Alcatel 4635.pdf

Alcatel 4400 Alcatel 4635H/J 463 5H/J (R.2) Voice Voice mail system Client management manual

Alcatel 4400 Alcatel 4635H/J 463 5H/J (R.2) Voice Voice mail system Client management manual

Sommaire

Alcatel 4635H/J (R.2) (Voice mail system) Chapter 1 Overview 1-1

General ......................................................................................................

1-1

1-2

Main functions .........................................................................................

1-1

1-2-1

Basic functions .............................................................................................

1-1

1-2-2

Optional administrators ..............................................................................

1-2

1-3 1-3

Hardw ardwar are e arc archite hitect ctu ure .........................................................................

1-3

1-3-1

Alcatel 46 4635H (R (R.2) ve version .........................................................................

1-3

1-3-2

Alcatel 4635J version ..................................................................................

1-5

1-4 1-4

Sof Softwar tware e arch archit itec ectu ture re ...........................................................................

1-6

1-4-1

Alcatel 46 4635H (R (R.2) ve version .........................................................................

1-6

1-4-2

Alcatel 4635J version ..................................................................................

1-7

Chapter 2 General commands 2-1

Access ess to the main menu ...................................................................

2-1

2-2

Chec Checkin king g the the inst instal alled led conf configu igurat ration ion .............................................

2-3

2-2-1

Checking ac access po port al allocation ..............................................................

2-3

2-2-2

Checking disk capacity .............................................................................

2-4

2-2-3

Checking the in installation ...........................................................................

2-5

2-2-3-1

Checking th the so software ve version...........................................................................

2-6

2-2-3-3-2

Chec hecking th the ava avaiilable op options .........................................................................

2-7

3BA 19873 AANA - Ed 3p - July 99 - Alcatel 4400

0-1

Alcatel 4635H/J (R.2) (Voice mail system)

2-2-3-3

Checking the authorised number of voice mailboxes...........................................

2-8

2-2-3-4

Checking the installed languages ......................................................................

2-8

2-3

Modifying the date and time .............................................................

2-9

Chapter 3 Managing operator schedules and notification parameters 3-1

Operator schedules ..............................................................................

3-1

3-2

Notification parameters .......................................................................

3-2

Chapter 4 Managing voice mailboxes and user profiles 4-1

Overview ...................................................................................................

4-1

4-2

Description of the different types of voice mailbox ..................

4-2

4-2-1

Standard configuration subscriber mailboxes .........................................

4-2

4-2-2

Standard configuration collective mailboxes ..........................................

4-2

4-2-3

Optional mailboxes .....................................................................................

4-2

4-3

Standard management (user profiles) ...........................................

4-4

4-3-1

Profile overview ...........................................................................................

4-4

4-3-2

Profile management ...................................................................................

4-4

4-4

Customised management ..................................................................

4-6

4-4-1

Management of classes of services..........................................................

4-6

4-4-1-1

Generalities .....................................................................................................

4-6

4-4-1-2

Verification or modification of a class of service ..................................................

4-7

4-4-1-3

Class of service default values ......................................................................... 4-13

0-2

Alcatel 4400 - 3BA 19873 AANA - Ed 3p - July 99


4-4-2

Voice mailbox management ..................................................................

4-15

4-4-2-1

General

4-15

4-4-2-2

Creating a voice mailbox................................................................................ 4-15

4-4-2-3

Modifying a voice mailbox .............................................................................. 4-18

4-4-2-4

Deleting a voice mailbox ................................................................................ 4-19

4-4-2-5

Voice mailboxes of the managers.................................................................... 4-20

........................................................................................................

Chapter 5 Distribution lists 5-1

Generalities ..............................................................................................

5-1

5-2

Configuring a general distribution list .............................................

5-3

5-2-1

Type 6 voice mailbox ..................................................................................

5-3

5-2-2

List creation or modification ......................................................................

5-4

5-2-3

Customizing a distribution list .....................................................................

5-7

5-3

Authorising subscriber access ..........................................................

5-8

Chapter 6 Reports and statistics 6-1

Generalities ..............................................................................................

6-1

6-2

Menu for report establishment ..........................................................

6-2

6-2-1

Report selection ..........................................................................................

6-3

6-2-1-1

Old messages per voice mailbox .......................................................................

6-4

6-2-1-2

Use by an individual subscriber ..........................................................................

6-8

6-2-1-3

Simplified statistics per subscriber ..................................................................... 6-10

6-2-1-4

Traffic per access port group ........................................................................... 6-10

6-2-1-5

Non initialised mailboxes ................................................................................. 6-12


0-3


6-2-1-6

System list activity ...........................................................................................

6-13

6-2-1-7

System list members ........................................................................................

6-14

6-2-2

Defining the statistics period (interval)....................................................

6-16

6-2-3

Erasing statistics .........................................................................................

6-17

6-3

Examples of reports .............................................................................

6-18

6-3-1

Edition example of a report«type 1: message aging by mailbox»....... 6-18

6-3-2

Edition example of a report «type 2: individual subscriber usage statistics» .....................................................

6-19

6-3-3

Edition example of a report «type 3: short form statistics» .................... 6-20

6-3-4

Edition example of a report «type 4: traffic statistics by port group»... 6-21

6-3-5

Edition example of a report «type 5: uninitialized mailbox report» ...... 6-21

6-3-6

Edition example of a report «type 6: system list activity» ...................... 6-22

6-3-7

Edition example of a report «type 7: system list members» .................. 6-23

Chapter 7 Additional services (Optional) 7-1

Voice mailbox information centre (automated attendant) ...

7-1

7-1-1

General ........................................................................................................

7-1

7-1-2

Configuration stages ..................................................................................

7-3

7-1-3

Class of service of an information mailbox ..............................................

7-5

7-1-4

Configuring a menu mailbox .....................................................................

7-8

7-1-5

Configuring an information mailbox .......................................................

7-10

7-1-6

Customising a menu mailbox ..................................................................

7-12

7-1-7

Customising an information mailbox.......................................................

7-14

7-1-8

Use of a type 1 or 2 mailbox by a collaborator .....................................

7-17

0-4



7-2

Fax function (Alcatel 4635H)............................................................

7-18

7-2-1

General ......................................................................................................

7-18

7-2-2

General configuration ..............................................................................

7-19

7-2-3

Fax in a subscriber mailbox ......................................................................

7-23

7-2-4

Fax collective mailbox..............................................................................

7-25

7-2-5

Overflow fax mailbox ................................................................................

7-26

7-2-6

Fax distribution centre ..............................................................................

7-28

7-2-7

Creation of type 45 mailboxes ................................................................

7-29

7-2-7-1

Class of service ..............................................................................................

7-29

7-2-7-2

Profile of type 45 mailbox ................................................................................ 7-30

7-2-7-3

Initialising a type 45 mailbox ............................................................................ 7-31

7-2-8

Information centre by fax ........................................................................

7-32

7-2-9

Configuring the fax information centre ..................................................

7-34

7-2-9-1

Creating a class of service for a type 1 fax mailbox............................................ 7-34

7-2-9-2

Creation of a type 1 mailbox. .......................................................................... 7-35

7-3

Configuration of an OctelNet network .........................................

7-36

7-3-1

Particularities of the OctelNet network...................................................

7-36

7-3-2

Creating a network: preliminaries ...........................................................

7-37

7-3-3

Configuration stages ................................................................................

7-37

7-3-4

General definition of a node profile .......................................................

7-40

7-3-5

Delivery time periods ................................................................................

7-42

7-3-6

Delivery times.............................................................................................

7-43

7-3-7

Node prefixes ............................................................................................

7-44

7-3-8

Recording node names ...........................................................................

7-45

7-3-9

Access authorisation for subscribers to OctelNet..................................

7-47

7-3-10

Data collection sheets..............................................................................

7-48


0-5


7-4

Configuring an AMIS analog network ..........................................

7-50

7-4-1

General ......................................................................................................

7-50

7-4-2

Configuration stages ................................................................................

7-51

7-4-3

Numbering sequences .............................................................................

7-53

7-4-4

Validation table ........................................................................................

7-54

7-4-5

Subscribers access authorisation to the AMIS network .........................

7-55

7-4-6

Sending an AMIS message.......................................................................

7-56

7-4-7

Advice of non-delivery .............................................................................

7-56

7-5

IP OCTELNET ............................................................................................

7-57

7-5-1

General information .................................................................................

7-57

7-5-2

IP OCTELNET architecture .........................................................................

7-57

7-5-3

IP OCTELNET management procedure...................................................

7-58

7-5-4

Fallback analog network .........................................................................

7-58

7-5-5

Advantages of the IP network/protocol mode .....................................

7-58

7-5-6

Impact of voice mail traffic on IP network/protocol.............................

7-60

Chapter 8 Facilities

Chapter 9 Glossary

0-6


Chapter

1 1-1

Overview

General The Alcatel 4635 is a voice mail system which is integrated in a shelf in the Alcatel 4400 PBX. The Alcatel 4635 messaging system is used to exchange, with a correspondent (person, mailbox or fax machine), information in the form of voice messages or faxes, store these messages or faxes and restore them on demand to the recipient. The Alcatel 4635 software is supplied in a standard version (voice mail) to which different options can be added. These options include:



-

specific mailboxes

-

conversation recording

-

automated attendant

-

fax (Alcatel 4635H),

-

configuration of an OctelNet, AMIS network.

Concerning users of this documentation

This documentation is intended for system administrators in charge of updating the voice mailboxes, preparing reports and optimising system management. Alcatel also provides training courses for these system administrators, available from the commercial service.

1-2

Main functions Note: The different functions are obtained using the specific mailboxes detailed in § 4-2.

1-2-1

Basic functions Notes:



-

The voice service guides the user during the different operations by menus and voice prompts.

-

The instructions are sent by pressing the keypad keys on the telephone set.

-

If the user has a reflex set, the dynamic function keys opposite the labels displayed during the required facilities can also be used.

«Telephone answerphone» function

Plays a standard message or a message recorded by the holder.

Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400

1-1

Chapter



1

Overview

«Recording answerphone» function

Plays a message after which the caller can leave a message in the holder’s mailbox. 

«Mail» functions

Used to drop a message for a subscriber directly in that subscriber’s mailbox from the messaging service access number. The messaging system offers:

1-2-2

-

Call by name

-

Delayed delivery

-

Distribution by individual list

-

Distribution by general list

-

Voice mailbox transfer

-

Night voice mailbox

-

Notification of internal and external calls

-

Password modification.

Optional administrators 

Recorder administrator



1-2

Recording of conversations in progress

Automated attendant administrator

-

Information centre mailboxes (ICMB): Callers hear a recorded message

-

Enhanced call processing: Routing does not require the assistance of an attendant, a voice menu proposes a routing choice by entering a digit. Access to a correspondent is possible by dialling the set number of the name.



Octel network administrator



AMIS network administrator



Fax administrator (Alcatel 4635H)

-

fax transmission-reception

-

fax routing and storage

-

fax on demand

-

fax collective mailbox

-

overflow of out of service fax machines to a server for storage

-

fax distribution centre.


Overview





Specific voice mailbox administrator

-

information bulletin distribution voice mailbox

-

questionnaire voice mailbox (OctelForm)

-

multi-user set voice mailbox

-

announcement voice mailbox.

Hotel administrator

1-3

Hardware architecture

1-3-1

Alcatel 4635H (R.2) version

PRA ABC-A protocol

CHCPU

UA

10 Base T Ethernet

Analog network

VPM35

PC

MSBI

V24

SMT console

SPA3

Z

BRA

Protocol on Crystal links

The boards comprising the Alcatel 4635H messaging system (greyed) are shown above in the Alcatel 4400 PBX main ACT shelf. They can also be placed in a peripheral shelf. In both cases, these boards must be placed in the same shelf. The basic hardware configuration comprises: -

1 VPM35 (Voice Processing Multiple35) board, for connecting an IDE hard disk.

-

Optionally, 1 or 2 MSBI (Mass Storage Board IDE) with one or two hard disks each (1.4GB or 2.16GB capacity). They contain the software, voice guides, database and messages.

-

1 to 8 SPA3 (Speech Processing Auxiliary) boards. They each offer 8 channels with simultaneous access to the messaging system.


1-3

Chapter

1

Overview

-

Optionally, 1 ATB2 board (or ATB31 where fitted with 2 MSBI boards). Backplane complement, for the IDE bus interconnection between VPM35 and MSBIs.

-

1 V24 cable connecting the VPM35 board to a VT100 type console, called SMT (System Manager Terminal), which must remain dedicated to the Alcatel 4635H messaging system. You can use the Alcatel 4400 PBX system console to emulate the VT100 terminal. The cable can also be connected to the switch box, for remote maintenance. A printer connected to the console is used to output reports and statistics.

-

1 special Ethernet cable for connecting the VPM35 board to the customer LAN.

Connection example: Alcatel 4400

modem

CPU 1

STN

Switch box or RMA

CPU 2

PABX system PC

A VPM35 B SMT VT100 console

1-4

Printer


Overview

1-3-2

Alcatel 4635J version

PRA ABC-A protocol

CHCPU

UA

10 Base T Ethernet

Analog network

PC

VPS35 V24

UA

Z

SMT console

BRA

The board comprising the Alcatel 4635J messaging system (greyed) is shown above in the Alcatel 4400 PBX main ACT shelf. She can also be placed in a peripheral shelf. The basic hardware configuration comprises: -

1 VPS35 (Voice Processing System) board, on witch is connected a board allowing an Ethernet connection.

-

1 V24 cable connecting the VPS35 board to a VT100 type console, called SMT (System Manager Terminal), which must remain dedicated to the Alcatel 4635J messaging system. You can use the Alcatel 4400 PBX system console to emulate the VT100 terminal. The cable can also be connected to the switch box, for remote maintenance. A printer connected to the console is used to output reports and statistics.

-

1 special Ethernet cable for connecting the VPM35 board to the customer LAN.


1-5

Chapter

1

Overview

Connection example: Alcatel 4400

modem

CPU 1

Switch box PABX system PC

or RMA

CPU 2

VPS35

STN

A

V24

B SMT VT100 console

1-4

Software architecture

1-4-1

Alcatel 4635H (R.2) version

Printer

The software architecture of the Alcatel 4635H messaging system management is presented as follows: MAIN MENU

System general parameters

Voice mailboxes

- attendant schedules and port - change service class profile control - add mailbox - date and time adjustment - change mailbox - notification parameters - delete mailbox - ...

System management -

system distribution lists system reports (statistics) network administration ...

The standard configuration (one SPA3 board and 1 hard disk) allows:

1-6

-

2 simultaneous accesses.

-

10 hours storage.

-

1 500 voice mailboxes.

-

1 language.


Overview

The maximum configuration (8 SPA3 boards and 4 hard disks) dis ks) allows: -

64 si simulta ltaneous ac accesses.

-

722 hours storage.

-

10,000 voice mailboxes xes.

-

5 languages.

The maximum storage duration indicated above is for a single language for the voice guides. Each additional language reduces the storage duration by about 5 hours.

1-4-2

Alcatel 4635J version The software architecture of the Alcatel 4635J messaging system management is presented as follows: MAIN MENU

System general parameters

Voice mailboxes

- attendant attendant schedules schedules and port - change service class profile profile control - add add mail mailbo boxx - date date and time time adjus adjustme tment nt - chang changee mailb mailbox ox - notificati notification on parameter parameterss - dele delete te mail mailbo boxx - ...

System management -

system system distr distribu ibutio tionn lists system system reports reports (statistics) (statistics) networ networkk administr administrati ation on ...

The standard configuration allows: -

2 simultaneous accesses. ses.

-

10 hours storage.

-

1 500 voice mailboxes.

-

1 language.

The maximum configuration allows: -

8 simultaneous accesses. ses.

-

40 hours storage.

-

10 00 000 vo voice ma mailboxes.

-

5 languages.


1-7

Chapter

1-8

1

Overview


Chapter

2 2-1

General commands

Access to the main menu The GREETING PROMPT is displayed on start-up in the language specified with the command. If the language is different, contact technical support. WELCOME TO THE ALCATEL VOICE/DATA NETWORK ALL NETWORK DATA AND PROGRAMS ARE THE CONFIDENTIAL AND/OR PROPRIETARY PROPERTY OF ALCATEL AUSTRIA AG AND/OR OTHERS. UNAUTHORIZED

USE,

COPYING,

DOWNLOADING,

FORWARDING

OR

REPRODUCTION IN ANY FORM BY ANY PERSON OF ANY DATA OR PROGRAM IS PROHIBITED.

(c) ALCATEL Austria AG, 1995, ALL RIGHTS RESERVED

PLEASE ENTER SYSTEM MANAGEMENT PASSWORD:

Enter one of the two manager passwords. The following main menu is displayed:

MAIN MENU GENERAL SYSTEM PARAMETERS

SYSTEM MANAGEMENT

1 - SYSTEM PARAMETERS

11 - SYSTEM DISTRIBUTION LISTS

2 - ATTE ATTEND NDAN ANT T SCH SCHED EDUL ULES ES, , POR PORT T MON MONIT ITOR ORIN ING G

12 - DIS DISK K MAN MANAG AGEM EMEN ENT T

3 - SET DATE/TIME

13 - SYSTEM MAINTENANCE

4 - PORT ASSIGNMENTS

14 - SYSTEM REPORTS

5 - OUTCALLING PARAMETERS

15 - NETWORK MANAGEMENT

6 - DIALING PARAMETERS

16 - DATABASE ACCESS 17 - EXTERNAL APPLICATION MGMT

MAILBOXES

18 - X25 INTERFACE MANAGEMENT 19 - NOT APPLICABLE

7 - CHANGE CLASS OF SERVICE PROFILE

20 - SERVICE OPERATIONS

8 - AADD MAILBOX

21 - SY S YSTEM BACKUP AND RESTORE

9 - CHANGE MAILBOX

22 - LAN MANAGEMENT

10 - DELETE MAILBOX

ENTER MENU SELECTION NUMBER:


2-1

Chapter

2

General commands

The sub-menus are presented in three groups: -

system general parameters

-

voice mailboxes

-

system management.

READ THE FOLLOWING INFORMATION BEFORE ANY OPERATION: •

To select one of the sub-menus, enter the corresponding number and press Return

the

key to validate, and so on through the tree structure.

•

Regardless of the level in the tree structure, you can press «CTRL/C»þto return to the previous menu.

•

When parameters have been modified in a menu, the Ctrl/C command can also be used to exit this menu without validating these modifications.

•

To navigate through a menu and modify the parameters, use the

or

Return

keys or the arrow keys. Return

•

To modify parameters in a menu, press the

key after each modification to

a parameter or press F4 (on a VT100 terminal) or F4 (on a emulated PC) to validate the complete page (if the menu is contained on several pages, repeat the operation for each page). Note: To designate the sub-menus, the following convention has been adopted for this manual:

Example: a menu designated by «13.4» is obtained by carrying out the following operations from the MAIN MENU: Return

-

enter «13» on the keyboard and validate by pressing the

key,

-

when the new menu is displayed, enter «4» on the keyboard and validate by pressing the

Return

key, the menu designated by «13.4» is displayed on screen (the menus concerned by this example are shown on the next page).

•

2-2

Before quitting the console, return to the greeting prompt ( Ctrl/C command) to lock the access by password.


General commands

2-2

Checking the installed configuration Note: In the following menus, do not confuse the maximum capacities, which are available on the system, with the authorised capacities, which depend on the configuration planned for the system.

MAIN MENU GENERAL SYSTEM PARAMETERS

SYSTEM MANAGEMENT

1 - SYSTEM PARAMETERS

11 - SYSTEM DISTRIBUTION LISTS

2 - ATTENDANT SCHEDULES, PORT MONITORING

12 - DISK MANAGEMENT

3 - SET DATE/TIME

13 - SYSTEM MAINTENANCE

4 - PORT ASSIGNMENTS

14 - SYSTEM REPORTS

5 - OUTCALLING PARAMETERS

15 - NETWORK MANAGEMENT

6 - DIALING PARAMETERS

16 - DATABASE ACCESS 17 - EXTERNAL APPLICATION MGMT

MAILBOXES

18 - X25 INTERFACE MANAGEMENT 19 - NOT APPLICABLE

7 - CHANGE CLASS OF SERVICE PROFILE

20 - SERVICE OPERATIONS

8 - ADD MAILBOX

21 - SYSTEM BACKUP AND RESTORE

9 - CHANGE MAILBOX

22 - LAN MANAGEMENT

10 - DELETE MAILBOX

ENTER MENU SELECTION NUMBER:

2-2-1

Checking access port allocation From the MAIN MENU, enter «4» to obtain the following menu: MENU 4 - PORTS ASSIGNMENTS 1 - CONFIGURE PORTS

2 - DISPLAY PORT CAPACITY INFORMATION 3 - ABCA MANAGEMENT

Then enter «2» to obtain: -

the number of ports installed on the server

-

the number of ports authorised for use

-

the number of ports authorised.


2-3

Chapter

2

General commands

MENU 4 - PORT CAPACITY INFORMATION INSTALLED:

8

AUTHORIZED: 36 USED:

24

You can activate the installed access ports to the maximum authorised for the server. Return to the MAIN MENU by pressing «Ctrl/C».

2-2-2

Checking disk capacity From the MAIN MENU, enter choice «12» to obtain, for example, the following display: MENU 12 - DISK MANAGEMENT NUMBER OF DISKS: INSTALLED: 1 RUNNING: 1

MESSAGE SPACE (HOURS): INSTALLED: 34:41:20 AUTHORIZED: 170 FREE: 34:27:48 PERCENT FREE: 99%

The installed capacity expressed in hours is that of the zones used for caller message storage. This is the physical capacity of the disk, minus the zones used by the software, voice menus and the database. The authorised capacity is a part of the installed capacity, limited by the configuration. The free capacity represents the remaining usable zone. This is never equal to the value installed because of the personal greeting messages. The free storage space percentage is monitored: a secondary alarm message is sent when the level reaches 20%: a primary alarm message is sent when the level is null. Return to the MAIN MENU by pressing «Ctrl/C».

2-4


General commands

2-2-3

Checking the installation From the MAIN MENU, enter «13» to obtain the following menu: Menu 13 - System Maintenance 1 - SHUT DOWN WITH DUMP 2 - REVIEW STATUS LOG 3 - SCROLL STATUS LOG

4 - DISPLAY SOFTWARE LEVELS 5 - TURN MESSAGE WAITING INDICATORS BACK ON 6 - RESET RS232 INTEGRATION LINK

7 - DISPLAY SOFTWARE FEATURES INSTALLED 8 - REVIEW CURRENT ALARM STATUS 9 - BAD PASSWORD DISCONNECT ERROR (ENABLED/DISABLED): DISABLED

10 - REVIEW PHRASE MANAGEMENT 11 - REVIEW CARD MANAGEMENT 12 - CPU SWITCHOVER - NORMAL: N

ABNORMAL: N

13 - BLOCK AUTOMATED OPERATOR TRANSFER

ERROR (ENABLE/DISABLE): DISABLED

14 - PURGE AND CONVERT FOLLOW-ME-FORWARD MAILBOXES

15 - DISPLAY CAPACITY INFORMATION 16 - NAMESEND UTILITY ENTER OPTION:

Caution: This menu is used to carry out several operations, some of which have very far reaching conse- quences. Only use those operations described below.

If you make an error during data entry, return to MENU 13 immediately by «Ctrl/C».


2-5

Chapter

2-2-3-1

2

General commands

Checking the software version

From MENU 13, enter «4» to obtain, for example, the following display: 11 JAN 99

10:27:42

az

AZ

VPMOD Serial # ........ 1234

Software Release ...... 2.2.0

Network Serial # ...... 1234

System Type ...... A4635H / VPM35 Rev.0

SPA3 log. 2 phys. 5 PROM

2.01 DSP OK

Telephone System Type: 5 - France Boot Prom ........ e2.03

IPL Extension .... 02.20

SPA3 ............. B2.02

Menus ............ 04.13

Termcap .......... 20.12

SPA3/DSP ......... 00.13

LAN/OS ...... 11.22

LAN/APP ..... 99.01

Operating System .......... 99.04.28

System Services ........... 99.04.28

Trees ..................... 99.04.20

ABCA Com. Handler ......... 99.04.20

System Manager ............ 99.04.20

Purge Task ................ 99.04.20

Line Tasks ................ 99.04.20

Adm Task .................. 99.04.27

X25 Operation ............. 99.04.20

ACL Task .................. 99.04.20

ASA Task .................. 99.04.20

IMSO Task ................. 99.04.20

OET Task .................. 99.04.20

Background Task ........... 99.04.20

System Bkup/Rstr .......... 99.04.20

LAN Router Task ........... 99.04.20

DN Mail Tasks ............. 99.04.20

The software version is displayed top right. Return to MENU 13 by pressing «Ctrl/C».

2-6


General commands

2-2-3-2

Checking the available options

From MENU 13, enter «7». The following, for example, is displayed: 18 JUN 99

09:03:49

az

AZ

VPMOD Serial # ........ 1234



System Type ......A4635H / VPM35 Rev.0 Y 9 - CSA

Y

8 - Bulletin Mailbox

Y

10 - InterMail

Y

12 - PowerCall Agent Access

Y

15 -

Y

17 -

Y Y

16 - Call Detail Recording 22 - Forms Mailbox

Y

23 -

Y Y

32 - General Line Types 34 - RS232 Integrations

33 35 37 Y

40 -

Y

43 -

Y

45 -

Y

48 -

Y

51 -

Y

55 -

Y

57 59 62 -

Y

65 67 -

$ Follow-Me-Forward Database Retrieval Monitor Mailbox Set Emulation $ In-band Integrations $ Siemens Limited Information Processing DTMF Forms Mailbox Enhanced Call Processing Information Center Mailboxes Index I Conference Mailbox Announcement Mailbox $ ACP MTA Centralized Network Management ANI Integrations Global Message Redundancy

$

$ 36 - ROLM Limited 38 - 72 Port Option Y Y

42 - Hotel/Motel 44 - Networking

Y Y

46 - Ability to Reset Passwords 49 - AMIS Analog Networking

Y

52 - Index II

Y

56 - Fax Processing 58 - ACP Integrations

$

Y

60 - Skip Password

Y

64 - Record on-line

Y

66 - Fax Delivery Mailbox -Continued-

This menu is displayed on two pages. Only the software options preceded by «Y» are validated. The «$» sign which follows some options does not appear on the actual menu. It indicates those options not applicable on the Alcatel 4635 system. Return

Press the

key to display the second page.

Namely: 18 JUN 99

09:04:40

az

AZ

VPMOD Serial # ........ 1234



System Type ...... A4635H / VPM35 Rev.0 71 - No Beep for Record on-line

Y

68 - Extension Mailbox

Y

73 - Connectivity

Y

74 - Digital Networking

75 - Octel Admin

Y

77 - System Backup & Restore

Return to MENU 13 by pressing «Ctrl/C».


2-7

Chapter

2-2-3-3

2

General commands

Checking the authorised number of voice mailboxes

From MENU 13, enter «15» to obtain, for example: Menu 13 - System Maintenance System Capacity Information

Authorized ----------

Used ----

Mailboxes: Voice Messaging

14848

2

Application

N/A

1

Total Mailboxes Used:

3

Licences: Fax

14848

0

Client Access

9999

0

8

----

Languages:

Press any key to return to option selection:

Return to MENU 13 by pressing «Ctrl/C». 2-2-3-4

Checking the installed languages

From MENU 13, enter «10» to obtain, for example: Menu 13 - System Maintenance Review Phrase Management

Nr

1 2 3 4 5 6 7 8

Language Type

European French British English European Italian European Spanish European German Arabic Female Malay Dutch

Phrase Level

Prompt InRAM Level Level

EF.20.00 BE.20.01 IT.20.00 ES.20.01 GR.20.01 AR.20.00 ML.20.00 DC.20.01

FR.20.01 BE.20.00 IT.20.01 ES.20.02 GM.20.01 AR.20.00 ML.20.01 DC.20.00


AZ

Digi Rate

Date/Time Prompting

16K 16K 16K 16K 16K 16K 16K 16K

DM/24 DM/24 DM/24 DM/24 DM/24 MD/12 MD/12 MD/12

Phrase Space Available (Hours): Total: 193:52:01 Free: 158:10:30 Percent Free: 81

Return to MAIN MENU by pressing «Ctrl/C».

2-8


General commands

2-3

Modifying the date and time From the MAIN MENU, enter «3». The following is displayed, for example: MENU 3 - SET DATE/TIME DATE: 18/06/99 TIME: 9:37:54

Caution: In case of a change in the year, the statistics will be incorrect.

To change the time and date presentation format (US, European, etc.): -

return to the MAIN MENU by pressing «Ctrl/C»,

-

enter «13» followed by «10» to display: Menu 13 - System Maintenance Review Phrase Management

Nr

1 2 3 4 5 6 7 8

Language Type

European French British English European Italian European Spanish European German Arabic Female Malay Dutch

AZ

Phrase Level

Prompt Level

InRAM Level

Digi Date/Time Rate Prompting

EF.20.00 BE.20.01 IT.20.00 ES.20.01 GR.20.01 AR.20.00 ML.20.00 DC.20.01



16K 16K 16K 16K 16K 16K 16K 16K

DM/24 DM/24 DM/24 DM/24 DM/24 MD/12 MD/12 MD/12

Phrase Space Available (Hours): Total: 193:52:01 Free: 158:10:30 Percent Free: 81

Examples: -

1 (MD/12) = US format Month/Day on 12 hours (AM and PM)

-

4 (DM/24) = European format, Day/Month on 24 hours.


2-9

Chapter

2-10

2

General commands


Chapter

3 3-1

Managing operator schedules and notification parameters

Operator schedules From the MAIN MENU, enter «2», validate, enter «1» and validate again. You are then prompted for a time number from 1 to 30 (each number must correspond to a specific time period, this number is used by the voice mailbox profiles). The following menu is displayed: MENU 2 - OPERATEUR SCHEDULES AND PORT MONITORING

DEMO

- OPERATEUR SCHEDULESOPERATEUR SCHEDULE NUMBER: 1 OPERATEUR AVAILABILITY ON WEEKDAY: 2 - PART-TIME WEEKDAY SCHEDULE (IF PART-TIME AVAILABILITY): BEGIN: 6:00

BEGIN: 13:30

BEGIN:

END:

END:

END:

12:00

20:30

OPERATEUR AVAILABILITY ON WEEKEND OR HOLIDAY: 3 - NEVER WEEKEND/HOLIDAY SCHEDULE (IF PART-TIME AVAILABILITY): BEGIN:

BEGIN:

BEGIN:

END:

END:

END:

OPERATEUR NUMBERS: 1 : 3335

2 :

3 :

4 :

5 :

6 :

7 :

8 :

9 :

10 :

11 :

12 :

13 :

14 :

15 :

16 :

17 :

18 :

19 :

20 :

21 :

22 :

23 :

24 :

25 :

26 :

27 :

28 :

29 :

30 :

P1 : 3335

P2 :

P3 :

P4 :

- Continued-

Operator availability: 1 = always, 2 = part-time, 3 = never. If part-time is selected, indicate the availability time periods. Indicate, after the digits 1 to 30, the telephone numbers to which the messaging system may attempt transfer. Indicate after P1 to P4, the number to dial if a mailbox is not yet identified.


3-1

Chapter

3


After validating the previous menu, the following menu is displayed automatically: MENU 2 - OPERATOR SCHEDULE AND PORT MONITORING - SET WEEKEND/HOLIDAYS WEEKEND MON: N

TUE: N

WED: N

THU: N

FRI: N

SAT: Y

SUN: Y

HOLIDAYS 01/01

OPERATOR SCHEDULE UPDATED. PRESS ANY KEY TO CONTINUE:

Indicate, for this time period, the days included in the week-end. Add the dates of the public holidays in the year (40 maximum). Validate. Note: If the time periods are numerous, remember to note them down or print them, so that you can allocate them to the mailboxes without error.

3-2

Notification parameters Notification of a messages waiting consists in calling the subscribers periodically to signal the presence of messages in their mailboxes, during a programmable time period. Such notification may be configured for all messages or for urgent messages only. Normally, sets connected to the Alcatel 4400 PBX are equipped with LEDs for internal notification. However, a subscriber who is out of the office can request notification on an internal set of his choice or on an external number. The temporary validation of this notification can be carried out using the personal options of the mailbox. Depending on his «class of service», the subscriber may also modify the time periods and/or telephone numbers which are to receive notification. The sites receiving the external calls can also be restricted, internal, local external, long-distance, international.

3-2



The local external calls can be extended to the adjacent zones. From the MAIN MENU, enter «5» to display, for example: MENU 5 - OUTCALLING PARAMETERS

DEMO

INITIAL WEEKDAY OUTCALL NOTIFICATION SCHEDULE FOR NEW SUBSCRIBERS: START TIME: 8:00

MESSAGE TYPE: 1 - ALL MESSAGES

STOP TIME: 17:00

OUTCALL INTERVAL: 2 - TWO HOURS

RETRY INTERVALS FOR OUTCALL NOTIFICATION - URGENT MESSAGES NUMBER OF ATTEMPTS BEFORE GIVING UP ON: BUSY: 4 MINUTES BETWEEN ATTEMPTS ON:

NO-ANSWER: 5

BUSY: 10 NO-ANSWER: 30

RETRY INTERVALS FOR OUTCALL NOTIFICATION - NO-URGENT MESSAGES NUMBER OF ATTEMPTS BEFORE GIVING UP ON: BUSY: 3 NO-ANSWER: 4 MINUTES BETWEEN ATTEMPTS ON:

BUSY: 20 NO-ANSWER: 40

"LOCAL" AREA CODE GROUP A: 800 "LOCAL" AREA CODE GROUP B: 800 "LOCAL" AREA CODE GROUP C: 800 "LOCAL" AREA CODE GROUP D: 800 "LOCAL" AREA CODE GROUP E: 800 "LOCAL" AREA CODE GROUP F: 800 STATS "LOCAL" AREA CODE GROUP: 800

This menus used to set a standard time period, the type of messages that must be notified, the conditions for carrying out the calls and describing the authorised adjacent zones. The time period set on this screen is an example for calls during office hours. Type of message : 1 = all messages; 2 = only urgent messages. Notification interval. 1 = 1 hour; 2 = 2 hours; 3 = 4 hours; 4 = 1 day; 5 = immediate; 6 = never. On each «LOCAL» AREA line, you can place 8 authorised area codes. Each line has a corresponding group name (A to F), that is found in the class of service allocated to the subscriber mailboxes. The last line concerns the statistics. It can contain 8 area codes for adjacent zones which will be counted in the local calls.


3-3

Chapter

3-4

3



Chapter

4 4-1

Managing voice mailboxes and user profiles

Overview To subscribe a user to the Alcatel 4635 messaging system, you must assign the user a voice mailbox. This is defined by: -

the type of mailbox assigned, designated by a number

-

the class of service assigned, designated by a number.

There are different «types» of voice mailbox , offering specific functions. An voice mailbox can be individual (attached to a set) or collective. Certain types are standard, while others depend on the software options installed (see § 4-2). The definition of a mailbox is completed by a series of parameters, called the class of service, restricting or increasing the possibilities available by the type of mailbox. A class of service may be common to several mailboxes. Management can be simplified using ready to use subscriber profiles which are an association of a type of voice mailbox and a specific class of service according to the required profile (see § 4-3).


4-1

Chapter

4


4-2

Description of the different types of voice mailbox

4-2-1

Standard configuration subscriber mailboxes

4-2-2

4-2-3

4-2

-

Type 0:

This voice mailbox type is commonly used in the messaging systems. It has the maximum number of possibilities. It allows answer mode and messaging mode. Type 0 can also be used by certain collective mailboxes.

-

Type 51: Same as type 0, but with restricted notification possibilities.

-

Type 53: Simplified use (answer mode). Notification cannot be modified.

-

Type 54: Adapted for the Groups/sub-groups function (transmission and reception of messages within a group).

Standard configuration collective mailboxes -

Type 6:

General distribution list voice mailbox. Allows subscribers to send the same message to several voice mailboxes.

-

Type 29: Dial by name voice mailbox. This allows callers who do not know the number of a recipient to enter the name via the numbering keypad.

-

Type 30: Voice mailbox used for the automated attendant function. The caller provides a number or a recipient name.

-

Type 34: Voice mailbox for automatic transfer to a previously defined set.

-

Type 35: Same as type 34, but with the possibility to forward to two different sets according to the programmed time.

Optional mailboxes (depending on the versions or installed software options) -

Type 1:

Playback ICBM, information centre voice mailbox. Allows the caller to listen to announcements or general messages in the form of voice messages or faxes. The messages are established and modified by messaging system administrator collaborators, designated when the mailbox was initialised.

-

Type 2:

Playback and answer ICMB. Same as type 1allowing the caller to respond by information, which will be communicated to the collaborator’s voice mailbox (author of the message).

-

Type 3:

ICMB voice mailbox with greeting message cycle. Same as type 1, but only able to contain voice messages (6 max.), which will be played in sequence, with progression to the next message after each call.

-

Type 4:

Communication voice mailbox. Used to broadcast a message to a group of subscribers or all the subscribers if no group is defined.

-

Type 5:

Announcements voice mailbox. Used to broadcast announcements at specific intervals via loudspeaker system connected to the PBX.

-

Type 7:

Voice mailbox used for the fax on demand transmission function. The caller indicates the recipient fax machine.



-

Type 10: Questionnaire voice mailbox (OctelForm). Contains a series of questions, to which the caller responds. All the replies constitute a single message, recorded in the type 11 associated mailbox .

-

Type 11: Transcriptor voice mailbox (OctelForm). Associated with mailbox type 10, used to consult messages transmitted by latter.

-

Type 12: Questionnaire voice mailbox (OctelForm). Identical to type 11, except that replies are by DTMF codes (external PC software required).

-

Type 20: Voice mailbox for hotel rooms (DTMF).

-

Type 21: Hotel room voice mailbox when the sets have no DTMF numbering.

-

Type 22: Hotel voice mailbox for reception desk.

-

Type 28: Collective set voice mailbox. Mailbox allocated to a set shared by several users, each having a type 0 individual voice mailbox associated to it. It announces to the caller the list of the different names and the caller makes a choice by entering a digit from 1 to n.

-

Type 31: ECP voice mailbox. Announces a selection menu, to which the caller responds by entering a digit from 1 to 9, enabling it to transfer to the different voice mailboxes of an information centre.

-

Type 32: Same as type 31, but in addition the caller has the possibility of also entering a station number.

-

Type 33: Same as type 32, but in addition the caller has the possibility of also entering a voice mailbox number.

-

Type 45: Collective voice mailbox for reception or distribution of fax (used by the FaxStation, FaxBroadcast and FaxAgent applications).

-

Type 58: Voice mailbox for conference recording (3 hours capacity).

-

Type 60: Voice mailbox for surveillance. Identical to type 0 (password cannot be modified by subscriber group)

-

Type 61: Voice mailbox for automatic tests (AMIS network callback).


4-3

Chapter

4


4-3

Standard management (user profiles)

4-3-1

Profile overview The system proposes pre-defined user profiles in order to simplify management: -

traditional profile : destined for most subscribers

-

simplified profile : destined for a basic functions only subscriber (answerphone-recorder)

-

advanced profile : destined for an experienced user who makes extensive use of the messaging system.

The 10 classes of service (CS) presented in the table below correspond to a user profile that is combined or not with the Network and Fax options. (The 10 classes of service 30, 31, 32, 40 and 42 are only used by the Alcatel 4635H version).

Namely: Software functions available for your installation

Traditional profile (x0)

Simplified profile (x1)

Advanced profile (x2)

Without option (1x)

CS 10 + mailbox 0

CS 11 + mailbox 53

CS 12 + mailbox 0

Network (2x)

CS 20 + mailbox 0

-

CS 22 + mailbox 0

Fax (3x)

CS 30 + mailbox 0

CS 31 + mailbox 53

CS 32 + mailbox 0

Network and fax (4x)

CS 40 + mailbox 0

-

CS 42 + mailbox 0

⇓

Depending on the case, the type of voice mailbox associated with the class of service is 0 or 53 (see § 4-2).

4-3-2

Profile management Once the user profile has been defined (Traditional, Simplified or Advanced), locate in the previous table (§ 4-3-1) according to the required configuration (without option, with network, fax or network + fax option): -

the type of voice mailbox used (0 or 53)

-

the class of service number (CS 10, 20, 30, 40, 11, 31, 12, 22, 32 or 42)

and note down these two numbers which will be needed in the management menus. Example: For a traditional user profile and standard software installation (without option), the type of voice mailbox is «0» and the number of the class of service is «10».

4-4



To create a voice mailbox from your profile, just ADD a voice mailbox 0 or 53, indicating the associated class of service and the parameters concerning the subscribers.

PROCEDURE: From the MAIN MENU, enter «8»: After entering the mailbox number (for a subscriber, this is usually the set number), type 0 is displayed by default. If appropriate, enter another mailbox type and validate. Note: The menu displayed can vary according to the type of mailbox.

The menu for a type 0 mailbox is displayed. For example: MENU 8 - ADD MAILBOX

MAILBOX NUMBER: 4711

35H_DR_110

MAILBOX TYPE: 0 - VOICE MESSAGING APPLICATION MAILBOX:

MAILBOX NAME:

COMMUNITY No:

DEPARTMENT:

EXPRESS ADDRESS:

SUBSCRIBER’S EXTENSION: 4711

ALIAS ADDRESS:

OPERATOR EXTENSION:

EXTENSION MAILBOX:

CALLING GROUP: 0

OPERATOR SCHEDULE: 1

CLASS OF SERVICE: 1

AFTER HOURS MAILBOX:

INITIAL PASSWORD: 155239

FORWARDING DESTINATION NODE:

INITIAL ENTRY TUTORIAL: Y

FORWARDING DEST. MAILBOX:

INITIALIZE OUTCALLING: N

INT. LINK NUMBER: 1

INIT. OUTCALL No.:

REL. ANS. LANGUAGE 1: 4 2:

OUTCALLING AUTH. CODE:

EMAIL ACCESS: 0 NONE

PAGER TYPE:

SETUP INFORMATION SERVICE: N

0 - NO PAGING

CALLER PROMPTING: 1

-

FULL

GROUP ID:

3:

MAILBOX VPMOD ID: 35H_DR_110

MESSAGE WAITING ALLOWED: N

FAX COVER SHEET TYPE:

0 - NONE

MAILBOX LANG.: 4- BRITISH ENGLISH BULLETINS

1:

2:

3:

4:

5:

The parameters which MUST be completed are detailed below. Additional parameters are shown in § 4-4-2-2 (see § 2-1 for the use of the various commands): The number and type of mailbox are entered automatically. -

Mailbox name: This must be that of the subscriber, followed by the first name, from 2 to 20 characters. These names are used to identify a subscriber when the «call by name» option is used.

Note: each mailbox must have its own name.


4-5

Chapter

4


-

Department: 7 characters maximum. Used in the statistics.

-

Subscriber’s extension: By default, this is the mailbox number. If the latter is not the number of the set, change it. This number is used for notification.

-

Operator extension: Enter a number between 1 and 30 corresponding to one of the time periods defined in «Configuration of generalities» menu 1.2. If there is no time period defined, this can be the attendant set number or a secretary set number.

-

Class of service: Assign a class of service number, retained for this mailbox.

-

Initial password: The password displayed is a random number, automatically assigned on mailbox creation. For greater simplicity, it is normal for the messaging system manager to replace this code by the set number. On initial access, the subscriber must replace the initial password by a code of his choice.

-

Operator schedule: Enter the attendant time period defined in «Generalities» for this set.

Note: Since the classes of service used for the profiles are already created, no modification is required. However, it is possible to modify the parameter values to meet specific requirements. In this case, follow the verification/modification of a class of service procedure (see § 4-4-1-2) indicating the number of the class to modify. The parameter default values are indicated in § 4-4-1-3.

4-4

Customised management

4-4-1

Management of classes of services

4-4-1-1

Generalities

There can be up to 64 classes of ser vice (CS), designated by a number from 1 to 64. The CSs can be created by modifying the default value of the existing parameters. Some parameters can only be coded if the function that they control corresponds to an installed software option. The standard classes of service 1 to 6 contain a name designating the type of user:

4-6

-

CS 1 Director (offering the maximum number of possibilities)

-

CS 2 Head of department (with restricted possibilities as regards CS 1)

-

CS 3 Office manager (with restricted possibilities as regards CS 2)

-

CS 4 Sales staff (with a number of messages and storage duration greater than CS 3)

-

CS 5 Secretary (with restricted possibilities as regards CS 4)

-

CS 6 Employee (with restricted possibilities as regards CS 5)

-

CS 64 Reserved for the two mailboxes for the messaging system manager.



These job titles are given as an example only. You should consider the level of telephone activity of a subscriber when determining this. Some CS parameters can be modified. The default values of classes of service 1 to 64 are detailed in § 4-4-1-3. Specific classes of service are also created for standard management, see § 4-3 . Note: All subscribers can have class of service 1 (maximum backup duration). However, if you grant all subscribers maximum played message backup duration, you will reduce the total available storage capacity, this capacity being common to all users. Therefore, you should assign the class of service that is the most appropriate for each user. 4-4-1-2

Verification or modification of a class of service

Caution:

In the case of modification, all the voice mailboxes previously associated with this class of service will be modified.

From the MAIN MENU, enter «7» and enter the number of the class of service to verify or modify. The following menu on two pages is displayed. For example: MENU 7 - CLASS OF SERVICE PROFILE

35H_DR_110

CLASS OF SERVICE: 1

NAME :

NUMBER OF MAILBOXES: 64

PERSONAL GREETING: 1 - MULT. GREETINGS

OCTELNET PRIORITY LEVEL: 2- PRIORITY

EXTENDED ABSENCE GREETING ALLOWED: Y

NAMENET ENTRY TYPE: 0 - USAGE - BASED

MAX GREETING LENGTH (MIN:SEC): 2: 00

TYPE OF AMIS NETWORKING: 3- INT1’1

E XT . A BS EN CE GR TG . B LO CK S M ES SA GE : Y

F OR WA RD IN G C ON TR OL : Y - U SE R/ SY S. MG R. IF FORWARDED, RETURN NETWORK MESSAGE: Y

MAX MES SAG E LEN GTH (MIN :SE C) : 1 : 0 0

SEN D M ES SAG ES: 1 - SY STE M-W ID E A LLO WE D

MAX MESSAGES (TOTAL): 135

SEND BULLETINS:Y

MAX FUTURE DELIVERY MESSAGES: 40

FUTURE DELIVERY UP TO (DAYS): 60

DAYS NEW MESSAGES KEPT: 25

FAX MESSAGING CODE: 1 - COMPOUND FAX

DAYS SAVED MESSAGES KEPT: 30

MAX No. OF FAX PAGES: 50 -


Continued -

4-7

Chapter

4


MENU 7 - CLASS OF SERVICE PROFILE (PAGE 2)

35H_DR_110

CLASS OF SERVICE: 1 TYPE OF OUTCALLING: 4 - LONG INTERNATIONAL

MAX No. OF GROUP LISTS: 15

OUTCALL CONTROL: 3 - FULL USER CONTROL

NUMBER OF DESTINATION PER LIST: 25

NOTIFICATION FAILURE MESSAGE: Y

ACCESS TO SYSTEM DISTRIBUTION LISTS: Y

ACCESS SECURITY: 1- ALLOWED

MSG LOCATOR: 1 - LOCATE MESSAGES SENT

DAY UNTIL PASSWORD CHANGE: 999

HOME/GUEST MAILBOXES ALLOWED: Y

SKIP PASSWORD ON DIRECT CALL: Y

RESTART ALLOWED (TYPES 51, 53, 54): Y

LIMITED CALLER ACCESS: N

DIAL-BY-NAME ENABLED: Y

EASY ACCESS VIA TELEPHONE ANSWERING: Y

AUTO PLAY: N

DATE AND TIME PLAYBACK: 2- USER CONTROL

APPLICATION ACCESS: 2- USER/SYS. MGR.

REMOVE INTRODUCTION: Y

DELETION WARNING: 2- HEAR MSG/SAVE

CALL SENDER: 1 - NOT SUPERVISED

MAX RECORD ON-LINE: 1 - 30 MINUTES -

Continued -

The different parameters presented in the menu are detailed below (see § 2-1 for the use of the various commands): -

Personal greeting:

.

If = 0, the subscriber is only authorised the standard message

.

If = 1, the subscriber can choose between the standard greeting message or 1 personal greeting message

.

If = 2, two personal greeting messages, one for busy and one for no answer.

-

Extended absent greeting : If authorised (Y), the subscriber can, by access to the personal options, replace the ordinary greeting message by a more appropriate one. When returning to normal, the usual greeting message is automatically reactivated.

-

Max. greeting length (min:sec): From 0:15 to 30:00.

Caution: The maximum length of the greeting message entered here is taken into account at the level of each mailbox created with this profile. Therefore, this duration needs to be limited (for example: 0:45) so that the messaging system recording volume is not saturated rapidly (max. duration x no. mailboxes).

4-8



-

Extended absence greeting blocks message : The caller is not prompted to leave a message if = Y.

-

Max. message length (min : sec) : From 0:15 to 30:00.



-

Max. messages (total) : From 1 to 135.



-

Max. future delivery messages : From 1 to 135 (If = 0, inhibited).



-

Days new messages kept: From 1 to 365.



-

Days saved messages kept : From 1 to 365.





Adapt these 5 parameters according  to the activity of the subscriber 

For these last two parameters,  999 sets an unlimited duration 

-

Number of mailboxes: Number of mailboxes to which this class of service has been assigned.

-

OctelNet priority level:



These three parameters assume optional

-

NameNet entry type :



software. See Chapter 7 .

-

Type of AMIS networking:



Leave the 0 default value.

-

Forwarding control: In a network case, forwarding to a mailbox outside the local site are controlled by the user and manager if = Y, by the messaging system manager only if = N.

-

If forwarded, Return Network Message: Y = network messages are forwarded to the sender, with a message indicating that this mailbox is not a subscriber voice mailbox.

-

Send messages: Message transmission can be restricted and even illegal for a mailbox operating in answerphone mode only.

.

If = 0, no authorisation

.

If = 1, transmission authorised

.

If = 2, transmission restricted to within the group.

-

Send bulletins : If = Y, the subscriber is authorised to send messages to a bulletins mailbox.

-

Future delivery up to (days) : From 0 (inhibited) to 365 days maximum.

-

Fax messaging code:

.

If = 0, fax messages not authorised

.

If = 1, fax authorised with voice comments

.

If = 2, fax without voice comments.


4-9

Chapter

4


-

Max. number of fax pages : If = 0, inhibition. From 1 to 250.

-

Type of outcalling:

-

-

.

If = 0, no o/g calls

.

If = 1, internal calls

.

If = 2, local external calls

.

If = 3, national calls

.

If = 4, international calls.

Outcall control: Determines whether the subscriber is authorised to modify the notification data, telephone number or time period established by the messaging system manager.

.

0 = no

.

1 = yes for the number

.

2 = yes for the time period

.

3 = combines 1 and 2

Notification failure message: If = Y, the subscriber is informed of a call failure. Access security : If = 0, disables the mailbox access attempt tracking function (leave as = 0 by default).

-

Day until password change : Duration from 1 to 365 days, before a subscriber has to change the password. 999 sets an unlimited duration for use of a password without its having to be changed.

-

Skip password on direct call : If = N, the subscriber must enter the password even for a direct call to the mailbox.

-

Limited caller access: If = Y, the caller cannot use the pressing * key to designate another voice mailbox than the one reached.

-

Easy access via telephone answering : If = Y, a subscriber calling his mailbox set to answerphone mode can use the easy access key to access the voice mailbox.

Note: This key, which is usually #, is defined in «Configuration of Generalities », menu 1.2.

4-10

-

Auto play : If = Yes, the subscriber accessing his mailbox does not have to enter «1>1» to listen to any messages.

-

Application access : This function is optional and requires the creation of common mailboxes, bulletins or distribution or even external resources. This parameter sets the access possibilities. Leave as = 0 by default.



-

-

-

Deletion warning:

.

If = 0, the subscriber is informed of the deletion of a message when the message backup period expires.

.

If = 1, no message, automatic deletion without notification.

.

If = 2, playback of advice of automatic deletion message with new backup possibility

.

If = 3, playback of advice of automatic deletion message with no backup possibility.

Max. record on line: This parameter is used to define the maximum duration of recording of a subscriber call:

.

0 = no

.

1 = 30 minutes

.

2 = 1 hour

.

3 = 2 hours.

Max. number of group lists : If = 0, personal lists are inhibited. Values from 1 to 15.

Note: for ICMB mailboxes using a list of collaborators, this value must be greater than 0

-

Number of destination per list : From 1 to 25. Access to system distribution lists : Y or N. Message locator: Function allowing the subscriber to identify message source or destination.

.

If = 0, no location

.

If = 1, locate messages sent

.

If = 2, locate messages sent and received.

-

Home/Guest mailboxes allowed : If = Y, a subscriber with personal mailbox type 0 can create four passwords in addition to his own access password. One for personal messages and two others for any guests, who can only send or receive messages to or from the subscriber. The fourth password is for use by a secretary who can consult the «envelope» information (number of messages and sources) without being able to access the message content.

-

Restart allowed: For simplified mailboxes, possibility of returning to the general menu by pressing key 5. If = N, inhibited. This inhibition does not concern type 0 mailboxes.

-

Dial-by-name enabled : If = Y, authorises designation of the destination, using the alphabetic value of the keyboard keys.


4-11

Chapter

4

-

4-12


Date and time playback : Determines whether the time and date of message reception must be announced

.

If = 0, never

.

If = 1, always

.

If = 2, controlled by the subscriber.

-

Remove introduction: If = Y, a subscriber copying a message can delete previous entries and just leave his own.

-

Call sender :

.

If = 0, a subscriber cannot answer the message sender directly

.

If = 1, the call-back is carried out but in case of busy or no answer, the subscriber returns to the mailbox

.

If = 2, the subscriber can exit the mailbox immediately. The call is monitored according to the options defined for a transfer.



4-4-1-3

Class of service default values

Class of service default values (Standard management) Parameter Class of service description description 10 11 12 20 22 30(1) 31(1) 32(1)

40(1)

42(1)

Personal greeting

2

1

2

2

2

2

1

2

2

2

Extended absent greeting

Y

N

Y

Y

Y

Y

N

Y

Y

Y

30s

20s

60s

30s

60s

30s

20s

60s

30s

60s

N

N

N

N

N

N

N

N

N

N

Max. message length

3 min

2 min

4 min

3 min

4 min

3 min

2 min

4 min

3 min

4 min

Max. messages (total)

20

10

30

20

30

20

10

30

20

30

Max. messages off-line delivery

5

2

10

5

10

5

2

10

5

10

Days held new messages

30

30

30

30

30

30

30

30

30

30

Days held backup

15

7

20

15

20

15

7

20

15

20

OctelNet priority level

0

0

0

2

2

0

0

0

2

2

NameNet reference type

0

0

0

0

0

0

0

0

0

0

AMIS network type

0

0

0

0

0

0

0

0

0

0

Camp-on forwarding

N

N

N

N

N

N

N

N

N

N

Send messages

1

1

1

1

1

1

1

1

1

1

Send bulletin

N

N

N

N

N

N

N

N

N

N

Off-line delivery limit (days)

30

0

60

30

60

30

0

60

30

60

Fax msg. code

0

0

0

0

0

1

1

1

1

1

Max. number fax pages

0

0

0

0

0

10

5

30

10

30

Type of o/g call

2

1

3

2

3

2

1

4

2

3

Call control

1

0

3

1

3

1

0

3

1

3

Message failure notification

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Access security

0

0

0

0

0

0

0

0

0

0

999

999

999

999

999

999

999

999

999

999

Skip password if direct call

N

N

N

N

N

N

N

N

N

N

Restricted caller access

N

N

N

N

N

N

N

N

N

N

Easy access in answerphone mode

N

N

N

Y

Y

Y

Y

Y

Y

Y

Automatic distribution

N

N

N

N

N

N

N

N

N

N

Application access

0

0

0

0

0

0

0

0

0

0

Advice of deletion

0

0

0

0

0

0

0

0

0

0

Max. record on line

1

1

1

1

1

1

1

1

1

1

Max. number of personal lists

15

0

15

15

15

15

0

15

15

15

Number of recipients per list

25

0

25

25

25

25

0

25

25

25

Access general distribution lists

Y

N

Y

Y

Y

Y

N

Y

Y

Y

Msg. location

1

1

1

1

1

1

1

1

1

1

In-house/Guest mailboxes

Y

N

Y

Y

Y

Y

N

Y

Y

Y

Restart authorised (Type 51, 53, 54)

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Addressing / active name

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Distribute date and time

2

0

2

2

2

2

0

2

2

2

Delete the entry

N

N

N

N

N

N

N

N

N

N

Direct call-back

1

1

1

1

1

1

1

1

1

1

Max. length of greeting Extended absence msg. block

Password retention days

(1)

Only for Alcatel 4635H version.


4-13

Chapter

4


Class of service default values (Customised management) Parameter Class of service description description 1 2 3 4 5 6 Name

64

7-63

Direct.

Head Depart.

Office Manag.

Sales staff

Secret.

Empl.

Admin. syst.

Standard

Personal greeting

1

1

1

1

0

0

1

0

Extended absent greeting

Y

Y

Y

Y

Y

Y

Y

N

0:45

0:30

0:30

0:30

0:20

0:20

3:00

0:15

N

N

N

N

N

N

N

N

Max. message length

5:00

3:00

2:00

3:00

2:00

1:30

15:00

0:15

Max. messages (total)

40

40

20

25

15

10

135

1

Max. messages off-line delivery

15

15

5

5

5

3

30

1

Days held new messages

25

21

14

14

7

5

60

1

Days held backup

30

21

7

14

7

5

90

1

OctelNet priority level

0

0

0

0

0

0

0

0

NameNet reference type

0

0

0

0

0

0

0

0

AMIS network type

0

0

0

0

0

0

0

0

Camp-on forwarding

N

N

N

N

N

N

N

N

Send messages

1

1

1

1

1

1

1

1

Send bulletin

N

N

N

N

N

N

N

N

Off-line delivery limit (days)

60

60

30

30

45

0

365

0

Fax msg. code

0

0

0

0

0

0

0

0

Max. number fax pages

0

0

0

0

0

0

0

0

Type of o/g call

3

3

2

3

1

1

3

0

Call control

3

3

3

3

3

3

3

0

Message failure notification

Y

Y

Y

Y

Y

Y

Y

Y

Access security

0

0

0

0

0

0

0

0

999

999

999

999

999

999

999

999

Skip password if direct call

N

N

N

N

N

N

N

N

Restricted caller access

N

N

N

N

N

N

N

N

Easy access in answerphone mode

N

N

N

N

N

N

N

N

Automatic distribution

N

N

N

N

N

N

N

N

Application access

0

0

0

0

0

0

0

0

Advice of deletion

0

0

0

0

0

0

0

0

6 (3h)

0

0

0

0

0

0

0

Max. number of personal lists

15

15

10

5

10

0

15

0

Number of recipients per list

25

25

20

15

20

0

25

0

Access general distribution lists

Y

Y

Y

Y

Y

N

Y

N

Msg. location

1

1

1

1

1

1

1

1

In-house/Guest mailboxes

Y

Y

Y

Y

Y

Y

Y

N

Restart authorised (Type 51, 53, 54)

Y

Y

Y

Y

Y

Y

Y

Y

Addressing / active name

Y

Y

Y

Y

Y

Y

Y

Y

Distribute date and time

0

0

0

0

0

0

0

0

Delete the entry

N

N

N

N

N

N

N

N

Direct call-back

0

0

0

0

0

0

0

0

Max. length of greeting Extended absence msg. block

Password retention days

Max. record on line

4-14



4-4-2

Voice mailbox management

4-4-2-1

General

The following examples correspond to a type 0 mailbox which is the one most commonly used. Note: Mailbox types 51, 53 and 54 only differ from type 0 in their use and voice guide content. The mailbox configuration menus or class of service profiles are identical, but certain parameters are frozen and meaningless. For more details on the different types of voice mailboxes, see § 4-2 . 4-4-2-2

Creating a voice mailbox

Caution: Before creating a voice mailbox, you need to know the type of voice mailbox required (0 to 58) and the associated class of service (1 to 64), see above.

From the MAIN MENU, enter «8»: -

After entering the mailbox number (usually, for a subscriber, this is the set number), type 0 is displayed by default. If appropriate, enter another mailbox type and validate.

Note: The menu displayed may vary according to the type of mailbox.

The menu of a type 0 mailbox is displayed. For example: MENU 8 - ADD MAILBOX

35H_DR_110


MAILBOX TYPE: 0 - VOICE MESSAGING APPLICATION MAILBOX:

MAILBOX NAME:

COMMUNITY No:

DEPARTMENT:

EXPRESS ADDRESS:


ALIAS ADDRESS:

OPERATOR EXTENSION:

EXTENSION MAILBOX:

CALLING GROUP: 0

OPERATOR SCHEDULE: 1

CLASS OF SERVICE: 1



FORWARDING DESTINATION NODE:

INITIAL ENTRY TUTORIAL: Y

FORWARDING DEST. MAILBOX:

INITIALIZE OUTCALLING: N

INT. LINK NUMBER: 1

INIT. OUTCALL No.:

REL. ANS. LANGUAGE 1:

OUTCALLING AUTH. CODE:

EMAIL ACCESS: 0 NONE

PAGER TYPE:

SETUP INFORMATION SERVICE: N

0 - NO PAGING

CALLER PROMPTING: 1

-

FULL

GROUP ID:

4 2:

3:


MESSAGE WAITING ALLOWED: N

FAX COVER SHEET TYPE:

0 - NONE

MAILBOX LANG.: 4- BRITISH ENGLISH BULLETINS

1:

2:


3:

4:

5:

4-15

Chapter

4


The parameters to be completed are shown below (see § 2-1 for the use of the various commands): The number and type of mailbox are inserted automatically. -

Mailbox name : This must be that of the subscriber, followed by the first name, from 2 to 20 characters. These names are used to identify a subscriber when the «call by name» option is used.

Note: each mailbox must have its own name.

4-16

-

Department: 7 characters maximum. Used in the statistics.

-

Subscriber’s extension: By default, this is the mailbox number. If the latter is not the number of the set, change it. This number is used for notification.

-

Operator extension: Enter a number between 1 and 30 corresponding to one of the time periods defined in «Configuration of generalities» menu 1.2. If there is no time period defined, this can be the attendant set number or a secretary set number.

-

Calling group: Leave as 0 if no group number has been defined.

-

Class of service: Assign a class of service number, retained for this mailbox.

-

Initial password: The password displayed is a random number, automatically assigned on mailbox creation. For greater simplicity, it is normal for the messaging system manager to replace this code by the set number. On initial access, the subscriber must replace the initial password by a code of his choice.

-

Initial entry tutorial:

.

If = Y, on initial access to the mailbox, the subscriber will hear a prompt for changing the initial password, recording his name and, depending on the profile, changing the greeting message.

.

If the parameter = N, the subscriber must access the mailbox personal options himself in order to carry out these changes.

-

Initialise outcalling : Notification of a message waiting by set call can be initialised by the messaging system manager or, depending on the class of service profile, by the subscriber. Enter Y or N.

-

Initial outcall number : Enter nothing if the previous item = N. If Y was declared for the previous item, enter the notification telephone number for this subscriber (18 digits maximum).

-

Outcalling authorisation code : Complete this item (10 digits maximum) if waiting message notification is to be carried out to the exterior (for example, to a paging device).



-

Pager type: If = 0, no pager. A number between 1 and 6 returns the numbering sequences defined in «Configuration of generalities» menu 6.1.

-

Caller prompting: The assistance prompts can have different levels of detail:

.

If = 1, the prompts are detailed

.

If = 2, the prompts are short

.

If = 3, there are no prompts.

-

Messages waiting allowed : Select Y for signalling by LED and to obtain a display on reflex sets.

-

Mailbox language : This is the language used by the mailbox when playing the menus for the subscriber. The value can be 1, 2, 3, 4 or 5 depending on the languages installed. After entering the number, the selected language is displayed.

-

Bulletins: Up to 5 voice mailboxes accessible by the subscriber who listen to their contents when he consults his personal mailbox.

-

Application mailbox : Designates the application mailbox to which the subscriber will have access by dialling 6.

-

Community No - Group Id : If groups have already been defined, enter the group number of this subscriber.

-

Express address : Address of a mailbox within a group if the latter is defined.

-

Alias address: Substitute address if, for example, the internal number is different from the mailbox number or if a second access to the mailbox is required (e.g., for recording a fax in the mailbox).

-

Extension mailbox : If several users (9 maximum) share a set, each one having a type 0 individual mailbox, enter the number of the common type 28 mailbox.

-

Operator schedule: Enter the attendant time period defined in «Generalities» for this set.

-

After hours mailbox : If there is a common mailbox for message drop of a caller requesting an attendant outside normal hours, indicate the number of this mailbox.

-

Forwarding destination node. Forwarding destination mailbox : Node and mailbox number used for forwarding to a mailbox on another Octelnet network site.


4-17

Chapter

4

-

4-4-2-3


Answerphone language : Language(s) in which the mailbox announces the menus to callers. Several languages can be defined and used in order by the voice mailbox.

-

Mailbox VPMOD ID: Name of the node defined in «Generalities» menu 1.1.

-

Fax cover sheet type: Header page if this option is used. 0, 1, 2, 3 (see options).

Modifying a voice mailbox

Caution: Any modification to a type of voice mailbox will be is applied for all users of this type of mailbox.

In the MAIN MENU, select choice «9» to obtain: MENU

9

-

CHANGE MAILBOX

35H_DR_110

1 - CHANGE MAILBOX PROFILE 2 - CHANGE MAILBOX NUMBER



To consult the profile of a mailbox or to make modifications (mailbox name, password, etc.):

-

Enter «1». Enter the mailbox number. When the «MAILBOX TYPE» field appears, confirm by pressing Return

or modify the type (the type can only be modified in the same mailbox category). The content of menu 9 «CHANGE MAILBOX PROFILE» is displayed. This menu is almost the same as menu 8 «ADD MAILBOX» seen in § 4-4-2-2 :

4-18

-

Some fields are not displayed, others are labelled differently and are not located in the same place.

-

All the parameters can be modified except the mailbox number and the «MAILBOX VPMOD ID» parameter, which can only be modified from menu 1.

-

See the explanations for the «ADD MAILBOX » menu (§ 4-4-2-2) for the meaning of the fields.





To modify the mailbox number:

-

Enter «2».

-

Only the first line of the parameter is displayed:«ENTER

OLD MAILBOX NUMBER».

When the old mailbox number is entered, the following, for example, is displayed: MENU

9

-

CHANGE MAILBOX

35H_DR_110

OLD MAILBOX NUMBER: MAILBOX TYPE: NAME: DEPARTMENT: EXTENSION: NEW MAILBOX NUMBER: NEW EXTENSION NUMBER: PRESS “RETURN” OR “BREAK” TO RETURN TO OPTION SELECTION OR ENTER ANOTHER MAILBOX NUMBER TO BE CHANGED

Five lines are added. The first five parameters cannot be modified here. -

Indicate the new number of the mailbox.

-

Then enter the new number of the set. By default, the system proposes the same number as the voice mailbox. Modify (N) or confirm (Y).

-

Validate and then return to the sub-menu by pressing «Ctrl/C».

Caution: In the case of the manager’s mailbox, if the system prompts you to designate a new password, make sure you note this down for future reference. 4-4-2-4

Deleting a voice mailbox

From the MAIN MENU, enter «10». A short menu is displayed requesting the number of the mailbox to be deleted (this number is usually the same as the set number to which the messaging system is assigned). After validation, additional information is displayed, for example: MENU 10 - DELETE MAILBOX -

35H_DR_110

NUMBER OF MAILBOX TO BE DELETED: MAILBOX NUMBER: ALIAS ADDRESS: MAILBOX VPMOD ID: MAILBOX TYPE:

NAME: DEPARTMENT: EXTENSION NUMBER:

ENTER "Y" TO DELETE MAILBOX; N TO CANCEL DELETION:


4-19

Chapter

4


-

Check the identification of the mailbox.

-

Confirm by « Y ».

The mailbox is deleted immediately and removed from the general distribution lists and the personal distribution lists. The mailbox will be purged by an off-line task, which is called every two hours. Subscribers who are recipients of messages sent off-line by this mailbox can receive them but cannot reply. The voice mailboxes of the messaging system managers (administrators) and the collective voice mailbox cannot be deleted while they are active. For example, to delete the collective voice mailbox, first delete its number in menu 1 «SYSTEM PARAMETERS», third parameter, then return to menu 10 to delete the mailbox. 4-4-2-5

Voice mailboxes of the managers

There are two mailboxes for the messaging system manager, both offering the same possibilities. By convention, their mailbox numbers and initial passwords are 5555 and 2222. These passwords are also used for management access via the SMT console. Note that if the messaging system is initialised for mailboxes designated by 5 digits, the passwords will be 55555 and 22222. The mailboxes of the managers are type 0 mailboxes and their reserved class of service is 64. Apart from listening to incident messages via normal access to his mailbox, the manager has option 9 which allows him to: 1. Record a message for general distribution.

This message is communicated to all subscribers. It is not subject to notification. Subscribers only hear this message when they access their mailbox, after entering the password and before listening to any other message. It is reserved for emergencies only, and its duration is limited to 1 minute. The manager can listen to the message by 1, record it again by 2 and delete it by 3. 2. Record a personalised greeting message.

This is the message that a caller accessing the messaging system will hear: «Welcome .... if you have a mailbox ..... press # ». The manager can personalise this message and return to the standard message. 3. Record a personalised sign-off message.

This message is played before release, when the messaging system cannot satisfy a transfer request. Customisation takes place as above, with return to the standard message being possible.

4-20



4. Record the name of a distribution list.

A distribution list is used for sending messages to a group of recipients. Like all recipients, it contains a name which will be broadcast (see Chapter 5 ). 5. Record the name of the nodes in an OctelNet network.

Each node in an OctelNet network has a name which will be broadcast for recipient mailbox confirmation (see Chapter 7 ). The use of the administrator options is summarised in the diagram below:

1 CALL THE SERVER 2 LISTEN TO THE INTROD. PROMPT 3 PRESS # 4 ENTER THE SYSTEM MANAGER MAILBOX NUMBER 5 ENTER YOUR PASSWORD

REVIEW

1

RECORD

2

DELETE

3

SYSTEM MANAGER OPTIONS

MAIN MENU

REVIEW

1

SEND

2

LOCATE MESSAGES

3

PERSONAL OPTIONS

4

RESTART

5

APPLICATIONS

6


9

EXIT

*

SYSTEM BROADCAST MESSAGE

1

SYSTEM SIGN-ON GREETING

2

SYSTEM SIGN-OFF MESSAGE

3

NAME OR RENAME SYSTEM LISTS

4

NAME OR RENAME A NETWORK NODE


CUSTOMIZED GREETING

1

STANDARD GREETING

2

CUSTOMIZED GREETING

1

STANDARD GREETING

2

SEE SPECIFIC DESCRIPTION OF THESE FUNCTIONS

5

4-21

Chapter

4-22

4



Chapter

5 5-1

Distribution lists

Generalities When messages are frequently sent to a subscriber group, rather than designating the mailboxes of these subscribers one by one, you can indicate, as destination address, a distribution list containing the addresses of these subscribers. A subscriber can be authorised by his class of service to create personal distribution lists. This class of service fixes the number of lists that are authorised and the maximum number of mailboxes in the list. The subscriber is sole user of his lists and manages them via the administrative options. The Alcatel 4635 messaging system administrator can also create general distribution lists which can be used by subscribers. In order to be able to use the g eneral distribution lists, a subscriber must have the «ACCESS TO SYSTEM DISTRIBUTION LISTS» option in his class of ser vice validated « Y ». A general distribution list is a type 6 mailbox to which the list of recipients has been associated. In common with all mailboxes, it has an address and a name. The sender drops a message in his own mailbox and designates the type 6 mailbox as destination. On creating the type 6 mailbox, the administrator designates a manager for this mailbox and grants an initial password for the mailbox. The manager must initialise the mailbox (password and name) and can draw up, delete or modify the list using the menu options of this mailbox. The manager of this mailbox type can also add another password called the «access password»» to restrict use of this list to certain subscribers. The recording of the list names can be carried out either in the manager's mailbox or the administrator's mailbox. A distribution list can include the addresses of local mailboxes, addresses in an OctelNet network or addresses in an AMIS network. In a distribution list, addresses of other lists can also appear. This means there is a main list containing sub-lists. There is only one list assembly level. You cannot place a list in a sub-list or place a main list in a list.


5-1

Chapter

5

Distribution lists

Example of general distribution lists with main lists:

LIST NAME

NUMBER

CONTENT (the mailbox numbers in digits)

ADMINISTRATIVE

4910

4320 4321 4322 4323 4324 4325

SALESMEN

4911

4420 4421 4422 4423 4424

ENGINEERS

4912

4510 4511 4512 4513

AGENTS

4913

4514 4515 4516 4517 4518 4519

TECHNICAL

4901

ENGINEERS AGENTS 4320 4321 4322

SERVICE

4900

ADMINISTRATIVE SALESMEN ENGINEERS AGENTS

In this example: -

ADMINISTRATIVE, SALESMEN, ENGINEERS, AGENTS, are sub-lists containing mailboxes.

-

TECHNICAL is a main list. It comprises two sub-lists and 3 mailboxes.

-

SERVICE is a main list comprising four sub-lists.

After creation, a list can be consulted, printed and modified using menu11.

5-2


Distribution lists

5-2

Configuring a general distribution list

5-2-1

Type 6 voice mailbox A type 6 mailbox is created via a simplified menu as regards a subscriber mailbox. From the MAIN MENU, enter choice «8». The first two lines of the next menu are displayed. -

Enter a mailbox number and enter «6» (mailbox type) to display the complete menu.

For example: MENU 8 - ADD MAILBOX-


35H_DR_110

MAILBOX TYPE: 6 - SYS. DIST. LIST MAILBOX

MAILBOX NAME: ADMINISTRATIVES

COMMUNITY NO.:

DEPARTMENT: GENERAL

EXPRESS ADDRESS:

MAILBOX MGR. EXTENSION: 4511

ALIAS ADDRESS:

OPERATOR DESTINATION:

GROUP ID:

CLASS OF SERVICE: 1

OPERATOR SCHEDULE:


MAILBOX VPMODID: 35H_DR_110

INITIAL ENTRY TUTORIAL: Y MAILBOX LANG.: 4- British English

The different parameters presented in the menu are detailed below (see § 2-1 for the use of the different commands): -

Mailbox number: Select a number which cannot be confused with a repertory number, collective mailbox number or a network address. Its length is that defined for the mailboxes.

-

Mailbox name: Select a name which describes the mailbox. This name is broadcast by the messaging system as confirmation when the list is designated as destination.

-

Department: Name which can be used in report printout.

-

Mailbox Mgr. Extension : Telephone number of the person in charge of mailbox management.

-

Operator destination: Can be used by a subscriber who reaches this mailbox.

-

Class of service: Select a class of service which authorises the mailbox to carry out calls to a network.


5-3

Chapter

5

-

Initial password: Replace the random password by an easy word to be communicated to the manager.

-

Initial entry tutorial: Can be N. The manager is usually an experienced user.

-

Mailbox lang.: According to the wishes of the client.

-

Community No. Express Address. Group ID : Reserved for use by groups.

-

Alias address: Where appropriate, second address of the mailbox.

-

5-2-2

Distribution lists

Operator schedule: This is required if a number has been indicated in the «Operator destination» item.

List creation or modification When the type 6 mailbox(es) have been created, you must enter the list of recipients. This can be carried out by the list manager using commands entered via the telephone keypad or else using the specific options of this type of mailbox. For long lists, it is easier to use the SMT console. From the MAIN MENU, enter «11» to obtain: MENU 11 - SYSTEM DISTRIBUTION LISTS

35H_DR_110

1 - REVIEW A SYSTEM DISTRIBUTION LIST 2 - EDIT A SYSTEM DISTRIBUTION LIST

ENTER OPTION :

-

Enter «2».

It is preferable to start with the sub-lists containing mailbox numbers. From the example given in § 5-1, enter the number of the type 6 mailbox. The name of the list is displayed, namely: MENU 11 - EDIT A SYSTEM DISTRIBUTION LIST

SYSTEM DISTRIBUTION LIST NUMBER: 4910

35H_DR_110

NAME: ADMINISTRATIVES

ENTER OPTION - A(DD) D(ELETE): A

5-4


Distribution lists

Press «A» to add the number of the destination addresses. The number can be that of a sub-list, a subscriber mailbox or an OctelNet or AMIS network address. In the case of a network address, enter the number as dialled for an ordinary transmission: -

for an OctelNet address : 924881 (node 92, mailbox 4881)

-

for an AMIS address : A1#00190431224, (A1: node identification, #: separator). MENU 11 - EDIT A SYSTEM DISTRIBUTION LIST


35H_DR_110


GROUP LIST, MAILBOX OR NETWORK ADDRESS TO ADD TO LIST: 4320

In this example, enter the first mailbox address - 4320 - for the « ADMINISTRATIVE » list. After validation, the system prompts you for the next address. -

Then enter the following numbers in the list: 4321 to 4325.

-

Return to the previous menu by pressing «Ctrl/C» in order to select another list number (in our example, number 4911).

-

When the sub-lists have been entered, continue in the same way for the general lists.

-

Press «Ctrl/C» to return to the MAIN MENU.

You can modify a list by adding or deleting. For deletion, you must indicate the exact number to be erased. From the MAIN MENU , enter «11», validate, enter «1» («EDIT A SYSTEM DISTRIBUTION LIST») and validate again. From the example in § 5-1, enter the mailbox type number «6»: the list is displayed. Namely: MENU 11 - REVIEW A SYSTEM DISTRIBUTION LIST


35H_DR_110


NODE

MAILBOX

NAME

NODE

MAILBOX

NAME

----

-----

-------------

----

-----

-------------

4320

BOULAND GEORGES

4325

CONSTANT PIERRE

4324

DURAND JEAN

4321

FERRAND DANIELE

4323

LEDOUX SUZANNE

4322

TRABERT HENRI

END OF SYSTEM DISTRIBUTION LIST.

PRESS ANY KEY TO RETURN TO OPTION SELECTION: :


5-5

Chapter

5

Distribution lists

The addresses are classified according to the alphabetical order of the subscribers. If the list is long, it may cover several pages. The message at the bottom of the page indicates: PRESS ANY KEY FOR FOLLOWING SCREEN ; «BREAK» CANCELS THE REVIEWING.

If this is a main list, the first page contains the sub-lists, as shown in the following example: MENU 11 - REVIEW A SYSTEM DISTRIBUTION LIST


35H_DR_110

NAME: DEPARTMENT

GROUP

NAME

GROUP

NAME

------

---------------

------

--------------

4910

ADMINISTRATIVES

4912

ENGINEERS

4913

AGENTS

4911

SALESMEN

PRESS ANY KEY FOR FOLLOWING SCREEN

"BREAK" CANCELS THE REVIEWING:

If a main list also includes local mailbox addresses or addresses on the OctelNet network, they are shown on the following page, in the format as shown above. The addresses on the AMIS network are shown on the last page. For example: MENU 11 - REVIEW A SYSTEM DISTRIBUTION LIST



NODE

MAILBOX

NAME

------

------

---------------

A1

74324

NO SUBSCRIBER

A1

76339

NO SUBSCRIBER

A2

00147854545

NO SUBSCRIBER

A3

003688223366

NO SUBSCRIBER

END OF SYSTEM DISTRIBUTION LIST. SELECTION:

5-6

35H_DR_110

PRESS ANY KEY TO RETURN TO OPTION


Distribution lists

5-2-3

Customizing a distribution list


ENTER THE NUMBER AND LISTEN TO THE NEW

ADD OR DELETE MAILBOX NUMBER LIST NUMBER OR NETWORK ADDRESS AMIS ADDRESS

#

NEW NUMBER

# #

LISTEN TO NAMES ON LIST

MAIN MENU

EDIT OR REVIEW LIST

ADMINISTRATIVE OPTIONS

RESTART

EXIT

1

3

OR EXIT

1

LISTEN TO THE NAMES ON THE LIST

EXIT

INQUIRE WHETHER A MAILBOX IS ON LIST

2

#

EXIT

*

EXIT

*

MAILBOX NUMBER LISTEN TO *

2

PASSWORD

1

5

NAME

2

*

EXIT

*

ACCESS PASSWORD MAILBOX PASSWORD

1

EDIT

1

DELETE

2

2

Using the example of list mailbox 4910 ADMINISTRATIVE, the manager accesses the list mailbox directly using the initial password (steps 1 to 5). From the MAIN MENU, the administrator can: -

change password

: 2>1>2>password># Playback>*

-

create access password

: 2>1>1> access word ># *

-

change access password

: 2>1>1>1>access word># Playback>*

-

delete access password

: 2>1>1>2>*

-

record list name

: 2>2>«Administrative»>#>Playback>#(*to correct)

-

add addresses to the list

: 1>4320>Playback>4321>Playback> . . . . . > *

-

delete an address

: 1>4326>Playback>* (identical sequence except phrase)

-

playback list

: 1>1>#>Playback> * (Interrupt by *)

-

check presence of an address

: 1>2>#>4325>Playback>*


5-7

Chapter

5-3

5

Distribution lists

Authorising subscriber access From the MAIN MENU, enter «7» to obtain: MENU 7 - CLASS OF SERVICE PROFILE (PAGE 2)

35H_DR_110

CLASS OF SERVICE: 1 TYPE OF OUTCALLING: 3 - LONG DISTANCE

MAX NO. OF GROUP LISTS: 15 <==


NUMBER OF DESTINATIONS PER LIST: 25 <==


ACCESS TO SYSTEM DISTRIBUTION LISTS: Y <==

ACCESS SECURITY: 0 - DISALLOWED


DAYS UNTIL PASSWORD CHANGE: 999


SKIP PASSWORD ON DIRECT CALL: N

RESTART ALLOWED (TYPES 51,53,54): Y




AT&T MSG WAITING: N

AUTO PLAY: N

DATE AND TIME PLAYBACK: 0 - NEVER

APPLICATION ACCESS: 0 - NONE

REMOVE INTRODUCTION: N

DELETION WARNING: 0 - DELETION WARNING

CALL SENDER: 1 - SUPERVISED

MAX RECORD ON-LINE: 1 - 30 MINUTES

It is possible to reserve general distribution list usage to certain subscribers. This is done using the class of service parameter (visible on page 2 of menu 7): ACCESS TO SYSTEM DISTRIBUTION LISTS validated «Y». Access can also be restricted by an access password which is only communicated to certain authorised users. In this case, when the subscriber designates a general distribution list as the message destination, he will be prompted for this password. Note: Access to personal distribution lists can also be inhibited for certain users: -

5-8

Parameter: MAX No. OF GROUP LISTS= 0 (to authorise access, enter a value from 1 to 15. In this case, make sure that parameter « NUMBER OF DESTINATIONS PER LIST» is between 1 and 25).


Chapter

6 6-1

Reports and statistics

Generalities The reports provide the messaging system manager with information regarding: -

mailbox use by subscribers

-

the number of messages received, new messages or archived messages

-

the number of messages for off-line delivery

-

message duration

-

disk space used

-

the use of the general distribution lists, etc.

No distinction is made between voice messages and fax messages. Statistics are also possible concerning access occupation per time period and cases of totally busy. As standard, there are 7 types of report, each containing a certain number of parameters that can be managed in order to obtain variables. TABLE OF TYPES AND OPTIONS Type

Title

Description

Possible periods

Mailbox selection options

Data selection options

1

Message aging by mailbox

Messages present on printout

Current

Mailbox number, class of service, name of service, mailbox saturated

New, archived, minimum aging, duration, storage space, number of messages

2

Individual subscriber usage

Details on use of access, disks, traffic, messages

Day, week, month

Mailbox number, class of service, name of service

Connection duration, received/transmitted storage, details yes/no

3

Short form subscriber usage

Summary for duration, space, one text line per mailbox

Day, week, month

All mailboxes except type 6 (Lists)

Subscriber name, set, connection duration, message storage

4

Traffic statistics by port group

Number, totally busy connection times

Current (week)

Insignificant

Insignificant

5

Uninitialized mailboxes. Number of disconnections

Mailboxes active but not yet initialised

Current

All voice mailboxes not yet initialised Password refused

Number, mailbox name, service. Disconnections on incorrect password.

6

System list activity

Number of times a list has been used

Day, week, month

Service list

Selected list, all lists

7

System members

Includes mailbox addresses, networks, aliases, sub-lists

Current

List, service, members of a list

Sub-list details, number of members

The options that are greyed are selected automatically.


6-1

Chapter

6


A report is made up of one or more standard reports combined in a «group». The reports in a same group can be of the same type, differing by the options or belonging to a service. Three report groups can be defined, each group being able to contain up to 20 variants. A report can be saved: for subsequent use, just designate the group and request output. It is possible to create a «special request» which will be automatically erased after printing or to use a variant, to modify it without saving, and then request printing. The original variant will be kept.

6-2

Menu for report establishment From the MAIN MENU, enter «14» to obtain: MENU

14

-

SYSTEM REPORTS

1 - GROUP ONE 2 - GROUP TWO 3 - GROUP THREE 4 - SPECIAL REQUEST 5 - INTERVAL FOR SUBSCRIBER STATISTICS 6 - CLEAR STATISTICS

ENTER OPTION :

Menu «14» and its sub menus are used to define or modify the report variants and to request printing. Commands «1» to «4» are used to create the reports. Use commands «5» and «6» with caution.

6-2



Depending on the type of report and the number of options, the sub menus may be distributed on 4 levels Menu 14 System reports

Group One

Group Two

Special Request

Group Three

Interval for subscriber statistics

Clear statistics

level 1

Report selection

Report 1 Message aging by mailbox

Mailbox selection

6-2-1

Message selection

Report 2 Individual subscriber usage

Mailbox selection

level 2

Report 3 Short form subscriber usage

Message selection

Report 4 Traffic statistics by Port group

Production period (days)

Report 5 Uninitialized mailboxes

Production Interval

Report 6 System list activity

List selection

Production period

Report 7 System list members

List selection

level 3

Details

level 4

Report selection From the MAIN MENU, enter «14», select the group («1» to «3») or the special request («4»): Example for group 1: MENU

14 -

ITEM

RPT

No.

No.

-

SYSTEM REPORTS

GROUP ONE-

DESCRIPTION

ITEM

RPT

No.

No.

1

11

2

12

3

13

4

14

5

15

6

16

7

17

8

18

9

19

10

20

ENTER

A(DD)

C(HANGE)

D(ELETE)


P(RINT)

DESCRIPTION

S(TORE):

6-3

Chapter

6


To modify an existing report:

-

Enter «C» followed by the number of item from 1 to 20.

To save a report after modification:

-

Enter «S» followed by the number of item from 1 to 20.

To delete an existing report:

-

Enter «D» followed by the number of item from 1 to 20.

To print an existing report:

-

Enter «P» followed by the number of item from 1 to 20.

To create a report:

-

Enter « A» followed by the first available item number from 1 to 20: the menu presenting the different reports is then displayed automatically.

For example: MENU 14 - SYSTEM REPORTS - REPORT SELECTION -

1 - MESSAGE AGING BY MAILBOX 2 - INDIVIDUAL SUBSCRIBER USAGE 3 - SHORT FORM SUBSCRIBER USAGE 4 - TRAFFIC STATISTICS BY PORT GROUP 5 - UNINITIALIZED MAILBOXES 6 - SYSTEM LIST ACTIVITY 7 - SYSTEM LIST MEMBERS

ENTER THE REPORT NUMBER:

This menu is used to create the 7 types of report proposed by the system. See § 6-3 for an edition example for each type of report. 6-2-1-1

Old messages per voice mailbox

Since this type of report is very large, it is recommended that it be established for a set of mailboxes grouped in an item. It is possible to create several sets of mailboxes, each set being designated by an item within a same group (1, 2 or 3).

6-4



From the REPORT SELECTION menu, enter « 1» to obtain: REPORT 1 - MESSAGE AGING BY MAILBOX

ENTER 1 TO SELECT MAILBOXES OR 2 TO SPECIFIC MESSAGE OPTIONS:

ENTER REPORT DESCRIPTION:

-

Enter «1» to obtain the voice mailboxes selection menu: REPORT 1 - MESSAGE AGING BY MAILBOX

MAILBOX RANGES: FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

CLASS OF SERVICE RANGES: FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

DEPARTMENT RANGES:

FULL MAILBOXES ONLY: N

To select all the boxes mailboxes , leave the table empty. To select a single mailbox , enter its number twice (example: 4731 to 4731) MAILBOX RANGES: FROM 4731 TO 4731.

To select a group of voice mailboxes (example: 4731 to 4738 ) MAILBOX RANGES: FROM 4731 TO 4738.


6-5

Chapter

6


To select the mailboxes of a department (example: «SALES»): DEPARTMENT RANGES: FROM «SALES» TO «SALES».

Or in the case of several departments, for example: FROM «SALES» TO «TECHNICAL».

Note: The names «SALES», «TECHNICAL» are indicated in menus 8 or 9 defining the voice mailboxes.

To select the mailboxes of a special class of service (example: «CS01»): CLASS OF SERVICE RANGES: FROM 1 TO 1.

or in the case of several classes of service, for example: FROM 1 TO 3.

To select a group of mailboxes in a specific class of service (example: «mailboxes 3230 to 3674 in class 01»): MAILBOX RANGES: FROM 3230 TO 3674. CLASS OF SERVICE RANGES: FROM 1 TO 1.

Note: Leave the «FULL MAILBOXES ONLY» parameter at «N» to obtain all the mailboxes or declare it at «Y» to have just the saturated mailboxes from those voice mailboxes selected in the previous menu.

After validation, the previous menu (level 3) is displayed again. -

Enter «2» to obtain the options menu: REPORT 1 - MESSAGE AGING BY MAILBOX

NEW MESSAGES: Y ARCHIVED MESSAGES: Y FUTURE DELIVERY MESSAGES: Y MINIMUM MESSAGE AGE (DAYS): 0 MINIMUM MESSAGE LENGTH (MIN:SEC): 0:00 MINIMUM MESSAGES PER MAILBOX: 0 MINIMUM TOTAL MAILBOX STORAGE (HR:MIN:SEC): 0:00

-

6-6

Enter « Y » (yes) or «N» (no) according to the information required.



It is possible to search for the mailboxes containing more than «n» mes sages or mailboxes which contain messages older than «n» days or messages where the duration exceeds «n» minutes. For example, to search for any misuse of the storage facility, search for the mailboxes where the total storage duration exceeds «n» minutes. These criteria can be combined in order to obtain the required report. In the menu above, the criteria are validated either by « Y » (yes) or by minimum values = 0. Therefore, when the message options criteria are highly selective, you can extend the number of mailboxes or request all mailboxes without running the risk of obtaining a report that is too large. Once the options have been validated, the system prompts you to give a name for the report by managing the parameter “REPORT DESCRIPTION”: -

This name is only requested for certain reports of the same type which can be differentiated by options. Choose a name which does not give rise to confusion so that you can use it in future printouts. It will appear in the group table.

For example: MENU

14 -

-

SYSTEM REPORTS

GROUP ONE-

ITEM

RPT

No.

No.

1

1

TECHNICAL DEPT

11

2

1

SALES DEPT

12

3

1

ADMINISTRATIVE DEPT

13

ENTER

A(DD)

DESCRIPTION

C(HANGE)

D(ELETE)

ITEM

RPT

No.

No.

P(RINT)

DESCRIPTION

S(TORE):

After validation, the system returns to the level 3 sub menu where you can: -

Create another report in this group by « A».

-

Save the report by «S», unless it is a special request.

-

Print the report by «P».


6-7

Chapter

6-2-1-2

6


Use by an individual subscriber

For this type of report, the total durations are included in the data collection interval period defined in level 2: DAY, WEEK or MONTH. From the REPORT SELECTION menu, enter « 2» to obtain: REPORT 2 - INDIVIDUAL SUBSCRIBER USAGE

ENTER 1 TO SELECT MAILBOXES OR 2 TO SELECT REPORT OPTIONS:


-

Enter «1» to obtain the voice mailboxes selection menu: REPORT 2 - INDIVIDUAL SUBSCRIBER USAGE

MAILBOX RANGES: FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

CLASS OF SERVICE RANGES: FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

DEPARTMENT RANGES:

Carry out selection in the same way as for report 1 (see § 6-2-1-1). -

Enter «2» to obtain the options menu: REPORT 2 - INDIVIDUAL SUBSCRIBER USAGE

INCOMING CONNECT TIME: Y OUTCALLS: Y MESSAGE STORAGE: Y MESSAGES RECORDED AND SENT: Y MESSAGES RECEIVED: Y DETAILS : Y

6-8



The following can be displayed: -

The total connection duration in minutes.

-

Via OUTCALLS, the number of o/g call attempts for notification, successful or failed, and the connection duration.

-

The storage duration for new messages, archived messages and off-line delivery messages.

-

The number of messages recorded in messaging system mode, their total and average durations, the number of messages sent (in the case of multiple addressing, there are more messages sent that recorded).

-

The number of messages received, their total and average durations, in answer-phone mode and in messaging system mode.

The following information is also supplied: -

The number of times the messaging system has disconnected after failure in password reception after «n» attempts.

-

The average number of accesses carried out by a subscriber to his mailbox.

-

The number of messages received or archived, automatically deleted by the messaging system after exceeding the period set in the class of service.

-

The DETAILS Y/N parameter is used to obtain a detailed report (Y) for each mailbox or a simplified report (N), just having a one line summary.

When the options have been validated, the system prompts you to designate a name for the report by managing the parameter “REPORT DESCRIPTION”: -

This name is only requested for certain reports of the same type which can be differentiated by options. Choose a name which does not give rise to confusion so that you can use it in future printouts . It will appear in the group table.

Example: MENU

14 -

-

SYSTEM REPORTS

GROUP ONE-

ITEM

RPT

No.

No.

1

1

TECHNICAL DEPT

11

2

1

SALES DEPT

12

3

1

ADMINISTRATIVE DEPT

13

ENTER

A(DD)

DESCRIPTION

C(HANGE)

D(ELETE)

ITEM

RPT

No.

No.

P(RINT)

DESCRIPTION

S(TORE):



-


-



6-9

Chapter

6-2-1-3

6


Simplified statistics per subscriber

This report is used to display the list of subscriber and collective mailboxes. It provides simplified information regarding the use of each mailbox. Note: Type 6 mailboxes, general distribution lists, do not appear on this report (see REPORT 6, § 6-2-1-6).

From the REPORT SELECTION menu, enter « 3» to obtain: REPORT 3 - SHORT FROM SUBSCRIBER STATISTICS

1 - CURRENT PERIOD 2 - PREVIOUS PERIOD ENTER OPTION:

After selecting the period and validation, the name of the report is automatically added (cannot be modified) in front of the item number: 1

3

REP SHORT FORM SUBSCRIBER STATISTICS

After validation, the system returns to the level 3 sub menu where you can:



6-2-1-4

-


-


-


Meaning of the parameters shown in the report (see § 6-3-3)

-

PG1 to PG3 are port groups. Given that this function is not used, all the i/c calls will be counted in PG 1.

-

For o/g calls, OPBX are internal calls, LOCAL external calls in the local zone, LOCAC external calls in the neighbouring zones and LNG D trunk calls.

-

Total CONNECT: total duration in minutes of mailbox use for i/c and o/g calls.

-

Total STORAGE: storage volume in MU. One MU represents one minute of storage for a period of 24 hours.

Traffic per access port group

The port traffic statistics are collected every 5 minutes and totalled every hour. They are stored for one week. It is possible to printout the information for the current day, one of the previous days, as well as the presentation, per 15, 30 or 60 minute period.

6-10



The following is indicated in each range: -

number of connections.

-

total duration in minutes.

-

duration in minutes when all the ports are busy.

A connection can be: access by a subscriber to his mailbox. o/g calls for notification or fax. access to the messaging system by the callers. calls exchanged in a network. It is possible to request a detailed report for each specialised ports group. One page then summarises the statistics for all the ports. From the REPORT SELECTION menu, enter « 4» to obtain: REPORT 4 - TRAFFIC STATISTICS BY PORT GROUP

ENTER 1 TO SELECT THE DAY, OR 2 TO SPECIFIC THE REPORTING INTERVAL;


-

Enter «1» to obtain: REPORT 4 - TRAFFIC STATISTICS BY PORT GROUP - REPORTING PERIOD -

1 - TODAY 2 - PREVIOUS MONDAY 3 - PREVIOUS TUESDAY 4 - PREVIOUS WEDNESDAY 5 - PREVIOUS THURSDAY 6 - PREVIOUS FRIDAY 7 - PREVIOUS SATURDAY 8 - PREVIOUS SUNDAY

ENTER OPTION:

After validation, the previous sub menu (level 3) is displayed again.


6-11

Chapter

6

-


Enter «2» to obtain: REPORT 4 - TRAFFIC STATISTICS BY PORT GROUP - REPORTING INTERVAL -

STARTING TIME: 0:00

ENDING TIME: 0:00

INTERVAL: 3 - 1 H DETAILS: N

You can select part of the day or the complete day, from 0h00 to 0h00. The interval can be «1» = 15 minutes, «2» = 30 minutes or «3» = 1 hour. If the port group notion is not employed, enter: DETAILS = N. This makes the report shorter, but complete as regards the ports used. After validation, the system returns to the level 3 sub menu where you can:

6-2-1-5

-


-


-


Non initialised mailboxes

This report is usually employed in addition to the «SHORT FORM SUBSCRIBER STATISTICS» report, to complete the list of mailboxes created. From the REPORT SELECTION menu, enter « 5». The creation is simplified. No period is requested as this can only concern the current period. After validation, the name of the report is automatically added (cannot be modified) in front of the item: 1

3

REP SHORT FORM SUBSCRIBER STATISTICS

2

5

UNINITIALIZED MAILBOXES


6-12

-


-


-




6-2-1-6

System list activity

This report indicates the number of uses of each list during the period defined (current or previous). The report can be established for one, several or all the lists. From the REPORT SELECTION menu, enter « 6» to obtain: REPORT 6 - SYSTEM LIST ACTIVITY

ENTER 1 TO SELECT THE RANGE, OR 2 TO SPECIFY THE REPORTING PERIOD:

ENTER THE REPORT DESCRIPTION:

-

Define the lists by entering «1»:

The general distribution lists are type 6 mailboxes. They are designated by their numbers. This number and the name of the mailbox will appear in the report. REPORT 6 - SYSTEM LIST ACTIVITY

SYSTEM LIST RANGES: FROM 1000

TO 1004

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

DEPARTMENT RANGES:

A range is defined as above:

FROM 1000 TO 1004

For a single list, repeat the same number:

FROM 1000 TO 1000

If no mailbox number is indicated, this signifies all the mailboxes. You can designate the mailboxes by a service name if the latter has been defined in mailbox creation menu 8 or 9.


6-13

Chapter

6


After validation, the previous menu is displayed to specify the period. -

Enter «2» to obtain: REPORT 6 - SYSTEM LIST ACTIVITY

1 - CURRENT PERIOD 2 - PREVIOUS PERIOD ENTER OPTION:


6-2-1-7

-


-


-


System list members

This report does not provide statistics, but rather the names and numbers of the list members. It can be considered as an addition to the list output functions of menu «11». Menu «11» provides information, but requires the designation of the list number. Where appropriate, this report can provide the number of all the lists. A list member can be a voice mailbox number, sub-list number, or an address in a network. This report can also be used to search for the lists in which a member appears. From the REPORT SELECTION menu, enter « 7» to obtain: REPORT 7 - SYSTEM LIST MEMBERS

ENTER 1 TO SELECT THE RANGE, OR 2 TO SET THE REPORT OPTIONS:

ENTER THE REPORT DESCRIPTION:

6-14



-

To designate a list of range of lists, enter «1»: REPORT 7 - SYSTEM LIST MEMBERS

SYSTEM LIST RANGES: FROM 1000

TO 1004

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

FROM

TO

DEPARTMENT RANGES:

A range is defined as above:

FROM 1000 TO 1004

For a single list, repeat the same number:

FROM 1000 TO 1000

If no mailbox number is indicated, this signifies all the mailboxes. You can designate the mailboxes by a service name if the latter has been defined in mailbox creation menu 8 or 9. You can also designate a voice mailbox number (ADDRESS) to obtain the number and name of all the lists containing this number. After validation, the previous menu is displayed to set the report options. -

Enter «2» to obtain: REPORT 7 - SYSTEM LIST MEMBERS

DETAILS: N

This is just «DETAILS (Y/N)». -

If Y, the report contains the number and list of the members.

-

If N, the report contains the number of members per list only.



-


-



6-15

Chapter

6-2-2

6


Defining the statistics period (interval) The statistics period, also called the «interval», corresponds to the period during which the measurements are carried out. This concerns reports types 2, 3 and 6. The system collects the statistics for the current period and retains those of the previous period. It is possible to print the statistics of 2 periods. Caution: Before modifying a period: PRINTOUT THE REPORTS (see § 6-2-1). This is because during a modification, the previous period and the current period may be deleted automatically according to the case (see example below). Example of modification from a weekly interval to a monthly interval: PREVIOUS PERIOD

CURRENT PERIOD

__________________________|| ______________________________ | <………………………………………>|<………………………………>| DATA LOST

CHANGE

In this example, all the data collected before the change instant will be lost.

To modify the statistics period, proceed as follows: From the MAIN MENU, enter «14», then enter «5» to obtain: MENU

14

-

SYSTEM REPORTS

1 - DAILY 2 - WEEKLY 3 - MONTHLY

ENTER OPTION:

6-16

-

Enter «1» to modify the DAY period (example: from 0h00 to 23h59)

-

Enter «2» to modify the WEEK period (example: from Saturday 0h00 to Friday 23h59)

-

Enter «3» to modify the MONTH period (example: from the first day of the month 0h00 to the last day 23h59).



6-2-3

Erasing statistics The system automatically handles the data according to the periods defined in § 6-2-2 . Therefore, there is no need to delete data manually except in special cases. Caution: Before modifying a period: PRINTOUT THE REPORTS (see § 6-2-1).

To erase the data, proceed as follows: From the MAIN MENU, enter «14», followed by «6». The system requests confirmation: MENU

14

- SYSTEM REPORTS

- CLEAR STATISTICS -

ENTER «Y» TO CONFIRM CLEAR ; ENTER «N» TO CANCEL ;

-

Enter « Y » to validate.

Note: Erasing the statistics takes several minutes.


6-17

Chapter

6


6-3

Examples of reports

6-3-1

Edition example of a report«type 1: message aging by mailbox»

______________________________________________________________________________________________________________________ Date: 8 JUN 1999 Time: 11:17 REPORTS MESSAGE AGING BY MAILBOX Mailbox Selection Options: Mailbox Range: From 4026 To 4371 Classes of Service: Department: FULL Mailboxes Only? NO Messages Selection Options: Types of Messages -New Archived Future Delivery Minimum Messages Age (days) : 0 Minimum Messages Length (min:sec) : 00:00 Minimum Messages Per Mailbox : 0 Minimum Total Mailbox Storage (hr:min:sec) : 00:00:00 Page 1 ______________________________________________________________________________________________________________________ Date: 8 JUN 1999 Time: 11:17 REPORTS MESSAGE AGING BY MAILBOX SELECTED FUT MESSAGES NAME NEW ARC DEL - - - - - - - - - - - - - - - - -- - - -- - MAILBOX DEPT. COS MSG MSG MSG AGE LENGTH TYPE DUPONT ANDRE 4026 TECHN

1

1

4

0

3 00:00:37 ARCH 2 00:00:21 ARCH 1 00:00:28 ARCH 0 00:00:19 NEW - - - - - - - - - - - - - - - - - -- - - -- - 00:01:45

1

0

1

0

2 00:01:11 ARCH - - - - - - - - - - - - - - - - - -- - - -- - 00:01:11

2

1

1

0

0 00:01:27 ARCH 0 00:02:34 NEW - - - - - - - - - - - - - - - - - -- - - -- - 00:04:01

1

1

0

0

4 00:00:51 NEW - - - - - - - - - - - - - - - - - -- - - -- - 00:00:51

Total LEGRAND PIERRE 4037 TECHN Total AUBERT FRANC. 4045

VENTE Total

WEBER CLAUDE 4067

MARK

Total - - - - - - - - - - - - - --- -- -- - -- ================================================================================================= GRAND TOTAL 12 19 1 00:39:26 ================================================================================================= Page n

6-18



6-3-2

Edition example of a report «type 2: individual subscriber usage statistics»

______________________________________________________________________________________________________________________ Date: 10 JUN 1999 Time: 15:35 REPORTS Individual Subscriber Usage Statistics DUPONT ANDRE Mailbox Number 4026 Weekly PERIOD 23 MAY 16 MAY INCOMMING CONNECT TIME Total Incoming Connect Time 31 22 Port Group 1 (minutes) 31 22 Port Group 2 (minutes) 00 00 Port Group 3 (minutes) 00 00 Port Group 4 (minutes) 00 00 Total Incoming Connections 55 36 Avg Incomming Connect Time (minutes) 0.7 0.6 OUTCALLS Total Outcalls 0 0 Successful - # Attemps 0 0 - Connect Time (minutes) 0 0 - Avg Time (minutes) 0.0 0.0 Unsuccessful - # Attemps 0 0 - Connect Time (minutes) 0 0 - Avg Time (minutes) 0.0 0.0 Total Outcall Connect Time (minutes) 0 0 On-PBX Numbers (minutes) (Internal calls)* 0 0 7 - Digits Numbers (minutes) (Local area)* 0 0 Local 10 - Digits Numbers (minutes) (Extented local area)* 0 0 Toll 10 - Digits Numbers (minutes) (Long distance call service)* 0 0 Avg Outcalls Connect Time (minutes) 0.0 0.0 Page 2 ______________________________________________________________________________________________________________________ Date: 10 JUN 1999 Time: 15:35 REPORTS Individual Subscriber Usage Statistics MESSAGE STORAGE Total Message Storage 21 18 Storage for New Messages 2 0 Storage for Archived Messages 7 5 Storage for Future Delivrery Messages 0 0 MESSAGES RECORDED AND SENT Messages Recorded 0 0 Total Length (minutes) 0 0 Avg Length (minutes) 0.0 0.0 Messages Sent 0 0 MESSAGES RECEIVED Total Messages Received 21 11 Total Length (minutes) 5 3 Avg Length (minutes) 0.2 0.2 Telephone Answering 21 11 Total Length (minutes) 5 3 Avg Length (minutes) 0.2 0.2 Voice Mail 0 0 Total Length (minutes) 0 0 Avg Length (minutes) 0.0 0.0 Bad Password Disconnect 0 0 Average Accesses Per Day 3.9 2.7 New Messages Auto-Deleted 0 0 Archived Messages Auto-Deleted 0 0 Page 3 ______________________________________________________________________________________________________________________


6-19

Chapter

6-3-3

6


Edition example of a report «type 3: short form statistics»

E l G A ) 1 . . a t R U 1 1 1 9 3 2 0 0 . 7 2 . o M T O T ( S T C l E ) a N I N 3 8 . 0 9 . t o N 8 1 7 1 6 2 3 . 3 1 . ( T N O C

9 0 : 5 1 : e m i T

s c i t s i t S a T t R S O P m E r o R F t r o h S

9 9 9 1 Y A M 0 1 : e t a D

6-20

4 1 P E S g n i d n E k e e W t n e r r u C r o f s c i t s i t a t S

D ) G N I - N L 0 0 0 0 0 0 0 M ( - C E - A M I - C O T - L 0 0 0 0 0 0 0 T C E L - A N N C O - O L 0 0 0 0 1 0 0 C L L A - X C - B T - P U - O 0 2 0 0 1 0 0 O - 4 - G P 0 0 0 0 0 0 0 ) N I M ( 3 - E G M - P 0 0 0 0 0 0 0 I T T C E - 2 N - G N - P 0 0 0 0 0 0 0 O C G N I - 1 - M 1 8 O - G P 8 1 7 1 4 2 3 C N I -

. . . 0 0 .

. . . 0 0 .

. . . 4 2 .

. . . 5 0 .

. . . 0 0 .

. . . 0 0 .

. . . 0 0 .

. 1 7 . . 2 1 .

N O I S N E 2 4 5 1 2 0 1 T 1 1 1 2 2 3 3 X 0 0 0 0 0 0 0 E 4 4 4 4 4 4 4

. 0 1 . 4 4 . 0 0 . 4 4

. . . .

E N N E R N E H T T H H T T E C N N C C P N N E E E E E E E E D V G T V V T T

. R R . E E . N N . E E . . G G

. . . . . .

S S E E I . 1 2 . G L O N E N . E E . R L C A R I A . . E E E I R R . O N J R R J . I . . A I E N A E A I N . . T G A R T P E N N . N . D F L . . N N D H U T A O O . N T S E I T . . I I . E A R U A S . S T T . R N M R E M R U S N . S S . . . A U B I A E R O O . E E . N D V C P B R C . G G . X O B L 1 2 0 1 I 2 4 5 2 2 3 3 1 1 A 1 0 0 0 0 0 0 0 M 4 4 4 4 4 4 4

. 0 1 . 4 4 . . 0 0 . . 4 4 .

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _



6-3-4

Edition example of a report «type 4: traffic statistics by port group»

______________________________________________________________________________________________________________________ Date: 8 JUN 1999 Time: 11:17 REPORTS TRAFFIC STATISTICS BY PORT GROUP Period: PREVIOUS MONDAY Start Time: 00:00 End Time: 00:00 Print Interval: 15 MN Hour Details: NO Page 1 ______________________________________________________________________________________________________________________ Date: 14 JUN 1999 Time: 10:12 REPORTS TRAFFIC STATISTICS BY PORT GROUP 15 MN Hour intervals for MONDAY, 7 JUNE, 1999 System Summary -----------Connect No. of Time in Connects Minutes

Time of Day -----------00:01 to 00:15 00:16 to 00:30 ............. .............

Time All Pts Busy in System (min)

0 0 .. ..

0.0 0.0 ... ...

0.0 0.0 ... ...

12:01 to 12:15 12:16 to 12:30 12:31 to 12:45 12:46 to 13:00 ............. .............

16 27 19 15 .. ..

4.2 9.4 8.6 4.1 ... ...

0.0 0.0 0.0 0.0 ... ...

18:01 to 18:15 18:16 to 18:30 ............. .............

22 29 .. ..

4.5 6.2 ... ...

0.0 0.2 ... ...

Page n ______________________________________________________________________________________________________________________

6-3-5

Edition example of a report «type 5: uninitialized mailbox report»

Date: 14 JUN 1999 _____________________________________________________________________________________________________________________ Time: 10:12 REPORTS Uninitialized Mailbox Report Mailbox 2012 2045 2066

Name DUVAL CLAUDE STEVENS HENRY RONAN PHILIP.

Department VENTES MARKET MARKET

Extension 2012 2045 2066

Bad Password Disconnects 0 0 4

================================================================================================= Report Totals: Number of Uninitialised Mailboxes: 3 Number of Bad Password Disconnect 4 ______________________________________________________________________________________________________________________


6-21

Chapter

6-3-6

6


Edition example of a report «type 6: system list activity»

______________________________________________________________________________________________________________________ Date: 14 JUN 1999 Time: 10:12 REPORTS SYSTEM LIST ACTIVITY Mailbox

Selection Options: System List Range: From 1000 To Departments:

1004

Period Selection: Current Period Page 1 ______________________________________________________________________________________________________________________ Date: 14 JUN 1999 Time: 10:12 REPORTS SYSTEM LIST ACTIVITY LIST NUMBER 1000 1001 1002 1003 1004

LIST NAME GEN SERV TECHNIQUE ADMINIST VENTES AGENTS

NUMBER OF ACCESSES 6 9 11 8 14

================================================================================================= REPORT TOTALS: 5 48 ================================================================================================= Page 2 ______________________________________________________________________________________________________________________

6-22



6-3-7

Edition example of a report «type 7: system list members»

______________________________________________________________________________________________________________________ Date: 14 JUN 1999 Time: 10:18 REPORTS SYSTEM LIST MEMBERS Mailbox Selection Options: System List Range: From 1000 To Departments:

1004

System List Members: Details :

YES

Page 1 ______________________________________________________________________________________________________________________ Date: 14 JUN 1999 Time: 10:18 REPORTS SYSTEM LIST MEMBERS LIST NUMBER: 1000 LIST NAME: GEN SERV NESTED SYSTEM LIST MEMBERS LIST NUMBER -------- ----------1001 1002 1003 1004

LIST NAME DEPT COMM. # - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - - - - - - - - - - - - - - - - - -- TECHNIQUE ADMINIST VENTES AGENTS

TOTAL ENTRIES ON LIST 1000: 4 Page 2 ______________________________________________________________________________________________________________________ Date: 14 JUN 1999 Time: 10:18 REPORTS SYSTEM LIST MEMBERS LIST NUMBER: 1001 LIST NAME: TECHNIQUE MAILBOXES AND NETWORK NODE MEMBERS NODE MB NUMBER NAME DEPT -------------------- ----------------------- --------------6451 DURAND JEAN TECHN 6474 DUVAL PIERRE TECHN 3 6934 FRANCK MARIE 3 6922 LEFRANC JOSEPH 4 7732 STRASB1

COMM. #

TOTAL ENTRIES ON LIST 1001: 5 Page 3 ______________________________________________________________________________________________________________________ etc


6-23

Chapter

6-24

6



Chapter

7 7-1

Additional services (optional)

Voice mailbox information centre (automated attendant) WARNING

BEFORE ANY OPERATION THAT IMPLEMENTS AN OPTION, CHECK THAT THE OPTION IS INSTALLED ON THE SYSTEM (see Chapter 2). THIS CHAPTER DESCRIBES THE CONFIGURATION PARAMETERS USED TO PERSONALISE SITE OPERATION. THEREFORE, IN CASE OF DOUBT REGARDING THE MODIFICATION OF CERTAIN PARAMETERS, CONTACT THE INSTALLATION TECHNICIAN.

7-1-1

General 

Principle

You can create an information centre using voice mailboxes named «information mailboxes». The caller hears one or more messages left by one or more authorised «collaborators». This information can be in voice message form or in fax form. If there are several messages of very different types, you can create a mailbox menu. The caller selects a number from 1 to 9, corresponding to one of the information mailboxes. Each mailbox contains an or several specific messages. The caller can return to the menu for another choice, if this option is programmed in the Information Center mailbox. The information mailboxes are type 1, 2 or 3. Each mailbox is assigned a manager. The manager initialises the mailbox and draws up a list of collaborators who are authorised to consult or drop messages. He can also request to be notified when a message has been added.

The collaborators record or delete a message via their own mailbox. The mailbox manager is the only person who can access the mailbox directly. Only the mailbox manager and the collaborator issuing a message can delete this message. Mailbox type 1 is only used to listen to the voice messages or printout the faxes (in voice mode, it can be used as an ordinary answerphone). Mailbox type 2 allows the caller to answer by a message which will be automatically sent to the voice mailbox of the collaborator who issued the message. Mailbox type 3 is only used to listen to messages cyclically. It can contain up to six messages which are read in turn, changing position with each call (can be used for advertising type announcements).


7-1

Chapter

7


The menu mailboxes are types 31, 32, 33. Mailbox 31 allows a choice from 1 to 9. Mailbox 32 offers in addition the possibility of designating a set number. Mailbox type 33 also allows a voice mailbox to be designated. The * code can be validated for end or switch to another mailbox (depending on the configuration).

A mailbox menu manager is designated. After mailbox customisation (password and name), the manager must record the greeting message which constitutes the spoken menu. Then, for each choice, he must designate the corresponding destination information mailbox. The manager can also record customised help instructions. If the caller does not enter a choice, he will hear these instructions or else be transferred to a telephone set designated in the mailbox. The mailbox menus can be chained so that the choices can be broken down into several stages (4 hierarchical levels maximum), designating as destination another type 31 mailbox. This mailbox must be personalised before it can be designated. In a mailbox menu, pressing the * key can be authorised to return to the previous menu or terminate the communication. The information mailboxes can be chained to another mailbox, by designating a destination mailbox, for example the menu mailbox, to authorise another choice. If there is no indication of the destination, after completing its function, the information mailbox will terminate the communication. 

Example of an information centre using voice mailboxes only

A personnel department offers the employees an information centre concerning the procedures to be carried out (for example, change in civil status, contact with insurance administrative, etc.). A function is also available to reser ve meeting rooms, training rooms, company cars or taxis.

MAILBOX 3100 TYPE 31 MAIN MENU For message A For message B For message C For message D For informations enter

enter enter enter enter E

To end

MAILBOX 2009 TYPE 1 Thank you for your call ...

7-2

MAILBOX 2011 TYPE 1 MESSAGE A Destination 3100

MAILBOX 2012 TYPE 1 MESSAGE B Destination 3100

MAILBOX 2014 TYPE 1 MESSAGE D Destination 3100

MAILBOX 2013 TYPE 1 MESSAGE C Destination 3100

MAILBOX 2001 TYPE 31 SECONDARY MENU

MAILBOX 2015 TYPE 2 MESSAGE E1 Answer waiting Destination 2001

1 2 3 4 5 *

For E1

enter

1

For E2

enter

2

For E3

enter

3

To end

* (2009)

MAILBOX 2016 TYPE 2 MESSAGE E2 Answer waiting Destination 2001 MAILBOX 2017 TYPE 2 MESSAGE E2 Answer waiting Destination 2001



The main menu mailbox is type 31and its address 3100 appears in the repertory. Mailbox 2009 is type 1 and is ex-repertory. Their manager is Mr Smith whose personal mailbox is 3012. He initialises the mailboxes and creates the selection menu in 3100. The four type 1 mailboxes (2011 to 2014) are voice only and have an address which is not in the repertory. Their manager is also Mr Smith. After initialising the mailboxes, Mr Smith assigns a collaborator to each of the mailboxes: -

Mr Jones for 2011 personal mailbox 3020

-

Mr Rogers for 2012 personal mailbox 3026

-

Mrs Williams for mailboxes 2013 and 2014 personal mailbox 3029.

He then adds his own name as collaborator in each of the mailboxes. The secondary menu mailbox is type 31 at ex-repertory address 2001. Its manager is Mrs White whose personal mailbox is 3022. Boxes 2015 to 2017 are type 2 mailboxes which allow replies. Their manager is also Mrs White who initialises the mailboxes and designates the collaborators, of which she is one. -

Mrs Grey for 2015 personal mailbox 3031

-

Mrs Black for 2016 personal mailbox 3034

-

Mr. Green for 2017 personal mailbox 3032.

When a caller replies to one of these mailboxes, the collaborator will be notified. The manager adds his or her number as collaborator in order to be able to consult the messages. Note the destination addresses in the information mailboxes. Return to the main menu for mailboxes 2011 to 2014, to the secondary menu for mailboxes 2015 to 2017.

7-1-2

Configuration stages

MAIN MENU

B1 MENU 7 Class of service profile

A1 MENU 13 System Maintenance

B2 MENU 7 Class of service profile For mailbox type 1

A2 CHOIX 7 Display software feat installed

A3 Information cent. mailbox OPTION 48 = Y ?

C1 MENU 8 Add mailbox

C2 MENU 8 Add mailbox type 1

C3 MENU 8 Add mailbox type 31

Note: If the configuration is sizeable, create a diagram as below, noting the centre mailbox number, manager mailbox numbers, collaborator lists, mailbox chaining (see schema § 7-1-1).


7-3

Chapter

7


• STAGE A

From the MAIN MENU, enter «13», then choice «7», and check that the «INFORMATION CENTER MAILBOXES» parameter is validated at « Y ». If this is not the case (parameter «N»), your configuration does not allow you to create information centre mailboxes. • STAGE B

Create a class of service for type 1 mailboxes. Many parameters are not relevant for this type of mailbox. Only modify those parameters described in the following pages. For type 31 to 33 mailboxes, the system automatically assigns class of service 60. There is no need to carry out this modification. • STAGE C

From this mailbox, it is only possible to access mailbox configuration of one lower hierarchical level (if there is one). You are therefore advised to begin by creating mailboxes of the lowest hierarchical level, followed by the those of the next level until you reach the main hierarchical level. This procedure allows you to permanently have recipient mailboxes and thus to carry out configuration in one stage. Create type 1 mailboxes. The menu is almost the same for type 2 mailboxes. Create type 31 mailboxes. The menu is quite different from that of a subscriber mailbox. Certain parameters only appear for this type of mailbox. You can only designate a recipient mailbox if it exists. Therefore, in example in § 7-1-1, mailbox 2009 must exist, in order to be designated as destination by pressing the * key in mailboxes 3100 or 2001. 3100 must exist to be destination of 2011. You can define the mailbox without designating a destination and complete this later.

7-4



7-1-3

Class of service of an information mailbox It is preferable to allocate a specific class of service to the information mailboxes in order to allow limitations without affecting the subscriber mailboxes. In this example, the class of ser vice 43 is created for type 1 mailboxes: MENU 7 - CLASS OF SERVICE PROFILE

35H_DR_110

CLASS OF SERVICE: 43 NAME: TYPE1A


PERSONAL GREETING: 1 - ONE GREETING

OCTELNET PRIORITY LEVEL: 0 - NO ACCESS

EXTENDED ABSENCE GREETING ALLOWED: N

NAMENET ENTRY TYPE: 0 - USAGE-BASED

MAX GREETING LENGTH (MIN:SEC): 30:00

TYPE OF AMIS NETWORKING: 0 - NO ACCESS

EXT. ABSENCE GRTG. BLOCKS MESSAGE: N

FORWARDING CONTROL: N - SYS MGR.ONLY IF FORWARDED, RETURN NETWORK MESSAGE: Y

MAX MESSAGE LENGTH (MIN:SEC): 1:30

SEND MESSAGES: 1 - SYSTEM-WIDE ALLOWED


SEND BULLETINS: N




FAX MESSAGING CODE: 0- NO FAX


MAX NO. OF FAX PAGES: 0 -Continued-

MENU 7 - CLASS OF SERVICE PROFILE (PAGE 2)

35H_DR_110

CLASS OF SERVICE: 43 TYPE OF OUTCALLING: 0 - NOT ALLOWED

MAX NO. OF GROUP LISTS: 1

OUTCALL CONTROL: 0 - NO USER CONTROL

NUMBER OF DESTINATIONS PER LIST: 5


ACCESS TO SYSTEM DISTRIBUTION LISTS: N

ACCESS SECURITY: 0 - NOT ALLOWED

MSG LOCATOR: 1 - LOCATE MESSAGES


HOME/GUEST MAILBOXES ALLOWED: N





EASY ACCESS VIA TELEPHONE ANSWERING: N AUTO PLAY: N


APPLICATION ACCESS: 0 - NO ACCESS


DELETION WARNING: 0

CALL SENDER: 0 - NOT ALLOWED


The specific parameters are detailed hereafter (refer to § 4-4-1 for general information). -

Name

Purely mnemonic. Here, Type1A is chosen. If you need another class of service that differs slightly, it can be called Type1B.


7-5

Chapter

7-6

7


-

Personal greeting Can be = 0 - NONE. If the mailbox is preceded by a menu mailbox, there is no need to add a greeting. For an ordinary answerphone mailbox, there can be a greeting, especially if there are several messages.

-

Max greeting length (min:sec) Cannot be modified.

-

Max message length (min:sec) Only concerns type 2 mailboxes. These are the reply messages. Adapt according to the number and possible length of the replies.

-

Max messages total Recommended, for an ordinary answerphone mailbox: several messages. For a mailbox preceded by a menu, only one message. For a type 3 mailbox, 6 messages max.

-

Max future delivery messages You can enter messages for off-line delivery in the mailbox. If the message in progress is erased, it will be replaced by the first waiting message.

-

Days new messages kept Enter value 999 so that the messages are only erased deliberately by the collaborator or mailbox manager. If the value is less than 365 days, the messages will be erased automatically when this period is exceeded. This is an update possibility if off-line delivery messages have previously been sent.

-

Days saved messages kept Not significant.

-

OctelNet priority level 0 - No access.

-

NameNet entry type 0 - Usage-based.

-

Type of AMIS networking 0 - No access.

-

Forwarding control N - System manager only.

-

If forwarded, Return Network Message: Y = network messages are forwarded to the transmitter with a message indicating that this mailbox is not a subscriber voice mailbox.

-

Send messages 1 - System-wide allowed. For type 2 mailboxes.

-

Send bulletins N. Not significant.

-

Future delivery up to In days. If the automatic update function is used, the number of days entered must be greater than the one in the «Days new messages kept» item.

-

Fax messaging code 0 - No fax.



-

Max number of fax pages 0.

-

Type of outcalling 0 - Not allowed. Must be authorised to be able to have fax on request in information center mailboxes.

-

Outcall control 0 - No user control.

-

Notification failure message Y.

-

Access security 0 - Not allowed.

-

Days until password change In days. 999 for infinite duration.

-

Skip password on direct call N.

-

Limited caller access N.

-

Easy access via telephone answering N.

-

Auto play N.

-

Application access 0 - No access.

-

Deletion warning 0.

-

Max record on-line 0 - 0 minutes.

-

Max number of group lists At least 1. The manager will enter the number of the collaborators’ mailbox in a personal list.

-

Number of destinations per list Consider the case of several collaborators authorised message drop in this mailbox.

-

Access to system distribution lists N.

-

Msg locator 1 - Locate Msg sent.

-

Home/Guests mailboxes allowed N.

-

Restart allowed (types 51, 53, 54) Y.


7-7

Chapter

7-1-4

7


-

Dial-by-name enabled Y.

-

Date and time playback 0 - Never.

-

Remove introduction N.

-

Call sender 0 - Not allowed.

Configuring a menu mailbox As example, we shall use the menu mailbox 3100 seen in § 7-1-1. MENU 8 - ADD MAILBOX

35H_DR_110


MAILBOX TYPE: 31 - CALLER’S MENU ONLY

MAILBOX NAME: MENU1

COMMUNITY NO.:

DEPARTMENT: PERSONN

EXPRESS ADDRESS:

MAILBOX MGR. EXTENSION: 3012

ALIAS ADDRESS:

OPERATOR

GROUP ID:

DESTINATION: 5432

CALLING GROUP: 0

OPERATOR SCHEDULE:

* KEY DEFINITION: 2 - MAILBOX


* KEY MAILBOX NUMBER: 2009

CHECK FOR MATCHING MAILBOX NUMBER:

# KEY DEFINITION: 1 - IGNORE


INITIAL PASSWORD: 3100 INITIAL ENTRY TUTORIAL: N

TYPE OF CALLER INPUT: 1 - ENTER NUMBER (<== For Mailboxes type 32 and 33 only) BUSY/RING-NO-ANSWER OPTIONS: N TRANSFER SUPERVISION: Y MAILBOX LANG.: 4 - BRITISH ENGLISH GENERAL FAX MESSAGE MAILBOX:

The specific parameters are detailed below (refer to § 4-4-2 for general information). The «Type of caller imput» parameter does not exist on a type 31 mailbox.

7-8

-

Mailbox name The name will be spoken when the manager or collaborator accesses this mailbox.

-

Mailbox Mgr. extension Name of the mailbox of manager Mr Smith.

-

Class of service Does not appear in this menu. It is implicitly equal to 60.

-

Operator destination The number to which a caller who does not enter a choice will be transferred.



-

Calling Group This parameter is not applicable to type 31 mailboxes. Yes = 0, the caller can ring any set in the system. Yes#0 (1 to 999), only sets in the corresponding call group are accessible.

-

* Key definition / * Key mailbox number Pressing the * key will forward to mailbox 2009 (the goodbye message).

-

# key definition This is used to prompt mailbox number entry. Should be avoided so that external callers are not confused. Value 1 ensures action on this key is ignored.

-

Initial entry tutorial The managers and collaborators are experienced people. Enter N.

-

Type of caller input Busy/Ring-no-answer options . For type 32 or 33 mailboxes.

.

Choice by number or name.

.

Choice of another number if failure.

-

Transfer supervision You MUST enter Y.

-

Check for matching mailbox number If designation of a mailbox type 33, check that a mailbox exists or attempt transfer.

Then configure menu mailbox 2001.


7-9

Chapter

7-1-5

7


Configuring an information mailbox The menus of mailboxes type 1, 2, 3 are similar. Type 2 does not contain the PLAYBACK parameter.

CONTROLS

Note: Mailboxes 2011 to 2014 are used as example.

Namely: MENU 8 - ADD MAILBOX

35H_DR_110


MAILBOX TYPE: 1 - LISTEN ONLY

MAILBOX NAME:

COMMUNITY NO.:

DEPARTMENT: PERSONN

EXPRESS ADDRESS:


ALIAS ADDRESS:

OPERATOR

GROUP ID

DESTINATION:

CALLING GROUP: 0

OPERATOR SCHEDULE:

CLASS OF SERVICE: 21


* KEY DEFINITION: 1 - IGNORE

INT. LINK NUMBER:

* KEY MAILBOX NUMBER: AND

PLAYBACK CONTROLS: N

(MAILBOXES 1

3 ONLY) MAILBOX VPMOD ID: 35H_DR_110

INITIAL PASSWORD: 2011 INITIAL ENTRY TUTORIAL: N OUTCALLING AUTH. CODE: PAGER TYPE: 0 - NO PAGING CALLER PROMPTING: 1 - FULL MESSAGE WAITING ALLOWED: N MAILBOX LANG.: 4 - BRITISH ENGLISH CALLERS DESTINATION MAILBOX: 3100

The specific parameters are detailed below (refer to § 4-4-2 for general information). Mailbox name Will be spoken to the collaborator for verification.

7-10

-

Class of service As defined above.

-

* Key definition / * Key mailbox number The * key is not used. Enter 1 to ignore.

-

Caller prompting If mailbox type 1 is not preceded by a menu and can contain several messages, you can set it to 1- Detailed. The caller will hear the number of messages and will be prompted to move on to the next one. If there is only one message and a fortiori if there is only one menu, set at 2- None.

-

Callers destination mailbox Mailbox to which the caller is automatically transferred after mailbox type 1 has «spoken» its message. In the example, this is menu mailbox 3100, but, caution, not mailbox 2011.



-

Playback controls If the message is long and contains document enumeration for example, it may be interesting to authorise by «Y» all the playback, stop and skip control functions.

For a type 2 mailbox, only the repeat possibility exists since the caller must record his reply. Continue configuring mailboxes 2012 to 2014 and mailbox 2009. Then type 2 mailboxes, 2015 to 2017.


7-11

Chapter

7-1-6

7


Customising a menu mailbox This function is carried out by the manager, designated by his personal mailbox number, during menu mailbox configuration. In our example, for mailbox 3100, this is mailbox 3012 of Mr. Smith. For mailbox 2001, it is mailbox 3022 of Mrs White. To access the menu mailbox, Mr Smith calls the messaging system but as proposed by pressing the * key, he designates the menu mailbox 3100 as being the required mailbox. He must enter the initial password that has been communicated to him by the Alcatel 4635 messaging system administrator.

1 CALL THE SERVER 2 LISTEN TO THE INTROD. PROMPT 3 PRESS # 4 ENTER THE MENU MAILBOX NUMBER

HEAR FIRST MENU ITEM STATUS

CONTINUE

1

CHANGE

2

DELETE

3

ENTER NUMBER

5 ENTER YOUR PASSWORD

IF EXTENSION

1

IF MAILBOX

2

RE-ENTER

3

MAIN MENU

CALLER'S MENU


CONFIRM FIRST MENU ITEM STATUS

1

PERSONAL PASSWORD

1

CONTINUE

1

CHANGE

2

DELETE

3

2

PROMPT LEVELS

GREETINGS

3

RESTART

5

3

HEAR FIRST MENU ITEM STATUS

MAILBOX GREETING

1

CUSTOM HELP PROMPT

2

NAME

3

• Password

First replace the initial password. Sequence: 2 > 1 > «Password» > # > *

7-12



• Message guide level

Where appropriate, change the level of the guide messages: standard, detailed, brief. 1 standard Sequence: 2 > 3 > 2 detailed > * 3 brief

• Mailbox name

Record the name of the mailbox. This name will be spoken. If the manager handles several mailboxes, he needs to check that no error has been made concerning the numbers. Sequence: 3 > 3 > «Name» > # > * • Greeting message

Then record the greeting message. Until the message has been recorded, the menu mailbox is considered «out of service». This message mainly consists, after a welcome phrase, in a list of available choices: «Welcome on our information centre». «For informations on ...............press 1». «For informations on ...............press 2». . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . «To end the consultation press *». Carefully note the text since, in the «Caller menu»» phase, you must designate, for each choice in order 1 to n (9 maximum), the corresponding information mailbox. Sequence : 3 > 1 > «whole text» > # > * • Customised Instructions

The customised instructions message is an optional menu addition, which is only spoken if the caller does not enter a choice. It may consist in repeating the menu. If this message is not recorded, after the playback of a prompt voice, the caller will be immediately transferred to the number indicated in the «Operator destination » field in the menu mailbox. Sequence: 3 > 2 > «text» > # > * • Caller Menu

This consists in designating the information mailbox number corresponding to each choice. The messaging system says a phrase designating the choice number. If for this choice the mailbox has not yet been designated, the messaging system specifies this. In this case, select 2 «modify» and enter the number of the destination mailbox. After confirmation, specify by 2 that this is a mailbox. Confirm. The messaging system «says» the following choice.


7-13

Chapter

7


Continue or terminate by *. Sequence: 1>announcement choice>2>Mailbox no.>2 for mailbox>confirm>next choice> If the mailbox has already been designated, the messaging system «says»: «When the caller will carry out the choice n, ...............he will be sent on mailbox xxxxxx». Modify by 2, delete by 3, or go to the next choice by 1. Caution: The choices are always in increasing order. If a choice is deleted in the caller menu, you must record the greeting message again.

7-1-7

Customising an information mailbox This function is carried out by the managers designated by their personal mailbox number during information mailbox configuration. In our example, for mailboxes 2011 to 2014, this is mailbox 3012 of Mr. Smith. For mailboxes 2015 to 2017, mailbox 3022 of Mrs White. To access the information mailboxes, they call the messaging system, but, as prompted, can use the star key to designate an information mailbox number as the mailbox required. As for a subscriber mailbox on initial access they are prompted to replace the initial password communicated by the Alcatel 4635 messaging system administrator and to record a mailbox name.

7-14



1 CALL CALL THE THE SERV SERVER ER 2 LISTEN LISTEN TO THE THE INTRO INTROD. D. PROMPT 3 PRESS # 4 ENTER ENTER THE SYSTEM SYSTEM MANAGER MAILBOX NUMBER 5 ENTER ENTER YOUR YOUR PASSW PASSWORD ORD NOTIFICATION ON/OFF ADMINISTRATIVE OPTIONS

MAIN MENU

REVIEW

1

PERSONAL OPTIONS

4

RESTART

5

GREETINGS

1

PASSWORD

1

CONTRIBUTOR LIST

2

PROMPT LEVELS

3

2

3

NOTIFICATION SCHEDULES

4

EXIT

*

ACCESS

1

PERS.

2

ENTER MAILBOX NUMBER TO ADD OR TO DELETE LISTEN TO LIST

1

EXIT

*

MAILBOX GREETING MAILBOX NAME

1 3

DELETE

1

EXIT

*

RECORD

2

LISTEN TO

3

1st SCHEDULE

1

2nd SCHEDULE

2

TEMPORARY SCHEDULE EXIT

3

*

• Passwords

Modify the mailbox password. Sequence : 4 > 2 > 1 > 2 > «Password» >

#

> playback >

You can also add an access password to restrict access to certain cer tain collaborators. Sequence : 4 > 2 > 1 > 1 > «Password» > # > playback >

* *

• Mailb ailbo ox name ame

Record the name of the mailbox again. If a collaborator or manager controls several mailboxes, it is helpful to hear the name of the t he mailbox for confirmation. Sequence: 4 > 3 > 3 > «name» > # > * • Gree Greeti ting ng mess messag age e

For an information mailbox used alone, but containing several messages, it is possible and even desirable to record a greeting message. For a type 1 information mailbox preceded by a menu mailbox, there is no need to record a greeting message. This is usually contained in the menu mailbox.


7-15

Chapter

7


For a type 2 information mailbox, it is a good idea to recall the function of this mailbox and indicate the type of response expected. Example: -

«You want to reserve an assembly room».

-

«Ind «Indic icat atee your your name name and and your your phon phonee numb number er». ».

-

«Indi «Indica cate te the the dat date, e, the the tim timee and and the the dura duratition on». ».

-

«Indi «Indica cate te the the num numbe berr of of req reque uest sted ed plac places es». ».

Sequence: 4 > 3 > 1 > 2 > «Message» > # > * • List List of of col colla labo bora rato tors rs

As long as the list of mailbox numbers of the collaborators has not been drawn up, anyone can send a message to an information mailbox. Therefore, you should draw up this list as soon as possible. The list can include several collaborators. The manager of the mailbox must add his number to the list of collaborators. A number can be added or deleted afterwards. -

Sequ Sequen ence ce to add: add:

4 > 2 > 2 > mail mailbo boxx no. no. > # > mail mailbo boxx no. no. > # *

-

Sequ Sequen ence ce to dele delete te::

4 > 2 > 2 > mail mailbo boxx no. no. > # > *

-

Sequ Sequen ence ce to cons consul ult: t:

4 > 2 > 2 > 1 > list listen en > *

• Mess Messag age e gui guide dess lev level el

Sequence: 4 > 2 > 3 >

•

1 Standard 2 Detailed > * 3 Brief

Playback

The manager can listen to the information messages which have been dropped by the collaborators. He can also listen to these messages for a type 2 mailbox, but in this case cannot play-back the replies of the callers, since these replies are dropped in the mailbox of the collaborator issuing the information message. The manager can also erase an information message. The sequences are the same as those used in his own subscriber mailbox. • Not Notific ificat atiion

The mailbox manager has the possibility of being notified when one of his collaborators has dropped a message in a type 1 or 2 mailbox. The sequences to establish time periods and validate/invalidate notification are the same as those for a subscriber mailbox.

7-16



7-17-1-8 8

Use Use of of a type ype 1 or 2 mai mailb lbo ox by by a co collab llabo orat rator Unlike the manager, a collaborator does not have direct access to the information mailbox. To drop a message in mailbox 1 or 2, the collaborator operates in messaging mode, in the same way as for any other destination. The collaborator accesses his own mailbox, records the message and designates the information mailbox in question as destination. Message delivery can be off-line. This is the only transmission option that can be used in this mailbox. Off-line delivery is used for automatic update of the information mailbox, if the manager has set a limited duration for message conservation. On expiry, the off-line message will replace the old message. The message can also be voluntarily erased. The collaborator accesses his own mailbox and operates by entering choice 3 in the MAIN MENU. He then enters the number of the mailbox and after playback selects command 2.

1 CALL CALL THE THE SER SERVE VERR 2 LISTEN LISTEN TO THE INTROD INTROD.. PROMPT 3 PRESS # 4 ENTE ENTERR THE THE SYS SYSTE TEM M MANAGER MAILBOX NUMBER 5 ENTE ENTERR YOUR YOUR PASS PASSWO WORD RD

1

SEND

2

CHECK RECEIPT PERSONAL OPTIONS EXIT

4

ERASE

7

NEW

1

ARCHIVE

9

ALL MESS.

2

SKIP

#

INTERRUPT

*

MAIN MENU REVIEW

LISTEN AGAIN

SPEAK END

#

LISTEN AGAIN

1

3

ENTER INFORM. BOX NUMBER SEND

#

OFF-LINE

4

4

*

ENTER MAILBOX NUMBER THEN

#

LISTEN ERASE

2

The message can also be erased by the mailbox manager via direct access to the mailbox.


7-17

Chapter

7


• Caller response to a type 2 mailbox

After Alcatel 4635 messaging system response and, where appropriate, after entering a choice in a menu mailbox, the caller listens to the information and is prompted to leave a reply. Sequence: 1 Listen again 1 Validate 2 Reply > 2 > «reply text» > 2 Listen again > * 3 Continue 2 Erase and record again.

7-2

Fax function (Alcatel 4635H)

7-2-1

General The different fax functions are detailed below:

7-18

-

Fax in a subscriber mailbox (Fax-Agent) The subscriber of a type 0 or 51 mailbox can receive fax messages as well as voice messages. The fax messages will be printed on a main or secondary fax machine designated in the personal options. The subscriber can send a copy of the fax to the other mailboxes. The internal or external directions depend on the class of service.

-

Fax collective mailbox (Mailbox type 45) When a correspondent addresses a fax directly to the messaging system address and if there is a collective mailbox for fax, the message will be recorded in a collective mailbox. The message will then be output on a fax machine designated during mailbox configuration. If this function is used a lot, there may be two collective mailboxes. The person in charge must then communicate the text to the person in question.

-

Fax overflow mailbox (Fax-Station, mailbox type 45) If a fax machine is not available, out of order or busy, the PBX can deflect the call to the fax mailbox declared as the fax machine number associate. The fax messages are recorded and can then be output on the designated fax machine.

-

Fax distribution centre (Fax-Broadcast, mailbox type 45) When fax messages are to be distributed in several directions on a regular basis, it is possible to send a copy of these fax messages, previously dropped in a mailbox, to the members of a distribution list.

-

Fax information centre (Fax-Response, mailbox type 1 and 7) The caller supplies a fax machine number or indicates that he is calling from a fax machine. He is offered a choice of different texts by menu.



7-2-2

General configuration Independently of the configuration specific to each option, there are menus for a configuration which is common to all the fax options. This configuration is carried out on three successive pages which are displayed automatically. 

Cover page

For fax output, you can enter a personal header page. This is optional and is set in the class of service. The latter can also indicate whether the VAT (top line, containing the usual indications) is to be used on its own. The header page is not sent in the case of a fax on demand, information centre. A header page is made up of fixed data defined by the administrator, such as a logo and the name of the sender department and variable data provided by the messaging system, such as recipient name, sender name, number of pages. Groups are used when several companies share the messaging system. There can be a different page for each group. When the groups are not used, group 0 signifies all the mailboxes on site. From the MAIN MENU, enter «1», validate, then choice «4» and validate again. A group «community» number is requested («0» for this example). MENU 1 - SYSTEM PARAMETERS

35H_DR_110

- COMMUNITY FAX PRINTING COMMUNITY NUMBER: 0 COVER SHEET INFORMATION LOGO : # # # # # # # # # #

# # # # # # # #

# # # # # # # # #

# # # # # # # # # # # # # # # # # # #

# # # # # # # # # # # # #

# # # # # # # #

COMMENT 1 : COMMENT 2 : - Continued -

The optional logo uses a maximum height of 6 lines with 77 characters per line. It can only comprise characters which can be used in VT100. Comment 1 is placed on the output page after the logo and comment 2 is placed after the indication of the source and destination. Each has a maximum length of 76 characters.


7-19

Chapter

7


Example of output header, with the positions of the fields and the source: ID#110,From : 0155667676 , To: #

#

# #

#

# # # #

#

#

#

# # #

11JUN99 , 14 : 11, Page001 #

# # # # #

#

# #

#

#

# # #

#

#

# # # #

# # # #

#

# #

# # # #

#

#

#

#

#

# # #

#

#

#

#

#

# # # #

# # # #

ALCATEL TELECOM 32 AV. KLEBER 92700 COLOMBES FRANCE PRODUCT SUPPORT OPERATION To

: DURAND GASTON

From : DUVAL PIERRE This fax has

<=== 1

<=== 2

<=== 3

<=== 4

at Mailbox :

Tel . # : Ext . # : 54321 51234

<=== 5 <=== 6 <=== 7

2 page(s) including this cover sheet.

<=== 8

This fax has a voice introduction in your mailbox

<=== 9

FAX SENT BY ALCATEL 4635H VOICE AND FAX MESSAGING SYSTEM

<=== 10

Field <== 1 is the VAT (Value Added Text). This only appears on the header page if you have selected 3 in option FAX COVER SHEET TYPE in menu 8 of the mailbox. If you have selected 1 (VAT only), it is displayed on the first text page. Field <== 2 is the logo made up using the first page of menu 1.4. It is optional. Field <== 3 is entered by the messaging system, by copying the name and address fields defined in configuration of menu 1.1 «SYSTEM PARAMETERS». Field <== 4 is comment 1, defined above in menu 1.4. If the recipient has a mailbox, field <== 5 is the name of the mailbox configured in menu 8 or 9. Field <== 6 Ext . # : contains the number of the mailbox, the Tel. # : field will be empty.

7-20



If the recipient does not have a mailbox, field <== 5 contains the designation of the recipient and the Tel. # : field contains the number dialled by the subscriber sending the fax. If the fax comes from a non-identified sender, external or internal and not possessing a mailbox, field <== 7 contains «Outside caller». If the sender is a voice mailbox, the name of the mailbox is displayed in this field. Field <== 8 is entered by the messaging system which adds 1 to the number of pages received. Field <== 9 appears only if the fax message received in the subscriber mailbox is preceded by a voice part. Field <== 10 is comment 2, defined above in menu 1.4. 

Transmission parameters

The table below is page 2 of menu 1.4 seen previously: MENU 1 - SYSTEM PARAMETERS

35H_DR_110

- COMMUNITY FAX PRINTING COMMUNITY NUMBER: 0 FAX PRINTING PARAMETERS A) RETRY PARAMETERS FOR URGENT FAX MESSAGES NUMBER OF ATTEMPTS BUSY: 3 NO ANS: 3 RETRY INTERVAL (MIN) BUSY: 1

NONFAX DV: 3

NO ANS: 1

NONFAX DV: 1

PRINT FAIL: 3 PRINT FAIL: 1

OTH: 3

TOT: 3

OTH: 1

B) RETRY PARAMETERS FOR NON-URGENT FAX MESSAGES NUMBER OF ATTEMPTS BUSY: 3 NO ANS: 3 RETRY INTERVAL (MIN) BUSY: 1

NONFAX DV: 3

NO ANS: 1

NONFAX DV: 1

PRINT FAIL: 3 PRINT FAIL: 1

OTH: 3

TOT: 3

OTH: 1 - Continued -

Select a number of attempts and a period between each attempt for cases such as busy, no reply, voice mail reply, printing error or others. TOT is the total number of attempts for whatever reason. 

Blocking / authorisation table

This table is used for the «Fax on demand» function of an information centre. It is used either to authorise fax transmission or to inhibit transmission to certain directions.


7-21

Chapter

7


This table is page 3 of menu 1.4: MENU 1 - SYSTEM PARAMETERS

35H_DR_110

- COMMUNITY FAX PRINTING COMMUNITY NUMBER: 0 OUTCALL BLOCKING TABLE OUTCALL BLOCKING TABLE ACTIVE: N ENTER OPTION - A(DD)



C(LEAR)

A(LLOW)/B(LOCK) LEADING DIGITS IN TABLE: A

D(ELETE)

R(EVIEW):

-

The table can be rendered active or not. Y / N.

-

Authorisation or blockage cannot be combined. A or B.

-

After choice A or B, the last line of the menu is displayed.

-

To add a direction designation, select A and enter the first digits characterising the direction. For example: 191 for North America.

-

To delete a description, enter D followed by the sequence of digits. C erases all sequences. R displays the list of sequences.

-

If you choose A (authorise) without designating a sequence, all calls are authorised.

-

If you choose B (blockage) without designating a sequence, all calls are inhibited.

Port configuration

If the fax transmission function is heavily used at certain times, this may affect the number of simultaneous incoming calls. It is possible to restrict the number of ports that can be used simultaneously for fax transmission. From the MAIN MENU, enter «4», «PORTS ASSIGNEMENTS», then choice «1», «CONFIGURE PORTS». Select the port group that you want to modify. MENU 4 - PORT ASSIGNMENTS 1 - PORTS 1A - 3H 2 - PORTS 4A - 6H 3 - PORTS 7A - 9H ENTER OPTION:

7-22



In the following example, of eight ports authorised, only four are used for fax transmission. They appear in bold, with « Y » in column F. Namely: MENU 4

-

EXTENSION

LN

PT

35H_DR_110

EXTENSION

LN

PT

PHONE No.

I O T M N P F

TP

D

GP

PT

PHONE No.

I O T M N P F

--

---------

- - - - - - -

--

-

--

--

---------

- - - - - - -

1A

Y Y Y Y Y Y Y

133

1

2E

1B

Y Y Y Y Y Y Y

133

1

2F

1C

Y Y Y Y Y Y Y

133

1

2G

1D

Y Y Y Y Y Y Y

133

1

2H

1E

Y Y Y Y Y Y N

133

1

3A

1F

Y Y Y Y Y Y N

133

1

3B

1G

Y Y Y Y Y Y N

133

1

3C

1H

Y Y Y Y Y Y N

133

1

3D

2A

3E

2B

3F

2C

3G

2D

3H

PORT ASSIGNMENTS UPDATED.

7-2-3

PORT ASSIGNMENTS

TP --

PT D -

GP --

PRESS ANY KEY TO CONTINUE:

Fax in a subscriber mailbox 

Principle

An internal or external caller sends a fax to the address of a type 0 or 51 voice mailbox. This must be declared on the Alcatel 4635H messaging system which recognises the fax signalling and records the text. The subscriber is notified as for a voice message and when he consults his messaging system will be informed that this is a fax message.

Alcatel 4400

Alcatel 4635H

STN

Substitute fax machine Mailbox 0

Sender

Receiver


Mailbox subscriber

7-23

Chapter

7


In his personal options, the subscriber must designate a main fax machine number on which the fax messages should usually be printed. The printing of the text can be made automatic or not. In the event of an incident on the main fax machine, the subscriber can indicate a substitute fax machine number. The address of the fax machines may be limited by the class of service to internal addresses, external addresses in the local zone or long distance external addresses. The subscriber can also send a copy of the fax to another mailbox. He can precede the text by a voice comment. The recipient mailbox can be located on another node in an OctelNet network. 

Configuration

The class of service of the subscriber must be created or adapted as follows: MENU 7 - CLASS OF SERVICE PROFILE

35H_DR_110

CLASS OF SERVICE: 4 NAME: FAX USER



OCTELNET PRIORITY LEVEL: 0 - NO ACCESS






FORWARDING CONTROL: N - SYS MGR. ONLY




SEND BULLETINS: N



FAX MESSAGING CODE: 1 - COMPOUND FAX <== MAX NO. OF FAX PAGES: 5 <==

DAYS NEW MESSAGES KEPT: 30 DAYS SAVED MESSAGES KEPT: 1

- Continued -

MENU 7 - CLASS OF SERVICE PROFILE ( PAGE 2 )

35H_DR_110

CLASS OF SERVICE: 4

TYPE OF OUTCALLING:3 - LONG DISTANCE <==





ACCESS TO SYSTEM DISTRIBUTION LISTS:Y










AT&T MSG WAITING: N

AUTO PLAY: N







-

7-24

Fax Messaging Code 0 = no fax ; 1 = fax and voice part ; 2 = fax only.



-

Max No. of Fax Pages 0 to 250.

-

Type of Outcalling 0 = no calls ; 1 = internal ; 2 = local ; 3 = trunk ; 4 = international.

In the subscriber mailbox, the «FAX COVER SHEET TYPE» parameter can be configured as follows: 0 = no cover page ; 1 = VAT only ; 2 = cover page ; 3 = both.

7-2-4

Fax collective mailbox 

Principle

When the Alcatel 4635H messaging system detects that the call is from a fax but not knowing the recipient, the message will be recorded in a collective mailbox. The message will then be printed on a local fax machine. The output can be automatic or on demand. A person in charge must be designated and by interpreting the text, this person must direct the fax to the recipient in question. If printout is automatic, he must make sure on a regular basis that all the faxes have been printed and, in the event of an incident on the local fax machine, must designate another device number. A fax collective mailbox is type 45. The Alcatel 4635H messaging system can have two collective fax mailboxes when this feature is used intensively. In case of saturation in the first mailbox, the faxes are directed to the second machine. Alcatel 4400

Alcatel 4635H

STN

? Sender


Receiver



Manager of mailbox 45

Configuration

-

Creation of mailbox type 45 and its class of service (see § 7-2-7).

-

Mailbox initialisation.

-

Allocation of mailbox 45 to «collective fax». This is done in menu 1.2 « CONFIGURATION PARAMETERS ».


7-25

Chapter

7


For example: MENU 1 - SYSTEM PARAMETERS - CONFIGURATION PARAMETERS PRIMARY SYSTEM MANAGER MAILBOX: 2222 SECONDARY SYSTEM MANAGER MAILBOX: 5555 GENERAL MESSAGE MAILBOX: 3333 PRIMARY SYSTEM GENERAL FAX MESSAGE MAILBOX:

<==

SECONDARY SYSTEM GENERAL FAX MESSAGE MAILBOX:

<==

DIRECTORY MAILBOX: MINIMUM NUMBER OF DIGITS IN A PASSWORD: NUMBER OF BAD PASSWORD ENTRIES BEFORE DISCONNECT: PLAY BACK BAD PASSWORD ENTRY?: TIME OF DAY TO REFRESH MESSAGE WAITING INDICATORS (IF APPLICABLE): INTERVAL FOR NOTIFICATION OF NON-RECEIPT FOR NEW MESSAGES (DAYS): PROMPT CALLERS FOR ASSISTANCE?: PROMPT SUBSCRIBERS FOR UNHEARD MESSAGES?: TRANSFER ANNOUNCEMENT: SUPERVISED RETURN TO OPERATOR: SYSTEM LANGUAGE:

1:

4

2:

3:

EASY ACCESS KEYS: - Continued -

Just indicate the number of the mailbox created. If there is only one collective fax mailbox, assign it as «primary» mailbox.

7-2-5

Overflow fax mailbox 

Principle

If a fax machine allocated to fax reception for a department becomes unavailable due to an incident or extended busy, it can be relayed by a type 45 voice mailbox, which will record the messages and copy them either automatically or on demand, to the same or another fax machine. The messaging system is programmed for «n» attempts separated by intervals of «m» minutes.

7-26



If the copy cannot be carried out during these attempts, the mailbox manager is informed and can designate a substitute fax machine.

Alcatel 4400

Sender

STN

Alcatel 4635H

no

Default ? yes


Receiver


In the Alcatel 4400 PBX management, the number of the type 45 mailbox must be declared associate of the fax machine number and set to forwarding mode. 

Configuration

-

Creation of the type 45 mailbox and its class of service (see § 7-2-7).


7-27

Chapter

7-2-6

7


Fax distribution centre 

Principle

A distribution centre is made up of type 45 mailboxes. There must be one type 45 mailbox per destination. To send a message, the person in charge of distribution, holder of a type 0 mailbox, sends the fax text to his own mailbox, then by access to the latter, designates as recipients the members of a distribution list, including type 45 mailboxes.

remote address Alcatel 4400

local address

Alcatel 4635H

Mailbox 45

STN


Mailbox 45

Mailbox 0

transmitter fax

sender subscriber



Configuration

The distribution lists can be general lists drawn up by the messaging system manager or personal lists belonging to the person in charge of distribution. The destinations can be internal or external. In the latter case, the type 0 mailbox must have the appropriate class of service profile. Where appropriate, complete the mailbox 0 profile and the class of service of the sender subscriber. This subscriber must be authorised to receive and copy fax messages in all possible external directions, create personal distribution lists and access general distribution lists. Refer to § 7-2-3 and Chapter § 5. You must create as many 45 mailboxes as there are destinations. For these mailboxes, create (if it does not already exist) an appropriate class of service (see § 7-2-7 ). Communicate to the type 45 mailbox manager the temporary passwords for each mailbox so that he can carry out initialisation of the mailboxes.

7-28



7-2-7

Creation of type 45 mailboxes

7-2-7-1

Class of service

It is preferable to assign a specific class of service to the collective fax mailboxes. The same profile can sometimes be valid for all the fax mailboxes. Note: See § 4-4-1 for general observations. MENU 7 - CLASS OF SERVICE PROFILE

35H_DR_110

CLASS OF SERVICE: 6

NAME: FAX GENERAL <==



OCTELNET PRIORITY LEVEL:0 NO ACCESS <==







MAX MESSAGE LENGTH (MIN:SEC): 5:00<==



<==

MAX FUTURE DELIVERY MESSAGES: 15 DAYS NEW MESSAGES KEPT: 25 DAYS SAVED MESSAGES KEPT: 30

SEND BULLETINS: N FUTURE DELIVERY UP TO (DAYS): 60

FAX MESSAGING CODE: 2 - COMMUNITY ONLY<== MAX NO. OF FAX PAGES: 5

<==

- Continued -


35H_DR_110

CLASS OF SERVICE: 6

TYPE OF OUTCALLING: 3 - LONG DISTANCE <==





ACCESS TO SYSTEM DISTRIBUTION LISTS:Y



DAYS UNTIL PASSWORD CHANGE: 999 SKIP PASSWORD ON DIRECT CALL: N

HOME/GUEST MAILBOXES ALLOWED: Y RESTART ALLOWED (TYPES 51,53,54): Y




AT&T MSG WAITING: N

AUTO PLAY: N








7-29

Chapter

7-2-7-2

7


-

Max Messages Length - Max Messages (total) - Max No. of Fax Pages Complete these items according to the expected activity.

-

Fax Messaging Code Must be = 2 since there is no accompanying voice message.

-

OctelNet Priority Level May be authorised for a distribution centre type 45 mailbox.

-

Type of Outcalling Must be different from 0. May be = 1 if printing is internal.

Profile of type 45 mailbox

Creation (menu 8), or modification (menu 9) of a type 45 mailbox. Note: See § 4-4-2 for general observations.

MENU 9 - CHANGE MAILBOX PROFILE

35H_DR_110

MAILBOX NUMBER: 4422 SAGE

MAILBOX TYPE: 45 - GENERAL FAX MES-

MAILBOX NAME: GENERAL FAX1

COMMUNITY NO.:

DEPARTMENT: COURRIER

EXPRESS ADDRESS:

CALLING GROUP: 0

ALIAS ADDRESS:

CLASS OF SERVICE: 6

<==

MAILBOX LANG.: 4 - BRITISH ENGLISH

NEW TEMPORARY PASSWORD: 4422

GROUP ID: MAILBOX VPMOD ID: 35H_DR_110

<==

UNHEARD MESSAGE REMINDER: N

AUTO DELETE: N

<==

FAX COVER SHEET TYPE: 2 - COVER SHEET <== OUTCALLING AUTH. CODE:

7-30

-

Mailbox number May be selected ex-repertory.

-

Class of service Assign the class of service created for the collective fax mailboxes.

-

New temporary password Assign a temporary password to be communicated to the mailbox manager.

-

Mailbox name The name of the mailbox will be recorded by the manager. If two mailboxes are required, choose different names.

-

Auto delete Automatic deletion is preferably at value N(o) for this use of type 45 mailbox.



If Y(es) is chosen and printing is made automatic during mailbox initialisation, the message will be erased when printout has terminated. N, leave the decision to erase the message or not to the manager. There is no automatic deletion if automatic printout is not validated. -

7-2-7-3

Fax cover sheet type

.

0 = no first page inserted.

.

1 = VAT added on the top line.

.

2 = add a page as defined in «FAX GENERAL CONFIGURATION» (see § 7-2-2 ).

.

3 = page plus VAT.

Initialising a type 45 mailbox

As for a subscriber mailbox, on first access, the manager is prompted to change the temporary password, then record a mailbox name. If two general fax mailboxes are planned, each mailbox must have its own name. To access the mailbox 45, the manager calls the messaging system, but on the prompt, he enters * and the number of the mailbox.


NOTIFICATION ON/OFF

MAIN MENU REVIEW

1

CHECK RECEIPT

3

PERSONAL OPTIONS

4

RESTART

5

EXIT


NOTIFICATION SCHEDULES

EXIT

*

1

2

GENERAL

1

FAX

3

ESTABLISH OR CHANGE DESTINATION

1

DELETE DESTINATION

2

PRIMARY FAX PRINTING DESTINATION

1

AUTO PRINT

2

4

*

ON

1

OFF

2

The manager can be notified of message arrival. The commands are t he same as those executed for notification from his own mailbox.


7-31

Chapter

7


He must then designate a main fax destination (type 45 mailbox only). The direction can be modified. Printout can be made automatic or not on the main direction. The main direction can be deleted. However, in this case, automatic printout will be de-activated. To access the messages, the manager acts in the same way as in his own mailbox, using playback function 2. If automatic printout has not been validated, he is prompted to designate the printout direction. If automatic deletion has not been set in the mailbox, the manager must decide on deletion as for any voice or fax message. In case of incident on the main direction, the manager is informed and the playback function can be used to designate a substitute fax machine.

7-2-8

Information centre by fax Type 1 mailboxes associated with a type 7 mailbox are used to make up a fax on demand information centre. A caller accesses a fax only type 1 announcement mailbox containing a text. Mailbox 1, after the greeting announcement, switches the caller to a type 7 mailbox which requests the receiver fax number and then sends the content of mailbox 1. The caller can also call a fax in manual mode and provide this indication as the address. The fax is returned in reply. A mailbox manager is designated for initialisation of the mailboxes. He must establish the list of collaborators, including himself, authorised to place or modify the text in mailbox 1. The type 7 mailbox is also used to enter the fax text in a type 1 mailbox.

MAILBOX 3220. TYPE 1 GREETING FAX MESSAGE Destination 3221

MAILBOX 3221 TYPE 7 To enter the number 1 If a call from a telefax 2

An information centre can be made up of several type 1 mailboxes, preceded by a type 31 menu mailbox in which the caller is prompted to select, by a number from 1 to 9, a fax text. He is forwarded to one of the type 1 mailboxes according to this choice, then to the type 7 mailbox which carries out transmission.

7-32



MAILBOX 3220 TYPE 31 MAIN MENU For FAX 4400

enter 1

For FAX 4635H

enter 2

For FAX 4300

enter 3

For FAX réseaux

enter 4

Exit

MAILBOX 3201 TYPE 1 MESSAGE A Destination 3208

MAILBOX 3202 TYPE 1 MESSAGE B Destination 3208

MAILBOX 3204 TYPE 1 MESSAGE D Destination 3208

MAILBOX 3203 TYPE 1 MESSAGE C Destination 3208

MAILBOX 3208 TYPE 31 SECONDARY MENU For another choice 1 To receive FAX 2

MAILBOX 3210 TYPE 7 SEND FAX(ES) To enter the number 1 If a call from a telefax 2

*

MAILBOX 3209 TYPE 1 BYE Thanks for calling ...

You can insert a type 31 mailbox between type 1 and type 7 mailboxes. This mailbox will prompt the caller to add another choice. This allows several texts to be sent to the caller in the same call. A mailbox 31 manager is designated. By further initialisation, he must record the menu proposed and establish the correspondence between the digit selected and the corresponding type 1 mailbox.


7-33

Chapter

7


7-2-9

Configuring the fax information centre

7-2-9-1

Creating a class of service for a type 1 fax mailbox.

The configuration of the mailbox is the same as for a voice message information mailbox of the same type. Once it has received a fax text, it will be dedicated for this content. The class of service for the type 1 fax mailboxes can be as follows: Note: See § 4-4-1 for general observations. MENU 7 - CLASS OF SERVICE PROFILE

35H_DR_110


NAME: TYPE1A PERSONAL GREETING: 1 - ONE GREETING

<== <==

NUMBER OF MAILBOXES: 4 OCTELNET PRIORITY LEVEL: 0 - NO ACCESS




TYPE OF AMIS NETWORKING:0 - NO ACCESS





SEND MESSAGES:1 - SYSTEM-WIDE ALLOWED

<==


DAYS NEW MESSAGES KEPT: 999 DAYS SAVED MESSAGES KEPT: 1

SEND BULLETINS: N FUTURE DELIVERY UP TO (DAYS): 60

<==

FAX MESSAGING CODE: 2 - SIMPLE FAX MAX NO. OF FAX PAGES: 5 - Continued -


35H_DR_110

CLASS OF SERVICE: 21 TYPE OF OUTCALLING: 0 - NOT ALLOWED OUTCALL CONTROL: 0 - NO USER CONTROL NOTIFICATION FAILURE MESSAGE: Y


<==

NUMBER OF DESTINATIONS PER LIST: 5 <== ACCESS TO SYSTEM DISTRIBUTION LISTS: N

ACCESS SECURITY: 0 - NOT ALLOWED

MSG LOCATOR: 1 - LOCATE MESSAGES


HOME/GUEST MAILBOXES ALLOWED: N





EASY ACCESS VIA TELEPHONE ANSWERING: N

AT&T MSG WAITING: N

AUTO PLAY: N


APPLICATION ACCESS: 0 - NO ACCESS


DELETION WARNING: 0

CALL SENDER: 0 - NO CALL SENDER ALLOWED


Only a few parameters indicated by <== apply to this type of mailbox.

7-34



7-2-9-2

-

Name Mnemonic, but must be able to distinguish several classes of service.

-

Personal greeting If the mailbox is type 1 and is accessed directly by the caller, the announcement is really a greeting. If it is preceded by a type 31 menu mailbox, it is a choice confirmation phrase.

-

Max. messages (total) The announcement can be made up of several separate messages, comprising a reply.

-

Days new messages kept Either value 999 if the messages are only erased on manager initiative or else a duration in days for automatic erase.

-

Max No. of group lists Plan for 1 list of collaborators for fax entry.

-

Number of destination per list Plan for several collaborators authorised to modify the content of the type 1 mailbox.

Creation of a type 1 mailbox.

Note: See § 4-4-2 for general observations. MENU 8 - ADD MAILBOX MAILBOX NUMBER: 3201

35H_DR_110 MAILBOX TYPE: 1 - LISTEN ONLY

MAILBOX NAME:

COMMUNITY NO.:

DEPARTMENT: PERSONN

EXPRESS ADDRESS:


ALIAS ADDRESS:

OPERATOR

GROUP ID::

DESTINATION:

CALLING GROUP: 0

OPERATOR SCHEDULE:



* KEY DEFINITION: 1 - IGNORE

INT. LINK NUMBER:

* KEY MAILBOX NUMBER:

PLAYBACK CONTROLS: N 3 only)



(mailboxes 1 and

INITIAL ENTRY TUTORIAL: N OUTCALLING AUTH. CODE: PAGER TYPE: 0 - NO PAGING CALLER PROMPTING: 1 - FULL MESSAGE WAITING ALLOWED: N MAILBOX LANG.: 4 - BRITISH ENGLISH

CALLERS DESTINATION MAILBOX: 3208


7-35

Chapter

7


7-3

Configuration of an OctelNet network

7-3-1

Particularities of the OctelNet network Because the exchange protocol is very flexible but highly specific, an OctelNet network can only be operational between homogeneous Octel messaging systems. The Alcatel 4635 messaging system is compatible with these Octel messaging systems. OctelNet allows a mailbox on a remote site to be seen as any other mailbox in the local node. The only difference is that the number of the remote mailbox must be preceded by a prefix designating the node. A subscriber can record a message and indicate several local or remote destinations. Likewise, a remote mailbox address can figure in a distribution list with the addresses of the local node mailboxes. OctelNet also allows messages destined to a remote node to be stored in the waiting queues and can thereby be sent in a single call, during programmable time periods, depending on the urgency and characteristics of the remote node. This can sometimes be used to take advantage of off-peak tariffs. Example of an OctelNet network containing two Alcatel 4635 messaging systems on the PARIS and LILLE sites and 2 Octel messaging systems:

Alcatel 4635 VPMOD = 04

Alcatel 4635 VPMOD = 03 Private phone number 815025

PRIVATE NETWORK Private phone number 7422

Alcatel 4400 PARIS SITE Phone number voice mail

Alcatel 4400 LILLE SITE Phone number voice mail

0155665025

0320817422

MEVO OCTEL VPMOD = 01

OCTEL MVS VPMOD = 02

PUBLIC NETWORK

7-36

OTHER PBX BORDEAUX SITE

OTHER PBX LYON SITE

Phone number voice mail

Phone number voice mail

0556138299

0476338989



OctelNet can co-exist with the AMIS protocol to link an Alcatel 4635 to non homogeneous nodes. OctelNet can be completed by the NameNet option which allows addressing by names in the network.

7-3-2

Creating a network: preliminaries The following information must be obtained concerning each of the remote sites:

7-3-3

-

name.

-

location.

-

messaging system call number.

-

remote message call prefix.

-

telephone network access sequence.

Configuration stages If several nodes must be created, defined the first one. Then, after the test, move onto the next one as and when the information is collected. The diagram below concerns node creation or modification. Menu 15.1.1 is valid for the entire network. The use of menu 15.1.2 is described in network maintenance. Menu 15.1.3 and those that follow it are automatically chained for node creation. If you undertake modification, an additional choice menu is displayed to call these menus individually. Menu 15.1.3.5 is used for modification only.


7-37

Chapter

7


Main Menu Menu 15 Network Mngt

Menu 15 Option 1 Octelnet Administration

Menu 15.1 Options 1, 2, 3

Option 1

Option 2

Menu 15.1.1 System parameters

Menu 15.1.2 Nodes list

In 15.1.1, definition of the general. Number of call attempts and time period between attempts.

Option 3 Menu 15.1.3 Node Profile

In 15.1.2, consult message queues by number and duration. In 15.1.3.1, definition of the node call data and administrative data.

Menu 15.1.3.1 Add or change a profile

In 15.1.3.2, definition of several time periods.

Menu 15.1.3.2 Weekday schedule

In 15.1.3.3, definition of times for weekends and Bank/Public holidays.

Menu 15.1.3.3 Weekend/Holyday schedule

In 15.1.3.4, definition of the prefix(es) with which the user indicates the destination node.

Menu 15.1.3.4 Nodes prefix

Deletion of a node must be precede by a purge.

Menu 15.1.3.5 Delete a node

Synoptique de configuration

From the MAIN MENU, enter «15», validate and enter «1» and validate again. MENU 15: MENU 15 - NETWORK PARAMETERS

35H_DR_110

1 - OCTELNET ADMINISTRATION<== 2 - AMIS ANALOG NETWORKING ADMINISTRATION 3 - NAMENET DIRECTORY ADMINISTRATION Enter Option: 1

7-38



MENU 15.1: - OCTELNET ADMINISTRATION -

35H_DR_110

1 - SPECIFY SYSTEM PARAMETERS FOR NETWORKING

<==

2 - LIST VALID NODE NUMBERS ON THE NETWORK 3 - DEFINE/CHANGE NODE PROFILE

-

Enter «1».

MENU 15.1.1: - OCTELNET ADMINISTRATION -

35H_DR_110

- SYSTEM PARAMETERS FOR NETWORKING -

NETWORK MESSAGING RETRY SCHEDULES:

-

NUMBER OF ATTEMPTS BEFORE GIVING UP ON:

BUSY: 3

NO ANSWER: 3

MINUTES BETWEEN ATTEMPTS ON:

BUSY: 1

NO ANSWER: 1

NUMBER OF ATTEMPTS BEFORE GIVING UP ON:

BAD CONNECTION: 5

Supply information about the number of attempts and the period between each attempt.

After validation, return by pressing « Ctrl/C» to menu 15.1 and enter «3». MENU 15.1.3: - OCTELNET ADMINISTRATION -

35H_DR_110

- NODE PROFILE -

NODE NUMBER:

-

Select a node number from 1 to n. If this is a new number, menus 15.1.3. n for node profile are displayed successively and automatically.


7-39

Chapter

7


If the number selected is already used, the system considers that this is a modification and the following sub-menu is displayed for selecting the items to be modified one by one: OCTELNET ADMINISTRATION -

35H_DR_110

- NODE PROFILE -

NODE NUMBER: 1

NODE NAME: BORDEAUX

1 - CHANGE NODE PROFILE 2 - MODIFY WEEKDAY MESSAGE DELIVERY SCHEDULES TO THIS NODE 3 - MODIFY WEEKEND/HOLIDAY MESSAGE DELIVERY SCHEDULES TO THIS NODE 4 - SPECIFY/LIST VALID ADDRESSES FOR THIS NODE 5 - DELETE THIS NODE

7-3-4

General definition of a node profile MENU 15.1.3.1: For example: - OCTELNET ADMINISTRATION -

35H_DR_110

- NODE PROFILE -

NODE NUMBER: 1 VPMOD ID:

NODE NAME: BORDEAUX

35H_DR_110

NODE PHONE NUMBER: 0155667676

EXT:

DIALING SEQUENCE: #0N

AUTHORIZATION CODE:

DESTINATION COUNTRY: 5 - FRANCE TYPE OF ACCESS: 0 - DIRECT DIAL MAXIMUM NUMBER OF SIMULTANEOUS TRANSMISSIONS: 1 NEW TRANSMISSION LINE THRESHOLD: 0

MESSAGES AND 0

MINUTES

TYPE OF TRANSMISSION: 0 - NORMAL NAME TRANSMISSION ALLOWED: Y NODE RESPONSE ALLOWED: N SYSTEM MANAGER NAME: MARC SMITH SYSTEM MANAGER PHONE NUMBER (INCLUDE AREA CODE): 01556

EXT: 64026

SYSTEM MANAGER MAILBOX NUMBER: 64026

NUMBER OF DIGITS IN A MAILBOX: 4 NODE SERIAL NUMBER: 2024

-

7-40

Node Number This is a number from 1 to n (200), used to associate the definition menus of a same node. It is only of interest locally. However you may choose to designate a node by the same number on different sites. Number 0 is the number of the local node.



-

Node Name The name will be spoken for confirmation, when the sender enters the node prefix.

-

VPMOD ID Set locally in menu 0 generalities configuration. It appears in all the menus. Avoids confusion when remote maintenance of several sites is handled by one manager. This can be a number or a name: 01, 02, or VM SYSTEM1, VM SYSTEM2, etc.

-

Node Phone Number ___________Ext Number which will be dialled to reach the remote site. In our example, in Paris for definition of the Bordeaux node, it is: 0556138299. Do not enter a set if the number already contains the messaging system number.

-

Dialing Sequence Coding of the numbering prefixes. Example: to call Bordeaux, this is: #0N. In this item, complete the bundle seize sequence #0; N being the number defined above.

-

Authorization Code Not meaningful for an Alcatel 4400 PBX.

-

Destination Country Needed to identify certain signals. 1 USA. 2 Australia. 3 New Zealand. 4 UK. 5 France. 6 Germany/Austria. 7 Belgium. 8 Holland. 9 Japan.

-

Type of Access For the Alcatel 4635H messaging system, enter value: 0 - Direct dial.

-

Type of Transmission Enter the value: 0 - Normal. The messaging system manager can modify it temporarily to suspend message transmission or return them to the sender.

-

Name Transmission Allowed (according with remote site) If = Y, the name of the sender will be inserted at the start of the message.

-

Node Response Allowed (according with remote site) If = Y, after message reception, the node can send its messages in the same call.

-

System Manager Name For administrative use. Optional but preferable.

-

System Manager Phone Number ___________Ext To be defined, if necessary.

-

System Manager Mailbox Number The messaging system can drop voice messages relative to routing incidents in the manager’s mailbox.

-

Number of Digits in a Mailbox Number of digits to designate a mailbox in this remote node.

-

Node Serial Number This appears in menu 1 of the generalities. If the number is entered here, it will be automatically exchanged by the nodes during the first exchange. It can be v erified afterwards by accessing the node profile menu.


7-41

Chapter

7-3-5

7


Delivery time periods MENU 15.1.3.2: For example: - OCTELNET ADMINISTRATION -

35H_DR_110

- NODE PROFILE NODE NUMBER: 1

NODE NAME: BORDEAUX

WEEKDAY MESSAGE DELIVERY

WINDOW 1

BEGIN: 0:00

INTERVAL: 0 - IMMEDIATE

END:

PRIORITY: A - ADMINISTRATIVE MESSAGES

23:59


WINDOW 2

BEGIN: 0:00

INTERVAL: 0 - IMMEDIATE

END:

PRIORITY: 2 - NON-URGENT/PRIOR ITY SUBSCRIBER

23:59

WEEKDAY MESSAGE DELIVERY BEGIN:

WINDOW 3 INTERVAL:

END:

PRIORITY:


WINDOW 4

BEGIN:

INTERVAL:

END:

PRIORITY:


WINDOW 5

BEGIN:

INTERVAL:

END:

PRIORITY:

MENU 15.1.3.3: For example:

- OCTELNET ADMINISTRATION - NODE PROFILE NODE NUMBER: 1 WEEKEND/HOLIDAY BEGIN: 8:00 END: 20:00 WEEKEND/HOLIDAY BEGIN: 10:00 END: 18:00 WEEKEND/HOLIDAY BEGIN: END: WEEKEND/HOLIDAY BEGIN: END: WEEKEND/HOLIDAY BEGIN: END:

7-42

MESSAGE DELIVERY

MESSAGE DELIVERY

MESSAGE DELIVERY

MESSAGE DELIVERY

MESSAGE DELIVERY

35H_DR_110

NODE NAME: BORDEAUX WINDOW 1 INTERVAL: 0 - IMMEDIATE PRIORITY: 1 - URGENT / PRIORITY SUBSCRIBER WINDOW 2 INTERVAL: 4 - 1 HOUR PRIORITY: 0 - NON URGENT / STANDARD SUBSCRIBER WINDOW 3 INTERVAL: PRIORITY: WINDOW 4 INTERVAL: PRIORITY: WINDOW 5 INTERVAL: PRIORITY:



7-3-6

Delivery times To reduce costs while optimising message transmission between nodes, OctelNet sends several messages in a single call during selected periods of the day, which where possible, take advantage of off-peak rates, but take into account priorities. The calls are made within these periods at inter vals which can be parametered. Between the call intervals, the messages are stored in the waiting queues which c an be consulted. The periods retained are called time «windows». Five time windows can be set for working days and five others for weekends or public holidays. The intervals differ according to the type of message, urgent or not, and the user category, normal or priority, which is set in his class of service («OctelNet priority level»). There are five possible transmission priorities: -

A - Category reserved for administrative messages, in case of use of the NameNet option.

-

0 - non urgent / standard subscribers.

-

1 - urgent / standard subscribers.

-

2 - non urgent / priority subscribers.

-

3 - urgent / priority subscribers.

These priorities are classified here in increasing order. If a category is not specified, it assumes the priority level immediately below. If for example the non urgent/priority subscribers category is not defined, the messages will be routed with urgent/standard subscribers category. There are eight possible interval values called «frequencies»: -

0 - immediate.

-

1 - 15 minutes.

-

2 - 30 minutes.

-

3 - 45 minutes.

-

4 - 1 hour.

-

5 - 90 minutes.

-

6 - 2 hours.

-

7 - 4 hours.

The windows are defined by a start and end time. If the times are identical, the window is permanent. The time windows of different categories may overlap during certain periods. So, after the transmission of a message, the system will look to see if any other messages with lower urgency are waiting and will send them provided the windows overlap at this moment.


7-43

Chapter

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In the previous example, for public holidays, windows 1 and 2 overlap between 10 and 18 hours. If a non-urgent message is sent at 9:15, it will wait until 10 o’clock before being sent. But if an urgent/priority message is recorded at 9:30, it will be sent immediately and the non-urgent message waiting will follow in the same call. After 18 hours there is no overlap and any nonurgent message recorded after this time will wait until the next day, even if an urgent message is sent.

7-3-7

Node prefixes When a subscriber has recorded a message, he designates the recipient using a node prefix followed by n digits designating the voice mailbox in this node. The system will convert this prefix into a numbering sequence followed by the call number and the n digits of the mailbox number. This sequence and the call number are described in the node profile menu 15.1.3.1. Depending on the sites, the number of digits can be 3, 4, or 5. This is shown in column D in the menu below. The same node can be designated by different prefixes, according to a numbering plan defined by the client. 200 prefixes can be defined and their length can be between 1 and 10 digits. Where possible, use short prefixes which are more mnemonic. In the example below, the number of the French «département» where the site is located is used as the code. MENU 15.1.3.4: For example: - OCTELNET ADMINISTRATION -

35H_DR_110

- NODE PROFILE NODE NUMBER: 1

NODE NAME: BORDEAUX

PREFIX D

PREFIX D

PREFIX D

PREFIX D

PREFIX D

------

-

------

------

------

------

92

4

-

ENTER OPTION - A(DD ADDRESS) E(EXIT):

-

D(ELETE ADDRESS)

-

P(REVIOUS)

-

N(EXT)

After validating this menu, the definition of the node profile is terminated. If there are other modes to define, start over again in the first sub-menu of the node profile 15.1.3 and designate another node number. It is possible to modify the parameters of the node. Designate the number of the node in 15.1.3. Complete the sub-menu and select the menu(s) to be modified.

7-44



For example: - OCTELNET ADMINISTRATION -

35H_DR_110

- NODE PROFILE -

NODE NUMBER: 1

NODE NAME: BORDEAUX

1 - CHANGE NODE PROFILE 2 - MODIFY WEEKDAY MESSAGE DELIVERY SCHEDULES TO THIS NODE 3 - MODIFY WEEKEND/HOLIDAY MESSAGE DELIVERY SCHEDULES TO THIS NODE 4 - SPECIFY/LIST VALID ADDRESSES FOR THIS NODE 5 - DELETE THIS NODE

When node definition has terminated, exit OctelNet network management and return to the messaging system main menu.

7-3-8

Recording node names When the subscriber sends a message to a mailbox on the remote node, he indicates the destination using the node prefix followed by the mailbox number. For example, 88428 for node 88 mailbox 428, then #. The messaging system announces: «Node Strasbourg one, mailbox four two eight» «Confirm by # ». If the recipient has recorded his name, this name will be heard in place of the mailbox number. The name of each node must be recorded. This is carried out by calling one of the system manager mailboxes and accessing the administrator options.


7-45

Chapter

7


Follow the diagram below:

2 LISTEN TO THE INTROD. PROMPT 3 PRESS # 4 ENTER THE SYSTEM MANAGER MAILBOX NUMBER 5 ENTER YOUR PASSWORD

REVIEW

1

SEND

2

LOCATE MESSAGES

3

PERSONAL OPTIONS

4

RESTART

5

APPLICATIONS

6


9

EXIT

*

1 ENTER THE NODE NUMBER 2 ON BIP, RECORD THE NAME FINISH BY PRESSING # 3 THE SYSTEM READ THE NAME, CONFIRM BY PRESSING # OR CHANGE BY PRESSING 2 4 CONTINUE IF OTHER NODES OR EXIT BY PRESSING*

7-46

SYSTEM MANGER OPTIONS

MAIN MENU

1 CALL THE SERVER

SYSTEM BROADCAST MESSAGE

1

SYSTEM SIGN-ON GREETING

2

SYSTEM SIGN-OFF MESSAGE

3

NAME OR RENAME SYSTEM LISTS

4

NAME OR RENAME NETWORK NODE

5

GO BACK TO MAIN MENU

*

BY THE SAME OPTIONS, YOU CAN RE-RECORD THE NODE NAMES : .

ENTER THE NAME NODE. LISTEN TO THE RECORDED NAME

.

IF IT IS OK, GO TO THE NEXT NODE BY PRESSING 1 OR CHANGE BY PRESSING 2 AND CONFIRM BY PRESSING #,

.

EXIT BY PRESSING *.



7-3-9

Access authorisation for subscribers to OctelNet You must indicate the subscribers who will have access to the OctelNet network and their level of priority. This is done in the first page of menu 7 «CLASS OF SERVICE PROFILE» in the «OCTELNET PRIORITY LEVEL» item. Namely: MENU 7 - CLASS OF SERVICE PROFILE

35H_DR_110

CLASS OF SERVICE: 1

NAME:



OCTELNET PRIORITY LEVEL:0-NO ACCESS

<== EXTENDED ABSENCE GREETING ALLOWED: Y



TYPE OF AMIS NETWORKING: 0-NO ACCESS

EXT. ABSENCE GRTG. BLOCKS MESSAGE: Y MGR.

FORWARDING CONTROL: Y - USER/SYS.

MAX MESSAGE LENGTH (MIN:SEC): 1:00 ALLOWED

SEND MESSAGES: 1 - SYSTEM-WIDE


SEND BULLETINS: Y






MAX NO. OF FAX PAGES: 50

The values can be: -

0 - No access

-

1 - Standard subscriber

-

2 - Priority subscriber.

If the three cases exist, you must use three different class of service profiles and assign them to the mailboxes.


7-47

Chapter

7-3-10

7


Data collection sheets

Worksheet no. 1 - Node Profile

_____________________________

Node number: VPMOD ID:

Node name:_______________________

________________________________

Node phone number:__________________________

Extension: _________________________

______________________

Authorization code:_________________

Dialing sequence:

Destination country: ___________________________ Type of access: ______________________________ Type of transmission:

_______________________

Name transmission allowed:

________________

Node response allowed: :______________________ System manager name: _______________________ System manager phone number (include area code): __________________ Extension: ________ System manager mailbox number:________________ Number of digits in a mailbox:

________________

Node serial number: _________________________

7-48



Worksheet no. 2 - Message delivery window

Node number:———————————— Weekday message delivery window 1 Begin: _________ End: _________ Weekday message delivery window 2 Begin: _________ End: _________ Weekday message delivery window 3 Début : _________ Fin : _________ Weekday message delivery window 4 Begin: _________ End: _________ Weekday message delivery window 5 Begin: _________ End: _________ Weekend/Holiday message delivery window 1 Begin: _________ End: _________ Weekend/Holiday message delivery window 2 Begin: _________ End: _________ Weekend/Holiday message delivery window 3 Begin: _________ End: _________ Weekend/Holiday message delivery window 4 Begin: _________ End: _________ Weekend/Holiday message delivery window 5 Begin: _________ End: _________

Node name:———————————

Interval: ____________ Priority: _____________ Interval: ____________ Priority: _____________ Interval: ____________ Priorité: _____________ Interval: ____________ Priority: _____________ Interval: ____________ Priority: _____________ Interval: ____________ Priority: _____________ Interval: ____________ Priority: _____________ Interval: ____________ Priority: _____________ Interval: ____________ Priority: _____________ Interval: ____________ Priority: _____________

The data in this page must be selected in collaboration with the remote site manager. Modify the data locally to take account of any time differences between very remote sites.


7-49

Chapter

7


Worksheet no 3 - Prefix

Node number: ——————

Node name: ————————————

Prefix D

Prefix D

Prefix D

Prefix D

Prefix D

------— —

------— —

------— —

------— —

------— —

------— —

------— —

------— —

------— —

------— —

------— —

------— —

------— —

------— —

------— —

The data in this page must be established in collaboration with the remote site manager. A same site can be designated by several prefixes. It is a good idea for roaming users to be able to designate a recipient node using the same prefixes, regardless of the site from which the message is sent.

7-4

Configuring an AMIS analog network

7-4-1

General AMIS - «AUDIO MESSAGING INTERCHANGE SPECIFICATION» - is an exchange protocol between heterogeneous voice mail systems which has been established by a group of manufacturers and users. AMIS-Analog uses the DTMF codes for signalling and addressing and sends the messages in analog form. This protocol is destined more particularly for medium-sized messaging systems where the internode traffic is relatively low. Although it does not offer all the possibilities of an OctelNet type network, AMIS allows messages to be answered. Therefore there is identification of the calling node and source voice mailbox. When a message cannot be routed or accepted in the destination node, the protocol is used to return the reason for the failure to the sender. It is also possible to refuse incoming call messages from certain callers, the latter being identified by their number, or to accept messages only from callers designated in a list. The control table for calling numbers can be rendered active/non-active by the messaging system administrator and can be easily modified. The communication between two nodes can be set up via a private or public network. Calls can be authorised only via the local, trunk or authorised international network. Some users may be refused according to their «class of service». The refusal can cover: network access or access restricted to local calls, not authorised trunk calls or international calls.

7-50



7-4-2

Configuration stages

Main Menu Menu 15 Network Management

Menu 15 Network parameters Option 2 AMIS

Menu 15.2 AMIS Anal. net. Adm Options 1, 2, 3, 4

Menu 15.2.1 Retry schedules

Menu 15.2.2 Access Phone numbers

Menu 15.2.3 Dialing sequence table

Menu 15.2.4 Transm. accept. table

From the MAIN MENU, enter «15» to obtain: MENU 15 - NETWORK PARAMETERS

35H_DR_110

1 - OCTELNET ADMINISTRATION 2 - AMIS ANALOG NETWORKING ADMINISTRATION

<==

3 - NAMENET DIRECTORY ADMINISTRATION ENTER OPTION:

-

Enter «2».

The following is displayed: MENU 15 - NETWORK PARAMETERS

35H_DR_110

- AMIS ANALOG NETWORKING ADMINISTRATION -

1 - AMIS ANALOG NETWORKING RETRY SCHEDULES 2 - ACCESS PHONE NUMBERS FOR AMIS ANALOG NETWORKING 3 - DIALING SEQUENCE TABLE FOR AMIS ANALOG NETWORKING 4 - TRANSMISSION ACCEPTANCE TABLE FOR AMIS ANALOG NETWORKING ENTER OPTION:


7-51

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7

-


Enter «1».


35H_DR_110

- AMIS ANALOG NETWORKING RETRY SCHEDULES -

NUMBER OF ATTEMPTS BEFORE GIVING UP: 10 MINUTES BETWEEN ATTEMPTS: 2

The number of attempts and the time between each attempt can be modified after experimenting with these parameters. But it all depends on the number of simultaneous accesses on the remote nodes. -

Return to the previous menu and enter «2».


35H_DR_110

- ACCESS PHONE NUMBERS FOR AMIS ANALOG NETWORKING -

ACCESS PHONE NUMBER FOR PUBLIC SWITCHED NETWORK CALLS : 33#155667676 ACCESS PHONE NUMBER FOR PRIVATE NETWORK CALLS: 0##67676

The access number is that of the local node messaging system, which must be sent when contact is made with the remote node. For access to the public network, note the separator character # between the country code, regional prefix and the telephone number. This format is mandatory in the AMIS protocol. The country code, here 33, must be indicated regardless of the countries where the nodes are located. For access to the private network, the 0## sequence precedes the number. This is also a mandatory format. Validate and return to the previous menu.

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7-4-3

Numbering sequences From the MAIN MENU, enter «15», validate, then enter «3» and validate again. The following is displayed:

MENU 15 - NETWORK PARAMETERS

35H_DR_110

- DIALING SEQUENCE TABLE FOR AMIS ANALOG NETWORKING -

ENTRY

MAXIMUM

No TYPE ---

---

PREFIX

TOTAL DIGITS

DIALING SEQUENCE

-------

------------

----------

1

1

001N

11

#001N

2

2

00N

11

#00N

3

3

000N

16

#000N

4

4

N

6

N

5 6 7 8 9 10

When a user sends a message to a subscriber in the AMIS network, he indicates the number of the remote messaging service, for example 00155667676 or 00298003030. The number is read back, then after confirmation, the user indicates the number of the destination mailbox. To check that the user is authorised this type of call (trunk, international), the messaging system identifies the prefix (001N, 00N, 000N, N being any digits which follow) and consults the class of service of the mailbox. If the user is authorised, the messaging system uses the corresponding sequence to establish the call. The prefix and sequence may be identical but must nonetheless be indicated. If the user is not authorised, the messaging system plays a refusal message. Ten sequences can be defined. The type (second column) can be: -

1 - Local public network

-

2 - Trunk public network

-

3 - International public network

-

4 - Private network.


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Note that for the private network (type 4), there is no prefix. The node code and the set number form a whole (N). The prefix (third column) specifies the content of the numbering that the user must dial for each of the types defined above. The number of digits (fourth column) is the total number of digits in the prefix plus the number of digits in N. (TOT is not the mandatory number but a maximum). The sequence column represents the «number» that the messaging system must dial.

7-4-4

Validation table The use of the validation table is optional. From the «MANAGEMENT OF AMIS NETWORKING»» menu, enter «4». Initially only the two first fields are displayed. Namely: MENU 15 - NETWORK PARAMETERS

35H_DR_110

- TRANSMISSION ACCEPTANCE TABLE FOR AMIS ANALOG NETWORKING -

TRANSMISSION ACCEPTANCE TABLE ACTIVE: N A(CCEPT)/B(LOCK) CALLS FROM PHONE NUMBERS IN TABLE: A

ENTER OPTION - A(DD)

C(LEAR)

D(ELETE)

R(EVIEW):

To accept all calls, confirm N (table inactive) and A (accept). Quit the menu. If you want to accept calls from certain AMIS modes only, enter Y (table active), and A (accept). The choice field is completed. Then select A(dd). The following field is displayed in place of the choice field: ADD THE PHONE NUMBER OF A VOICE PROCESSING SYSTEM FROM WHICH MESSAGES WILL BE ACCEPTED:

Enter the telephone number of the calling node in the AMIS format, seen above: country code # regional code # telephone number. After validation, you can add another number or quit to make another choice. Caution: All calls will be refused in the following cases: -

A(ccepted) is selected and the table is active (Y).

-

ENTER is selected on a phone number request before any numbering.

By option D, you can delete a number already entered. DELETE PHONE NUMBER FROM TRANSMISSION ACCEPTANC E TABLE:

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Enter the number in the AMIS format. You can obtain the list of existing numbers by selecting choice R (REVIEW) beforehand and printing out this list. All the numbers can be erased by choice C. If you want to refuse messages from specific numbers, validate the table by Y, enter B (BLOCK), followed by A(DD). ADD THE PHONE NUMBER OF A VOICE PROCESSING SYSTEM FROM WHICH MESSAGES WILL BLOCKED:

You can also erase a number from the blocking table by D (delete).

7-4-5

Subscribers access authorisation to the AMIS network You must indicate the subscribers who have access to the AMIS network and their call authorisation. This is carried out in the first page of menu 7 «CLASS OF SERVICE PROFILE», in the «TYPE OF AMIS NETWORKING» item. Namely: MENU 7 - CLASS OF SERVICE PROFILE

35H_DR_110

CLASS OF SERVICE: 1

NAME:



OCTELNET PRIORITY LEVEL:0 - NO ACCESS

EXTENDED ABSENCE GREETING ALLOWED: Y



TYPE OF AMIS NETWORKING: 0- NO ACCESS<==

EXT. ABSENCE GRTG. BLOCKS MESSAGE: Y

FORWARDING CONTROL: Y - USER/SYS. MGR.




SEND BULLETINS: Y






MAX NO. OF FAX PAGES: 50

- Continued -

The values can be: -

0 - No access

-

1 - Access via the local public network or private network

-

2 - Access via the trunk public network

-

3 - Access via the international public network.


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If the four cases exist, you must use four different class of ser vice profiles and assign them to the mailboxes. In addition, AMIS and OctelNet can co-exist and certain subscribers may be authorised on one and restricted on the other. The classes of service must be adapted as a ppropriate.

7-4-6

Sending an AMIS message REPLAY

MAIN MENU REVIEW

1

SEND

2

1

ENTER MAILBOX NUMBER

RECORD MESSAGE END

SPELL NAME #

#

AMIS ANALOG NETWORK DESTINATION

CHECK RECEIPT

3

PERSONAL OPTIONS

4

RESTART

5

SEND

#

*

LISTEN TO ADDRESS AGAIN

1

CANCEL

*

EXIT

MESSAGE SENT

1

# #

ENTER ACCESS TELEPHONE NUMBER AND PRESS

#

CONFIRM

#

ENTER MAILBOX NUMBER AND PRESS

#

SEND MESSAGE TO ANOTHER MAILBOX OF SAME ACCESS PHONE NUMBER

1

EXIT AMIS ANALOG NETWORKING

2

RETURN TO MAIN MENU

*

After recording a message it may, amongst other things, be sent to an AMIS node using the ## sequence. You are prompted for the telephone number of the node and after the announcement and confirmation, the mailbox number. You can designate another mailbox in the same node by 1, or by 2, backtrack and designate another node or non AMIS address. In AMIS, there is no delivery option: urgent, private, standard, confirmation or off-line deliver y. Only advice of non-delivery exists. When you have received an AMIS message, you can send a reply message in the same way as for any other message (by entering «8»).

7-4-7

Advice of non-delivery When a message destined to an AMIS node could not be delivered to the recipient, the sender subscriber is informed of this by a voice message. The reasons can be: Incorrect number. Destination busy. Destination no answer. No answer after making contact with the nodes. Transmission problem. Destination disk full. Calls refused by destination. Sender calls refused.

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-

Message sent, no reply from destination. Defective recording. Unknown destination mailbox. Message refused by destination mailbox. Destination mailbox full.

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IP OCTELNET

7-5-1

General information This is the OctelNet protocol digital version, available in release 2 in the Alcatel 4635H/J system. The «IP OCTELNET» function allows customers to connect their voice mail system to the company IT network via the TCP/IP protocol, thus allowing voice messages and faxes to be exchanged via long distance networks (WAN). Private or public networks supporting the TCP/IP protocol can thus be used to connect up to 1000 Alcatel 4635 systems between them throughout the world, with all the functions provided by message exchange via OctelNet. A digital OctelNet network is as flexible as an analog OctelNet network, but has additional advantages in terms of cost, speed of transfer and facility of use. Such systems can thus transmit voice and fax messages via the IP network to other Alcatel 4635J/ H (R.2) systems or Octel voice mail systems which have the Aria 2.0 software version, a network board and the «IP OCTELNET» function.

7-5-2

IP OCTELNET architecture Below is an example of an OctelNet digital network with a support OctelNet analog network .

Subscriber

Alcatel 4400 +

Alcatel 4400 +

Alcatel 4635

Alcatel 4635

44

Subscriber

0 440

00

Trunk groups (support analog link) PC

Ethernet LAN

PC

ROUTER

WAN


ROUTER

Ethernet LAN

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IP OCTELNET management procedure As regards management, there is no difference between using the «IP OCTELNET» function and an OctelNet analog network: they have the same user interfaces and network addressing method, and use the same schedules. Only a few additional parameters have to be entered (IP address of the remote voice mail service, option of having the OctelNet analog network as support, etc.) by the installation engineer. In the «IP OCTELNET» environment, each Alcatel 4635 voice mail board, identified within the network by a single IP address, is connected to the customer network via its LAN interface. When transferred, the messages are sent via TCP/IP to the IP address of the remote voice mail service, as defined initially by the manager in the remote node profile parameters. Note: Multiline transmission and SNMP protocol are not available on a digital OctelNet network.

7-5-4

Fallback analog network The «IP OCTELNET» function is used in «over-layer» in the OctelNet analog network which will be used as a fallback solution if the digital network is not available. The manager first defines a retransmission schedule for the digital network, specifying the number of attempts at sending a message via the IP network, as well as the time between attempts. He must then, in each OctelNet digital network node profile, manage the possibility of using the OctelNet analog network as support, if there is a problem. In this case, the defined number of message send attempts to a specific node via the IP network has been reached and the Alcatel 4035 server automatically switches to analog transmission mode via the normal OctelNet network, in order to transmit messages still in the queue for the remote node. When these messages have been sent, the Alcatel 4035 system automatically returns to digital mode.

7-5-5

Advantages of the IP network/protocol mode • Cheaper communications

For transferring messages, IP OCTELNET uses the high bit rate links available in the IT network architecture, which reduces the cost of such transfer. Transmission bit rate in OctelNet analog network mode is much slower, resulting in much higher operating costs. • Better transmission quality

Messages are transmitted in digital mode from end to end if there is no intermediate digital/ analog conversion or vice-versa, thus providing improved quality of transmission, without the noise characteristic of telephone links.

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• Higher transfer bit rate

IP OCTELNET uses high bit rate data transfer, which gives reduced routing times, even during busy periods. Performance in terms of bit rate depends on the characteristics of the links connecting the voicemail systems. E.G.: -

a one-minute voice message is routed in a few seconds on a line with a bit rate of 256 kb/s,

-

The transfer time is reduced even further to 1/20th by using a 10 megabit Ethernet point-topoint connection.

Under these conditions, therefore, (10 megabits), a one-minute voice message can be transmitted in less than 3 seconds. Transfer time is also dependent on other variables: time taken to establish connection, volume and number of messages supported by the connection and network load. • Preservation of ports

IP OCTELNET uses the LAN voicemail interface for network connection without using the ports, thus leaving them available for other applications. • Increased security

Digital message data is encrypted according to a proprietary algorithm, which ensures security of transfer and avoids the danger of pirating, in IP network/protocol mode. The table below gives a summary of the advantages of IP network/protocol transfers over the OctelNet Analog network mode: Function Connection to the LAN/WAN IT network

IP/OctelNet switching Data encryption


Advantage Reduced transfer time and reduced costs Ports available for other applications Improved transmission quality Safeguard against IP malfunction Security of transfer

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7-57-5-6 6

7


Impa Im pact ct of voic voice em mai aill tra traffi ffic c on on IIP Pn net etwo work rk/p /pro roto toco coll The impact of traffic generated by the exchange of voice and fax messages on the company network obviously depends on the frequency of use of the inter-voice mail network by subscribers. It is however possible to evaluate the impact, since since Alcatel 4635 systems in release 2 digitalise voice signals at a maximum rate of 24 kbit/s, which gives a bit rate during message exchange of approximately 32 kbit/s (i.e. 240 kb of data per minute) due due to the additional additional information in the address and verification of the frames. In other words, a 4-minute message is equivalent to slightly less than 1 Mb of data. If an OctelNet analog network is already in place, it is possible, on the basis of its traffic, to estimate the impact on the LAN of the traffic generated by the installation of an OctelNet digital network. Furthermore, since Alcatel 4035 systems are are designed to send a maximum of only 20 minutes of voice mail data per minute, this corresponds to a maximum utilisation of 6.5% of the capacity of a 3 Mbits/s Mbits/s Ethernet Ethernet network. network.

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Chapter

8

Facilities

This chapter details some straightforward facilities with a view to answering the most common questions. Note: Training managers and system administrators can create a training voice mailbox and record all or some of the following messages in this same voice mailbox and then send them to all the subscribers.

Here is an introduction model: «Hello, this is (name of the training manager). This is a short tutorial to help hel p you get to grips with your Alcatel voice mailbox. To listen to this message later, press «#» to play it again or press «3» twice to fast forward to the end and press «9» to save it». You can record messages for the following facilities taken as examples: • Tip # 1: 1: Abbrev Abbreviat iated ed messa message ge guides guides

«To «To speed up your interaction with the voice messaging system, syst em, put the standard level message guides - the default value - to the level of the abbreviated message guides. The abbreviated message guides are shorter and less formal». In the main menu, press «4» to obtain the personal options. If the fax function is active, press «1» for the general options. Press « 2» for the management options. Press «3» for the message guide level. Press «3» for the abbreviated message guides. • Tip # 2: Scann Scanning ing messag messages es

«To scan new messages faster, press «1» for playback, then press «#»» to move on to the next message». • Tip # 3: 3: Playb Playback ack func functio tions ns - Spee Speed d

«Some people speak too fast, others too slowly. When you listen to your messages, press « 4» once or twice to slow down the messages that are too fast. Press «6» once or twice to speed up those messages that are too slow». • Tip # 4: 4: Playb Playback ack func functio tions ns - Volu Volume me

«Sometimes a message may be difficult to hear. Press « 9» once or twice during playback to increase the volume». • Tip # 5: 5: Playb Playback ack func functio tions ns - Rew Rewind ind

«Press «1» to rewind the messages by 10 seconds. Press « 1» twice to rewind to the beginning of the message».


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Facilities

• Tip # 6: Playback Playback functions functions - Fast Fast forward forward

«To fast forward a message by 10 seconds, press «3». Press «3» twice to fast forward to the end of the message». • Tip # 7: 7: Pause Pause during during mess message age play playbac back k

«Press «2» to pause for 10 seconds during the playback. Press « 2» twice to extend the pause. To continue playback, press «2» again. Message playback will start again where you interrupted the playback». • Tip # 8: Automati Automatic c envelope envelope informa information tion concern concerning ing time time and date date

«So that you can hear the time and date when each message dropped in your voice mailbox was sent, the time-date stamp function must be authorised in your service class and you must activate it via the personal options menu». «To «To obtain the personal options, press «4» in the main menu. If the fax function is active, press «1» to listen to the general options. Press «2» for the management options. Press «4» to listen to the date and time. Press «1» to activate the time-date stamp». «If you do not want to listen to this information automatically, you can listen to the message envelope information by pressing « 5» at any time during playback. The envelope information provides the date and time when the message was sent and the following information for the system senders: name of sender, voice mailbox number and message length. When the information has been distributed, the message playback continues». • Tip # 9: Fast Fast mess message age delete delete

«To delete messages quickly, press «3-3-7». Press «3» twice to move to the end of the message and then press «7» if you want to erase the message. When the message is deleted, you cannot retrieve it again». • Tip Tip # 10: 10: To To obta obtain in hel help p

«To «To obtain help or instructions concerning the t he use of your voice mailbox, press «0». Pressing «0» from the main menu will indicate the number of new messages. Pressing «0» from another menu will provide a help message guide. Press « 0» twice at any time when you are connected to your voice mailbox to communicate with an attendant if there is one available». • Tip # 11: Retur Return n to voice voice mes messag saging ing

«To «To access other voice mailboxes in the system when you have finished using your voice mailbox, press «5» in the main menu to return to the initial system message guides. You can then access other voice mailboxes or other applications without having to on-hook and dial again». • Tip # 12: 12: Confir Confirming ming message message reception reception

«To «To know if a person has received your message, use the confirm reception function. After sending your message, press «3» for message confirmation and «1» to request confirmation of reception. When the recipient listens to your message, a reception message (including precise time and date of playback) will be created automatically and sent to your voice mailbox».

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Facilities

• Tip # 13: Notification of non-reception

«When you send messages to a long list of recipients, you may want to know if the message has not been received or played back by any of the recipients. In this case, use the non-reception notification. After recording your message and entering the destination, press «3» for message confirmation and «2» for notification of non-reception. If, after a pre-set number of days, your message has not yet been listened to, a notification message will be automatically sent to your voice mailbox». • Tip # 14: Delayed delivery reminders

«Send yourself a copy of a message requesting follow up on a precise date by indicating that this is a delayed delivery message. After entering your voice mailbox number as destination, press «4» for delayed delivery, then the day, date and time as requested by the system». • Tip # 15: Voice service memos

«Use your personal distribution lists to send voice service memos. To create a personal distribution list, press «4» to obtain the personal options. If the fax function is active, press « 1» to listen to the general options. Press «2» for management options. Press «2» for the distribution lists. Press «1» and reply to the message guides to create the list». «When the list has been created, enter the two digits for the distribution list number to send a message to your personal distribution list». • Tip # 16: Skip greeting message

«When you have called someone and been transferred to a voice mailbox, you can skip the greeting message and leave a message by pressing « #» . If this operation does not succeed, it means that the called user has activated either a routing message in case of prolonged absence, or «#» for simplified access». • Tip # 17: Greeting message in case of prolonged absence

«When you record a greeting message in case of prolonged absence, this message will automatically take priority over your personal greeting message. Each time you access your voice mailbox, the server reminds you that you are using the greeting message in case of prolonged absence and asks whether you want to keep it or delete it. When you delete the greeting message in case of prolonged absence, callers will hear your personal greeting message again». «The server allows the callers hearing the greeting message in case of prolonged absence to select one of the following options: Press « 1» to on-hook. Press « 2» to reach another set. Press «3» to leave a message regardless». «You cannot bypass the greeting message in case of prolonged absence by pressing « #» . The server prompts callers using a rotary dial telephone set to leave a message». «All messages, whether local or network, are blocked when the greeting message in case of prolonged absence and message block functions are activated in a voice mailbox. If the class of service is configured in such a way that messages are blocked when a greeting message in


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8

Facilities

case of prolonged absence is recorded, subscribers hearing the meeting message in case of prolonged absence will hear the following voice guide: «Your voice mailbox cannot receive any new messages unless your greeting message in case of prolonged absence is deleted». «If subscribers record a greeting message in case of prolonged absence but do not block their voice mailbox, messages continue to be delivered. The server informs the sender subscriber in the following manner: your message to (name or node number) (name of the subscriber of the remote voice mailbox) sent on (date/time) has been delivered. However, the recipient has activated his greeting message in case of prolonged absence. To repeat, press «1». To erase and continue, press «2». • Tip # 18: Faster execution of the steps

«Press «#» to indicate that an entry is complete after entering your password, destination or personal distribution list number. The server will not have to wait to determine whether you have finished entering the digits». • Tip # 19: Recording voice messages again

«When you call someone, you are forwarded to a voice mailbox and record a message. Press «#» to indicate that your message has terminated. Press «1» to accept the recording as is. Press «2» to listen to your message. Press «3» to delete the message and record a new one». • Tip # 20: Playback replies

«When you receive a message, press «8» and record your reply. You can listen to your reply before sending it by pressing «1». To send your reply, press «#» . • Tip # 21: Sending copies of messages received

If you have received a message that you want to share with other company employees, press «6» at the end of the message. The server prompts you to record an introduction. You can then enter the number of the voice mailboxes of the subscribers to whom you want to send the message. However, if the message is designated «private», you cannot send copies of this message. • Tip # 22: Sending messages

«To send a message, press «2» from the main menu. Record your message. Press «#» to terminate the message. (You can also press «1» to listen to your message before pressing «#» ). Enter the destination which can be the number of a voice mailbox, personal distribution list number or the number of a general distribution list. You can also press «#» and then spell the name of the recipient. After entering the destination and pressing «#» , the server prompts you to enter other destinations. Listen to the destination confirmation and then press « #» to confirm the sending of the message». • Tip # 23: Dialling by name

«If you have forgotten the number of voice mailbox of a subsc riber when you are about to send a message, press «#» to use the dial by name function. The server prompts you to spell the surname of the recipient. The server will playback the name of the recipient as soon as it has received enough «characters» to associate this name with a voice mailbox or else will playback a list of subscribers if there are several combinations possible».

8-4


Chapter

9

Glossary

A Access to network messaging:

OctelNet characteristic allowing the system administrator to classify subscriber network messaging system accesses in three levels: priority access, standard access and illegal access. Access:

Entry point in a function, voice mailbox or server. ACD (Automatic Call Distribution):

Equitable method of call distribution between the members of a same hunting group. See also Hunting group . AMIS:

See Network . Announcement distribution:

General messages distributed in the subscriber voice mailboxes after the general distribution message and before the regular messages. They are distributed from a type 4 voice mailbox to a specific subscriber group. Answerphone mode:

Operating mode in which the server carries out a 3 step answerphone function: (1) answers the calls routed to the ser ver, (2) plays the personal greeting message from voice mailbox of the called subscriber or the standard greeting message of the server including the name recorded for the called subscriber, (3) records and stores the message of the caller to be played back later by the recipient. Automated attendant:

Server function which answers calls and prompts the caller to dial a set number or to spell a name. When the caller has entered the number, the automatic attendant will transfer the call. Automatic Call Distribution:

See ACD . Automatic transfer:

Function which routes a caller to an attendant in certain conditions. For example, if the caller calls from a rotary dial telephone and cannot respond to the message guides of the server. The transfer can be supervised or not.


9-1

Chapter

9

Glossary

C Call group:

This function allows the administrator to restrict access by callers to type 29 to 33 voice mailboxes. Call processing:

Automatic attendant. This function extends the server possibilities and includes, in particular, the ECP and ICMB functions Caller:

A caller is an internal or external correspondent, subscriber or not, who wants to reach a called party and who is connected to a mailbox. Class of service:

The definition of a box is completed by a set of parameters, called the class of ser vice, which restrict or increase the possibilities offered by the type of box. A class of service can be common to several boxes. Common fax (Alcatel 4635H):

Document which has been faxed to a fax response voice mailbox and which can be consulted and printed by callers. CS:

See Class of service .

D Data processing:

Set of operations required to produce the output files. Default value:

Value assigned by the program or the ser ver when no other value has been specified by the subscriber or the system administrator. Dial by name on network:

OctelNet function used to send messages to remote server subscribers via dial by name. The messages are sent to a voice mailbox forwarded on the local node from which the ser ver will be automatically routed to the remote node (see also «Dial-by-name»).

9-2


Glossary

Dial by name:

Function allowing a subscriber to address a message to another subscriber by dialling the destination voice mailbox rather than the number. The administrator can de-activate dialling by class of service name if he feels that this form of addressing is inadequate. Dial by NameNet name:

Network message addressing method by spelling the remote subscriber name. Direct access:

FaxCall application caller access method, without passing via the ECP menu message guides. DTMF:

Tones produced by the telephone keypad keys. Each key sends single tones. The DTMF mode is used to send digital signals (from a keypad set) by transmitting specific frequency pairs.

E ECP (Enhanced Call Processing) voice mailbox:

See chapter 4, voice mailboxes types 31, 32 and 33. ECP (Enhanced Call Processing):

See chapter 4, voice mailboxes types 31, 32 and 33.

F Fax machine:

Equipment facilitating the transmission of facsimile images via a carrier network. The image is digitised by the sender set, re-constituted by the receiver set and copied to paper. Fax on request (Alcatel 4635H):

Possibility of selecting a fax from a fax menu and to request its printout on a designated fax machine. FaxAgent (Alcatel 4635H):

Octel storage and transmission product for faxes allowing subscribers to receive fax messages in their voice mailbox and to print them as required on a designated fax machine. Fax agent also allows subscribers to send the fax to a voice mailbox of another subscriber.


9-3

Chapter

9

Glossary

FaxBroadcast (Alcatel 4635H):

A type 45 fax broadcast voice mailbox can be part of a personal or general distribution list and can be configured to print automatically on a fax number each time that a message is received. FaxCall:

Combination of hardware and software allowing the server and data module to be integrated in the fax of a caller. The documents faxed are sent to the data module via a fax machine. Copies can be faxed to the caller when requested by the latter. FaxResponse (Alcatel 4635H):

Type 47 common voice mailbox for fax. This function provides fax on demand in an application on the server. Using a combination of ECP voice mailboxes, fax ICMB voice mailboxes and fax delivery voice mailboxes, callers c allers and subscribers can select their faxes from a menu and print out the faxes selected on the fax machine of their choice. FaxStation (Alcatel 4635H):

When operating as a fax station, a type 45 voice mailbox collects the faxes sent to the server by the PBX from fax machines that are busy or out of service. The fax machines must be compatible with the same PBX as the server s erver

G General distribution lists:

These lists are created by the administrator in order to convey the same message to several pre-set voice mailboxes. The number of the distribution list then becomes the message destination. Each general distribution list is a type 6 voice mailbox, established in menu 8. General distribution:

Message recorded by the system administrator. A general distribution message is extended by all subscribers as soon as they access their voice mailbox. This message cannot exceed one minute or be interrupted by the subscriber. Generic character:

Symbol (%) used in certain FaxCall application fields to represent a range of numbers to select. For example, to select digit 10, then all numbers from 100 to 199, finally all the numbers from 1000 to 19999, etc. just enter 1%. You will obtain the list of all the numbers starting with 1. Greeting message:

Message recorded allowing the caller to identify to where his call has been routed. The greeting message is the first message heard by callers if the number dialled is busy or does not answer. Greeting messages can be recorded by the subscriber or else generated by system.

9-4


Glossary

Group:

Community of interests established for a set of subscribers (example: the subscribers in the same department of a company). The reason for a group is to simplify interaction between the subscribers who are members of the group. Each group can have its own announcement voice mailbox, automated attendant, express addresses, etc.

H Help message:

Phrases heard by subscribers or callers explaining where they are in the server and what options are available to them. Hunting group:

Group of lines or network lines having the same addressing initial digit. Starting with the first line of the group, the PBX will examine the station or network lines in this group and route the call to the first free line in the t he group.

I ICMB (Information Centre MailBoxes) voice mailbox:

Voice mailbox for storing information, announcements or faxes made available to subscribers and other external correspondents (se ( seee chap chapte terr 4, voice mailboxes types 1, 2 and 3). 3). ICMB voice mailbox for playback and response:

See type 2 voice mailbox . ICMB voice mailbox with greeting message cycle:

Type Type 3 voice mailbox which can have up to 6 cyclical greeting messages. Information Centre MailBoxes (ICMB):

See ICMB voice mailbox .

M Message waiting notification:

Function allowing the server to call subscribers to inform them that there are new messages waiting in their voice mailbox. Subscribers receive these calls on the number indicated and according to the time defined. The notification of calls activation/de-activation operation is a voice interface option.


9-5

Chapter

9

Glossary

Message-guide:

(1) Voice messages intended to guide subscribers regarding the various options. There are three levels of message guides in voice messaging system mode (standard, detailed and abbreviated), that subscribers can select. (2) Expression or phrase appearing on the management terminal screen proposing choices for the administrator or supplying information regarding the state of the server. Multiple greeting messages:

Voice interface option allowing subscribers to record separate s eparate greeting messages according to the circumstances: when busy or on no answer. answer.

N Nested lists:

Lists contained in another list. Network fax (Alcatel 4635H):

Function used to send fax messages with a voice introduction over an OctelNet network. Network:

There are two types of inter-site exchange protocols. AMIS, a simplified analog protocol offering heterogeneous messaging system inter-connection, and OCTELNET, OCTELNET, an analog/digital protocol with more features, but which can only be used between OCTEL messaging systems, including Alcatel 4635. Night service mode:

Telephone system operation including instructions for forwarding calls reaching the main number when no attendant is available. Non subscriber:

Persons to whom no voice mailbox has been assigned on the server. Non subscribers may be located on site or off site and do not require a telephone set on the premises. Notification of non receipt:

Delivery option instructing the server to send notification to the sender voice mailbox if the message sent to another subscriber has not been received within a predefined period. The interval for notification of non reception is established for the entire system by the administrator. Notification:

A subscriber can be informed of messages waiting in his voice mailbox. This notification can be via an LED on the user’s own set or by an internal or external telephone call. The subscriber can then validate this notification by call or not.

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Glossary

O Octel Centralised Server Administration (CSA):

See CSA. OctelForm:

Optional application. An OctelForm form comprises a series of questions recorded by the questionnaire manager. They are distributed to a caller in a given order. The answers to the OctelForm questions can be obtained verbally via a type 10 voice mailbox or by pressing the keys on a DTMF keypad telephone set via a type 12 voice mailbox. A type 11 voice mailbox, called a transcriptor, collects the replies and processes them. OctelNet:

See network. Open system mode:

Operating mode allowing non subscribers to leave messages directly in voice mailbox of the subscriber without calling the subscriber. The non subscriber dials the ser ver access number, then the number of the subscriber set. The open system mode is a subset of the answerphone mode. Ordinary fax (4635H):

Used to send a fax to a subscriber voice mailbox.

P PBX:

Telephone switching equipment located in the offices of a company and designed to process incoming, outgoing and internal calls. Personal distribution list:

Distribution list created in the voice mailbox of a subscriber for his own personal use. This type of list is used to send the same message to multiple destinations and is only recorded once. Depending on the class of service, each subscriber can have up to 15 lists, each list containing a maximum of 25 subscribers. These lists are numbered from 11 to 25. Port group:

Functional block of access gates. Assigning gate groups is used for selective forwarding to an attendant when a subscriber or external caller needs help. The gate groups are included in statistics reports.


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Glossary

Ports:

A port is an access channel to the messaging system. By configuration, the ports can be multifunction or restricted to certain functions. For example, certain ports can be reserved for incoming calls.

R Real-time:

Data processing mode that processes the data as soon as they are received by computer, rather than storing them for later processing. Residential subscriber:

Subscriber with restricted functions (usually, the subscriber’s family) able - with certain restrictions - to send messages to the host subscriber or receive them on his behalf, using a special sector of the subscriber voice mailbox. Residential subscribers cannot access other server functions. The host subscriber listens to the residential voice mailbox messages before any other messages. Rotary dial telephone:

Telephone set using numbering by rotary style which does not produce DTMF tones. Rotary dialling produces pulses corresponding to the number dialled. Routing:

Sending a copy of a voice message or fax message to another subscriber.

S Secondary fax machine:

Substitute fax machine in the case where the subscriber does not want to use the main destination fax machine. For example, if a subscriber is away on a business trip, he can define the fax number of his hotel as the fax substitute secondary destination. The choice of secondary fax is made via the voice mailbox print sub menu. Selective transmission:

Available with Octel Index I and II. This function allows administrator to define three transmission levels for a subscriber, application or group. Defined in the class of service, the three levels are: no transmission authorised (reception voice mailboxes only), transmiss ion authorised in the group only and transmission authorised to the entire system. Simplified access in answerphone mode:

Function allowing subscribers to call their voice mailbox in answerphone mode by pressing the simplified access key during greeting message playback, then dialling the password after the message guide.

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Glossary

SMT (System Manager Terminal):

See System Manager Terminal . Sub-group:

Sub-groups are group subsets. Each group can be divided into 10 sub groups, possessing common interests, for example the same announcement voice mailbox, the same attendant, the same attendant times and the same night ser vice destination. Subscriber:

User who is assigned a voice mailbox number on the server. The subscribers can be on site or off site and are not obliged to have a telephone set. All subscribers can access all server functions authorised by their class of service. System Manager Terminal (SMT):

Video terminal connected to the server allowing the administrator to configure and modify the operating parameters and to monitor server operation.

T Transfer under supervision:

The server monitors the call to determine whether the called set is free, busy or not answering. In the last two cases, it will resume control and propose the appropriate options to the caller. Transfer without supervision (blind transfer):

The server does not monitor the transfer of the call from the caller. If the called set is busy or does not answer, the caller will just hear the busy tone or the no answer tone or voice mailbox greeting menu. Type of message:

There are three types of message: new, archived and delayed delivery. Type of voice mailbox:

Voice mailbox type established by the administrator in menu 8. The type of voice mailbox determines the mailbox function.

U UCS:

PBX device for passing calls to a hunting group in a cyclical manner, so that each line receives approximately the same number of calls.


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V VAT (Value Added Text):

Information added at the top of the fax page, including the fax number, date, time and page number. Verification of messages not listened to:

Subscribers hear a message guide which prompts them to listen to new messages that they have not yet listened to, when they access their voice mailbox. Voice mail mode:

General messaging system functions allowing all subscribers to exchange messages or information with other subscribers without being in direct telephone contact. During the same server call, subscribers can send messages, listen to messages sent by other subscribers or left by external correspondents, answer messages and send copies of messages to other subscribers. Voice mailbox:

Place for voice mail and fax message reception and storage on the server. A voice mailbox allows subscribers to receive and exchange messages without being in direct telephone contact. Special type voice mailboxes support special functions (see chapter 4). Voice processing:

Technology used for recording and storing audio messages for subsequent retrieval. Voice processing uses a telephone network established as communication means to exchange information between system users. In voice processing, the telephone is the entr y point to the server.

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Alcatel 4635.pdf

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