Script for Food and Beverages Service

Mis-en-place Mis-en-place (put everything into places) Checking of the following: - Condition of tables and chair - Sanitary Items - Clean and sanitized table appointments - Flower arrangements - Filling Condiments - Condition of Menu Card - Knowledge for the menu of the day.

G: W: G: W: G:

WINE SERVING (on the left side of the guest)

W: WELCOMING THE GUEST

W: G: W: G: W: G: W: G: W: G:

Good morning Maám/ Sir, Welcome to _______ Do you have any reservation? None May I suggest a table for you Maám/Sir? Yes please! Table for how many Maám/Sir? For one. Smoking or Non-Smoking Non-Smoking. This way please (stretch your arms to the guest) Will this place be alright with you Maám/Sir? Yes

SEATING THE GUEST

W:

(Yes/No) Thank you Ma’am/Sir may I repeat your order, you ordered __________________________ is that correct Ma’am/Sir? Yes Thank You Ma’am/Sir May I take the menu card? Yes Sure!

G: W: G: W: G: W: G:

Excuse me Ma’am/Sir would you like some

drinks? Here is our wine list for your selection. May I take your order Maám/Sir?  Yes I’d like to have ________ ________________ _________. _. May I repeat your order Maám/Sir you ordered  ___________  ___________ would that be all? Yes. Would you like to serve your drinks after the main course? I will give you a signal. Excuse me Ma’am/Sir you food will be serve for 10-15 mins. would that be alright will you. Yes

SERVING THE FOOD (on the right side of the t he guest)

W: G:

Excuse me Maám/Sir here is your __________ Thank you.

Please have a seat CLEARING THE TABLE (on the left side)

UNFOLDING THE NAPKIN(right side of the guest)

W: G:

Excuse me Maám/Sir, may I unfold the napkin for you? Yes

W: G:

Excuse me Maám/Sir may I clear the table for you. Yes please

PRESENTING THE WINE SERVING WATER (right (right side of the guest)

W:

W: Would you like to have a glass of water Maám/Sir? G: Yes please. W: Excuse me Ma’am/ Sir. W:

Excuse me Maám/Sir may I present to you your order of __________ ___________with _with a very very good vintage vintage year of ___ years with an alcohol content of ____ alcohol per volume. It has _______ ml with a very good fragrant of __________________. Should I open it Maám/Sir?

PRESENTING THE MENU CARD

W: W: G: W:

Excuse me Ma’am/Sir here is our menu card for

OPENING THE BOTTLE OF WINE USING CORK

your selection. Excuse me Ma’am/Sir would you like to have your bread now? Yes Excuse me Ma’am/Sir I’ll be back to serve your bread

W: G: W:

Here is the cork for your confirmation. Would you like to try the wine now Sir/Maám? Yes. Enjoy your meal Maám/Sir. Please call me if you need any assistance.

CRUMBLING TABLE SERVING BREAD(on the left side of the t he guest)

W: G: W: G: W:

W:

Excuse me Ma’am/Sir here is your bread,

Thank you Excuse me Ma’am/Sir do need anything else. No. I’m alright I’ll be Back to get your order.

PRESENTING THE BILL

W:

ORDER TAKING (right side of the guest)

W:

Excuse me Maám.

Excuse me Ma’am/Sir may I take your order now? G: Our today’s menu is  ____________an  ____________and d our soup W:

for the day is ______________. G: Yes  _______________  _______________________ ________________ ________________ _________. _.

(the guest will give a hand signal) Excuse me Maám/Sir, how would you like to you’re your bill, would it be cash or credit card? Here is your bill. (Step a backward) Here I receive ___________ ill be back for your change Excuse me Maám/Sir here is your change. Thank you Maám/Sir hope you enjoy your staying with us. We look forward for your next visit.

UPSELLING/SUGGESTIVE UPSELLING/SUGGESTIVE SELLING:

W:

Ma’am would you like to try ____________  ____________ to

G:

compliment to your dish? (Yes/No) How about _____________?

NOTE: W- Waiter G- Guest