WMS Service Manual UHP Mexico

Introduction and Pre-Installation Summary The purpose of this section is to provide general and introductory information for the Ultra Hit Progressive (UHP) Bank-Level System, Figure A-1. UHP is a mystery triggered portal bonus and LAP theme available in 30-line and 50-line configurations with $0.01 and $0.05 denominations. Base games are configured with a minimum bet (forced minimum base bet plus an extra bet), so any bet a player chooses makes them eligible for the portal. UHP features picking, free spins, physics, and progressive elements. UHP is available in two themes:  

Jackpot Explosion Piggy Bankin'

Figure A-1 UHP System Diagram.

Portal Controller 1.0 Bank Controller 1.0

A

Conventional Ethernet G2S

ELSYNC

G2S, DGI

G2S

Game to System Protocol

DGI

Distributed Gaming Interface

Layer 3 Ethernet Switch G2S, DGI

B

ELSYNC

ELSYNC

Bank of EGMs

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Emotive Lighting Sync Protocol

ELSYNC

2

Introduction and Pre-Installation Summary:

Before You Begin

Verify that you have the following equipment and parts:

Equipment checklist 1

Stage Hardware

2

Portal Controller (PC 1.0)

3

Bank Controller (BC 1.0)

4

DHCP Switch

5

Communication and Power Cables

6

Keyboard

7

Mouse

8

Uninterruptible Power Supply

9

BB2 Cabinets

CompactFlash Cards 10

Game RAM Clear Card (SCLR-000-18xx)

11

BC RAM Clear Card (SCLR-CGC-10xx)

12

OS CompactFlash Card (SSSG-000-1672 or higher)

13

BIOS Card (SBOT-0002-3000)

14

Jurisdictional (SPI) Chips

DVDs 15

Jurisdictional (SPI)

16

UHP Client

17

UHP Server

18

Themes

May 2011

General Theme Information

General Theme Information

3

This section provides general information about UHP. Base games run at their standard supported lines with the following percentages: 66%, 68%, 70%, 73%, 75%, 77%, 80%, and 82%. These base game percentages are only to be used in conjunction with UHP. The operator can choose the base game percentage and the UHP percentage (8%, 10%, and 12%). NOTE: Some jurisdictions require a minimum total percentage, and a certain UHP percentage may be forced to meet the requirement. The more players play, the closer Jackpot Explosion or Biggy Bankin’ is to triggering. This is indicated visually in the following ways: Jackpot Explosion   

In the base game, the volcano lava rises on the sides of the reels On the top screen, the volcano lava rises inside the volcano In the base game and on the top screen, the background screens change

Figure 1 Jackpot Explosion (top screen).

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4

Introduction and Pre-Installation Summary:

Piggy Bankin’   

In the base game, coins rise on the sides of the reels On the top screen, more cracks appear on the pig In the base game and on the top screen, the background screens change

Figure 2 Piggy Bankin’ (top screen).

When Jackpot Explosion or Piggy Bankin' triggers, 1 of the 4 progressive levels is randomly awarded to one player. If the progressive is in the middle of being awarded and Jackpot Explosion or Piggy Bankin' triggers again, the player receives both awards.

Documentation Copyright

©2011, WMS Gaming Inc. (“WMS”). All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from WMS. WMS reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of WMS to provide notification of such revision or change. WMS provides this documentation without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. WMS may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time. Unless otherwise indicated, WMS registered trademarks are registered in the United States and may or may not be registered in other countries. Other brand and product names may be registered trademarks or trademarks of their respective holders.

Game Copyright, Trademark, and Patent Laws

Strict legal regulations protect the gaming device. Unauthorized modifications may be illegal under international law. This principle also applies to WMS logos, designs, publications, and assemblies. Facsimiles of WMS equipment (or any feature of it) may be illegal. This principle applies to facsimiles manufactured with or without WMS components.

Check Local Laws

Operation of gaming devices may be subject to state and local laws and regulations. This manual does not solicit sale of gaming devices where they may not lawfully operate.

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CE Marking

5

CE Marking

The CE Marking appears on gaming devices that meet the requirements of the EU directives. On these products, a Declaration of Conformity states that they satisfy all applicable EMC and safety requirements.

Customer Service

WMS is ready to help twenty-four hours a day. Contact our Product Support Group at 866-9674457.

Conventions

For clarity, this Service Manual uses the following conventions:

Text Conventions

Items that appear on a Screen Display (video screen) are identified in bold text. Button names are shown in ALL CAPS text.  Individual parts, like the Printer or Coin Mechanism, are capitalized. When required, information is provided in procedures about potential challenges and dangers. The terms WARNING, CAUTION, and NOTICE are used for specific safety reasons. For emphasis, WARNING and CAUTION appear beside the characteristic triangle symbol. Table 1 lists notice icons used in this guide.  

Safety Symbols and Information

Table 1 Notice Icon Descriptions Icon/Format

Description Information note about important features or instructions but is not critical data.

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NOTICE:

Notice indicates a situation that requires special attention.

CAUTION:

Caution alerts to potential damage to a program, system, or device.

WARNING:

Warning indicates a situation the may cause personal injury or death.

WARNING:

Warning indicates a situation the may cause personal injury or death due to a potential electrical hazard.

ESD:

ESD alerts to take proper grounding precautions against electrostatic discharge (ESD) before handling a product.

Chapter 1 [DRAFT]

Stage Hardware Installation and Setup Introduction

The purpose of this chapter is to describe the installation and connection of the bank-level Bank Controller (BC) 1.0 (A-029134-00-00) and Portal Controller (PC) 1.0 (A-029135-00-00) to a Power Switch and a DHCP Network Switch (20-025428-00-00). The two controllers and switch reside in the stage area of the banked system to connect the games to the system, Figure 1-1. Figure 1-1 UHP System Diagram.

Portal Controller 1.0 Bank Controller 1.0

A


ELSYNC

G2S, DGI

G2S


DGI



B

ELSYNC

ELSYNC

Bank of EGMs

Chapter Overview This chapter covers how to:    

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Install the Stage and Edge-lit Sign Hardware Install the DHCP Network Switch into the stage Install the BC 1.0 and PC 1.0 into the stage Route and secure all cabling


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1-2

Chapter 1 [DRAFT]: Stage Hardware Installation and Setup

Tools Required The following tools are required to complete the procedure in this chapter: 

Table of Contents

ESD wrist strap



Small Flathead screwdriver



#2 Phillips screwdriver (short)



Step ladder



Nut driver



Power Drill



Wire cutters



Introduction ..................................................................................1-1 Chapter Overview ............................................................................. 1-1 Tools Required.................................................................................. 1-2

  

Table of Contents .........................................................................1-2 Stage Setup and Accommodation..............................................1-3 Preventing Injury and Damage ...................................................1-5 Preventing Shock ............................................................................. 1-5 Preventing ESD ................................................................................ 1-5 Replacing/Repairing AC Line Cord................................................... 1-5 Properly Secure and Vent All Equipment.......................................... 1-5



Installing the DHCP Network Switch ..........................................1-5 Routing the Cables from the Network Switch ................................... 1-7

  



Installing BC 1.0 into the Bottom Shelf....................................1-10 Installing PC 1.0 onto the Top Shelf .........................................1-13 Installing the Power Supply Box and Fans (International Version)......................................................1-15 Secure the Center Stage Bar to the Stage Cabinet .................1-19 Secure the Center Box to Center Bar ............................................. 1-22 Prepare the Edge Lit Sign............................................................... 1-25 Install Edge Lit Sign onto Center Box ............................................. 1-27 Secure Lower Cover to Center Box ................................................ 1-29 Secure Upper Cover to Lower Cover.............................................. 1-29 Secure Artwork and Front Plastic Art Cover ................................... 1-30 Secure Sign Cover to the Edge Lit Sign ......................................... 1-31 Completion ..................................................................................... 1-31

 

Part List.......................................................................................1-31 Block Diagrams ..........................................................................1-32

May 2011

Preventing Injury and Damage

Preventing Injury and Damage Preventing Shock

1-5

This section provides guidelines for preventing electrical injury and protecting components from electrostatic discharge (ESD) damage.



ALWAYS power equipment OFF at the Power Switch. Regardless of the type of procedure, set all Power Switches to OFF when servicing the game, Top Box, or other equipment.

Preventing ESD



Unplug equipment from the outlet if not handling ESD-sensitive components.



Exercise caution when working around electrical equipment.



ALWAYS wear an ESD wrist strap. Fasten a resistive type (1 or 10 Meg) ESD wrist strap on arm and ensure that it makes good skin contact, Figure 2 (A). Secure the clip end of the wrist strap to a nearby ground point. Suggested grounds points are: 

An unpainted or bare exposed metal area of the game cabinet or equipment enclosure.



Any labeled ESD common ground point, Figure 2.

Figure 2 ESD wrist strap (left) and ESD common ground point symbol (right).

A



Ground equipment when handling ESD-sensitive components. When accessing printed circuit boards (PCBs) or components in direct contact with PCBs, including EPROMs, CompactFlash® Cards, and PCB connectors, connect the three-prong equipment line cord to a properly grounded outlet. Then, secure the clip end of the ESD wrist strap to an unpainted or bare exposed metal area of the game cabinet or equipment enclosure.

Replacing/Repairing If the AC Line Cord is damaged, it must be replaced by the manufacturer (WMS), its service agent, AC Line Cord or similarly qualified persons in order to avoid a hazard. Properly Secure and Before performing any service tasks, the game (and Top/Accessory Box, if applicable) must be Vent All Equipment properly secured as described in the Service Manual. All WMS cabinets and associated equipment (including Top/Accessory Box, controllers, etc.) must be properly installed. Upright games must be mounted to a stand using four bolts, and all stands must be bolted to the floor, a wall, or secured back-to-back. Slant games must be installed back-to-back or back against a wall. All WMS Upright and Slant cabinets require a minimum of 6 inches (15 cm) clearance on both sides and at the rear to allow for proper ventilation. Failure to fully secure and vent games may cause injury and equipment damage.

Installing the DHCP Network Switch

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Complete the following steps to install the DHCP Network Switch (20-025427-00-00) in the right stage cabinet. 1 Observe all appropriate safety and ESD precautions listed on Preventing Injury and Damage on page 1-5.

Installing BC 1.0 into the Bottom Shelf

1-11

1 Connect the CAT5 cable coming from the DHCP Network Switch to the eth0 ethernet port (the port closest to the DVI port), Figure 1-11 (A). Figure 1-11 Connecting BC 1.0

B C A

2 Ensure that the power switch on BC 1.0 is turned to the ON position ( I ) before connecting the Power Supply Cable, Figure 1-11 (B). 3 Connect the Power Supply Cable to the back of Bank Controller 1.0, Figure 1-11 (C). 4 Connect the Door Switch cable into its port on the back of BC 1.0, Figure 1-12. Figure 1-12 Connecting Door Switch Cable (left) and DVI to VGA adaptor cable to bottom port (right)

A

5 Connect the DVI to VGA adaptor cable to the DVI port on the back of BC, Figure 1-12 (A).The DVI port is directly under the Ethernet ports on the back of the BC. This will facilitate starting up the controller using a game LCD.

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6 Connect the black 9-foot-VGA cable to the VGA port on the DVI to VGA adaptor cable, Figure 1-13. Figure 1-13 Connecting the VGA cable to the DVI to VGA adaptor cable

7 Remove the door at the front of the enclosure that will house the Bank Controller. 8 Slide BC 1.0 into its bottom shelf of the stage, ensuring to guide the cables to the back end of the stage, Figure 1-14. NOTE: Be sure to install the Bank Controller and Portal Controller in the proper upright position, with the reset switch (Bank Controller), Figure 1-14 (A), and keyhole (Portal Controller) at the bottom. Failure to install the controllers in the correct position may cause them to malfunction. Figure 1-14 Mounting BC 1.0

A

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Installing PC 1.0 onto the Top Shelf

Installing PC 1.0 onto the Top Shelf

Complete the following steps to install PC 1.0 (A-029135-00-00) into the top shelf of the Stage. NOTE: To quickly differ en i ate between the PC 1.0 and BC 1.0, view the drives on the controller. PC 1.0 has two DVD drives and the BC 1.0 has two CompactFlash drives. Or, locate the front of the Controller, Figure 1-15 (A). The controller with the DVD drives (and no reset switch) is the PC 1.0 to be installed in these steps. Figure 1-15 PC 1.0 connections B

A

1 Connect the DVI cable end to the bottom-most DVI connection on the back of PC 1.0, Figure 1-16 (A). Figure 1-16 Connecting DVI cable to PC 1.0

A

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1-13

1-14


2 Connect the two (2) USB cables into any of the USB ports on the back of PC 1.0, Figure 1-17 (A). Figure 1-17 Connecting the USB, CAT5, and power supply cables to PC 1.0

C

D B

A

3 Connect the CAT5 cable coming from the DHCP Network Switch to the eth0 ethernet port (the port closest to the DVI port), Figure 1-17 (B). 4 Ensure that the power switch on PC 1.0 is turned to the ON position ( I ) before connecting the power supply cable, Figure 1-17 (C). 5 Connect the power supply cable, Figure 1-17 (D). 6 Slide PC 1.0 into its top shelf of the stage. Be sure to leave space for the DHCP Network switch, Figure 1-18 (A). Figure 1-18 Slide PC 1.0 onto the top shelf on the stage

A

B

NOTE: Install the Bank Controller and Portal Controller in the proper upright position, with the reset switch (Bank Controller) and keyhole (Portal Controller), Figure 1-18, (B) at the bottom. Failure to install the controllers in the correct position may cause them to malfunction.

May 2011

Chapter 2 [DRAFT]

Controller and EGM Installation and Configuration Introduction

The purpose of this chapter is to detail the software installation and configuration of the PC 1.0, BC 1.0, and electronic gaming machines (EGMs). The PC 1.0 gives casino operators the ability to quickly and easily manage their floor and enable new gaming experiences for their players. The software networks all enabled slot cabinets. The PC 1.0 computer hosts the main applications, databases, and services. The software communicates with the slot cabinets using an open, interoperable protocol called G2S. Using the WMS Administrator, users can: 

Make changes to the floor in real time or on a schedule



Configure peripheral devices on the gaming floor



Configure game denomination, maximum bet, paytable, volume, asset code, jurisdictional wait times, language and limit options.



Enable or disable a slot cabinet.

A suite of reports on the PC 1.0 computer provide system configuration, slot floor configuration, and metering information. Regulators can audit content and controlled files using the WMS Administrator and a separate browser-based interface. Refer to Figure 2-1 for an overview of a Network Gaming hardware configuration. Figure 2-1 PC 1.0, BC 1.0, and EGM Hardware Portal Controller 1.0 Bank Controller 1.0


ELSYNC

G2S, DGI


DGI



ELSYNC

ELSYNC

Bank of EGMs

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G2S

ELSYNC

2-2

Chapter 2 [DRAFT]: Controller and EGM Installation and Configuration

Chapter Overview This chapter will cover how to:      

Obtain the BC 1.0 IP address Log in to, install, and configure PC 1.0 software Obtain the PC 1.0 IP address Add theme content to PC 1.0 Create a prize pool for the UHP game Configure the game and game bank on the controller

Tools Required The following tools are required to complete the procedure in this chapter: 

ESD wrist strap



SPI Software DVD



UHP client DVD



UHP Server and client CD



BL-SYS-11 (AOM Installer) CompactFlash Cards: DVD  Bank Controller Base Game DVDs  Jurisdictional chip



Table of Contents





RAM Clear



PC controller

Introduction ..................................................................................2-1 Chapter Overview ............................................................................. 2-2 Tools Required.................................................................................. 2-2



Table of Contents .........................................................................2-2 Bank Controller Configuration Requirements and Limitations2-3 Connecting the Controllers to the BB2s....................................2-3



Configuring a New System .........................................................2-4

 

Verify the BB2 Connection to a Power Supply.................................. 2-4 Logging into BC 1.0 .......................................................................... 2-4 Obtaining the BC 1.0 IP Address...................................................... 2-4 Logging into PC 1.0 .......................................................................... 2-5 Change the PC 1.0 Time .......................................................................2-6

Configuring the ***WHICH*** RAID Controller Cache ...................... 2-7 Install the PC 1.0 Software ............................................................. 2-13 Using the PC 1.0 Software ............................................................. 2-19 Loading a Jurisdictional SPI File .........................................................2-19

Using the PC 1.0 Tabs and Toolbar ................................................ 2-20 Obtaining the PC 1.0 IP Address.................................................... 2-20 Adding Theme Content to the PC 1.0............................................. 2-22 Enrolling the BC 1.0 Bank Controller .............................................. 2-24 Creating the Prize Pool................................................................... 2-25 

Game Configuration ..................................................................2-27 Date/Time Setup............................................................................. 2-27 Location Setup................................................................................ 2-27 Machine Ethernet IP Setup............................................................. 2-28



Add a Game Bank ......................................................................2-30



Troubleshooting .........................................................................2-42

Configuring the UHP Portal ............................................................ 2-33

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Bank Controller Configuration Requirements and Limitations

2-3

Bank Controller Configuration Requirements and Limitations

Only one UHP instance may be configured per each BC 1.0.

Connecting the Controllers to the BB2s

Complete the following steps to run the CAT5 cables from the controllers and the power cables to the BB2s. NOTE: Keep track which port on the DHCP Network Switch each CAT5 cable uses and connect in left to right order in the bank ***what if a circle configuration is used?***. In other words, the CAT5 cable from port 1 goes to the left-most BB2; CAT5 cable from port 2 goes to the BB2 immediately to the right, and so on. This will allow quick discovery and diagnosis if a game stops communicating with the Network Switch. 1 Run all the CAT5 cables ***how?***, Figure 2-2. Figure 2-2 Run CAT5 cables.

A

2 Facing the front of the BB2, open the Main Door. 3 Run the cable through the base of the game and up to the CPU. Figure 2-3 ***Need picture***.

A

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4 Connect the CAT5 cable from the controllers to the outer-most Ethernet connection port on the CPU. This is port 0, Figure 2-5 (A). 5 Run the remaining CAT5 cables under the remaining games and through the cable access holes at the base of the games. 6 Repeat step 2 through step 5 for all games in the bank.

Verify the BB2 For each game in the bank, verify that the main line cord from the game plugs into an Connection to a Uninterruptable Power Supply (UPS). Power Supply

Configuring a New System

Complete the steps in the following sections to configure the system: NOTES: 

Install, connect and load all BC 1.0 controllers with a valid operating system and the UHP master game instance before configuring the remainder of the system.



Though most bank configurations consist of only four or six EGMs, be aware only one bank may be configured at one time with a maximum of 16 EGMs on the bank. Attempts to configure multiple banks or more EGMs may result in an adverse impact on system performance.

Logging into BC 1.0 Complete the following steps to log into BC 1.0: NOTE: These steps must be executed prior to turning the controllers on, while powering up the BB2 games. 1 Observe all appropriate safety and ESD precautions listed on Preventing Injury and Damage on page 1-3. 2 ***Add steps for connecting to the BB2 LCD***

Obtaining the BC 1.0 Complete the following steps to obtain the BC 1.0 IP Address: IP Address 1 Verify that the BC is powered OFF. 1 Seat the RAM Clear CompactFlash card in the OS drive and power ON the BC. NOTE: If, while booting up the Bank Controller during a RAM Clear, the screen displays an EFI Boot prompt, it will be necessary to connect a keyboard to the Bank Controller, type EXIT and press Enter on the keyboard. This will allow the RAM Clear to continue. 2 After the RAM clear is complete, power OFF the BC. 3 Remove the RAM Clear CompactFlash card and insert the game and OS CompactFlash cards into the BC. 4 Close the logic door on the Bank Controller. If the door is open, the Bank Controller will not start up.

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2-5

5 After the BIOS screens, the Bank Controller will display a black screen with a blue bar that indicates its IP address, Figure 2-4 (A). Make a note of the IP address, as it will be used later in the setup of the controllers. Figure 2-4 BC IP address.

A

6 To prepare to connect the PC 1.0 to the LCD, remove the VGA connection from LCD and place the cable next to the Bank Controller in the stage.

Logging into PC 1.0 Complete the following steps to log into PC 1.0: NOTE: These steps must be executed prior to powering up the BB2s. 1 Observe all appropriate safety and ESD precautions listed on Preventing Injury and Damage on page A-Notices and Tables. 2 Connect a keyboard and a mouse to the USB ports on top of the PC 1.0. 3 At some point, this step might be filled with spider port information. DD, 4.30.2011 4 ***Insert steps for how to view PC contents using a BB2 LCD here*** 5 Power up the PC 1.0. 6 Log on to the PC 1.0 computer with the ssg_super_user username and associated password. If the password was not given along with installation instructions, it can be retrieved by contacting the WMS Product Support Group: 866.967.4457 or [email protected]. NOTE: A user with domain administrator level privileges must create the SSG_Super_User group and add it to the PC 1.0 Local Administrator group. Local Administrator privileges are required for PC 1.0 installation.

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Change the PC 1.0 Time The clock on the PC 1.0 must be adjusted to reflect a time within five minutes of each EGM in the bank. First set the PC time using the following procedure, and then ensure the EGM time is set to the same time in Date/Time Setup on page 2-27. 1 Navigate to the clock toolbar at the bottom right hand corner of the screen and click Change date and time settings..., Figure 2-5. Figure 2-5 Navigate to clock toolbar and click Change date and time settings....

2 Under the Date and Time tab, click the Change date and time... button, Figure 2-6. Figure 2-6 Navigate to clock toolbar and click Change date and time settings....

A

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2-7

3 At the Date and Time Settings screen, adjust the date and time to appropriately reflect the time, Figure 2-7 (A). Figure 2-7 Adjust the date and time

A

B

4 Click OK, Figure 2-7 (B). 5 When the Date and Time screen displays again, click Apply Figure 2-6 (A). 6 Power down the Controller.

Configuring the Complete the following steps to change the RAID Controller cache settings. **Which controller(s) ***WHICH*** RAID does this apply to for UHP?*** Controller Cache 1 Ensure that the controller is connected to an EGM LCD. 2 Ensure that a keyboard and mouse are connected to the controller. 3 With the Controller powered down, open the logic door at the front of the Controller. 4 Remove both the game and OS CompactFlash Cards, Figure 2-1. Figure 2-1 Remove both the game and OS CompactFlash cards from the Controller.

5 Close the logic door at the front of the Controller.

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6 Turn the Controller on. The startup sequence will display the screen in Figure 2-2 (A) followed by the screen in Figure 2-2 (B). Figure 2-2 Startup sequence screens A

B

7 Press the CTRL and G keys at the same time on the keyboard when the startup screen in Figure 2-2 (B) displays. The screen will display the information in Figure 2-3. Figure 2-3 BIOS screen after pressing CTRL and G on the keyboard.

The BIOS will continue through the booting cycle.

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2-14


2 Navigate to the Start Menu | Computer | DVD Drive (x:) NGx.x.xxxx.xx.xx, Figure 2-3. Figure 2-3 Navigate to DVD and select Setup.

3 Double-click Setup to start the installation process. The InstallShield Wizard for the PC 1.0 installation will display, Figure 2-4. Figure 2-4 PC 1.0 InstallShield Wizard

4 Click Next.

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2-15

5 Toggle the I accept the terms in the license agreement button at the Software License Agreement screen, and click Next, Figure 2-5. Figure 2-5 PC 1.0 Software License Agreement

6 Enter the WMS-issued ID (WMSPC1) for the PC 1.0 computer in the AomId field of the PC 1.0 computer information screen, Figure 2-6 (A). Figure 2-6 PC 1.0 Configuration screen

A C

D B F

E

G

7 Enter the task timeout in minutes in the Task Timeout field, Figure 2-6 (B). The system uses the timeout value to determine how long its processes will retry a task before aborting the operation. 8 PC 1.0 computer’s IP address will automatically populate in the Host Name field, Figure 2-6 (C). The PC 1.0 IP address is 172.16.1.2. 9 A unique G2S Host ID will automatically populate in the G2S HostId field, Figure 2-6 (D). For most bank-level systems, the G2S HostId field is 1. 10 Mark the Configuration changes require employee information checkbox, Figure 2-6 (E), per jurisdiction requirements. This checkbox must be marked if the jurisdiction requires that employee information be entered when any changes are made to the configuration. 11 Toggle the Primary Host button under the Host Type section if this computer is the primary G2S host, Figure 2-6 (F). If this computer is not the primary G2S host, toggle the Secondary Host button. For most bank-level configurations, the Host Type is always Primary. 12 Click Next to continue to configure the regulatory logger, Figure 2-6 (G).

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13 At the Regulatory Logger screen, the wizard will present the option of using a logger or not, Figure 2-7. A logger is another computer that audits the AOM or PC 1.0. For most bank-level configurations, a logger is not used. Figure 2-7 Regulatory Logger screen



If the installation or the jurisdiction does not require a logger, click Do not use a logger.



If a logger is required, click Associate a logger and enter the name of the logger in the Regulatory Logger Name field.

14 Click Next. 15 Toggle the Complete button to indicate a complete type of PC 1.0 installation, Figure 2-8. Figure 2-8 Complete Setup.

16 Click Next, Figure 2-8. 17 Navigate to the Start menu and select Computer to determine the computer name. The computer name displays at the bottom left of the Computer window, Figure 2-9. In most cases, the user name is WMSPC1\wmsservice.

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2-17

NOTE: The user must be a member of the Local Administrator group. Figure 2-9 Determining the PC 1.0 Computer Name

18 Enter the user name into the User name field in PC name 1.0\user name format when the Logon Information screen displays, Figure 2-10. Example: WMSPC1\wmsservice 19 Enter the standard WMS password into the Password field. If the password has not been provided, contact the Product Support Group and they will provide it. Figure 2-10 Entering Logon Information

20 Click Next.

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21 Click Next. The Wizard is ready to install the program, Figure 2-11. Figure 2-11 PC 1.0 System Installation

22 Click Install. The InstallShield Wizard continues installing the program. When finished, a completion message displays, Figure 2-12. Figure 2-12 Completion of PC 1.0 Installation

23 If needed, click Show the Windows Installer Log to verify the installation. The file automatically opens in Notepad. Scroll to the bottom of the file and determine if any errors, warnings or failures were written to the log before the installation stopped. 24 Click Finish. NOTE: The drive that contains the PC 1.0 media is automatically locked and unavailable for further use when the PC 1.0 installation is complete.

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2-19

Using the PC 1.0 Loading a Jurisdictional SPI File Software A SPI file must be loaded when a new PC 1.0 application is brought online. The system automatically prompts for installation of the file when a user opens the application for the first time, Figure 2-13. Figure 2-13 Installing a Jurisdictional SPI File

A

To load a SPI file on the PC 1.0 system: 1 Log in to the PC 1.0 computer using the domain login if applicable. 2 Double-click the Administrator icon on the desktop. The secondary login window displays. 3 Install the SPI DVD into the empty drive on the PC 1.0 computer. Be sure not to try to use the DVD drive used in step 1 on page 2-13, as it is disabled once the PC 1.0 software is loaded. 4 Click Browse, Figure 2-13 (A). A file explorer window displays. 5 Navigate to the SPI file and select it. The file must be in .IMG or .BIN format. The file information displays in the Contents of SPI File text box. 6 Click Install to load the SPI file. 7 When the Log Change Reason window displays, choose Planned Configuration Change in the Change Reason drop-down menu, Figure 2-14 (A). Figure 2-14 Log Change Reason window.

A

B

8 Click OK, Figure 2-14 (B). 9 Remove the SPI DVD from the PC 1.0’s drive.

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Using the PC 1.0 The WMS Administrator main window, Figure 2-15, uses tabs to provide access to system Tabs and Toolbar functions by major area. Figure 2-15 WMS Administrator Main Window (above) and main toolbar (below). ***need updated screenshot per Heidi***

A

The toolbar, Figure 2-15 (A), at the top of the window is available at all times and provides quick access to all PC 1.0 functions.

Obtaining the PC 1.0 If the PC 1.0 IP address was set to a value other than the standard 172.16.1.2, complete the IP Address following steps to obtain the PC 1.0 IP address. 1 While logged into the PC 1.0 controller, navigate to the Start menu and select the Command Prompt at the top of the menu, Figure 2-16. Figure 2-16 Command Prompt screen

May 2011


2 At the Command Prompt screen, type ipconfig and press Enter, Figure 2-17 (A) Figure 2-17 Type ipconfig at the Command Prompt screen and press Enter

A

3 Identify the IP Address at the IPv4 Address label, Figure 2-18 (A). Figure 2-18 Find the IP Address at the IPv4 Address label

A

4 Make a note of the IP address, as it will be entered later in this chapter. 5 Exit the Command Prompt screen.

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2-22


Adding Theme WMS theme content is loaded from Theme DVDs that must be loaded one at a time. Complete the Content to the PC following steps to add WMS content: 1.0 Each theme content installation takes two to five minutes. Additional content can be added to the system at any time. 1 Install the theme DVD into the empty drive on the PC 1.0 computer. 2 Exit the Autoplay window that displays after inserting the DVD, Figure 2-19. Figure 2-19 Exit the Autoplay window

3 From the PC 1.0 Administrator application, click the Products tab, Figure 2-20 (A). Figure 2-20 Viewing Theme Products

A

B

4 Click Load New WMS Content, Figure 2-20 (B). The PC 1.0 scans all drives for new theme files and displays the themes found.

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2-23

5 At Log Change Reason window, choose Planned Configuration Change in the Change Reason drop-down menu, Figure 2-21 (A). Figure 2-21 Log Change Reason window.

A

B

6 Click OK, Figure 2-21 (B). 7 Select the desired drive from the Package Location(s) drop-down list. The window displays the themes found on the specific drive, Figure 2-22. Figure 2-22 Installing Theme Content

8 Click Install for each theme to be added to the system. The PC 1.0 validates the content. If applicable, the PC 1.0 displays any errors for a given theme and stops the installation process for that theme. NOTE: More than one theme may be installed simultaneously. To do so, click Install for more than one theme in a package location or select another package location and install themes from that drive. When the theme has finished installing, click on the red X at the upper right hand corner to exit the window. 9 If an error occurs, click the error link below the theme icon to view detailed information about it.

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NOTE: License files are not needed for the bank-level version of UHP. 10 Remove the theme DVD from the PC 1.0 drive. 11 Repeat steps 1 through 8 for each additional theme, the UHP server, and the UHP Client DVDs. Be sure to always exit the prior theme installation before continuing to the next theme.

Enrolling the BC 1.0 The BC 1.0 manages one or more prize pools. Bank Controller To enroll a BC 1.0 in the system: 1 From the WMS Administrator main window toolbar, click Administration. The Administration Options window displays. 2 Click the Central Game Controller tab, Figure 2-23. Figure 2-23 Managing BC 1.0 Bank Controllers

A

3 Enter a name for the BC 1.0 in the Site Asset Code field. The name may be any combination of letters and characters, and is usually a combination of BC 1.0 and the casino name. 4 Enter the BC 1.0 IP address in the Static IP Address or Host Name field. NOTE: The retrieval process of the BC Static IP Address is covered in Obtaining the BC 1.0 IP Address on page 2-4. 5 Highlight the UHP master game from the Portal Game list. 6 Click Save. The PC 1.0 system enrolls the BC 1.0, and the Success message, Figure 2-24, displays. Figure 2-24 Success message.

A

7 To verify the enrollment, click the BC 1.0 name on the Modify Central Game Controller list. The BC 1.0 configuration displays in the fields on the right side of the window. The status, Offline or Online, displays. The BC 1.0 may be configured only when the status is Online.

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2-25

8 Click on the Bank Controller name under the Modify Central Game Controller field, Figure 223 (A) to verify that it is online. NOTE: If the status of the BC comes up as Offline, it is possible that the IP address was mistyped. Edit the information accordingly, select the correct portal games, and click Save.

Creating the Prize Each BC 1.0 must have an associated prize pool. Enrolled banks participate in the prize pool Pool according to the game math and rules. To create a prize pool instance on a BC 1.0: 1 From the WMS Administrator main window, click the prize pool icon on the toolbar at the top of the window. OR Click the Tools tab and select the drop-down menu under the UHP icon to access the prize pool menu, Figure 2-25. Figure 2-25 UHP Prize Pool Configuration Menu

2 Click Create Configurations. The Create Configuration window displays, Figure 2-26. Figure 2-26 Creating a New UHP Game Instance.

3 Enter the name for the instance in the Name field. The name may be any combination of letters and characters, and should reflect the prize pool being created. 4 Select the BC 1.0 from the Central Game Controller drop-down list. 5 Select the master game from the Master Game drop-down list.

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6 Select the game configuration from the Configuration Set drop-down list. The configuration determines the payback percentage, reset amount, accrual rate, odds, and other parameters for the prize pool. The EV, Minimum EV and Extra Bet for the configuration display along with the payback ranges. 7 Click Save. The PC 1.0 system sends the instance information the BC 1.0 and the PC 1.0 starts the instance. 8 At Log Change Reason window, choose Planned Configuration Change in the Change Reason drop-down menu, Figure 2-27 (A). Figure 2-27 Log Change Reason window.

A

B

9 Click OK, Figure 2-27 (B). 10 Close the UHP prize pool configuration window. 11 Connect and power up the BB2s in the bank.

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Game Configuration

Game Configuration

2-27

In addition to all standard game configuration options, the following settings are required for UHP games: NOTE: UHP requires operating system (OS) SSSG-000-1672 or higher.

Date/Time Setup The date/time on the game must be set accurately using the Setup | Clock Setup option from the Administration Menu. IMPORTANT: Ensure that the time and time zone for all games and the PC 1.0 are correct. The EGMs will not register with the PC 1.0 database if the time is not within a five-minute range of the PC 1.0.

Location Setup Complete the following steps to set the location for each game in the bank: 1 From the Administration Menu, select Setup | Machine Setup | Location Setup. The Location Setup screen displays, Figure 2-28. Figure 2-28 Location Setup screen.

2 Set the Zone and Group values. All games in the bank must have the same Zone and Group values. 3 Set the Units in Group value to 4 to 16, depending on the number of games in the bank. 4 Starting with the game on the left, set the Unit value to 1. Set the game to the immediate right to 2, and so on. 5 Depending on your configuration, select either the Gaming machines are in a line checkbox or the Gaming machines are in a circle checkbox. 6 Select Save and Exit and proceed to the next game until all games in the bank are set.

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Machine Ethernet IP Complete the following steps to set each game in the bank to communicate with the BC 1.0 and PC Setup 1.0: 1 From the Administration Menu, select Setup | Machine Setup | Machine Info Setup. 2 The Machine Ethernet IP Setup screen displays, Figure 2-29. Figure 2-29 Machine Ethernet IP Setup screen.

3 Set the Enable CGC field to YES, Figure 2-30 (A). Figure 2-30 Machine Ethernet IP Setup screen.

A

B

4 Set the Portal Reconfiguration Allowed field, Figure 2-30 (B), to NO.

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Game Configuration

2-29

5 Enter the Host ID by selecting the top Host ID Field, Figure 2-31 (A). The Host ID Keypad displays, Figure 2-31 (B). Figure 2-31 Machine Ethernet IP Setup screen - Host ID Keypad.

B

A

6 Enter 1 and select Enter. 7 Choose WMS for the Vendor for Host ID 1, Figure 2-32 (A). Figure 2-32 Machine Ethernet IP Setup screen - URL Keyboard. B

A

8 Enter the URL by selecting the URL field and entering the IP Address of the PC 1.0 and Port Number (55555) into the URL Keyboard using the following format: :55555. Example: 172.16.1.2:55555, Figure 2-32 (B). NOTE: Press Caps Lock before and after entering the colon (:). 9 Select Set to save all changes. 10 Complete all other game configuration settings. For more information, refer to Service Manual 16-020832-xx: CPU-NXT and CPU-NXT2 Operating System (OS).

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11 After the games in the bank reboot, access the BC 1.0 user interface and select Devices, Figure 2-33 (A). Verify that each game shows on the listing in a Connected State, Figure 2-33 (B). Figure 2-33 Devices screen.

A

B

Add a Game Bank

Complete the following steps create a game bank: NOTE: The games must be online and connected to the PC 1.0 system before performing the following steps. 1 From the WMS Administrator main window, click Administration OR Click the Tools tab and click Administration. The Administration Options window will display. 2 Click the Banks tab. The bank configuration window displays, Figure 2-34. Figure 2-34 Configuring Banks

3 Enter the bank name in the Name field. The name may be any combination of letters and characters, and should reflect the game being played on the bank. Use a name that indicates the type of bank being configured for easy reference later. 4 Select WMS Gaming from the Bank Manufacturer drop-down list.

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Add a Game Bank

2-31

5 Click Save New Bank to save the bank name and manufacturer. The EGM list on the left side of the window displays any banks that have been configured along with an Unassigned bank. The Unassigned bank lists devices not yet assigned to banks. 6 To add an EGM to the bank, drag-and-drop it from the Unassigned list or from its current bank to the desired bank. The bank configuration is automatically saved as changes are made. NOTE: UHP game banks may have between 4 to 16 BB2s. The EGM bank configuration is performed on the EGM administration screens. 7 Navigate to the Devices tab at the main PC 1.0 software page, Figure 2-35 (A). Figure 2-35 Devices screen ***request screen from Heidi***.

A

B C

D

8 At the toolbar on the left hand side, select the bank created on page 2-30, Figure 2-35 (B). 9 In order for the installation to finalize, the Device Status column must display a status of IDLE for each EGM, Figure 2-35 (C), and an Enabled Cab. status, Figure 2-35 (D). NOTE: If, during the installation, any single game is RAM Cleared or has its CPU changed, it will not be necessary to RAM Clear the entire bank of games. Start up the game after the procedure and wait for its status to become IDLE along with the other games in Figure 2-35. After clearing a tilt from the EGM, it will take about five minutes for the game to show up as IDLE on the PC.

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10 If an EGM displays a status other than ENABLED or IDLE, Figure 2-36 (A), right click on it and select the Enable/Disable option, Figure 2-36 (B). Figure 2-36 Select Enable/Disable A

B

11 At the Enable/Disable slots screen, toggle the Change Now button, and ensure that the Approval Required option is unchecked. Click OK, Figure 2-37. Figure 2-37 Disable the EGM

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Add a Game Bank

2-33


A

B

13 Click OK, Figure 2-38 (B). 14 Repeat steps 10 and 11 to place the necessary games in an Enabled state after having disabled them. The configuration is finalized. NOTE: It takes about five minutes between clearing the tilt on the EGM and the controller showing it as "IDLE" on the Device Status page.

Configuring the UHP Portal games enhance a standard base game. The UHP portal game is a concept that allows one Portal or more players to win an award during a competitive, bank-level bonus round. NOTE: The BC 1.0 bank controllers managed by the wizards must have been loaded with the proper master game instance before starting the portal configuration. UHP includes the option to configure bank position settings during the bank portal configuration. UHP also requires a straight-line configuration. Complete the following steps to configure the portal: NOTE: The portal must be configured after every RAM clear of any game in the bank. 1 From the WMS Administrator main window, select UHP from the toolbar and select Configuration Wizard OR Click the Tools tab, select the portal type and click Configuration Wizard.

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The portal Configuration Wizard will display, Figure 2-39. Figure 2-39 Configuring a Portal.

2 Click Next to configure the bank and instance, Figure 2-40. The window displays the current configuration, if it exists. Figure 2-40 Configuring the Portal Bank and Instance.

A

B

C

D

3 Select the bank to configure for the portal from the Select a Bank drop-down list, Figure 2-40 (A). 4 Select the progressive instance to assign to the bank from the Select the Portal Instance drop-down list, Figure 2-40 (B). 5 Select the portal skin from the Select the UHP Skin drop-down list, Figure 2-40 (C). 6 Click Next to continue with the configuration, Figure 2-40 (D).

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Add a Game Bank

2-35

7 Select the denomination from the Select a common denom drop-down list from the pop-up window prompting for the denomination to use, Figure 2-41. NOTE: UHP requires a single denomination for all EGMs on the bank. Figure 2-41 Selecting a Denomination ***need UHP-specific screen***.

A

8 Select the base games to be installed on the devices in the bank, Figure 2-42. Figure 2-42 Selecting the Base Theme

A

9 Click Next, Figure 2-42 (A).

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NOTE: The system may display a pop-up window stating that one or more EGMs do not support multiple denominations. This is not an error since only one denomination will be used. Click OK to continue the configuration. Figure 2-43 Configuring Paytables

A

B

C

D

10 For each base game, click the checkbox for each desired Denom, Figure 2-44 (A). Select the Paytable, Figure 2-44 (B), and Max Bet, Figure 2-44 (C) from the drop-down lists. When selecting the Paytable, select any of the portal options. NOTE: When choosing a Paytable option, be sure to choose an option that ends with the word "Portal." Failure to do so will not allow appropriate paytable setup and payouts. 11 Click Next to configure the next base game paytable, until all base games have been configured, Figure 2-44 (D). 12 Click Next to assign cabinets in the bank to base games, Figure 2-44 (D). The cabinets must not currently have a game theme installed. 13 At the Assign Base Themes to EGMs screen, click the Select checkbox to assign the base game to the cabinet for each EGM, Figure 2-44. Figure 2-44 Assigning Base Themes to EGMs

A

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Add a Game Bank

2-37

14 If there is more than one theme, the window displays for each theme. OR Click Select All to associate all cabinets to the theme. NOTE: The window displays the current license counts for the portal content and the base game. If there are not enough licenses for the number of cabinets selected, the configuration wizard does not allow the configuration to continue. 15 Select Next, Figure 2-44 (A). 16 Click Change Now in the Scheduling area of the Task Creation Schedule window to ensure that the tasks execute immediately, Figure 2-45 (A). Figure 2-45 Creating Portal Configuration Tasks

A

B

C

17 Ensure that the Approval Required button is not checked, Figure 2-45 (B). 18 Click Next to run the theme compatibility check, Figure 2-45 (C). The system verifies that the selected theme is compatible with the device’s operating system and hardware. NOTE: Each theme requires compatible memory, hardware, OS and other elements to successfully operate. The Result column in the Download Compatibility Check screen displays the result of the verification: 

Passed – the verification succeeded and the changes can continue.



Overridable – the verification failed, but the failure can be overridden. Click Override All to continue the changes.



Failed – the verification failed and the changes cannot continue. Click the View link for the device that failed verification for more information about the failure.

If multiple devices in the same bank are to be changed, the system performs a verification for each device. Devices that fail the verification are excluded from the game installation. However, the other device configurations are allowed to continue.

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19 Click Override All, Figure 2-46. Figure 2-46 Verifying Configuration Compatibility

20 Click Next to verify configuration compatibility, Figure 2-46. The system verifies that device supports the number of paytables selected. This check is precautionary. 21 Click Next again. 22 Click Yes to proceed with the configuration if the system displays an alert ensuring that paytable glass and reel strips match the game configuration, Figure 2-47. This screen displays a summary of the configuration. The summary includes details of all changes to be executed. Figure 2-47 Paytable Modification Alert

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Add a Game Bank

2-39

23 Verify that EGMs are in the Assigned to the following EGMs section of the Configuration summary, Figure 2-48. Figure 2-48 Confirming the Configuration Summary ***request new screen from Heidi***

24 Click Back to make any changes that are needed OR Click Cancel to exit the wizard, if needed OR Click Finish to schedule the configuration tasks, Figure 2-49. Figure 2-49 Viewing the Configuration Summary.

NOTE: The system only creates tasks for devices that require changes as a result of a configuration change.

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A

B

26 Click OK, Figure 2-50 (B). 27 Use Table 2-1 to determine if the installation has completed. Table 2-1 Use this table to determine if the installation has completed If...

then...

the configuration finalizes successfully

skip to step 26 on page 2-34 after a screen similar to Figure 2-49 displays.

the configuration is interrupted by an error

ensure to clear all tilts on the game and reference Table necessary, go back to step 7 on page 2-31.

2-2. If

28 Install the cover that will cover the enclosure into which BC 1.0 is placed. Lock it into place using the set of keys included with the stage, Figure 2-51 (A). Figure 2-51 Installing BC 1.0 enclosure cover

A

29 In order for the LCD to display information from the BB2 again, toggle the buttons on top of the LCD as follows:

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Add a Game Bank

2-41

a Press the Menu/Select button once, Figure 2-52, to call up the KrisTel SignalSelect screen, Figure 2-8. Figure 2-52 Buttons to select VGA input on LCD.

A

B

30 Press the Menu/Select button again to navigate to the second row on the KrisTel SignalSelect screen, Figure 2-53 (A). Figure 2-53 Buttons to select VGA input on LCD.

A

31 Press the Left button to navigate to the DVI option at the KrisTel SignalSelect screen, Figure 2-53 (B). 32 Press the Menu/Select button to choose the DVI option. 33 Remove the VGA cable from the back of the game’s LCD and restore the LCD’s connection to the game. 34 Reinstall the LCD on its appropriate securing position. 35 Return the VGA cable to the inside of the stage and place it next to the PC 1.0.

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Troubleshooting If...

then...

an EGM loses communication with the Metascreen during configuration

the configuration is stalled. check the Metascreen connections. Once communication with the Metascreen is reestablished, continue with the configuration.

an EGM experiences a hard tilt, defined by

the configuration is stalled. Clear the EGM of all tilts and power it back up.

  

power loss CPU failure power supply failure

the installation experiences a significant power outage, in which the controllers, games, and power supplies lose power

the configuration is stalled. After regaining power, power the devices back in this order ONLY:    

DHCP Network Switch BC 1.0 PC 1.0 EGMs

This order must be followed to ensure that the EGMs are not powered on first and are left with no IP address to pull from the controllers.

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Chapter 3

Troubleshooting, Game History, & EV Information Introduction

The purpose of this chapter is to serve as a reference for troubleshooting the components of the UHP system, as well as providing information on Game History Validation, Metering, and Reconciliation. For tilt codes, tower light codes, and all diagnostic procedures, reference the Troubleshooting chapter of the Service Manual 16-020832-xx: CPU-XXT and CPU-XNT2 Operating Systems (OS).

Table of Contents

   

Introduction.................................................................................. 3-1 Table of Contents......................................................................... 3-1 Preventing Injury and Damage ................................................... 3-2 Troubleshooting........................................................................... 3-2 BC 1.0 ...............................................................................................3-2 PC 1.0 ...............................................................................................3-2 Edge-Lit Sign ....................................................................................3-3



Supporting and Troubleshooting the PC 1.0 System............... 3-4 EGM and EGM Connectivity Errors ..................................................3-4 Managing Tasks ................................................................................3-5 Task Execution Errors .......................................................................3-6 BC 1.0 Connectivity Errors................................................................3-7 PC 1.0 Software Errors .....................................................................3-8 Content and License Errors ..............................................................3-9 Recovering From Power Outages...................................................3-10 Network Errors ................................................................................3-10



Game History Validation ........................................................... 3-11 EGM Game Play History................................................................. 3-11



Metering...................................................................................... 3-14 EGM Progressive Accounting Meters .............................................3-14 BC 1.0 User Interface Meters .........................................................3-16



Bank History Information.......................................................... 3-17



EV and Paytable Validation ....................................................... 3-18

Accessing Game Event Information................................................3-17 Available Paytables.........................................................................3-18 Total EV/Payout Percentage (from PC) ..........................................3-19 Paytable Validation .........................................................................3-19 Paytable Information on the EGM...................................................3-19 Total EV/Payout Percentage (from EGM) .......................................3-20

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Chapter 3: Troubleshooting, Game History, & EV Information


Depending on the procedure, measures must be taken to prevent electrical shock and/or electrostatic discharge (ESD) when servicing the game. ESD: Observe all appropriate safety and ESD precautions listed in Preventing Injury and Damage on page 1-2.

Troubleshooting

This section details common errors or symptoms on the system hardware:

BC 1.0 Reference Table 3-1 for information on common error conditions and their potential solutions for Bank Controller 1.0. Table 3-1 BC 1.0 troubleshooting steps. Symptom

Problem

CGC crashes during startup after a RAM clear



CGC rate is misconfigured

Validation errors occur on running the CGC



CompactFlash adaptor is failing and the pins are not mating properly

Game shows a Database Access Errors

 

Game is showing intermittent door tilts on BC 1.0, be it of side or front door



CPU NXT2 needs to be replaced



Troubleshooting 

Plug a mouse and keyboard to the CGC and reconfigure the rate.



RAM clear the CGC.



Replace BC 1.0

Disk corruption or failure



RAM clear the CGC.

Both disks RAID disks have failed



Replace BC 1.0.

Door switches become faulty from wear.



Replace the door switches.



Replace BC 1.0.

CPU-NXT2 needs to be replaced



RAM clear all EGMs. Right click the existing line for the EGM in the Portal Controller main UI and select "Retire." When the new EGM comes online, add it to the bank.

PC 1.0 Reference Table 3-2 for information on common error conditions and their potential solutions for Portal Controller 1.0 Table 3-2 PC 1.0 troubleshooting steps. Symptom

Problem

Portal Controller does not display EGMs as they attempt to come online



EGMs time is incorrect

Troubleshooting 



EGMs are not configured to point at the PC

Update the time to match the Portal Controller.



Update IP settings to point at Portal Controller IP address: 5555, and reboot the EGM.

Portal Controller previously displayed EGM(s) as online but now shows their status as offline



Network issue



Check the network connections on the switch. There should be one green light for each EGM, one for the Portal Controller, and one for the Bank Controller.

Tasks do not execute or go into a scheduled state



EGM has a tilt





Tasks were created with the "Task Requires Approval" check box checked

Clear the tilt on the EGM and the tasks will resume.



Click on the "Scheduled Task Viewer" button from the Portal Controller main UI, select the task, and click the "Approve" button.

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Troubleshooting

3-3

Table 3-2 PC 1.0 troubleshooting steps. Symptom

Problem

Troubleshooting

Error on Portal Controller interface when attempting to create a master game instance on the Bank Controller when attempting to configure the EGMs stating that the CGC is unavailable



Network Issue



Bank Controller IP configuration issue

EGM configuration tasks show an attempt to download the base game and portal client



CPU NXT2 needs to be replaced





Check the network connections on the switch. There should be one green light for each EGM, one for the Portal Controller, and one for the Bank Controller.



Check the "Administrative Options" screen and the "Central Game Controller" tab and verify that the Bank Controller IP address has been entered correctly.

Portal Controller did not have themes installed when EGMs initially synced



RAM clear the EGMs and reconfigure.



Attempt Portal Controller configuration again.

CPU-NXT2 needs to be replaced



RAM clear all EGMs. Right click the existing line for the EGM in the Portal Controller main UI and select "Retire." When the new EGM comes online, add it to the bank.

Edge-Lit Sign Reference Table 3-3 for information on common error conditions and their potential solutions for the Edge-Lit Sign. Table 3-3 Edge-lit Sign troubleshooting steps.

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Symptom

Troubleshooting

No LEDs light up



Confirm electrical outlet is powered ON.



Confirm light on Power Supply is illuminated, showing the Power Supply is functioning



Check cable connections from electrical outlet to LED Boards

One to five of the six LED Boards do not light



Check cable connections between LED Boards



Replace LED Boards as necessary

Holes do not align between Edge Lit Sign and stand assemblies



Check that BBxD cabinets are level and spaced correctly



Loosen acorn nuts to adjust position of the stands

3-4


Supporting and Troubleshootin g the PC 1.0 System

The PC 1.0 application is comprised of Microsoft® Windows® applications, Microsoft® Active Directory® permission sets, network infrastructure to the games, and a separate logging terminal. There may be instances where one or more of these components fail and intervention is required to fix the issue. When issues occur, use the WMS Administrator main window as the primary tool for quickly solving problems. Refer to the information in this section for common questions and answers.

EGM and EGM Connectivity Errors Symptom/Procedure

Troubleshooting/Steps

All EGMs on the bank display a Due to the nature of the bonus game play, the bank is disabled when any EGM Portal Disabled error on the on the bank experiences a hard tilt. When the tilt is cleared, the remaining EGMs screen. are automatically brought online. Verifying online EGM status.

The WMS Administrator main window displays all EGMs on a bank-by-bank basis. To display EGM status, highlight the bank and review the display of the EGMs in the WMS Administrator main window. The display includes EGM status – Online, Offline or Initializing. An EGM is in “Initializing” status for the first few minutes of its first connection to the system. The EGM status changes to Online when the initialization completes. See Figure 2-45. NOTE: When configuring the EGM date and time, the time for all four EGMs must be within a five minute range or the EGMs do not register with the PC 1.0 system.

An EGM is Offline.

Typically, EGMs have a status of Offline for one of the following reasons: 

An incorrectly configured IP address on the EGM



Problems with network connectivity

To determine if the EGM has an IP address problem and to fix the problem: 1

Access the Machine IP Address settings window from the Administrator menu on the EGM.

2

Verify the IP address on the EGM and correct it, if needed.

3

Save the EGM configuration. The EGM transmits its configuration to the system. If the configuration is correct, the EGM displays on list of Unassigned EGMs in the WMS Administrator main window.

To determine if the EGM does not have network connectivity and to fix the problem: 1

Attempt to ping the EGM from the PC 1.0 system. To ping the EGM, access the Microsoft® Windows® start menu and select Run.

2

In the Run dialog box, enter, ping , where is the EGM’s IP address.

If the ping is successful, the window displays a “Reply from…” message indicating the amount of time that lapsed before the EGM responded. If the window does not display any “Reply from…” messages, there is an issue with the Ethernet connection between the system and EGM. Begin basic networking troubleshooting steps to determine the root cause of the issue.

May 2011

Supporting and Troubleshooting the PC 1.0 System

3-5

Managing Tasks Use the following procedures to manage tasks: Procedure

Steps

Verifying that tasks have succeeded.

To view the status of the tasks for an EGM: 1

Right-click the EGM from the WMS Administrator main window.

2

Select View Tasks from the pop-up menu. The Task Viewer for the EGM displays any tasks scheduled for the current day.

3

Change the search parameters, as needed, to view specific types and statuses of tasks or a specific date range.

4

To view task details, click a task and click Show Task Detail.

The tasks display with one of the following indicators: 

Green flag – the task has succeeded



White clock – the task timed out



Green arrow – the task is in progress



Yellow warning triangle – the task has failed



No color or indicator – the task is scheduled for a future time

The information for all failed tasks includes a failure reason in the Task Notes field immediately below the task detail list. This reason typically includes descriptive text that may sometimes reference a G2S error code. When a task fails, the system creates a task to clean up after the failed task. These tasks are created with a user name of “System” in the Creator field at the bottom of the Task Detail display. Refer to Appendix A for more information about task management. Troubleshooting a failed task.

Tasks may fail for several reasons: 

The task timed out (did not execute in the maximum amount of time allotted)



The encountered a networking failure at a critical point



The task had a protocol-related error

Refer to Table

4 for a description of likely task failures.

Task failures also display G2S-specific error codes. The descriptions for these codes can be found in the GSA’s G2S v1.0.3 specification available for download at the GSA’s website. Other than a task timeout or compatibility check error, these errors are extremely rare. In most cases, the tasks can be rescheduled to execute at a later time and should be successful. Always take the EGM status into account when diagnosing and fixing task failures. Checking scheduled tasks.

To check scheduled tasks: 1

From the WMS Administrator main window, click the Tools tab.

2

Click Scheduling Viewer. The Scheduled Task Viewer displays tasks on a daily, weekly, or monthly basis.

3

Click Day, Work Week, Week or Month to view the tasks for a given timeframe.

Click a task and change its schedule or delete it. If the task is one of a series of scheduled tasks, the task is deleted and the next scheduled task is created.

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Task Execution Errors Table 4 Task Execution Errors Error/Timeout

Description

Error attempting to enroll/un-enroll gaming device

The PC 1.0 system and BC 1.0 have either had a communications failure (network related) or there has been a communications failure between the BC 1.0 and EGM preventing the enrollment/un-enrollment.

Task failed while updating the PC 1.0 system

The task cannot update the database or one of the services has not been able to update an internal collection of data related to the task.

Error while attempting to disable all active pay tables

An issue has resulted from disabling active paytables on the EGM. This could have many causes including: 

The data at the EGM and PC 1.0 system not being in sync



The PC 1.0 system does not have the most current data for the theme installed on the EGM



The EGM was unable to disable all active paytables

Error while attempting to power-cycle slot

An error has occurred during the power cycling of an EGM and the EGM sent an error message. The EGM may or may not power cycle on its own in this case.

Unsupported compatibility type detected

Compatibility check has failed due to the theme or OS containing a compatibility type not supported by the PC 1.0 system.

Failed to disable paytable

An issue has resulted from disabling active paytables on the EGM. This could have many causes including: 

The data at the EGM and PC 1.0 system not being in sync



The PC 1.0 system does not have the most current data for the theme installed on the EGM



The EGM was unable to disable all active paytables

This task completed at the EGM, but there was a The task was executed but a subsequent, PC 1.0 internal operation problem updating the PC 1.0 database which failed. The EGM and PC 1.0 option configuration or game play options may be out of sync. Resync the PC 1.0 and EGM. may not accurately reflect the state of the EGM until resolved Unable to force resynchronization of gaming device from PC 1.0; See logs for more error details

A resync request from the PC 1.0 was not properly handled by the EGM.

Resync or reset seems to already be in progress for another task or an error occurred for a previous task with id [Task ID]

This is a task contention error. It indicates that the EGM is already resyncing with the PC 1.0 or is in process of rebooting.

Timed out waiting to complete task

The task timeout has been exceeded.

System error occurred at [Date / Time] while processing task

An unexpected error has occurred during the task execution. The PC 1.0 captures and displays the error message, so the problem can be fixed.

Compatibility check failed; details can be found in the compatibility report

The configuration changes to be made to the EGM are not compatible with the EGM’s game theme. The changes have been aborted.

Unknown response from compatibility service

The compatibility service is unavailable or has provided a response which was not expected.

Error while communicating with compatibility service

The compatibility service is not running or not responding in a timely fashion.

Error while attempting to add configuration change request for EGM [Slot ID]

The EGM or PC 1.0 has encountered an error while attempting to start an EGM configuration change. The error text will typically be included after this note.

May 2011


BC 1.0 Connectivity Errors

3-7

Symptom/Procedure


How to troubleshoot if the PC 1.0 cannot locate the BC 1.0

The PC 1.0 displays an error from the Administration Options window, Central Game Controller tab indicating that the PC 1.0 cannot locate the BC 1.0. The error indicates that the PC 1.0 and BC 1.0 network connection is not working properly. To resolve the issue: 1

Determine if the BC 1.0 IP address is correctly entered into the Administration Options window, Central Game Controller tab.

2

If the BC 1.0 IP address is correct, attempt to ping the BC 1.0 from the PC 1.0 computer to verify network connectivity between the two computers. To ping the BC 1.0, access the Microsoft® Windows® start menu and select Run.

3

In the Run dialog box, enter, ping , where is the BC 1.0’s IP address.

Determine if the BC 1.0 has an IP address issued by the DHCP switch by checking the BC 1.0 display. The address is displayed in the upper left corner of the screen at all times. If the address is 127.0.0.1, then the switch and the BC 1.0 are not properly networked. Verify the network connections between the components. Ensure that the switch is connected to port eth0 on the BC 1.0. The connection can also be verified by using Internet Explorer to access the BC 1.0 web pages: 1

Open Internet Explorer from the PC 1.0 desktop.

2

Enter http://:1001 into the website address field and press Enter. If the BC1.0 is properly connected to the system, a web page displays the current software loaded, the BC 1.0 IP address, and other information about the configuration.

If the BC 1.0 web page displays and the PC 1.0 does not allow configuration of the portal with an error stating it cannot locate the BC 1.0, ensure that the BC 1.0 operating system and portal master game loaded are compatible with the content loaded on the PC 1.0. BC 1.0 / PC 1.0 Connectivity Errors

The PC 1.0 and BC 1.0 send and receive a small but critical amount of information to and from each other. The connection between the two computers is necessary for enabling UHP games, as well as for initial configuration of the BC 1.0 master instance. When the BC 1.0 and PC 1.0 are not able to communicate, the following symptoms may indicate a connectivity issue between the two computers: 

The BC 1.0 displays with an Offline status on the PC 1.0 Administration Window, BC 1.0 tab



A task fails on the BC 1.0 enrollment step



One of the Ultra Hit Progressive windows takes more than a minute to open and displays an error stating that one or more BC 1.0s could not be contacted

To determine the cause of the issue: 1

Verify the BC 1.0 is running without errors. To do so, check its display. The display shows a list of event messages, including any BC 1.0 errors.

2

If no errors display on the BC 1.0, attempt to ping the BC 1.0 from the PC 1.0 computer to verify network connectivity between the two computers. To ping the BC 1.0, access the Microsoft® Windows® start menu and select Run.

3

In the Run dialog box, enter, ping , where is the BC 1.0’s IP address.

If the ping is successful, the window displays a “Reply from…” message indicating the amount of time that lapsed before the BC 1.0 responded. If the window does not display any “Reply from…” messages, there is an issue with the Ethernet connection between the PC 1.0 and BC 1.0. Begin basic networking troubleshooting steps to determine the root cause of the issue.

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PC 1.0 Software Errors

Symptom/Procedure


How to verify that the PC 1.0 is still running

The PC 1.0 typically runs without user login or intervention. To confirm the PC 1.0 is running: 1 2 3

A WMS service has stopped running.

Logon to the PC 1.0 to verify the computer is responsive. Run the Services Viewer. To do so, from the Start menu, click Administrative Tools and click Services. Verify the WMS services are displayed on the list with a status of Started – WMS AOM Service, WMS Compatibility Service, WMS Event Watcher, WMS License Manager Service, WMS Meters Service, WMS Progressive Service and WMS Validator Service.

To determine why the service stopped running: Run the Microsoft® Windows® Event Viewer. To do so, from the Start menu, click Administrative Tools and click Event Viewer. 2 Click Windows Logs and then click Application to view errors for specific services. Note any Windows system errors for the service. To restart the service: 1

1

Access the Services Viewer to restart the service. To do so, from the Start menu, click Administrative Tools and click Services. 2 Click the service name on the list. The Services Viewer displays information about the service and a link to start the service. 3 Click the Start link to start the service. Some services require others to be started, as well. If a pop-up window displays stating that additional services will be started, click OK. If the service fails to start when manually started: 1 2 3

Compatibility check failure in a wizard or in a task.

Reboot the PC 1.0 system. After reboot, log in and verify all services are started. If they have failed to start, verify the service account is WMSServices or the equivalent for the property. If the account used for the services is already configured with adequate privileges and assigned to the service, check the secondary logging application for errors pertaining to file validation failure. If a file has failed validation, all services automatically shut down. The file corruption must be corrected and the PC 1.0 rebooted for the services to start properly.

Compatibility checks validate the EGM and theme will function properly after configuration changes. The checks verify the following: Sufficient EGM memory for the theme EGM hardware  EGM configuration  OS version  Other tests to compare the theme requirements with the setup of the EGM The compatibility check prevents a non-compatible changes from being made to the EGM. There are two types of errors:  





Some errors can be manually overridden in the compatibility check window of the wizard. To override the error, click the Override checkbox. Only certain errors, deemed to be acceptable, can be overridden. A hard failure cannot be overridden. The compatibility check prevents changes to an EGM or BC 1.0 portal configuration from proceeding.

A pop-up error on the PC 1.0 stating that a file has failed validation displays

All controlled PC 1.0 system files are validated daily. If one of the files is found to be corrupted or tampered with, a message displays on the secondary logging UI. The message includes the name of the file or files that failed validation. At this time, all WMS services are stopped until the problem is resolved. The computer must be rebooted after the error is fixed.

Where are the PC 1.0 logs?

The PC 1.0 logs a variety of messages, as follows: 



Microsoft® Windows® system and PC 1.0 service errors are written to the Microsoft® Windows® Event Log. These errors can be viewed using the Microsoft® Windows® Event Viewer. To access the Microsoft® Windows® Event Viewer, from the Start menu, click Administrative Tools and select Event Viewer. In emergency situations, additional logging can be turned on to watch communications between the PC 1.0 and remote devices for debugging software or communications issues. This is an advanced feature and should only be used after consulting with the development support group. Log files can grow to be very large and slow system performance if left running for more than a few hours at a time. The Event Watcher web interface provides regulators with access to the jurisdictional logs. These events are not typically useful in diagnosing a problem but can be useful to determine what the system was doing at the time of a failure. Most remote configuration details are noted in the jurisdictional log file.

May 2011


Content and License Errors

3-9

Symptom/Procedure


An error displays while loading content.

Content may not load on the PC 1.0 computer for one of the following reasons:

An error displays while adding a license file or individual license.



The content is already loaded at the PC 1.0.



The content media has an error or problem. For example, a CD or DVD is scratched.



The content image fails the validation. The PC 1.0 verifies all content prior to loading it. If the content image is invalid, the PC 1.0 displays an error message stating that content validation has failed.



If the SBGImages folder is improperly setup on the PC 1.0 computer, an error displays when attempting to copy the file. The error indicates the folder permissions are improperly set, or the folder location is inaccessible or it does not exist. The error may also mean the PC 1.0 encountered an error while attempting to copy the image file from the media.



The theme content files are corrupt or not valid. Verify the media is not bad, damaged or smudged.

The following errors may occur when adding one license at a time: 

The license is mistyped or invalid. In this case, the PC 1.0 displays an error stating the license is invalid.



The license is not completely entered into the space provided in the pop-up window. In this case, the OK button is not enabled



The license is a duplicate of one already installed on the PC 1.0. A message displays stating the license is already installed.

The following errors may occur when adding multiple licenses from a file: 

The file contains an invalid format or extra lines of text aside from the license keys. An error displays stating the file is not valid, referencing the line number in the file that contains the invalid text, and the invalid text. Verify the license keys in the file are formatted with the license keys, including or excluding dashes, followed by a carriage return.



One or more licenses in the file is a duplicate of a license already installed on the PC 1.0. A message displays stating the license is already installed.

An error prevents moving an EGMs can be moved from bank to bank at anytime with a few restrictions: EGM from one bank to another.  If the EGM is retired, it must be RAM cleared prior to returning it to active service. The cursor changes to a circle with a line through it when a user attempts to drag an EGM from the retired bank to any other bank. The EGM automatically moves to the Unassigned bank after RAM Clear and initial configuration. 

How to verify if the game licenses are still valid

An EGM which is part of a bank configured for an instance of UHP cannot be moved to a bank without that same instance configured. When a user attempts to drag the EGM from one bank to another, an error displays stating the EGM is currently enrolled in instance X and the target bank does not have instance X configured.

The License Manager window of the PC 1.0 manages all licensing activities. The license manager provides a view of all licenses. The window displays expired licenses in red and licenses due to expire soon in yellow, along with license expiration dates. This window also displays the EGMs using each license and the number of seats available for use. When a theme license is due to expire, the window displays a warning message at 30, 15, 7, 1, 0 days until expiration. The day after the license expires, the PC 1.0 creates system tasks to remove the theme from the EGMs on which it is installed.

A pop-up error on the PC 1.0 states that the license for a theme is about to expire.

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Some licenses are for a trial period of time and expire. When they are due to expire (30, 15, 7, 1 days and the day of expiration) a warning message displays on the secondary logging UI. The message includes the license name and the amount of time until the license expires. The user much purchase and install a new license or remove the theme from the EGMs before the license expires. Otherwise, the day after the license expires, the PC 1.0 creates system tasks to remove the theme from the EGMs on which it is installed.

3-10


Recovering From Power Outages

Symptom/Procedure


What to do if the power goes out on the floor

Floor power outages do not usually affect the PC 1.0 system. When all EGMs have booted after power is restored, they display the main game screen and synch with the PC 1.0. To verify that the PC 1.0 and EGMs are running properly: 1

Logon to the PC 1.0 system.

2

Login to the WMS Administrator application and verify each EGM displays with a status of Online.

The games are playable while they sync with the PC 1.0. A floor sync may take several minutes depending on the network speeds to the floor and number of EGMs being brought online. Verify any tasks that were in process during the outage have either timed out or continued and succeeded. Depending on the amount of floor downtime, some tasks may have timed out and must be rescheduled. What to do if the PC 1.0 computer loses power

The PC 1.0 computer configuration should include a battery backup that protects against power loss for short durations (15 minutes). For a prolonged outage, the PC 1.0 may need to be shut down. When power is restored: 1

Restart the domain controller.

2

Bring up the PC 1.0 computer.

When all three system components are back online, logon to the PC 1.0 and start the WMS Administrator application. Verify all EGMs are display with a status of Online. Some floor syncs will take several minutes. Verify all scheduled tasks have resumed from their last step.

Network Errors Symptom/Procedure


What to do if the network fails

Network failures may cause EGMs to go into an Offline state and can disrupt the connection between the PC 1.0 and EGMs. Symptoms of a network failure include: 

All EGMs display with a status of Offline



Tasks that are in progress when the network failed are timing out



All tasks that were not in progress when the network failed, but launched after the outage, display with a Scheduled status



A pop-up warning displays stating the connection to the remote logger has been lost

When the network is restored, login to the WMS Administrator to reschedule all tasks that timed out.

May 2011

3-18


EV and Paytable Validation

This section explains how multiple paytables used on the UHP system are implemented and validated to comply with jurisdictional requirements regarding minimum payout percentage. The PC controls the paytable selection and implementation, and several elements validate the use of appropriate paytables. The EGM may be used to display current paytable settings, but all paytable implementation must be done at the PC.

Available Paytables If an EGM is configured to participate in the UHP, two paytables apply to overall game play: Portal paytable - This paytable applies to the UHP Master Game, and is a component of the Progressive Instance. The Progressive Instance is selected during the first step of the Ultra Hit Progressive Wizard on the PC, 3-Figure 3-10 (A), and includes additional progressive configuration elements. The percentage value in the name of the Progressive Instance is the payout percentage. Figure 3-10 UHP Configuration Wizard - Bank and Instance Selection.

A

In the selected Progressive Instance JE1_12% Configuration #1 in 3-Figure 3-10, the payout percentage for the UHP Master Game is 12%. Base game paytable - This paytable applies to the base theme, and is configured and implemented using the Ultra Hit Progressive Wizard on the PC, 3-Figure 3-11. Some base game paytables require that a portal paytable is activated, which is noted in the paytable description as “Requires Portal”. Figure 3-11 UHP Configuration Wizard - Paytable Configuration screen.

A

A

May 2011

EV and Paytable Validation

3-19

The UHP Configuration Wizard - Paytable Configuration screen lists all available denominations. To activate a denomination for UHP, select the Denom checkbox and assign a paytable to that denomination. Once selected, the Total Expected Value (EV) displays on the screen. This is the overall payout percentage for that denomination.

Total EV/Payout As shown on the UHP Configuration Wizard - Paytable Configuration screen, the base game and Percentage (from portal paytables are additive, and the resulting sum is the total payout percentage for the game. In PC) other words: Total EV/payout percentage = base game paytable + portal paytable

Paytable Validation The following three elements ensure that the overall payout percentage is within jurisdictional requirements for Ultra Hit Progressive EGMs: 

SPI Chip. The jurisdiction-specific SPI chip seated on the CPU contains all required parameters for EGM functionality. Paytable parameters defined in the SPI are activated and validated by the EGM.



EGM Evaluator. When UHP is enabled for a denomination on the PC, the selected Progressive Instance is written to the Central Gaming Controller (CGC) database. An EV calculation and validation occurs on the EGM. If the EV validation passes, the Progressive Instance is written to NV RAM on the EGM CPU. If the Progressive Instance on the EGM matches the Progressive Instance in the CGC database, the configuration is implemented. If the Progressive Instance is not found in the CGC database or if communications between the EGM and CGC are interrupted, the EGM enters a tilt condition and game play stops. This ensures that the appropriate payout percentage (as a component of the Progressive Instance) is always applied to game play.



Centralized Paytable Configuration. Paytable configuration and implementation is managed on the PC, and only compliant paytable options are presented on the PC during UHP configuration. In addition, the option to configure the base theme paytable is disabled in Administration Mode on the EGM, so invalid paytables cannot be configured from the EGM.

Paytable While paytables and UHP settings cannot be implemented on the EGM, paytable configuration Information on the information is available from the following EGM Administration screens. EGM  Portal Connections screen (accessed by selecting Portal | Portal Connections in Administration Mode) displays all currently implemented base game and portal paytables, 3Figure 3-12. Figure 3-12 Portal Connections screen. A B

A A

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To view the portal paytable associated with a base game paytable, use the arrow on the Select a Paytable field to scroll through available base game tables, 3-Figure 3-12 (A). The associated portal paytable displays in the Select an Associated Portal field, 3-Figure 3-12 (B). To view the base game paytable associated with the portal paytable, use the arrow on the Select an Associated Portal field to scroll through available portal paytables, 3-Figure 3-12 (B). The associated base game paytable(s) display(s) in the Select a Paytable field, 3-Figure 3-12 (A). 

Game Master Accounting screen (accessed by selecting Accounting | Game Accounting | Game Master in Administration Mode) displays the configured payout percentage in the Weighted Average Theoretical Percentage field, 3-Figure 3-13 (A). The Game Yield% field, 3Figure 3-13 (B), displays the actual payout percentage of the EGM.

Figure 3-13 Game Master Accounting screen.

B

A



Denom Configuration screen (accessed by selecting Setup | Credit Setup | Denom Config | Multi-Game in Administration Mode) displays the configured denominations and their associated base game paytable, 3-Figure 3-14.

Figure 3-14 Denom Configuration screen.

Select Assigned to view the paytables currently applied to game play. To view all available base game paytables, select All. Selecting Unassigned displays available paytables that are not currently used.

Total EV/Payout The Game Master Accounting and Denom Configuration screens show the overall payout Percentage (from percentage for the EGM: EGM) Total EV/Weighted Average Theoretical Percentage (from Game Master Accounting screen) = base game paytable (from Denom Configuration screen) + portal paytable

May 2011

Chapter 4 Maintenance & Recovery Introduction Table of Contents

The purpose of this chapter is to serve as a reference for maintenance and recovery tasks related to the UHP Bank-Level System.



Introduction.................................................................................. 4-1 Table of Contents......................................................................... 4-1 Preventing Injury and Damage ................................................... 4-2 Routine Periodic Hardware Maintenance .................................. 4-2 Software Maintenance ................................................................. 4-2



Maintenance for BC 1.0 and PC 1.0............................................ 4-4

   

Updating the Game or OS versions ..................................................4-2 Replacing a Failed Hard Drive in Bank Controller 1.0 ......................4-4 Booting up and Restoring from Bank Controller 1.0 .......................4-10 Booting up and Restoring from Bank Controller 1.0 Using a Spider Port ...................................................................................4-15 Replacing a Failed Hard Drive in Portal Controller 1.0 ...................4-19 Booting up and Restoring from Portal Controller 1.0 ......................4-25 Booting up and Restoring from Portal Controller 1.0 Using a Spider Port ...................................................................................4-27  

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Changing the LED Boards in the Edge Lit Sign...................... 4-31 Parts List..................................................................................... 4-36

4-2

Chapter 4 Maintenance & Recovery:


Depending on the procedure, measures must be taken to prevent electrical shock and/or electrostatic discharge (ESD) when servicing the game.

Routine Periodic Hardware Maintenance

The UHP system benefits from routine maintenance. Complete the following maintenance tasks on a regular schedule:

Software Maintenance Updating the Game or OS versions

ESD: Observe all appropriate safety and ESD precautions listed in Preventing Injury and Damage.

Table 1 Routine Periodic Maintenance tasks. Task

Frequency

Check for beeping alarm sound from the controllers. This is a symptom of a hard drive failure.

Daily

Vacuum stage interior, clearing all dust and debris from all three controllers. Pay careful attention to controller vents to ensure air circulation is not compromised.

Every 6 weeks

Verify stage fans and controller fans are running.

Every 6 weeks

Remove covers from all three controllers and vacuum or used compressed air to remove debris from the PCBs.

Every 3 months

Replace fans (need part numbers for all fans).

***? what is the expected life of the fans? Should we recommend replacement on a regular basis?***

Software versions will periodically need to be updated. Complete the following steps to update the game or OS software: 1 RAM Clear the EGMs. 2 Load the new OS and game software onto the EGMs from the CompactFlash. 3 Configure the games. Refer to Game Configuration on page 2-23. 4 RAM clear the BC 1.0. 5 On the PC 1.0 computer, access the Devices tab of the WMS Administrator application. 6 Select the Portal Game menu and click Create Progressive Configurations, Figure 2-1. Figure 2-1 Portal Game menu.

The WMS Administrator displays a warning indicating the BC 1.0 has been RAM Cleared. 7 Click OK. 8 Click the Products tab. 9 For the base theme and portal master game, right-click the content icon and select Delete from the pop-up menu. The WMS Administrator deletes the content from the Gaming Asset Repository (GAR) database. NOTE: All old content must be deleted and new content must be installed for this process to work properly.

May 2011

Software Maintenance

4-3

10 For the base theme, portal skin, and portal master game, load the new content: a Load the content DVD into the available drive on the PC 1.0. b From the Products tab, click Load New WMS Content. The Package Manager displays and scans the DVD for content. When the scan completes, the Package Manager window, Figure 4-1, displays information about the content. Figure 4-1 Package Manager window.

c Click Install. The Package Manager validates and loads the content from DVD into the GAR database. d Remove the content DVD from the drive. e Exit the Package Manager window. 11 Click the Administrator icon on the toolbar to display the Administration Options window. 12 Click the Central Game Controller tab, Figure 4-2. Figure 4-2 Administrator Options, Central Game Controller Tab.

13 Select the BC 1.0 for the portal game from the Modify Central Game Controller area. 14 In the Portal Games area, click the portal master game. 15 Click Save. 16 Exit the Administration Options window. 17 Start the master game instance on the BC 1.0. 18 Run the portal wizard, which manages the configuration of the EGM paytables. The wizard creates any tasks required to configure the EGM paytables.

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Chapter 4 Maintenance & Recovery:

May 2011

WMS Service Manual UHP Mexico

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