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Jose Abad Santos Campus 3058 Ave., Pasay City Tel CHAPTER 1 The Problem and its Background
Have an individual ever feel good because a group of people approached and talked to him? Or have an individual been motivated to do something because he feel like the society accepts him as who he is and what he is? Well, that is called social approval. It is a positive evaluation or appraisal of a group to an individual. It helps a person be motivated to gain the favor of the society. hey feel motivated to perform better and do things that are already approved by the society he!she is in. "nd before a person can gain social approval, he!she has to have some social interaction. #o now, what is social interaction? #ocial interaction is one part of our daily lives. It is the act of two people mutually oriented to each other $Weiten, %&1'(. "s we social interact with others, people tend to determine whether they are approved by the society they belong in $#utton ) *ouglas, %&1'(. In one study conducted by +eary, it illustra ted that social approval and selfesteem are related. He argued that when an individual feels that he!she is accepted by the society, his!her selfesteem increases $#utton et al., %&1'(. #elfesteem is a person-s evaluation of him!herself and of how other people perceive them. "ccording to +eary-s #ociometer heory of #elf esteem, social approval is one main source of selfesteem wherein whenever an individual feels that he!she is accepted by the society, his!her selfesteem boost $+eary, ottrell ) /hilips, %&&1(. #ocial approval not only motivates an individual-s selfesteem but it also motivates an
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel individual to perform better and perform things that are already accepted by the society which results to a better performance $#utton et al., %&1'(. "ccording to ast and 0urke-s theory of selfesteem an individual-s performance is influenced or affected by their surrounding-s appraisal and feedbacks. Whenever they receive positive feedbacks, their selfesteem becomes reinforced. #o when does 2ob performance takes place? 3ot 2ust in the study but in general? 4ob performance takes place after an individual-s selfesteem increases because according to +eary-s #ociometer heory, whenever an individual gains social approval, that individual-s selfesteem increases which means he!she is motivated to perform better so performance becomes better $#utton et al., %&1'(. 4ob performance became the other variable instead of 2ust performance to demonstrate the relation clearly. 4ob performance is all the behaviours, duties and tasks an employee should do in his!her work environment and how well he!she performs them $0erghe, %&11(. herefore, 2ob performance of sales clerk was chosen because they are known as front liners they are employees who interact regularly with customers $5obertson, %&&'( and is also the key on how customer will perceive the service 6uality of a company or management $0erghe, %&11(. #ales lerk is considered front liner because they are the ones assigned and responsible in greeting, approaching, helping, and interacting with customers $7okemuller, %&1'(. he performance of these people toward their 2ob can help the study determine whether the selfesteem has an effect to the relationship of social approval and 2ob performance. he study was conducted at #tar mall-s 5obinson-s department store and the respondents were the sales clerk of the said department store. #tar mall-s 5obinson-s department store
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel was the most convenient store to conduct the survey. he staffs were approachable and supportive. " survey was conducted to one hundred and fifty selected participants with ages from %& to 8& years old, both male and female. he test conducte d was used to measure the respondents- level of social approval needs, selfesteem and 2ob performance to see if self esteem mediates the relationship between social approval and 2ob performance. #ales lerks are very important in a store or management. hey are the key to the success of the management and they also have a lot of power within their field. hey also have a big role wherein the perception of the customers for the service 6uality of their store depends on how they serve the customers. *espite the importance of sales clerk, there aren-t many studies regarding sales clerk and their source of good 2ob performance. he researchers felt the need to conduct a study regarding sales clerks- performance in order to value them more and give benefits afterwards. Background of the Study
#ales field is one wideknown field nowadays because almost everyone buy, sell, e9change and trade almost everything so as sales field gets wider, sales profession is getting in demand too. One of most known position or 2ob is sales clerk : they are the ones who welcome, greet, approach and entertain all customers enter their working place. #ince sales clerk interact and sociali;e with customers everyday while their duty, they tend to have a need of social approval from them and also with their colleagues and superiors. herefore, the researchers decided to conduct a study where it-ll focus on not 2ust the 2ob performance of the sales clerk but also its source which is social approval and self esteem.
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel "fter gathering information and during the process of the study, it is determined that social approval and selfesteem makes a sales clerk fully motivated to demonstrate a better 2ob performance. Research Locale
he researchers conducted the study in #tar
he study aimed to determine whether there is a significant relationship with social approval, selfesteem and 2ob performance of sales clerk of #tar mall-s 5obinson-s department store. It also covers the level of each variable and how it influences one another. he study also stated how importance sales clerk works as front liner and how it may help their 2ob performance. It also included the demographic profile of the respondents on whether it has an effect to their level of social approval needs, selfesteem and d performance. "s survey was conducted to one hundred and fifty $1=&( selected participants, both male and female aging from %& years old to 8& years old which are included in early adulthood age to compare and differentiate each respondent-s social approval needs as well as the level of their selfesteem and 2ob performance.
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel
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Theoretical !rame"ork
+eary-s #ociometer heory of #elfesteem $1>>=( defines selfesteem as a barometer to which an individual is being included or e9cluded by others. It argues that people are motivated to have high level of selfesteem when they are approved by the society. #elf esteem is used to describe an individual-s view to himself.
#ocial "pproval is when an
individual feels that he!she is accepted by the society either in his!her appearance or skills $#utton et al., %&1'(. "ccording to +eary-s #ociometer of selfesteem $1>>=(, the main source of selfesteem is social approval this helps an individual boost their selfesteem $+eary, ottrell, ) /hilips, %&&1(. #ocial approval boosts selfesteem by making a person motivated after performing things that are already approved by the society. /eople tend to act and behave in way that is acceptable to the society. When they are already approved by the society, their selfesteem already increases and whenever they are re2ected by the society, their selfesteem is also affected and it decreases. In that case, motivation and performance then shows up individuals become motivate d to modify their behavior and improve and perform better for the essence of acceptance. #elfesteem is also used to monitor our sociali;ation towards other for social approval. +eary et al. $1>>=( showed that selfesteem is correlated with people-s assumption toward them on whether they are accepted or re2ected. Organi; ation of conomic ooperation and *evelopment $O*( found that the more time a person spends with friends, the higher self esteem he has $#utton et al., %&1'(.
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel /eople tend to perform better and do things that are accepted by the society so they can be approved also by the society $#utton et al., %&1'(. "s stated above, motivation to perform better shows up because people seek social approval from others. herefore, a person becomes motivated in order to gain social approval wherein after people gain social approval, their selfesteem increases. In relation to 2ob performance of sales clerk sales clerk are being motivated to show a better 2ob performance after their social approval needs are met. When their social approval needs are met, their selfesteem increases and their performance become better. "ccording to heory of 5easoned "ction $1>A=( wherein it focuses on the behavior, persuasion and intuition of an individual it argues that there are predictions on how an individual will behave ne9t e.g., after an individual feels he!she is socially approved, his!her selfesteem will then increases and it depends on him!her whether to perform better or not because there are also limitations on how factors affect the behavior or variable $Bohs, ) 0aumeister %&11(.
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel Theoretical Paradigm
he figure below demonstrated how each variable in the study relate, affect and influences one another. !igure 1
he figure above illustrates how the three variables are related to each other. hey are in the relationship wherein selfesteem is the mediator variable, social approval is the independent variable and 2ob performance is the dependent variable. he figure e9plains how they are connected or related to each other. "ccording to +eary-s #ociometer heory $1>>=(, whenever an individual feels he!she is accepted by the society, his!her selfesteem increases and every time the selfesteem increases, they tend to be motivated to perform things that are already accepted by the society. hus, their performance improves also.
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel "nd according to ast and 0urke-s heory of selfesteem $%&&%( when one individual receives positive feedback from a group or society, their selfesteem increases and this is one distinct process related to role performance. he performance of an individual is affected through different sources and one of it is social appraisal and comparisons. hus, selfesteem and social approval are related to each other while 2ob performance is affected when the two are met. Statement of the Problem
his study entitled, D#ocial "pproval, #elfesteem and 4ob /erformance of #ales lerk of #tar
1.1 "ge 1.% #e9 1.' ivil #tatus and 1.8 ype of mployment? $# What are the social approval needs of sales clerk of #tar
*epartment #tore in terms ofF
C
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel %.1 ustomers %.% olleagues and %.' #uperiors? %# What is the level of selfesteem of sales clerk of #tar
*epartment #tore in terms of their relationship withF '.1 hemselves and '.% Others? &# What is the level of 2ob performance of sales clerk of #tar
*epartment #tore in terms ofF 8.1 ustomers 8.% olleagues and 8.' #uperiors? '# *oes selfesteem significantly mediates the relationship between social
approval and selfesteem? Hyothesis
#elfesteem does not significantly mediates the relationship between social approval and 2ob performance of sales clerk of #tar
Significance of the Study
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel he researchers conducted the study social approval, selfesteem and 2ob performance of sales clerk, in order for the following to be benefitedF The Sales Clerk. he employees might have a better 2ob performance as a result of
improved social interaction and higher selfesteem. It can also be a result of the company-s programs and services. The (anagers. "s they are the people responsible for handling employees, their tasks,
duties and doings will be lessen as their employees perform better. The Comany. "fter the company implements programs and seminars, the employees
then can have a higher selfesteem as well as a better 2ob performance. he more the employees feel they are socially approved, the higher their selfesteem get. he higher their selfesteem gets, the better 2ob performance they get and a better 2ob performance they get, the higher the company-s income will be. The Alicants. hey are people who are seeking for 2ob positions as sales clerk and
the researchers believed that this study could help them improve their selfesteem in order to show a better 2ob performance in the near future.
)erational *efinition of Terms
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel he following terms are operationally definedF +ob Performance. his is all the behaviours, duties and tasks an employee and should
do in his!her work environment and how well he!she performs them. hese behaviours, duties and tasks are applicable in reaching the goal of an organi;ation $0erghe, %&11(. Sales Clerk. hey are the people responsible in approaching, greeting and entertaining
customers $7okemuller, %&1'(. hey are the key to the success of a company wherein the success of one-s company lies on them $"lbaugh, %&&>( because they are the front liners : the perception of customers towards the services of a company lies on them $0erghe, %&11(. Self,esteem. his is a person-s evaluation of him!herself and of how other people
perceive them. It can be either positive or negative and might vary with different situations $#utton et al., %&1'(. Social Aro-al. his is the positive evaluation or appraisal of a group to an individual
$Weiten, %&1'(. his happens when an individual feels that he!she is accepted by the society either in his!her appearance or skills $#utton et al., %&1'(.
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel CHAPTER $ RE./E0 )! RELATE* L/TERATRE
his chapter presents the review of related literature and studies regarding and relating to social approval, selfesteem, 2ob performance and sales clerk. Re-ie" of Related Literature
#elfesteem is the people-s sub2ective appraisal of themselves either positive or negative and it can vary in different situations $#utton et al., %&1'(. /eople who e9perience positive outcomes and situations more than negative outcomes and situations tend to have higher self esteem $/elham ) #wann, 1>C> as cited in #utton et al., %&1'(. #ocial "pproval is when an individual feels that he!she is accepted by the society either in his!her appearance or skills $#utton et al., %&1'(. #ociometer theory of selfesteem is a psychological gauge that studies the relationship of an individual to other individuals. #tudies show that selfesteem is influenced by events wherein people are in the state of being valued and accepted by others $+eary, %&&=(. #ociometer theory interprets selfesteem as an internal gauge used to monitor individual-s successes in creating interpersonal relationships, particularly to the degree in which they are being scanned to be included or e9cluded $+eary, 0aumeister ) Ganna, %&&&(. "ccording to #ociometer heory of #elfesteem, being socially approved boosts and individual-s selfesteem $+eary, ottrell, ) /hillips, %&&1(. "ccording to +eary et al. they argued that selfesteem is the instrument for e9tent of a person being included and e9cluded by other people. #elfesteem motivates us to ensure that we are socially included in a way that we behave for us to be accepted. #elfesteem is part of a system wherein the individual is
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel the one who will monitor his!her the signs of being included or re2ected in their social environment $#utton et al., %&1'(. +eary et al. showed that selfesteem was highly correlated with people-s assumption if they are being accepted or being re2ected of other people. 5esearch found out that self esteem is the most strongly connected to selfevaluation to help gain social approval $"nthony, Holmes ) Woods, %&&A(. 5esearch shows that people who have lower selfesteem don-t make efforts to make them feel better $Heimpel, Wood,
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel #ociometer theory proposed that selfesteem has a relation and connection to one-s past, present and future. /eople with high selfesteem tend to feel being valued by others while people who have low selfesteem used to doubt their value and could affect in the future relationships of the individual. #elfesteem has a great impact to one-s beliefs and social motivations e.g., people with low selfesteem tends to think that they are worthless than people with high level of selfesteem. he higher the selfesteem the person has, the greater confidence they gain $"nthony, Wood, ) Holmes, %&&A( and the higher the selfesteem is, the greater acceptance they receive $"nthony, Wood, ) Holmes, %&&A(. here are some sources of selfesteem, some people base their selfesteem to their appearance, others on their social approval, others on their success and how good and kind they are $rocker ) Wolfe, %&&1(. #elfesteem is considered as a necessary construct since the earliest days of /sychology. C&( suggests that selfesteem is where the adaptation of people evolved by maintaining the consistency of their social relationship $
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel A>( found that adolescent increases their self esteem when they think that their appearance is likable and through that, they may feel socially approved by the society. /eople think that social approval depends on how other people treat them $mler, %&&1(. #elfesteem is defined as one-s attitude or global effective orientation towards oneself $ast ) 0urke, %&&%(. while high level of selfesteem are associated with happiness, low selfesteem has been linked to increased e9periences of negative affect and is considered as vulnerability factor for a number of mental health problems $+eary ) 0aumeister, %&&&(. /revious research points to a number of ways in which low selfesteem might lead to negative feeling e.g., individuals with low selfesteem tend to overgenerali;e the negative conse6uences of failure $0rown ) *utton, 1>>= 5ichter ) 5idout, n.d(. #elfesteem provides buffer against role stressors that impede workplace motivation and performance $erris, +ian, 0rown, /ang, ) 7eeping, %&1&(. he concept of selfesteem refers to the individual-s evaluation and attitude towards his!herself $/sysc;c;ynski, #olomon, reenberg, "rndt, ) #chimel, %&&8( and that people are motivated to main high levels of selfesteem $/sysc;c;ynski et al., %&&8(. If people tend to cope and ad2ust to their surroundings, their selfesteem increases $C>( suggested that
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel selfesteem is affected or increases, it means that their coping skills are being effective and recogni;ed especially with psychological threats $(. If a person is taken for granted then that person could not develop appreciation for his!her worth. " person may be sensitive to other if he!she receives little appreciation from others. #elfesteem is one of the most important needs in achieving social approval. " person will perform greater if they are already aware that they are accepted and liked by other individuals $lmer, %&&1(. If people are involved in close relationship with others and has close social interaction and support, they tend to have high level of selfesteem $*enissen et al., %&&C(. In addition,
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel people who are satisfied in being involved to social needs develop a high selfesteem $+eary, ) 0aumeister, %&&C(. 0eing accepted with others could reflect a high amount of selfesteem $*enissen, et al., %&&C(. he fundamental prere6uisite of interpersonal life is the fact that a person can either be accepted or re2ected. With the adaptation advantages and coping skills of people, they increase the possibility in being approved and possess a strong bond for belongingness Indications that one person is being re2ected leads to negative effect $+eary, 0aumeister, ) Ganna, %&&&(. 4ob performance is the group of behaviours that are applicable to reach the goals of the organi;ation in which a person works 2 4udge, 0ono, horeson, ) /atton, %&&1(. /eople with high selfesteem are motivated to work well on their 2ob to continue their high selfcondition. 5esearchers believe that to understand more the relationship of #elfesteem with 2ob performance, they must look for the wider view of one self. $7ernis, %&&'(. "ccording to 5ogers $1>=>(, selfesteem increases when people agrees with personal value while according to 0ednar, Wells and /eterson $1>C>( selfesteem arises if people are creates it with each other effectively $"nthony, %&&A(. $0arkow, 1>AC( suggest that self esteem is the outcome of being in social groups, as #ociometer theory $+eary, %&&=( proposed that selfesteem depends on rational condition. /sysc;c;ynski, #olomon, reenberg, "rndt ) #chimel, %&&8 argues that selfesteem is the feeling of achieving the standard and being a worthwhile person. 4ones $%&&>( revealed that when a person achieved a goal and the people around him!her are disapproving to his success, then it may cause a low level of selfesteem. #ocial
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel acceptance is an indicator of being accepted and liked with other people $#chwart;, 3akawoto, orman, )
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel %&&=(. 0rown ) #utur";aroff $1>>8(, /ugh $%&&1( and an $%&&8( found that employees who display positive emotions share a good relation with the customers and results to customers- satisfaction and positive evaluations regarding the sales and products. #everal researches have also been conducted and did not only focus on the smiling of the sales clerk but also other factors like eye contact, greeting and thanking customers $"bel, ) "bel, %&&A(. " company-s success can be dependent on their employees- performance.
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel When they are socially approved, it leads to intimacy but when not, isolation and loneliness becomes present $
In a study, Chinese Working in Groups: Effort Dispensability versus Normative
Influence conducted by Hong, Wyer, ) org $%&&C(, the results showed that the default of effects of dispensability on how to evaluate is a little confusing. If the hinese participants have concluded that the target person was motivated to do perform things whenever he!she is socially approved, their e9pectation for the target to be similar with others should have been higher whenever target person-s performance is identified that when not. 0ut, this was not found in the study because participants took the role of observers and determine the targetsbehavior although they were in public.
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel and re2ection over long periods of time. Indeed, virtually all participants indicated that competence, attractiveness and sociability were at least somewhat important for approval. he median score for the approval : value of competence was > on a 1%point scale with >=K of participants agreeing that competence lead to approval to some e9tent. he median for the approval : value of attractiveness was 1& with >CK of participants agreeing that attractiveness leads to approval to some e9tent. he median score for disapproval : value of social desirability was also 1& with >CK of participants agreeing that lacking sociable characteristics leads to disapproval to some e9tent. In conducted researches, it was concluded that companies tend to hire more female employees than male employees because they act warmer and friendlier towards agents, clients and customers. hey also tend to hire more contractual employees than permanent employees with the thought that hiring contractual employees would cost less for their company plus it can e9pand the number of staffs and employees that work inside their companies $Wandera, %&11(. Synthesis
he study aims to determine the relation of the three variables social approval, self esteem and 2ob performance through regression analysis wherein selfesteem is the mediating variable because it is the variable that connects social approval and 2ob performance. 4ob performance is known to improve whenever a social approval is gain from either customers, colleagues or superiors.
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel CHAPTER % RESEARCH (ETH)*)L)34
his chapter presents the discussion on the methods of research used, population of the respondents, sample, sampling techni6ue and the procedures used in gathering the data. Research *esign
he research design used in the study are 6uantitative method and regression analysis. Luantitative method is the research method that re6uires 6uantifiable data involving numerical and statistical e9planations while 5egression "nalysis is a statistical process used to estimate the relation of more than two variables. It is often use to determine the effect of a variable to the relationship of an independent and dependent variable. Samle and Samling Techni5ue
he research was conducted through the help of 1=& participants of #tar mall-s 5obinson-s department store aging from %& years old to 8& years old, both male and female. 1=& is the total number of participants re6uired for the study because it is the !M 8 confidence level of %&&. arly adulthood stage, ages from %& to 8& years old, is the age chosen for the study because a ccording to rik rikson-s /sychosocial heory, young adult aging from %& years old to 8& years are in the basic conflict of Intimacy vs. Isolation so they tend to form close relationships with others and that causes the need for social approval. When young adults have been socially approved, it leads to strong and close relationships but when not, isolation and loneliness occurs $
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel he sampling method used in the study was convenience random sampling method wherein those who match the criteria of the study and free at a certain time can answer the 6uestionnaires. #ales clerks are e9pected to be busy with approaching and entertaining customers, they only have their lunch break to eat, rest and do other non2ob related activities. Research /nstrument
he researchers made a test to measure the level of social approval needs, selfesteem and 2ob performance of sales clerk. he test has ensured reliability and validity with the help of e9perts in their field of speciali;ation : $1( /sycho metrician and, $%( /sychology /rofessor. *escription of the est NsedF he SS+ Scale is a threeset scale designed to measure social approval needs, level of selfesteem and 2ob performance. he Social Aro-al Scale is a %1item 6uestionnaire in a closed 6uestions format with a @+ikert scale designed to measure social approval needs. #ocial "pproval is when an individual feels that he!she is accepted by the society either in his!her appearance or skills. It is a variable that is related to selfesteem because according to +eary-s #ociometer heory whenever an individual feels that he!she is accepted by the society, his!her selfesteem increases.
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel he Self,esteem Scale is a %1item 6uestionnaire in a closed 6uestions format with a @ +ikert scale designed to measure the level of selfesteem. #elfesteem is the sub2ective appraisal of their selves either positive or negative and it can vary in different situation. It is a variable that is related to social approval because according to +eary-s #ociometer theory, the selfesteem increases whenever an individual feels he!she is accepted by the society. he +ob Performance #cale is a %1item 6uestionnaire in a closed 6uestions format with a 8+ikert scale designed to measure the 2ob performance. 4ob performance is the group of behaviors that are applicable to reach the goal of the organi;ation in which a person works. It is a variable that has relationship with social approval and selfesteem because whenever an individual feels socially approved their selfesteem increases and whenever their self esteem increases, individuals tend to perform better. he test is a selfrating scale wherein the respondents are allowed to answer each statement based on their own perception and liking. Statistical Treatment of *ata
he data obtained from the survey 6uestionnaires that were distributed by the researchers were tabulated, analy;ed and interpreted with the use of the statistical treatment.
he percentage was employed the following formulaF dist ribution as statistical method 1. heusing researchers used fre6uency in analy;ing and interpreting the demographic profile of the respondentsF ormulaF
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel
f x 100 n WhereF / /ercentage f re6uency n $ 3umber of /articipants =
%. he researchers computed the data obtained using weighted mean based on the survey 6uestionnaire. ormulaF
Weighted Mean=
Σwx Σw
WhereF
Σ
#ummation of 3otation
W Weight P Balue '. he researchers used regression analysis to determine the relation of social approval, self esteem and 2ob performance. ormulaF Y = a + bX
b=
( NΣXY −( ΣX ) ( ΣY ) ) ( NΣX −( ΣX ) ) ²
²
%=
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel ΣY −b ( ΣX )
¿ ¿ a =¿
WhereF 9 and y Bariables b #lope of the regression line a Intercept point of the regression line and the y a9is 3 3umber of values or elements P irst #core J #econd #core QPJ #um of the product of first and #econd #cores QP #um of irst #cores QJ #um of #econd #cores QP% #um of s6uare irst #cores
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel
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CHAPTER & PRESE6TAT/)67 A6AL4S/S A6*/6TERPRETAT/)6 )! *ATA
his chapter presents the findings, interpretation, discussion and results of the data gathered from the respondents of the study. he data were presented in tables with corresponding te9tual e9planation and interpretation. he results were discussed in accordance to the problems raised in the study. Table 1 *emograhic Profile of the Resondents in terms of Age Age3rou
8&
!re5uency
Percentage
%@ : %&
>%
@1K
'' : %A
8>
''K
'8 T)TAL8
>
@K 1'9
199:
able 1 clearly states that the ma2ority of the respondents were sales clerk aging from %& years old to %@ years old allocating si9tyone percent $@1K( out of 1=& respondents. "ccording to rik rikson-s /sychosocial heory, young adult aging from %& years old to 8& years are in the basic conflict of Intimacy vs. Isolation so they tend to form close relationships with others and that causes the need for social approval. When young adults
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel
%C
have been socially approved, it leads to strong and close relationships but when not, isolation and loneliness occurs $
!re5uency
Percentage
emale
C%
==K
@C
8=K
T)TAL8
1'9
199K
able % shows the demographic profile of the respondents in terms of se9. he study were composed of eightytwo $C%( female with fiftyfive percent $==K( and si9tyeight $@C( male with fortyfive percent $8=K(. he table shows that the ma2ority of the respondents of the study were female wherein one study stated sales field is one field women have high population of employment compared to other fields e.g., technical support, machine operators and e9ecutive and managerial positions.
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel
%>
ompanies and organi;ations tend to hire more female employees because they act warmer and friendlier toward customers than male employees. Table % *emograhic Profile of the Resondents in terms of Ci-il Status
Ci-iS l tatus
!re5uency
Percentage
%&
1'K
#ingle
1'&
CAK
T)TAL8
1'9
199K
able ' shows the demographic profile of the respondents in terms of ivil #tatus. he table above clearly states that the ma2ority of the respondents were single. 5espondents who have the civil status of single had a percentage of eightyseven $CAK( out of 1=& respondents and the rest are married with a percentage of thirteen $1'K(. here were @& male and A& female who are single and C male and 1% female who are married in the respondents of the study. ifteen out of twenty married respondents aged from %& to 8& years old. here are more single respondents than married because most of the respondents belong to the age group %& to %@ years old wherein they are still in the stage of ad2usting to their adult life. his is the stage where they are in the midst of creating close relationship with people outside their family $#teinbeck, ) 7ohn, %&1'(.
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel
'&
Table & *emograhic Profile of the Resondents in terms of Emloyment Tye EmloymentTye
!re5uency
Percentage
ontractual
1'1
CAK
/ermanent
1>
1'K
T)TAL8
1'9
199K
able 8 shows that demographic profile of the respondents in terms of the type of their employment. he figure above clearly states the ma2ority of the respondents were contractors wherein they perform their tasks for a company or organi;ation in a period of time depending on the duration stated in the contract. here are more contractual employees with a percentage of eightyseven $CAK( with one hundred thirtyone respondents than permanent employees with a percentage of thirteen $1'K percent with nineteen respondents. ompanies and organi;ations tend to hire contractual employees more than permanent employees with reasons that contractual employees have less cost for the company, it e9pands the number of staffs that can work on that site or field and companies are able to observe the fle9ibility and adaptability of contractual employees $Wandera, %&11(. hough business companies and organi;ations tend to hire more contractors than permanent, it differs
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel
'1
when it comes to banking, pharmaceutical industries and I field where re6uires a large scale of workforce because employees in these fields has to have the familiarity within their field $oulds, %&11(. Table ' The Le-el of Social Aro-al 6eeds of Sales Clerks of Star (all
0eighted (ean
1. he customers I talk to smile back at me.
8.A=
%.Ialsohave a circle of friends at work.
8.C
'.
.erbal /nterretation
Bery Important BeryImportant
8.C' 8.C> 8.>%
BeryImportant BeryImportant BeryImportant
@. I have a good relationship with my coworkers.
=.&A
9tremely Important
A.
8.>C
Bery Important
C.
8.@@
Bery Important
>.
8.>=
Bery Important
1&. ustomers say good things about my performance. 11.
8.C8 8.=> 8.>A
Bery Important BeryImportant
8.C@
BeryImportant
8.>A 8.A>
1A.
8.C
1>. I sell many products to customers.
BeryImportant
8.C1
1@. I gain company and friends in my workplace.
1C. I have a good relationship with the customers.
BeryImportant
=.1C =.&@
BeryImportant Bery Important BeryImportant 9tremely Important 9tremely Important
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel %&.
'%
=.&'
9tremelyI mportant
8.A=
BeryImportant
8.CC
BeryImportant
able = illustrates the needs for social approval of sales clerks of #tar mall-s 5obinson-s department store. #ocial "pproval is when an individual feels he!she is being accepted by the society he!she belongs in $#utton et al., %&1'(. "ccording to +eary-s #ociometer of #elf esteem, social approval is one main source of selfesteem +eary, ottrell ) /hilips, %&&1(. "s shown in able =, the statement D I have a good relationship %ith the customers .E got the highest weighted mean which is =.1C and verbally interpreted as e9tremely important. While the statement D &y co#%orkers like meE got the lowest weighted mean which is 8.=> and verbally interpreted as very important. mployees who have a high selfesteem have good social approval. hey are open to various situations and criticisms made by customers so they tend to prefer feedbacks and responses to service as social approval. "lso, a good 2ob performance comes from a high level of selfesteem and good relation with people especially customers which is also a result of social approval $ast ) 0urke, %&&%(. he statement D I have a good relationship %ith the
customers.E got the highest weighted mean because they value their social interaction or relation with their customers. +ooking at the table above, ma2ority of the statements were answered as D 'ery
Important( wherein the e6uivalent weighted mean lies from =.&1 to @.&&.
ARELLANO UNIVERSITY
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''
customersrelated statements had a high weighted mean which means that the need for social approval from the customers are high.
Table = The Le-el of Self,esteem of Sales Clerks of Star (all
Le-el of Self,esteem
1.Iamacompetentemployee.
8.@1
.erbal /nterretation
"gree
%. I still feel good even though my customers do not buy my products.
8.=8
"gree
'.Iamhappywithmyperformance.
=.18
#trongly"gree
8.IlookgoodwhenI-mworking.
=.&'
#trongly"gree
=.Icanpersuadeuninterestedcustomers. @.IfeelthatIamintheright2ob. A.
8.A1 8.>=
"gree "gree
8.C1
"gree
C.I-magoodsalesclerk.
8.>C
"gree
>. suit I my2obperfectly.
8.C=
"gree
1&./eopleen2oytalkingtome.
8.C'
"gree
11.ustomersadorethewayIapproach.
8.AA
"gree
1%.
8.AC
"gree
1'. I am good at selling and promoting my products. 18.
8.>A 8.C> 8.C=
"gree "gree "gree
1@. I have made contributions as an employee.
=.&A
#trongly "gree
1A.Ipromoteourproductsproperly.
=.11
#trongly"gree
1C.Iaccomplishallmytasks. 1>. I can handle confrontations and complaints from
=.&A 8.A8
#trongly"gree "gree
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'8
customers. %&.I-msatisfiedwithmyperformance. %1. like I my2ob.
=.&1
"gree
=.1C A.ERA3E T)TAL8
#trongly "gree 8.>
"gree
able @ illustrates the level of selfesteem of sales clerks of #tar mall-s 5obinson-s department store. #elfesteem is defined as one-s attitude or global effective orientation towards oneself 2+eary, 0aumeister, ) Ganna, %&&&(. It is the sub2ective appraisal of an individual to his!herself $#utton et al., %&1'(. +eary-s #ociometer heory stated that social approval causes selfesteem to boosts or increases $+eary, ottrell, ) /hillips, %&&1(. "s shown in able @, seven out of %1 statements got a high weighted mean ranging from =.&' to =.1C and were verbally interpreted as strongly agree. #ome of the statements were regarding on how sati sfied the emplo yees are with their 2ob e.g., )I am happy %ith my
performance.(* )I look good %hen I+m %orking.( and )I like my ,ob.( and how well they perform their tasks e.g., )I have made contributions as an employee.(* )I promote our
products properly.( and D I accomplish all my tasks(. "lthough most of the statements were alike, those are the statements that stood out with high weighted means. "ccording to 0randen $1>>8(, employees who love and en2oy their 2ob tend to have a higher selfesteem than those who don-t and when they are being responsible for their assigned tasks, they develop selfdiscipline and gain career development $0owes, n.d( Over all, almost all of the statements had a high weighted mean that lies from 8.=8 to =.1C which clearly states that the respondents of the study have a high level of selfesteem.
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel mployees who have high selfesteem trust their decisions and 2udgments and are confident in performing their work tasks. hey are able to create social relationships especially with their customers and patroni;ers because they can communicate well. hus, employees who en2oy doing their 2ob performs better. hough the statement D I still feel good
even though my customers do not buy my product.( got the lowest weighted mean, it is still verbally interpreted as D agreeE which means that the level is still high. 0ecause employees have a high level of selfesteem, they are open to negative situations and are able to recover from re2ections and criticisms of customers 2Imran, atima, Gaheer, Jousaf, ) 0atool, %&1%(.
'=
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'@
Table > The Le-el of +ob Performance of Sales Clerks of Star (all
Le-el of +ob Performance
(ean '.@A
1. I approach and entertain interested customers.
.erbal /nterretation
"lways
%.Iarrivetoworkearlyandontime.
'.=C
"lways
'.Ihaveinitiativeatwork.
'.=>
"lways
8. I can handle my customers- problems and 6uestions regarding my product. =. I do not let my problems affect my 2ob performance. @.Icooperatewithmycoworkers. A.en2oy I whatI-mdoing.
'.=A
"lways
'.=@
"lways
'.A'
"lways
'.@=
C.Itakemycoworkersadviceseriously.
'.8'
>.Ipassmyworksonthedayofthedeadline.
'.==
1&.Icancontrolmyemotionswhileonduty. 11.Iamveryenergeticatwork.
"lways
"lways
'.==
"lways
'.8=
1%. I respond appropriately to my boss-s reviews and comments.
"lways '.='
1'.Icanhandledifficultcustomerswell.
'.'A
18.Iinteractwiththecustomerspolitely.
'.8A
1=.Italkwithaloudandclearvoice.
'.8=
1@. I have a good relationship with my customers.
"lways
"lways "lways "lways "lways
'.@>
"lways
1A.Iapproachcustomerswithasmile.
'.AA
"lways
1C.Icanworkwithlesssupervision.
'.=>
"lways
1>.Iaccomplishallthetasksgiventome. %&.Icanad2usteasilyatwork.
'.@=
"lways
'.@=
%1. I appreciate advices and suggestions from my coworkers. A.ERA3E T)TAL8
"lways '.@C
"lways
'.=C
"lways
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'A
able A illustrates the level of 2ob performance of sales clerk of #tar
I take my co#
%orkers advice seriously.E got the lowest mean of '.8' and verbally interpreted as always. "s stated above, employees who have a high level of selfesteem shows a better 2ob performance. mployees who trust their decisions and 2udgments are confident in doing their work tasks which result to better 2ob performance. With their high selfesteem, they can communicate better with their customers and a good communication and relation with customers mean an employee is performing his!her 2ob properly $0erghe, %&11(.
he statement D I approach customers %ith a smile.( illustrates an employee who has a high level of selfesteem and a high level of 2ob performance. +ooking at the table above, all of the statements had a high weighted mean ranging from '.8' to '.AA wherein their mean
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'C
doesn-t seem far from one another. "n average total mean of '.=C clearly states a high level of 2ob performance. Table ? Regression of /ndeendent .ariable to *eendent .ariable8 Social Aro-al to +ob Performance
#ocial "pproval
B
Std# Error
Beta
Sig
. 1>1
.&@1
.%8C
.&&%
or the first step in the mediation process, the result shows that the unstandardi;ed coefficient beta is .1>1 which means that for every one percent $1K( increase in social approval, there is a &.1>1 increases in 2ob performance wherein it is shown that the relationship of social approval and selfesteem is stronger than the relationship of social approval and 2ob performance which is also e9pected because selfesteem was the mediating variable within the two. his effect is significant because the pvalue or significance level is . &&% which is still lower than the pvalue set, .&=. "ccording to ast and 0urke-s theory of selfesteem an individual-s performance is influenced or affected by their surrounding-s appraisal and feedbacks. Whenever they receive positive feedbacks, their selfesteem becomes reinforced.
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Table @ Regression of (ediator .ariable to /ndeendent .ariable8 Self,esteem to Social Aro-al
#ocial "pproval
B
Std# Error
Beta
Sig
. @%%
.&=&
.A1=
.&&&
or the second step in the mediation process, the result shows that the unstandardi;ed coefficient beta is .@%% which means that for every one percent $1K( increase in social approval, there is a predicted .@%% increase in selfesteem of sales clerk of #tar mall-s 5obinson-s department store. his effect is significant because the pvalue or significance level is .&&& which is lower than the pvalue set for the study which is .&=. "ccording to +eary, every time the social approval need is met, there is an increase in selfesteem since social approval is one main source of selfesteem $#utton et al., %&1'(. #ome studies also showed that selfesteem is influenced by other people-s appraisals, feedbacks and events where in they are being approved or accepted $+eary, 0aumeister ) Ganna, %&&&(.
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Table 19 Regression of (ediator .ariable to *eendent .ariable8 Self,esteem to +ob Performance
#elf esteem
B
Std# Error
Beta
Sig
. '&C
.&@C
.'8C
.&&&
or the third step in the mediation process, the result shows that the unstandardi;ed coefficient beta is .'&C which means that for every one percent $1K( increase in selfesteem, there is a predicted .'&C increase in the 2ob performance of sales clerk of #tar mall-s 5obinson-s department store. his effect is significant because the pvalue or significance level is .&&& which is lower than the pvalue set, .&=.
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" good 2ob performance comes from a high level of selfesteem. mployees who have high selfesteem trust their own decisions and 2udgments. hey are open to various situations and criticisms made by customers. 0ecause of their high level of selfesteem, they are able to communicate and interact with their customers which results to good performance $Imran, atima, Gaheer, Jousaf, ) 0atool, %&1%(. Table 11 Regression of (ediator .ariable to Both /ndeendent .ariable and *eendent .ariable8 Self,esteem to Social Aro-al and +ob Performance
oefficients B
#ocial"pproval #elfesteem
.&&1 .'1&
Std# Error
.&C= .&>C
Beta
.&&% .'8>
Sig
.>CA .&&%
or the last step in the mediation process, the result shows that the unstandardi;ed coefficient beta of social approval is .&&1 and the unstandardi;ed coefficient beta of self esteem is .'1& which means that for every one percent $1K( in selfesteem, there is a predicted .'1& increase in 2ob performance but not for social approval and 2ob performance because the result is a negative .&&1. It can be noticed that the value of regression coefficient and beta has changed when selfesteem was regressed to both social approval and 2ob performance. #ince the pvalue or significance level of selfesteem and 2ob performance is . &&% it is still significant because it is lower than the pvalue set, &=.
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel "s selfesteem increases, the performance also increases for which when an employee has a high level of selfesteem, he!she tends to perform before because he!she trusts her decisions $"nthony, %&&A(.
8%
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel CHAPTER = S((AR4 )! !/6*/63S7 C)6CLS/)6S A6* REC)((E6*AT/)6S
his chapter presents the summary on the findings, the conclusions of the study and the recommendation for future performances and researches. Summary of !indings 1# he demographic profile of the respondents in terms ofF
1.1 "ge.
terms ofF
8'
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel %.1 ustomers. #ales clerk value most their relationship with their customers because they are the source of their and the company-s income which got the highest weighted mean of =.1C of @.&&. %.% olleagues. #ales clerks- re lationship with their colleagues got the lowest weighted mean of 8.=> out of @.&&. %.' #uperiors. #ocial approval needs from sales clerks- superior got a total weighted mean of 8.C= out of @.&&. %# he level of selfesteem of sales clerk of #tar
terms of their relationship withF '.1 hemselves. he statement which states about the sales clerk performance and perception regarding themselves got the highest weighted mean of =.11 out of @.&&. '.% Others. #ales clerks- le vel of selfesteem when it comes to their relationship with others e.g. customers, colleagues and superiors, got a total weighted mean of 8.A> out of @.&&. &# he level of 2ob performance of sales clerk of #tar
in terms ofF 8.1 ustomers. "s social approval from the customers is the highest need of sales clerk, they tend to give a better 2ob performance when it comes to their customers. his is what they value most in their 2ob. 8.% olleagues. #ales clerks tend to be independent while on duty so advices of colleagues are not taken that seriously as it also had the lowest mean of '.8' out of 8.&&.
88
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8=
8.' #uperiors. hough social appro val needs from the customers is the most valuable, guidance of the superiors are also supposed to noted and remembered as they know what a sales clerk should do. '# #elfesteem significantly mediates the relationship between social approval and 2ob
performance because their significant value is .&&& and that for every one percent $1K( increase in social approval, there is a predicted &.@%% increase in selfesteem and &.1>1 increase in 2ob performance. Conclusion
0ased on the findings of the study, the following conclusions were drawnF 1# *emographic /rofile of the 5espondents.
of the respondents were aging from twenty $%&( to forty $8&( years old because sales field tend to hire more contractual employees than performance in order to lessen the cost if the company and to have a large number of staffs that
have
e9perienced
working
at
their
companies. #ales clerk aging from twenty $%&( to forty $8&( years are at the stage where they start
prioriti;ing
their
relationships
interactions outside the family.
and
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8@
$# +evel of #ocial "pproval 3eeds. he most
valued social approval need is from sales clerks- relationship with their customers. #ales clerks- selfesteem tend to decrease when being neglected,
re2ected
and
ignored
by
the
customers. %# +evel of #elfesteem. #ales clerk of #tar mall-s
5obinson- department store have a high level of selfesteem that comes from themselves. hey like their 2ob and en2oys what they are doing and also their interactions with others e.g. customers, colleagues and superiors. &# +evel of 4ob /erformance. Having a high self
esteem makes the sales clerk demonstrate a good 2ob performance because as selfesteem increases, 2ob performance also increases. It also states that whenever an employee en2oys and likes what s!he is doing, s!he will perform better. '# #elfesteem
significantly
mediates
the
relationship between social approval and 2ob performance
because
as
social
approval
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8A
increases by one percent $1K(, selfesteem is e9pected to increase by si9tytwo percent $@%K( for every one percent $1K( increase in selfesteem, 2ob performance is e9pected to increase by $'&K( and that for every one percent $1K( increase in social approval, 2ob performance
is
e9pected
to
increase
by
nineteen percent $1>K( with a significance value of .&&& determining that the relationship of the three variables are significant. Recommendation
he following recommendations are hereby forwarded 1# #ales clerk should improve their relationship with customers so they would have a social
approval from them that will help them have a better 2ob performance. $# he company may implement seminars or activities that will help sales clerks boost their selfesteem in order to help them have a better 2ob performance. %# #ales clerk should be aware and cooperate to the seminars and activities that will be implemented for the sake of the employees as well as the company. &# he superiors of the respondents should also improve their interaction and relationship towards their employees because it is also one factor for better 2ob performance. '# urther studies should be conducted with a different age range in order to differentiate whether age has an effect to the relationship of the three variables. =#
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Jose Abad Santos Campus 3058 Ave., Pasay City Tel Bibliograhy Books
+eary, <. 5., ) th d.(. anadaF Wadsworth engage +earning. +ournals
"bel, <. H., ) "bel, <. $%&&A(. he ffects of a #ales lerk-s #mile On onsumer /erceptions and 0ehavioursF 3orth arolina. "nthony, *. 0. $%&&A(. #ocial "cceptance and #elfesteemF uning the #ociometer to Interpersonal BalueF anada. 0erghe, 4. B. $%&11(. 4ob #atisfaction and 4ob /erformance at the Work /lace. ast, "., ) 0urke, /. $%&&%(. " heory of #elfesteem. ocial orces. erris, *. +., +ian, H., 0rown, *. 4., /ang, ., ) 7eeping, +. <. $%&1&(.#elf esteem and 4ob /erformanceF he
/ournal of cientific esearch II. 4ones, 5. . $%&&>(. elf#Esteem eactions to ocial Interactions: Evidence for ociometer &echanisms across Days* -eople* and Nations. N#". 4udge, . "., 0ono, 4. ., horeson, . 4., ) /atton, . 7., $%&&1(. he 4ob #atisfaction : 4ob /erformance 5elationshipF " Lualitative ) Luantitative 5eview. -sychology 0ulletin* 5. 7ernis. <. H. $%&&@(. #elfesteemF Issues and "nswers. Ne% ;ork: -sychology
8C
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-ress. +eary, <. 5. $%&&=(F #ociometer heory and the /ursuit of 5elational BalueF etting to the 5oot of #elfsteem. uropean 5eview of #ocial /sychology +eary, <. 5., 0aumeister, 5. ., Ganna, <. /. $%&&&(.!dvances in E
)nline
"lbaugh, ". /. $%&&>(."hat !ll Important ales Clerk. httpsF!!rudins.wordpress.com!%&&>!&C!1%!thatallimportantsalesclerk! herry, 7. ". $%&&=(. Erikson>s tages of -sychosocial Development. 5etrieved from httpF!!psychology.about.com!od!psychosocialtheories!a!psychosocial.htm 7okemuller, 3. $%&1'(. /ob Description of a rontliner. httpF!!work.chron.com!2obdescriptionfrontliner%81A&.html
8>
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APPE6*/CES
=&
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel
=1
CONSENT TO PARTICIPATE IN THE STUDY “SOCIAL APPROVAL, SELF-ESTEEM AND JOB PERFORMANCE OF SALES CLERK OF STAR MALL’S ROBINSON’S DEPARTMENT STORE” OF 4TH YEAR PSYCHOLOGY STUDENTS OF ARELLANO UNIVERSITY PASAY CAMPUS
I have read this consent form and have been given the opportunity to ask questions. I give my consent to participate in this study
Participant’s sinat!r"# $$$$$$$$$$$$$$$$$$$
Dat"# $$$$$$$$$$
I% &'! (a)" an& *!"sti'ns 'r c'nc"rns a+'!t t(is st!,& 'r i% an& pr'+-".s aris"/ &'! .a& c'ntact Ms0 Mani"' at 1233567890 P-"as" :in,-& r"t!rn t(" r"p-& s-ip t'"t("r ;it( s!r)"& *!"sti'nnair"0 T(an: &'!0
Social Aro-al7 Self,esteem and +ob Performance Scale
Name !"ptional#$ %%%%%%%%% A&e$ %%%%%%%% Civil Status$ %%%%%%%%%%%%%
Se'$ %%%%%%%%
Position$ %%%%%%%%%%%%%%%%%%
(mployment$ %% Cont)a*tual %% Pe)manent
*escrition8
he Social Aro-al Scale is a %1item 6uestionnaire in a closed 6uestions format with a @+ikert scale designed to measure social approval needs. #ocial "pproval is when an individual feels that he!she is accepted by the society either in his!her appearance or skills. It is a variable that is related to selfesteem because according to +eary-s #ociometer heory whenever an individual feels that he!she is accepted by the society, his!her selfesteem increases.
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel he test used Interpersonal #upport valuation +ist and he "cceptance and "ction Luestionnaire $""L%( as a reference and as a guide in constructing the test. #ome 6uestions from the two said tests were rephrased for #ocial "pproval #cale $#"#(. he 6uestionnaire has three subscalesF $1( approval from customers, $%( approval from colleagues, and $'( approval from superiors. he test is a selfrating scale wherein the respondents are allowed to answer each statement based on their own perception and liking. /nstructions8
/lease read each statement caref ully and put a check to the number that corres ponds to your answer. *o not spend too much time on answering. here is no right or %rong answers so do not feel any pressure in answering. he choices below will represent on how important each statement is to your needs of social approvalF
1 : 3ot at all Important $ : +ow Importance % : #lightly Important & :
=%
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel S)C/AL APPR).AL SCALE 1$%&'= 1# he customers I talk to smile back at me. $# I also have a circle of friends at work. %# #
whenever I-m talking. 1&# #
='
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel Self,esteem Scale
3ame $Optional(F RRRRRRRRRRRRRRRRRRRR
"geF RRRRRRRR #e9F RRRRRRRR
ivil #tatusF RRRRRRRRRRRRRRRRRRRRRRRR
/ositionF RRRRRRRRRRRRRRRRR
mploymentF RR ontractual RR /ermanent *escrition8
he Self,esteem Scale is a %1item 6uestionnaire in a closed 6uestions format with a @ +ikert scale designed to measure the level of selfesteem. #elfesteem is the sub2ective appraisal of their selves either positive or negative and it can vary in different situation. It is a variable that is related to social approval because according to +eary-s #ociometer theory, the selfesteem increases whenever an individual feels he!she is accepted by the society. he test used #orensen #elfesteem #cale and 0rief #elfesteem Inventory #cale as a reference and as a guide in constructing the test. #ome 6uestions from the two said tests were rephrased for #elfesteem #cale $##(. he 6uestions state both high and low selfesteem. he test is a selfrating scale wherein the respondents are allowed to answer each statement based on their own perception and liking. /nstructions8
/lease read each statement caref ully and put a check to the number that corres ponds to your answer. *o not spend too much time on answering. here is no right or %rong answers so do not feel any pressure in answering. he choices below will represent as your agreement in each statementF 1 : #trongly *isagree $ : *isagree % : #omewhat *isagree & : #omewhat "gree ' : "gree = : #trongly "gree
=8
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel SEL!,ESTEE( SCALE 1$%&'= 1# I am a competent employee. $# I still feel good even though my customers do not buy my products. %# I am happy with my performance. &# I look good when I-m working. '# I can persuade uninterested customers. =# I feel that I am in the right 2ob. ># # I promote our products properly. 1?# I accomplish all my tasks. 1@# I can handle confrontations and complaints
from customers. $9# I-m satisfied with my performance. $1# I like my 2ob.
+ob Performance Scale
==
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel 3ame $Optional(F RRRRRRRRRRRRRRRRRRRR
"geF RRRRRRRR#e9F RRRRRRRR
ivil #tatusF RRRRRRRRRRRRRRRRRRRRRRRR
/ositionF RRRRRRRRRRRRRRRRR
mploymentF RR ontractual RR /ermanent *escrition8
his +ob Performance Scale is a %1item 6uestionnaire in a closed 6uestions format with a 8+ikert scale designed to measure the 2ob performance. 4ob performance is the group of behaviors that are applicable to reach the goal of the organi;ation in which a person works. It is a variable that has relationship with social approval and selfesteem because whenever an individual feels socially approved their selfesteem increases and whenever their self esteem increases, individuals tend to perform better. he test used #taff /erformance valuation 6uestionnaire as a reference and as a guide in constructing the test. #ome 6uestions from the test were rephrased for 4ob /erformance #cale $4/#(. he 6uestionnaire has three sources for 2ob performanceF $1( relationship or approval from customers, $%( relationship or approval from colleagues, and $'( relationship or approval from superiors. he test is a selfrating scale wherein the respondents are allowed to answer each statement based on their own perception and liking. /nstructions8
/lease read each statement caref ully and put a check to the number that corres ponds to your answer. *o not spend too much time on answering. here is no right or %rong answers so do not feel any pressure in answering. he choices below will represent as how fre6uent you did or thought of each statement givenF 1 : 3ever $ : 5arely % : #ometimes & : "lways +)B PER!)R(A6CE SCALE
=@
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel
=A
1$%& 1# I approach and entertain interested customers. $# I arrive to work early and on time. %# I have initiative at work. &# I can handle my customers- problems and 6uestions regarding my product. '# I do not let my problems affect my 2ob performance. =# I cooperate with my coworkers. ># I en2oy what I-m doing. ?# I take my coworkers advice seriously. @# I pass my works on the day of the deadline. 19# I can control my emotions while on duty. 11# I am very energetic at work. 1$# I respond appropriately to my boss-s reviews and comments. 1%# I can handle difficult customers well. 1&# I interact with the customers politely. 1'# I talk with a loud and clear voice. 1=# I have a good relationship with my customers. 1># I approach customers with a smile. 1?# I can work with less supervision. 1@# I accomplish all the tasks given to me. $9# I can ad2ust easily at work. $1# I appreciate advices and suggestions from my co workers.
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel
=C
(a# Elena +oy A# Bansil 8=* "ntipolo #t. /asay ity ontact 3o.F &>A==>=CC=& mail "ddressF e2.bansilSymail.com
PERS)6AL BAC3R)6*8
"ge ender 0irthday 0irthplace ivil#tatus 5eligion iti;enship +anguages #poken
%1 F yearsold emale F F#eptemberC,1>>8 F /asayity,/hilippines F#ingle Fatholic Filipino F nglish and agalog F
Occupation ather-s3ame Occupation
FHousewife F"rthur 0ansil F /rinting /ress mployee
E*CAT/)6AL BAC3R)6*8
ollege
0achelor of"rts in /sychology %&1%%&1@ "rellano Nniversity 4ose "bad #antos ampus /asay ity, /hilippines
#econdary
High#choolraduate 0lessed lena "cademy
%&&A%&11
18@ : Billaruel #t. /asay ity /rimary
lementary#choolraduate 0lessed lena "cademy 18@ : Billaruel #t. /asay ity
%&&1%&&A
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel
SPEC/AL S/LLS8
n2oys company of others while working eeling and Inspiring riendliness /ractical and #ystematic
• • •
Works well with others *ependable and 5eliable *iligent
• • •
TRA/6/63S8
oldmedicheck Inc. 8th loor H" 0ldg. #en. il /uyat orner aft "venue H5 Intern : 3ovember 11, %&1= to 4anuary 8, %&1@ "rellano Nniversity : 4ose "bad #antos ampus 1'=C aft "venue, /asay ity uidance ) ounselling Intern : 4anuary 11 to %>, %&1@
SE(/6ARS ATTE6*E*8 •
• •
Npdates on the /sychological +icensure 9amination 5." 1&&%> $3ovember %>, %&1'( /sychometrician or Hire $#eptember 1', %&18( "cademic Writing and "/" #tyle $#eptember 1', %&18(
CHARACTER RE!ERE6CES8
rlinda Ofalia /asay ity, /hilippines &>%%C@&81%%
=>
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel
@&
#hannelle ria *asmarinas avite, /hilippines &>&=A'''1C%
I hereby certify the above information is true and correct. RRRRRRRRRRRRR #ignature
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel
@1
Charlene (ae (# Bencito 1C18 ramo #treet, /asay ity ontact 3o.F &>%@>A@'>@> mail "ddressF bencito.charlenemaeSyahoo.com
PERS)6AL BAC3R)6*8
"ge ender 0irthday 0irthplace ivil#tatus iti;enship 5eligion ather-s 3ame Occupation
F F F F F F F F F F F
%&yearsold emale "pril%,1>>= avite #ingle ilipino atholic 0ienvinido ". 0encito *eceased
E*CAT/)6AL BAC3R)6*8
ollege
0achelor of "rts in /sychology %&1%%&1@ "rellano Nniversity 4ose "bad #antos ampus
#econdary
High#choolraduate %&&C%&1% /asay ity 3orth High #chool!#aint 4ohnTs #chool
/rimary
lementary#chool raduate 0acuag entral lementary #chool
%&&%%&&C
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel
SPEC/AL S/LLS8 • • • • • •
ast learner I can ad2ust easily to the surroundings Hardworking and very dedicated apable of performing things that a good employee should be and has an initiative #elfmotivated " good problem solver
TRA/6/63S8
oldmedicheck Inc. 8th loor H" 0ldg. #en. il /uyat orner aft "venue H5 Intern : 3ovember 11, %&1= to 4anuary 8, %&1@ "rellano Nniversity : 4ose "bad #antos ampus 1'=C aft "venue, /asay ity uidance ) ounselling Intern : 4anuary 11 to %>, %&1@ SE(/6ARS ATTE6*E*8
)-ersonality Disorder "hat &anifests as a esult of -rolonged Drug !buse( %@th day of 4anuary %&1'
)"raining Employee and Development and @earning ArganiBation( %@th day of 4anuary %&1'
)pdates on the -sychological @icensure Eth day of 3ovember %&1'
)?no% your -hobia( %>th day of 3ovember %&1'
@%
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel
@'
)!cademic Writing and !-! tyle( 1'th day of #eptember %&18
)-sychometrician for =ire( 1'th day of #eptember %&18
CHARACTER RE!ERE6CES8
'%'&@A>%8 4ulie 0. 0umanglag "ccountant #/I lobal &>1&%88>='& "pril *el 5osario all enter "gent #5 #tartek /hils. &>AA'A>%81@
I hereby certify that above information is true and correct to the best of my knowledge and belief.
RRRRRRRRRRRRR #ignature
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel
@8
Trina Charmaine *L# *u5ue '1=@ 4./ 5i;al #treet #outh embo 1A>=AAC%= mail "ddressF du6ue;trinacharmaineSgmail.com
PERS)6AL BAC3R)6*8
*ate of0irth /lace of 0irth #e9 ivil#tatus 5eligion 3ationality Height Weight +anguages #poken
F October %A,1>>= F
E*CAT/)6AL BAC3R)6*8
ollege
0achelor of "rts in /sychology %&1%%&1@ "rellano Nniversity 4ose "bad #antos ampus /asay ity, /hilippines
#econdary
High#choolraduate
%&&C%&1%
/itogo lementary High #chool Lue;on /rovince, /hilippines /rimary
lementary#chool raduate /arochial #chool of atanauan
%&&%%&&C
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel
SPEC/AL S/LLS8
# # #
Outgoing, #ociable and "pproachable le9ibility in Work nvironment Openness to new ideas and information
# #
"ble to work independently under pressure 5esponsible for other duties as assigned Hardworking and versatile
TRA/6/63S8
I/ onverge *ata #ervices Inc. 50 /la;a "yala "venue
SE(/6ARS ATTE6*E*8
Npdates on the /sychological +icensure 9amination 5." 1&&%> $3ovember %>, %&1'( /sychometrician or H ire $#eptember 1', %&18( "cademic Writing and "/" #tyle $#eptember 1', %&18(
PERS)6AL ACH/E.E(E6TS8
lass /resident $#.J. %&11 : %&1%(
CHARACTER RE!ERE6CES8
@=
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel
@@
4osephine 0atulat 8@=8@%=&8 >>'>>''&8
I hereby certify the above information is true and correct. RRRRRRRRRRRRR #ignature
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel
@A
Patricia (icah S# (aniego 0%% +%%, "cacia #treet, alendola Billage #an /edro, +aguna, /hilippines ontact 3o.F C&C1%1>!&>8%8=C=%&> mail "ddressF pamysmaniegoSyahoo.com
PERS)6AL BAC3R)6*8
"ge ender 0irthday 0irthplace ivil#tatus iti;enship 5eligion +anguage Height Weight ather-s3ame Occupation
F F F F F F F F F F F F F F
%& years old emale 4anuary%=,1>>@ #an/edro,+aguna #ingle ilipino atholic ilipinoandnglish =-%ft. 8=kg *e9ter".
E*CAT/)6AL BAC3R)6*8
ollege
0achelor of "rts in /sychology %&1%%&1@ "rellano Nniversity 4ose "bad #antos ampus /asay ity, /hilippines
#econdary
High#choolraduate #ampaguita 3ational High #chool #an /edro, +aguna, /hilippines
/rimary
lementary#chool raduate %&&%%&&C #ampaguita Billage lementary #chool #an /edro, +aguna, /hilippines
%&&C%&1%
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel
SPEC/AL S/LLS8 o o o o o o o o
ast learner High sense of responsibility an work with minimum supervision Hardworking, systematic and organi;e /roficient in
TRA/6/63S8
I/ onverge *ata #ervices Inc. 50 /la;a "yala "venue
SE(/6ARS ATTE6*E*8 o o o
Npdates on the /sychological +icensure 9amination 5." 1&&%> $3ovember %>, %&1'( /sychometrician or Hire $#eptember 1', %&18( "cademic Writing and "/" #tyle $#eptember 1', %&18(
PERS)6AL ACH/E.E(E6TS8
op 1& #tudent in lass during High #chool $#.J. %&&C : %&1%(
@C
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel
@>
CHARACTER RE!ERE6CES8
4oan Bictorio 1A=A=&'>> /ia Gharina 0riones ashiering #upervisor abuyao #ta.5osa, +aguna, /hilippines &>%1A%%@>&1
I hereby certify the above information is true and correct. RRRRRRRRRRRRR #ignature
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel
A&
+ackie Lou A# )rti U&@ 7akawati #t. Western 0icutan aguig ity ontact 3o.F &>&=1@@@@&= mail "ddressF 2ackielou.orti;Syahoo.com
PERS)6AL BAC3R)6*8
"ge ender 0irthday 0irthplace ivil#tatus iti;enship 5eligion ather-s 3ame Occupation
F F F F F F
1>yearsold emale "ugust%&,1>>@ /asayity #ingle ilipino Iglesia3iristo
F F F F
5icardo <. Orti; 4eepneyOperator
F
E*CAT/)6AL BAC3R)6*8
ollege
0achelor of "rts in /sychology %&1%%&1@ "rellano Nniversity 4ose "bad #antos ampus
#econdary
High#choolraduate ort 0onifacio High #chool
%&&C%&1%
/rimary
lementary#chool raduate enement lementary #chool
%&&%%&&C
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel
SPEC/AL S/LLS8 •
ast +earner
•
Work effectively with team members Hardworking
•
TRA/6/63S8
#hakey-s Head Office $International amily ood #ervices Inc.( 1% ast #ervice 5oad "fp5sbs Industrial /ark, aguig H5 InternF 3ovember %&1= : 4anuary %&1@ #t. lare-s
SE(/6ARS ATTE6*E*8
)-ersonality Disorder "hat &anifests as a esult of -rolonged Drug !buse( %@th day of 4anuary %&1'
)"raining Employee and Development and @earning ArganiBation( %@th day of 4anuary %&1'
)pdates on the -sychological @icensure Eth day of 3ovember %&1'
)?no% your -hobia( %>th day of 3ovember %&1'
)!cademic Writing and !-! tyle( 1'th day of #eptember %&18
)-sychometrician for =ire(
A1
ARELLANO UNIVERSITY
Jose Abad Santos Campus 3058 Ave., Pasay City Tel
A%
1'th day of #eptember %&18
CHARACTER RE!ERE6CES8
%@=%@8=%1 &@1%%1%C= &='=%AA''
I hereby certify that above information is true and correct to the best of my knowledge and belief.
RRRRRRRRRRRRR #ignature
