World Tracer Basic Training New

WORLDTRACER TRAINING BASIC (Version 1.0)

CGHD/DGR TRAINING MODULE/v 1.0/November 2010

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WorldTracer System - General Information WorldTracer Tracing and Management Members

Is a product of SITA At present more than 300 airlines / airports / handling agents are WorldTracer members One tracing concept replaces the former LL/LZ tracing system

Baggage Tracing Membership Baggage Management - WorldTracer Management has a good memory: Membership Long term storage of all baggage mishandling information. The system watches the progress of each record and prompts the user to take the necessary actions. A statistical analysis system provides detailed reports on the baggage handling performance and system use. Fraud prevention system that will prevent the misuse of claims in Claims Investigation cases of baggage mishandling, damages and pilferages. Membership AHL and DPR files are stored on a database to compare claims world-wide. This membership provides access for the passenger to his/her Internet Membership personal WorldTracer AHL file. The passenger can follow up the state of tracing of his missing bag, as well as communicate with the tracing office via the Internet.


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Active Life of a file AHL

OHD

QOH DPR FWD

180 days open or 60 days after closure. . whichever comes first . after that period the files retire and become inactive. 180 days open or 45 days after closure. . whichever comes first . after that period the files retire and become inactive. 24 Hours after 24 hrs QOH is purged from the system 180 days open or 45 days after closure . after that period the files retire and become inactive. 10 Days . after 10 days FWD is purged from the system

Display and Amend Files Active Files Display

AHL/OHD/DPR: with the DAH/DOH/DDP Transaction

Amend

AHL/OHD/DPR: with the AAH/AOH/ADP Transaction


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Paging Functions

Description

The Paging Function >WMPN will be displayed automatically at the bottom of the screen display when more pages exist.

General Paging Functions WMPN - Page Next WMPB - Page Back WMPF - Page First WMPG - Page Current WMPL - Page Last

File List Display Functions* WMPD# - Display Item Number # WMPD - Redisplay File list from beginning

*Notes to list displays: The list display function is applicable where ever a list of files is displayed. This applies to: - MCH “matches” and FWD “forwarding messages” in the HIS/A of AHL files - all lists provided in reports and other displays, such as RAF / ROF / DAH / DOH / DDP / DFW..


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IATA Baggage Irregularity Codes WorldTracer - RL - Reason for Loss Primary Codes •

10 -

Station Errors - TAGGING the tag is wrong / no tag at origin station / OHD without tag / not tagged to final destination / bag received from Check-in without tag.

•

20 -

Station Errors - SHORTSHIPPED bag left behind at Origin station / bag received too late from Check-in / bag left behind due to weight / space problems

•

30 -

Station Errors - LOADING bag is misrouted (loaded into a wrong aircraft) / offloaded or not offloaded by error.

•

40 -

Station Errors - ARRIVAL error at arrival station / bag received later / bag delivered to a wrong area at airport.

•

50 -

Station Errors - TRANSFER BAGGAGE bag is left behind at transfer station.

•

60 -

Station Errors - AIRPORT CONGESTION bag left behind due to technical problems (e.g. conveyor belt break down) / bad weather reasons / mishandling due to airport security.

•

70 -

Station Errors - MISCELLANEOUS Mainly used when the fault is not caused by the airline: e.g. bag mix up matters by PAX / PAX is NO-SHOW and bag is missing / any other reason including Passenger fault for mishandling / -RL- Reason for Loss is unknown / when Fault station -FS- is unknown, use this code and give the -FS- to the reporting station.

•

80 -

-DAMAGED BAGS -

•

90 -

-PILFERAGE BAGS -


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Secondary Reason for Loss Codes - RL Station Errors - Tagging - Code 10 11 12 14 15 17 18

Incorrect or no entries on tag Not checked to final destination Baggage not labeled Wrong bag labeled - for example - tag switch Old tag not removed Baggage not reconcilable / no or wrong data in check-in system.

Station Errors - Short Shipped - Code 20 21 22 23 24 25 26

Bag left at station of origin / correctly labeled Bag received too late from check-in Standby baggage left behind Bag checked-in airside (intercepted at gate, security, etc) and failed to load Gate checked baggage left behind Offloading due space/weight restrictions or resulting from unserviceable handling equipment (not weather - see RL60’s)

Station Errors - Loading - Code 30 31 32 33 34 35

Sorting or Loading error - wrong aircraft Offloaded by error Not offloaded Loaded behind cargo Sorting or loading error - wrong container or compartment.

Station Errors - Arrival - Code 40 41 42 43

Delivered to wrong area Delayed delivery to claim area Delayed delivery of oversized / odd sized baggage to claim area.


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Secondary Reason for Loss Codes - RL Station Errors - Transfer Baggage - Code 50 51 52 53 54 55 56 57 58

Passenger re-routed, bag not re-routed Left behind correctly labeled and within MCT (Minimum Connecting Time) Sub MCT connection due to late arrival of delivering carrier Failure of other carrier to deliver bag within agreed standard Transfer baggage not segregated into transfer container or hold Missed On-line transfer / own carrier Missed Interline transfer / Alliance or Codeshare Partner Baggage not reconcilable - no or wrong data in check-in system

Station Errors - Airport General - Code 60 61 62 63 64 65 66 67

Congestion due to industrial dispute Congestion due to other reasons - Weather Mishandling due Airport Security - BRS/X-Ray issue Mishandling due unserviceable equipment - Airport owned / Belt / Sortation system / etc. Space / Weight restrictions due weather conditions Error by non - aviation carrier for example - cruise or ground transportation Congestion due to customs, police, immigration actions.

Station Errors - Miscellaneous - Code 70 71 72 73 74 75 76 77 78 79

Ticketing errors Baggage correctly labeled - Passenger offloaded Bag not claimed by passenger where required Bag switch i.e. passenger takes wrong bag Not identified by passenger at security check Found without tag Errors by other carrier e.g. tagging etc… Reason for mishandling not detectable File created in error


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Secondary Reason for Loss Codes - RL Damage - Code 80 81 82 83 84 85 86 87 88 89

Broken locks or hinges Handle or strap or wheel broken or torn off Damage to security inspected baggage Bag dented / torn or ripped Bag crushed Frame broken Superficial damage including minor scratches Wet due rain or liquid spillage in hold Damaged contents

Pilferage - Code 90 91 93 95 96 98

Pilferage including bag damage Pilferage from security inspected baggage Pilferage from Crew Baggage Pilferage from Crew Baggage including bag damage Pilferage from security inspected crew baggage


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Transaction List General Transactions General Transactions Files and Transaction

3 - Letter - Identifier AAH ADI ADP AHL AOH BDO BOM CAH COH CDP CFD CFI CCY DAH DOH DDP DFW DOF DFT DST DSL DPR DQS MDO OHD QOH PDI PDE PIR PXF RAW RAT RCB RIB ROT ROH

Transaction Name Amend AHL File Additional AHL Information Amend DPR File Create Advice if Hold File Amend OHD File Baggage Delivery Order Multiple OHD File Close and update AHL file Close and update OHD file Close and update DPR file Close AHL - Create DPR file Close AHL/DPR file Currency Conversion Display AHL file Display OHD file Display DPR files Display FWD files Display OHD and FWD files Display Free Form Text Display Station Free Form Text Display Station List Create Damage / Pilferage File Multiple Date Questionnaire Match Delay Override Create On-hand Bag File Create Quick On Hand Past Date File Information Amend Past Date File Information Display Property Irregularity Report Place Message in Action File Reactivate in WorldTracer Tracing Reinstate AHL in WorldTracer Tracing Re-create AHL/OHD Baggage File Reassign in Baggage Management Reinstate OHD in WorldTracer Tracing Request OHD Bag


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RPD SHC SAH SOH SUS TNT TTY

General Transactions

3 - Letter - Identifier

Forwarding

FAH FOH FOH QOH FLZ FWD

Group Files

GPR DGP AGP GTN GAL

Retrieve Past Date File Send Hard Copy Suspend AHL in WorldTracer Tracing Suspend OHD in WorldTracer Tracing Suspend AHL or OHD in WorldTracer Tracing Tag Number Tracing Send Teletype Message

Transaction Name

Forward Held (AHL) Bag Forward OHD Bag Forward Quick On Hand Bag Forward OHD Bag to HDQ Create Forward Mishandled Bag File Create Group Property Report File Display Group Property Report Amend Group Property Report Group Tag Number Trace Create Group AHL Files


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Create AHL - Advise if Hold Mandatory Elements

Matching Elements

NM Name

IT Initials

RT Routing

FD Flight/Date

CT Colour/Type

TK Ticket Number

PA Permanent Address NP Number of Passengers IT Initials BR Baggage Itinerary BP Bag Phone Number PR PNR Locator

BW Baggage Weight

PS Passenger Status

AG Agent

RT Routing BI Brand Information PN Permanent Phone Nr. CC Contents

FD Flight/Date PA Permanent Address TP Temporary Phone Nr. EA Passengers Email Addr.

CT Colour/Type TA Temporary Address FX Fax Number

LD Local Delivery

DA Delivery Address

PN Permanent Phone Number NM Name TN Tag Number AB Address on Bag FL Frequent Flyer ID

Elements required by HDQ Elements required for AHL Closure

DQ Date Questionnaire CS Costs/Payments CA Claim Amount by Pax

CR Cost Remarks

CP Cellular / Mobile Phone

RC Reason for Loss Comments

Display mask: 1. Without tag number: >WM AHL M 2. with tag number: TNT >WM TNT BOMLX TN LX123456 CGHD/DGR TRAINING MODULE/v 1.0/November 2010

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Create AHL - Advise If Hold AHL with 1 Bag missing >WM AHL BOMLX TN LX123456 NM WILSON .IT JW .PT MR/JOHN .PS C/CL CT BK01WHX .CL 123 .FL 222014501012499 .NP 01 BI SAMSONITE .BI .BI RT JFK/ZRH/BOM FD LX087/25OCT/LX154/26OCT BR BL JFK .DB BOM CC .HCY .AG VQ/BOMLX .BW 01/18 .TK 7248973597575653 PA 217 MADISON AVE 48 ST NY PN 212 505 2416 .CP 001 6768154587 EA JOHN/U/WILSON/A/MYBAGISMISSING/D/COM TA HOTEL LEELA KEMPENSKI MUMBAI • .DV 15NOV TP 022 66911234 LD PLS CTC PAX - TEL TP DA DQ 26OCT CS

System Response - PIR - Property Irregularity Report >WM PIR AHL BOMLX12345 /DRY/ 1 BAG CREATED 26OCT09/1630GMT/ BOM CONTROL

Note AHL = shortened input for BAH


Create a Non - Tracing File: Create a Suspended File:

AHL/N AHL/S

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Create AHL - Advise If Hold AHL with 2 Bags missing >WM AHL BOMLX TN LX123456/LX654321 NM WILSON .IT JW .PT MR/JOHN .PS C/CL CT BK01WHX/BU22XXX .CL 000 .FL 222014501012499 .NP 02 BI SAMSONITE .BI YY/ GN RIBBON .BI RT JFK/ZRH/BOM FD LX087/25OCT/LX154/26OCT BR BL JFK .DB BOM CC .HCY .AG VQ/BOMLX .BW 01/18 .TK 7248973597575653 PA 217 MADISON AVE 48 ST NY PN 212 505 2416 .CP 001 6768154587 EA JOHN/U/WILSON/A/MYBAGISMISSING/D/COM TA HOTEL LEELA KEMPENSKI MUMBAI .DV 15NOV • TP 022 66911234 LD PLS CTC PAX - TEL TP DA DQ 26OCT CS

System Response - PIR - Property Irregularity Report >WM PIR AHL BOMLX13789 /DRY/ 2 BAG CREATED 26OCT09/1630GMT/ BOM CONTROL *

*Note:

Placement of Control Station in AHL Files In AHL files it is mentioned who is controlling the file. The information is placed in the DIARY AREA.


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AHL Mask and Elements Complete the Elements in the AHL mask

Element

Meaning

System Standards

TN NM

IT PT PS

Tag Number 2AN/6N Max 10 tags Name 2-16A Max 3 names Remark: if an entered name exceeds 16 chrs, only the first 15 chrs plus a dash (-) are stored to indicate that the original input was more than 16 chrs. Initials 1-4A Per set/max 3 sets Passenger Title 1-25FF 1 line Passenger Status 1-25FF 1 line

CT CL FL NP BI RT FD

Colour/Type Combination Lock Code Frequent Flyer Identification Number Of Passenger Brand Information Routing Flight/Date

ARNK BL DB CC HC AG BW TK

Max 10 CT 1 element per CT 1 line 1 line Per CT entered/max 10 Max 15 stations Max 4 flight/dates

Unknown Arrival Bag Last Seen Destination on Baggage Tag Coded Contents Handled Airline Copy Agent Baggage Weight Ticket Number

2A 2N 3A 1-6AN 1-25FF 1-25FF 2-58FF 3A 3AN 1-4N 1A/1-2N 3A 4A 3A 3A Y or leave Blank Y = Yes 1-12AN 1-58FF 1-58FF

PA PN CP TP EA

Permanent Address Permanent Phone Number Cell Phone/Mobile Phone Temporary Phone Number Passengers Email Address

1-116FF 1-40FF 1-20N 1-40FF 1-44A (incl. - / )

TA DV

Temporary Address Date TA Valid

1-116FF 1-2N 3A

2 lines - 58 chrs each 2 line - 20 chrs each 2 lines - 20 chrs each 2 lines - 20 chrs each 1 line max 44 chrs incl slash/dash. 2 lines - 58 chrs each 1 line

LD DA DQ CS

Local Delivery Delivery Address Date Questionnaire Costs / Payments

1-116FF 1-290FF 1-2N3A 1A/3A 1-10N

2 lines - 58 chrs per line 5 lines - 58 chrs per line 1 line 5 lines


Max 1 segment 1 line 1 line / max 2 destinations Option always Y 1 line max. 12 chrs 1 line 1 line

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AHL Elements - description

TN:

WT Tracing mandatory elements

NM - IT - CT - RT - FD

WT Other mandatory elements

AG - PA - PN - TK - BW - PS - BW - NP

See list of valid elements Additional optional elements Tag Number - maximum 10 TN If less than 6 digits, enter leading “0” (Zero). Example: TN LX023456 If more than 6 digits, enter only the last 6 ones. A maximum of 3 wildcards (“X”) may be substituted for any unknown. Example: TN LX123XXX In a range, a dash “-“ may be entered between the last 2 digits Example: TN LX123456-58 If the FIRST 4 digits are the same, individual numbers can be entered by just the LAST 2 digits, separated by “/”. Example: TN LX543211/14

NM:

IT: PT: PS: CT:

CL: FL: NP: BI:

If the Airline code is the same, you do not have to repeat it. Example: TN LX123456/123589 Name - The system will reject entries as UNK, NIL, NN, NO, NAME, UNKNOWN, NOT KNOWN. Only alpha characters are allowed. Initials - If no initial(s) on bag, fill in the initial of the first name followed by the initial of the family name. Passenger Title plus Passengers First Name example: MRS/ANNA Passenger Status - enter the class of Service flown by the passenger Colour/Type - A maximum of 10 bags may be entered per input. The number of bags entered in the CT line determines the maximum number of BI/CC/CL/CN/DD/DR/RK/TN elements. CT01 and CT22 - descriptive elements H and W must always be entered. Combination Lock Code - The - CL - contains the Combination Lock code of the missing bag Frequent Flyer Identification Number Of Passengers Brand Information The -BI- element is a matching element that contains the brand manufacturers name displayed on the outside of the bag followed by any external identification/special markings. DO NOT DO NOT

- shorten the name of the brand as SAMSO for SAMSONITE - enter “UNK, UNKNOWN, NONE, NIL.”


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If you do not have any brand or external information, then leave the BI blank. If you do have external information but no brand name, enter “YY/” (as the brand) BI: Brand Information (contd…) Basic entries: Suitcases BI SAMSONITE/NYLON/LONDON STICKER ON SIDE BI DELSEY/MC ONE SIDE RED ONE SIDE GREEN BI YY/RED STICKER FROM DISNEYWORLD Skis/Golf bags/Clubs BI ATOMIC/COLORADO SKI CLUB RT: Routing Element - Enter complete Routing of Passenger, exactly the destinations of his travelling. The RT field must have one more city code than the there are flight segments in FD. “//”: Separate Passenger routing from Baggage routing and other cities to be searched by entering a double slash “//” after passenger routing Example: RT JFK/IAD/ZRH/BOM//BRU/MSP/CPT FD: Flight/Date - If the FD element contains a date more than 20 Days in the past or 2 days in the future, the message - ACCEPTED - CHECK DATE IN FD - will appear next to the file reference “ARNK”: Enter the text ARNK in FD to indicate an unknown flight segment BR: Baggage Itinerary FD/BR: A shortened FD/BR input may be entered requiring fewer keystrokes: Example: NORMAL FD - LX007/23OCT/LX154/23OCT SHORTENED FD - LX007/LX154/23OCT Output formats and data storage will remain unchanged. BL: Bag Last Seen - 3 letter code of that destination where bag was last seen by pax. DB: Destination on the Baggage Tag - End destination of baggage tag. Valid for 2 destinations. E.g. DB YUL/JFK CC: Contents HC: Hard Copy - HC Y will send a copy of the AHL to the TTY address (es) shown in the HND pages. HC F will send a copy in plain text language. AG: Agent Identification - Agent Code/station-airline e.g. VQ/BOMLX BW: Baggage Weight TK: Ticket Number PA: Permanent Address PN: Permanent Phone CP: Cellular / Mobile Phone Number - including Country Code/Area Code/City Code Data must be numeric only. No dash (-) or slash (/) is allowed. EA: The Passengers E-mail address is a ‘Matching element’. The format will only allow the input of Alpha - Numeric - Slash (/) - Dash. Following characters have to be described as below: UNDERSCORE (_) : ENTERED AS /U/ DOT (.) : ENTERED AS /D/ TILDE (~) : ENTERED AS /T/ AT SIGN(@) : ENTERED AS /A/ PLUS SIGN (+) : ENTERED AS /P/ TA: Temporary Address CGHD/DGR TRAINING MODULE/v 1.0/November 2010

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TP: Temporary Phone DV: Date Validity of Temporary Address LD: Local Delivery - contains special local delivery information or special delivery instruction of the bag to the passenger

DA:

Delivery Address - contains the address/time/date to which and when the bag has been delivered. DQ: Date Questionnaire - Enter the date that the questionnaire is handed or mailed to the passenger. CS: Costs/Payments to passenger There are 5 types of costs: A-Advance / D-Delivery / F-Final / I-Insurance / X-Other General - Non-mandatory elements: If you do not have the information to complete a non-mandatory element, then leave it blank. General - Elements with more items: If you are putting more than one item within an element, then you must separate the items with a slash (/). In a multi-bag AHL the BI, CC, CN and CL elements should be identified for each bag. General - Full Stop (.): When an element identifier is used In a position other than the first 2 chrs of a line, it must be preceded by a full stop (.). Do not use the full stop (.) as part of an element. System Responses If the input is correct, the response will be one of 4 options: 1. 2. 3. 4.

OK plus the File Reference AHI mask with the File Reference inserted on the top line DAH format plus the File Reference PIR format plus the File Reference


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LIST OF VALID ELEMENTS FOR AHL

Mandatory Elements

Elements Required if available

Additional valid elements

Element

Element Name

NM IT PS NP RT FD CT BW TK PA PN DR RL FS AG TN TA TP CR CS CA DD DA DQ LD PT FL RC AB AD AR BL BI BP BR BX CC

Name Initials Passenger Status Number of Passengers Routing Flight/Date Colour/Type Baggage Weight Ticket Number Permanent Address Permanent Phone Date Bag Received Reason for Loss Fault Station Agent Tag Number Temporary Address Temporary Phone Nr. Cost Remarks Payment to Pax Claim Amount Date Bag Delivered Delivery Address Date Questionnaire Local Delivery Instr. Passenger Title Frequent Flyer Nr. Reason for Loss Comments Address on Bag Street Address Associated Record Bag Last Seen Brand Information Bag Phone Number Baggage Itinerary Excess Baggage Tkt Nbr. Contents


Number Allowed 3 3 1 1 15 4 10 1 1 2 Lines 2 10 1 1 1 10 2 Lines 2 5 5 1 10 5 Lines 1 2 Lines 1 1 1 2 Lines 1 1 1 10 2 4 1 10

Input Example VANDERPOST LVPD C CLS 2 YYZ/ZRH/BOM LX008/LX154/14FEB RD01CWX 1/15 OR 2/20 724 8864328765124 MANDELASTR 45 CAPE SA +1 17007/63988(max. 20 chrs) 24DEC/0700 - max. number of CT 50 ZRH VQ/BOMLX LX123456 HOTEL HYATT MUMBAI 0091 22 26667899 Pax paid at BOMLX A/INR1500 INR3000 10FEB/2130 - max. number of CT Delvrd 2200hrs 10FEB by Jaimin 11SEP Pls Contact Pax before bag delivery MR/PAUL or MRS/PAULA A2305678K Bag received ex LX212/10FEB 23 BROAD ST DENVER CO OPERNRING 5 1020 VIENNA JFKLX12345 LHR SAMSONITE 234-0234-776-5463(max. 20 chrs) DL1460/04FEB 724 66428921654 CC CAMERA / NIKON Page 18

CI CL CO CP CY DB DC DN DV DW EA ES FF FI FR FX GA HC IN KK KT LA LT NR NW PB PC PF PP PR RK SI SS ST TX XR ZP

Customs Information Combi-Lock Code Country of Permanent Residence Cellular / Mobile Phone City Destination on Bag Date Claim Date Claim Notified Date TA Valid until Delivery Weight Passengers Email Address Extra Country Search Free Form Text Forwarding Info. File Reference Fax Number Primary Geo Area Handled Airline Copy Insurance Keys Collected Overnight Kit Language Liability Tag Street Number Missing Bag Weight Pooled Ticket Number Partner Code Pax Fare Passport Number PNR Record Locator Remarks Supplementary Information Social Security Nbr. State Search Teletype Address Cross File Reference Zip Code


1 10 1

BAG CLEARED CUSTOMS 777 AUSTRIA or AT

2 1 2 1 1 1 1 1 1 99 lines 1 1 2 1 1 1 1 2 1 1 1 1 1 1 1 1 1 5 2 Lines 1 1 10 1 1

0091 98200 98200 ZURICH ZRH 05FEB 10APR 15MAR 1/20KG VJQUADRAS/A/YAHOO/D/CO/D/IN SA 58 Characters per line. DELIVER IMMEDIATELY ZRHLX54321 001 1234-5678 (max. 20 chrs) CA Y Y Y 1M/1F ITALIAN Y 51/11 15KG (max. 9 characters) 724 88654387175 UA (UA CodeShare) or N (no) ID75 A7521864 H87GX5 USED BY HEADQUARTERS PAX WILL CTC BOMLL 102-43-6723 NY ZRHLLLX/BOMLLLX/BOMLLXH AHL JFKLX12345 400 099

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Display AHL Files - DAH Available with

DAH BOMLX10284

File Reference File Reference plus File Area (FA) - PAX / BAG / MCH / HIS/A Passengers Name (NM) or Extra Name Search (EN) Passengers Name (NM/EN) plus Date of Travel or Date Range (DT) Passengers Name (NM/EN) plus Station Airline (MS) Passengers Name (NM/EN) plus Airline (MS) Tag Number (TN) Advice if Filed Advice if Hold File Reference Reference (Airport + Airline + Number)

Options: DAH = Open Files DAH/C = Closed Files DAH/S = Suspended Files DAH/A = Open + Suspended + Closed Files

Example Inputs: With Reference Number : >WM DAH BOMLX12345 With File Ref plus File Area: >WM DAH BOMLX12345 FA HIS/A With Pax Name: >WM DAH/A NM QUADRAS With Pax Name Plus Airline or Station Airline >WM DAH MS ALLLX or PRGLX NM QUADRAS With Pax Name Plus Date: >WM DAH/A NM QUADRAS DT 14FEB With Tag Number: >WM DAH TN LX123987


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System Response: 1. Display single AHL when only 1 file found - DAH >WM DAH ZRHLX12345 or 2. Display a list of File Reference Numbers when more files found RFI DAH QUADRAS/ 1 ZRHLX43257/C QAZZI IM 2 ZRHLX76583 QUADRAS VQ Etc……

GY03 BK25

OS245678 LX567234

OS561/28MAR LX155/14FEB

3. Display single lines with WMPD1 or WMPD2…


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FA - FILE AREA DISPLAY You can request the Display of specific File Area in one transaction when you want to display a File from a List after RAF / ROF / DAH / DOH / DDP transaction. DRY PAX BAG RTI CLM OSI MCH DLV

-

DIARY PASSENGER INFORMATION BAG INFORMATION ROUTING CLAIM OTHER INFORMATION MATCH INFORMATION DELIVERY COST INPUT AND DISPLAY

Examples

>WMPD1 FA HIS

>WMPD2 FA PAX/CLM

>WMPD3 FA PAX/BAG/HIS

Note Any File Area Combination can be entered to Display the File Direct Display of FF / MR / DY Data You can display FF lines and complete MR / DY slots by defining the individual element to be displayed.

Display of a specific element Only MR 15 will be displayed Display of a range of line numbers for a specific element The MR element 10-15 will be displayed Display of line numbers follows a specific element/line nbr. The MR element 15 and all following will be displayed.


WM DAH ZRHLX12345 MR 15 WM DAH BRULX12345 MR 10 - 15

WM DAH JFKLX54321 MR 15 -

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Amend an AHL File - AAH Amending Single Element You may Add, Change and Delete elements in a AHL file. Definition : AAH KBPLX10098

Amend File Elements Advice if Hold File Reference Reference (Airport + Airline + Number) Example Input: Add an Element (LD01 / CD D/…) >WM AAH LHRLX12345 .AG VQ/LHRLX LD01 BAG DELVRD 0900 11FEB BY LOCAL DELVRY AGNT CS D/INR350 Change an Element (CT02 = change Colour/Type) >WM AAH ISTLX09876 CT02 GN05SXX AG VQ/ISTLX Delete an Element (TA01 + TP) >WM AAH BOMLX78901 TA01 TP AG VQ/BOMLX System Response Display AHL - DAH >WM DAH BOMLX78901

Notes:

You can Add, Change and Delete many elements at the same time! To Change/Delete the First Name and to delete Tag Number is Password Restricted Some elements request a numeric indication for amending: e.g. NM02 Never forget to enter the Agent - AG! Amending a ‘tracing’ element in a Non-tracing AHL or Non-tracing OHD file will give you the following system response while warning you: OK - NOT ACTIVE IN TRACING-


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Contents Input Create AHL/OHD with contents with the element CC

Description

For each bag in a AHL/OHD file you may enter contents with the CC element (max. 5 for AHL / max. 1 for OHD) The line number of the CC element should correspond to the line number of the CT (Colour/Type) element: Contents CC01 = Contents for bag CT01 Contents CC02 = Contents for bag CT02…. When you create the file you do not have to indicate the line number of the CC.

Add/Amend Contents in an AHL/OHD file Description Indicate the bag for which you want to add/amend contents: CC01 or CC02… When you add a new category into a bag with the CC element, just add the new category When you want to add more items into a category..input the category with all items old and new..to overwrite the old input! Delete Contents from an AHL/OHD file Description To delete an item from CC, type CC and the number of bag followed by: D/ and the category to be deleted:

Example to delete CC inputs: CC 01 D/SHIRT


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Contents Categories CAG (AHL) and COG (OHD) Notes: • When you make inputs with the CC element CONTENTS CATOGERIES have to be used. • Each category is limited to 2 Lines • You may enter up to 12 characters per bag. • The categories have lower and higher ‘matching’ values: 3 - Very descriptive categories 2 - More descriptive categories 1 - Common categories The numbers indicate the ‘matching value’ and they are not to be mentioned in the files! The system knows 44 standard categories /ALCOHOL - 2 /COAT-1 /DRESS-1 /GIFT-1 /HOUSEHOLD-1 /MECHANIC-3 /OPTICS-3 /SHIRT-1 /SPORTSWEAR-1 /TOBACCO-2 /UNIFORM-3

/ART-3 /COMPUTER-2 /ELECTRIC-2 /HAIR-2 /INFANT-1 /MEDICAL-1 /PAPERS-1 /SKIRT-1 /SUIT-1 /TOOLS-3 /VIDEO-1

/AUDIO-1 /COSMETIC-1 /FOOD-1 /HANDBAG-1 /JEWELLERY-1 /MUSIC-3 /PHOTO-1 /SLEEPWEAR-1 /SWEATER-1 /TOYS-2 /WEAPON-3

/BOOK-2 /CURRENCY-3 /FOOTWEAR-1 /HEADWEAR-2 /LINEN-1 /NATURE-2 /RELIGIOUS-3 /SPORT-1 /TIMEPIECE-2 /TROUSERS-1 /WEATHER-1

Example of a category with 2 Lines: CC FOOTWEAR/SLIPPERS - SPORT / BASEBALL ATLANTA IN BROWN BOX / TENNIS RACKETS / BOXING GLOVES


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Contents Inputs with the help of element CC CC Y Example to create AHL file with contents: >WM AHL BOMLX TN LX123456/LX437266 NM ALMA .IT SA .PT MRS/SUSAN .PS C/CL CT BK01WHX/BK25WHX .CL 123 .FL 222014501012499 .NP 01 BI SAMSONITE .BI .BI RT JFK/ZRH/BOM FD LX087/25OCT/LX154/26OCT BR BL JFK .DB BOM .HCY .AG VQ/BOMLX .BW 01/18 .TK 7248973597575653 CC Y PA 217 MADISON AVE 48 ST NY PN 212 505 2416 .CP 001 6768154587 EA JOHN/U/WILSON/A/MYBAGISMISSING/D/COM TA HOTEL LEELA KEMPENSKI MUMBAI • .DV 15NOV TP 022 66911234 LD PLS CTC PAX - TEL TP DA DQ 26OCT CS First step: fill in CC Y! System response: list of categories - CAG Second Step: fill in the chosen categories with -Y-(YES). >WM CAG BOMLX12345 .AG VQ/BOMLX /BAG 01 /ALCOHOL-2 /ART-3 /AUDIO-1 /COAT-1 /COMPUTER-2 /COSMETICS-1 /DRESS-1 /ELECTRIC-2 Y/FOOD-1 /GIFT-1 /HAIR-2 /HANDBAG-1 /HOUSEHOLD-1 /INFANT-1 /JEWELLERY-1 /MECHANIC-3 /MEDICAL-1 /MUSIC-3 /OPTIC-3 Y/PAPERS-1 /PHOTO-1 /SHIRT-1 /SKIRT-1 /SLEEPWEAR-1 /SPORTSWEAR-1 /SUIT-1 /SWEATER-1 /TOBACCO-2 /TOOLS-3 Y/TOYS-2 /UNIFORM-3 /VIDEO-1 /WEAPON-3 CGHD/DGR TRAINING MODULE/v 1.0/November 2010

/ BK25XXX /BOOK-2 /CURRENCY-3 /FOOTWEAR-1 /HEADWEAR-2 /LINEN-1 /NATURE-2 /RELIGIOUS-3 /SPORT-1 /TIMEPIECE-2 /TROUSERS-1 /WEATHER-1 Page 26

Contents Input for AHL System Response: List of chosen categories - CAG Third step:

fill in the contents referring to the categories

>WM CAH BOMLX12345 .AG VQ/BOMLX / BAG 01 / BK25XXX FOOD /CHOCOLATE/PEANUTS PAPERS /NEW YORK TIMES TOYS /LEGO / / / / / / / / / ..A MAXIMUM OF 12 CATEGORIES ARE ALLOWED ON THIS SCREEN System Response - PIR - Property Irregularity Report >WM PIR AHL BOMLX12345


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Close an AHL File - CAH Close and Amend AHL File

the Transaction CAH will display a mask with the following elements NM / CS / AG / FS / RL / HC Y / DR / DD / XR / RC / DA 01 / LD01 / SI01

Example Input : display CAH mask >WM CAH BOMLX54321

System Response: Display AHL - DAH new status of AHL file Closed - /C >WM DAH BOMLX54321/C


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QOH Quick On Hand Description

Only possible with tag number(s) No “wild card -X-“ characters permitted You can enter a maximum of 10 bags in one entry The system assigns a Date and GMT Time Stamp in the output A -FI- Further Information element can be optional added as a single line of text. FI will be only included in WT TNT, not in WM TNT output The system will match the QOH tag numbers with existing AHL files The TNT input will also search for existing QOH files. A QOH will remain in the system for 24 hours System Prompt after 24 hours for creation of an OHD file. A QOH can be displayed by DOH and retrieved with the ROF report Upgrading QOH to an OHD file will delete the QOH Entry of a -FWD- with the same Station/Airline and Tag Number as an existing QOH will delete the QOH. Duplicate QOH entries: for QOH’s with the same Station/Airline and the same Tag Number the error message - DUPLICATE QOH EXISTS - will be returned. Example Inputs:

System Response: >WM QOH BOMLX

OK

Notes: When do you set a QOH Input? You hope (or better you know!) that the passenger will arrive later the same day. You hope (or you are nearly sure) that the passenger is on board on a special flight and you want to wait for the request (match with AHL). You have many unclaimed bags at the moment and you have to set priorities to handle them.


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QOH in DOH Outputs

Description

The display transaction DOH (Display On-Hand) includes QOH data. This applies to TN - tag number entries only. Each QOH will show an item number. A WMPD# (# = number) will display the QOH with the create Date/Time stamp and any FI data entered in the original transaction. For the DOH transaction the display sequence will be: 1. OHD 2. QOH

Example Input

System Response

All other known rules for DOH apply >WM DOH TN LX154987 RFI 1 2

DOH LX154987 MADIB14387 DUAULT CDGLH30659 LOPEZ

RFI 3

QOH LX154987 ZRHLX /QOH LX154987


LD LC

BK01 BK25

LX15498X LX154XXX

- CREATED 17APR/2014GMT

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Create OHD - On Hand Display Mask: >WM OHD M Example Input: >WM OHD BOMLX NM QUADRAS .IT VQ AB KALAMATA STOUPA BP 721 74447 CP 0043 676 764597 EA VJ/D/QUADRAS/A/ILEFTMYBAG/D/COM TN LX763913 CT RD29WHX RT ZRH/BOM FD LX154/17FEB BI KAPPA/BU RIBBON TIED ON THE HANDLE AG VQ/BOMLX FF CC

.FL 22014501012499

.HC Y

.SL

System Response: Display OHD - DOH >WM DOH BOMLX12345

Mandatory Elements Matching Elements

CT Colour/Type NM Name

RT Routing IT Initials

FD Flight/Date RT Routing

AG Agent FD Flight/Date

EA Passengers Email address PN Phone Number

BI Brand Information TP Temporary Phone

PA Permanent Address FX FAX

TA Temporary Address FL Frequent Flyer ID

AB Address on Bag PR PNR Locator

BR Baggage Itinerary TN Tag Number CC Contents

CT Colour/Type BP Bag Phone CP Cell/Mobile Phone

Display OHD files - DOH CGHD/DGR TRAINING MODULE/v 1.0/November 2010

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Definition

The -DOH- transaction allows displaying Non-retired -OHD- and -QOH- files.

Available with

File Reference File Reference plus File Area (FA) - PAX / BAG / MCH / HIS/A Passengers Name (NM) or Extra Name Search (EN) Passenger Name (NM/EN) plus Date of Travel or Date Range (DT) Passenger Name (NM/EN) plus Station Airline (MS) Passenger Name (NM/EN) plus Airline (MS) Tag Number (TN)

DOH ZRHLX12345

Display ON-Hand File Reference Reference (Airport + Airline + Number)

Options: DOH DOH/C DOH/S DOH/A

= Open Files = Closed Files = Suspended Files = Open + Suspended +Closed Files

Example Inputs: With Reference Number: >WM DOH FRALX12345

With Reference Nr. Plus File Area: >WM DOH FCOLX12345 FA HIS/A With Pax Name plus Date: >WM DOH NM HILL DT 16FEB With Tag Number: >WM DOH/A TN LX030529

With Pax Name: >WM DOH/A NM HILL With Pax Name plus Airline or Station Airline >WM DOH BOMLX NM HILL MS ALLLX or PRGLX

System Response: 1. Display single OHD when only 1 file found - DOH >WM DOH PRGAZ12345

2. Display a list of File Reference Numbers when more files found RFI DOH GRATZER/ 1 MUCLX43163 2 CDGLX12345 Etc….

GRATZER BURGER

MG AB

BU99 YW03

LX554312

LX006/20MAR YY/20FEB

3. Display single lines with WMPD1

Amend an OHD File - AOH


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You may Add, Change and Delete Elements in an OHD File! Definition:

AOH ZRHLX12345

Amend File Elements On-Hand File Reference (Airport + Airline + Number)

Example Input: Add an Element (BI + CC) >WM AOH ZRHLX12345 BI01 YY/MANY STICKERS CC HOUSEHOLD / 5 WT SHEETS • FOOTWEAR / BN MENS SHOES AG VQ/BOMLX Change an Element (CT - change colour) >WM AOH ISTLX12345 CT01 GN05SXX AG VQ/BOMLX Delete an Element (FF) >WM AOH ODSLX12345 FF01 AG VQ/BOMLX System Response: Display OHD - DOH >WM DOH ZRHLX12345 Notes: • • • • •

You can Add, Change and Delete many Elements at the same time! To Change/Delete the First Name and to Delete the Tag Number is Password Restricted Delete of the XT - Expedite Tag Number is Password Restricted Some elements request a numeric indication for amending e.g. NM02. Never forget to set the Agent - AG - !


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SAH / SOH Suspend AHL and OHD in WorldTracer Tracing What do you suspend from tracing? 1. SAH: AHL file = AHL/S 2. SOH: OHD file = OHD/S 3. Individual elements in an AHL File as….TN, CT, BI When do you suspend? •

When an AHL file is created with a TNT transaction: The system will return automatically the AHL/S mask, whenever a tag match is found for all tag numbers entered.

•

Auto-suspend of single-bag AHL file: A single-bag AHL file will be automatically suspended when a FWD message exists at the time of creating the file.

•

Individual elements of a multi bag AHL file: Suspend the elements (TN, CT, BI) of the bag you received, incase 1 or more bags are still missing.

What does a suspend file look like? •

A fully suspended File has the indicators /S after the Reference Number: Example: WM AHL ZRHLX12345/S

•

Individual elements suspended in a file: Example: TN01/S / CT02/S / BI03/S

Example Inputs:

System Responses For elements AHL: For full file AHL: For full file OHD: >WM SAH >WM SAH >WM SOH BOMLX12345 OK BOMLX12345 OK SYDLX10203 OK AG VQ/BOMLX AG VQ/BOMLX AG VQ/SYDLX CT01/TN02 Notes: 1. You will find all activities of SAH/SOH transaction in the history - FA HIS/A 2. SAH/SOH updates in AHL/OHD files will appear in the DRY - Diary Area of full files display read as SUS. CGHD/DGR TRAINING MODULE/v 1.0/November 2010

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Close an OHD File - COH

When do you close an OHD? • You created an OHD file and the passenger later picked up the bag or • You created an OHD file and find out that this bag is matching to an AHL at your station or • You created a file by error! But before you close the file please make the necessary amendments. Advice what happened with the bag! Input Example: >WM COH BOMLX12345 NM ROSSY CS AG VQ/BOMLX .DD01 .HC Y DA01 SI01 MATCHING AHL BOMLX54321 XD XR BOMLX54321 System Response: Display OHD - DOH new Status of OHD File: Closed - /C >WM DOH BOMLX12345/C

Notes: 1. Delivery costs are the only valid Costs Inputs in OHD files: e.g.. CS D/INR300 2. Element - XD-: this is to identify an OHD bag that has been delivered, but we want tracing to continue for 30 days after the file is closed. 3. Element - XR-: Cross Reference File - XR is automatically created by a - BOM-.


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ROH - Request The AHL station initiates the ROH transaction. The ROH is a request message for an OHD bag that has positively matched with your AHL file. Mandatory AHL File Match OHD AG Elements Reference File Reference Agent Valid NM FI SI TX Elements Name Further Supplementary Teletype Address Information Information Display mask: 1. Without file reference number >WM ROH M

2. With File Reference number >WM ROH BOMLX12345

Example Input: >WM ROH BOMLX12345 OHD ZRHLX23435 AG VQ/BOMLX FI TEXT TEXT TEXT SI TX

System Response :

>WM DAH BOMLX12345

OK

Notes: 1. You may enter up to 5 OHD file references on the second line of the input - separated by slashes. 2. Full file suspend (AHL/S) automatically generated after ROH transaction for a single-bag AHL. 3. The system displays automatically following information in the ROH mask after matching transaction TXF: AHL File Ref / OHD File Ref. / Information in FI 4. The ROH message will be placed automatically in the Match area of the AHL file and in the Match area of the OHD file. 5. The system sends the message to the OHD station: a) CRT station - the message to the OHD station: b) TTY station - the system sends a Teletype TTY message to the station LL printer.


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Matching Process Description:

This chapter describes in detail how the matching process works within the WorldTracer system.

Basic Principles:

The matching process is a continuous process of comparing files that have just been entered into the system with others also just entered or may have been resident for a time.

File Comparison

TNT

entries check

Tag numbers of AHL’s, OHD’s, QOH’s and FWD’s

AHL

entries check

OHD’s and Tag Numbers of FWD’s and QOH’s

QOH

entries check

Tag numbers of AHL’s

OHD

entries check

AHL’s

FWD

entries check

Tag Numbers of AHL’s

Match Elements The following elements are used in the matching process: AHL with FWD or QOH AHL with OHD


Matches on: TN - Tag Number only Matches on: AB Address on Bag BI Brand Information BP Bag Phone CC Contents CP Cellular/Mobile Phone CT Colour/Type EA Passengers Email Address FD Flight/Date FL Frequent Flyer Identification IT Initials NM Name PA Permanent Address PN Permanent Phone PR PNR Locator RT Routing TA Temporary Address TN Tag Number TP Temporary Phone Number Page 37

Matching Process Matching Responses Match Displays Types of Match Messages

WorldTracer match messages are returned to the AHL station. There are 02 types of Match messages: - Tag Number Matches (= TAG MATCH)

Tag Number Match

>WM ACTION FILE

-System Matches (= SCORE) If a match is found on a Tag Number in an OHD, QOH or FWD file, the match message will be sent to Action File of the AHL station: Match Percentage options are not considered in a Tag Number Matching.

BOMLX

-WM - D1/1

1/

AHL BOMLX12345 TAG MATCH STREISAND BS LX799411 WT01XXX ZRH/BOM PA01 BEVERLY HILLS HOLLYWOOD FWD ZRHDL LX799411 NR ZRH FD LX154/28JUN NF LX154/29JUN TN LX799411

LX154/28JUN

SI01 BAG RECVD TOO LATE FROM C/I FS ZRH RL 20 ERASE AND DISPLAY NEXT TRANSFER TO FILE

EXF TXF


Page 38

Matching Process

System Matches

Matching Responses All matches apart from TNT entries or Tag Matches are defined as System matches. Depending on user options, system matches are routed to the input AHL station teletype signature address (TTY inputs) Or Action File of the input AHL station (CRT input).

Match Format

in WM area of CRT WM Action File AHL elements are identified by “A/” OHD elements by “O/” The text “SCORE” is followed by the system-determined match percent and the matching file elements.

Display of Matching

the matching name or the first NM (first 12 characters) initials (IT) the matching Tag Number or the first TN the matching colour/type or the first CT the matching route (max3) or the first 3 cities in the RT the matching flight/date or the first FD Addresses and Brand will be displayed if they exist in both files. Any addresses (AB, PA, TA) that match in either the AHL or OHD will be displayed. Contents will be displayed if it exists in both files.


Page 39

Matching Process Matching Responses >WM

ACTION FILE

2/ A/ATHLX12345 A/WALKER JW LX873/28JUN O/WALKER LX488/28JUN O/FI NO DEST ON TAG

BOMLX

-WM-

O/ZRHLX11115

D1/5

SCORE - 97 NM/TN/CT/RT/FD/BI/PA

LX555777

BK01CWX

LX555777

BK01CWX

BRU/ZRH/ATH ZRH

A/PA01 1244 LARKWOOD DR LOS ANGELES 63146 USA 0/AB01 LARKWOOD FRIVE 12444 LOS ANGELES 43146 USA A/BI01 SAMSONITE O/BI02 SAMSONITE A/PN01 314/434 7231 O/BP01 434 7231 DISPLAY FILES ERASE AND DISPLAY NEXT

DMF DISPLAY MATCH CONTENTS EXF TRANSFER TO FILE


DMC TXF

Page 40

FWD Forward Found Baggage A mishandled/misrouted bag has to be sent to correct/final destination with the FWD transaction Mandatory FO FW TN XT AG Additional Elements Forward Forward Tag Rush Tag Agent Elements Flight/Date to Station Number Number Airline FD FB FS RL RC HC SI TX Flight/Date Nr. Of Fault Reason Reason for Handled SuppleTelex forwarded Station for Loss Loss Airlines mentary Address bags Comments Info Example Input: Forward 3 bags >WM FWD MUCLX …………………………………. (empty) TN LX446381/82/LX446783 XT LX5322985/86/87 FB 03 NM SOERENSEN/OHLSEN FD LX541/12FEB FO LX7203/LH760/13FEB FW ZRHLX/DELLX AG AG/DELLX .RL 31 .FS ZRH .HC Y RC BAG MISLOADED TO MUC SI SI CONNEX - MINUTES/ TX System Response: >WM FWD MUCLX

OK

Notes:

A maximum of 18 Tag Numbers (TN) is allowed in 1 FWD message. A maximum of 18 Tag Rush Tag Numbers (XT) are allowed in 1 FWD message A maximum of 10 Names (NM) is allowed in 1 FWD message. A maximum of 4 Flight/Dates (DT) is allowed in 1 FWD message. A maximum of 5 Forwarded Stations (FW) is allowed in 1 FWD message The element TN and/or XT is mandatory The elements RL, FS and RC are transferred with the full FWD message into the Match area of the AHL file and will not automatically populate the respective fields in the AHL. Please take care to set the correct RL and FS codes to inform the other station about the correct reasons.


Page 41

NM Name

FWD Forward Found Baggage automatically transfer of FWD messages to AHL and DPR files When an AHL/DPR reference number is included in a FWD message, the FWD message will be places in the MR (Match Area) of the AHL/DPR file. Example: >WM FWD MUCLX AHL DELLX1234 (File ref. Nr.) TN LX446381/82/LX446783 XT LX5322985/86/87 FB 03 NM SOERENSEN/OHLSEN FD LX541/12FEB FO LX7203/LH760/13FEB FW ZRHLX/DELLX AG AG/DELLX .RL 31 .FS ZRH .HC Y RC STANDBY BAGGAGE LEFT BEHIND SI ATT MUC PLS SEC TRF SI CONNEX - - - MINUTES/

System Response: >WM FWD MUCLX

OK

Notes:

The automatically transaction is only possible for a single AHL/DPR file but is good for max. 18 tag numbers. The AHL/DPR reference number has to be placed in the second line of the -FWDmessage! When there is no AHL/DPR number available, please just send the message in the usual way. AHL/DPR file reference is included in the FWD displayed as a response to a DFW and DOF request.


Page 42

DPR - DAMAGE REPORT Create a DPR file with damage Input mask:

>WM DPR M

Example Input: >WM DPR BOMLX NM FORD .IT HF .PT MR .PS C/CLS PA 100 HOLLYWOOD AVE LOS ANGELES PN 6356366556 .CP 0043 676 8152345 EA HARRISON/D/FORD/A/HOLLYWOOD/D/US TK 724 77642983712 .FL 220793566366 RT JFK/ZRH/BOM .FD LX008/LX154/06FEB TN LX123654 .TN CT BK03CWX .CT BI SAMSONITE .BI BD HANDLE TORN OFF AGE 1999 VALUE USD200 BD TD TOP/01TL .TD LP CD BW 01/20 .AG VQ/BOMLX .RL 80 .CA UDS200 LT N .RB .HC Y CS .CR FF SI

System Response Display PIR of DPR! Display Property Irregularity Report >WM PIR DPR BOMLX12345 Notes: Mandatory Elements: NM / IT / PS / CT / RT / FD / RL / PA / PN / TD / BW / TK / LT / AG Elements required for Claims: BD / TN / CA / CS / CR Reason for Loss Code RL: 80 Damaged Bag 90 Pilferage Bag 91 Pilferage including Damage. A maximum of 10 bags can be created in one DPR file. Each bag in a DPR file may contain a total of 2 TD codes.


Page 43

DPR - Pilferage Report Create a DPR file with pilferage Input mask:

>WM DPR M

Example Input: >WM DPR BKKLX NM WINTER .IT HF .PT MR/ERNST .PS C/CLS PA TEICHGASSE 11/TOP 317 1100 VIENNA AUSTRIA PN 6356366556 .CP 0043 676 8152345 EA ERNST/D/WINTER/A/HOTMAIL/D/COM TK 724 77642983712 .FL 220793566366 RT VIE/ZRH/BKK .FD LX5881/LX072/25NOV TN LX123456 .TN CT BK25PXX .CT BI ADIDAS .BI BD BAGGAGE DETAILS AGE 1999 VALUE EUR250 BD TD TOP/15TL .TD LP 1BOOK/1SHOE1PERFUME BULGARI CD BW 01/09 .AG JK/BKKLX .RL 90 .CA EUR/250 LT N .RB N .HC Y CS .CR FF SI

Notes: Mandatory elements: NM / IT / PS / CT / RT / FD / RL / PA / PN / TD / BW / TK / LT / AG Elements required for Claims: BD / TN / CA / CS / CR Reason for Loss Code RL: 80 Damaged Bag 90 Pilferage Bag 91 Pilferage including Damage 93 Pilferage from security inspected baggage A maximum of 10 bags can be created in one DPR file. Each bag in a DPR file may contain a total of 2 TD codes LP - Lost Property is mandatory in a DPR with RL 90.


Page 44

AHL Mask and Elements Complete the Elements in the AHL mask Element

Meaning

NM

Name 2-16A Max 3 names Remark: if an entered name exceeds 16 chrs, only the first 15 chrs plus a dash (-) are stored to indicate that the original input was more than 16 chrs. Initials 1-4A Per set/max 3 sets Passenger Title 1-25FF 1 line Passenger Status 1-25FF 1 line Colour/Type 2A 2N 3A Max 10 CT Baggage Details 1-58FF Per CT entered/max 10 Frequent Flyer Identification 1-25FF 1 line Brand Information 2-58FF Per CT entered/max 10 Routing 3A Max 15 stations Flight/Date 3AN 1-4N Max 4 flight/dates 1A/1-2N 3A Unknown Arrival 4A Max 1 segment Tag Number 2AN/6N Max 10 tags Type of Damage 3-4A 2N 2A 2 per CT entered/max 20 Lost Property 1-116FF 2 lines - 58 chrs each Contents Damage 1-58FF 1 line Reason for Loss 80=Damaged / 90=Pilfered Agent 1-12AN 1 line max. 12 chrs Baggage Weight 1-58FF 1 line Ticket Number 1-58FF 1 line Permanent Address 1-116FF 2 lines - 58 chrs each Permanent Phone Number 1-40FF 2 line - 20 chrs each Cell Phone/Mobile Phone 1-20N 2 lines - 20 chrs each Passengers Email Address 1-44A (incl. - / ) 1 line max 44 chrs incl slash/dash. Claim Amount 3A/1-10N 1 line, U=Amount Unspecified Date Claim 1-2N 3A 1 line Liability/Limited Release Tag 1FF Y=Yes / N=No Replacement Bag 1FF Y=Yes / N=No Handled Airline Copy Y=Yes Option always Y Cost Remarks 58FF Max 10 lines Costs / Payments F/USD75 Max 10 lines Free Form Text 58 FF 99 lines - 58 chrs each Supplementary Information 1-116 FF 2 Lines - 58 chrs each

IT PT PS CT BD FL BI RT FD ARNK TN TD LP CD RL AG BW TK PA PN CP EA CA DC LT RB HC CR CS FF SI

System Standards


Page 45

Valid Elements in DPR Files

Mandatory Elements

Elements Required if available

Additional Valid Elements

Elements

Element Name

NM IT PS RT FD BW RL AG TK PA LT PT FL TD BD TN CT CS CR BI BR BP BX CA CD CO

Name Initials Passenger Status Routing Flight/Date Baggage Weight Reason for Loss Agent Ticket Number Permanent Address Liability/Limited Tag Passenger Title Frequent Flyer ID. Damage Details Baggage Details Tag Number Colour/Type Payment to Pax/Costs Cost Remarks Brand Information Baggage Routing Bag Phone Nbr. Excess Bagg. Tkt Nbr. Amount Claimed Contents Damaged Country of Permanent Residence Cellular/Mobile Phone Date Claim Date Delivered Date Bag Received Delivered Bag Weight Passengers Email ID Free Form Text Bag Repaired Handled Airline Copy Insurance Language Lost Property Phone Number Replacement Bag Supplementary Info Cross File Reference

CP DC DD DR DW EA FF RP HC IN LA LP PN RB SI XR


Number

Input Example

3 3 1 15 4 1 1 1 1 2 Lines 1 1 1 10(2/bag) 10 10 10 5 5 10 4 2 1 1 1 1

VANDERPOST LVPD C CLASS YYZ/ZRH/BOM LX532/04FEB/LX154/04FEB 1/20 80 (Damage) 90(Pilferage) JL/BOMLX 724 8864328765124 MANDELASTR 45 CAPE CA Y or N MRS A2305678K BOTT/06MA/TOP01TL 2 WHEELS BROKEN LX327654 RD01CWX F/USD85 PAID BY ZRHLLLX/11FEB SAMSONITE DL146/04FEB 011 44 888 1234 (max. 20 chrs.) 724 55664658752 USD100 SUIT INSIDE IS WET UNITES STATES OF AMERICA OR US

2 1 10 10 1 1 99 Lines 1 1 1 1 2 Lines 2 1 2 Lines 1

001 676 7264 64 05FEB 13MAR/1600 - max. number of CT 13MAR/1400 - max. number of CT 2/30KG MR/U/AMERICA/A/US/D/COM (58 Characters per Line) N Y Y ITALIAN 1 ROLEX WATCH MISSING 001 17007/2522 Y PAX WILL CTC ZRHLL AHL ZRHLX12345

Page 46

DPR Type Damage - TD TD - Type of Damage: List the location, type and extent of damage. Each bag in a DPR file may contain a total of 2 TD codes. Example Input:

Single Bag - 1 Damage TD

SIDE/10TL

Single Bag - 2 Damages TD SIDE/10TL/TOP04MA Damaged Detail Codes (used in the TD element)

To Display DPR : >WM DDP BOMLX12345 CGHD/DGR TRAINING MODULE/v 1.0/November 2010

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DPR - Damage / Pilferage Report Amend a DPR File - ADP Note: The transaction allows adding, changing and deleting elements in an existing DPR file.

Example Inputs: Amend an element (CS01 - Costs) >WM ADP BOMLX12345 CS01 A/UDS50 AG MU/BOMLX

Add an element (CS - Costs) >WM ADP BOMLX12345 CS F/INR750 AG MU/BOMLX

Delete an Element (LP01) >WM ADP BOMLX12345 LP01 AG MU/BOMLX

System Response: Display DPR - DDP >WM DDP BOMLX12345


Page 48

CFD AHL file - Create a DPR file Description

The CFD transaction creates a DPR file from an AHL files using either of the following options: Create a DPR file from a single-bag or closed AHL and close the AHL if it is open. Suspend the individual bags elements (BI, TN, CT) within a multi-bag AHL and create a DPR file for a specific bag.

Close Single-Bag AHL and Open DPR Example Input: >WM CFD BOMLX12345

The system response depends on the status of the file: If the AHL is open, the CAH mask will be displayed for completion. If the AHL is closed the DPR mask will be displayed including the Name (NM) and the Associated record (AR) Suspend a Specific Bag within a Multi-bag AHL and Create a DPR Example Input: >WM CFD BOMLX12345 TN02/CT02/BI01

Complete the mask and create a DPR in both files AHL and DPR you find the associated File Reference Number (AR) System Response Display PIR DPR >WM PIR DPR BOMLX12345


Page 49

SHC Send Hard Copy Description:

Send a printed copy of an ‘active’ (non-retired) AHL/OHD/DPR file to specified teletype addresses. Only one file can be sent per transaction. Up to 10 TTY addresses with */* are allowed. Sender address, TX and AG are mandatory Entering the FA element can transmit specific File Area By adding the TI element (Text Information), you can add free-form text for explanation or clarification of the file (max. 3 lines) TI information will not be stored in the files. The output may be in standard format - SHC or in full text format SHC/F Example Inputs: AHL file - without History (FA HIS/A) >WM SHC AHL BOMLX12345 .BOMLLLX TI FOR YOUR INFORMATION AS PAX WILL CTC YOU --- BRGDS JACK TX DELLLLX AG EM/BOMLX DPR file - History only (FA HIS/A) >WM SHC DPR BOMLX54321 .BOMLLLX FA HIS/A TX DELLLLX/KTMKKLX AG GP/BOMLX

System Response: >WM SHC BOMLX10021 .BOMLLLX AG VQ/BOMLX TX ZRHLLLX


OK

Page 50

TTY Send Teletype Message Description

this transaction allows you to send a SITA teletype message via the WorldTracer Management System.

Example Input: >WM TTY DELLLLX/DELKKLX/CDGLLLX/BOMLLLX .BOMLLLX TEXT TEXT TEXT (Minimum 4 and maximum 1000 characters)

Notes: Destination address must be separated by a slash -/-, the maximum are 8 addresses. The address in the second line, after the full stop (.) is your station address. When you send a message for another airline, you have to place the signature of the other airline after your own signature, so this airline will be ‘charged’ for the communication costs. In the example below AF (Air France) will be charged. Example Input: >WM TTY DELLLLX/DELKKLX/CDGLLAF .BOMLLLX/AF TEXT TEXT TEXT (Minimum 4 and maximum 1000 characters)

Place a copy of the TTY message in one or into multiple files. The system allows multiple file references and multiple file types on one line - AHL, OHD and DPR The message will be: Placed automatically in the next available MR of MCH area of the file. The Date/Time stamp that appears in the TTY output will be added to the text that is transferred to the MR area. Sent to the addresses on the top line. Example: >WM TTY DELLLLX AHL BOMLX12345/CDGLX54321 OHD DELLX98745 DPR ZRHLX56478 .BOMLLLX TEXT TEXT TEXT


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WorldTracer Action File Introduction WorldTracer Management has an ‘Electronic Mail Filing System’, which will replace all paper filing system. WM also replaces the need for teleprinters for most incoming traffic by using the Action File. Each WorldTracer Management CRT station within an airline has its own Action File. An Action File has several areas, similar to ‘queues’ that allows receiving messages from the system, other departments or airplanes. It will store these messages for up to seven days. This allows the stations to review/work them any time during that 7 day period. The Action File also allows WorldTracer Management stations to communicate with each other using both free from text and standard formatted messages such as forwarding bags and requesting bags. Using this combination of Action Files and Teletype Messages, WorldTracer Management provides a means of communication from any station/department of any airline to any station/department at any airline. Action File Transactions on Station Level The 5 XF Transactions CXF

Displays action file COUNTS

DXF

DISPLAY action file

EXF

ERASE from action file

PXF

PLACE on action file

TXF

TRANSFER from action file


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WorldTracer Action File CXF Counts Example

Input

>WM CXF BOMLX Example Output MANAGEMENT ACTION FILE AREA D1 D2 FW 10 0 AA 5 0 WM 7 0 EM 0 0 SP 3 1 AP 2 2 LM 1 0

D3 0 0 0 1 0 0 0

-STATION BOMLXD4 D5 D6 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

DATE 9MAR D7 0 0 0 0 0 0 0

The top line displays the station, the airline and the current date. The next line shows AREA, which is the header line for several areas, Followed by D1, D2, D3, etc….. DAYS D1 is DAY ONE, which is today (current day) D2 is DAY TWO, which was yesterday. D3 is DAY THREE, which was the day before yesterday, etc….

. D7 is the oldest and last day. AREAS Each Area for each day may contain a maximum of 999 messages of 1000 characters each. Example: the number 10 next to FW under D1 means, that at the time the display was transmitted, there are 10 Forwarding messages created today which are waiting to be treated. If an Area has u huge amount of messages at one Day, the oldest 100 messages will be sent to the printer of your office. Any message which is more than 7 Days old, will also be sent to you TTY printer. The CXF display will only show those Areas, which contain a message. In case all Areas are empty, the system response will be /-NO MESSAGE ON FILE-/ CGHD/DGR TRAINING MODULE/v 1.0/November 2010

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WorldTracer Action File Action File Areas

WorldTracer Action File knows 8 Areas

FW

ForWard

Messages for short-shipped or wrongly loaded bags, which are sent under XT (Rush Tag) with a FWD message.

AA

Action Area

Messages that need some action

WM

WorldTracer Match Extended Match

Matches from WorldTracer for you AHL bags. Matches from WorldTracer for AHL files in an extended period of tracing

PR

Purged/Retired Files

Advises a Station/Airline about files that have been purged and have retired from tracing.

SP

System Prompts

Reminder for the actions and steps to do in the course of handling the files.

AP

Place Message in Action File

Free - form text messages from any WorldTracer user.

LM

Local Manager

Free - form text messages from the Local Manager e.g.. BOMKKLX

EM


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Action File - Menu Action File Areas with “Menu” Display - some Action File Areas offer a menu leading you to the next logical succeeding transaction; Following areas offer a menu: FW / AA / WM / EM / AP (*) indicates the place for optional transmission, reached by using the Tab Key. FW menu - FWD message ERASE AND DISPLAY NEXT TRANSFER TO FILE SEND TO TX/XF

EXF * TXF * ……………………… DXF *……………………/ ……………../ …………………../……………./

AA menu - FOH/FAH transaction ERASE AND DISPLAY NEXT SEND TO TX/XF

EXF * DXF * .. ……………../………………/……………………../……………………/

AA menu - ROH transaction offers FOH transaction DISPLAY OHD DISPLAY FILES SEND TO TX/XF

DOH * FORWARD OHD FOH * DMF * ERASE AND DISPLAY NEXT EXF * DXF * .. ……………………/……………………/………………………/…………………./

WM/EM menu - OHD match ERASE AND DISPLAY NEXT EXF * TRANSFER TO FILE TXF * SEND TO TX/XF DXF * .. ……………………/……………………/………………………/…………………./ AP menu - free form text message ERASE AND DISPLAY NEXT EXF * TRANSFER TO FILE TXF * .................................. SEND TO TX/XF DXF * .. ……………………/……………………/………………………/…………………./

HAPPY TRACING!! CGHD/DGR TRAINING MODULE/v 1.0/November 2010

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World Tracer Basic Training New

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