SHARP MX-M850 Series Tech Handy Guide

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SHARP

MX-M850 MX-M950 MX-M1100

Technical Handy Guide May 2008

WWW.SERVICE-MANUAL.NET

30.04.2008

Handy Guide Information contained within this guide is subject to change without prior notice. This Handy Guide is not a substitute for the official Sharp Service manuals. It is for use by Sharp qualified service technicians with the intention of improving the efficiency of Sharp MFP Devices. All the latest fault finding information, firmware and printer drivers can be found on the SHARP Support Website

Notice: This document has been adapted for use in the UK market with the kind permission of Sharp Corporation of Australia PTY Ltd.

Useful Links (Web Addresses): Support Website: MFP Firmware Service Documentation Print Drivers Utility Software

www.tech.sharp.co.uk

Product Key Registration:-

http://dse-pub.sharp.co.jp/key/

User Name: Password:

2

keyuser key000323


SHARP Document Solution Centre

Handy Guide May 2008

Page

1

Machine Specification

4

2

Option Specification

6

3

Machine Options

7

4

Option Combination (Installation)

9

5

Consumables

10

6

Initial Setup Procedure

12

7

Density & Gradation Adjustment

15

8

Maintenance

16

9

Parts Compatibility

21

10

Coin Vend Interface

22

11

Firmware Upgrade

24

12

Firmware & Print Driver Revision

28

13

Test Simulations

29

14

Trouble Codes

34

15

Job Log Error Codes

39

16

Sensor Location

42

17

Jam Cause Codes

45

18

Repair Hints

51

19

Notes

53



Updated

Updated Updated

Updated

Updated

3

Machine Specification MX-M850

MX-M950

MX-M1100

General Type: Original Paper Size: Printed Paper Size: Standard Paper Capacity: Maximum Paper Capacity: Paper Weight: Output Capacity: Warm-up Time: Memory/HDD: Duplex: Max. Power Consumption: Dimensions (W-D-H): Weight: Life: Monthly Volume:

Console Max. A3 Max. A3W – Min. A5R 3000 sheets: (800+1200) + 2x500 sheets 8050 sheets: (800+1200) + 2x500 + (1000+1000+2550) + 500 sheets Tray 1& 2: 60-105 g/m2 Tray 3 &4 : 60-205 g/m2 Refer to Output [Finisher] Specification Less than 240 sec. Local 512+256MB + System 512MB + 80 GB HDD (STD) (Max). Local 768+768MB + System memory 1024MB + 80 GB HDD Std (60-205 g/m2 (Std: A3W-A5R, SRA3 only with MXLCX5) 2.44KW 2.99KW 2.99KW 1301 x 771 x 1518 (Including touch panel) Approx 300kg 24000K or 5 years 50-200K (Max. 500k) 100-250K (Max. 500k) 150-300K (Max. 500k)

Power Source Voltage / Current: Breaker Capacity Frequency:

220-240V 8A + 220-240V 2.5A 16A 50/60Hz

220-240V 13A

220-240V 13A

16A 50/60Hz

16A 50/60Hz

Copier Copy Speed (A4 Cont): E-Sort: First Copy Time (OC): Continuous Copy: Scan Resolution: Zoom Range: Tandem Copy:

85cpm

95cpm 110 cpm Yes 4 sec 3.2 sec 3.2 sec Max. 9999 600 x 300dpi / 600 x 400dpi / 600 x 600dpi Platen: 25 – 400 %, DSPF: 25 – 200 % STD: (Supports Tandem operation with MX-M850/950/1100 only)

Document Feeder Type: Original Capacity: Original Replacement speed (for Copy/Fax/Scanning):

85opm (simplex), 85opm (duplex)

DSPF (Std) 250 sheet 120opm (simplex), 120opm (duplex)

120opm (simplex), 120 opm (duplex)

Document Filing Requirement: Capacity:Quick File Folder: Main/Custom Folder: Storage Folder(s):

4

Std: B/W, Colour (Multiple Gradation) Opt: (MX-EBX1) Quick File Folder [10GB], Main/Custom Folder [30GB] 2 Gradation: 10,000 pages (6%) or 1000 files Multiple Gradation 1,400 pages (6%) or 1000 files 2 Gradation: 20,000 pages (6%) or 3000 files Multiple Gradation 4,200 pages (6%) or 3000 files Max 500 folders



Machine Specification MX-M850

MX-M950

MX-M1100

Authentication User Number (5-8 digit variable) Login Name & Passwords, Login Name, Password & E-Mail Address LDAP 1000 users Max. 8 Max. 8

Login Method: External Authentication: User Registrations: Page limit Groups: Authority Function Groups:

Printer Requirement: Print Speed (A4 Cont.): PDL (Emulation): Interface:

Opt: (MX-PBX2) or Fiery Controller, (MX-PEX3 & MX-PXX3) 85ppm 95ppm 110ppm Std : PCL5e, PCL6 Opt : Post Script3 (MX-PKX4) (For MX-PEX3, PCL6 & PS3 Std) Std: USB 2.0 x 2 (Full & High Speed), 10/100BaseTX Win/95/98/Me, WinNT4.0/2000/XP/2003/Vista

Supported OS: Bundled Utility Software: Tandem Print:

Mac OS 9.0 – 9.2.2 Mac OS X10.1.5 / 10.2.8/ 10.3.9/ 10.4 - 10.4.8 (with MX-PKX4 or MX-PEX3) Sharp Printer Administrator Utility, Status Monitor Requires Opt: (MX-PBX2) (Supports Tandem operation with MX-M850/950/1100 only)

Network Scanner (Monochrome) Requirement: Resolution: Duplex: Destination: Bundled Utility software:

Opt: B/W: (MX-NSX1) 100dpi, 200dpi, 300 dpi, 400dpi, 600 dpi Yes (except ‘Long original’) Desktop, E-mail, FTP, SMB Folder, USB memory, I-Fax(option), with Meta data (option) Network Scan Tool, Sharpdesk 3.2 (10 licenses), SHARP TWAIN

Colour Expansion Kit (for Scanning) Opt: (MX-EBX1)

Requirement:

Fax Requirement: Communication Formula: Document size: Compression: Dial Registration: Broadcast Transmission: Inbound Routing: PC-Fax:

Opt: (MX-FXX1) Super G3, Max. 33,600 bps Max. A3 size, Long original (Max 800mm) MH, MR, MMR, JBIG Up to 999 destinations (including e-mail address) Yes, Max. 500 destinations Yes Opt. (MX-PBX2 is required- Windows OS only)



5

Option Specification Large Capacity Cassette: Model: Paper Capacity (80 g/m2): Paper Size: Paper Weight:

MX-LCX3N [A3] 3000 sheets A3W-A4R, 60-205 g/m2

MX-LCX6 [A4] 3500 sheets A4 60-205 g/m2

MX-LCX4 [A4] Upper & Middle 1000 sheets, Lower 2550 sheets A4W-A5R Upper 52-205 g/m2 Middle 52-205 g/m2 Lower 52-176 g/m2

MX-LCX5 [A3] Upper & Middle 1000 sheets, Lower 2000 sheets A3W-A5R, SRA3, SRA4, Upper 52-205 g/m2 Middle 52-300 g/m2 Lower 52-205 g/m2

Model: Paper Capacity (80 g/m2):

MX-MFX1 100 sheets

Paper Size:

A3W-A5R

MX-MFX2 [For 3Tray LCT] 500 sheets A3W-A5R (SRA3/SRA4 with MXLCX5 only) 52-205 g/m2

Large Capacity Tray (3 Tray): Model: Paper Capacity (80 g/m2): Paper Size: Paper Weight:

Multi Bypass Tray:

52-300 g/m2

Paper Weight:

Finishing: Model/Type: Paper Size: Paper Weight:

MX-CFX2 [Inserter] A3W-A5R, SRA3, SRA4, 52-205 g/m2 Upper Tray: 200 sheets, Lower Tray 200 sheets

MX-FDX1 [Folding Unit] A3W, A3, A4R, B4 52-105 g/m2

Model/Type:

MX-FNX5 [Finisher 100]

Max Output Capacity:

Upper Tray: 500 sheets, Lower Tray: 3000 sheets

MX-FNX8 [Saddle Unit] 30 bundles (2-5 sheets) 15 bundles (6-10 sheets) 10 bundles (11-15 sheets)

Paper Capacity (80 g/m2):

N/a

Finishing:

Functionality:

Stitch Method:

Max 100sheets multi-staple, Off-set shifting, Booklet with Saddle stitch Opt: Hole punch 4 positions:2-point centre stitch, Centre folding (Top, Top Slant, Bottom, 2 staples) (Max. 15 sheets) 60-105 g/m2 2 Max. 50 sheets A4 - 60-105 g/m Cover Page up to 176 g/m2

Finishing (MX-M850 only) Model/Type: Max Output Capacity:

Functionality:

Stitch Method:

6

MX-FNX6 [Finisher] Upper Tray: 250 sheets A4, Lower Tray: 3000 sheets A4

MX-FNX7 [Saddle Finisher] Upper Tray: 250 sheets A4, Middle Tray: 2000 sheets A4, Lower Tray (same as MX-FNX8) Max 50sheets multi-staple, Off-set shifting, Booklet with Saddle stitch Opt: Hole punch

Max 50sheets multi-staple, Off-set shifting, Opt: Hole punch

2-point centre stitch, Centre folding 4 positions:(Max. 15 sheets) 60-105 g/m2 (Top, Top Slant, Bottom, 2 staples) 2 Max. 100 sheets A4 - 60-105 g/m Cover Page up to 176 g/m2



Machine Options ALL Models (unless otherwise stated):

MX-PXX3 EFi I/F Kit

MX-PKX4 PS3 Option

MX-PEX3 EFi Controller

AR-PF1 Bar Code Font

MX-PBX2 Printer Option

MX-FXX1 Fax Option

MX-AMX1 Application Module

MX-NSX1 Network Scanner

MX-AMX2 Communication Module

MX-AMX3 Account Module

MX-EBX1 Colour Option

MX-FWX1 Internet Fax

MX-MFX2 Multi Bypass

MX-CFX2 Inserter

OR

MX-FNX5 Finisher

MX-FNX8 Saddle Unit

MX-FDX1 Folding Unit

MX-PNX3A/C/D Hole Punch

MX-LCX4 3 Tray LCT A4

MX-LCX5 3 Tray LCT A3

AR-SU1 Stamp Unit MX-MFX1 Multi Bypass

OR

MX-FNX7 Saddle Finisher [MX-M850 only]

MX-FNX6 Finisher [MX-M850 only]

MX-LCX6 A4 LCC

MX-LCX3N A3 LCC [MX-M850 only]

MX-PNX4A/C/D Hole Punch



7

Machine Options Model MX-M950 MX-M850 MX-M1100

Description Large Capacity Cassette [3,500 sheets A4] Large Capacity Cassette [3,000 sheets A3]

MX-LCX6 MX-LCX3N

N/A

Comment Requires MX-MFX1 Bypass Tray

MX-LCX4

Large Capacity 3 Trays [A4] Large Capacity 3 Trays [A3]

MX-LCX5

Cannot be installed in combination with MX-FNX6 or MX-FNX7 Finishers (85cpm)

Multi Bypass Tray

MX-MFX1

LCC is required

Multi Bypass Tray (for 3 Tray LCT only)

MX-MFX2

3 Tray LCT is required

Finisher (100 sheet staple)

MX-FNX5

Punch Module for MX-FNX5:• • •

2 & 3 Hole 2 & 4 Hole 4 Hole Wide

MX-PNX3A MX-PNX3C MX-PNX3D

Finisher (50 sheet staple)

MX-FNX6

Saddle Stitch Finisher (50 sheet staple)

MX-FNX7

Punch Module for MX-FNX6 & MX-FNX7:• • •

2 Hole 2 & 4 Hole 4 Hole Wide

N/A MX-PNX4A MX-PNX4C MX-PNX4D

Inserter

MX-CFX2

Folding Unit

MX-FDX1 TBD

GBC Punch Unit

Saddle Unit

MX-FNX8

Printer Expansion Kit

MX-PBX2

PS3 Expansion Kit

MX-PKX4

Cannot be installed with MX-FNX6 & MX-FNX7 Finishing options.

Cannot be installed with another Finishing option’ and MX-LCX5. (3 Tray A3 LCT).

Requires MX-FNX5 Requires MX-FNX5. Optional MX-CFX2 or MX-FDX1 or MXFNX8 is also required. Requires MX-FNX5 Cannot be installed with MX-FNX6 or MX-FNX7 Finishing option.

AR-PF1

Requires MX-PBX2 Printer Expansion

EFi Print Controller

MX-PEX3

Requires MX-PXX3

EFi Print Controller Interface Kit

MX-PXX3

Data Security Kit

MX-FRX8

CC Certified (TBD)

Data Security Kit

MX-FRX8U

Commercial version

Barcode Font Kit

Network Scanner Kit

MX-NSX1

Colour Expansion Kit (for Scanner)

MX-EBX1

8



Machine Options Model MX-M950 MX-M850 MX-M1100

Description Facsimile Expansion Kit

MX-FXX1

Internet-FAX Expansion Kit

MX-FWX1

Stamp Unit

AR-SU1

Stamp Unit Cartridge

AR-SV1

Application Integration Module

MX-AMX1

Application Communication Module

MX-AMX2

External Account Module

MX-AMX3

Sharpdesk v3.2 (1-License Kit)

MX-USX1


MX-USX5


MX-US10


MX-US50


MX-USA0

Comment

MX-NSX1 required

Option Combination Paper Feed Options A3 LCT (3 Tray) A4 LCT (3 Tray) A3 LCC (MX-M850 only) A4 LCC Bypass Tray Bypass Tray (3 Tray LCT)

Output / Finishing Options Inserter Folding Unit Saddle Unit GBC Punch Unit Finisher 100 Finisher 50 (MX-M850 only)

Saddle Finisher (MX-M850 only)

Number of Option Combinations 1 Option 2 Options [MX-LCX5] [MX-LCX4] [MX-LCX3N] [MX-LCX6] [MX-MFX1] [MX-MFX2]

1 Option

Number of Option Combinations 2 Options 3 Options

4 Options

5

[MX-CFX2] [MX-FDX1] [MX-FNX8] [MX-FNX5] [MX-FNX6] [MX-FNX7]



9

Consumables Model

Contents

MX-M850

Toner: MX-850GT Toner Cartridge with IC chip Process Section: MX-850GV Developer (465g x 2 bags)

MX-M950 MX-M1100

Comment A4 @ 6% coverage

120K 500K

MX-850GR

Drum

MX-850KA

Maintenance Kit:• Cleaner Blade • Toner Receiving Seal • Side Seal F & R • Blade Seal F & R • Sub Blade Side Seal F & R • Drum Separation Pawl x4 • Charge Wire • Screen Grid • MC Cleaner • Charger Cushion x4 • Charger Base Guide • DV Seal • DV Seal F & R • DV Box Filter • Toner Filter • Paper Dust Cleaner • Duct Sheet

500K

MX-850BL

Cleaner Blade

500K

MX-850HB

Waste Toner Container (with cap)

500K

MX-850FL

Filter Kit:• Ozone Filter • Inspiration Filter • Outlet Filter

1000K

MX-850CB = (MX-850BL x 10)

500K (or 6 months)

Fuser Section: MX-950KC MX-850HK MX-950HK

MX-950WC

10

Fuser Maintenance Kit:• Upper Separation Pawl x6 • Lower Separation Pawl x4 • Fuser Front Paper Guide Heat Roller Kit:• Upper Heat Roller • Lower Heat Roller Web Cleaning Kit:• Web • Web Backup Roller • Web Backup Bearing x2 • Web Guide Sheet • Web Guide Bearing x2

500K 1000K

X

MX-M850 only

X

1000K

MX-M950/1100 only

500K



Consumables Model

Contents

MX-M850

MX-M950 MX-M1100

Comment

Transfer Section: MX-850KF

MX-850TT

Transfer Cleaning Kit:• Transfer Side Seal F x1 • Transfer Side Seal R x1 • Transfer CL Blade x1 Transfer Belt Kit:• Transfer Belt • Transfer Roller • Transfer Roller Bearing x1 • Ball Bearing x4

MX-850KB = (MX-850KF x 10)

1000K

Paper Feed Section: MX-850RT

MX-850DF

Main Unit Feeding Roller Kit:• Paper Pickup Roller • Feed/Separation Roller x2 DSPF Feeding Roller Kit:• DSPF Feeding Roller • DSPF Pickup Roller • DSPF Return Roller

200K

Peripherals: AR-SC2 MX-SCX2 MX-SCX3 AR-SV1

Staple Cartridge:• For 50 Sheet Staple Finisher Staple Cartridge:• For 100 Sheet Staple Finisher Staple Cartridge:• For Saddle Stitch Ink Cartridge for Stamp Unit

5000 staples (x 3)

For MX-FNX6/FNX7 (same as AR-FN7/13/14)

5000 staples (x 3)

For MX-FNX5

2000 staples (x 4)

For MX-FNX7 & MX-FNX8

(x 2)

For AR-SU1

Service Rotation: MX-850FU

Fuser Unit (MX-M850 only)

MX-950FU

Fuser Unit (MX-M950/1100 only)

MX-950WU

Web Cleaning Unit

500K

MX-850TU

Transfer Belt Unit

1000K

1000K



-

11

Initial Setup UNPACKING & LOCK REMOVAL Use Skid Slopes [UKOG-0367FCZZ] to remove device from shipping pallet. Operation Panel Installation & USB Extension Tray Lift Lock Plates. Fuser Pressure Release.

DEVELOPER SET-UP Sim 25-06

Auto Developer Adjustment & TCS Calibration.

Note: Toner Installation should be performed after Auto Developer Adjustment is completed

INITIAL SETTINGS Sim 21-01

Maintenance Cycle Setting Set PM Counter = 0 (500k), MC Cleaner Counter = 0 (10K)

Sim 26-02 Sim 26-06 Sim 26-35 Sim 26-52

LCC Paper Size Set-up. Machine Destination. Set Multi Error Counter Set to 1 (Multi Count). Blank page counter set-up.

PRODUCT ACTIVATION & FIRMWARE Activation of Optional Product(s):System Settings – Administrator Mode – Product Key

Sim 22-05

Check Firmware version(s):Upgrade to latest version.

CASSETTE SETUP & PAPER TYPE Set cassette size by adjusting the guides in the cassette. Paper Size & Type Setting:- System Settings – Paper Tray Settings

Sim 40-02 Sim 40-12

Bypass Tray Adjustment [MX-MFX1 only]. Tray4 Adjustment.

OUTPUT DEVICE – OFF CENTRE MX-FNX5

Output Off Centre Adjust: Check Off Centre Position, especially if Hole Punch is installed. Use fixed Bypass Tray for paper source when installed

12



Initial Setup IMAGE WRITING DISTORTION (SKEW) Sim 64-02

Image Writing Adjustment. Select A =5, B = 1, C = 254, D = 255, E = 1

PRINT IMAGE MAGNIFICATION Automatic Adjustment:-

Sim 50-28

BK MAG ADJ (Main Scan Mag.)

Manual Adjustment:-

Sim 50-10

Adjust BK MAG to 240mm

PRINT LEAD EDGE & OFF CENTRE IMAGE POSITION Automatic Adjustment:-

Sim 50-28

SETUP/PRINT ADJ: (Lead, Offset or All – CS,MFT,LCC)

Manual Adjustment:-

Sim 50-10 Sim 50-05

Image Off Centre Adjustment. Printer Lead Edge & Void Adjust Lead = 3mm, Trail & F/R = 2mm

COPY MAGNIFICATION & IMAGE POSITION Automatic Adjustment:-

Sim 50-28

OC ADJUST (Lead, Offset & Mag.)

Manual Adjustment:-

Sim 48-01 Sim 50-01 Sim 50-12

Magnification Adjustment (OC) Lead/Rear Edge, Image Loss & Void Adjustment. OC Off Centre Adjust.

DSPF LEVEL & SKEW ADJUSTMENT Check DSPF Level Adjustment: DSPF Skew Adjustment:Use UKOG-0264FCZZ DSPF D-Chart or Sim 64-02 Print Test Pattern :Select A =5, B = 1, C = 254, D = 255, E = 1



13

Initial Setup DSPF IMAGE POSITION & VOID Automatic Adjustment:-

Sim 50-28

SPF ADJ:(Lead, Offset & Sub scan)

Manual Adjustment:-

Sim 50-06 Sim 50-12

DSPF Lead Edge Adjust. DSPF Off Centre Adjust.

ENGINE HALF-TONE - CALIBRATION Engine:

Sim 46-24

Automatic Half Tone Calibration Select Factory Mode.

Printer (When installed): Sim 67-24 Printer Half Tone Calibration Select Factory Mode.

IMAGE DENSITY Sim 46-02 Sim 46-04 Sim 46-05 Sim 46-09

Copy Exposure Adjust. Scanner Density Adjust (Colour). Scanner Density Adjust (Mono). DSPF Copy Density Adjust.

FAX OPTION (MX-FXX1) Sim 66-02 Sim 66-39 Sim 66-10

Fax SW Setting (Destination). Fax Destination Set. Fax Memory Clear (For Extended Memory).

OTHER PERIPHERALS MX-FDX1: Z Fold Skew Adjustment. MX-FNX7, MX-FNX8: Sim 03-10 Saddle Fold/Staple Position Adjustment. OTHER Sim 22-06 Data Simulation Print. System Settings: Adjust Clock (Set Time & Date). Device Clone & Storage Backup: Backup System Settings, Scan Destinations, User Control, OSA Configuration after customer installation is complete

14



Density & Gradation Adjustment Manual Density & Gradation Adjustment – SERVICE MODE Sim 44-06 High Density Process Control Correction (Forcible Execution)

Sim 44-34 Half Tone Image Correction: Half Tone Correction Forcible Execution

Sim 44-03 OPC Dark Potential Adjustment Half Tone Correction Forcible Execution

Engine

Printer (Option)

Sim 46-24

Sim 67-24

Auto Half Tone Calibration:

Auto Half Tone Calibration:

SERVICE MODE

SERVICE MODE

Place printed test pattern onto glass

Place printed test pattern onto glass

Sim 46-16

Sim 67-25

Manual Half Tone Adjustment:

Manual Half Tone Adjustment:

Adjust (15 points) for engine.

Adjust (15 points) for printer.

Sim 64-05 & 64-06 Printer Test Page

Continue Engine Procedure

PCL & PS Printer Density Check (PS where fitted).

Sim 63-07

Sim 67-27

Service Target Balance Setup:

Service Target Balance Setup:

Scan Test Pattern

Scan Test Pattern



15

Maintenance Consumable Quick Reference Guide:Total Maintenance Drum

MX-850GR

Developer

MX-850GV

500K PM Kit

MX-850KA

Waste Toner Bottle

MX-850HB

Filter Kit

MX-850FL

Process

Fuser Maintenance Kit Heat Roller Kit:MX-M850 MX-M950/1100 Web Cleaning Kit

Fuser

Transfer

500K x

1000K 1500K 2000K 2500K x x

MX-950KC MX-850HK MX-950HK MX-950WC

x

x

x

Transfer Belt Kit

MX-850TT

Transfer Cleaning Kit

MX-850KF

x x

x x

x x

Maintenance Indications: TA

Maintenance [All] Counter has reached specified limit

Replace OPC Drum

Process Section (Drum)

VK

Black Developer (Counter) has reached the specified life.

Replace Developer.

Process Section (Developer)

FK3

Fuser Web Cleaning Counter has reached the specified limit.

Replace the Fuser Web Cleaning Kit.

Fuser Section

DK

Black Drum (Counter) has reached the specified life.

Starting Powder: The following starting powder should be applied to the relevant consumable item during routine maintenance:Model MX-M850 MX-M950 MX-M1100

16

OPC Drum

Transfer Belt

UKOG-0312FCZZ

UKOG-0312FCZZ

[Stearic Acid]

[Stearic Acid]



Maintenance MX-M850, MX-M950, MX-M1100: Interval Checklist 500k 1000k 3000k Process Section: Replace Developer [MX-850GV]

x

Replace OPC Drum [MX-850GR] Replace Maintenance Kit [MX-850KA]:• Screen Grid • Cleaner Blade • MC Cleaner • Toner Receiving Seal • Charger Cushion x4 • Side Seal F • Charger Base Guide • Side Seal R • DV Seal • Blade Seal F • DV Seal F • Blade Seal R • DV Seal R • Sub Blade Side Seal F • DV Box Filter • Sub Blade Side Seal R • Toner Filter • Drum Separation Pawl x4 • Duct Sheet • Charge Wire x2 Relocate Drum Separation Pawl mounting position Clean OPC Drum Surface Potential Sensor

-

Clean Main Charger Case

x

x

Replace Main Charger Case [PCASZ0326FCZZ]

x

x

Replace Process Unit Blade Side Seal Front [PSEL-0992FCZ1] and Rear [PSEL-0991FCZ1] Replace Ozone Filter Kit [MX-850FL] :• Ozone Filter • • Suction Filter

x

x

Exhaust Filter

Sim 24-05

Clear Developer Print & Rotation Counter (when Developer is replaced)

Sim 24-07

Clear Drum Print & Rotation Counter (when OPC Drum is replaced)

Sim 25-02

Toner Concentration Adjustment (when Developer is replaced)

Sim 24-04

Clear Maintenance All Counter Clear MC Cleaning Operation Counter

Sim 44-03

Dark Potential Adjustment (when OPC Drum is replaced)

Sim 44-06

Process Control Execution [Force] (when OPC Drum or Developer is replaced)

Sim 44-34

Half Tone Image Correction [Force] (when OPC Drum or Developer is replaced)

Sim 46-24

Auto Copy Density Gradation Adjustment (when OPC Drum or Developer is replaced)

Sim 67-24

Auto Printer Density Gradation Adjustment (when OPC Drum or Developer is replaced)



17

Maintenance MX-M850, MX-M950, MX-M1100: Continued Interval Checklist 500k 1000k 3000k Fuser Section: Replace Fuser Maintenance Kit: [MX-950KC] :• Upper Separation Pawl x6 • Lower Separation Pawl x4 • Fuser Front Paper Guide Replace Heat Roller Kit [MX-850HK] for MX-M850 or Heat Roller Kit [MX-950HK] for MX-M950/1100 :• Upper Heat Roller • Lower Heat Roller

x

x

x

Replace Upper Heat Lamp [RLMPU0762FCPZ – MX-M850] [RLMPU0763FCPZ – MX-M950/1100]

x

x

Replace Sub Thermistor [RDTCT0189FCZ2]

x

x

Replace Fuser Coupling Gear [NGERH1851FCZZ] Replace Web Cleaning Kit [MX-950WC] • Web • Web Backup Roller • Web Backup Bearing x2 • Web Guide Sheet • Web Guide Shaft Bearing x2

x

x

Replace Web Motor [RMOTD0965FCPZ] Sim 24-04

Transfer Section: Replace Transfer Cleaning Kit [MX-850KF] :• Transfer Side Seal F x1 • Transfer Side Seal R x1 • Transfer CL Blade x1 Replace Transfer Belt Kit [MX-850TT] :• Transfer Belt • Transfer Roller • Ball Bearing x4

x

x

x

Clear Fuser Web Send Counter

x

Replace Transfer Sub Blade [UCLEZ0197FCZZ]

DSPF: Check/Clean DSPF Rollers - Replace when DSPF counter reaches 200k [MX-850DF]. Clean all DSPF sensors. General: Clean all optics, CCD, and white reference plate.

18



Maintenance MX-M850, MX-M950, MX-M1100: Continued Interval Checklist 500k 1000k 3000k Paper Feed & Transport: Replace Paper Dust Cleaner [MX-850KA] Check/Clean ALL Vertical & Transport Paper Guides, Transport Rollers & Paper Path Sensors Check/Clean ALL Vertical & Transport Paper Path Sensors & Doube Feed Detect Sensor (only use Blow Brush). Check/Clean PF Rollers [MX-850RT – Main Engine Only] Replace when Individual Tray counter reaches 200k. Replace Paper Feed Transport Roller 4 [NROLR1606FCZZ] & Paper Feed Transport Roller 3 [NROLR1607FCZZ] when Tray3 or 4 counter reaches 3000k. Replace PS Roller [NROLR1670FCZZ] & PS Follower Roller (Idle) [NROLP1667FCZZ]

x

x

x

x

x

x

x

x

x

x

Replace Tandem Drive Clutch C2PFC [PCLC-0355FCZZ] when Tray 2 counter reaches 3000K

x

x

Replace Multi Stage Clutch C3PFC [PCLC-0356FCZZ] when Tray 3 counter reaches 3000K

x

x

Replace Multi Stage Clutch C4PFC [PCLC-0356FCZZ] when Tray 4 counter reaches 3000K

x

x

Replace Transport Drive Clutch MFTFC [PCLC-0355FCZZ] when Manual Feed (MFT) counter reaches 3000K

x

x

Replace Transport Drive Clutch LCCPFC [PCLC-0354FCZZ] when LCC Paper Feed counter reaches 3000K

Replace PS Idle Gear [NGERH1859FCZZ], PS Driver Gear [NGERH1858FCZZ] , PS Follower Gear [NGERH1876FCZZ] & PS Gear [NGERH1877FCZZ] Replace Tandem Drive Clutches C1PFC [PCLC-0355FCZZ] & C1PTC [PCLC-0354FCZZ] when Tray 1 counter reaches 3000K

Duplex Section Replace ADU Paper Feed Roller [NROLR1685FCZZ], ADU Transport Roller [NROLR1687FCZZ x 3] & ADU Side Transport Roller [NROLR1686FCZZ x 2] when ADU counter reaches 3000K

x

x

x

x

Replace ADU Solenoid [RPLU-0353FCPZ] when ADU counter reaches 3000K

x

x

Replace ADU Switch Gate [PGIDM2346FCZZ], ADU Reverse Gate [PGIDM2347FCZZ], Delivery Reverse Gate [PGIDM2362FCZZ] & Reverse ADU Switch Gate [PGIDM2363FCZZ] when ADU counter reaches 3000K. Note: Paper Feed Tray Counters can be viewed using Sim 22-09. Sim 24-01

Clear Jam Counter (if required).

Sim 24-02

Clear Individual Tray Counter when P/F Rollers are replaced.



19

Maintenance MX-M850, MX-M950, MX-M1100: Options In addition, check/perform the following on the installed options:Interval Checklist 500k 2500k MX-LCX3N, MX-LCX6 LCC Check/Clean LCC Paper Feed Rollers - Replace when LCC counter reaches 200k:- [NROLR1467FCZ1 x 1, NROLR1682FCZZ x 2] MX-LCX4, MX-LCX5 3 Tray LCT Check/Clean LCC Paper Feed Rollers - Replace when individual LCC Tray counter reaches 200k:- [0PQAF030080// x 1, 0PQAF031081// x 1, 0PQAF032080// x 1] MX-MFX1 Bypass Tray Check/Clean Manual Feed Rollers - Replace when Manual Feed counter reaches 100k:- [NROLR1466FCZ1 x 2, NROLR1467FCZ1 x 1] MX-MFX2 Bypass Tray for 3 Tray LCT Check/Clean Manual Feed Rollers - Replace when Manual Feed counter reaches 200k:- [0PQAF030080// x 1, 0PQAF031081// x 1, 0PQAF032080// x 1] MX-CFX2 Inserter Check/Clean Inserter Pick Up Roller, Separation Roller & Feed Belt Replace when Individual Inserter Feed counter reaches 60k :[0PQB4772225// x 1, 0PQA8061295A/ x1, 0PQA8592241// x 1]

x x

x

x

20

MX-FNX5 Finisher Check/Replace the Offset Tray Drag (Shift Sponge) Rollers when the Total Counter reaches 500k [0PPB4783503// x 2] Check/Replace Staple Unit when Staple Counter reaches 500k [0PPAJ011023//] Check/Replace the Positioning (Gang) Roller when Total Counter reaches 2500K [0PPB4782116// x 1] Check/Replace Discharge Brush Rollers when Total Counter reaches 2500K [0PPB3022413// x 2, 0PPA6972138// x 2] MX-FNX6 Finisher, MX-FNX7 Saddle Finisher (85cpm only) Check/Replace the Offset Tray Drag (Shift Sponge) Rollers when the Total Counter reaches 500k [0PPB4783503// x 2] Check/Replace Staple Unit (edge binding) when Staple Counter reaches 500k [0PPAJ011015//] Check/Replace Saddle Staple Unit (centre binding) when Saddle Staple Counter reaches 200k [0PPB7007852// x 1 set] Check the Shift (Positioning) Roller when the Total Counter reaches 2500K – replace if worn [0PPB4082435// x 1] MX-FNX8 Saddle Unit Check/Replace Saddle Staple Unit (centre binding) when Saddle Staple Counter reaches 200k [0PPB7007852// x 1 set] Check the Shift (Positioning) Roller when the Total Counter reaches 2500K – replace if worn [0PPB4082435// x 1]



Parts Compatibility Description PWB Unit: MFP Control PWB Unit W-ICU PWB PCU PWB Delivery Driver PWB Paper Feed Driver PWB Operation Control PWB SCN Control PWB SCN Mother PWB SCN AFE PWB LCD Invertor PWB WH PWB AC Power Supply DC Power Supply DC Sub Power Supply DC Power Supply for Options Heater Lamp PWB PIC PWB Misc: Operation Panel Unit Copy Lamp CCD Lens Unit (Scanner) DV Unit Toner Hopper Process Sensor (ID) Main Charger Unit Double Feed Detect Unit (Engine) PS Roller PU Roller (Engine Only) PF & SEP Roller (Engine Only) Bypass Tray PU Roller Bypass Tray PF & SEP Roller PU Roller (A4/A3 LCC) PF & SEP Roller (A4/A3 LCC) 3 Tray LCT PU & SEP Roller 3 Tray LCT PF Roller Transfer Roller Transfer Drive Roller Unit LSU Control PWB LSU Unit Polygon Motor (LSU) Fuser Section:

MX-M850

MX-M950

MX-M1100

CPLTM7254DS54 CPLTM7253DS51 CPWBX1762FCE3 CPWBN1761FCE1 CPWBN1761FCE2 CPWBX1738FC51 CPWBX1751DS51 CPWBX1750FCE1 CPWBX1752FCE1 CPWBF1740FC51 CPWBN1759FCE1 CPWBN1770FCE3 RDENC0026FCPZ RDENC0069FCPZ RDENC0050FCZZ CPWBN1758FCE1 CPWBX1748FCE1

CPLTM7254DS55 CPLTM7253DS52 CPWBX1762FCE6 CPWBX1751DS52 CPWBN1758FCE3

CPLTM7254DS56 CPLTM7253DS53 CPWBX1762FCE7 CPWBX1751DS53

CPNLC0273FC52 RLMPD0734FCPZ CPLTM7205DS51 DUNT-7924FCZZ CBOX-0174DS51 CPWBF1562FCE1 CCASZ0326FC51 n/a NROLR1670FCZZ NROLR1467FCZ1 NROLR1682FCZZ NROLR1467FCZ1 NROLR1466FCZ1 NROLR1467FCZ1 NROLR1682FCZZ 0PQAF030080// 0PQAF031081// NROLR1672FCZZ CROLM1658FC51 CPWBX1743DS54 DUNT-7905FCZZ RMOTP0961FCPZ

DUNT-7896FCPZ CPWBX1743DS55 DUNT-7905FC11

CPWBX1743DS56 DUNT-7905FC12

RLMPU0763FCPZ

CPWBX1756DS52 CGIDM2382FC32

CPWBX1756DS53

RLMPU0762FCPZ RLMPU0762FCP1 RDTCT0190FCZZ RDTCT0189FCZ2 RTHM-0036FCZZ

Upper Heater Lamp Non Contact Thermistor Upper Thermistor Sub Thermostat Upper DSPF: DSPF CNT PWB DSPF Driver PWB DSPF Double Feed Detect Unit DSPF CCD Lens Unit

CPWBX1756DS51 CPWBX1757FCE1 CGIDM2382FC31 CPLTM6526FC33



21

Coin Vend Interface The MX-M850-1100 series machines have a coin vend interface located on the PCU Main PWB [CN-10]. The vending device activates various signals to indicate paper sizes and operation. Because of additional functionality, the interface connector is 16 pins (same specification as the MX2300-700N series). Connector Manufacture: Connector Type Connector Part Code (Wire Side)

JST (www.jst.com) PND series PNDP-16V-Z

Before connecting a third party auditor, the device should confirm to the following:1. The auditor interface should be optically isolated from the copier. 2. The device should be Power Supply Unit independent. 3. The device power supply unit should be a plug top adapter, not internal. 4. The plug top adapter should have a reinforced insulation barrier. 5. The audit device MUST comply and display the relevant safety approval mark (C-Tick, CE equivalent). To enable coin vend function, test simulation 26 –03 should be set as required:-

Diagnostic Setting

MODE 1 MODE 2 MODE 3

22

The specified quantity is completed. Remainder of money is left Condition 1 Operation 1 Operation 1 Operation 1

Insufficient money during copy job No money remaining

Remainder of money left

Condition 2 Operation 2 Operation 1 Operation 3

Condition 3 Operation 2 Operation 2 Operation 2

The specified quantity is completed. No money remaining Condition 4 Operation 1 Operation 1 Operation 3

OPERATION 1

Wait for auto clear setting time (Default 60sec – can be changed by the system setting)

OPERATION 2

Auto clear is not performed.

OPERATION 3

Setting is immediately cleared.



Coin Vend Interface Connector Signals Pin No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

PCU PWB (CN10) + 24v GND XCV_COPY XCV_COUNT XCV_START XCV_CA XCV_CL_ COPY XCV_COLOUR1 XCV_STAPLE XCV_COLOUR0 XCV_DUPLEX +5v XCV_SIZE0 XCV_SIZE1 XCV_SIZE2 XCV_SIZE3

Out Out In Out Out Out In Out Out Out Out Out Out Out Out Out

Mode Signal Mode B/W

CL-COLOR1 0

Full Colour Others (Single/Two Colour)

CL-COLOR0 0 N/a

Paper Size Signals SIZE3 0 0 1 0 0 0 0 0 0 1 1 1

SIZE2 0 0 0 0 0 1 1 1 1 0 0 0

SIZE1 0 0 1 1 1 0 0 1 1 0 1 0

SIZE0 0 1 1 0 1 0 1 0 1 0 0 1



PAPER SIZE NIL A3 A3W A4 LT B4 LG WLT INV B5 A5 EXTRA

23

Firmware Upgrade USB Device: 1. Insert the USB memory device containing the firmware file into the main USB Port 2. Enter Simulation 49-01 Note: “If no USB device is detected, an error message will be displayed. 3. Using the LCD screen, browse and select the correct firmware file

4. The current and the new firmware versions to be updated will be shown within the display:-

5. Select the required firmware that requires updating (example shown ICU Main & Language). Press Execute & Yes to commence the update.

24



Firmware Upgrade Note: If all firmware (including peripherals) require updating, select ALL.

6. During the firmware update, a progress “gauge” will be displayed.

7. Once the firmware update has completed successfully, press OK to reboot the device.

Firmware update is complete.



25

Firmware Upgrade Network (Web Page) 1. Open a web browser and enter the following URL :-

http://ipaddress/service_login.html or http://ipaddress/service_account.html Example:

http://192.168.0.110/service_login.html

2. To access the Service Webpage, enter the “Service” Username and Password. Click Login:Default

Username: Password:

service service

Note: If User Authentication is enabled, open the device webpage and login by selecting “Service” from the drop down menu and entering the service password:-

3. When the service webpage opens, click Update of Firmware.

4. Click Browse to navigate to the location of the updated firmware file and select Open.

26



Firmware Upgrade

5. Press Execute to start the firmware update. Note: Once the machine has entered “service download mode”, the update will commence and the progress should be displayed

6. When the firmware upgrade is complete, click Reboot to execute a remote restart of the machine.

Firmware Upgrade is complete



27

Firmware & Print Driver Revision Engine (MFP) Firmware MX-M850 – MX-M1100 Firmware

Version

ICU (Main)

02.01.H0

OPU

01.00.H0

PCU

01.07.H0

SCU

01.00.H0

DSPF (Main)

01.00.H0

LCC (A4/A3)

01.00.H0

LCT (3 Tray A4/A3)

01.01.00

Finisher (4K)

01a04.00

Saddle Unit

01a02.00

Inserter

01.00.00

Folding Unit

01.01.00

NIC

01.04.00

Fax Main

01.04.00

E-Manual

01.50.H0

Data Security Kit

02.00.Hm

Print Driver: Driver

Windows 2000, XP, 2003, Vista

Windows 64bit (XP, 2003, Vista)

PCL5e

01.00.24.049 [WHQL]

n/a

PCL6

01.00.24.049 [WHQL]

01.00.24.049 [WHQL

PS

01.00.26.049 [WHQL]

01.00.27.049 [WHQL]

PPD

07.11a [WHQL]

07.11a [WHQL]

PC FAX

3.2 (0705a)

3.2 (0708a)

For the latest Firmware and Print Driver version(s), please refer to the SHARP Support Website.

28



Test Simulation For a more detailed description, please refer to the MX-M850/950/1100 Service Manual. PROGRAM

*

CLEAR

*

1

Scanner Self Test

7

Device Aging Operation & Test

1 2 5 10

Scanner operations test Scanner sensor check Scanner unit and control circuit check Scanner thermistor output level check

1 6 8 12

Ageing test setting Interval ageing cycle timer set up Warm up time display setting Document scan quality setting (factory)

2

DSPF Self Test

8

High Voltage Operation & Test

1 2 3 6

DSPF ageing test. DSPF sensor check DSPF output check (motor, clutch etc). DSPF fan motor operation check

3

Finisher Operation & Test

1 2 6 17 18 20

Developer bias setting and output MHV/Grid setting and output Transfer setting and output Transfer electric cleaning output check Transfer belt cleaning brush output check. Control between transfer sheets

2 3 10 20 21 22 30 31 40 41

Finisher sensor check. Finisher output check (motor, clutch) Finisher adjustment Saddle unit sensor check Saddle unit load/operation check Saddle unit adjustments Inserter sensor check Inserter unit load/operation check Paper folding unit sensor check Paper folding unit load/operation check

10

Toner Motor Operation & Test

1 2 3

13 --

14

4

3 TRAY/LCC Operation & Test

2 3 5

LCC sensor check LCC output check LCC clutch operation check

5

Lamp Operation & test

1 2 3 4

LCD/LED test Heater lamp load check Copy lamp check Discharge lamp check

6

System Load Operation & Test

1 2 3 4

Feed output check Fan load check Primary Transfer operation check MC cleaner operation check

--

15 --

16 --

17 --

21 1

Toner motor operation check Toner remaining quantity sensor check. Toner cartridge motor rotation sensor

U1 Clear / Cancel Trouble cancel (U1 trouble).

Clear / Cancel Trouble cancel (excluding U2/PF trouble).

LCC Clear / Cancel LCC trouble cancel (U6-09)

U2 Clear / Cancel U2 trouble cancel

PF Clear / Cancel PF trouble cancel

Maintenance Cycle Configuration Maintenance cycle setting



29

Test Simulation 22

Data Output & Check

26

Device Configuration

1 2 3 4 5 6 8 9 10 11 12 13 19 90

Counter data display Jam/trouble counter display Jam history data display Trouble code history data display ROM version display Data print mode Document feed and output counter display Paper feed counter display Machine system display Fax counter display DSPF jam history display Process counter display Network scanner counter display System setting list print

18 30 35 38 41 49 50 52 69

Toner save operation CE mark control setup Trouble memory mode setting Engine life over setting (DV & Web end) Pamphlet mode AMS operation Copy speed mode setup (Postcard) Function setting (B/W reverse) Blank paper count mode setting Toner near end setting

27

RIC / Modem Communication

23

Data Print Mode & Check

2 80

Print jam/Trouble data print mode Data print mode (paper feed)

24

Data Counter & Clear

1 2 3 4 5 6 7 9 10 15 30 31

Jam/trouble counter clear Paper feed counter clear Document feed & output counter clear Maintenance counter clear Developer counter clear Copy Counter clear Drum correction counter clear Print & other counter clear Fax counter clear Network scanner counter clear Administrator password initialisation Service password initialisation

1 2 4 5 6 7 9 10 11 12 13 14

RIC/Modem U7-00 detection set-up FSS Function setting (no. registration) FSS Function setting (call initialising) Tag number setting Manual service call enable FSS Function setting (enable alert) Paper feed timing threshold Trouble History clear Adjustment data check (RIC/Modem) Adjustment data output check (process) Adjustment data output check FSS Function test mode

30

Sensor Operation & Test

1 2 10

Main unit sensor check Tray sensor check (main) Double feed detection sensor check

40

Bypass Operation & Adjustment

25

DV Auto Adjustment & Monitor

2 7 12

Bypass tray width adjustment Bypass tray width detection manual setting Tray 3 paper width detection adjustment

41

OSS Operation & Adjustment

1 2 3

Document sensor operation check Document sensor output setup Document sensor output display

1 2 6

Toner sensor output monitor (Process) Toner density Auto Adjustment Adjust the sensitivity of the DV adjustment sensor.

26

Device Configuration

2 3 5 6 10

LCC size set-up Auditor setup A3 Total/Maintenance counter set-up Destination set-up Network scanner trial mode set-up

30

43

Fuser Setting & Adjustment

1 31 32 33

Fuser temperature setup (Paper) Web cleaning check Job end web operation check Fusing front PG height setting



Test Simulation 44

48

Process Control Data

34 35 36 44 45 46

Process control mode setting Process control Gain Adjustment OPC drum surface potential detection check Process control initial density setup Dark potential adjustment setting Process control correction (force) High density process control correction data clear Process control data display DM data, patch/base data display Fuser temp.& humidity output data Toner control output data display Process control timing (On/Off) setting Half tone potential adjustment correction (force) Half tone potential correction (OPC drum) Half tone potential data display Half tone potential adjustment data clear Development dot diameter setting Development dot diameter correction Development dot diameter correction data

46

Copy & Image Density Adjustment

51

2 4 5 8 9 10

B/W copy density adjustment Colour scanner density adjustment B/W scanner density adjustment Colour scanner balance adjustment DSPF exposure adjustment Engine grey balance manual adjustment (Individual EXP) Engine grey balance manual adjustment (All modes) Auto exposure mode setup Engine half-tone density adjustment (enable/disable) Engine half tone auto adjustment Image sharpness adjustment Basic AE mode adjustment B/W image create adjustment Fax Image send sharpness adjustment Fax mode exposure adjust (All modes) Fax mode exposure adjust (Normal) Fax mode exposure adjust (Fine Text) Fax mode exposure adjust (Super Fine) Fax mode exposure adjust (Ultra Fine) Fax mode exposure adjustment (600dpi) JPEG compression rate setting (Copy/Scanner – Push scan)

2

1 2 3 4 5 6 7 9 12 14 16 28 33

16 19 23 24 31 32 37 39 40 41 42 43 44 45 47

1 5

49 1 3

50 1 2 5 6 7 10 12 27 28

53

Magnification & Motor Adjustment Magnification ratio adjustment Motor speed adjustment (Scanner & SPF)

Firmware Upgrade Firmware Upgrade Program E Manual Update Program

Image Position Adjustment Lead edge/copy position adjustment Lead edge/copy position adjustment value (calculation) Printer lead edge adjustment (sub scan) DSPF Lead edge/copy position adjustment DSPF Lead edge/copy position value Print off-centre deviation adjustment. Original centre deviation adjustment. Image loss adjustment (Fax/Scanner mode) Service adjustment (OC/SPF image position)

Resist Roller Adjustment Resist roller adjustment

Document Feeder Adjustment

8 12

DSPF document tray size adjustment DSPF document tray size adjustment value setting DSPF scanning position adjustment DSPF double sheet feed sensor operation

55

MFP Data Setting

1 2 3 10

Engine soft switch setting Scanner soft switch setting Controller soft switch setting Stamp text input setting

56

MFP Data Import & Export

1 2

Transfer data execute Export/Import address book & authentication data Backup Document filing data Backup Job Log data

6 7

3 4



31

Test Simulation 60 1 2

61 1 3

62

Memory Operation & Test SDRAM read/write test (MFP control) SDRAM data set

LSU test (Polygon motor & BD signal detection check) Laser power setting

HDD Operation & Test

13

63

CCD Operation & Adjustment

7 8 10 11 12

1 2 3 4 5 6 7 8

64 2 3 4 5 6

32

LCD Operation & Adjustment

1 2 5

LCD touch panel adjustment LCD touch panel adjustment result display Operation panel key input check

66

Fax Control Settings & Adjustments

1 2 3 4 5 6

Fax Soft SW setting Country code default set (Fax) Fax PWB controller memory check Fax signal line check (Max level) Fax signal line check (Soft SW setting) Fax check list print (confidential registration) Fax memory printout (all data) Fax voice message setup Fax signal (sound) line check (Soft SW setting) Fax all memory clear Voice signal check (line & speaker 300bps - Max) Voice signal check (line & speaker 300bps -Soft) Register dial number for Sim 66-14/15/16 Adjust & check the time dial pulse (10bps) Adjust & check the time dial pulse (20bps) Adjust and check the send level DTFM signal Select DTFM signal to send to line (Max level) Select DTFM signal to send to line (Soft sw level) Write Fax Pwb SRAM data to Flashcard Write telephone book data onto HDD Print various registration information Set the sound volume of the handset Fast memory data clear Register fax number for modem dial in Register external telephone numbers for Modem dial in Fax address book clear Tel/LIU sensor status check ON/OFF setting of each output port (Tel/LIU) Received data check (comparison) Busy Tone/CNG/CED/FNET detect signal check Display time required for sending test image data Check Send/Receive from modem controller

LSU Writing Adjustment

HDD format (FAT32) HDD partial read/write check HDD read/write check (all areas) Smart (HDD) self diagnostics test (must be FAT32 formatted) Smart (HDD) self diagnostics error log (FAT32 formatted) HDD format (excluding system & operation manual area) Job completion list deletion (with job log) Document filing data deletion Enable/disable auto format for HDD trouble HDD format (manual area only)

1 2 3 6

65

Shading correction data display Shading correction execution (force) CCD gamma & colour (RGB) correction auto adjustment CCD patch scan value (RGB) display. CCD gamma & colour (RGB) correction setup (reset to default) Print engine & colour balance adjustment setting. Auto density adjustment set-up (Service mode) Standard scanner target reset (Service mode)

Self Test Print Self print test (B/W mode) Self print test (B/W mode - high speed process) Printer self print test Printer self print test (PCL) Printer self pint test (PS)

7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 24 25 26 29 30 31 32 33 34 36



Test Simulation 66

Fax Control Settings & Adjustments

39 42 43 60

Check Destination saved in Fax EEPROM Rewrite PIC program installed on Fax box Write program & adjustment values to PIC installed on Fax ACR data register

67

Printer Board Operation Check

24 25 27

Printer half tone auto adjustment Printer half tone manual adjustment Scanner target of printer calibration setup (Service) Standard target of printer calibration (Service) Printer calibration data clear Yes/No setting of printer screen gamma table change (300/600DPI) Printer screen gamma adjustment Enable/Disable of Printer halftone density correction (Max).

28 31 32 33 34



33

Trouble Codes A0 01 02 03 10 11 12 13 20 21 22

E7 PCU ROM abnormality SCU ROM abnormality OPU ROM abnormality Controller ROM error IF version discrepancy (CTL-PCU) IF version discrepancy (CTL-SCU) IF version discrepancy (CTL-OPU) Machine level error (CTL detection) Machine level error (PCU detection) Machine level error (SCU detection)

C1 00 01

Main charge trouble Main charge cleaner trouble

CE 00 01 02 03 04 05 06 07 08

Network communication error Network card is not installed or defective The specified server is not found Specified server does not correspond during transmission The FTP account/password is invalid The FTP server directory is invalid The POP3 mail server is not found:The POP3 account/password is invalid POP3 mail server timeout error

14 18 19 20 21 27 28 29 35 36 37 55 60 61 62 63 65 70 71 75 80 90

CCD shading trouble (White pixel correction) CCD-ASIC communication trouble W-ICU memory specification trouble (ICU2) W-ICU memory combination trouble (ICU2) LSU BD detection trouble LSU BD deterioration trouble LSU configuration check error LSU control ASIC connection abnormality LSU ASIC frequency abnormality CIS-ASIC communication trouble CIS-ASIC black level abnormality CIS-ASIC white level abnormality. PWB information error (engine detection) Controller connection trouble Controller connection trouble (engine) Controller connection trouble (scanner) Controller connection trouble (operation) PWB information sum error Scanner connection trouble DSPF connection trouble PWB information error (scan detection) Communication trouble between the ICU & Scanner (ICU detection) Communication trouble between the ICU & PCU. (ICU detection)

EE

E6 10 11 14

11

EL DSPF Shading Trouble (Black correction) DSPF Shading Trouble (White correction) DSPF CCD-ASIC communication trouble

EU

Auto development adjustment trouble (Overtone abnormality) - Detected only when Sim. 25-2 is executed. Auto development adjustment trouble (Undertone abnormality) - Detected only when Sim. 25-2 is executed.

E7 00 01 03 04 05 06 08 09 10

34

System memory trouble System data trouble HDD trouble HDD-ASIC trouble W-ICU memory trouble Decode error trouble W-ICU memory specification trouble (ICU1) W-ICU memory combination trouble (ICU1) CCD shading trouble (Black correction)

F1 00 01 02 03 06 07 08

Finisher communication trouble Jogger motor trouble Upper transport motor trouble Lower transport motor trouble Shift paper exit motor trouble Tray shift motor trouble Stapler front / rear motor trouble (finisher + saddle unit + inserter) Staple shift motor trouble (saddle finisher)



Trouble Codes F1 09 10 11 12 13

15 16 17 18 19 20 22 23 24 25 26 27 28 30 31 33 34 35 43 44

45

46

47 48 50

F1 Staple diagonal motor trouble (finisher + saddle unit+ inserter) Staple diagonal motor trouble (saddle finisher) Staple motor trouble (finisher + saddle unit+inserter) Staple motor 1 (edge binding) (saddle finisher) Discharge motor trouble Proof select motor trouble Paper exit port open / close motor trouble (finisher + saddle unit + inserter) Paper exit guide plate open /close motor trouble (saddle finisher) Tray up / down motor trouble (finisher + saddle unit + inserter) Tray motor trouble (saddle finisher) Staple paper exit motor trouble Staple select motor trouble Holding motor trouble Holding front motor trouble Holding rear motor trouble Proof paper exit motor trouble Bundle branch open / close motor trouble Pre-stack select motor trouble Pre-stack transport motor trouble Pre-stack pawl release motor trouble Tapping transport motor trouble Tapping drive motor trouble Communication trouble between peripheral devices (saddle unit detection) Folding plate motor trouble Punch shift motor trouble Punch motor trouble Horizontal resist detection motor trouble Saddle jogger motor trouble Center binding stapler rear trouble (finisher + saddle unit + inserter) Staple motor 3 (center binding rear) trouble (saddle finisher) Center binding stapler front trouble (finisher + saddle unit + inserter) Staple motor 2 (center binding front) trouble (saddle finisher) Rear edge fence shift motor trouble (finisher + saddle unit + inserter) Rear edge fence motor trouble (saddle finisher) Drive collar oscillation motor trouble Saddle discharge motor trouble Finisher incompatible trouble

60 64 65 66 67 70 71 72 73 74 75 76 77 83 84 85 86

87 88 89

Communication trouble between peripheral devices (inserter detection) No. 1 pickup motor trouble No. 2 pickup motor trouble No. 1 lift motor trouble (finisher + saddle unit + inserter) Lift motor 1 trouble (booklet maker) No. 2 lift motor trouble (finisher + saddle unit + inserter) Lift motor 2 trouble (booklet maker) Communication trouble between peripheral devices (Z-folding machine detection) Varistor abnormality Z-folding machine EEPROM abnormality Separation sensor adjustment abnormality Pressure sensor adjustment abnormality Upper stopper motor trouble Lower stopper motor trouble Folding motor trouble Lead edge stopper motor trouble Movable fence motor trouble Return transport motor trouble Return drive motor trouble (finisher + saddle unit + inserter) Return roller oscillation motor trouble (saddle finisher) Shift jogger motor trouble Shift jogger retract motor trouble Shift motor trouble

F2 00 02 04 05 06 31 33 39 47 58 59

Toner control sensor open Toner supply abnormality An improper toner cartridge is detected. Toner cartridge CRUM error CRUMID error Process control trouble (OPC drum surface reflection rate abnormality) Surface potential sensor abnormality trouble Process thermistor breakdown Room temperature thermistor breakdown Process humidity sensor breakdown Room humidity thermistor trouble



35

Trouble Codes F3 12 22 32 42

H3 Tray 1 lift trouble (main unit) Tray 2 lift trouble (main unit) Tray 3 lift trouble (main unit). Tray 4 lift trouble (main unit).

00 01 02

Non-contact main thermistor high temperature trouble (RTH1_d) Sub thermistor high temperature trouble (RTH2) Lower thermistor high temperature trouble (PRTH)

F4 38

H4

38v voltage trouble.

00

F5 10 12

Lamp thermistor open detection trouble (SCU detection) Lamp thermistor abnormality detection (SCU detection)

F6 00 01 04 21 30 97 98

Communication trouble between the MFP and the FAX (MFP detection) FAX PWB EEPROM read / write error FAX MODEM operation abnormality Combination error of the TEL / LIU PWB and the FAX soft switch Access error to the power controller on the FAX PWB. (FAX detection) FAX PWB trouble. The FAX PWB model identification does not match the machine model. Combination error between the FAX PWB destination and machine destination.

01 02 03

36

H5 01

POIND not-reached jam is detected 5 times continuously

H7 10

11

Low temperature detection in the reset operation of temperature adjustment after alarm stop in a job (Noncontact main the rmistor (RTH1-d)) Low temperature detection in the reset operation of temperature adjustment after alarm stop in a job (Sub thermistor (RTH2)) Low temperature detection in the reset operation of temperature adjustment after alarm stop in a job (Lower thermistor (RTH2))

L1 Double feed detection trouble (PCU) Double feed detection trouble (SCU)

00

Mirror feed trouble.

L2

H2 00

30

Communication trouble between the MFP controller and Fiery printer controller.

FF 00 10

02

12

F9 00

01

Non-contact main thermistor low temperature trouble (RTH1-d) Sub thermistor low temperature trouble (RTH2) Lower thermistor low temperature trouble (PRTH) Non-contact main thermistor differential input abnormality (RTH1-d)

Non-contact main thermistor (detection) open (RTH1-d_D) Sub thermistor open (RTH2) Lower thermistor open (PRTH) Non-contact main thermistor (reparation) open (RTH1-d_C)

10 11

CCD cooling fan motor trouble (SCU) Lamp cooling fan motor trouble (SCU)

L3 00

Mirror return trouble.



Trouble Codes L4 01 02 03 04 08 14 15 29 30 31 32 34 36 38 39 40 41 43 46 47 48 49 50 51 52 53 54 55

U1 Main motor lock trouble Drum motor lock trouble Fusing motor lock trouble Developing motor trouble Waste toner transport pipe lock Toner cartridge motor lock trouble Fusing front PG control error HDD cooling fan motor trouble Controller fan motor trouble Machine heat exhaust fan 1 trouble Power cooling fan 1 / 2 trouble Polygon cooling fan trouble Toner suction fan trouble Reverse transport cooling fan trouble Reverse cooling fan trouble Ozone exhaust fan 1 trouble Ozone exhaust fan 2 trouble Paper cooling fan trouble Development cooling fan 1 trouble Power cooling fan 3 trouble ADU section paper cooling fan 1 trouble ADU section paper cooling fan 2 trouble Process cooling fan 1 trouble Process cooling fan 2 trouble Process cooling fan 3 trouble Process cooling fan 4 trouble PS cooling fan trouble Process cooling fan trouble

L6 10

Polygon motor trouble (LSU)

L8 01 05 20

U2 00 05 10 11 22 23 24 25 30 50 80 81 90 91

EEPROM read / write error (ICU) HDD / SRAM Flash / EEPROM discrepancy SRAM user authentication index check sum error Counter check sum error (ICU) SRAM memory check sum error (MFP) SRAM memory individual data check sum error (MFP) SRAM memory user authentication counter check sum error Flash memory user authentication counter check sum error Production number data discrepancy (ICU PCU) HD section individual data check sum error (MFP) EEPROM read / write error (SCU ) EEPROM check sum error (SCU) EEPROM read / write error (PCU) EEPROM check sum error (PCU)

U5 00 11 16 30 31

No full wave signal No full wave signal (PCU detection) Power controller communication trouble

09 20 21 22 23

Personal counter not installed

24 28 29 33 38 39

PF --

Fax battery abnormality.

SPF communication trouble DSPF random pick motor trouble SPF fan motor trouble SPF tray lift-up trouble SPF tray lift-down trouble

U6

PC --

01

RIC copy inhibit command receive.

Side LCC lift motor trouble LCC communication trouble LCC transport motor trouble LCC 24V power abnormality A3LCC tray lock detection trouble (Reverse winding) A3LCC tray lock detection trouble LCT1 paper feed position abnormality LCT1 lift-up trouble LCT2 lift-down trouble LCT2 paper feed position abnormality LCT2 lift-up trouble



37

Trouble Codes U6 43 48 49 51 63 68 69

LCT3 lift-down trouble LCT3 paper feed position abnormality LCT3 lift-up trouble LCC incompatible trouble Manual feed tray lift-down trouble Manual feed tray paper feed position abnormality Manual feed tray lift-up trouble

U7 50 51

Serial vendor communication trouble Serial vendor operation trouble

U9 00

Communication trouble between the controller and operation pwb

UC

--

38

Auditor NOT READY



Job Log Error Codes Error

0x0101 0x0102 0x0103 0x0201 0x0204 0x0206 0x020A 0x020C

Job Log / Status Monitor Message Print job is complete. Print and store job is complete. Store job is complete.

Hard disk full or memory full

The requested job could not be completed correctly due to the following reason:

0x021D 0x021F 0x022C

The requested job is printed, but could not be stored due to the following reason:

0x0232 0x0233 0x0236 0x0237 0x0238

The requested job could not be completed correctly due to the following reason: The requested job could not be stored to the selected folder due to the following reason: The requested job is printed, but could not be stored in the selected folder due to the following reason: The requested job could not be completed correctly due to the following reason: The requested job is printed, but could not be stored in the selected folder due to the following reason: The requested job could not be stored in the selected folder due to the following reason:

0x0239 0x023A 0x023B 0x023C 0x023D 0x023E


0x023F

The requested job is stored to the "Quick File" folder, but could not be printed due to the following reason:

0x0240 0x0241

Retention printing: Number of jobs exceeded the limit Selected input tray: Prohibited

0x022D 0x0231

Staple: No function Staple: Prohibited Please ask your administrator. Punch: No function Punch: Prohibited 2-sided printing: Prohibited Please ask your administrator.

0x0216 0x0219

Comment

Booklet printing: Incorrect paper size Tandem Printing: Incorrect setting parameter Tandem Printing: Not setting Document filing: Selected folder does not exist The job is stored to the default folder. Document filing: Selected folder does not exist The job is stored to the default folder. Inserter: Incorrect output tray selection Covers/Inserts: Prohibited Document filing: Incorrect folder password The job is stored to the default folder. Document filing: Incorrect folder password The job is stored to the default folder. Disabling of Quick File Mode Disabling of Sharing Mode Disabling of Confidential Mode Disabling of Storing to the selected folder Disabling of Document Filing Disabling of Print Jobs Other Than Hold Job


Disabling of Print Jobs Other Than Hold Job Retention printing: Prohibited



Offset: Disabled

39


0x0244 0x0245 0x024B 0x024C 0x024E 0x024F 0x0250 0x0252 0x0253 0x0254 0x0301 0x0302 0x0303 0x0304 0x0305 0x0307 0x0309 0x030D 0x030E 0x0315

Job Log / Status Monitor Message The requested job is printed, but the following phenomenon occurred: The requested job is stored, but the following phenomenon occurred: The requested job could not be completed correctly due to the following reason: Document control function has been enabled automatically on the specified job by the reason below: Document control function has been cancelled on the specified job for the following reason The requested job could not be completed correctly due to the following reason:

0x0407 0x0408

40

Invalid user Invalid user Only 2-sided print approved Only 1-sided print approved Print setting of Document control function: Always print Print setting of Document control function: Not printing Data Security Kit is not installed Folding Unit: Incorrect paper type Folding Unit: Failure Folding Unit: Prohibited No paper No toner Cover open Paper jammed No staple Staple: Too many pages Punch debris full Selected output tray: Failure

The requested job was interrupted due to the following reason:

0x0316 0x0317 0x0319 0x031B 0x031C 0x031D 0x0326 0x0329 0x0330 0x0401 0x0403 0x0405 0x0406

Comment

Selected output tray: Full of paper Printer error: Please ask your administrator. Printer error: Please ask your administrator. Account code exceeded the limit Staple jammed Selected paper cannot be used Input Tray: Open Finisher: Off-line Staple Compiler: Not empty Staple Compiler: Not empty Staple Compiler: Not empty Booklet printing: Incorrect paper size Booklet printing: Hard disk full or memory full

The requested job was cancelled due to the following reason:

2-sided printing: Prohibited 2-sided printing: No function Retention printing: Hard disk full or memory full Retention printing: Number of jobs exceeded the limit




Job Log / Status Monitor Message

0x040A 0x040C

Other error PS is not available Please check your printer driver. Selected input tray: Prohibited Please ask your administrator. Data format is not supported Output tray: Prohibited or failure Please ask your administrator. Disabling of Sharing Mode

0x040D 0x0410 0x0414 0x0420 0x0421 0x0422 0x0423 0x0424 0x0425

Disabling of Confidential Mode The requested job was cancelled due to the following reason:

0x0427 0x0428 0x0429 0x042A

0x0439 0x0445 0x0446 0x0501 0x0502

Disabling of Storing to the selected folder Disabling of Document Filing Disabling of Print Jobs other than Hold Job Disabling of Print Jobs other than Hold Job and Disabling of Sharing Mode Disabling of Print Jobs other than Hold Job and Disabling of Confidential Mode Disabling of Print Jobs other than Hold Job and Disabling of Storing to the selected folder Disabling of Print Jobs other than Hold Job and Disabling of Document Filing Disabling of Print Jobs other than Hold Job and Disabling of Quick File Mode Disabling of printing

0x0426

0x042E 0x042F 0x0438

Comment Selected output tray: Prohibited

Invalid user You don't have the authority to use this function. The requested job was cancelled due to the following reason: The requested job was cancelled due to the following reason:

Only 2-sided print approved 1-sided/2-sided print disabled Incorrect paper size Incorrect paper type

Your job has been cancelled by user. Your store job has been deleted by user



41

Sensor Location

42



Sensor Location



43

Sensor Location [MX-FNX7] Saddle Finisher

[MX-LCX3N] A3 LCC

44



Jam Cause Codes Code APFD1_N APFD1_S APFD2_N1 APFD2_N2 APFD2_N3 APFD2_N4 APFD2_NA APFD2_S1 APFD2_S2 APFD2_S3 APFD2_S4 APFD2_SA APPD1_NA APPD1_ND APPD1_SA APPD1_SD APPD2_NA APPD2_ND APPD2_SA APPD2_SD APPD3_N APPD3_S BDJCTGMJ BLTJAM BLTMJ C1PFD_S C1PPD1_N C1PPD1_S C1PPD2_N C1PPD2_S C2PFD_N3 C2PFD_N4 C2PFD_S2

Content APFD1 not-reached JAM APFD1 remaining JAM APFD2 not-reached JAM (Tray 1 feed paper) APFD2 not-reached JAM (Tray 2 feed paper) APFD2 not-reached JAM (Tray 3 feed paper) APFD2 not-reached JAM (Tray 4 feed paper) APFD2 not-reached JAM (ADU re-feed paper) APFD2 remaining JAM (Tray 1 feed paper) APFD2 remaining JAM (Tray 2 feed paper) APFD2 remaining JAM (Tray 3 feed paper) APFD2 remaining JAM (Tray 4 feed paper) APFD2 remaining JAM (ADU re-feed paper) APPD1 not-reached JAM (ADU transport) APPD1 not-reached JAM (Face-down paper exit) APPD1 remaining JAM (ADU transport) APPD1 remaining JAM (Face-down paper exit) APPD2 not-reached JAM (ADU transport) APPD2 not-reached JAM (Face-down paper exit) APPD2 remaining JAM (ADU transport) APPD2 remaining JAM (Face-down paper exit) APPD3 not-reached JAM APPD3 remaining JAM Bundle branch open/close motor drive system Discharge Discharge motor JAM C1PFD remaining JAM C1PPD1 not-reached JAM C1PPD1 remaining JAM C1PPD2 not-reached JAM C1PPD2 remaining JAM C2PFD not-reached JAM (Tray 3 feed paper) C2PFD not-reached JAM (Tray 4 feed paper) C2PFD remaining JAM (Tray 2 feed paper)

Code C2PFD_S3 C3PFD_N4 C3PFD_S3 C3PFD_S4 C4PFD_S4 DPF_S1 DPF_S2 DPF_S3 DPF_S4 DPF_SA DPF_SL1 DPF_SL2 DPF_SL3 DPF_SLC DPF_SLM DPF_SM DRRLVMJ DSBD1_NA DSBD1_ND DSBD1_SA DSBD1_SD DSBD2_N DSBD2_S EXGPLTMJ FBJCTGMJ FBLTJAM FBLTMJ FDRRLVMJ FDSBD_NA

Content C2PFD remaining JAM (Tray 3 feed paper) C3PFD not-reached JAM (Tray 4 feed paper) C3PFD remaining JAM (Tray 3 feed paper) C3PFD remaining JAM (Tray 4 feed paper) C4PFD remaining JAM (Tray 4 feed paper) Compulsory stop by double-feed detection (Tray 1 feed paper) Compulsory stop by double-feed detection (Tray 2 feed paper) Compulsory stop by double-feed detection (Tray 3 feed paper) Compulsory stop by double-feed detection (Tray 4 feed paper) Compulsory stop by double-feed detection (ADU re-feed paper) Compulsory stop by double-feed detection (Large capacity feed Tray 1 feed paper) Compulsory stop by double-feed detection (Large capacity feed Tray 2 feed paper) Compulsory stop by double-feed detection (Large capacity feed Tray 3 feed paper) Compulsory stop by double-feed detection (Side LCC feed paper) Compulsory stop by double-feed detection (Large capacity feed Manual feed paper) Compulsory stop by double-feed detection (Manual feed paper) Drive roller oscillation motor drive system DSBD1 not-reached JAM (ADU transport) DSBD1 not-reached JAM (Face-down paper exit) DSBD1 remaining JAM (ADU transport) DSBD1 remaining JAM (Face-down paper exit) DSBD2 not-reached JAM DSBD2 remaining JAM Paper exit open / close guide plate motor JAM Bundle branch open / close motor JAM Discharge JAM Discharge motor JAM Drive roller oscillation motor JAM FDSBD not-reached JAM (ADU transport)



45

Jam Cause Codes Code FDSBD_ND FDSBD_SA FDSBD_SD FENCEMJ FENT_N FENT_S FFLPLTMJ FFPS_N FIN FINENT_N FINENT_S FJOGMJ FLDPLTMJ FLFTMJ FPCHMVMJ FPNCHMJ FPRFEX_N FPRFEX_S FSDSTFMJ FSDSTRMJ FSFTEX_N FSFTEX_S FSFTMJ FSHS_N FSHS_S FSTMOVMJ FSTMVMJ FSTPEX_N FSTPEX_S FSTRLVMJ FSTROTMJ FSTSMVMJ FTFNCMJ FUPOD_N FUPOD_SA

46

Content FDSBD not-reached JAM (Face-down paper exit) FDSBD remaining JAM (ADU transport) FDSBD remaining JAM (Face-down paper exit) Movable fence motor JAM Inlet port section transport notreached Inlet port section transport remaining Folding plate motor JAM Centre folding section not-reached JAM No response from FIN Inlet port section transport Notreached Inlet port section transport Remaining Jogger motor JAM Folding plate motor drive system Tray motor JAM Punch shift motor JAM Punch motor JAM Proof paper exit section transport not-reached Proof paper exit section transport remaining Staple motor JAM 2 (centre binding front) JAM Staple motor JAM 3 (centre binding rear) JAM Shift paper exit section transport notreached Shift paper exit section transport remaining Shift motor JAM Centre folding paper exit not-reached JAM Centre folding paper exit remaining JAM Staple motor JAM 1 (edge binding) JAM Staple shift motor JAM Staple paper exit section transport not-reached Staple paper exit section transport remaining Return roller oscillation motor JAM Staple diagonal motor JAM Horizontal resist detection motor JAM Rear edge fence motor JAM FUPOD not-reached JAM FUPOD remaining JAM (ADU transport)

Code FUPOD_SD FUPOD_SU GBCJ INSENT_N INSENT_S INSEXT_N INSEXT_S INSFED1_N INSFED1_S INSFED2_N INSFED2_S INSLUP1J INSLUP2J INSOUT_N INSOUT_S INSPICM1J INSPICM2J INSPL1_N INSPL1_S INSPL2_N INSPL2_S INSVTR1_N INSVTR1_S INSVTR2_N INSVTR2_S JOGMJ KAIHEIMJ KBPAS1_N KBPAS1_S KBPAS2_N KBPAS2_S KCOVSHT KCPAS1_N KCPAS1_S KCPAS2_N KCPAS2_S

Content FUPOD remaining JAM (Face-down paper exit) FUPOD remaining JAM (Face-up paper exit) GBC punch unit JAM Inlet port sensor not-reached JAM Inlet port sensor remaining JAM Exit port sensor not-reached JAM Exit port sensor remaining JAM No. 1 paper feed sensor not-reached JAM No. 1 paper feed sensor remaining JAM No. 2 paper feed sensor not-reached JAM No. 2 paper feed sensor remaining JAM No. 1 lift motor JAM No. 2 lift motor JAM Paper exit sensor not-reached JAM Paper exit sensor remaining JAM No. 1 pickup motor JAM No. 2 pickup motor JAM No. 1 pull-out sensor not-reached JAM No. 1 pull-out sensor remaining JAM No. 2 pull-out sensor not-reached JAM No. 2 pull-out sensor remaining JAM No. 1 vertical transport not-reached JAM No. 1 vertical transport remaining JAM No. 2 vertical transport not-reached JAM No. 2 vertical transport remaining JAM Jogger motor JAM Paper exit port open/close motor JAM Center paper pass 1 sensor notreached JAM Center paper pass 1 sensor remaining JAM Center paper pass 2 sensor notreached JAM Center paper pass 2 sensor remaining JAM Cover paper size short JAM Sub grip paper remaining JAM Cover paper pass 1 sensor remaining JAM Cover paper pass 2 sensor notreached JAM Cover paper pass 2 sensor remaining JAM



Jam Cause Codes Code KCPEXT_N KCPEXT_S KCRRS_N KCRRS_S KCRRSB_N KCRRSB_S KCSRSL_N KCSRSL_S KCSRSS_N KCSRSS_S KCUTOVR KDROPN KHGTOVR KINSENT_N KINSENT_S KISELG KISFPS1_N KISFPS1_S KISFPS2_N KISFPS2_S KISLTPSEP KISLTRS_N KISLTRS_S KISPIS_N KISPIS_S KISUTPESP KISUTRS_N KISUTRS_S KOVER_N KOVER_S KPGOVR KPGSHT KSGS_N KSIZELG KTMG_N

Content Through paper exit sensor notreached JAM Through paper exit sensor remaining JAM Resist sensor not-reached JAM Resist sensor remaining JAM Cover paper resist sensor notreached JAM (switchback operation) Cover paper resist sensor remaining JAM (switchback operation) Cover paper horizontal resist L sensor not-reached JAM Cover paper horizontal resist L sensor remaining JAM Cover paper horizontal resist S sensor not-reached JAM Cover horizontal resist S sensor remaining JAM Cut width over JAM Door open JAM Finish size height over JAM Inlet port sensor not-reached JAM Inlet port sensor remaining JAM Inserter paper size illegal JAM Inserter transport path sensor 1 notreached JAM Inserter transport path sensor 1 remaining JAM Inserter transport path sensor 2 notreached JAM Inserter transport path sensor 2 remaining JAM Inserter lower tray paper empty JAM Inserter lower tray resist sensor notreached JAM Inserter lower tray resist sensor remaining JAM Inserter interflow front sensor notreached JAM Inserter interflow front sensor remaining JAM Inserter upper tray paper empty JAM Inserter upper tray resist sensor notreached JAM Inserter upper tray resist sensor remaining JAM Accumulation tray paper not-reached JAM Accumulation tray paper remaining JAM Book-making quantity over JAM Book-making quantity insufficient JAM Sub grip paper not-reached JAM Paper size illegal JAM Timing sensor not-reached JAM

Code KTMG_S KWHOUT L1IDS_N L1IDS_S L1IUS_N L1IUS_S L1PFS_N L1PFS_S L1TS_N L1TS_S L2IUS_N L2IUS_S L2PFS_N L2PFS_S L2TS_N L2TS_S L3IUS_N L3IUS_S L3PFS_N L3PFS_S L3TS_N L3TS_S LCC LCC_LCT LEXIT_N LEXIT_S LFS_N LFS_S LFTMJ LPFD1_S LPFD2_NL1 LPFD2_NL2 LPFD2_NL3

Content Timing sensor remaining JAM White paper exit JAM No. 1 tray vertical transport sensor 2 not-reached JAM No. 1 tray vertical transport sensor 2 remaining JAM No. 1 tray vertical transport sensor 1 not-reached JAM (A3 LCC only) No. 1 tray vertical transport sensor 1 remaining JAM (A3LCC only) No. 1 tray paper feed sensor notreached JAM No. 1 paper feed sensor remaining JAM No. 1 tray transport sensor notreached JAM No. 1 tray transport sensor remaining JAM No. 2 tray vertical transport sensor 1 not-reached JAM (A3LCC only) No. 2 tray vertical transport sensor 1 remaining JAM (A3LCC only) No. 2 tray paper feed sensor notreached JAM No. 2 paper feed sensor remaining JAM No. 2 tray transport sensor notreached JAM No. 2 tray transport sensor remaining JAM No. 3 tray vertical transport sensor 1 not-reached JAM (A3LCC only) No. 3 tray vertical transport sensor 1 remaining JAM (A3LCC only) No. 3 tray paper feed sensor notreached JAM No. 3 paper feed sensor remaining JAM No. 3 tray paper feed sensor notreached JAM No. 3 tray transport sensor remaining JAM LPFD1 not-reached JAM No response from LCC/LCT LCC exit port sensor not-reached JAM LCC exit port sensor remaining JAM Interface sensor not-reached JAM Interface sensor remaining JAM Tray up / down motor JAM LPFD1 remaining JAM LPFD2 not-reached JAM (Large capacity feed Tray 1 feed paper) LPFD2 not-reached JAM (Large capacity feed Tray 2 feed paper) LPFD2 not-reached JAM (Large capacity feed Tray 3 feed paper)



47

Jam Cause Codes Code LPFD2_NLM LPFD2_SL1 LPFD2_SL2 LPFD2_SL3 LPFD2_SLM LPFD2_SM LTD_N LTD_S MAIN1MJ MAIN2MJ MFT MKUDOMJ MPFS_N MPFS_S MTS_N MTS_S NO_JAM_ NO_MATCH OSAEFMJ OSAEMJ OSAERMJ PNCHMJ POD_ND POD_NU POD_SD POD_SU POIND_N POIND_SA POIND_SD POIND_SU POPMJ PPD_PRI PPD1_N2

48

Content LPFD2 not-reached JAM (Large capacity feed Manual feed paper) LPFD2 remaining JAM (Large capacity feed Tray 1 feed paper) LPFD2 remaining JAM (Large capacity feed Tray 2 feed paper) LPFD2 remaining JAM (Large capacity feed Tray 3 feed paper) LPFD2 remaining JAM (Large capacity feed Manual feed paper) LPFD2 remaining JAM (Manual paper feed) Transport sensor (LTD) not-reached JAM Transport sensor (LTD) remaining JAM Upper transport motor JAM Lower transport motor JAM LPFD2 not-reached JAM (Manual paper feed) Return drive motor JAM Manual paper feed sensor notreached JAM Manual paper feed sensor remaining JAM Manual fed transport sensor notreached JAM Manual paper transport sensor remaining JAM No JAM. Also used when a JAM is cancelled. No match of parameter Holding front motor JAM Holding motor JAM Holding rear motor JAM Punch motor JAM POD not-reached JAM (Face-down paper exit) POD not-reached JAM (Face-up paper exit) POD remaining JAM (Face-down paper exit) POD remaining JAM (Face-up paper exit) POIND not-reached JAM POIND remaining JAM (ADU transport) POIND remaining JAM (Face-down paper exit) POIND remaining JAM (Face-up paper exit) Tap drive motor JAM Image ready complete standby timeout PPD1 not-reached JAM (Tray 2 feed paper)

Code PPD1_N3 PPD1_N4 PPD1_S2 PPD1_S3 PPD1_S4 PPD2_N1 PPD2_N2 PPD2_N3 PPD2_N4 PPD2_NA PPD2_NL1 PPD2_NL2 PPD2_NL3 PPD2_NLC PPD2_NLM PPD2_NM PPD2_S2 PPD2_S3 PPD2_S4 PPD2_SA PPD2_SL1 PPD2_SL2 PPD2_SL3 PPD2_SLC PPD2_SLM PPD2_SM PPD3_N1 PPD3_N2 PPD3_N3

Content PPD1 not-reached JAM (Tray 3 feed paper) PPD1 not-reached JAM (Tray 4 feed paper) PPD1 remaining JAM (Tray 2 feed paper) PPD1 remaining JAM (Tray 3 feed paper) PPD1 remaining JAM (Tray 4 feed paper) PPD2 not-reached JAM (Tray 1 feed paper) PPD2 not-reached JAM (Tray 2 feed paper) PPD2 not-reached JAM (Tray 3 feed paper) PPD2 not-reached JAM (Tray 4 feed paper) PPD2 not-reached JAM (ADU refeed paper) PPD2 not-reached JAM (Large capacity feed Tray 1 feed paper) PPD2 not-reached JAM (Large capacity feed Tray 2 feed paper) PPD2 not-reached JAM (Large capacity feed Tray 3 feed paper) PPD2 not-reached JAM (Side LCC feed paper) PPD2 not-reached JAM (Large capacity feed Manual feed paper) PPD2 not-reached JAM (Manual feed paper) PPD2 remaining JAM (Tray 2 feed paper) PPD2 remaining JAM (Tray 3 feed paper) PPD2 remaining JAM (Tray 4 feed paper) PPD2 remaining JAM (ADU re-feed paper) PPD2 remaining JAM (Large capacity feed Tray 1 feed paper) PPD2 remaining JAM (Large capacity feed Tray 2 feed paper) PPD2 remaining JAM (Large capacity feed Tray 3 feed paper) PPD2 remaining JAM (Side LCC feed paper) PPD2 remaining JAM (Large capacity feed Manual feed paper) PPD2 remaining JAM (Manual feed paper) PPD3 not-reached JAM (Tray 1 feed paper) PPD3 not-reached JAM (Tray 2 feed paper) PPD3 not-reached JAM (Tray 3 feed paper)



Jam Cause Codes Code PPD3_N4 PPD3_NA PPD3_NL1 PPD3_NL2 PPD3_NL3 PPD3_NLC PPD3_NLM PPD3_NM PPD3_S1 PPD3_S2 PPD3_S3 PPD3_S4 PPD3_SA PPD3_SL1 PPD3_SL2 PPD3_SL3 PPD3_SLC PPD3_SLM PPD3_SM PPD4_N1 PPD4_N2 PPD4_N3 PPD4_N4 PPD4_NA PPD4_NL1 PPD4_NL2 PPD4_NL3 PPD4_NLC PPD4_NLM

Content PPD3 not-reached JAM (Tray 4 feed paper) PPD3 not-reached JAM (ADU refeed paper) PPD3 not-reached JAM (Large capacity feed Tray 1 feed paper) PPD3 not-reached JAM (Large capacity feed Tray 2 feed paper) PPD3 not-reached JAM (Large capacity feed Tray 3 feed paper) PPD3 not-reached JAM (Side LCC feed paper) PPD3 not-reached JAM (Large capacity feed Manual feed paper) PPD3 not-reached JAM (Manual feed paper) PPD3 remaining JAM (Tray 1 feed paper) PPD3 remaining JAM (Tray 2 feed paper) PPD3 remaining JAM (Tray 3 feed paper) PPD3 remaining JAM (Tray 4 feed paper) PPD3 remaining JAM (ADU re-feed paper) PPD3 remaining JAM (Large capacity feed Tray 1 feed paper) PPD3 remaining JAM (Large capacity feed Tray 2 feed paper) PPD3 remaining JAM (Large capacity feed Tray 3 feed paper) PPD3 remaining JAM (Side LCC feed paper) PPD3 remaining JAM (Large capacity feed Manual feed paper) PPD3 remaining JAM (Manual feed paper) PPD4 not-reached JAM (Tray 1 feed paper) PPD4 not-reached JAM (Tray 2 feed paper) PPD4 not-reached JAM (Tray 3 feed paper) PPD4 not-reached JAM (Tray 4 feed paper) PPD4 not-reached JAM (ADU refeed paper) PPD4 not-reached JAM (Large capacity feed Tray 1 feed paper) PPD4 not-reached JAM (Large capacity feed Tray 2 feed paper) PPD4 not-reached JAM (Large capacity feed Tray 3 feed paper) PPD4 not-reached JAM (Side LCC feed paper) PPD4 not-reached JAM (Large capacity feed Manual feed paper)

Code PPD4_NM PPD4_S1 PPD4_S2 PPD4_S3 PPD4_S4 PPD4_SA PPD4_SL1 PPD4_SL2 PPD4_SL3 PPD4_SLC PPD4_SLM PPD4_SM PRESTK_N PRESTK_S PRFEX_N PRFEX_S PRFKMJ PRSTKKMJ PRSTKTMJ SDBLTMJ SDEXIT_N SDEXIT_S SDFPS_N SDJOGMJ SDSHS_N SDSHS_S SDSTEX_N SDSTEX_S SDSTFMJ SDSTRMJ SDUENT_N SDUENT_S SFTEX_N SFTEX_S SFTJGMJ

Content PPD4 not-reached JAM (Manual feed paper) PPD4 remaining JAM (Tray 1 feed paper) PPD4 remaining JAM (Tray 2 feed paper) PPD4 remaining JAM (Tray 3 feed paper) PPD4 remaining JAM (Tray 4 feed paper) PPD4 remaining JAM (ADU re-feed paper) PPD4 remaining JAM (Large capacity feed Tray 1 feed paper) PPD4 remaining JAM (Large capacity feed Tray 2 feed paper) PPD4 remaining JAM (Large capacity feed Tray 3 feed paper) PPD4 remaining JAM (Side LCC feed paper) PPD4 remaining JAM (Large capacity feed Manual feed paper) PPD4 remaining JAM (Manual feed paper) Pre-stack section Not-reached Pre-stack section Remaining Proof paper exit section transport Not-reached Proof paper exit section transport Remaining Proof select motor JAM Pre-stack select motor JAM Pre-stack pawl disengage motor JAM Discharge drive system FIN paper exit not-reached FIN paper exit remaining Center folding section not-reached Jogger drive system Center folding section paper exit notreached Center folding section paper exit remaining Staple paper exit section transport not-reached Staple paper exit section transport remaining Staple motor front drive system Staple motor rear drive system Inlet port section transport notreached Inlet port section transport remaining Shift paper exit section transport Notreached Shift paper exit section transport Remaining Shift jogger motor JAM



49

Jam Cause Codes Code SFTJGTMJ SFTMJ SIZE_ILG STOP_JAM STOPERMJ STPEX_N STPEX_S STPKMJ STPMJ STPMVMJ STPPOSMJ TALFNCMJ TRAY1 TRAY2 TRAY3 TRAY4 VPPD_N3 VPPD_N4

Content Shift jogger retract motor JAM Tray shift motor JAM Size illegal JAM Emergency stop request JAM (Controller request) Lead edge stopper motor JAM Staple paper exit section transport Not-reached Staple paper exit section transport Remaining Staple select motor JAM Staple motor JAM Stapler front/rear motor JAM Stapler diagonal motor JAM Rear edge fence motor drive system Tray1 paper feed JAM (C1PPD1 notreached JAM) Tray 2 paper feed JAM (C2PFD notreached JAM) Tray 3 paper feed JAM (C3PFD notreached JAM) Tray 4 paper feed JAM (C4PFD notreached JAM) VPPD not-reached JAM (Tray 3 feed paper) VPPD not-reached JAM (Tray 4 feed paper)

Code VPPD_S3

ZSTPMDJ ZSTPMUJ

Content VPPD remaining JAM (Tray 3 feed paper) VPPD remaining JAM (Tray 4 feed paper) Paper exit sensor 1 not-reached Paper exit sensor 1 remaining JAM Paper exit sensor 3 not-reached Paper exit sensor 3 remaining JAM Paper feed sensor not-reached JAM Paper feed sensor remaining JAM Upper stopper not-reached JAM Upper stopper remaining JAM Folding motor JAM Pressing timing sensor not-reached JAM Pressing timing sensor remaining JAM Separation timing sensor notreached JAM Separation timing sensor remaining JAM Lower stopper motor JAM Upper stopper motor JAM

Code SPPD5_N SPPD5_S SPOD_N SPOD _S SPRDMD_S SPSD_SCN SPPD6_N SPPD6_S SPPD7_N SPPD7_S SDFS_S SDFS_S

Content SPPD5 not-reached JAM SPPD5 remaining JAM SPOD not-reached JAM SPOD remaining JAM SPRDMD remaining JAM Exposure start notification timer end SPPD6 not-reached JAM SPPD6 remaining JAM SPPD7 not-reached JAM SPPD7 remaining JAM Double feed detection JAM Double feed detection JAM

VPPD_S4 ZEXIT1_N ZEXIT1_S ZEXIT3_N ZEXIT3_S ZFEED_N ZFEED_S ZHSTPR_N ZHSTPR_S ZMOTJ ZPRSTM_N ZPRSTM_S ZPRTTM_N ZPRTTM_S

SCU (Scanner): Code ICU REQ NO_JAM_ CAUSE NO_MATCH STOP_JAM SPPD1_N SPPD1_S SPPD2_N SPPD2_S SPPD3_N SPPD3_S SPPD4_N SPPD4_S

50

Content ICU factor stop JAM No JAM. Also used when a JAM is canceled. No match of parameter Emergency stop request JAM SPPD1 not-reached JAM SPPD1 remaining JAM SPPD2 not-reached JAM SPPD2 remaining JAM SPPD3 not-reached JAM SPPD3 remaining JAM SPPD4 not-reached JAM SPPD4 remaining JAM



Repair Hints SPECIFICATION Model

Symptom

ALL

Is it possible to Tandem an MXM850/950/1100 series machine with MX Colour or MX-M350-700 devices?

Advice Tandem operation between MX-M850/950/1100 with MX Colour or MX-M350-700 devices is not supported. You can only tandem an MX-M850/950/1100 with another "Hercules" device:eg. MX-M850 with MX-M1100.

COPY QUALITY ALL

Half black Copies (Scan lamp is flickering)

ALL

Banding (front to rear) when using A3 300gsm media only

ALL

Lead edge of the copy/print is light

ALL

Faint or uneven density when copying or printing half tone images

Remove and refit all connectors on the lamp/scanner PWBs. In addition, check the cable tie on the scan lamp (front frame) is positioned correctly and not pinching the harness. This may be caused by a change of paper transport speed when entering the "nip" of the fuser rollers. Only when the above symptom is experienced, install the attached special PCU firmware V01B06H0 which improves the fuser rotation speed control when using A3 size media with Heavy Paper Mode 4 (300gsm). The setting for Sim 8-20 (transfer control) may be incorrect. Adjust to the default values:MXM850 set to 40. MXM950 & MXM1100 set to 25 Varying contact resistance between the MG Roller shaft & bearing causing incorrect DV Bias. Add MG Spring MSPRC3855FCZZ to the MG Roller shaft.

ERROR CODE ALL

F1-00 when performing a Duplex staple sort job.

MX-M850 MX-LCX3N

U6-51 trouble after installing the MXLCX3N (A3) LCC.

MX-LCX4 MX-LCX5

U6-20

Loose connection on the Option DC Power supply check and reseat. The MX-LCX3N can be connected to either MX5500-7001N series or MXM850 however, as default, the firmware supporting MX5500-7001N is installed as standard. To correct U6-51 trouble, follow the corrective procedure below:1. Install the MXLCX3N onto the MXM850. 2. Power on the MXM850 (U6-51 trouble will be displayed). 3. Upgrade the MFP firmware with the latest version (available on the support website) using Sim 49-01, select "All". Cut the purple lead cable with a five-pin connector (CN112) which is connected to the LCT PWB, so the signal lines are not affected by noise.



51

Repair Hints MISC ALL

ALL

Slow output when printing using Covers & Inserts When performing multiple copies/prints with folding, a paper jam always occurs when starting the second set only (single set completes OK)

Upgrade PCU firmware to 01H03H0 (or higher) Upgrade the firmware to the following versions (or higher):MX-FNX5 = 01.03.00 MX-FDX1 = 01.01.00

PAPER FEED & TRANSPORT

MXM850

Constant paper jams when exiting the main engine.

This may be caused by the disconnection of the secondary AC Power cord. Check the AC Cord and ensure the power is switched on. In addition, this can be easily identified by checking the image of the MFP within the Operation display. If the secondary power is off, no output devices (ie. Finisher) will be shown.

PERIPHERALS MXFNX5 MXFNX6 MXFNX7 MXFNX8

What is the part code for the Staple Cartridge unit

MX-CFX1

Inserter tray fails to drop once the tray runs out of paper

MXCFX1 MXFNX5 MXFNX8

Paper jams when feeding A3 paper from the lower Inserter Tray.

The part codes for the staple cartridges are as follows:MX-FNX5: 0JPNO1200R-S/ MXFNX6 & MXFNX7 (Normal Cartridge): 0JPCRT530R-S/ MX-FNX7 & MX-FNX8 (Saddle Unit Cartridge): 0JPCRT185R-S/ Check the Lower Limit Sensor (LWRLMT) is working correctly – replace if necessary. Upgrade the firmware to the following versions (or higher):MXFNX5: 01a04.00 MXFNX8: 01a02.00

SHARP PRINTER CONTROLLER

All

Spooler/Print crash when using Tandem Print mode

When installing and configuring the MXM850-1100 models for Tandem printing, ensure an "SC Port" is used. Do not use an "SC2 Port" for "MX-M" devices as the SC2 Port utility is only supported for MX23007001N colour devices.

EFI FIERY CONTROLLER MXPEX3 MXPXX3

52

After installation, the MXPEX3 is not recognised by the MFP.

To support MXPEX3 EFI Controller, the MFP firmware must be upgraded to v02.01.H0 (or higher) In addition, the MXPEX3/PXX3 must also be activated via the Product Key activation system



Notes



53

Notes

54



SHARP MX-M850 Series Tech Handy Guide

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