NAMA KELOMPOK 2: JUANDA SURYA DWI ANDIKA PUTRA MUFTIANDA KA KARDAWI FIQI CAESAR
1301103010077 1301103010006 1301103010130 1301103010010
1. Apa yang dimaksud dengan audit kepastian kualitas?
Audi !"!#$ %#&'!i'( %u')i'! 'd')'* +&,-!#! !i!#$'i!. $'(di,i d'( #,d-%u$#('!i u(u% $#$&#,-)#* /u%i -/#%i d'( $#(i)'i("' !#',' -/#%i u(u% $#(#(u%'( !#'u* $'(' ,i#,i' 'udi #)'* #,&#(u*i 'udi i(i di,'('(4 u(u% $#(i)'i '%i5i'!. &,'%i%. ''u %#/i'%'( &#,u!'*''( u(u% $#(#(u%'( '&'%'* &#,u!'*''( $#$i)i%i %#$'$&u'( u(u% $#$(u*i !'(d', %u')i'! "'(4 #)'* di#'&%'( d')'$ -&#,'!i("' 2. Apa maksud dan tujuannya? Sebutkan dan jelaskan!
Audi i(i di,'('(4 u(u% $#(i)'i '%i5i'!. &,'%i%. ''u %#/i'%'( &#,u!'*''( u(u% $#(#(u%'( $#(#( u%'( '&'%'* &#,u!' &#,u!'*''( *''( $#$i)i% $#$i)i%ii %#$'$& %#$'$&u'( u'( u(u% $#$(u*i !'(d', %u')i %u')i'! '! "'(4 #)'* di#'&%'( d')'$ -&#,'!i("' Audi ''! !i!#$ %#&'!i'( %u')i'! $u(4%i( di,'!'%'( &#,)u %#i%' %i(#,' %u')i'! 'u' ' u')) /# /#,/ ,/#d #d'' d# d#(4 (4'( '( ! !'( '(d' d',, "' "'(4 (4 #) #)'* '* di di# #'& '&%' %'( ( P, P,-4 -4,'$ ,'$ 'u 'udi di $u $u(4 (4%i %i( ( u u4' 4' $#,u $# ,u&' &'%' %'( ( /' /'4i 4i'( '( d' d',i ,i &# &#,!" ,!"',' ','' '( ( %%-( (,' ,'% % d# d#(4 (4'( '( &# &#)' )'(4 (44' 4'( ( '' ''u u $u $u(4 (4%i %i( ( u u4' 4' $#,u $# ,u&' &'%' %'( ( &# &#,!" ,!"',' ','' '( ( "' "'(4 (4 di di# #'& '&%' %'( ( &# &#$# $#,i ,i( ('* '* d' d')'$ )'$ $# $#$/ $/#, #,i% i%'( '( %# %#&' &'!i !i'( '( #,&#(u*i("' !'(d', %u')i'! "'(4 di#'&%'( &#$#,i('* Audi $#$/#,i%'( i(-,$'!i %#&'d' &#,u!'*''( #('(4 %i(#, %i(#,' ' &,-du &,-du% % "(4 di*'!i)%'(. di*'!i)%'(. %i(#, %i(#,'%i( '%i(#,' #,' d#&', d#&',#$#( #$#( /'4i'(. %i(#,' &#,u!'*''( !#',' !#', ' %#!#)u,u*'(. %#! #)u,u*'(. d'( ',#' &#(i(4%''( "'(4 *',u! di)'%u%'( u(u% $#('&'i %i(#,' "'(4 )#/i* /'i% 3. Ap Apa a ya yang ng me mend ndor oron ong g kualitasnya?
peru pe rusa saha haan an
mela me laku kuka kan n
audi au ditt
terh te rhad adap ap
kepa ke past stia ian n
Audi !" Audi !"!# !#$ $ %# %#&' &'!i !i'( '( %u %u') ')i i'!. '!. $#$ $#$i)i i)i%i %i &# &#,'( ,'('( '( &# &#(i (i(4 (4 d' d')' )'$ $ $#$ $#$/#, /#,i% i%'( '( %#&'!i'( %u')i'! %#&'d' &#)'(44'( d'( &,-!#! "'(4 /#,)'(4!u(4 di d')'$ &#,u!'*''( Audi Aud i $#( $#("# "#di'% di'%'( '( &#, &#,u!' u!'*'' *''( ( i( i(-,$ -,$'!i '!i u( u(u% u% $#( $#('8 '8'/ '/ /#/ /#/#,'& #,'&'' &#, &#,'(" '("''( ''( "'( "'(4 4 /#,%'i'( d#(4'( %i(#,' %u')i'!("' !#&#,i : A&'%'* &#,u!'*''( $'$&u $#('&'i uu'( %u')i'!("'9 A&'%'* &,-!#du,&,-!#du, &,-!#du,&,-!#du, "'(4 /#,)'%u #)'* dii%ui d'( di''i9 A&'%'* $#-d# #i!i#( /',u #)'* did-%u$#('!i%'( d'( di#,'&%'(9 A&'%'* '''( %u')i'! di&#)i*',' !#',' $#$'d' $#$'d'ii d'( di4u di4u('%'( ('%'( u(u% $#("#)#!'i%'( $#("#)#!'i%'( $'!')'*$'!')'* &,-du%!i9 A&'%'* 'd8') &#$#)i*',''( u(u% &#(#4'*'( #)'* dii%ui d#(4'( /'i%9
Audi #,*'d'& !"!#$ !#&#,i &#('(4'('( /'*'( /'%u d'&' $#(4u(4%'&%'( #('(4 )#$'*("' &,'%i% "'(4 /#,')'( d'( $#$#,)u%'( &#(i(4%''( D#$i%i'( u4' !"!#$ %#&'!i'( %u')i'! &#$'!-% d'&' di'udi $#)')ui !"!#$ &#(4#(d')i'( %u')i'! i(i #,d'!',%'( *'!i) id#(ii%'!i #('(4 /#/#,'&' *') "'(4 $'!i* &#,)u di&#,/'i%i. &#u!'*''( $u(4%i( &#,)u $#)'%!'('%'( 'udi #,*'d'& &,-du% !#',' #,i(#4,'!i u(u% $#$5#,ii%'!i /'*8' &,-!#! di)'%u%'( !#',' -&i$') Audi u4' di4u('%'( u(u% $#(4id#(ii%'!i &#,$'!')'*'( &,-!#! u(u% $#(4u,'(4i %#id'%#!u'i'( 4. Bagaimana audit sistem kepastian kualitas dalam meningkatkan kualitas proses dan produknya?
membantu
perusahaan
'4'i$'(' 'udi /#,4u(' /'4i -,4'(i!'!i d')'$ $#$#)i*',' d'( $#(i(4%'%'( !"!#$ $'('#$#( %u')i'!("'9 Audi $#$/#,i%'( $'('' %#&'d' &i*'% %#i4' &i*'% "'(4 /#,%#&#(i(4'( #,*'d'& !"!#$ $'('4#$#( %u')i'!. "'iu : 1 S#,ii%'!i -,4'(i!'!i. $#)')ui :
D#(4'( $#("#di'%'( i(-,$'!i %#&'d' -& $'('4#$#( /#,%'i'( d#(4'( %#$'$&u'( -,4'(i!'!i u(u% $#('&'i uu'( !,'#4i!("'
D#(4'( $#(4id#(ii%'!i &#,$'!')'*'( "'(4 $'(' i%' d'&' di&#'*%'( '%'( $#(i(4%'%'( %i(#,' -,4'(i!'!i("'
D#(4'( $#(4id#(ii%'!i %#!#$&''( u(u% &#(i(4%''( ,#!i%- "'(4 $u(4%i( #,'di
2 P#)'(44'(. d#(4'( $#(i(4%'%'( %#$'$&u'( -,4'(i!'!i $#("#di'%'( &,-du% "'(4 !#!u'i d#(4'( !&#!ii%'!i &#)'(44'( 3 L#$/'4' !#,ii%'!i. d#(4'( $#(i(4%'%'( %,#di/i)i'! %#i4' &i*'% d')'$ &,-!#! !#,ii%'!i Bagaimana auditor meningkatkan nilai tambah? Berikut ini adalah beberapa tips yang dapat dijadikan panduan oleh auditor dalam melaksanakan tugas profesionalitasnya :
1 P#,#('(''( Audi ' M#$'*'$i *','&'( 'udi##; /ud'"' -,4'(i!'!i / P#,*'i'( %*u!u! &'d' /#/#,'&' &#,$'!')'*'( <*'!i) d',i 'udi !#/#)u$("'= A(')i!i! ,#!i%- /#,d'!',%'( !#-, i(du!," ; %*u!u! #,*'d'& -,4'(i!'!i 'udi## d P,'#5')u'!i #,*'d'& &#,'u,'( "'(4 /#,*u/u(4'( # M#$/#(u% i$ 'udi "'(4 %-$&##( u(u% $#('&'i uu'( 'udi M#(4')-%'!i%'( 8'%u "'(4 u%u&
2 T#%(i% Audi '
F-%u! &'d' /#/#,'&' &,-!#! d#(4'( &,-!#du, "'(4 #,/''! M#(d-%u$#('!i%'( &,-!#du,. i(!,u%!i %#,'. d'', &#,'("''(. d'( !#/'4'i("' !'(4')'* &#(i(4 u(u% ,#('(' -,4'(i!'!i d'( &,-!#! &#(4#(d')i'(
/ I(4' d'( &'*'$i d#(4'( /'i% &,i(!i&&,i(!i& $'('4#$#( %u')i'! >u('%'( &#(d#%''( ##%i5i'! -,4'(i!'!i
&)'(d-*#%'
u(u%
$#(4#5')u'!i
1= A&'%'* &,-!#! #)'* di)'%!'('%'(9 2= A&'%'* &,-!#! /#,')'( #)'* !#!u'i d#(4'( ,#('('9 3= A&'%'* ,#('(' #,'&'i9 ?= A&'%'* &#)u'(4 u(u% &#(i(4%''( #)'* #,id#(ii%'!i d'( dii$&)#$#('!i%'(
D#(4'( $#$&#,/'i%i %#id'%!#!u'i'(9
D#(4'( $#(4id#(ii%'!i '%', $'!')'* d'( $#(4i$&)#$#('!i%'( )'(4%'* )'(4%'* &#,/'i%'(
D#(4'( $#(4id#(ii%'!i ,#(d '( %#/uu*'( )'(4%'* &#(#4'*'(9
D#(4'( /#,i(-5'!i9
d Ad-&!i &#(d#%''( *-)i!i u(u% $#(4u$&u)%'( #$u'( 'udi d',i &'d' *'("' /#,-%u! &'d' i(di5idu') %)'u!u) d',i ISO @001:2000 3 K#&uu!'( d'( A(')i!i! ' M'!u%%'( #$u'( %# d')'$ &#,!&#%i /
u/u(4%'( #$u'( d'( &#(4',u*("' #,*'d'& %#$'$&u'( -,4'(i!'!i $#("#di'%'( &,-du% !#!u'i d#(4'( !&#!ii%'!i("' <)i*' ISO @001:2001 %)'u!u) 11=
? L'&-,'( d'( Ti(d'% L'(u ' M#)'&-,%'( !#',' &'('! #$u'(#$u'( 'udi '= P#(d#%''( "'(4 /#,/#d' $u(4%i( di&#,)u%'( #,4'(u(4 &'d' : /= P'!i%'( /'*8' /#/#,'&' '!&#% /ud'"' i%u $#('di /'*'( &#,i$/'(4'( = M#$/#,i #%'('( #,*'d'& #$u'( &-!ii !#/'4'i !#!u'u "'(4 #&'
d= A&'%'* !-)u!i "'(4 diu!u)%'( -)#* -,4'(i!'!i !#/'4'i ,#!&-( #,*'d'& #$u'( (#4'i5# /#,4u('9 / L'&-,'( *',u! -/#%i d'( /#,-%u! &'d' 'udi#(! "'(4 #&'
. Sebutkan dan jelaskan langkahlangkah audit sistem kepastian kualitas?
M#(4'd-&!i $-d#) PDSA
P'd' '*'& i(i 'udi-, $#)'%u%'( id#(ii%'!i #,*'d'& uu'( ''u !'!','( -,4'(i!'!i P#,#('(''( 'udi d'&' $#(4id#(ii%'!i W1: !i'&' <8*-=. '&' =8*'=. di $'(' <8*#,#=. $#(4'&' <8*"=. d'( /'4'i$'(' <*-8= /#,%'i'( d#(4'( -/#% 'udi "elaksanaan
P#)'%!'(''( 'udi di'8')i d#(4'( !u'u &#,#$u'( &#(d'*u)u'( 'udi-, d#(4'( /#,/'4'i &i*'% "'(4 /#,8#('4 u(u% $#$/'*'! #('(4 ,u'(4 )u(4%u& 'udi. uu'(. 'd8') &#)'%!'(''(. d'( ,'('(4'( %#,'! %#,' 'udi
'!i) 'udi $#("'i%'( i(-,$'!i #('(4 %#%u''(. %#)#$'*'( d'( /##,'&' /'4i'( "'(4 $#$/uu*%'( &#(i(4%''( d')'$ -,4'(i!'!i 'udi## S#/'4'i ,#!&-( #,*'d'& )'&-,'( 'udi. &i*'%&i*'% "'(4 #,%'i %#$udi'( $#(4#$/'(4%'( ,#('(' i(d'%'( &#,/'i%'( /#,d'!',%'( ,#%-$#(d'!i "'(4 di/#,i%'( 'udi-, '!i) &#(4#$/'(4'( #,!#/u di,u$u!%'( d'( did-%u$#('!i%'( d')'$ !u'u ,#('(' i(d'%'( %-,#%i "'(4 '%'( di'$/i)
%indakan "erbaikan
P'd' '*'& i(i. -,4'(i!'!i did'$&i(4i -)#* 'udi-,. $#(4i$&)#$#('!i%'( ,#('(' i(d'%'( &#,/'i%'( "'(4 #)'* di#'&%'(
&. 'elaskan bagaimana proses audit dapat meningkatkan nilai tambah perusahaan?
P,-!#! 'udi d'&' $#(i(4%'%'( (i)'i '$/'* &#,u!'*''( d#(4'( $#)'%u%'( i(d'%'( /#,i%u:
$emahami hasil audit
'!i) 'udi $#("'i%'( i(-,$'!i #('(4 %#%u''(. %#)#$'*'( d'( /##,'&' /'4i'( "'(4 $#$/uu*%'( &#(i(4%''( d')'$ -,4'(i!'!i 'udi## S#/'4'i ,#!&-( #,*'d'& )'&-,'( 'udi. &i*'%&i*'% "'(4 #,%'i %#$udi'( $#(4#$/'(4%'( ,#('(' i(d'%'( &#,/'i%'( /#,d'!',%'( ,#%-$#(d'!i "'(4 di/#,i%'( 'udi-, '!i) &#(4#$/'(4'( #,!#/u di,u$u!%'( d'( did-%u$#('!i%'( d')'$ !u'u ,#('(' i(d'%'( %-,#%i "'(4 '%'( di'$/i) %indakan "erbaikan
P'd' '*'& i(i. -,4'(i!'!i did'$&i(4i -)#* 'udi-,. $#(4i$&)#$#('!i%'( ,#('(' i(d'%'( &#,/'i%'( "'(4 #)'* di#'&%'( (. Sebutkan dan jelaskan prinsipprinsip manajemen kualitas?
ISO @001:2001 $#(d'!',%'( M'('#$#( %u')i'! &'d' &,i(!i& $'('#$#( %u')i'! "'(4 #,di,i d',i : 1. )okus pada pelanggan
D')'$ &#,!'i(4'( /i!(i! "'(4 !'(4' %#' i(i. %-(!u$#( $#$i)i%i /#,/'4'i ')#,('i5# d')'$ $#$#(u*i %#/uu*'(("' P,-du%
D#(4'( d#$i%i'(. uu'( &#,#('(''(. !,'#4i d'( -&#,'!i-(') &#,u!'*''( *',u! /#,-%u!%'( %#&'d' &#)'(44'( S#$'%i( i(44i %#$'$&u'( u(u% $#$#(u*i *','&'(; %#4i''( &#)'(44'(. !#$'%i( i(44i &u)' &-#(!i &#,u!'*''( u(u% $#(d'&'%'( )'/' "'(4 )#/i* /#!',. &'!', "'(4 )#/i* )u'!. &#,u$/u*'( d'( &#,%#$/'(4'( u!'*' "'(4 !i4(ii%'( #/#,'&' -u! &#)'(44'( i(i '%'( $#(4','*%'( &#,u!'*''( u(u% :
M#("#)idi%i d'( $#$'*'$i %#/uu*'( &#)'(44'(
M#$'!i%'( /'*8' uu'( d'( !'!','( &#,u!'*''( /#,*u/u(4'( d#(4'( %#/uu*'( *','&'( &#)'(44'(
M#(4%-$u(i%'!i%'( %#/uu*'( d'( *','&'( &#)'(44'( d#(4'( -,4'(i!'!i !#',' %#!#)u,u*'(
M#("#)','!'%'( &#(d#%''( d')'$ $#$u'!%'( &#)'(44'( d'( &i*'% "'(4 /#,%#&#(i(4'( !#,' $#(4'$/i) i(d'%'( ''! *'!i) "'(4 di&#,-)#*
M#$'!i%'( /'*8' %#!#i$/'(4'( '(',' %#&u'!'( &#)'(44'( d#(4'( &i*'% )'i( "'(4 /#,%#&#(i(4'(. !#&#,i &#$i)i%. %',"'8'(. &#$'!-%. i(5#!-,. $'!!"','%'. &#$i)i% !#,' &#$'(4%u %#&#(i(4'(
S#d'(4%'( $'('' d',i &#(#,'&'( &,i(!i& -u! &'d' &#)'(44'( i(i /'4i &#,u!'*''( d'&' /#,u&' :
M#(i(4%'%'( &#(d'&''( d'( &#(4u'!''( &'(4!' &'!', "'(4 di&#,-)#* $#)')ui '(44'&'( "'(4 #&' d'( )#%!i/#) #,*'d'& %#!#$&''( &'!',
M#(i(4%'%'( ##%i5i'! d'( #i!i#(!i &#(44u(''( !u$/#, d'"' &#,u!'*''( d')'$ $#(i(4%'%'( %#&u'!'( &#)'(44'(
M#(i(4%'%'( )-"')i'! &#)'(44'( $#)')ui ,'(!'%!i "'(4 /#,%#)'(u'(
2. *epemimpinan
K#&#$i$&i('( d')'$ &#,u!'*''( *',u! $'$&u $#,u$u!%'( 5i!i d'( $i!i &#,u!'*''( !#/'4'i !#!u'u "'(4 %*'! #('(4 '&'. /'4'i$'('. %#$'('. &#u!'*''( '%'( di','*%'( d')'$ $#$#(u*i %#/uu*'( &#)'(44'(("' Di !'$&i(4 iu. &#$i$&i( u4' *',u! $'$&u $#,u$u!%'( uu'( &#,u!'*''( d#(4'( $#(i&'%'( d'( $#$#)i*',' )i(4%u(4'( i(#,(') "'(4 %-(du!i "'(4 $#$/u' !#$u' &#,!-(')i' di d')'$ &#,u!'*''( #,)i/' !#',' -&i$') d')'$ &#('&'i'( uu'( d'( !'!','( &#,u!'*''( P#(#,'&'( &,i(!i&&,i(!i& %#&#$i$&i('( di d')'$ &#,u!'*''( '%'( $#$/'(u &#,u!'*''( u(u% : 1 M#$'(d'(4 !#$u' %#/uu*'( &i*'% #,%'i !#/'4'i !'u %#!'u'( 2 M#(i&'%'( 5i!i d'( $i!i "'(4 #)'! u(u% $'!' d#&'( &#,u!'*''( 3 M#(#'&%'( uu'(. !'!','(. !#,' ',4# "'(4 $#('('(4 d'( ,#')i!i!
? #,i(d'% /#/'! di!#,'i d#(4'( '(44u(4 '8'/ d'( '%u('/i)i'! M#("#di'%'( !u$/#, d'"' d'( &#)'i*'( 6 M#('di #)'d'( d')'$ %#uu,'(. $-,') d'( &#(i&''( /ud'"' &#,u!'*''( "'(4 %u' 7 M#$/'(4u( %#&#,'"''( d'( $#(4*i)'(4%'( /#,/'4'i %#%*'8'i,'( %',"'8'( Sedangkan manfaat yang dipeoleh dari penerapan prinsipprinsip ini antara lain+
1 M#$/u' %',"'8'( $#(4#,i d'( #,$-i5'!i u(u% $#('&'i uu'( d'( !'!','( &#,u!'*''( 2 M#("'u%'( #5')u'!i. &#,/'i%'(. d'( &#(#,'&'( '%i5i'! d')'$ !'u %#!'u'( 3 M#$i(i$)%'( $i!%-$u(i%'!i di '(',' /#,/'4'i i(4%''( d')'$ -,4'(i!'!i ? M#(i$/u)%'( %#i(4i('( u(u% /#,&',i!i&'!i d'( /#,%-(,i/u!i d')'$ &#,/'i%'( /#,%#)'(u'( !#/'4'i 8uud &#(i(4%''( %i(#,' %',"'8'(
3. *eterlibatan Sumber ,aya $anusia
M#('di%'( SDM !#/'4'i %#%u''( /#,!'i(4. /#,',i $#$/#,i%'( ,u'(4 d'( 8'%u "'(4 $#$'d'i %#&'d' !#)uu* i(di5idu d'( %#)-$&-% di d')'$ &#,u!'*''( u(u% #,)i/' d')'$ &#('&'i'( %#/#,*'!i)'( &#,u!'*''( K',"'8'( *',u! di/#,d'"'%'( I(i $#,u&'%'( !')'* !'u &-)' &i%#, <$i(d!#= "'(4 *',u! di'(4 d')'$ i$&)#$#('!i $'('4#$#( %u')i'! -')
S#i'& -,'(4 d')'$ &#,u!'*''( $#('di #,$-i5'!i $#$/#,i%'( %-$i$#( d'( %##,)i/''(("' d')'$ &#('&'i'( uu'( d'( !'!','( &#,u!'*''(
M#(u$/u* %#$/'(4%'( i(-5'!i d'( %,#'i5i'! !#,' &#,/'i%'( #,u!$#(#,u! d')'$ $#('&'i uu'( &#,u!'*''( S#i'& -,'(4 $#('di /#,'(44u(4 '8'/ #,*'d'& %i(#,'("'
4. "endekatan proses
ISO @001:2001 $#(d#i(i!i%'( &,-!#! !#/'4'i +%u$&u)'( '%i5i'! "'(4 !')i(4 /#,*u/u(4'(; $#$&#(4',u*i di$'(' /#,u/'*("' i(&u <$'#,i'). &#,!"',''(. &#,')''(. i(!,u%!i. d'( )'i()'i(= $#('di -u&u
P#(u,u('( /i'"' d'( 8'%u !i%)u! $#('di )#/i* &#(d#% $#)')ui ##%i5i'! &#(44u(''( !u$/#, d'"'
'!i) "'(4 di&#,-)#* $#(i(4%'. %-(!i!#(. d'( d'&' di&#,%i,'%'(
P#(i(4%''( %#!#$&''( $#('di &,i-,i'! d'( #,-%u!
M'(''$'('' i(i d'&' di'&'i &#(#,'&'( &#(d#%''( &,-!#! !#/'4'i /#,i%u:
$#)')ui
!#,'(4%'i'(
'*'&'('*'&'(
1 M#(d#i(i!i%'( '%i5i'! "'(4 di&#,)u%'( -)#* !i!#$ $'('#$#( %u')i'! d'( &#(#,'&'(("' d')'$ -,4'(i!'!i !#',' !i!#$'i! 2 M#(d#i(i!%'( u,u'( d'( i(#,'%!i &,-!#! 3 M#(#(u%'( %,i#,i' d'( $#-d# "'(4 di!"','%'( u(u% $#$'!i%'( /'*8' -&#,'!i &#(4#(d')i'(("' /#,')'( !#',' ##%i ? M#$'!i%'( #,!#di'("' !u$/#, d'"' d'( i(-,$'!i "'(4 $#$'d'i !#!u'i d#(4'( %#/uu*'( u(u% &#(4-&#,'!i'( d'( &#$'('u'( &,-!#!
M#$'('u. $#(4u%u,. d'( $#(4'(')i!i &,-!#! 6 M#(#,'&%'( i(d'%'( "'(4 di&#,)u%'( u(u% $#('&'i *'!i) !#!u'i d#(4'( "'(4 di,#('('%'( d'( $#(i(4%'%'( &,-!#! !#',' /#,%#)'(u'(
. "endekatan system dan pengelolaan
P#(#,'&'( &#(d#%''( i(i '%'( $#$/'(u &#,u!'*''( u(u%:
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&. "erbaikan yang terusmenerus-berkelanjutan =
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Sedangkan manfaat yang diperoleh dari penerapan prinsip antara lain+
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(. "embuatan keputusan berdasarkan fakta
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angkahlangkah dalam menerapkan prinsipprinsip ini adalah sebagai berikut+
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/. 0ubungan yang saling menguntungkan dengan pemasok
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/. Ada berapa klausul S 1+21 yang memberikan pengembangan sistem kepastian kualitas? Sebutkan dan jelaskan!
rujukan
terhadap
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