Ch 14

discipline without punishment

1.

 A disciplinary process in which employees who violate policies are given oral reminders, then a written reminder, then a one-day decision-making leave, then dismissal.

List three specific steps Hotel Paris should take with respect to each individual human resource function (selection, training, and so on) to improve the level of ethics in the company.

 Answers will vary. However, some possible steps would be to incorporate honesty testing in selection, to train employees using ethics cases, and to discipline immediately and severely for ethics breaches on the part of any employee. (LO 14.3; AACSB: Analytic Skills; Learning Outcome: Describe the role of  human resource management in promoting ethics and fairness)

2.

Based on what you read in this chapter, create in outline form a strategy map showing how the Hotel’s HR function can foster employee ethics.

 A. Highlight the importance of ethics and fair treatment within the new employee orientation. B. Provide additional training to all supervisory staff on employment legislation and the importance of building and maintaining a culture of fair treatment and equity. C. Develop and implement a policy that stresses the importance of all staff being treated in a fair and equitable manner. The policy should also outline why ethics in the workplace is important. D. Implement a program where claims of discrimination or unethical treatment can be reviewed and addressed. Appeals to the final decision should rest with senior leadership. E. Periodic staff meetings should be conducted where the topic of ethics and fair treatment are addressed and staff has the option to ask questions and/or discuss concerns. (LO 14.1-3;  AACSB: Analytic Skills; Learning Outcome: Describe the role of human resource management in promoting ethics and fairness)

3.

Based on what you learned in this chapter, write a short (less than one page) explanation Lisa can use to sell to top management the need to improve the hotel chain’s fairness and  justice processes.

Senior leadership should be educated that claims of unfair treatment can be both expensive and expansive. Litigation to defend a claim can be costly and result in an unpopular reflection of the organization in the media. Also, recent cases have included personal liability on the part of senior  management. Senior management can have the most significant impact on creating and maintaining a culture of fair treatment. (LO 14.4; AACSB: Reflective Thinking Skills; Learning Outcome: Describe the role of human resource management in promoting ethics and fairness)

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