INTEGRANTES: Oyola Gómez Velásquez, Luigi Castillo Maguiña, Rosa Cristina Marca Flores, Omar Lévano alce!o, "srael
INDICE
Lima 2013 0
INTRODUCCIÓN 1. #er$il !e la em%resa: a. Historia b. Actii!a! c. "isi#$ % &isi#$ !. Ob'(tios (. "a)or(s *.
+ri$ci,a)(s ,ro!-ctos o*r(ci!os.
. N/m(ro !( co)abora!or(s . -($as +rcticas Laborar(s A&CHA& i.
I!($ti*icaci#$ !( )a (strat(ia (m,r(saria).
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Ora$irama !( )a (m,r(sa
2. &iagnóstico !el %roceso !e a!ministración !e remuneraciones: a. +o)4ticas !( a!mi$istraci#$ !( r(m-$(racio$(s (5ist($t( b. Sa)ario Tota) c. D(scri,cio$(s !( ,-(stos !. +rorama !( Ea)-aci#$ !( +-(stos (. +roramas !( i$c($tios
'( Conclusiones y recomen!aciones )( *ne+os
"-RO&.CC"O 1
E) ,r(s($t( i$*orm( (s -$ a$)isis a )a sit-aci#$ )abora) !( -$a (m,r(sa a *i$ !( a,)ica$!o )os co$c(,tos a!6-iri!os !-ra$t( () c-rso a,ro5imar$os a )a *orma como (sta (m,r(sa s( ora$i7a % a!mi$istra )as r(m-$(racio$(s !( to!o s- ,(rso$a). +ara $-(stra i$(stiaci#$ ()(imos )a (m,r(sa ,(r-a$a CALE"ISION +ERU +RODUCCIONES S.A.C co$ RUC 208931;802 )a c-a) c-($ta co$ -$a tra%(ctoria !( 1 a
,r(cio % s-s (str(cas % b-($as r()acio$(s co$ s- ,(rso$a) ()(imos (st-!iar () r(a !( RRHH. D-ra$t( )a i$(stiaci#$ r(isamos a6-())as ,(rs,(ctias 6-( $os r()(aro$ si (s 6-( ($ (sta (m,r(sa s( c-m,)4a$ o $o )os 9 ,ri$ci,ios bsicos !( -$ b-($ ,rorama !( r(m-$(racio$(s: E6-i!a! i$t(r$a (6-i!a! (5t(r$a (6-i!a! i$!ii!-a) % ($*o6-( (strat=ico. Asimismo (a)-amos si !($tro !( (sta (m,r(sa co(5ist4a$ )as caract(r4sticas 6-( !(b($ t($(r to!a ,o)4tica r(m-$(ratia a *i$ !( s(r com,(titia % bi($ (str-ct-ra!a. +ara co$oc(r !( ma$(ra c)ara si (stas ,o)4ticas s( ori($taba$ a ob'(tio act-a) !( )a ,o)4tica !( r(m-$(racio$(s ? Atra(r motiar r(t($(r % !(sarro))ar () ta)($to -ma$o ,artimos !(s!( )a i$(stiaci#$ !() ($tor$o (s,(c4*ico !( )a (m,r(sa as4 como !( s- ra!o !( i$c(rti!-mbr( % s- mo!()o ($=rico !( $( ocios. +ara )a r(a)i7aci#$ !( (st( a$)isis s( r(a)i7aro$ isitas a )a (m,r(sa as4 como r(-$io$(s co$ &ar4a H(r$$!(7 G(r($t( !( RR.HH r(a ba'o )a c-a) s( !(sarro))a )a '(*at-ra !( R(c-rsos H-ma$os.
/( #er$il !e la 0m%resa C*1L0 V""O #0R2 a( 3istoria 2
@-( *-$!a!o ($ 1B )ora$!o s(r o% ($ !4a )a (m,r(sa ms im,orta$t( !( T" ,or Cab)( ($ $-(stro ,a4s. I$icio s-s o,(racio$(s ($ )a )oca)i!a! !( &a$%)sa ($ At( "itart( )-(o co$ti$/o co$ -$ ,roc(so !( (5,a$si#$ !istrita) !(s!( E) A-sti$o Sa$ -a$ !( L-ria$co Sa$ta A$ita L-ria$co Cosica Sa$ta E-)a)ia % Ricar!o +a)ma o*r(ci($!o )o m('or !( )a ,roramaci#$ i$*ormatia c-)t-ra) !(,ortia (s,(ctc-)os ($tr(t($imi($tos m-sica)(s % tra$smisio$(s !( )os ,ri$ci,a)(s (($tos 6-( ac($ istoria ($ )os !isti$tos !istritos !( )a 7o$a Est( !( Lima co$irti=$!os( ($ -$o !( )os ,ro((!or(s ms ra$!(s !( s(ricios !( t()(com-$icacio$(s co$ta$!o co$ 380 traba'a!or(s.
4( *ctivi!a! D(!ica!o a )as T()(com-$icacio$(s o,(ra!or(s !( t()(*o$4a m#i) % *i'a ( i$t(r$(t ($ )a 7o$a Est( !( Lima co$stit-i!a ,or E) A-sti$o Sa$ -a$ !( L-ria$co Sa$ta A$ita L-ria$co Cosica Sa$ta E-)a)ia % Ricar!o +a)ma.
c( Misión y Visión M""56
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ri$!ar -$ s(ricio !( ca)i!a! a,-$ta$!o a )a (5c()($cia !() s(ricio. Co$(ctar a $-(stros c)i($t(s co$ () m-$!o bri$!a$!o ($tr(t($imi($to c-)t-ra (
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i$*ormaci#$. Co$ () !(sarro))o -ma$o !( $-(stra r(a i$$oar % a,)icar t(c$o)o4a !( a,-$ta ,ara
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s(r )a m('or o,ci#$ !( $-(stros c)i($t(s.
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S(r -$ r-,o )4!(r !( t()(com-$icacio$(s ($ () co$o (st(. +($(traci#$ !() s(ricio ($ to!a r(a !( co$c(sio$(s. +ro,orcio$ar so)-cio$(s i$t(ra)(s. Ori($tar r(c-rsos a )a ca)i!a! % satis*acci#$ !() c)i($t(. Co$tar co$ -$ ,(rso$a) a)tam($t( ca)i*ica!o ($ )as !i*(r($t(s r(as 6-( so,orta$ () *-$cio$ami($to !() r(a !( o,(racio$(s. A!(c-a!o c)ima )abora) % ca)i!a! !( i!a a $-(stros co)abora!or(s.
!( O47etivos y Valores O180-"VO6 •
&(!ia$t( )a ,)a$i*icaci#$ (strat=ica !( $-(stras r(as com,rom(ti!as )orar -$ a)to
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r($!imi($to !( ,ro!-cci#$ % (*icacia. I$cr(m($tar () $i() !( co$ci($cia ($ $-(stros co)abora!or(s *orm-)a$!o -$a (strat(ia s#)i!a ($ b($(*icio !( )a (m,r(sa. 3
V*LOR06 •
Com,romiso: +rom(t(r - ob)iars( mora)m($t( a) c-m,)imi($to !( $-(stras
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ob)iacio$(s. Actit-!: R(acci#$ !( $imo m($ta) ,ositia % )a ,r(!is,osici#$ acia )a )abor 6-(
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('(c-tamos. L(a)ta!: Com,rom(t(rs( a traba'ar o$(stam($t( !($tro !( $-(stra (m,r(sa. @i$a)m($t( r(co$oc(r )a ra$ o,ort-$i!a! 6-( a/$ ti($( $-(stra (m,r(sa t($i($!o ($ c-($ta )as am($a7as 6-( s( is)-mbra$ ($ () *-t-ro.
e( #ioneros Es )a ,io$(ra !( )a ca!($a t()(isia !() co$o Est( !( Lima co$ta$!o co$ !os (5c)-sias s(
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#rinci%ales %ro!uctos o$reci!os
Los ,ro!-ctos o*r(ci!os ,or CALE"ISION +ERU ,ara to!a )a 7o$a Est( so$: •
Ca4le -V6 Lo 6-( ,)a$t(a Cab)( "isi#$ a s-s c)i($t(s (s i$r(sar a -$ m-$!o !( (5,(ri($cias % ($tr(t($imi($to co$ -$a am,)ia ari(!a! !( ca$a)(s Nacio$a)(s ( I$t(r$acio$a)(s. Lo m('or ($ ,()4c-)as ,roramaci#$ ,ara $i
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"nternet "limita!o6 Cab)( "isi#$ bri$!a )a m5ima ()oci!a! )as 29 rs !() !4a ,ara ,o!(r $a(ar ,or i$t(r$(t r(isar t- corr(o !(scarar m/sica cat(ar % -ti)i7ar r(!(s socia)(s ($tr( otras a)t(r$atias 6-( () c)i($t( ,r(*i(ra . S( ,-(!( ()(ir !os ti,os !( ()oci!a!(s 6-( c-($ta$ ,ara () -s-ario !( 1 & % 3 & s(/$ )a $(c(si!a! 6-( t($as. Ti($( )a /)tima t(c$o)o4a r(s,a)!a!a ,or *ibra #,tica.
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&9os6 C-($ta$ co$ ,)a$(s !( T()(isi#$ ,or Cab)( ( I$t(r$(t I)imita!o )as 29rs )os c-a)(s $os o*r(c($ -$a m('or o,ci#$ ,ara sacar ,ro(co !( )os !os ,ro!-ctos %a !(ta))a!os a$t(riorm($t( % as4 acomo!ar)os a $-(stra $(c(si!a!. Ha% !os ti,os ,)a$(s: > +)a$ 1 : Cab)( co$ 0 ca$a)(s I$t(r$(t I)imita!o !( 1& > +)a$ 2 : Cab)( co$ 0 ca$a)(s I$t(r$(t I)imita!o !( 3&
g( 9mero !e cola4ora!ores Act-a)m($t( )a (m,r(sa c-($ta co$ !os (st-!ios t()(isios -bica!os ($ Sa$ta C)ara % H-a%c$ % ti($( -$a ,)a$i))a !( 380 traba'a!or(s )os c-a)(s r(a)i7a$ s-s actii!a!(s !(s!( )as o*ici$as -bica!as ($ () co$o Est( ($ "itart(.
:( 1uenas #rácticas La4orares, *MC3*M Cab)( "isi#$ $o a ,artici,a!o ($ -($as ,rcticas Labora)(s ,or6-( cr(( 6-( a/$ )(s *a)ta !ar ms b($(*icios a s-s traba'a!or(s *ami)ia % com-$i!a! si$ (mbaro !ic($ 6-( co$sta$t(m($t( b-sca$ $-(os b($(*icios 6-( s( )(s ,-(!a bri$!ar ,or6-( $o !(scarta$ 6-( a)/$ !4a (st=$ ,r(,ara!os ,ara ,artici,ar.
1. ($(*icios ,ara )os traba'a!or(s: Los traba'a!or(s 6-( (st=$ como -$ m4$imo !( 3 m(s(s ($ )a (m,r(sa ,-(!($ ,(!ir ,r=stamos o a!()a$tos (stos ,(!i!os so$ (a)-a!os ,or () ($cara!o !( r(c-rsos -ma$os. To!os )os traba'a!or(s c-($ta$ co$ s(-ro !( i!a. +ara )os traba'a!or(s !( ($tas % a!mi$istratios s( )(s otora ,aos a!icio$a)(s ,or co$c(,to !( moi)i!a!. 2. ($(*icios ,ara )as *ami)ias !( )os traba'a!or(s: To!os )os traba'a!or(s c-($ta$ co$ -$ s(-ro co$($cio$a) 6-( (s b($(*icioso ,ara )os i'os % (s,osoFa !( to!os )os traba'a!or(s. Los traba'a!or(s 6-( ti($($ !( tr(s i'os a mas ($ (!a! (sco)ar ($ () m(s !( &ar7o s( )( !a -$ a!icio$a) !( 300 so)(s ,ara 6-( )(s ,-(!a a%-!ar -$ ,oco co$ )os astos !( )a matric-)a 3. ($(*icios ,ara )a com-$i!a!: E$ =,ocas !( Nai!a! ac($ co)(ctas a to!os )os traba'a!or(s s( )(s !ic( 6-( !o$($ ro,a % '--(t(s !( $iA%ac-co. 5
*MC3*M ; *sociación !e 1uenos 0m%lea!ores Criterio !e evaluación !e acuer!o a la asociación !e 4uenos em%lea!ores <*10=6 E$ bas( a )a ($tr(ista co$si!(ramos 6-( arios !( (stos ,-$tos $o s( (st$ a,)ica$!o !($tro !( )a (m,r(sa % a co$ti$-aci#$ s-(rir(mos ci(rtas ,rcticas 6-( s( !(b(r4a$ a,)icar ,ara ,o!(r obt($(r )a c(rti*icaci#$ AE )o c-a) a%-!ar4a a m('orar )a ima($ !( )a (m,r(sa % co$ (sto atra(r -$a ma%or ca)i!a! % ca$ti!a! !( ,ost-)a$t(s a )a (m,r(sa.
1. #ago %untual !e salarios !e acuer!o a la ley: La (m,r(sa c-($ta co$ r(istros !( *(cas ($ )a 6-( )os traba'a!or(s s( a$ i$cor,ora!o a )a ora$i7aci#$ )as *(cas !( ,ao ($ Cab)( "isi#$ so$ )os !4as c-atro % ci$co si$ (mbaro a)-$os traba'a!or(s !( i$sta)aci#$ !( cab)( $os co$taro$ 6-( ($ )os m(s(s !( -)io % Dici(mbr( a% !(moras ($ )os ,aos % 6-( ())os ,r(*(rir4a$ 6-( s- r(m-$(raci#$ s(a a *i$ !( m(s como (s $orma)m($t( ($ otras i$stit-cio$(s.
2. #ago %untual !e 4ene$icios legales: Es aria$t( !( ac-(r!o a) ti,o !( co$trato a arios traba'a!or(s )(s -star4a (star ($ ,)a$i))a ,ara obt($(r (stos b($(*icios si$ (mbaro so)o () ,(rso$a) a!mi$istratio (st$ ($ ,)a$i))a !(bi!o a 6-( ,or ('(m,)o )os traba'a!or(s 6-( ac($ i$sta)acio$(s !( cab)( ti($($ a)ta rotaci#$ % $o so$ co$sta$t(s. 3. #ago %untual !e seguro mé!ico: La (m,r(sa ,aa Essa)-! % !ic($ 6-( si(m,r( a% 6-( s(r bi($ ,-$t-a)(s co$ (sos ,aos $o s( )(s ,-(!( (sca,ar !(bi!o a 6-( )a sa)-! (s ,rimor!ia). +ara )os o,(rarios 6-( (st$ ($ ,)($o ri(so s( )(s bri$!a -$ s(-ro a!icio$a) 6-( (s () S(-ro Co$tra Traba'o !( Ri(so ,ara 6-( ,-(!a s(r at($!i!o ($ c-a)6-i(r c)4$ica ,artic-)ar. 9. 0valuación !el %ersonal: La (m,r(sa c-($ta co$ () ma$-a) !( *-$cio$(s ($ () c-a) s( !(ta))a )as )abor(s !(b(r(s tar(as ro)(s r(s,o$sabi)i!a! 6-i($(s so$ s-s s-,(rior(s o s-bor!i$a!os ,ara (itar co$*-sio$(s a% a!(ms -$ ma$-a) ,ara ca!a r-,o ora$i7acio$a) ,or6-( $o to!os com,art($ )as mismas caract(r4sticas ,or )o ta$to s( (m,)(a !isti$tos *actor(s !( (a)-aci#$. 6
8. Recom%ensas !e acuer!o a evaluación6 E$ )a (m,r(sa a !ii!o ,or 7o$as )a i$sta)aci#$ !( cab)(s ,ara ,o!(r co$tro)ar m('or )a ca)i!a! !( s(ricio ,or (sta ra7#$ !( ac-(r!o a )os r(s-)ta!os !( )a (a)-aci#$ si ($ )a 7o$a A a t($i!o b-($ !(s(m,(
B. Reconocimiento6 La (m,r(sa ($tr(a i$c($tios sa)aria)(s a) r(a com(rcia) ,or si (s 6-( c-m,)($ co$ )as c-otas !( ($tas (stab)(ci!as (stas c-otas !( ($tas so$ m($s-a)(s 6-( (st$ (stab)(ci!as ,or r(c-,(rar a -$ c)i($t( a$ti-o % 6-( -$ c)i($t( $-(o co$trat( )os s(ricios !( Cab)(isi#$ a) m('or ($!(!or !() m(s )o *()icita$ !()a$t( !( to!os s-s com,a<(ros % )as !(ms r(as.
. *m4iente !e tra4a7o seguro e :igiénico6 La (m,r(sa s( ,r(oc-,a m-co ,or )a s(-ri!a! !( )os traba'a!or(s !($tro % *-(ra !( )a o*ici$a (s ,or ())o 6-( co$sta$t(m($t( s( !a$ car)as sobr( )a s(-ri!a! % sa)-! ($ () traba'o !o$!( b-sca$ co$ci($ti7ar a s-s traba'a!or(s sobr( )a im,orta$cia !( ,r(($ir acci!($t(s !($tro !( )a (m,r(sa como *-(ra () )(ma 6-( -ti)i7a$ (s: ES &EOR DECIR +ORSEACASO UE DECIR JO CREI UEK !(s,-=s !( )as car)as s( !a$ ta))(r(s ,ara !(sarro))ar )o (sc-ca!o.
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"!enti$icación !e la 0strategia 0m%resarial
0strategia Genérica6 Li!erazgo en Costos •
#rocesos estan!ariza!os y es%ec>$icos: I$*ra(str-ct-ra s(ricios bsicos !( com-$icacio$(s s(ricios !( a)or ar(a!o.
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Manuales internos6 o
Manual !e Funciones
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R"-
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Manual !e #rocesos
Materiales tangi4les: &at(ria) a-!iois-a) (st-!ios t()(isios camio$(tas a$t($as. 7
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0ntorno6 Ti($( -$ ($tor$o ,)a$i*ica!o. La (m,r(sa (s ,io$(ra ($ () r(a Est( !( Lima Empresa de Telecomunicaciones Escenario Soft Remuneraciones basadas en el desempeño
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Ora$irama !( )a (m,r(sa
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?( &iagnóstico !el %roceso !e a!ministración !e remuneraciones6 9
a( #ol>ticas !e a!ministración !e remuneraciones e+istentes #rinci%ios 1ásicos •
0qui!a! "nterna6
R(s,(cto a )a (6-i!a! !( )os ,-(stos s(/$ s- $i() !($tro !( )a (m,r(sa to!as ti($($ -$a r(m-$(raci#$ (stab)(ci!a $o a% ,rob)(mas ($tr( traba'a!or(s !() mismo ,-(sto ,or6-( sab($ 6-( () co$trato !( to!os so$ i-a)(s % 6-( si a% -$ a-m($to a -$ traba'a!or (s ,or () !(s(m,(
0qui!a! e+terna6
La (m,r(sa ,ara r(a)i7ar s- com,araci#$ co$ () m(rca!o sa)aria) !( )os ,-(stos !( traba'o 6-( ti($( )o ac( m(!ia$t( ,r(-$tas a )a ora !( )as ($tr(istas ,ara ,ost-)a$t(s (s as4 como ())os (st-!ia$ )as r(m-$(racio$(s 6-( )a com,(t($cia s(/$ () ,-(sto (s !(cir s( )(s ,r(-$ta c-a$to (ra )o 6-( a$aba$ ($ )a a$t(rior (m,r(sa a!(ms !( ,(!ir s- bo)(ta !( ,ao ,ara com,robar)o. •
0valuación %or !esem%eño6
La (m,r(sa s( basa ($ )o 6-( (s )a ,-$t-a)i!a! ,(rma$($cia !( )os traba'a!or(s ($ )a (m,r(sa r(s,o$sabi)i!a! *i!()i!a! a )a (m,r(sa ,ro!-ctii!a! % ca)i!a! !( s(ricio (s as4 como ())os (a)/a$ () !(s(m,(
4( alario total •
alario Fi7o6
La r(m-$(raci#$ (s s(/$ () co$trato ($ (st( caso )os o,(rarios % () ,(rso$a) a!mi$istratio r(cib($ -$ s-()!o %a (stab)(ci!o mi($tras 6-( a )as ,romotoras !( ($tas $o s( )(s otora. •
alario Varia4le: 10
Los o,(rarios r(cib($ -$ a-m($to sa)aria) s(/$ s- ,ro!-ctii!a! r(s,(cto a s- )abor !() m(s ta$to )as oras (5tras ))ama!o bo$o !( ,ro!-cci#$ % ,or orarios $oct-r$os. Ha% -$ ,ao a!icio$a) ))ama!o HORAS DE E&ERGENCIA ($ () c-a) si s( r(6-i(r( !() ,(rso$a) t=c$ico ($ oras !( ma!r-a!a ,or )a ca4!a masia !( )a s(
1ene$icios6
To!os )os traba'a!or(s ti($($ -$ s(-ro !( i!a ,or )(% a!(ms s( bri$!a () s(-ro co$($cio$a) 6-( (s b($(*icioso ,ara )os i'os % (s,osoFa !( to!os )os traba'a!or(s ,ara )os o,(rarios )os c-a)(s (st$ ($ ,)($o ri(so s( )(s bri$!a -$ s(-ro a!icio$a) 6-( (s () S(-ro Co$tra Traba'o !( Ri(so ,ara 6-( ,-(!a s(r at($!i!o ($ c-a)6-i(r c)4$ica ,artic-)ar. La (m,r(sa ,aa to!o )o corr(s,o$!i($t( s(/$ acacio$(s cts rati*icacio$(s % s( r(a)i7a$ tr(s *i(stas im,orta$t(s () ,rim(ro !( &a%o () c-a) (s () !4a !() traba'a!or *i$ !( a
Com%osición !e la *!ministración !e Remuneraciones c( &escri%ción !e %uestos La (m,r(sa ti($( -$ ma$-a) !( *-$cio$(s ($ () c-a) (sta !(ta))a!o )as )abor(s !( ca!a ,-(sto como tambi=$ )os !(b(r(s tar(as ro)(s r(s,o$sabi)i!a! s-,(rior(s o s-,(risor(s % )os s-bor!i$a!os 6-( ti($( a ma$!o co$ () *i$ !( 6-( $o a%a co$*-sio$(s a) mom($to !( )as )abor(s % 6-( ca!a ,-(sto s(a ms (*ici($t( ,ara )a (m,r(sa (stos a% -$ ma$-a) ,ara ca!a r-,o oc-,acio$a) ,or6-( $o to!os com,art($ )as mismas caract(r4sticas ,or )o ta$to s( (m,)(a !isti$tos *actor(s !( (a)-aci#$. 11
!( #rograma !e evaluación !e !esem%eño Cab)(isi#$ $o r(a)i7a -$a (a)-aci#$ *orma) !( ,-(stos % s-()!os. Si$ (mbaro ca!a B m(s(s s( (a)/a a) ,(rso$a) ($ -$a r(-$i#$ co$ () '(*( !( r(a (stos r(-$io$(s so$ s-b'(tias % (st$ basa!o ($ (cos.
e( #rograma !e incentivos La (m,r(sa ($tr(a i$c($tios sa)aria)(s a) r(a com(rcia) ,or si (s 6-( c-m,)($ co$ )as c-otas !( ($tas (stab)(ci!as (stas c-otas !( ($tas so$ m($s-a)(s 6-( (st$ (stab)(ci!as ,or r(c-,(rar a -$ c)i($t( a$ti-o % 6-( -$ c)i($t( $-(o co$trat( )os s(ricios !( Cab)(isi#$ a) m('or ($!(!or !() m(s )o *()icita$ !()a$t( !( to!os s-s com,a<(ros % )as !(ms r(as. R(s,(cto a )os o,(rarios s( )( !a i$c($tios (co$#micos ,or r(cor! ,-$t-a)i!a! (*ici($cia c-m,)imi($to !( i$sta)acio$(s a!(c-a!am($t( % ,or )a ca$ti!a! -sa!a !( mat(ria)(s como cab)(.
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Conclusiones y recomen!aciones La (m,r(sa Cab)(isi#$ 6-( (st ,r(s($t( ($ )a 7o$a Est( !( Lima ($ )os !istritos E) A-sti$o Sa$ -a$ !( L-ria$co Sa$ta A$ita L-ria$co Cosica Sa$ta E-)a)ia Ricar!o +a)ma % At( "itart( (s,(cia)i7a!o ($ s(ricio !( cab)( ( i$t(r$(t c-($ta co$ -$a (str-ct-ra r(m-$(ratia *orma) ,(ro bsica $o como )as (m,r(sas )4!(r(s ($ () m(rca!o a-$ as4 c-($ta co$ )os c-atro ,ri$ci,ios bsicos !( )a r(m-$(racio$(s ,or )o c-a) ,o!(mos obs(rar 6-( si (5ist( -$ (6-i!a! i$t(r$a ,or6-( to!os )os ,-(stos !( )a (m,r(sa ti($( -$ s-()!o (stab)(ci!o (s !(cir *i'o % 6-( -$o ,o!r4a a$ar ms !i$(ro si ti($( -$ m('or !(s(m,(
mom($to !( i$sta)ar o r(isar )os (6-i,os i$sta)a!os ta$to !( )os c)i($t(s como () !( )a (m,r(sa s( (m,)(a (rrami($tas cab)( moi)i!a! (tc. ,ara )aborar. La i$c(rti!-mbr( (s (stab)( ,or6-( )a i$!-stria $o cambia !rsticam($t( s( sab( 6-( ($ () *-t-ro to!o s(r m(!ia$t( s(
ILIOGRA@A: http://www.cablevisionperu.pe/ http://www.amcham.org.pe/abe/escargas/!riterios"e#valuacion"$%#.p & http://www.mintra.gob.pe/%'(/ocumentos/%'(")*+,+!$"-*+$.p&
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