el navegador web y pueden ser
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ACCESO AL SISTEMA
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DIAGRAMA DE NAVEGACION 1
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DIAGRAMA DE NAVEGACION 2
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6.3.
DISEÑO DE LA INTERFAZ HUMANA
PAGINA PRINCIPAL
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GESTIONAR CONTACTOS
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The world's largest digital library
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The world's largest digital library
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The world's largest digital library
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The world's largest digital library
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The world's largest digital library
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The world's largest digital library
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The world's largest digital library
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