Annual Appraisal of qubee

Performance Appraisal of Qubee Bangladesh Ltd January January 2012

QUBEE Augere Wireless Broadband Bangladesh LTD.

a

Annual Performance Appraisal Employee Name: S.M Ifthakar Uddin Shirajee Current Designation: Sr. Executive – Sales Support

Department: Sales & Distribution

Name of the Line Manager: Name of the Next Level Manager:

Designation: Designation:

Employee ID: 0179 Job Grade: 7

Employee ID: Employee ID:

1. Job Objectives: Identify approximately 3-5 major business/job functions related objectives that are to be set and agreed by the employee and supervisor. Objectives (objectives should be SMART – Specific/Stretching, Measurable, Achievable, Relevant, Time-Bound) Ensuring product availability as per reorder level and entertaining stock requisition by various channels. Updates and manages various invoice required during lifting, such as VAT challan, Money Receipts, Gate Pass, Faulty replacement forms on operational basis. Maintaining database of stock and preparing of relevant reports to be aligned with various channels. Assuring of payments made against lifted products and updating of the same. Also ensuring payments done by PO’s, Checks and cash are deposited. Activation of various products and ensuring operational tickets to be closed within KPI time frame. Providing backend support needed for Post paid and PrePay subscribers.

Achievements/Results

Priorit y or weigh t%

Comments

Ratin g

30

Apart from availability and safe guard of products I am working hard on improvising techniques on faster delivery of the requisition to my channels.

2

10

Documentation and archiving is an essential part of my job, I will be working on an “easy to reach solution” to my data.

20

Reporting to various channels with ease and accurate information is a must, working on various techniques of mastering it.

10

30

Working on updating payments received against various requisition on a daily basis.

Ensuring activation of scratch cards and devices before reaching subscriber end is the most critical challenge, I am working on making ourselves available round the clock to avoid any subscriber dissatisfaction. Rating

Rating Scale: 1 (Excellent Performance) 2.

2 (Good Performance)

Values & Behavior:


3 (Satisfactory Performance)

4 (Needs Improvement)

1

2

2

1

Comments QUBEE Values & Attitude Ratin g Customer Focus – believing that Always concentrate on customer needs and took initiative to the customer is at the center of resolve issues by proper service. Observed few cases where he everything one do is solving some problems which were not his duty. Resilience – continuously strive Delivered results with his stipulated tasks, they scope of work for the improvement regardless of is higher. I am sure he will enlarge the area of his work the obstacles in the way t deliver even better. Passion – work from the heart Always try to deliver passionately. and show it

Delivery – deliver what we commit to with customers & colleagues Leadership and Teamwork – creating and maintaining a congenial environment, pursuing excellence, fostering commitment, lead & align team towards common objectives and maintain mutual respect & collaboration

2

2

Comments

Ratin g

Always honest in his approach and duties. Maintained a high standard.

1

Delivered properly at the desired level with efficiency.

2

QUBEE Values & Attitude Integrity – only do things that are ethical and one would be proud to tell friends and families

1

Excellent team player, understand the importance of teamwork, uphold the team spirit and also influence others to produce a cohesive team work.

Rating

1

2

Rating Scale: 1 (Excellent)

2 (Good)

3 (Satisfactory)

4 (Needs Improvement)

2 3. Overall Rating: 4.

Performance Summary (filled by Line Manager) : Always keen on deliver the best out of him. Has got the ability to work in a larger perspective. He should have taken more responsibilities to extend his bonding with the organization.

5.

Key Development Needs ( for current and future assignment): Needs to shoulder more responsibilities proactively beside his routine works.

6.

Employee’s Comment: Self improvement is a never ending process, the room of training and learning’s I get from my associates are very much appreciable. I am looking forward to receive more critical and challenging responsibilities through years to come. Thank You.


7.

Next Level Manager’s Comment:

Employee’s Signature & Date Line Manager’s Signature & Date Next level Manager’s Signature & Date

Employee Name: S.M Ifthakar Uddin Shirajee Current Designation: Sr. Executive – Sales Support

Objectives (objectives should be SMART – Specific/Stretching, Measurable, Achievable, Relevant, Time-Bound)

Ensuring availability and safe guard of products for smooth operation. Observes continuously the stock structure and availability level Assuring activation of various products to avoid any subscriber dissatisfaction. Providing backend support needed for Post paid and PrePay subscribers. Updating of PrePay data base as per lifting in PrePay portal. Assigning of PIN and invoice accurately. Maintaining of documents to be required for future references. Updates and manages various invoice required during lifting, such as VAT challan, Money Receipts, Gate Pass, Faulty replacement forms on operational basis.

Priorit y or weigh t%

30

•

30

•

•

•

•


20

Department: Sales & Distribution

Achievements/Results Comments

Ratin g

Ensuring various departmental reports to be aligned and updated. Maintain physical verification report weekly, monthly and coordinate with management. Disbursement of products to various channels on a faster pace. Reducing average waiting and transaction time to less than 30 mints.

10

•

10

•

Rating



Thank you


Annual Appraisal of qubee

Recommend Documents