Dynatrace vs. New Relic APM Report From IT Central Station 2018-03-04

Dynatrace and New Relic APM Product Reviews and Buyer's Guide

March 2018

Dynatrace and New Relic APM

Contents Overview

3

Top Review by Topic of Dynatrace and New Relic APM

4-6

Vendor Directory

7-8

Top Application Performance Management (APM) Vendors, Weighted

9-10

Top 5 Solutions by Ranking Factor

11

About This Report and IT Central Station

12

© 2018 IT Central Station To read more reviews please visit https://www.itcentralstation.com/products/comparisons/dynatrace_vs_new-relic-apm?tid=pdf_comp_19962-20925

2


Overview SOLUTION

Dynatrace

New Relic APM

OVERVIEW

Dynatrace has redefined how you monitor todayÕs digital ecosystems. AI-powered, full stack and completely automated, itÕs the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. More than 8,000 customers use Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

SAMPLE CUSTOMERS

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France TŽlŽvisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network...

TOP COMPARISONS

AppDynamics APM vs. Dynatrace Compared 11% of the time

AppDynamics APM vs. New Relic APM Compared 9% of the time

New Relic APM vs. Dynatrace Compared 7% of the time

CA APM vs. New Relic APM Compared 6% of the time

CA APM vs. Dynatrace Compared 6% of the time

Dynatrace vs. New Relic APM Compared 6% of the time

TOP INDUSTRIES, BASED ON REVIEWERS*

Healthcare Company ... 7% Comms Service Provider ... 9% Insurance Company ... 13% Financial Services Firm ... 28%

Software R&D Company ... 7% Media Company ... 7% Marketing Services Firm ... 11% Financial Services Firm ... 23%

TOP INDUSTRIES, BASED ON COMPANIES READING REVIEWS*

Manufacturing Company ... 7% Healthcare Company ... 10% Insurance Company ... 12% Financial Services Firm ... 36%

Retailer ... 9% Media Company ... 11% Financial Services Firm ... 13% Software R&D Company ... 24%

COMPANY SIZE, BASED ON REVIEWERS*

1-200 Employees ... 11% 201-1000 Employees ... 14% 1001+ Employees ... 75%


COMPANY SIZE, BASED ON COMPANIES READING REVIEWS*



* Data is based on the aggregate profiles of IT Central Station Users researching this solution.


3


Top Reviews by Topic SOLUTION

VALUABLE FEATURES

Dynatrace

Platform7926

It is different for me than other users. I like the PurePaths dashlet the most. This is mostly because (and I can count a handful at times where this has not been this scenario) as soon I open the PurePaths dashlet and sort by response time, there is the problem. Every time. If the PurePaths dashlet pulls up 750,000 PurePaths, I really only needed to know about seven or eight of them. Then, being able to look into the code-level dive about it, that is just a sanity check. Just to make sure that ... [Full Review]

New Relic APM

Naftali Marcus

ItÕs absolutely the ability to get a really specific read of what is taking up time. For example, if a webpage takes two minutes to load it tells you why itÕs taking so long. They instrument up from the bottom to the top Ð every piece of code - they have a very perfect read of whatÕs being done, and how long itÕs taking. And, a super nice way of presenting that. [Full Review]

DannyWong

Supervis4b56

Dashboards is one, troubleshooting is another. I come from the monitoring perspective, so the ability to triage quickly is important, and the ability to alert and tell people where the problem is, that's what I really like about the product. [Full Review]

It shows us where the bottlenecks are in our code. It was great to reveal where our code was insufficient or needs to be refactored. The most important thing is that it tells us where the latency in throughput and response time are. [Full Review]

KeithRobertson

* End-to-end visibility of the applications, since we have them instrumented. Understanding where the hotspots are in the applications. * Quick Fault Domain Isolations: When people are having a problem, understanding where to look, and letting all the other people go back to their day jobs. * The UEM feature, User Experience Management: Understanding how users are perceiving the application and then connecting that back into back-end systems to understand why things have gotten slow and then dea... [Full Review]


4



IMPROVEMENTS TO MY ORGANIZATION

Dynatrace

Supervis4b56

Right now in an AppMon, when you have DevOps teams looking to see where transactions are going through from business transactions, and they want to set up measurements to see how things are. And dashboards - dashboards are extremely important now. Thresholds are important. After today, at the Perform 2018 conference, I can say more because I can see, even though we're AppMon 6.5 now, and we're g oing to Dynatrace, I was really impressed with everything I saw. The fact that I was impressed, and I ... [Full Review]

New Relic APM

Naftali Marcus

The website is much more responsive because we are able to quickly pinpoint the worst pages Ð we can be really targeted with where we put our resources. In a lot of areas, one page takes one minute, the next can be ten, then some take one, some take 30 seconds. You have to decide at what point you want to focus, this allows us to find the pages that are really painful for users, and fix those and make them a lot better. [Full Review]

DevOpsLead808 KeithRobertson

Mean time to resolution is probably the biggest improvement. Also, operational awareness is probably one I haven't touched on too much. I think in the past a lot of teams really didn't have a comfortable feel for how well, or not well, their applications were performing. You would get log files, things like that, just a small amount of perspective. In a lot of cases, people complaining was their first indicator of a problem and, really, nobody wants to be in that situation. We started using this... [Full Review]

Danielle Keeling

It increases productivity first of all, and it makes our troubleshooting efforts more efficient. We donÕt do the war-room thing, I hate the war-room thing. A lot of the time, when thereÕs an issue, before they can even assemble the war room, IÕm telling them, "Okay, the problem is here, you need to fix this and then weÕre good to go." [Full Review]

We've been able to automate a lot of our interactions with it. Also, it has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra). [Full Review]

Abdullah Aldebas

We are a web development agency, focused on Drupal CMS. As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in. New Relic provides deep analysis for data and server health so it lets us know of network bottlenecks before we deliver the project to enhance our product. Therefore, we can be sure that we deliver the best value for our customers. [Full Review]


5



ROOM FOR IMPROVEMENT

Dynatrace

Platform7926

I would love to see a better data export, because AppMon's charting capabilities leaves a lot to be desired. The dashboarding capabilities leaves a lot to be desired. There are a lot of times, for example, at my last company, they wanted Dynatrace data in addition to a bunch of other stuff dumped into one place. It was not just performance metrics. The CEO wanted his business metrics in the same place as the performance metrics along with a lot of other stuff. However, Dynatrace could not export... [Full Review]

Supervis4b56

I haven't had a chance to go through all of it, but I would like to see the ability, from an administrative standpoint, for it to collect statistics. I want to be able to see the servers that the agents are installed on. I want it to be able to start doing collections for me by platform: How many Linux servers do I have? How many Windows servers do I have? Statistically give me the information of how things are performing, but I want that in a dashboard, where I can look at a dashboard and I can... [Full Review]

KeithRobertson

New Relic APM

Naftali Marcus

It gives you amazing statistics, but doesnÕt give you enough information about what to do with the statistics. The sales people need to be on board on this end. [Full Review]

DevOpsLead808

I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow. It added many more clicks and was surprisingly frustrating. Luckily, that was mostly reverted, but more recently, around six months ago, they redesigned the error reporting page. This is another example of a tool that worked fine, but which is now very hard to use. About six months to a year ago, we invested a lot of time automating a lot... [Full Review]

Abdullah Aldebas

Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way w e would be able to do that would be if we had server appliance for clients that we could install in their data centres. [Full Review]

Over the last year, one of the things we've had a challenge with is, we've used AppMon for so long, people are quite comfortable with it. We had a pilot of Dynatrace SaaS up and running for about a year, trying to transition application teams over to it: "Try this new tool out," - especially at microservices-based applications. And a lot of the features at the time that were in AppMon were not yet available, or worked differently, so we had some challenges in internally selling it. Since then, a... [Full Review]


6


Vendor Directory Aurea

Actional

IBM

IBM Tivoli Composite Application Manager

Akamai

Akamai mPulse

INETCO

INETCO Insight

SmartBear Software

AlertSite

InfoVista

InfoVista 5View NetFlow

Apica Systems

Apica Synthetic

Instana

Instana Dynamic APM

AppDynamics

AppDynamics APM

iTrinegy

iTrinegy AppQoS [EOL]

AppDynamics

AppDynamics Browser Real-User Monitoring

ITRS

ITRS Geneos

JenniferSoft

JenniferSoft

AppDynamics

AppDynamics Database Monitoring Knoa

Knoa EPM

VMware

Apteligent Mackerel

Mackerel

Avada Software

Avada Software Infrared360 ManageEngine

ManageEngine Applications Manager

BMC

BMC Appsight Micro Focus

Micro Focus AppPulse Suite

BMC

BMC End User Experience Management Micro Focus

Micro Focus Business Process Monitor

BMC

BMC Middleware Management Micro Focus

Micro Focus Diagnostics

BMC

BMC TrueSight Operations Management Micro Focus

Micro Focus Real User Monitor

BMC

BMC TrueSight Pulse Micro Focus

Micro Focus SiteScope

CA Technologies

CA APM Nastel Technologies

Nastel AutoPilot

CA Technologies

CA App Synthetic Monitor Netuitive

Netuitive

CA Technologies

CA Application Delivery Analysis New Relic

New Relic APM

CA Technologies

CA CEM New Relic

New Relic Browser

CA Technologies

CA Digital Experience Insights New Relic

New Relic Synthetics

Catchpoint

Catchpoint NRG Global

NRG Global AppLoader

Cavisson

Cavisson NetDiagnostics NRG Global

NRG Global AppsWatch

Cedexis

Cedexis Impact Nudge

Nudge APM

Compuware

Compuware Strobe Oracle

Correlsense

Correlsense SharePath

Oracle Application Performance Monitoring Cloud Service

Datadog

Datadog

Oracle

Oracle Real User Experience Insight

Dotcom-Monitor

Dotcom-Monitor UserView Monitoring

Plumbr

Plumbr

Xplenty

DRIVEN APM

Idera

Precise APM

Dynatrace

Dynatrace

Quest Software

Quest Foglight for APM

eg Innovations

eG Enterprise

Riverbed

Riverbed SteelCenter Aternity

Germain Software

Germain

Riverbed

Riverbed SteelCentral AppInternals

IBM

IBM Application Performance Management

Riverbed

Riverbed SteelCentral AppResponse


7


Vendor Directory Dynatrace

Ruxit [EOL]

SolarWinds

SolarWinds TraceView

Savision

Savision Live Maps

Stackify

Stackify

Savvius

Savvius OmniPeek

ASG

TeVista

Savvius

Savvius Omnipliance

Blue Medora

True Visibility Suite

SecurActive

SecurActive Performance Vision

TwinPrimeLabs

Twin Prime

Sematext

Sematext SPM Performance Monitoring

Velocimetrics

Velocimetrics

SolarWinds

SolarWinds Server and Application Monitor

VMware

Wavefront


8


Top Application Performance Management (APM) Vendors, Weighted Over professionals have used IT Central Station research. Here are the top vendors based on product reviews, ratings, and comparisons. All reviews and ratings are from real users, validated by our triple authentication process.

Chart Key Views

Comparisons

Number of views

Reviews

Number of times compared to another product

Followers

Total number of reviews on IT Central Station

Number of followers on IT Central Station

Average Rating Average rating based on reviews

Bar length The total ranking of a product (i.e. bar length) is based on a weighted aggregate ranking of that product's Views (weighting factor = 17.5%), Comparisons (17.5%), Reviews (17.5%), Followers (17.5%), and Average Rating (30%). Reviews and ratings by resellers are excluded from the rankings. For each ranking factor, the score (i.e. bar segment length) is calculated as a product of the weighting factor and its position for that ranking factor. For example, if a product has 80% of the number of reviews compared to the product with the most reviews in its category, then the product's bar length for reviews would be 17.5% (weighting factor) * 80%.

1

Dynatrace

37,538 views

2

2,244 followers

8.8 average rating

19,945 comparisons

75 reviews

2,912 followers

8.3 average rating

9,766 comparisons

89 reviews

3,115 followers

8.2 average rating

14,105 comparisons

7 reviews

2,273 followers

8.6 average rating

4,281 comparisons

26 reviews

918 followers

8.0 average rating

New Relic APM

35,136 views

5

175 reviews

CA APM

53,724 views

4

21,312 comparisons

AppDynamics APM

41,533 views

3

ITRS Geneos

14,648 views


9


6


9,888 views

7

2,591 followers

8.6 average rating

4,241 comparisons

14 reviews

644 followers

7.9 average rating

2,395 comparisons

10 reviews

972 followers

8.0 average rating

659 followers

8.8 average rating

2,475 followers

9.0 average rating

SolarWinds Server and Application Monitor

4,154 views

10

8 reviews

Riverbed SteelCenter Aternity

9,357 views

9

3,638 comparisons


13,615 views

8

3,080 comparisons

10 reviews

Avada Software Infrared360

6,002 views

1,802 comparisons

6 reviews


10


Top 5 Solutions by Ranking Factor Views SOLUTION

VIEWS

1

CA APM

53,724

2

AppDynamics APM

41,533

3

Dynatrace

37,538

4

New Relic APM

35,136

5

ITRS Geneos

14,648

Reviews SOLUTION

REVIEWS

1

Dynatrace

175

2

CA APM

89

3

AppDynamics APM

75

4

ITRS Geneos

26

5


14

Followers SOLUTION

FOLLOWERS

1

CA APM

3,115

2

AppDynamics APM

2,912

3


2,591

4

Avada Software Infrared360

2,475

5

New Relic APM

2,273


11


About this report This report is comprised of a list of enterprise level vendors. We have also included several real user reviews posted on ITCentralStation.com. The reviewers of these products have been validated as real users based on their LinkedIn profiles to ensure that they provide reliable opinions and not those of product vendors.

About IT Central Station The Internet has completely changed the way we make buying decisions. We now use ratings and review sites to see what other real users think before we buy electronics, book a hotel, visit a doctor or choose a restaurant. But in the world of enterprise technology, most of the information online and in your inbox comes from vendors but what you really want is objective information from other users.

We created IT Central Station to provide technology professionals like you with a community platform to share information about enterprise software, applications, hardware and services.

We commit to offering user-contributed information that is valuable, objective and relevant. We protect your privacy by providing an environment where you can post anonymously and freely express your views. As a result, the community becomes a valuable resource, ensuring you get access to the right information and connect to the right people, whenever you need it.

IT Central Station helps tech professionals by providing:

¥ ¥ ¥

A list of enterprise level vendors A sample of real user reviews from tech professionals SpeciÞc information to help you choose the best vendor for your needs

Use IT Central Station to:

¥ ¥ ¥ ¥ ¥ ¥

Read and post reviews of vendors and products Request or share information about functionality, quality, and pricing Contact real users with relevant product experience Get immediate answers to questions Validate vendor claims Exchange tips for getting the best deals with vendors

IT Central Station 244 5th Avenue, Suite R-230 ¥ New York, NY 10001 www.ITCentralStation.com [email protected] +1 646.328.1944


12

Dynatrace vs. New Relic APM Report From IT Central Station 2018-03-04

Recommend Documents