A Study On ‘Organisational Culture’ And It’s Impact On Employees’ Behaviour Behaviour
By
G. HAI!I eg.!o. "##$%&%#$$'
Of (O!G) E!GI!EEI!G CO**EGE+
Perundurai, Erode Erode – 638 052. 052.
A ,O-EC E,O
Submitted to the /AC)*0 O/ 1A!AGE1E! SCIE!CES
In partial fulfillment of the requirements for the award of the degree Of
1ASE O/ B)SI!ESS A21I!ISAIO! June, 2005
BO!A/I2E CEI/ICAE
Certified that this ro!e"t reort tit#ed 3A Study on ‘Organisational Culture’ and Its Impact on Employees’ Behaviour4 is the bonafide $or% of 1iss. G. Harini $ho "arried out the resear"h under my suer&ision. Certified
further, that to the best of my %no$#ed'e the $or% reorted herein does not form art of any other ro!e"t reort or dissertation on the basis of $hi"h a de'ree or a$ard $as "onferred on an ear#ier o""asion on this or any other "andidate.
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I!E!A* E8A1I!E
E8E!A* E8A1I!E
ABSTRACT
(he toi" of the ro!e"t is )* Study on )Or'ani+ationa# Cu#ture and its -ma"t on em#oyees beha&iour. -t brin's out the beha&ioura# ase"t of the em#oyees $or%in' in yundai /otors -ndia td. (he main ob!e"ti&e of the study is to find the o&era## erforman"e of the em#oyees. (he resear"h desi'n used in this study is des"riti&e resear"h desi'n. 1ata from 00 eo#e $ere "o##e"ted as ou#ation study. 1ata $as "o##e"ted by sur&ey method throu'h stru"tured uestionnaire $ith "#ose ended uestions. (he rimary data $as obtained throu'h uestionnaire and se"ondary data from the "omany re"ords and throu'h internet. (he (he ur uros ose e of the the sur& sur&ey ey ro" ro"es ess s is to ro& ro&id ide e a more more a""u a""ura rate te assessment of the e4istin' "u#ture from the em#oyees ointof&ie$ and a#so to assess their beha&iours $ith rese"t to that of the e4istin' "u#ture. (he "u#ture of an or'anisation "onsists of the &a#ues and be#iefs of the eo#e in an or'anisation. (he or'anisationa# "u#ture usua##y has &a#ues and be#iefs that suort the or'anisationa# 'oa#s. Or'ani+ationa# "u#ture has an ima"t on em#oyees satisfa"tion. (he (he ana# ana#ys ysis is $as $as done done thro throu' u'h h sim sim#e #e er" er"en enta ta'e 'e ana# ana#ys ysis is and and $ei'hted a&era'e method. rom the ana#ysis it $as found that the em#oyees of /- $ere mu"h satisfied $ith their interersona# re#ationshis, "oordination and inte'ration bet$een &arious deartments of the or'ani+ation, and a#so the re$ards 7 in"enti&es 'i&en by their mana'ement. But the mana'ement has to ro&id ro&ide e more more ra"ti ra"ti"a# "a# sessio sessions ns in traini trainin' n' ro'ra ro'ramme mmes s to imro& imro&e e their their
erforman"e in their rese"ti&e fie#ds. Su"h trainin' ro'rammes $i## he# them to enhan"e their %no$#ed'e in the rese"ti&e fie#ds.
CONTENTS
Chapter !o.
,articulars
,age !o.
*IS O/ AB*ES *IS O/ CHAS #.
I!O2)CIO!
. -ndustry Profi#e .2 Comany Profi#e
1 4
9. OB-ECI5ES+ SCO,E A!2 *I1IAIO!S O/ HE S)20
2. Ob!e"ti&es of the study 2.2 S"oe of the study 2.3 imitations of the study
10 11 12
%. ESEACH 1EHO2O*OG0
3. 3.2 3.3 3.9 :.
esear"h 1esi'n Pou#ation Si+e 1ata Sour"e *na#ysis and -nterretation
13 14 14
2AA A!A*0SIS A!2 I!E,EAIO!
9. *na#ysis of the 1ata 9.2 :ei'hted *&era'e ;.
13
15 48
ES)*S A!2 2ISC)SSIO!S
5. indin's 5.2 Su''estions 5.3 Con"#usions A,,E!2I8
50 53 54
E/EE!CES
a
,articulars
,age !o.
#
Highly involved in their >or?
5
9
An >or?
;
%
Others cooperate to get >or? done
<
:
1em
20
;
Employee consulted on important maters
2
&
E@@ective utiliation o@ s?ills and a
22
"
Capaed as important source o@ competitive advantage
23
=
or? related suggestions are valued
29
'
he organiation values diversity
25
#$
Organiation has clear and consistent set o@ values
2;
##
hile disagreements occurs employee >or? hard to achieve solutions
28
#9
Easy @or the employee to reach consensus even on di@@icult issues
2<
#%
/eel happy to >or? >ith people @rom other parts o@ the organiation also
30
#:
Its easy @or me to coordinate >ith di@@erent departments o@ the organiation
3
#;
Employee respond >ell to the organiational change
33
#&
Employees continually adopt ne> and improved >ays to do >or?
35
#"
Company’s current activities re@lect a
36
strong @ocus on clients. #=
Employees given a real opportunity to improve their s?ills in the organiation
3;
#'
Employees vie> @ailure as an opportunity @or learning and improvement
38
9$
Organiation has clear mission that gives meaning and direction to their >or?
3<
9#
Employees are clear >ith organiation long6term purpose and direction
9
99
Employees have clear idea a
92
9%
Employees continuously trac? their progress against the stated goal
93
9:
Employees have shared vision a
95
9;
Organiation’s vision creates motivation @or the employees
96
9&
Opinion aith respect to employees
98
Chart .!o.
,articulars
,age !o.
#
Highly involved in their >or?
6
9
An >or?
8
%
he organiation values diversity
26
:
Employee respond >ell to the organiational change
33
;
Employees continually adopt ne> and improved >ays to do >or?
35
&
Organiation has clear mission that gives meaning and direction to their >or?
90
"
Employees continuously trac? their progress against the stated goal
99
=
Organiation’s Organiation’s vision creates motivation @or the employees
9;
CHA,E #
I!O2)CIO!
#.#
I!2)S0 ,O/I*E
A)O1OBI*E I!2)S0
*utomobi#e -ndustry, -ndustry, industry that rodu"es automobi#es and other 'aso 'aso#in #ine eo o$e $ere red d &ehi &ehi"# "#es es,, su"h su"h as buse buses, s, tru" tru"%s %s,, and and moto motor" r"y" y"#e #es. s. (he (he automo automobi# bi#e e indust industry ry is one of the most most imort imortant ant indust industrie ries s in the $or#d, $or#d, affe"tin' not on#y the e"onomy but a#so the "u#tures of the $or#d. -t ro&ides !obs for mi##ions of eo#e, 'enerates bi##ions of do##ars in i n $or#d$ide re&enues, and ro&ides the basis for a mu#titude of re#ated ser&i"e and suort industries. *utomobi#es re&o#utioni+ed transortation in the 20th "entury, "entury, "han'in' fore&er the $ay eo#e #i&e, tra&e#, and do business.
(he automobi#e has enab#ed eo#e to tra&e# and transort 'oods farthe fartherr and faster faster, and has oened oened $ider $ider mar%et mar%et areas areas for busine business ss and "omm "ommer er" "e. (he (he auto uto indu indust stry ry has a#s a#so redu redu" "ed the the o&e o&era## ra## "ost "ost of trans transort ortati ation on by usin' usin' methods methods su"h su"h as mass production =ma%in' se&era# rodu"ts at on"e, rather than one at a time>, mass marketing =se##in' =se##in' rodu"ts nati nation ona# a##y #y rath rather er than than #o"a #o"a##y ##y>, >, and and global globaliza izati tion on of produ product ction ion =assemb#in' rodu"ts $ith arts made $or#d$ide>. Bet$een 886 and 8<8, about 300 automobi#es $ere bui#t, but there $as no rea# estab#ished industry. * "entury #ater #ater,, $ith $ith automa automa%er %ers s and auto auto buyers buyers e4and e4andin' in' '#oba# '#oba##y #y,, auto auto ma%in' ma%in' be"ame the $or#d?s #ar'est manufa"turin' a"ti&ity, $ith near#y 58 mi##ion ne$ &ehi"#es bui#t ea"h year $or#d$ide.
*s a resu#t of easier and faster transortation, the @nited States and $or#d e"onomies ha&e be"ome deendent on the mobi#ity that automobi#es, tru"%s, and buses ro&ide. (his mobi#ity a##o$ed remote ou#ations to intera"t $ith one another, $hi"h in"reased "ommer"e. (he transortation of 'oods to "onsumers and "onsumers to 'oods has be"ome an industry in itse#f. (he automobi#e has a#so brou'ht re#ated rob#ems, su"h as air o##ution, "on'ested traffi", and hi'h$ay fata#ities. Ae&erthe#ess, the automobi#e industry "ontinues to be an imortant sour"e of em#oyment and transortation for mi##ions of eo#e $or#d$ide.
I!2IA A)O1OBI*E I!2)S0
o##o$in' -ndia?s 'ro$in' oenness, the arri&a# of ne$ and e4istin' mode#s, easy a&ai#abi#ity of finan"e at re#ati&e#y #o$ rate of interest and ri"e dis"ounts offered by the dea#ers and manufa"turers a## ha&e stirred the demand for for &ehi" ehi"#e #es s and a stro tron' 'ro$t ro$th h of the the -ndi -ndia an auto automo mobi bi#e #e indu indus stry try.
(he data obtained from ministry of "ommer"e and industry, industry, sho$s hi'h 'ro$th obtained sin"e 200 02 in automobi#e rodu"tion "ontinuin' in the first three three uart uarters ers of the 200905. 200905. *nnua# *nnua# 'ro$th 'ro$th $as 6.0 er er "ent "ent in *ri# *ri# 1e"ember, 2009 the 'ro$th rate in 200309 $as 5. er "ent the automobi#e industry 're$ at a "omound annua# 'ro$th rate =C*> of 22 er "ent bet$een <<2 and <<;. :ith in&estment e4"eedin' s. 50,000 "rore, the turno&er of the automobi#e industry e4"eeded s. 5<,58 "rore in 200203. -n"#udin' -n"#udin' turno&er turno&er of the auto"om auto"omonen onentt se"tor se"tor,, the automoti&e automoti&e industry?s industry?s turno&er, $hi"h $as abo&e s. 89,000 "rore in 200203, is estimated to ha&e e4"eeded s.,00,000 "rore = @S1 22. ;9 bi##ion> in 200309.
Automoor? in India
-n terms of Car dea#er net$or%s and authori+ed ser&i"e stations, /aruti #eads the a"% $ith 1ea#er net$or%s and $or%shos a"ross the "ountry. (he other #eadin' automobi#e manufa"tures are a#so tryin' to "oe u and are oenin' their ser&i"e stations and dea#er $or%shos in a## the metros and ma!or "ities of the "ountry. 1ea#ers offer &aryin' %ind of dis"ount of finan"es $ho in tern ass it on to the "ustomers in the form of redu"ed interest rates. 1aor 1anu@acturers o@ Automo
/aruti @dyo' td.
enera# /otors -ndia
ord -ndia td.
Ei"her /otors
Ba!a! *uto
1ae$oo /otors -ndia
ero /otors
industan /otors
yundai /otor -ndia td.
oya# Enfie#d /otors
(e#"o
(DS /otors
1C 1esi'ns
S$ara! /a+da td
o&ernment has #ibera#i+ed the norms for forei'n in&estment and imort of te"hno#o'y and that aears to ha&e benefited the automobi#e se"tor. (he rodu"tion of tota# &ehi"#es in"reased from 9.2 mi##ion in <<8 << to ;.3 mi##ion in 200309. -t is #i%e#y that the rodu"tion of su"h &ehi"#es $i## e4"eed 0 mi##ion in the ne4t "ou#e of years.
#.9 CO1,A!0 ,O/I*E
ABO) H0)!2AI 1OOS I!2IA *I1IE2
yundai /otor -ndia imited =/-> is a $ho##y o$ned subsidiary of yundai /otor Comany, South orea and is the se"ond #ar'est and the fastest 'ro$in' "ar manufa"turer in -ndia. /- resent#y mar%ets o&er 25 &ariants of assen'er "ars in si4 se'ments. (he Santro in the B se'ment, et+ in the BF se'ment, the *""ent in the C se'ment, the E#antra in the 1 se'ment, the Sonata in the E se'ment and the (erra"an in the S@D se'ment.
(he "omany re"orded "ombined sa#es of 25,630 "ars durin' the "a#endar year 2009 $ith a 'ro$th of 93G o&er year 2003. /- is -ndias fastest 'ro$in' "ar "omany ha&in' ro##edout o&er ;00,000 "ars in !ust o&er ;0 months sin"e its in"etion and is the #ar'est e4orter of assen'er "ars $ith e4orts of o&er s. ,;00 "rores . /- has re"orded a sta''erin' 'ro$th of 9
/-s fu##y inte'rated stateoftheart manufa"turin' #ant near Chennai boasts some of the most ad&an"ed rodu"tion, ua#ity and testin' "aabi#ities in the "ountry. -n "ontinuation of its in&estment in ro&idin' the -ndian "ustomer '#oba# te"hno#o'y, /- has announ"ed #ans for its se"ond #ant, $hi"h $i## rodu"e 50,000 units er annum, raisin' /-s tota# rodu"tion "aa"ity to 900,000 er annum by 200;. (he #ant $i## be bui#t on a 2. mi##ion suare meter site ad!a"ent to the e4istin' fa"i#ity $ith an in&estment of H950H500 mi##ion on its ne$ inte'rated fa"i#ity. /- is in&estin' to e4and "aa"ity in #ine $ith its ositionin' as /Cs '#oba# e4ort hub for "oma"t "ars. *art from e4ansion of rodu"tion "aa"ity, /- #ans to e4and its
dea#er net$or%, $hi"h $i## be in"reased from 96 to 80 this year. *nd $ith the "omanys 'reater fo"us on the ua#ity of its aftersa#es ser&i"e, /-s ser&i"e net$or% $i## be e4anded to o&er ,000 in 2005.
ABO) H0)!2AI 1OO CO1,A!0
(he arent "omany of /- is the orean Car 'iant yundai /otor Comany =/C>, a art of the yundai /otor rou "omrisin' yundai /otor Comany, ia /otors, yundai /obis and other affi#iated "omanies, $ith a "ombined turno&er of o&er @SH 50 Bi##ion. (he yundai /otor rou $ith a resen"e in o&er 85 "ountries and $ith a "ombined annua# sa#e of o&er 3 mi##ion units is one of the fastest 'ro$in' auto manufa"turers in the $or#d.
yundai /otor and its sister "on"ern ia /otor a"hie&ed '#oba# sa#es of o&er 3.6 mi##ion "ars $or#d$ide in 2009. (he tar'et for 2005 is an ambitious 3.; mi##ion &ehi"#es.
H0)!2AI’S /)**0 I!EGAE2 1A!)/AC)I!G CA,ABI*IIES
The Press Shop
* "omuter "ontro##ed #ine that "on&erts sheet meta# to body ane#s of hi'h dimensiona# a""ura"y and "onsisten"y.
he Body Shop
* hite"h #ine that bui#ds fu## body she##s from ane#s. *utomated roboti" arms are used for intri"ate $e#din' oerations that ensure suerior and "onsistent bui#d ua#ity.
he ,aint Shop
(his is one of the most modern aint shos in the "ountry and uses the en&ironment friend#y $ater based ro"ess for suerior and #astin' e4teriors. * uniue ro"ess mana'ement system fo##o$ed here he#s us de#i&er the most e4tensi&e "o#our ran'e, indeendent of minimum bat"h reuirements, he#in' "ustomers 'et their referred "o#our anytime.
he Aluminium @oundry
or'es the en'ine "y#inder b#o"%s for our "ars to e4a"tin' desi'n se"ifi"ations. he Engine and ransmission Shop
One of the bi''est en'ine shos in the "ountry, this unit is euied $ith the most modern too#in' and testin' fa"i#ities to ma%e a $ide ran'e of en'ines in house.
he ,lastic EDtrusion )nit
/ou#ds the dashes, bumers and other #asti" "omonents to erfe"t fit and finish.
he ,lastic ,aint Shop
One of the &ery fe$ manufa"turin' units in -ndia to ha&e this fa"i#ity inhouse, yundai?s #asti" aint sho de#i&ers a hi'h 'rade finish on e4terior #asti" "omonents.
he est rac?
:ith "omrehensi&e erforman"e testin' fa"i#ities #i%e ratt#e testin' and *BS bra%e testin' this tra"% is desi'ned to meet rede#i&ery =P1-> "ertifi"ation standards to e4a"tin' Euro se"ifi"ations.
2 /ACI*IIES
yundai and ia to'ether ha&e 71 "entres in the @nited States, Euroe, and Iaan aart from the '#oba# 71 headuarters at @#san, orea.
(he yundai /otor rou has re"ent#y dedi"ated an annua# 71 send of "#ose to @SH 2 Bi##ion, u from @SH .2 Bi##ion to enhan"e its thrust on ne$ rodu"t de&e#oment and a"hie&e '#oba# ua#ity ben"hmar%s by year 2005. (his in"#udes the H30 /n yundaiia 1esi'n and (e"hni"a# Center in -r&i&e, Ca#ifornia.
E!5IO!1E! 1A!AGE1E!
yundai /otor -ndia has been a$arded the ben"hmar% -SO 900 "ertifi"ation for its sustainab#e en&ironment mana'ement ra"ti"es. i&in' u to its "ommitment of ro&idin' '#oba# standards of ua#ityand ro"ess
mana'ement in -ndia, yundai had ut in #a"e an En&ironment /ana'ement System =E/S> at its manufa"turin' #ant in Chennai ri'ht from its ro!e"t sta'e. (he "ertifi"ation ro"ess $as "om#eted in a re"ord time of 0 months $ith ?Jero ACs?. (he assessment $as done by (@D S@11E@(SC*A1 and "o&ered areas #i%e *$areness (rainin', (e"hno#o'y @'radation, e"y"#in', :aste /ana'ement and fu#fi##in' o&ernment e'u#ations.
/- is a#so $or%in' on a ba"%$ard inte'ration strate'y that $i## suort &endors of the "omany in im#ementin' E/S.
yundai /otor Comany, S.orea, the arent of /-, has been doin' "onsiderab#e $or% on sustainab#e En&ironment /ana'ement. (he "omany has a $e##defined frame$or% in #a"e for de&e#oin' rodu"ts that redu"e o##utant emissions and ro"esses for reser&ation of natura# resour"es and ener'y a#on' a## the sta'es of the rodu"t #ife"y"#e from rodu"tion, sa#es, and use to disosa#. (he "omany has a#so been in the forefront of de&e#oment of en&ironment friend#y te"hno#o'ies #i%e ybrid E#e"tri" Dehi"#es =EDs>, and ue# Ce## E#e"tri" Dehi"#es =CEDs> and has been a$arded the -SO 900 "ertifi"ation for a## its three ma!or #ants in @#san, *san and Ieon!u in S.orea.
SOCIAL RESPONSIBILITY
yundai, as a resonsib#e "ororate "iti+en is "ommitted to sustainab#e so"ia# de&e#oment and the reser&ation of the en&ironment. *## the "omany?s %ey manufa"turin' units, in"#udin' the -ndian #ant has the -SO 900 "ertifi"ation for its En&ironment mana'ement ra"ti"es. *s a art of its
so"ia# resonsibi#ity ro'rams, the "omany "ondu"ts &arious "amai'ns to sread a$areness of in"ar safety and safe dri&in' ra"ti"es, arti"u#ar#y tar'eted a'ainst drun%en dri&in', seedin', et".
*s a art of its "ommunity de&e#oment ro!e"ts, the "omany has adoted a fe$ &i##a'es around its fa"tory in (ami#nadu and has been $or%in' to$ards the so"ia# and e"onomi" de&e#oment of these &i##a'es, assistin' them in the areas of rimary hea#th "are, edu"ation, basi" amenities and em#oyment oortunities.
CHA,E 9
OBJECTIVES, SCOPE AND LIMITATIONS OF THE STUDY
2.1
OBJECTIVES OF THE STUDY
(his study is underta%en $ith the fo##o$in' ob!e"ti&es. .
(o assess the e4istin' "u#ture of the or'ani+ation and to find its
ima"t on em#oyees beha&iour. 2.
(o ana#yse the o&era## erforman"e of the em#oyees.
3.
(o #earn the em#oyees re#ationshi $ith their eers.
9.
(o study the em#oyees fee# about the mana'ement.
5.
(o understand ho$ the em#oyer en"oura'es arti"iation in de"ision ma%in'.
6.
2.2
.
(o find out the em#oyees moti&ationa# fa"tor.
SCOPE OF THE STUDY
-t he#s the mana'ement
(o understand the "auses of erforman"e rob#ems.
(o understand ho$ to assess the effe"ti&eness of moti&ationa# ra"ti"es in the or'ani+ation.
2.
(his study fo"uses on today?s turbu#ent, often "haoti", en&ironment, "ommer"ia# su""ess deends on em#oyees ma%in' use of their ta#ents in fu##.
3.
(he mana'ement "an "reate the $or% en&ironment in $hi"h their em#oyees $i## thri&e.
9.
(he mana'ement "an
Enhan"e the rofessiona# er"etion of the em#oyees
oster a team oriented "ooerati&e en&ironment
Enhan"e em#oyee re#ationshi
Pro&ide "onstru"ti&e feedba"% to their erforman"e
En"oura'e the reso#&e of the em#oyees to "han'e the ne'ati&e beha&ior attern
2.3
LIMITATIONS OF THE STUDY
-t is diffi"u#t to e#i"it resonses from em#oyees $ho do ni'ht shifts.
(he attitude of the $or%er "han'es from time to time. en"e the resu#t of the ro!e"t may be a#i"ab#e on#y at resent.
:e "annot 'et e4a"t information be"ause some of the em#oyees are re#u"tant to share the information.
CHA,E %
ESEACH 1EHO2O*OG0
%.#
ESEACH 2ESIG!
* resear"h desi'n is an arran'ement of "ondition for "o##e"tion and ana#ysis of the data in a manner that aims to "ombine re#e&an"e to the resear"h urose $ith e"onomy in ro"edure.
(he study is des"riti&e in nature i.e., des"riti&e resear"h. 1es"riti&e resear"h is "on"erned $ith des"ribin' the "hara"teristi"s of a arti"u#ar indi&idua# or 'rou. (his in"#udes sur&eys and fa"tfindin' enuiries of different %inds. (he main "hara"teristi" of this method is that the resear"her has no "ontro# o&er the &ariab#es one "an on#y reort $hat has haened or $hat is haenin'. (hus, the resear"h desi'n in "ase of des"riti&e study is a "omarati&e desi'n thro$in' #i'ht on a## the areas and must be reared %eein' the ob!e"ti&es of the study and the resour"es a&ai#ab#e. (his study in&o#&es "o##e"tion of data from Iunior #e&e# E4e"uti&es.
%.9 ,O,)*AIO! SIFE
(he uni&erse of the study "onsists of em#oyees =Iunior #e&e# E4e"uti&es> of yundai $ith a tota# number of 05. Out of the tota# ou#ation data "ou#d be "o##e"ted from 00 ersons.
%.%
2AA SO)CE
(his study in&o#&es "o##e"tion of rimary data from the em#oyees of yundai. (his sur&ey method is used "onsiderin' the si+e of the uni&erse and time fa"tor. 1ata are "o##e"ted throu'h stru"tured Kuestionnaire. Kuestionnaire has been desi'ned and ersona##y administered.
%.:
A!A*0SIS A!2 I!E,EAIO!
*s the uestions 'enerate dire"t information the data $ere ana#y+ed usin' Statisti"a# too#s su"h as,
.
Sim#e er"enta'e
2.
:ei'hted a&era'e
CHA,E :
2AA A!A*0SIS A!2 I!E,EAIO!
:.#
,ECE!AGE A!A*0SIS O/ HE 2AA
AB*E !O. # HIGH*0 I!5O*5E2 I! HEI O( S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
53 29 9 < 0
53.0 29.0 9.0 <.0 0.0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 53G of the resondents ha&e stron'#y a'reed that they are hi'h#y in&o#&ed in $or%, fo##o$ed by 29G of the resondents $ho a'reed, 9G of the resondents are neutra# and
AB*E !O. 9 ABI*I0 O 1A!AGE HEI O! O( S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
9; 39 5 9 0
9;.0 39.0 5.0 9.0 0.0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 9;G of the resondents ha&e stron'#y a'reed about mana'in' their o$n $or%, fo##o$ed by 39G of the resondents $ho a'reed, 5G of the resondents are neutra# and 9G of the resondents s#i'ht#y disa'reed.
AB*E !O. % OHES COO,EAE O GE O( 2O!E S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
2 65 23 0 0
2.0 65.0 23.0 0.0 0.0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 65G of the resondents are a'reein' about "ooeration in doin' $or%, 2G of the resondents stron'#y a'ree and 23G of the resondents are neutra#. (his sho$s that ma!ority of the em#oyees fee# that there is interersona# "ooeration.
AB*E !O. : 1E1BES HA5E A GOO2 I!E,ESO!A* E*AIO!SHI, S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
22 9 32 5 0
22.0 9.0 32.0 5.0 0.0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 9G of the resondents a'ree on that they ha&e 'ood re#ationshi $ith other members, 22G of the resondents ha&e stron'#y a'reed, 32.;G of the resondents are neutra# and 5G of the resondents s#i'ht#y disa'reed.
AB*E !O. ; E1,*O0EE CO!S)*E2 O! I1,OA! 1AES S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
5 26 50 < 0
5.0 26.0 50.0 <.0 0.0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 50G of the resondents are neutra# about the boss "onsu#t the em#oyee on imortant matters, fo##o$ed by 5G of the resondents $ho stron'#y a'reed, 26G of the resondents ha&e a'ree and
AB*E !O. & E//ECI5E )I*IFAIO! O/ S(I**S A!2 ABI*IIES B0 HE CO1,A!0
S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
< 56 26 5 9
<.0 56.0 26.0 5.0 9.0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 56G of the resondents a'ree that their s%i##s and abi#ities are uti#i+ed effe"ti&e#y by the "omany,
AB*E !O. " CA,ABI*IIES AE 5IEE2 AS I1,OA! SO)CE O/ CO1,EII5E A25A!AGE S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
8 3< 2; 6 0
8.0 3<.0 2;.0 6.0 0.0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 3
AB*E !O. = O( E*AE2 S)GGESIO!S AE 5A*)E2 S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
3 99 30 6 ;
3.0 99.0 30.0 6.0 ;.0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 99G of the resondents a'ree that their $or% re#ated su''estions are &a#ued in the or'ani+ation, 3G of the resondents stron'#y a'reed, 30G of the resondents are neutra#, 6G of the resondents s#i'ht#y disa'reed and ;G of them disa'reed.
AB*E !O. ' HE OGA!IFAIO! 5A*)ES 2I5ESI0 S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
3 50 28 < 0
3.0 50.0 28.0 <.0 0.0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 50G of the resondents a'ree that the or'anisation &a#ues di&ersity, 3G of the resondents ha&e stron'#y a'reed, 28G of the resondents are neutra# and
AB*E !O. #$ OGA!IFAIO! HAS C*EA A!2 CO!SISE! SE O/ 5A*)ES S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
22 35 33 6 9
22.0 35.0 33.0 6.0 9.0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 35G of the resondents a'ree that the or'ani+ation has "#ear and "onsistent set of &a#ues, 22G of the resondents ha&e stron'#y a'reed, 33G of the resondents are neutra#, 6G of the resondents s#i'ht#y disa'reed and 9G of them disa'reed.
AB*E !O. ## HI*E 2ISAGEE1E!S OCC) HE E1,*O0EE O( HA2 O ACHIE5E SO*)IO!S S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
; 58 < 2 9
;.0 58.0 <.0 2.0 9.0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 58G of the resondents a'ree that they $i## $or% hard to a"hie&e L$in$inM so#utions $hen disa'reements o""ur, ;G of the resondents stron'#y a'ree,
AB*E !O. #9 EAS0 /O HE E1,*O0EE O EACH CO!SE!S)S E5E! O! 2I//IC)* ISS)ES S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
2 9< 3 8 0
2.0 9<.0 3.0 8.0 0.0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 9
AB*E !O. #% /EE* HA,,0 O O( IH ,EO,*E /O1 OHE ,AS O/ HE OGA!IFAIO! A*SO S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
99 35 3 8 0
99.0 35.0 3.0 8.0 0.0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 99G of the resondents ha&e stron'#y a'reed that they fee# hay to $or% $ith eo#e from other art of the or'ani+ation a#so, fo##o$ed by 35G of the resondents $ho a'reed, 3G of the resondents are neutra#, and 8G of the resondents s#i'ht#y disa'reed.
AB*E !O. #: I IS EAS0 O COO2I!AE IH 2I//EE! 2E,A1E!S O/ HE OGA!IFAIO! !o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
9 96 0 2
9.0 96.0 .0 0.0 2.0
otal
#$$
#$$.$
S.!o.
. 2. 3. 9. 5.
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 96G of the resondents a'ree that it is easy for them to "oordinate $ith other deartments, 9G of the resondents stron'#y a'ree, G of the resondents are neutra# and 2G of the resondents disa'reed.
AB*E !O. #; E1,*O0EES ES,O!2 E** O HE OGA!IFAIO!A* CHA!GES S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
92 9; 0 0
92.0 9;.0 .0 0.0 0.0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 9;G of the resondents a'ree that they resond $e## to the or'anisationa# "han'es, 92G of the resondents stron'#y a'ree and G of the resondents are neutra#.
AB*E !O. #& E1,*O0EES CO!I!)A**0 A2O, O !E A!2 I1,O5E2 A0S O 2O O(
S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
33 96 6 9
33.0 96.0 6.0 9.0 .0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 96G of the resondents a'ree that they "ontinua##y adot ne$ and imro&ed $ays to do $or%, 33G of the resondents stron'#y a'ree, 6G of the resondents are neutra#, 9G of the resondents s#i'ht#y disa'reed and G of them disa'reed.
AB*E !O. #" CO1,A!0’S C)E! ACI5IIES E/*EC A SO!G /OC)S O! C*IE!S S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
22 95 23 0 0
22.0 95.0 23.0 0.0 0.0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 95 of the resondents a'ree that the "omanys "urrent a"ti&ities ref#e"t a stron' fo"us on "#ients, 22G of the resondents stron'#y a'ree, 23G of the resondents are neutra#, 0G of the resondents s#i'ht#y disa'reed.
AB*E !O. #= E1,*O0EES GI5E! A EA* O,,O)!I0 O I1,O5E HEI S(I**S I! HE OGA!IFAIO! S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
3 9 5 5 8
3.0 9.0 5.0 5.0 8.0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 9G of the resondents a'ree that they are 'i&en rea# oortunity to imro&e their s%i##s in the or'ani+ation, 3G of the resondents stron'#y a'ree, 5G of the resondents are neutra#, 5G of the resondents s#i'ht#y disa'reed and 8G of them disa'reed.
AB*E !O. #' E1,*O0EES 5IE /AI*)E AS A! O,,O)!I0 /O *EA!I!G A!2 I1,O5E1E! S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
25 52 8 9
25.0 52.0 8.0 .0 9.0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 52G of the resondents a'ree that they &ie$ fai#ure as an oortunity for #earnin' and imro&ement, 25G of the resondents stron'#y a'reed, 8G of the resondents are neutra#, G of the resondents s#i'ht#y disa'reed and 9G of them disa'reed.
AB*E !O. 9$ OGA!IFAIO! HAS A C*EA 1ISSIO! HA GI5ES 1EA!I!G A!2 2IECIO! O HEI O( S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
20 98 23 2 ;
20.0 98.0 23.0 2.0 ;.0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 98G of the resondents a'ree that the or'ani+ation has a "#ear meanin' and dire"tion to their $or%, 20G of the resondents stron'#y a'ree, 23G of the resondents are neutra#, 2G of the resondents s#i'ht#y disa'reed and ;G of them disa'reed.
AB*E !O. 9# E1,*O0EES AE C*EA IH HE OGA!IFAIO!’S *O!G E1 ,),OSE A!2 2IECIO!
S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
2< 96 ; 2 6
2<.0 96.0 ;.0 2.0 6.0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 96G of the resondents a'ree that they are "#ear $ith the or'ani+ation?s #on' term urose and dire"tion, 2
AB*E !O. 99 E1,*O0EES HA5E C*EA I2EA ABO) HE CO1,A!0’S GOA* S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
32 9< 5 2 2
32.0 9<.0 5.0 2.0 2.0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 9
AB*E !O. 9% E1,*O0EES CO!I!)O)S*0 AC( HEI ,OGESS AGAI!S HE SAE2 GOA*S S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
26 98 22 3
26.0 98.0 22.0 3.0 .0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 98G of the resondents a'ree that they "ontinuous#y tra"% their ro'ress a'ainst the stated 'oa#s, 26G of the resondents stron'#y a'ree, 22G of the resondents are neutra#, 3G of the resondents s#i'ht#y disa'reed and G of them disa'reed.
AB*E !O. 9: E1,*O0EES HA5E A SHAE2 5ISIO! ABO) HE /))E O/ OGA!IFAIO! !o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
96 30 ; 9 3
96.0 30.0 ;.0 9.0 3.0
otal
#$$
#$$.$
S.!o.
. 2. 3. 9. 5.
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 96G of the resondents ha&e stron'#y a'reed that they ha&e a shared &ision about the future of the or'ani+ation, fo##o$ed by 30G of the resondents $ho a'reed, ;G of the resondents are neutra#, 9G of the resondents s#i'ht#y disa'reed and 3G of them disa'reed.
AB*E !O. 9; OGA!IFAIO!’S 5ISIO! CEAES 1OI5AIO! /O HE E1,*O0EES
S.!o.
. 2. 3. 9. 5.
!o. o@ espondents
,ercentage
Stron'#y *'ree *'ree Aeutra# S#i'ht#y 1isa'ree 1isa'ree
25 5; 0 3 5
25.0 5;.0 0.0 3.0 5.0
otal
#$$
#$$.$
Opinion
I!/EE!CE
rom the abo&e tab#e it is "#ear that 5;G of the resondents a'ree that or'ani+ations &ision "reates moti&ation for them, 25G of the resondents stron'#y a'ree, 0G of the resondents are neutra#, 3G of the resondents s#i'ht#y disa'reed and 5G of them disa'reed.
:.9
EIGHE2 A5EAGE
AB*E !O. 9& O,I!IO! ABO) HE OGA!IFAIO!A* /ACOS IH ES,EC O E1,*O0EES BEHA5IOA* AS,ECS
S.!o.
/actors
eightage Score
.
- am hi'h#y in&o#&ed in my $or%
9.2
2. 3. 9.
- ha&e the abi#ity to mana'e my o$n $or% (he eo#e - $or% $ith "ooerate to 'et $or% done /y team members ha&e a 'ood interersona#
9.29 3.8< 3.80
5. 6.
re#ationshi $ith me /y boss "onsu#ts me on imortant maters /y s%i##s and abi#ities are uti#i+ed effe"ti&e#y by the
3.9; 3.6
;.
"omany /y "aabi#ities are &ie$ed as an imortant sour"e
3.9<
8. <. 0. .
of "ometiti&e ad&anta'e /y $or% re#ated su''estions are &a#ued (he or'ani+ation &a#ues di&ersity (here is a "#ear and "onsistent set of &a#ues :hen disa'reements o""ur, - $or% hard to a"hie&e
3.50 3.6; 3.65 3.82
2.
L$in$inM so#utions -t is easy for me to rea"h "onsensus, e&en on
3.65
3.
diffi"u#t issues - fee# hay to $or% $ith eo#e from other arts of
9.0;
9.
the or'ani+ation a#so -t is easy for me to "oordinate $ith different
9.29
5. 6.
deartments of the or'ani+ation - resond $e## to the or'ani+ationa# "han'es - "ontinua##y adot ne$ and imro&ed $ays to do
9.3 9.06
;.
$or%. (he "omanys "urrent a"ti&ities ref#e"t a stron'
3.;<
8.
fo"us on "#ients - am 'i&en a rea# oortunity to imro&e my s%i##s
3.82
<.
in this or'ani+ation - &ie$ fai#ure as an oortunity for #earnin' and
3.<3
20.
imro&ement (here is a "#ear mission that 'i&es meanin' and
3.;5
dire"tion to my $or%
2.
- am "#ear $ith the or'ani+ations #on'term
3.<0
22. 23.
urose and dire"tion - ha&e "#ear idea about my "omanys 'oa# - "ontinuous#y tra"% my ro'ress a'ainst the stated
9.0; 3.<5
29.
'oa#s - ha&e a shared &ision of $hat the or'ani+ation $i##
9.2
25.
be #i%e in the future Or'ani+ations &ision "reates moti&ation for me
3.<9
I!/EE!CE
rom the abo&e tab#e it is "#ear that most of the resondents 'a&e more $ei'hta'e for the statement L- resond $e## to the or'ani+ationa# "han'esM, se"ond#y resondents 'i&e more $ei'hta'e for t$o statements Lha&e the abi#ity to mana'e my o$n $or% 7 -t is easy for me to "oordinate $ith different deartments of the or'ani+ation M, third $ei'hta'e for statement L- am hi'h#y in&o#&ed in my $or%M, fourth $ei'hta'e for the statement L- ha&e a shared &ision of $hat the or'ani+ation $i## be #i%e in the futureM and the fifth osition is for t$o statements L- fee# hay to $or% $ith eo#e from other arts of the or'ani+ation a#so 7 - ha&e "#ear idea about my "omanys 'oa#M.
CHA,E ;
ES)*S A!2 2ISC)SSIO!S
;.#
/I!2I!GS
/a!ority =53G> of the resondents stron'#y a'reed that they are hi'h#y in&o#&ed in their $or%.
Si+ab#e number =9;G> of the resondents stron'#y a'reed that they ha&e abi#ity to mana'e their o$n $or%.
/a!ority =65G> of the resondents a'reed that the eo#e they $or% $ith are "ooeratin' to 'et $or% done.
Si+ab#e number =9G> of the resondents a'reed that they ha&e 'ood re#ationshi $ith other members.
a#f =50G> of the resondents are neutra# that their boss "onsu#t them on imortant matters.
/a!ority =56G> of the resondents a'reed that the "omany uti#i+es their s%i##s and abi#ities effe"ti&e#y.
* 'ood number =3 of the resondents a'reed that their "aabi#ities are &ie$ed as an imortant sour"e of "ometiti&e ad&anta'e.
Si+ab#e number =99G> of the resondents a'reed that their $or% re#ated su''estions are &a#ued by the "omany.
a#f =50G> of the resondents a'reed that the or'ani+ation &a#ues di&ersity.
* 'ood number =35G> of the resondents a'reed that there is "#ear and "onsistent set of &a#ues in the or'ani+ation.
/a!ority =58G> of the resondents a'reed that $hi#e disa'reements o""ur they $or% hard to a"hie&e L$in$inM so#utions.
Si+ab#e number =9 of the resondents a'reed that its easy for them to rea"h so#utions e&en on diffi"u#t issues.
Si+ab#e number =99G> of the resondents stron'#y a'reed that they fee# hay to $or% $ith eo#e from other arts of the or'ani+ation a#so.
Si+ab#e number =96G> of the resondents a'reed that its easy for them to "oordinate $ith other deartments.
Si+ab#e number =9;G> of the resondents a'reed that they resond $e## for the or'ani+ationa# "han'es.
Si+ab#e number =96G> of the resondents a'reed that they "ontinuous#y adot to ne$ 7 imro&ed $ays to do $or%.
Si+ab#e number =95G> of the resondents a'reed that "omanys "urrent a"ti&ities ref#e"t a stron' fo"us on "#ients.
Si+ab#e number =9G> of the resondents a'reed that they are 'i&en a rea# oortunity to imro&e their s%i##s in the or'ani+ation.
/a!ority =52G> of the resondents a'reed that they &ie$ fai#ure as an oortunity for #earnin' and imro&ement.
Si+ab#e number =98G> of the resondents a'reed that the or'ani+ations "#ear mission 'i&es meanin' and dire"tion to their $or%.
a#f =50G> of the resondents a'reed that they are "#ear $ith or'ani+ations #on' term urose and dire"tion.
Si+ab#e number =9 of the resondents a'reed that they ha&e "#ear idea about the "omanys 'oa#.
Si+ab#e number =98G> of the resondents a'reed that they "ontinuous#y tra"% their ro'ress a'ainst stated 'oa#s of the "omany.
Si+ab#e number =96G> of the resondents stron'#y a'reed that they ha&e shared &ision on or'ani+ations future.
/a!ority =5;G> of the resondents a'reed that the or'ani+ations &ision "reates moti&ation for them.
/ost of the resondents 'a&e more $ei'hta'e for the statement Lresond $e## to the or'ani+ationa# "han'esM.
;.9
S)GGESIO!S
-n trainin' ro'rammes ra"ti"a# sessions must re"ei&e 'reater emhasi+e.
(he mana'ement may enhan"e the freuen"y of em#oyees feedba"% on their erforman"e.
Ao$, on#y the em#oyees $ho be#on' to "ommittees "an arti"iate in de"isionma%in'. (he mana'ement may en"oura'e a## the em#oyees to arti"iate in de"isionma%in' ro"ess.
;.%
CO!C*)SIO!
(he study about the or'ani+ationa# "u#ture and beha&iour on em#oyees re&ea#s that the $or%ers $ere satisfied $ith their abi#ity, "o oeration, team $or%, in&o#&ement, suer&isors, uti#i+ation of their s%i##s and re$ards et". (hey are hi'h#y satisfied $ith the "urrent "u#ture of /-.
Be"ause of this fa&ourab#e "u#ture the em#oyees sho$ ositi&e beha&iours #i%e hi'h in&o#&ement, hi'h#y "ommitment to the or'ani+ation, hi'h#y moti&ated and hi'h#y f#e4ib#e to the or'ani+ationa# "han'es et".
