A research project on stress management By : Namra mubarak ali khan BBA(HONS.) Submitted to: Sir muzamil iftikhar Air university
Executive summary The purpose of the project is to know about the stress level in the workplace.how it should be managed and how it effects the work environment.it will include both the theorytical portion as well as the research work. My project includes
Introduction of the topic o Stress management o Types of stress management o Causes o Advantages o Disadvantages Introduction of the company in which I have done my research work o Zong introduction o Vision and core values Secondary data of the company
Primary data
o Research methodology o Questionaire o Results o Analysis Conclusions Recommendations
Introduction of topic 1. Stress management: It is the amelioration of stress and especially chronic stress often for the purpose of improving everyday functioning. Stress produces numerous symptoms which vary according to persons, situations, and severity. These can include physical health decline as well as depression.
2. Types of Stress Management: (A)Acute
Stress
Acute stress is usually for short time and may be due to work pressure, meeting deadlines pressure or minor accident, over exertion, increased physical activity, searching something but you misplaced it, or similar things. Symptoms of this type of tension are headaches, back pain, stomach problems, rapid heartbeat, muscle aches or body pain.
(B)Acute
Stress
Acute stress is common in people who take too many responsibilities and are overloaded or overworked, disorganized, always in a hurry and never in time. These people are generally in positions of importance at their workplace and stressful lifestyle is inherent in them. Symptoms of this type of stress are prolonged tension headaches, hypertension, migraines, chest pain and heart disease.
(C)Chronic
Stress
This type of stress is the most serious of all the 3 stress types. Chronic stress is a prolonged stress that exists for weeks, months, or even years. This stress is due to poverty, broken or stressed families and marriages, chronic illness and successive failures in life. People suffering from this type of stress get used to it and may even not realize that they are under chronic stress. It is very harmful to their health
3. Causes of Stress Management: Whenever our body feels something not favorable, then it tries to defend itself. If this situation continues for a long time, then our body is working overtime. There are several causes of stress. For example, you are under stress when you are worried about something, worried about your children, worried about the illness of your father, worried about your job security, or worried about your loans or similar things. You may be under stress due to several causes. Look at the following causes of stress.
1. Causes of Stress at Home o o o o o o o o o o o o o o o
Death of spouse, family, near relative or friend. Injury or illness of any family member. Marriage of self or son or daughter or brother or sister. Separation or divorce from partner. Pregnancy or birth of a new baby. Children's behavior or disobedience. Children's educational performance. Hyperactive children. Sexual molestation. Argument or heated conversations with spouse, family members or friends or neighbors. Not sufficient money to meet out daily expenses or unexpected expenditure. Not sufficient money to raise your standard of living. Loss of money in burglary, pick-pocketed or share market. Moving house. Change of place or change of city or change of country.
2. Causes of Stress at Work o o o o o o o o o o o o o o o o o
To meet out the demands of the job. Your relationship with colleagues. To control staff under you. To train your staff and take work from them. Support you receive from your boss, colleagues and juniors. Excessive work pressure. To meet out deadlines. To give new results. To produce new publications if you are in research area. Working overtime and on holidays. New work hours. Promotion or you have not been promoted or your junior has superseded you. Argument or heated conversations with co-workers or boss. Change of job. Work against will. Harassment. Sexual molestation.
3. Other Causes of Stress o o o o o o
Fear, intermittent or continuous. Threats: physical threats, social threats, financial threat, other threats. Uncertainty. Lack of sleep. Somebody misunderstands you. Setback to your position in society
4. Stress Management in Work Place: There is no doubt that stress is one on of the leading factors in illness and absenteeism among employees. Besides lowering a person's immune response, stress makes us want to avoid whatever is causing it. If there is stress at work, workers who feel mildly off will feel even worse and resist coming to work. This costs many hours of productivity, especially when key personnel or production workers are absent-in fact, it's estimated that $300 billion is lost on stress-caused illnesses and absenteeism. A workplace that supports stress management through workplace wellness programs not only helps their employees to handle pressure better and stay healthier during times of stress, it also sends a message that their company cares about them. This provides emotional support as well as physical support for fighting the effects of stress. How
a
Workplace
Wellness
Program
Can
Help
when your employees are stressed, very likely there is one primary cause and several secondary causes. For instance, a worker may suffer stress due to poor interpersonal relationships with other workers and problems communicating. Addressing stress will help the worker feel better and regain connections to other workers, thereby reducing the stress in those areas. Although a workplace wellness program can't de-stress everything a worker faces-like layoffs, cutbacks, firings, etc.-it can help with the physical effects of stress and help the worker cope when getting the pink slip. A healthy employee will have enough energy to move on and find another job but the unhealthy employee may suffer even more physical maladies from stress and plunge into depression. An employee who is watching others get fired or laid off will always be thinking, "When am I going to get the axe?" There
are
several
steps
you
can
take
to
reduce
job
stress.
Get a clear job description to avoid miscommunications that cause stress, and to make sure you are doing tasks within your sphere of responsibility only. Get a new job. While this is not always an ideal solution, sometimes it's the only one-a workplace wellness program will help with the stress of this change. Find supportive agencies and programs to help you either deal with the stress-such as the workplace wellness program-or find a new position. Isolation is destructive. Change positions within the company. Perhaps your training is not in the field where you are working, or you are being asked by a supervisor to do things far outside work hours and described responsibilities. If you like the company you work for but hate your job, this may be the answer. See if your company has an employee assistance program, which is sometimes part of a workplace wellness program, if there are layoffs and firings going on around you. If so, use these services even if you have been told you will remain at the company-things change daily in the business world.
5. Need of Stress Management: In the past decade, the news headlines have definitely made it clear that the need for stress management should be one of the top agendas in modern day society. The rages alone such as Road Rage and the trends of violent acts in life today prove a lot of it well. Living today is a lot tougher than it was even in the days of the great depression. It's been coming out in many ways such as all time occurrences of stomach and intestinal ulcers. Others find sleep disorders and wind up zombies during their busy days. Insomnia is growing in leaps and bounds. Today stress management is important in everyone's lives. It's necessary for long happy lives with less trouble that will come about. There are many ways to deal with stress ranging from the dealing with the causes of stress to simply burning off its effects.
6. Advantages of Stress Management: Business advantages of stress management: -related disorders -related illness or accidents erformance
Health advantages of stress management: -related symptoms
tions
-esteem
"Research studies demonstrated that stress management techniques can lower cholesterol levels and blood pressure independent of diet."
Consumer advantages of stress management: -effects -pharmacological -surgical -effective
7. Disadvantages of Stress Management: Stress can be a motivator. For example, if you’re stressed out because you have a big assignment due, this may motivate you to work on it and complete it. The stress can help you to put in your very best effort. If you're afraid of losing your job, stress may encourage you to raise your own standards and make improvements you most likely would not have made without the threat of unemployment. Stress is a disadvantage because it can potentially raise your heart rate and weaken your immune system. Also, it can be a factor in poor decision making because under stress we may not think logically or consider the consequences of the choices we make. While we all experience stress frequently in our daily lives, not everyone handles it in positive ways. The key for us all is to learn what strategies and behaviors help us to cope with stress in a positive manner. Finding a friend or family member who'll listen as you vent about the stresses in your life is a much better way to handle tension than isolating yourself and worrying. Going for a walk, listening to music or doing something you enjoy are much better ways to clear your mind than drinking, eating, smoking etc. To me the key is realizing that some of the ways we choose to deal with stress can make our situation worse than just weathering out the hectic time. Realizing that we always have choices when dealing with stress is the first key to making stress work for us and not against us.
Introduction of company Zong china mobile Type:mobile phone operator Industry:telecommunication Founded: 2008 Headquarters:islamabad Parent:china mobile
ZONG is the first international brand of China Mobile, launched in Pakistan in 2008. The company is often cited as China Mobile (Pakistan) or CMPak. As of late 2011, it had a subscriber base of 13.2 million.In October 2011, ZONG signed a three-year partnership deal with the English football club Manchester United F.C.ZONG also made a television commercial featuring the Manchester United players Dimitar Berbatov, Rio Ferdinand, Darren Fletcher and Ashley Young playing street football with Pakistani children. China Mobile Communications (CMCC) incorporated in the year 2000, is the world's largest telecom operator, dominating 66.5% of Mainland China’s market share. It operates as a 100% state owned entity in 31 different provinces and employs in excess of 175,000 people. CMCC network covers 99.7% of China’s population and has over 900,000 BTS sites. Its customer base is over 672 million and has operating revenue of $8.3 billion. CMCC is perhaps the only cellular network that provides uninterrupted, reliable coverage through tunnels, on highways, inside sky scraper elevators as well on top of Mount Everest. It has a global presence in Hong Kong, Pakistan, San Francisco and London and currently has international roaming partnerships with 406 operators in 237 countries and regions. The company is listed on the New York Stock Exchange as well as the Stock Exchange of Hong Kong Ltd. By the end of 2011, 2G base stations exceeded 700,000 and 3G base stations increased to approximately 220,000 covering country level and above cities which strengthened the depth and contiguous coverage in the main districts. The four main brands for CMCC are; Gotone (for high-end subscribers), Easy-own (for mass), M-Zone (for youth), G3(for 3G). TD-LTE is the future network, which will carry high bandwidth and high quality wireless broadband business. The development of TD-LTE is a core component of CMCC’s development strategy, where the Group will actively promote TD-LTE scale-trial and commercialization and drive the technical and supply chain integration of TDD and FDD. CMCC’s first overseas subsidiary, China Mobile Pakistan has the license to offer and operate voice, data and all value added services in the entire country. One of the fastest growing cellular markets in the world, Pakistan is a key region that is likely to offer expansion opportunities as well as the chance to make a difference in the lives of a growing clientele that is demanding and understands and appreciates better quality and service standards. ZONG is committed on attracting and retaining the best human resource from all over Pakistan. It also provides a working environment which satisfies the professional and personal needs of its employees.
Vision and core values Vision We shall be an indispensable digital-life partner by becoming words, eyes and ears of the people. Core Values Uncompromising attitude on 'responsibility makes perfection' o I o We o Stakeholders
Core Values - I Core Values - We
o
Customer Centric is our business ideology We believe Customer is the source of value addition and continuous improvement. End user perception is consequential for all our endeavors and investment. Only customer centric company wins respect. In admiring laws of nature over artificial / synthetic laws. Each employee has unique potential to become a talent as long as the condition is appropriate. Conducive atmosphere that features care, respect, trust and understanding will optimize full employee potential. Human resource is the most creative and valuable asset of the company, and is the foundation of enterprise development. o Innovation & Pragmatism is our distinct character We believe Innovation is our social responsibility. Only by innovation, unique or differentiated services & products can be offered to customers. Innovation ensures long term sustainability and growth.
We
o
We
We
o
We
Innovation is not mystical, every improvement and reform is an innovation Our spirit of innovation is pragmatic not fictional Pragmatic attitude ensures alignment of innovation with strategy believe Teamwork divides the task and multiplies the success. Customer perception depends on collective enterprise output, not on individual excellence. Cooperation and synchronization of our efforts create sustainable value and competitive edge. Teamwork will foster sense of belonging, honor and promote staff loyalty. As individual, we are drops. As team, we become an ocean. Performance Driven is our inherent culture believe In focusing our work on company performance improvement. Our efforts are valuable only when they help achieve overall organizational goals. Visible performance as well as invisible competence continuously improves our capabilities. Only comprehensive, coordinated, and sustained performance makes sense for company. believe "Humility" inspires confidence, open mind, and respect for others. Honesty and humility ensure sustainable and steady business growth with resilience to adverse conditions. Honesty and humility should be our inherent character for pursuing excellence. Harmony but Diversity is our interpersonal intelligence believe Diversity stimulates sense of tolerance and flexibility, making our company vibrant. People with different views and approaches are source of collective wisdom, Differences Create Value. Cooperative insight and collective intelligence lead to smart decision making.
Core Values - Stakeholders Customers We shall become a digital fabric of harmony and accord, uniting people across o Shareholders We shall be Admirable for shareholders earning value and respect. A role model among all China Mobile overseas operations.. o Society We shall enrich people's lives and synergize the nation through future oriented digital life-style and being socially responsible.
o
Secondary data Zong holds 15.4 percent of the market share, which is growing every day. During 2012 alone, the telecom giant added more than 4 million subscribers to its base thus reaching around 19 million total subscribers. We are proud about the fact while mobile subscriber numbers were growing modestly at around 10 percent annually, Zong managed to boost its growth to 34.1 percent during 2012 said Usman Ishaq Executive Director Commercial of Zong. Usman Ishaq, executive director commercial of Zong, during his visit to Lahore told local media that as an international brand of China Mobile, Zong had now become the digital partner of Pakistani nation through its services and packages offered to the mobile users. The company holds 15.4 percent of the market share which is growing every day. During the year 2012 alone, the telecom giant added more than 4 millio n subscribers to its base,
thus reaching around 19 million subscribers’ mark. “We are proud about the fact that while mobile subscriber numbers were growing modestly at around 10 percent annuall y, Zong managed to boost its growth to 34.1 percent during 2012,” he said. While talking about the growth, he also mentioned a report published by the Business Monitor International
according
to
which
Pakistan’s
telecommunications
market
is
one
of
the
most
underdeveloped in Asia Pacific. At the end of 2011, Pakistan had the region’s second lowest mobile penetration
which
leaves
Pakistan
with
significant
room
for
growth.
Disclosing plans of the company, Ishaq said China Mobile was eyeing to become the larges t network operator in the country and they had already worked on the 2013 growth plans, which will surely take
the
telecom
sector
by
storm.
“We will
keep
our
aim
in
2013
to
increase
our
scale,
simultaneously providing our customers to enjoy value for money and range of innovative product line,”
he
said.
“Our new year resolution is to continue our legacy in providing outstanding coverage, top notch services and valuable products. We are aiming to enrich people’s lives and synergise the nation through future oriented digital life -style.”
Primary data Research methodology Sample size: I have taken the sample size of 10 employees. Population: 3 females 7 males Data analysis technique
Questionnaire 1)do you feel run down or drained off of physical and emotional energy? 22% said Yes 78% said No
2)do you find that you are prone to negative thinking about your job?
19% said Yes 79% said No 3)do you find that you are harder and less sympathetic with people then perhaps they deserve? 10% said Yes 90% said No 4)do you find yourself getting easily irritated by small problems or by co workers around you 40 % said Yes 60 % said No 5)do you feel that your work is not being appreciated by co workers or by boss 30 % saidYes 70 % said No 6)do you feel that you can not tell your problems to anyone out there? 14 % said Yes 86 % said No 7)do you think that you are getting less reward of what you are doing 40 % said Yes 60 % said No 8)do you feel any pressure to succed 35 % saidYes 65 % said No 9)do you think that you are not getting what you want from your job? 27% said Yes
73% said No 10)do you feel that you should be in another organization rather then this one? 25% said Yes 75% said No 11)do you feel that you are in the wrong profession? 65% said Yes 35% said No 12)are you becoming frustrated by parts of your job? 29 % said Yes 71% said No 13)do you think any politics among co workers is effecting your job performance? 48% said Yes 52% said No 14) do you think that there is more work to do than you practically have the ability to do? 35% said Yes 65% said No 15)do you think that you don’t find time to think about the betterment of your job? 30% said Yes 70 % said No 16)do you get stressed when your boss scolds you? 65 % said Yes 35% said No
17)do you plan your work before doing ? 40% said Yes 60% said No 18)is the reason of your stress your work load? 45% said Yes 55% said No 19)are you under stress due to some family problem? 21% saidYes 79% said No 20)is your social life balance? 60% said Yes 40 % said No
Data analysis and interpretation : The project report shows that the main level of stress around them is mainly due to the co workers around them or mainly the wrong profession that they have chosen. Main reason behind this is the unemployment rate that is increasing day by day when especially youth don’t gets job in any other place they start their job in cellular companies agreeing on low salar packages in comparison to their qualification and the skills they have. Another major problem highlighted by the employees is the behaviour of boss regarding their rewards are concerned.they should be given rewards according to the devotion level that they show in the workplace.top management should look into these issues for better and more efficient work this can only happen by giving them out the level of appreciation they deserve and by reducing the main reasons behind bad attitude of co workers about each other. Third major problem among the employees is the workload.they are getting less in return of the hard work they are doing to make the company revenues more and more.the way they are trying to deal with the customers should be appreciated. The beauty of the company stress management was appreciable rather then certain issues that I have mentioned. Rest of the stress issues were managed properly as the employees were not so much under stress regarding their
family problems and even they don’t feel so much frustrated about future projects and they feel no issues in their way to succed.
Conclusions: o Overall stress level in the company is being managed well o Mostly the employees come under stress due to less salary packages o Most of them are in wrong profession o There is a bit stress among employees due to co workers o Some employees feel stressed regarding their rewards Recommendations: o As the stress level is not that much it should be maintained o Low stress level benefit should be positively used o The employees who feel that they are in the wrong profession should be encouraged o Try to find the main cause of stress among co workers o Ensure employees about their rewards.
