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3 Organizational Context & Scope 3.1 Scope of this QUALITY A!UAL 3.1.1 This QUALITY A!UAL has "een #e$elope# "% as applica"le to the pro$ision of anage'ent Cons(lting Ser$ices) specificall% Q(alit%) *ealth) Safet% an# +n$iron'ental ,Q*S+cons(lting ser$ices an# training. 3. Co$ere# Acti$ities 3..1 Acti$ities a##resse# "% this QUALITY A!UAL are those ser$ices perfor'e# "% at the follo/ing "(siness location,s-0 xxxxxxxxxxxxxxxxx 3.. QUALITY A!UAL re(ire'ents also co$er on2site acti$ities perfor'e# at the clients facilit% or offices) as specifie# "% contract or agree'ent. 3.3 4(siness 5(nctions 3.3.1 ar6eting an# 4(siness 7e$elop'ent 3.3. 8ro9ect A#'inistration an# anage'ent 3.3.3 Cons(lting 3.3.: Training 3.3.; A(#iting 3.3.< Office A#'inistration 3.3.= Acco(nting an# 8a%roll 3.: 8ro#(cts & Ser$ices 3.:.1 anage'ent S%ste's 3.:.1.1 8rocess St(#% > ?ap Anal%sis 3.:.1. anage'ent S%ste' planning 3.:.1.3 anage'ent S%ste' #oc('entation 3.:.1.: anage'ent S%ste' i'ple'entation 3.:.1.; anage'ent S%ste' 'aintenance 3.:.1.< 8erfor'ance of Internal A(#its 3.:.1.= anage'ent @epresentati$e s(pport 3.:.1. 5acilitation of anage'ent @e$ie/s 3.:.1.B +'plo%ee training an# s6ills #e$elop'ent 3.:.1.1 @egistrar selection assistance an# relate# s(pport 3.:.1.11 Certification a(#it) s(r$eillance a(#it an# re2certification s(pport 3.:.1.1 Anal%sis of #ata 2 process perfor'ance an# pro#(ct confor'ance 3.:.1.13 8rocess I'pro$e'ent 3.:.1.1: S(pplier s(r$eillancesD inspectionsD s(ppl% chain a(#its 3.:.1.1; Other o(tso(rce# Q*S+ s(pport 3.:. Co'pliance 8rogra's ,*S+-0 3.:..1 ?eneral Safet% ,OS*A 1B13.:.. Constr(ction Safet% ,OS*A 1B<3.:..3 Safet% A(#its > O*SA Eoc6E Inspections 3.:..: Safet% an(als an# 8rogra' 7e$elop'ent 3.:..; anage'ent S(pport 3.:..< Inci#ent > Acci#ent In$estigation 3.:..= OS*A Inspection S(pport 3.:.. Client Specific Safet% Cons(lting 3.:..B +'plo%ee Training 3.; 8ro9ect Str(ct(re F organizational chart 5ig(re 1 F T%pical 8ro9ect Str(ct(re 3.< 8artnerships 3.<.1 At this ti'e there are no partnerships. 'a% elect in the f(t(re to for' 9oint $ent(res /ith other co'panies ,Goint Hent(re 8artners- fro' ti'e to ti'e #epen#ing on the size size an# scope of pro9ec pro9ects. ts. +ach GH /ill /ill #eci#e #eci#e /hether /hether to follo/ follo/ the QUALIT QUALITY Y A!UAL) the GH partners QS) or a#opt a pro9ect2specific one.
3.= S(ppl% Chains 3.=.1 8roc(re'ent an# p(rchasing acti$ities are controlle# "% proce#(res an# t%picall% incl(#e the pro$ision of professional ser$ices s(ch a(#iting) cons(lting) certification) etc. 3.=. Hen#ors (se# "% are s("9ect to pre2(alification prior to (se an# are 'onitore# for the #(ration of the pro9ect to /hich assigne#. Client #esignate# so(rces 'a% also "e (se#) /here specifie# "% contract. 3. @elationships /ith intereste# parties 3..1 In a##ition to o(r s(ppliers) has $ario(s other intereste# parties /hich it #eals /ith. A list of these parties is sho/n in :. "elo/. 3.B QUALITY A!UAL 8olic% State'ent & QUALITY A!UAL O"9ecti$es 3.B.1 As part of o(r co''it'ent to pro$i#ing in#(str%2lea#ing anage'ent Cons(lting Ser$ices) has esta"lishe# a QUALITY A!UAL 8olic% state'ent ,see QUALITY A!UAL.1-. This polic% incl(#es a co''it'ent to (alit%) c(sto'er satisfaction an# contin(o(s i'pro$e'ent) an# ser$es as the fo(n#ation for esta"lishing o(r QUALITY A!UAL perfor'ance o"9ecti$es ,see QUALITY A!UAL.-. : Intereste# 8arties an# @e(ire'ents :.1 Intereste# 8arties that are consi#ere# rele$ant to this QUALITY A!UAL incl(#e the follo/ing0 :.1.1 Clients :.1. Hen#ors :.1.3 +'plo%ees of the organization :.1.: Contractors pro$i#ing ser$ices to the organization :.1.; Ins(rance co'panies :.1.< @eg(lator% "o#ies :. Legal) reg(lator% an# other re(ire'ents rele$ant to this QUALITY A!UAL incl(#e the follo/ing0 :..1 Client contracts :.. In#(str% Co#es an# Stan#ar#s ,e.g.) AS+) A8I) AST) !AC+) AISC) AS) etc.:..3 International Stan#ar#s ,e.g.) ISO B1-) :..: US Stat(tes an# reg(lations ,e.g.) OS*A) +8A) *I8AA:..; Other international la/s :.3 Legal) reg(lator% an# other re(ire'ents are i#entifie# an# assesse# as part of the proposal re$ie/ process an# for' part of s contract(al o"ligation /ith the client. :.: S(ch re(ire'ents are accesse# electronicall% /here possi"le fro' their originating so(rces) an# $erifie# perio#icall% as appropriate to the pro9ect. ; @esponsi"ilities an# A(thorities ;.1 Top anage'ent ;.1.1 7efine the QUALITY A!UAL 8olic% an# QUALITY A!UAL O"9ecti$esD ;.1. +ns(re the co''(nication an# (n#erstan#ing of the QUALITY A!UAL 8olic% thro(gho(t the organizationD ;.1.3 Ta6e acco(nta"ilit% for the effecti$eness of this QUALITY A!UALD ;.1.: +ns(re the integration of this QUALITY A!UAL into the organizations "(siness processesD ;.1.; 8ro'ote the (se of process approach an# ris62"ase# thin6ingD ;.1.< +ns(re the reso(rces nee#e# for the QUALITY A!UAL are a$aila"leD ;.1.= Co''(nicate the i'portance of confor'ing the QUALITY A!UAL re(ire'entsD ;.1. +ngage) #irect an# s(pport persons to contri"(te to the effecti$eness of the QUALITY A!UALD ;.1.B 8ro'ote i'pro$e'entD ;.1.1 S(pport other rele$ant 'anage'ent roles to #e'onstrate their lea#ership as it applies to their areas of responsi"ilit%.
;. anage'ent @epresentati$eJ ;..1 +ns(re that the processes of this QUALITY A!UAL are #eli$ering their inten#e# o(tp(tsD ;.. @eport on the perfor'ance of this QUALITY A!UAL an# on opport(nities for i'pro$e'ent) in partic(lar) to top 'anage'entD ;..3 +ns(re the pro'otion of c(sto'er foc(s thro(gho(t the organizationD ;..: +ns(re the integrit% of the QUALITY A!UAL is 'aintaine# /hen changes to the QUALITY A!UAL are planne# an# i'ple'ente#D ;..; 7oc('ent an# 'aintain the QUALITY A!UAL) an# the #e$elop'ent of QUALITY A!UAL 8roce#(res an# their s("se(ent re$isionsD ;..< +sta"lish a QUALITY A!UAL a/areness progra' for personnelD ;..= Assigne# (alifie# personnel to perfor' sche#(le# a(#its of the QUALITY A!UAL as i'ple'ente# /ithin the organization an# report res(lts to s Top anage'entD ;.. 8erfor' e$al(ations of external parties pro$i#ing ser$ices to) or on "ehalf of) D ;..B Initiate or #irect actions /hich res(lt in sol(tions to (alit% pro"le's an# $erif% res(ltsD ;..1 Control f(rther processing) #eli$er% or installation of nonconfor'ing pro#(cts > ser$ices (ntil the #eficienc% or (nsatisfactor% con#ition has "een correcte#. J!ote0 hile ac6no/le#ges that the position of anage'ent @epresentati$e is no longer a re(ire'ent in ISO B101;) /e ha$e chosen to retain an in#i$i#(al in this position to s(pport an# o$ersee the acti$ities co$ere# "% this QUALITY A!UAL. ;.3 anagers > S(per$isors ;.3.1 I'ple'ent the QUALITY A!UAL as #efine# "% this 'an(al an# relate# proce#(resD ;.3. O"tain an# co''(nicate c(sto'er re(ire'ents to the appropriate personnel or f(nctional organizationD ;.3.3 +ns(re that (alifie# personnel an# other reso(rces are a$aila"le to i'ple'ent the QUALITY A!UALD ;.3.: +ns(re that pro#(cts>ser$ices satisf% c(sto'er re(ire'ents incl(#ing (alit%) safet%) cost) sche#(le) an# perfor'anceD an# ;.3.; +ns(re that personnel co'pl% /ith applica"le la/s) reg(lations) specifications) stan#ar#s an# #oc('ente# proce#(res. ;.: All 8ersonnel ;.:.1 +ns(re the (alit% of their /or6D ;.:. Operate in confor'ance /ith the re(ire'ents of this QUALITY A!UALD an# ;.:.3 Stop /or6 in progress to 'a6e appropriate notifications /hen (nsafe con#itions exist or re(ire'ents are not "eing 'et. ;.; Organizational Chart ;.;.1 A##itional #etails on organizational str(ct(re an# reporting can "e fo(n# "% referencing the QUALITY A!UAL organizational chart 'aintaine# "% the anage'ent @epresentati$e. < @is6 5actors <.1 @is6 Tolerance <.1.1 s QUALITY A!UAL is #esigne# to a##ress the 'a9or ris6s that are i#entifie# relate# to the pro$ision of pro#(cts an# ser$ices. <.1. In general) s tolerance for ris6 is sai# to "e LO. s strateg% is to a$oi# ris6 /here possi"le an# to in$est reso(rces in 'itigating resi#(al ris6 thro(gh effecti$e "(siness control 'eas(res. <. Internal Uncertaint% 5actors <..1 ith regar#s to s "(siness itself) there are a n('"er of internal factors that create (ncertaint% that gi$es rise to ris6. These incl(#e0 <..1.1 Uncertainties in e'plo%ee relations <..1. Significant organizational changes <..1.3 Co'pan% financial perfor'ance <.. These general internal (ncertaint% factors /ill "e consi#ere# in 'ore #etail as part of the ris6 assess'ent process. <.3 +xternal Uncertaint% 5actors <.3.1 ith regar#s to the external en$iron'ent in /hich operates) there are a n('"er of external factors that create (ncertaint% that gi$es rise to ris6. These incl(#e0
<.3.1.1 8otential legislati$e or reg(lator% changes <.3.1. Inherent en$iron'ental ris6s ,fire) floo#) h(rricane<.3.1.3 +cono'ic factors <.3.1.: Changes in technolog% <.: @is6 Criteria <.:.1 The criteria for assessing ris6 /ithin the context of the organization is #efine# in proce#(res ,see Appen#ix A-. = Applica"ilit% =.1.1 There are no areas of s operations that are excl(#e# fro' the scope of this QUALITY A!UAL. In the case of a Goint Hent(re ,GH-) each GH /ill #eci#e /hether to follo/ s QUALITY A!UAL) the GH partners QS) or a#opt a pro9ect2specific one. =.1. The follo/ing re(ire'ents of ISO B101; are consi#ere# "% as not applica"le0 =.1..1 Hali#ation of processes ,.;.1a=.1.. Cali"ration ,=.1.;D .;.1"=.1.3 As a pro$i#er of professional ser$ices) pro$i#es #eli$era"les an# ser$ices that can "e $ali#ate# thro(gh (s(al 'etho#sD therefore) special process $ali#ation is not re(ire#. In the pro$ision of its ser$ices) #oes not (se an% instr('ents or 'onitoring #e$ices for $erif%ing #eli$era"le>process (alit%. Herification is li'ite# to $is(al exa'ination.
