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literature review
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PEE Unit1
0 ContentsEthics, Integrity,
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QUALITY MANAGEMENT, ETHICS, AND CORPORATE SOCIAL RESPONSIBIL
1. Define the term ethics.
Is an inquiry into the nature and grounds of morality where morality is take mean moral judgments, standards, and rules of conduct.
2. What is morality?
Morality refers to the values that are subscribed to and fostered by socie general and by individuals within society.
3. Explain how a certain behavior could be legal but not ethical.
ust because because a choice made is is legal does not necessarily necessarily mean mean it is ethica "erso "erson# n#s s beha behavio viorr can can be well well within within the "rescri "rescribe bed d limits limits of the the law and unethical. If a course of action is not legal, no further consideration of it is in order.
action is not legal, it is also not ethical. ! course course of action that is balanced balanced will be fa
all concerned. ! course of action that leaves leaves "eo"le feeling good good about themselv one that is consistent with their "ersonal value system.
$. What role does trust play in a total quality setting? %he %he tota totall qual qualit ity y a""r a""roa oach ch cann cannot ot be succ succes essf sful ully ly im"l im"lem emen ente ted d organi&a organi&ation tion that does not subscribe subscribe to high standards standards of ethical ethical behavio behavior. r.
Master yourbecause semester with builds Scribd ethical behavior trust, and trust is an essential ingredient in total qu Read Free Foron 30this Days Sign up to vote title 'onsider the various elements of total quality thatUseful de"end & The New York Times Nottrust( usefulcommunica on Cancel anytime.
inter"er inte r"erson sonal al relation relations, s, conflict conflict manage management ment,, "roblem "roblem solving, solving, teamwor teamwork, k, em"l Special offer for students: Only $4.99/month. involvement and em"owerment, and customer focus.
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literature review
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*ur values guide our behavior.
PEE Unit1
0 ContentsEthics, Integrity,
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%his also a""lies to organi&ations.
organi&ation will not "roduce a quality "roduct or "rovide a quality service unless organi&ation values quality.
/alues that lead to ethical behavior include fairn
de"endability, integrity, honesty, truthfulness. /alues that lead to "eak "erformance
ecellence include achievement, contribution, self0develo"ment, creativity, syn quality and o""ortunity. %hese values tend to su""ort and su""lement each othe
work environment that involves, em"owers, values, and nurture "eo"le, one that h
em"loyees res"onsible, but also gives them the su""ort, leeway, and resources nee to fulfill their res"onsibilities.
7. What role does integrity play in a total quality setting?
hen an individual or an organi&ation has integrity, ethical behavior automati
follows. eo"le with integrity can be counted on to do the right thing, to do things r
to accom"lish tasks thoroughly and com"letely, to com"lete work on time, and to k "romises. %he same is true of organi&ations.
You're Reading a Preview with a free trial. . What role does responsibilityUnlock playfull in access total quality?
In a total quality setting, "eo"le are res"onsible for their actions and accoun
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for their "erformance. !cce"ting res"onsibility hel"s build trust, integrity, and al other elements of ethics that are so im"ortant in a total quality environment.
Master your semester with Scribd . Describe and differentiate among the following approaches to ethics best!ratio" bl Read Free Foron 30this Days Sign up to vote title and!white ratio" and full!potential ratio. & The New York Times Useful Not useful Special offer for students: Only $4.99/month. Best Ratio Approach
Cancel anytime.
%he best0ratio a""roach is a "ragmatic a""roach based on the belief that "e
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PEE Unit1
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4ight is right, wrong is wrong, and conditions are irrelevant. %he manager#s j to make ethical decisions and carry them out.
It is also to hel" em"lo
behave ethically regardless of circumstances. hen difficult decisions mu made, managers should make fair and im"artial choices regardless
outcome and do the right thing without concern for short0term circumstances. &'"Pote#tia
ecisions are made based on how they will affect the ability of those involve
achieve their full "otential. eo"le are res"onsible for reali&ing their full "ote within the confines of morality.
'hoices that can achieve this goal wit
infringing on the rights of others are considered ethical.
15. What is a manager$s role in ethics? Managers can "lay a role in "romoting ethical behavior on the encouraging
higher
management
to
develo"
written
"hiloso"hies6credos6guidelines and then by modeling the behavior they encourage.
You're Reading a Preview %%. Explain the organi&ation$s role in promoting ethical behavior. Unlock full access with a free trial. 7m"loyees must be able to trust their em"loyers to conduct all eternal
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internal dealings in an ethical manner. 'om"anies that do not "ay their bills on t
com"anies that "ollute, com"anies that do not live u" to advertised quality standa
com"anies that do not stand behind their guarantees, and com"anies that are not g
in their with communities are not setting a good ethical eam"le. In additio Master yourneighbors semester Scribd Read Free Foron 30this Days Sign up to vote title creating an ethical internal environment and handling eternal dealings in an eth & The New York Times Useful Not useful manner, organi&ations must su""ort managers who make ethically correct decisions Special offer for students: Only $4.99/month.
just when such decisions are "rofitable but in all cases.
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PEE Unit1
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'or"orate social res"onsibility is a balanced a""roach for organi&ation
address economic, social and environmental issues in a way that aims to benefit "eo communities and society.
CASE STUDIES 'ase 1( I need this "romotion
'ase 9yno"sis( anice 'arlson is an ethical "erson who always tells the truth and hates l
because of her e"erienced with her husband that results to divorce. :er daughter is no
college with a high tuition rate and her e0husband refuse to hel". ;ecause of these, anic
badly need this "romotion as a director of civil engineering de"artment in 'omstock 7nginee
'om"any. !fter 1) years of service in '7', anice got the "romotion but on the da
"romotion she felt so bad. %he reason was, cou"le of days before the "romotion test a
went to the outgoing director
You're Reading a Preview
its solution on the director
this case, her "ersonal interest overcame her commitment to the truth. *n the one hand,
needs the "romotion in order to hel" "ay her daughter
way she received it was dishonest. ut yourself in anice
Master your semester with Scribd %here are three dishonesty that anice may refuse to do. >irst is when she saw the test on Read Free Foron 30this Days Sign up to vote title saw director< desk, she should have told the outgoing director that she accidentally & The New York Times Useful Not useful Cancel anytime.
test$4.99/month. before the eamination day. 9econd is during the eamination day, she sho Special offer for"romotion students: Only
have told the outgoing director that accidentally saw the test before she take the eam. ?a
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language and had contacts of key "eo"le there. :e also learned now how to succeed
Meican market and it is by the word BbriberyC. ohn knew that the com"any can "lay the g
of bribery more than its com"etitor. AI could increase its annual sales by 1)D in less th
years but on the other hand AI enjoys a well0deserved re"utation for integrity wit customers, and nobody in the com"any wants to damage that re"utation. ohn
recommendation to make, and he will have to make it soon. ut yourself in his "lace. would you recommend=
4ecommendation(
%he com"any should com"ete the Meican market with re"utation not by bribery. It
risk to take if the com"any will com"ete in a dirty way and it is better if the increase of sal from the high re"utation of the com"any.
'ase 3( %he roduct Is Inferior, but the rofits !re Aood
You're Reading a Preview
%he eecutive management team of !thletic >ootwear Inc. E!>IF faces both a threat an Unlock full access with a free trial.
o""ortunity. %he threat is that unless it can find a buyer for a large "roduction run of so
shoes, the com"any is going to loseDownload a lot of money. %he Trial o""ortunity is that the vice "residen With Free
marketing has found a buyer. %he "roblem is that although this batch of shoes is the com"a best0selling, most "o"ular model, the shoes are defective. 9everal months earlier
management team had decided to save on "roduction costs by using a different glue "rov
Master your with by a newsemester su""lier. %he glue cameScribd highly recommended, and it was much less e"ensive Read Free Foron 30this Days Sign up to vote title that "reviously used. 'onsequently, !>I
money first running in0house tests on the glue. Much to their dismay, the new Special offer forsave students: Onlywithout $4.99/month.
turned out to be inferior to that normally used when securing the sole of the shoe. @ow,
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PEE Unit1
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defective shoes, maybe it will "roduce another.C %he "otential buyer is a distributor that
retail outlets throughout 9outh !merica. %his com"any is even willing to "ay more than market "rice for the shoes in order to be the first distributor in 9outh !merica to carry the brand. @o s"ort in 9outh !merica is more favored than soccer, and the !>I soccer shoe is "o"ular in the Gnited 9tates, 'anada, and 7uro"e. %he shoe has a re"utation for
comfortable and durable. It lasts a long time in even the most demanding conditions. ;ut
defective batch in question won
|
4ecommendation(
!>I should not sell the defective "roducts in market and tell the buyer about their case so
buyers will acknowledge their honesty and it will bring u" the re"utation of the com"any. ! the market acce"ts the fact that the "roduct is defective they could sell the "roduct at low with a label of being defective.
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