BSBINM601/1 MANAGE INFORMATION AND KNOWLEDGE REVIEW DATA AND INFORMATION
ASSESSMENT COVER PAGE Add this fr!t "#$r %&'$ t $&"h &ss$ss($!t s)*(issi! Unit Code & Title:
BSBINM601 M&!&'$ I!fr(&ti! &!d K!+,$d'$
Course Title:
BSB6101- Ad#&!"$d Di%,(& f L$&d$rshi% &!d M&!&'$($!t
Student Name:
Miss S&+&,&. PONTAWI
rou!: Tea#$er: Tea#$er:
ASSESSMENT ASSESSMENT ASSESSMENT ASSESSMENT
Su"mission
M$ri&!
TAS TAS TAS TAS TAS
Student ID:
S60161
Su"mission Date:
/2/3016
%o#ation:
Ki!' St4
'!lease indi#ate ($i#$ assessment tas)* 1 ASSESSMENT TAS + , ASSESSMENT TAS . ASSESSMENT TAS / &rd C%5 C(%,$t$ 5)r &ss$ss($!t t&s.7 si'! th$ St)d$!t d$",&r&ti! *$,+ &!d s)*(it h&!d it 5)r tr&i!$r/t$&"h$r4 G$t 5)r tr&i!$r/t$&"h$r t 'i#$ 5) & r$"$i%t4 Sft Sft C%5 C%5 8$,$" 8$,$"tr tr!i" !i"99 : ;% ;%,&d ,&d 5)r 5)r &ss$s &ss$ss($ s($!t !t t&s. t&s. #i& th$ O
St)d$!t D$",&r&ti!> I #erti0 t$at t$e atta#$ed material is m ori2inal (or)3 No 1 4s (or) ot$er ot$er !erson !erson4s (or) or ideas ideas $a5e $a5e "een "een used used (it$ou (it$outt a#)no(led2ement and I understand t$e #onse6uen#es o0 !la2iarism3
Si2nature: 89ONT9AWI777777777
7777777Sao(ala)
Date: 77;77<77;777,=1/77 A!5 $,$"tr!i" ($&!s f s)*(issi! $4'4 $(&i, r )%,&d #i& O
Ass$ssr t "(%,$t$ Result-(Pleasecheck box)
S&tisf&"tr5
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Assessor Feedback
Ass$ssr: I de#lare t$at I $a5e #ondu#ted a 0air> 5alid> relia"le and ?e@i"le assessment (it$ t$is student> and I $a5e !ro5ide !ro5ided d a!!ro a!!ro!ri !riate ate 0eed"a# 0eed"a#)3 )3 I also also de#lar de#lare e t$at t$at I $a5e underta)e underta)en n t$e indi#ated indi#ated assessment assessment inte2rit #$e#)s: ☐oo2le #$e#) 0or !la2iarism ☐C$e#) 0or Co!in2;Collusion;Aut$enti#it 'o(n (or)* ☐C$eatin2 or use o0 model ans(ers
Assessor Si2nature:
Date: 7777;77777;77777
Miss Sao(ala) 89ONT9AWI s/=1/.1 Ad5an#ed Di!loma o0 %eaders$i! and Mana2ement
BSBINM601/1 MANAGE INFORMATION AND KNOWLEDGE REVIEW DATA AND INFORMATION
ASSESSMENT R$"$i%t C(%,$t$ this r$"$i%t t'$th$r +ith 5)r &ss$ss($!t "#$r %&'$ &!d '$t 5)r tr&i!$r/t$&"h$r t si'! it +h$! 5) s)*(it 5)r &ss$ss($!t4 Unit Code & Title:
BSBINM601 M&!&'$ i!fr(&ti! &!d .!+,$d'$
Course Title:
BSB6101- Ad#&!"$d Di%,(& f L$&d$rshi% &!d M&!&'$($!t
Student Name:
Miss S&+&,&. PONTAWI
rou!: Tea#$er:
M$ri&!
Student ID:
S60161
Su"mission Date:
/2/3016
%o#ation:
Ki!' st4
ASSESSMENT TAS '!lease indi#ate ($i#$ assessment tas)* ASSESSMENT TAS 1
ASSESSMENT TAS +
ASSESSMENT TAS ,
ASSESSMENT TAS -
ASSESSMENT TAS .
ASSESSMENT TAS /
Ass$ssr:
Assessor Si2nature:
,
I de#lare t$at I $a5e re#ei5ed t$e a"o5e indi#ated assessment3 Date: 7777;77777;77777
Miss Sao(ala) 89ONT9AWI s/=1/.1 Ad5an#ed Di!loma o0 %eaders$i! and Mana2ement
BSBINM601/1 MANAGE INFORMATION AND KNOWLEDGE REVIEW DATA AND INFORMATION
BSBINM601 MANAGE INFORMATION AND KNOWLEDGE
.
Miss S&+&,&. PONTAWI 8St$%h&!i$9 S60161 Ad#&!"$d Di%,(& f L$&d$rshi% &!d M&!&'$($!t
Miss Sao(ala) 89ONT9AWI s/=1/.1 Ad5an#ed Di!loma o0 %eaders$i! and Mana2ement
BSBINM601/1 MANAGE INFORMATION AND KNOWLEDGE REVIEW DATA AND INFORMATION
C!t$!ts ASSESSMENT COVER 8AE333333333333333333333333333333333333333333333333333333333333333333333 1 ASSESSMENT Re#ei!t333333333333333333333333333333333333333333333333333333333333333333333333333333, Assessment title: SINM/=1 Mana2e in0ormation and )no(led2e33 3333Assessment O"Be#ti5e333333333333333333333333333333333333333333333333333333333333333333333333Re0erred resour#es;Material:333333333333333333333333333333333333333333333333333333333333333333a#)2round3333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333 To Identied "usiness !ro"lems and issues: From t$e in0ormation t$e !ro"lems and issues is:3333333333333333333333333333333333333333333333333333333333333333333333333 / Des#ri!tion o0 $o( t$e data and in0ormation su!!orted m #on#lusion: 33333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333 A Si2ni#ant !ro"lem #$osen 0or t$e analsis:33333333333333333333333333333333333333< T!es and sour#es o0 data and in0ormation re6uired to determine !otential #auses o0 t$e !ro"lems;or issues;and su!!ort de#ision ma)in233333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333 < Des#ri!tion o0 $o( t$ose sour#es o0 in0ormation su!!ort de#ision ma)in2333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333 1= T$e 8ro#ess ;Te#$ni6ues used to #$e#) t$e 5alidit and relia"ilit o0 data+and in0ormation333333333333333333333333333333333333333333333333333333333333333333333333333 1= T$e data;In0ormation reBe#ted due to its #ontrar or Am"i2uous Nature3 333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333333 1= Des#ri!tion o0 0ormal;In0ormal net(or)s33333333333333333333333333333333333333333333331= A!!endi#es#o!ies o0 data and in0ormation resear#$ed333333333333333333333311
Miss Sao(ala) 89ONT9AWI s/=1/.1 Ad5an#ed Di!loma o0 %eaders$i! and Mana2ement
BSBINM601/1 MANAGE INFORMATION AND KNOWLEDGE REVIEW DATA AND INFORMATION
TASK 01> R$#i$+ D&t& &!d I!fr(&ti! Ass$ss($!t tit,$> BSBINM601 M&!&'$
i!fr(&ti! &!d .!+,$d'$ Ass$ss($!t O*@$"ti#$: To #om!re$end as $o( to sour#e> 2at$er and re5ie( data and in0ormation and utilise 0ormal and in0ormal net(or)s to identi0 and analse "usiness !ro"lems and issues3 R$f$rr$d r$s)r"$s/M&t$ri&,> A!!endi@ 1 CoeeVille GouHre "rie0
A!!endi@ , CoeeVille "usiness in0ormation A!!endi@ . Customer and mar)etin2 in0ormation -
A!!endi@ + Mana2ement and team meetin2 summaries A!!endi@ - Online resear#$ed !a!er 'Atta#$ed in t$e a!!endi@ se#tion*
Miss Sao(ala) 89ONT9AWI s/=1/.1 Ad5an#ed Di!loma o0 %eaders$i! and Mana2ement
BSBINM601/1 MANAGE INFORMATION AND KNOWLEDGE REVIEW DATA AND INFORMATION
B&".'r)!d> Coee5ille su!!lies $i2$ 6ualit> 0air trade #oee and su!erior $ot and #old 2ourmet 0ood and "e5era2es to #ustomers in Mel"ourneHs #entral "usiness distri#t 'CD*3 Customers are ser5ed " (ell trained> )no(led2ea"le sta ($o !ro5ide 0ast and 0riendl ser5i#e3 It is o(ned and mana2ed " !artners EMMA and Ru0us el#astran3 T$e o!ened t$eir rst store in ,==< and $a5e sin#e e@!anded to 0our #oee s$o!s in and around t$e CD3 Also t$e "usiness $as "een !rota"le and steadil e@!endin2 0or t$e last + ears 3T$e o(ners o0 t$e #oee s$o!s $a5e a!!roa#$ed I to In0ormation 8ro0essional ($o is assess t$eir "usinessHs o!erational and nan#ial status in !re!aration 0or t$e ear a$ead3 /
T Id$!ti=$d *)si!$ss %r*,$(s &!d iss)$s> From t$e in0ormation t$e !ro"lems and issues is: T$e re#entl e@!enses $a5e started to #lim" and sales are dro!!in23 E@ternal en5ironment o Utilit e@!enses $a5e risen steadil o5er t$e last 1 mont$s due to re2ular !ri#e rises3 T$e "usiness is #urrentl im!lementin2 #ost sa5in2 measures3 o Wa2es $a5e 2one u! 1- due to t$e need to !a $i2$er (a2es 0or trained> e@!erien#ed "aristas due to s)ills s$orta2es3 o Rents 0or ea#$ o0 t$e !ro!erties $as risen "et(een 1= to 1 in t$e last 1, mont$s and is e@!e#ted to rise a2ain earl in ,=1/3 •
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Miss Sao(ala) 89ONT9AWI s/=1/.1 Ad5an#ed Di!loma o0 %eaders$i! and Mana2ement
BSBINM601/1 MANAGE INFORMATION AND KNOWLEDGE REVIEW DATA AND INFORMATION
Coee "ean !ri#es rose ra!idl in earl ,=1+ and staed $i2$ until t$e end o0 t$e ear3 8ri#es eased sli2$tl in earl ,=1"ut are e@!e#ted to rise a2ain later in t$e ear due to lo(er (orld(ide !rodu#tion and in#reased demand3 T$e retail !ri#e 0or all #oee menu items in all stores $as "een raised t(i#e in t$e last 1, mont$s3 o Re#entl> red meat !ri#es $a5e started to rise (it$ in#reases o0 u! to ,= in t$e last si@ mont$s3 So 0ar> t$ese !ri#e rises $a5e "een a"sor"ed "ut Emma and Ru0us !lan to raise menu !ri#es 0or meat"ased $ot dis$es in t$e #a0e and #aterin2 menus soon3 eneral trends J o Sales 0or rst / mont$s o0 ,=1- are do(n a#ross all sales #ate2ories and stores3 O5erall> 0ood sales are do(n 1=> "e5era2es 1, and #aterin2 1J3 W$en #om"ined (it$ risin2 e@!enses> !rots are do(n 0or t$e rst $al0 o0 t$e nan#ial ear " 1< Store 1 o Foot traK# is do(n " -3 o Sales are 2enerall stead "ut not 2ro(in2 as !lanned3 In#ome is $o5erin2 Bust under "ud2et ($ile !rots are 1=1- "elo( "ud2et due to in#reased e@!enses3 Emma and Ru0us are not o5erl #on#erned et as t$e "ud2et 0ore#ast 2ures (ere "ased on a - in#rease in sales3 Store , o
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Miss Sao(ala) 89ONT9AWI s/=1/.1 Ad5an#ed Di!loma o0 %eaders$i! and Mana2ement
BSBINM601/1 MANAGE INFORMATION AND KNOWLEDGE REVIEW DATA AND INFORMATION
Foot traK# do(n " 1=3 o Food and "e5era2e sales $a5e "een #onsistentl under "ud2et 0or t$e Lul to De#em"er !eriod (it$ "ud2et 5arian#es steadil in#reasin23 o E@ternal #aterin2 sales are do(n si2ni#antl> es!e#iall 0or No5em"er ',1* and De#em"er ',.* ($i#$ are normall t$e "usinessHs "usiest !eriods3 Caterin2 $a5e no( "een under "ud2et 0or t$e last 1 mont$s at t$is store (it$ t$e "ud2et 5arian#e rate steadil in#reasin23 Store . o Foot traK# do(n 1-3 o Food and "e5era2e sales $a5e "een under "ud2et 0or t$e Lul to De#em"er !eriod (it$ t$e $i2$est "ud2et 5arian#e 2ures 0or all stores3 o E@ternal #aterin2 sales $a5e "een #onsistentl under "ud2et 0or t$e Lul to De#em"er !eriod (it$ De#em"er do(n 1/3 Caterin2 $as no( "een under "ud2et 0or t$e last 1, mont$s at t$is store (it$ t$e "ud2et 5arian#e rate $o5erin2 "et(een 1. and 1/3 Store + o Foot traK# u! mar2inall " =3=- o Food and "e5era2e sales are a #onsistent .+ under "ud2et3 o E@ternal #aterin2 is do(n - on a5era2e (it$ De#em"er "u#)in2 t$e trend and meetin2 "ud2et3 o A ne( #om!etitor is due to o!en 1== metres a(a in Fe"ruar ,=1/3 o
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Miss Sao(ala) 89ONT9AWI s/=1/.1 Ad5an#ed Di!loma o0 %eaders$i! and Mana2ement
BSBINM601/1 MANAGE INFORMATION AND KNOWLEDGE REVIEW DATA AND INFORMATION
Sales $a5e "een 5er ?at and not 2ro(n as $o!ed 0or t$is store o5er t$e last 1, mont$s des!ite se5eral !romotions and ad5ertisin2 #am!ai2ns in t$e lo#al area3 A##ordin2 to nan#ial ear Lul ,=1+ ,=1t$e net !rot 2oin2 do(n 0rom JJ>=.J to +>1- T$e nan#ial ear Lul ,=1- ,=1/ t$e net !rot 2oin2 do(n 0rom /-><+< to +.>1= T$e "ud2et 5arian#e re!ort o0 all stores summar 3A !ositi5e 5arian#e indi#ates t$e !er#enta2e a"o5e "ud2et> a ne2ati5e 2ures indi#ates t$e !er#enta2e "elo( "ud2et3 T$e loalt #lu" mem"ers$i! 2oin2 do(n3 o
D$s"ri%ti! f h+ th$ d&t& &!d i!fr(&ti! s)%%rt$d (5 "!",)si!> < From t$e !ro"lems and issues I (ould li)e to use all o0 t$e tools "elo( to su!!ort m #on#lusion:
T$e 0eed"a#) and "usiness !er0orman#e data3 T$e analses o0 "usiness !ro"lems and issues3 T$e in0ormation re6uired to ra#e a de#ision3 Sour#e and 2at$er relia"le in0ormation3 T$e test in0ormation 0or relia"ilit and 5alidit3 T$e utilise 0ormal and in0ormal net(or)s3
A Si'!i="&!t %r*,$( "hs$! fr th$ &!&,5sis> I #$osen one o0 t$e !ro"lem is: t$e re#entl e@!enses $a5e started to #lim" and sales are dro!!in23 We s$ould identi0 and analse t$is issue ": Miss Sao(ala) 89ONT9AWI s/=1/.1 Ad5an#ed Di!loma o0 %eaders$i! and Mana2ement
BSBINM601/1 MANAGE INFORMATION AND KNOWLEDGE REVIEW DATA AND INFORMATION
R$#i$+ th$ %$rfr(&!"$ d&t&>
C$e#) $o( o0ten t$e data !er0orman#e re5ie(3 usiness 0ormal re5ie( !ro#ess Varian#es to lo#ate !otential issues R$#i$+ th$ ")st($r f$$d*&".>
Sur5es Dire#t #ontra#t Monitorin2 #ommentar on (e"site
R$#i$+ st& f$$d*&".>
8I Sur5es Fo#us 2rou!s
e#ause t$e re#entl e@!enses $a5e started to 1= #lim" and sales are dro!!in2 is t$e rst si2n to s$o( a"out t$e "usiness start to $a5e a !ro"lem3 We s$ould started to @ t$e !ro"lem ste! " ste!3 T5%$s &!d s)r"$s f d&t& &!d i!fr(&ti! r$)ir$d t d$t$r(i!$ %t$!ti&, "&)s$s f th$ %r*,$(s/r iss)$s/&!d s)%%rt d$"isi! (&.i!'4 8eo!le: Sta)e$older> teams> Em!loee> et#3 8ro#edures or !ro#esses: 8ro#edures manuals> Manu0a#turerHs instru#tions> et#3 Materials: Su!!liers> ualit standard> deli5er s#$edules3 Resour#es: 8ur#$asin2> nan#ial statements> et#3 Measures : 8Is 8oli#ies: Or2anisation !oli#ies3
Miss Sao(ala) 89ONT9AWI s/=1/.1 Ad5an#ed Di!loma o0 %eaders$i! and Mana2ement
BSBINM601/1 MANAGE INFORMATION AND KNOWLEDGE REVIEW DATA AND INFORMATION
D$s"ri%ti! f h+ ths$ s)r"$s f i!fr(&ti! s)%%rt d$"isi!(&.i!'4 Identi0 in0ormation t$at (ill assist ou in ma)in2 a de#ision3 at$er it 0rom internal and;or e@ternal sour#es3 Ma)e sure t$e in0ormation ou $a5e 2at$ered is 5alid and relia"le3
Th$ Pr"$ss /T$"h!i)$s )s$d t "h$". th$ #&,idit5 &!d r$,i&*i,it5 f d&t& &!d i!fr(&ti!4 T$e (a to #$e#) relia"ilit and a##ura#: o 9as it "een audited or #$e#)ed 0or a##ura# " anot$er internal or e@ternal sour#e3 o Is t$e in0ormation 0rom trusted sour#e o Is t$e sour#e #redi"le 11 o Is t$e in0ormation 0a#t> o!inion or assum!tions3 o Is t$e #ontradi#tor or am"i2uous3
Th$ d&t&/I!fr(&ti! r$@$"t$d d)$ t its "!tr&r5 r A(*i'))s N&t)r$4 From t$e data and in0ormation o0 all t$e re!ort $as s$o(n #learl3 D$s"ri%ti! f fr(&,/I!fr(&, !$t+r.s4 Formal net(or)s o Wor)!la#e team o Mentor !ro2rams o Wor)s$o!s o Meetin2 o Formal "usiness net(or) In0ormal net(or)s o ased on relations$i!s 0ormed (it$ ot$ers
Miss Sao(ala) 89ONT9AWI s/=1/.1 Ad5an#ed Di!loma o0 %eaders$i! and Mana2ement
BSBINM601/1 MANAGE INFORMATION AND KNOWLEDGE REVIEW DATA AND INFORMATION o
Communi#ate 5ia email> so#ial media> and tele#on0eren#in23
A%%$!di"$s"%i$s f d&t& &!d i!fr(&ti! r$s$&r"h$d
From t$e uestionP Des#ri!tion o0 $o( t$ose sour#es o0 in0ormation su!!ort de#isionma)in2P T$is is t$e #o!ies o0 data and in0ormation resear#$ed: D$"isi! (&.i!' is o0ten seen as t$e #entre o0 ($at mana2ers do> somet$in2 t$at en2a2es most o0 a mana2erHs time3 It is one o0 t$e areas t$at in0ormation sstems $a5e sou2$t most o0 all to ae#t '(it$ mi@ed su##ess*3 De#ision ma)in2 #an "e di5ided into . t!es: strate2i#> mana2ement #ontrol and o!erations #ontrol3 1, Str&t$'i" d$"isi! (&.i!'> T$is le5el o0 de#ision ma)in2 is #on#erned (it$ de#idin2 on t$e o"Be#ti5es> resour#es and !oli#ies o0 t$e or2anisation3 A maBor !ro"lem at t$is le5el o0 de#ision ma)in2 is !redi#tin2 t$e 0uture o0 t$e or2anisation and its en5ironment> and mat#$in2 t$e #$ara#teristi#s o0 t$e or2anisation to t$e en5ironment3 T$is !ro#ess 2enerall in5ol5es a small 2rou! o0 $i2$le5el mana2ers ($o deal (it$ 5er #om!le@> nonroutine !ro"lems3
For e@am!le> some ears a2o> a mediumsiQed 0ood manu0a#turer in an East A0ri#an #ountr 0a#ed strate2i# de#isions #on#ernin2 its ran2e o0 !asta !rodu#ts3 T$ese !rodu#ts #onstituted a siQea"le !ro!ortion o0 t$e #om!an4s sales turno5er3 9o(e5er> t$e #om!an (as suerin2 re#urrent Miss Sao(ala) 89ONT9AWI s/=1/.1 Ad5an#ed Di!loma o0 %eaders$i! and Mana2ement
BSBINM601/1 MANAGE INFORMATION AND KNOWLEDGE REVIEW DATA AND INFORMATION
!ro"lems (it$ t$e !oor 6ualit o0 durum ($eat it (as a"le to o"tain resultin2 in a nis$ed !rodu#t t$at (as too "rittle3 Moreo5er> unit #osts (ere s$ootin2 u! due to in#reasin2l 0re6uent "rea)do(ns in t$e a2ein2 e6ui!ment used in !asta !rodu#tion3 T$e #om!an 0a#ed t$e de#ision ($et$er to ma)e a 5er lar2e in5estment in ne( ma#$iner or to a##e!t t$e oer o0 anot$er manu0a#turer o0 !asta !rodu#ts> in a nei2$"ourin2 #ountr> t$at it s$ould su!!l t$e 5arious !asta !rodu#ts and t$e lo#al #om!an !ut its o(n "rand name on t$e !a#)s3 T$e de#ision is strate2i# sin#e t$e de#ision $as im!li#ations 0or t$e resour#e "ase o0 t$e enter!rise> i3e3 its #a!ital e6ui!ment> its (or) 0or#e> its te#$nolo2i#al "ase et#3 T$e im!li#ations o0 strate2i# de#isions e@tend o5er man ears> o0ten1.as mu#$ as ten to 0teen ears3 M&!&'$($!t "!tr, d$"isi!s> Su#$ de#isions are #on#erned (it$ $o( eK#ientl and ee#ti5el resour#es are utilised and $o( (ell o!erational units are !er0ormin23 Mana2ement #ontrol in5ol5es #lose intera#tion (it$ t$ose ($o are #arrin2 out t$e tas)s o0 t$e or2anisation it ta)es !la#e (it$in t$e #onte@t o0 "road !oli#ies and o"Be#ti5es set out " strate2i# !lanners3
An e@am!le mi2$t "e ($ere a trans!orter o0 a2ri#ultural !rodu#ts o"ser5es t$at $is;$er !rots are de#linin2 due to a de#line in t$e #a!a#it utilisation o0 $is;$er t(o tru#)s3 T$e mana2er 'in t$is #ase t$e o(ner* $as to de#ide "et(een se5eral alternati5e #ourses o0 a#tion> in#ludin2: sellin2 o0 tru#)s> in#reasin2 !romotional a#ti5it in an Miss Sao(ala) 89ONT9AWI s/=1/.1 Ad5an#ed Di!loma o0 %eaders$i! and Mana2ement
BSBINM601/1 MANAGE INFORMATION AND KNOWLEDGE REVIEW DATA AND INFORMATION
attem!t to sell t$e s!are #arrin2 #a!a#it> in#reasin2 unit #arrin2 #$ar2es to #o5er t$e de#it> or see)in2 to s(it#$ to #arrin2 !rodu#ts or !rodu#e (it$ a $i2$er unit 5alue ($ere t$e returns to trans!ort #osts ma "e #orres!ondin2l $i2$er3 Mana2ement #ontrol de#isions are more ta#ti#al t$an strate2i#3 O%$r&ti!&, "!tr, d$"isi!s> T$ese in5ol5e ma)in2 de#isions a"out #arrin2 out t$e s!e#i# tas)s set 0ort$ " strate2i# !lanners and mana2ement3 Determinin2 ($i#$ units or indi5iduals in t$e or2anisation (ill #arr out t$e tas)> esta"lis$in2 #riteria o0 #om!letion and resour#e utilisation> e5aluatin2 out!uts all o0 t$ese tas)s in5ol5e de#isions a"out o!erational #ontrol3 1+ T s)%%rt d&t& r$s$&r"h : $tt!:;;(((30ao3or2;do#re!;(.,+1e;(.,+1e=a3$tm
Miss Sao(ala) 89ONT9AWI s/=1/.1 Ad5an#ed Di!loma o0 %eaders$i! and Mana2ement