A PROJECT REPORT On
“AN APPROACH TOWARDS EFFECTIVENESS & EFFICIENCY OF LOGISTICS MANAGEMENT” SUBMTTED TO
UNIVERSITY OF PUNE In Partial fulfilment of requirement for the Award of Degree of
MASTER OF BUSINESS ADMINISTRATION Sumitted !
TAUFIK PATHAN Under guidan"e of
Prof# Dr# Sunil Dhanawade Through
S$I%S$A& MA$ARS$I DR# D ' PAT PATI( CE&TRE )OR MA&A*EME&T MA&A*EM E&T A&D RESEARC$ C$I%$A(I+ PU&E, -./..-./ ..0/1.-,.23
DECLARATION
I+ the under4igned here! de"lare that the 5ro6e"t re5ort entitled “Distribti!" #$%""'s !( G%ti i" rt%i' s)*"t” written and 4umitted ! me to the Uni7er4it! of Pune+ in Partial fulfilment to the requirement for the award degree of Ma4ter of Bu4ine44 Admini4tration+ under the guidan"e of Prof#Dr Sunil Dhanawade+ i4 m! original wor8 and the "on"lu4ion drawn therein are a4ed on the material "olle"ted ! m!4elf#
Pla"e9 Date9
Taufi8 Taufi8 Pathan
ACKNOWLEDGEMENT
I would li8e to a"8nowledge tho4e who 4u55ort ha4 made thi4 5ro6e"t re5ort 5o44ile# Thi4 5ro6e"t draw4 in45iration and wi4dom from the effort4 and 4u55ort of man! indi7idual4# )ir4t of all+ I would li8e to than8 Mr#Santo4h Mit8ari for gi7ing me the wonderful o55ortunit! to do m! re4ear"h wor8 in the "om5an!#
I would al4o li8e to than8 m! in4titute D'PCMR+ e45e"iall! Dire"tor Sir and m! 5ro6e"t guide Prof# Dr# Sunil Dhanawade for hel5ing me in e7er! 4te5 of thi4 5ro6e"t#
Taufi8 Pathan MBA 0/nd 'ear3
Cha5ter Parti"ular4 &o# I Introdu"tion .#. .#. E: E:e" e"ut uti7 i7ee Sum Summ mar! ar! II Re4ear"h Methodolog! /#. /#. Intro ntrod du"ti u"tio on /#/ /#/ Stat Statem emen entt of Pro Prole lem m /#; /#; O6e O6e"t "ti7 i7e4 e4 of of Stu Stud! d! /#/#- S"o5 S"o5ee Of Of Stu Stud d! /#2 Data /#2# /#2#. . Sam5 Sam5le le Coll Colle" e"ti tion on Meth Method od /#2# /#2#/ / Sam Sam5lin 5ling g )ra )ram me /#2# /#2#; ; Sam Sam5lin 5ling g Unit Unit /#2 /#2#- Sam5 am5le Si
0/1.-,.23
C$%+tr N!,E.ECUTIVE SUMMARY
E/#ti0 S**%r1
The "ourier indu4tr! in India wa4 orn in .=>= with the entr! of D$( into the mar8et# The indu4tr! 4oon 4aw the entr! of E(BEE and B(UE DART to a55ro5riate 7alue from the lu"rati7e 4e"tor# The indu4tr! in India i4 di7ided into the organi
C$%+tr2 3 RESEARCH METHODOLOGY
RESEARCH METHODOLOGY
To gather gather the rele7a rele7ant nt inform informati ation on regar regardin ding g the 5ro6e" 5ro6e"t+ t+ the follo followin wing g method ha4 een u4ed# A2 Rs%r#$ Dsi)"
The re4ear re4ear"h "h de4ign de4ign i4 e:5lor e:5lorato ator! r! re4ear re4ear"h "h de4ign de4ign## In the e:5lor e:5lorato ator! r! re4ear"h de4ign literature 4ur7e! wa4 "ondu"t# A re4ear"h de4ign i4 5urel! and 4im5l! the framewor8 or 5lan for a 4tud! that guide4 the "olle"tion and anal!4i4 of data#
E/+'!r%t!r1 Rs%r#$ Dsi)"2
The e:5lorator! 4tud! i4 5arti"ularl! hel5ful in rea8ing road and 7ague 5rolem into 4maller+ more 5re"i4e 4u @ 5rolem 4tatement4# E:5lorator! 4tudie4 hel5 in formulating h!5othe4e4 for the further re4ear"h#
Litr%tr sr012
One of the mo4t e"onomi"al and qui"8e4t wa!4 to di4"o7er h!5othe4e4 i4 through a literature 4ear"h# )or thi4 5ur5o4e+ large 7olume4 of 5uli4hed and un5uli4hed data are a7ailale#
Rs%r#$ Dsi)"
E/+'!r%t!r1 Rs%r#$ Dsi)"
Litr%tr Sr01
B2 D%t% C!''#ti!" Dsi)" D%t% T1+ T1+
Theree are Ther are main mainl! l! two two t!5e t!5e44 of data data are are a7ai a7aila lal le? e? Prim Primar ar! ! data data and and Se"ondar! data+ I "ondu"ted m! 4tud! mainl! a4ed on the 4e"ondar! data# That i4 "olle"ted ! the @
S#!"4%r1 D%t%2
Se"ondar! data i4 that data whi"h are "olle"ted for 4ome earlier re4ear"h wor8 and are a55li"ale in the 4tud! the re4ear"h ha4 5re4entl! underta8en# De5ending u5on the gathering 4our"e4+ 4e"ondar! data "an e di7ided iinto two "ategorie4,
i,
I"tr"%' 4%t%2
Internal data i4 5ro"ured ! the re4ear"h in normal o5eration4 within hi4 own 5remi4e4#
ii,
•
Com5anie4 we4ite4
•
Com5an! "atalogue
E/tr"%' 4% 4%t%2
E:ternal data are generated and "olle"ted from 7ariet! of e7ent4 and 4our"e4 out4ide the firm4 5remi4e4#
•
Bu4ine44 maga
•
ariou4 new45a5er4
•
Journal4
•
ariou4 ariou4 oo84
S#!"4%r1 D%t%
I"tr"%' D%t%
ariou4 ariou4 internal re5ort4 of the firm#
E/tr"%' D%t%
Inde:e4+ Commer"ial 4our"e4 et"#
C2 S%*+' Dsi)"
Colle"ting data from where onl! a few unit4 of 5o5ulation under 4tud! are "on4idered for anal!4i4 i4 "alled 4am5ling method# S%*+' Si52
A 4am5le 4i
S%*+' T1+2
There are two main "ategorie4? Proailit! 4am5ling and &on @ 5roailit! 4am5ling# The 4am5le t!5e wa4 &on,5roailit! 4am5ling#
N!"6+r!b%bi'it1 s%*+'i")2
In no non, n,5r 5ro oa ail ilit it! ! 4am5 4am5li ling ng++ the the "han "han"e "e of an! an! 5art 5arti" i"ul ular ar un unit it in the the 5o5ulation eing 4ele"ted i4 un8nown#
S%*+' T#$"i72
There There are mainl! mainl! three three non @ 5roa 5roaili ilit! t! de4ign de4ign4? 4? Jud Judgme gment nt 4am5li 4am5ling ng Con7enien"e 4am5ling and uota 4am5ling# Judgment 4am5ling te"hnique wa4 u4ed#
S%*+' Dsi)"
N!"6Pr!b%bi'it1
84)*"t
D2 T!!'s
It wa4 4e"ondar! data that I ha7e u4ed in m! 5ro6e"t#
INTRODUCTION
In an! mar8et dri7en e"onom!+ 4u55l!ing "u4tomer4 with what the! want+ when the! want it+ i4 the are minimum required of an! 4eriou4 u4ine44# But a4 5rodu"t de7elo5ment+ di7er4it! and a""e44iilit! ha4 a""elerated e!ond all 5redi"tion4+ and a4 the u4ine44 world ha4 e"ome in"rea4ingl! "om5etiti7e+ deli7ering that 5romi4e ha4 ta8en on a more "hallenging realit!# In toda!4 gloal mar8et+ "om5etiti7e ad7antage i4 gained ! offering "u4tomer4 fle:iilit!+ 4u55l!ing 5rodu"t4 and 4er7i"e4 /- hour4 a da!+ ;2 da!4 a !ear+ "utting 5rodu"tion lead time4 and "all re45on4e time4 to a minimum+ offering "u4tomi
St%t*"t !( Pr!b'*2 Statement of the 5rolem (ogi4ti"4 in7ol7e the integration of tran45ortation+ in7entor!+ warehou4ing+ information+ material handling and 5a"8aging of an organi
Ob9#ti0s !( St41 The o6e"ti7e4 of thi4 4tud! are9
To gi7e 4ugge4tion4 to im5ro7e effe"ti7ene44 and effi"ien"! of logi4ti"4 management at Blue Dart#
O5timi
Ma:imi
To E7aluate the effe"ti7ene44Feffi"ien"! of logi4ti"4 at Blue Dart from $UB or Clearing 5oint and )orwarding to end "u4tomer4 and to re"ommend method4 of im5ro7ing it4 effi"ien"!#
To ma8e anal!4i4 and re"ommend on logi4ti"4 management
S#!+ !( St41
The methodolog! followed to meet the4e o6e"ti7e4 i4 to 4tud! under4tand the Indian logi4ti"4 indu4tr! ! 4tud!ing the indu4tr! trend4 other a45e"t4 from 4e7eral indu4tr! related 5uli"ation4+ u4ine44 o5eration4 of Blue Dart ! 4tud!ing the "om5an! annual re5ort4 new4letter4+ internal o5eration4 and di4"u44ion4 with it4 em5lo!ee4 a44o"iate4#
and and and and and
D%t% C!''#ti!" Mt$!4 The data required for the 4tud! of 5ro6e"t ha4 een "olle"ted a49 Pri*%r1 D%t%2
Primar! data i4 "olle"ted either through o4er7ation4+ inter7iew4+ te4t que4tionnaire4 or through dire"t "ommuni"ation with re45ondent4 in one or another or through 5er4onal inter7iew4#
S#!"4%r1 D%t%2
Se"ondar! data mean4 data whi"h i4 alread! a7ailale# Se"ondar! data i4 "olle"ted through9 • • • • • •
ariou4 5uli"ation4 of foreign go7ernment or of international odie4 Puli" Re"ord4 and 4tati4ti"4# Com5an! e4ite &ew45a5er Arti"le4 Maga
Li*it%ti!"s !( St41
Ea"h and e7er! re4ear"h "arried out ha4 4ome limitation4 due to 7ariou4 rea4on4# Sin"e the re4ear"h i4 a ne7er ending 5ro"e44e4 4o 4ome limitation4 ari4e+ e"au4e 4ome e:5e"tation4 are not !et fulfilled# •
•
Sin"e thi4 4tud! i4 "om5an!,45e"ifi" and "onfined onl! to Mahara4htra# )inding4 of the 4tud! and the "on"lu4ion are drawn on the a4i4 of o4er7ation and inter7iew4
•
*eneration of new h!5otheti"al data4heet4 wa4 fea4ile ut not re7ealing# A4 4u"h the 4tud! need4 to e underta8en ! generating data4heet under h!5otheti"al "ondition#
•
In7e4tment 5attern to the im5lementation of new model "annot e e4timated a""uratel! e"au4e of la"8 of data and anal!4i4#
C$%+tr "!2 : LITERATURE REVIEW AND THEORY
S++'1 C$%i" M%"%)*"t ;SCM<
A 4u55l! "hain i4 a 4et of organi
G'!b%' '!)isti#s i"4str12 Currentl! the annual logi4ti"4 "o4t of the world i4 aout USD ;#2 trillion# )or an! "ountr!+ the annual logi4ti"4 "o4t 7arie4 etween =H and /1H of the *DP+ the figure for the US eing aout =H#
The logi4ti"4 indu4tr! i4 a 7er! "om5etiti7e one with a large numer of international 5la!er4 ha7ing 5re4en"e in man! "ountrie4# The 4er7i"e 5ro7ider4 ha7e a numer of i44ue4 to addre44+ 4u"h a4 5ri"ing 5re44ure4+ high "o4t4 of o5eration4 and low return4 on in7e4tment4+ hiring and retaining talent+ and 5re44ure from "lient4 to roaden the range of 4er7i"e offering4 and internationali
7alue,added 4er7i"e4+ e4ide4 infra4tru"ture ottlene"84 and go7ernment regulation4# The 4er7i"e 5ro7ider4 ha7e to "ontinuou4l! u5grade their networ84 and 4!4tem4 and equi5 them4el7e4 with the late4t te"hnologie4 to "arr! out their "om5le: o5eration4 and 5ro7ide the e4t logi4ti"4 4er7i"e4 to their "u4tomer4# Thi4 in7ol7e4 huge "a5ital e:5enditure and an ongoing maintenan"e "o4t4# (ogi4ti"4 "om5anie4 the world o7er are in"rea4ingl! in7e4ting in te"hnologie4 li8e arehou4e Management S!4tem 0MS3+ Enter5ri4e Re4our"e4 Planning 0ERP3+ *loal Po4itioning S!4tem 0*PS3 and Radio )requen"! Identifi"ation 0R)ID3 to 5ro7ide the e4t logi4ti"4 4er7i"e4 in"rea4ing tran45aren"! and effi"ien"! of 4u55l! "hain4 of their "u4tomer4#
:PL Third,5art! logi4ti"4 0;P(3 refer4 to out4our"ing tran45ortation+ warehou4ing and other logi4ti"4 related a"ti7itie4 to a ;P( 4er7i"e 5ro7ider that were originall! 5erformed in,hou4e#
Third,5art! logi4ti"4 0;P(3 or logi4ti"4 out4our"ing i4 gaining im5ortan"e a4 more and more "or5oration4 a"ro44 the world+ unale to manage their "om5le: 4u55l! "hain4+ are out4our"ing logi4ti"4 a"ti7itie4 to the ;P( or logi4ti"4 4er7i"e 5ro7ider4# *loali4ation ha4 led to ra5id ri4e in the need for out4our"ing logi4ti"4 ! "om5anie4 loo8ing for read!made di4triution "hannel4 to an entit! with lo"al e:5erti4e# Al4o the 5ro"e44 of gloal 4our"ing ! "om5anie4 and 4u55l! "hain4 in"rea4ingl! e"oming gloal and "om5le: ha4 gi7en im5etu4 to the growth of ;P( 4er7i"e4#
B! out4our"ing logi4ti"4 a"ti7itie4+ "or5oration4 are ale to not onl! "on"entrate on their "ore u4ine44 o5eration4+ ut al4o a"hie7e "o4t, effi"ien"! and im5ro7e deli7er! 5erforman"e and "u4tomer 4ati4fa"tion#
)urther e7ol7ing from out4our"ing logi4ti"4 to ;P( 4er7i"e 5ro7ider4 "om5anie4 are mo7ing toward4 -P( and 2P( 4er7i"e 5ro7ider4 to im5ro7e their logi4ti"4 with minimum in7e4tment4 and in a "o4t effe"ti7e manner# Thi4 5ro"e44 of e7olution hel54 "om5anie4 to uild effi"ient 4u55l! "hain4+ rea"h all the 5otential "u4tomer4 and a"hie7e "u4tomer 4ati4fa"tion leading to im5ro7ed u4ine44 5erforman"e im5a"ting oth re7enue and 5rofit growth.
I"4i%" L!)isti#s I"4str1 The logi4ti"4 4e"tor in India ha4 e7ol7ed o7er the 5a4t two de"ade4 from eing a 5ure tran45ortation F warehou4ing fun"tional 4er7i"e to 5ro7i4ion of more 7alue added offering4 li8e "u4tom4 "learan"e+ dome4ti" F international freight forwarding+ "ro44,do"8ing+ re7er4e logi4ti"4+ freight "on4olidation+ warehou4ing of modern 4tandard4 et"# India with a *DP of aout R4 ;.+/=> illion i4 e4timated to 45end .; 5er "ent of it4 *DP on logi4ti"4 "reating an indu4tr! 4i
India ran8ed ->th in the orld Ban84 /1.1 (ogi4ti"4 Performan"e Inde: 0(PI3 out of ..2 "ountrie4 that were a44e44ed for their effi"ient logi4ti"4 4!4tem4 with a 4"ore of ;#./ out of a 5o44ile 2#
hile there ha4 een a growing re"ognition in India of logi4ti"4 a4 a 4trategi" tool for enter5ri4e "o4t redu"tion and im5ro7ement of organi
in order to 8ee5 u5 with ri4ing demand4 and "u4tomer e:5e"tation4+ "om5anie4 now al4o "on"entrate on 7alue added 4er7i"e4 li8e 5a"8aging+ "u4tom "learan"e+ in7entor! management and laeling#
The ma6or element4 of logi4ti"4 "o4t4 for Indian Indu4trie4 in"lude tran45ortation+ warehou4ing+ in7entor! management and other 7alue added 4er7i"e4 4u"h a4 5a"8aging# The figure on the right 4how4 that tran45ortation and in7entorie4 a""ount for ;2 H and /2 H of logi4ti"4 "o4t re45e"ti7el!+ indi"ating their im5ortan"e in logi4ti"4#
C$%''")s (%#4 b1 I"4i%" '!)isti#s s#t!r The4e are among the 4u55l! "hain "hallenge4 out4ide "om5anie4 "an e:5e"t a4 the! enter the India mar8et9 •
Li*it4 +$1si#%' i"(r%str#tr# In India the national highwa!4
a""ount for le44 than / 5er"ent of the total road networ8+ ut "arr! -1 5er"ent of the traffi"# Thi4 i4 one rea4on the a7erage 45eed in India i4 /1 mile4 5er hour+ "om5ared to the e4t4 1 mile4 5er hour#
•
O0r6br4"4 +!rts# India ha4 a long "oa4tline+ ut it4 5ort 4!4tem
i4nt well utili
•
N!"6/ist"t =%r$!s st%"4%r4s # There i4 7irtuall! no "om5le:
di4triution "enter 4et,u5+ no 4tandard4 for 4u55lier4+ and little 7endor "om5lian"e# Be!ond that+ firm4 will find there i4 little 7a"ant DC 45a"e a7ailale# )irm4 entering the "ountr! will ha7e to uild thi4 infra4tru"ture+ whi"h will in"lude 4u55l!ing their own ele"tri"it!+ running water+ and road a""e44#
•
Dis!r)%"i54 tr#>i") !+r%ti!"s# Two,third4 of fleet4 ha7e le44
than fi7e 7ehi"le4+ ma8ing it diffi"ult for 4hi55er4 to manage the 5lethora of "arrier4 required to handle 4hi5ment 7olume4# )reight "on4olidator4 and ro8er4 ta8e a "ommi44ion to 5ro7ide tru"8 owner4 with "on4ignment4+ and "orru5tion i4 ram5ant#
•
M'ti+' t%/ str#trs %t "tr1 +!i"ts !( 4i((r"t st%ts, Multi5le
ta: rate4 at different 4tate4+ o"troi and different do"umentation requirement4 at the entr! "he"85oint4 of different 4tate4 "on4ume4
time and in"rea4e4 "om5le:it! of trade etween 4tate4# Thi4 a"t4 a ig lo"8ade for mo7ement of good4 etween 4tate4#
O++!rt"itis2
The Indian e"onom! at USD .#/ trillion and growing at the rate of >#2H offer4 huge 5otential for the growth of logi4ti"4 4e"tor whi"h i4 7alued "urrentl! at USD .2 illion and e:5e"ted to witne44 doule digit growth in the "oming !ear4#
The 5ha4ing out of AT and introdu"tion of *ood4 and Ser7i"e4 Ta: 0*ST3 will remo7e multi5le ta: 4tru"ture4 in different 4tate4 and hen"e a""elerate the inter4tate mo7ement of good4#
The in7e4tment in infra4tru"ture 5ro6e"t4 li8e u5gradation and 4etting u5 of 4ea5ort4 and air5ort4 at 4e7eral lo"ation4 a"ro44 the "ountr!+ the *olden uadrilateral 5ro6e"t and dedi"ated rail freight "orridor will im5ro7e tran45ort infra4tru"ture in the "ountr!+ redu"e logi4ti"4 "o4t4 and lead time4#
The 4etting u5 )ree Trade and arehou4ing Kone4 0)TK43 on the line4 of SEK4 will in"rea4e in7e4tment4 in the 4e"tor and logi4ti"4 infra4tru"ture in the "ountr!#
The ;P( mar8et in India i4 lea4t de7elo5ed and highl! fragmented# $owe7er+ there i4 an immen4e 5otential for growth of ;P( in India+ aout /1H 5er annum with "om5anie4 in"rea4ingl! out4our"ing their logi4ti"4 to fo"u4 on "ore a"ti7itie4 and a"hie7e "o4t effi"ien"ie4#
The new ma44,mer"hant,4t!le organi
K1 P'%1rs Indian logi4ti"4 indu4tr! i4 a highl! fragmented one with ==H of the mar8et "atered ! man! 4mall unorgani
There are a large numer of organi
the !ear ea"h 5la!er ha4 de7elo5ed "om5eten"e in one or multi5le mode4+ ut none ha7e a"hie7ed e"onomie4 of 4"ale to o5erate "o4t effe"ti7el! due to 4e7ere "om5etition from unorgani
R0i= !( t$ 'itr%tr In order to under4tand the "on"e5t4 ehind the to5i"+ logi4ti"4 managementN+ a re7iew of the following literature wa4 done# F"4%*"t%'s !( L!)isti#s M%"%)*"t 0M"*raw,$ill
Serie4 in
Mar8eting3 ! Dougla4 (amert+ Jame4 R Sto"8 + (i4a M# Ellram+ /11; R!%4*%+ (!r '!)isti#s /#''"#2 "4 t! br%> t$
"$!'1 7i'ibri*
! Raghuram and Janath 4hah + /11-
LOGISTICS AND DISTRIBUTION SYSTEM DESIGN METHODOLOGY
Throughout the a55li"ation of the methodolog!+ 4e7eral t!5e4 of a"ti7itie4 are ne"e44ar! and need to e ta8en into "on4ideration# •
•
Data "on4olidation9 to determine the e4t grou5ing of "u4tomer4 and 4u55lier4# Sale4 fore"a4t49 a4ed ohm mathemati"al 5ro6e"tion4 of hi4tori"al data+ on mar8et re4ear"h+ on other 4tati4ti"al te"hnique4#
•
Tran45ortation "o4t4 9 a4ed on the a"tual data
•
arehou4ing "o4t49 a4ed on 5uli" warehou4ing "o4t dataa4e+ or e4timated from "on4tru"tion and laour "o4t dataa4e4#
D%t% 40'!+*"t The fir4t 4te5 in de7elo5ing a logi4ti"4 4trateg! i4 to define the 45e"ifi" data requirement to formulate the 5rolem in an effi"ient and reali4ti" manner
Data
requirement
in"lude
@Data
"on4olidation+
4ale4
fore"a4t4+
tran45ortation "o4t4+ tran45ortation time4+ in7entor!ing "o4t4
M!4'i") %"4 Si*'%ti!" On"e the a4i" data ha4 een a44emled+ it mu4t e integrated into a mathemati"al logi"al model+ whi"h mu4t faithfull! re5re4ent all the "hara"teri4ti"4 of the 5rolem# The 4tate of the art a55roa"h in modeling i4 to generate automati"all! a "u4tom made model of a 45e"ifi" 5rolem u4ing artifi"ial intelligen"e te"hnique4#
De4"rie the "urrent 4!4tem
E4tali4h requirement "on4traint4 for the 5ro5o4ed 4!4tem Audit De7elo5 "o4t4 for the 5ro5o4ed 4!4tem
O5erate
Im5lement
De7elo5 logi4ti"4 management 4!4tem
Model J 4imulate the logi4ti"4 networ8
De7elo5 logi4ti"4 organi
Condu"t finan"ial anal!4i4
De7elo5 an im5lementation
Fi)2 L!)isti#s %"4 Distribti!" S1st* Dsi)" Mt$!4!'!)1
D0'!+*"t !( r#!**"4%ti!"s The finding4 from the o5timum 4imulation mu4t then e "om5lied into a 4erie4 of 45e"ifi"+ 5ra"ti"al re"ommendation4 whi"h "an e im5lemented in the real world#
LOGISTIC MODEL FOLLOWED BY BLUE DART ;O+r%ti!"s<
Shi55er get4 5a"8age read! and "all4 for 5i"8 u5
Courier re"ei7e4 order and arri7e4 at 4hi55er A "ourier o! 5i"84 u5 5a"8age
Order entered
re"ei7ed
and
Carrier tran45ort to outound 4tation4 Pa"8age 4orted+ 4"anned and 5la"ed in "ontainer
Station outound 5a"8age 4"an 04o543 COSMAT
Container tran45orted to hu ! air or road Container unloaded at hu
Pa"8age4
4orted+ 4"anned and reloaded Into "ontainer4
$u out 5a"8age 0ho543
ound 4"an
Container tran45orted to inound Station ! air or road
Container unloaded and 5a"8age4 are 4orted and 4"anned
Pa"8age4 4orted+ 4"anned and loaded into 7an4
Station inound 5a"8age S"an 04i543 COSMAT
Pa"8age4 tran45orted to de4tination+ 4"anned and deli7ered
Proof4 of deli7er! 4"an
CURRENT MODEL E.ISTING WITH IN MAHARASHTRA
Blue Dart offer4 the "ountr!G4 mo4t "om5rehen4i7e "ommuni"ation4 te"hnolog! and "u4tomer 4oftware to 4u55ort "riti"al 4u55l!,"hain di4triution demand4# Blue dart mainl! ha4 two o5eration4 INBOUND OPERATION2
The inound o5eration 4tart4 with re"ei7ing the 5a"8age4 or the good4 from the out ound 4tation and "ome4 in to $UB and in hu the Dart a5e: and the Dart 4urfa"e are handled ! the Blue Dart A7iation de5t# Dart a5e: and the Dart 4urfa"e are 4"anned and ! the Blue Dart A7iation de5t# Dart A5e: i4 rea"hing dire"tl! to the 45e"ified de4tination an! where in Mahara4htra through road wa!4 or air wa!4 and will rea"h the re45e"ti7e de4tination and get4 deli7ered ! the Blue Dart A7iation de5t Dart 4urfa"e i4 45e"ifi"all! through road wa!4 and from hu it goe4 to the warehou4e4 and then it routed a""ording to the 45e"ified de4tination through 7an4 or train4 or ! u4e4 ! the Blue Dart A7iation de5t throughout Mahara4htra
Dome4ti" Priorit! 0DP3 are handled ! the Blue Dart e:5re44 and Blue Dart A7iation de5t will 4"an it 0:,ra!3 and handle the 4hi5ment to Blue Dart e:5re44 then the Blue Dart e:5re44 will further 4"an ea"h and e7er! do"ument 0i#e# in 4"an and out 4"an3 and then 4egregate it a""ording to the route and are 5ut in to the "an7a4 ag a""ording to the de4tination and through 7an4 are deli7ered to the 7ariou4 4er7i"e "enter4 in Mumai and to other 5art4 of Mahara4htra#
Thu4 the inound o5eration in Blue Dart i4 "arried out at the fa4t 5ha4e# Blue Dart A7iation de5t will "lear all the 4hi5ment with in -2 ,21 min after the 4hi5ment i4 arri7ed and the! load the 4hi5ment4 in to the 4er7i"e "enter4# Blue Dart e:5re44 i4 re45on4ile for the Dome4ti" Priorit! 0DP3 and the! in 4"an it and out 4"an it and then load it to the 7an4 and 4end4 to de4tination and again the! in 4"an it and out 4"an it and deli7er! o!4 deli7er the good4 to the end "u4tomer thu4 the whole 5ro"e44 i4 "arried out in the inound o5eration4 in the Blue Dart
C$%+tr "!, ? C!*+%"1 Pr!(i'
Blue Dart i4 South A4iaG4 leading integrated air e:5re44 "arrier and 5remium logi4ti"4,4er7i"e4 5ro7ider# The! ha7e the mo4t e:ten4i7e Dome4ti" networ8 "o7ering o7er ;+1 lo"ation4+ and 4er7i"e more than //1 "ountrie4 and territorie4 worldwide through their Sale4 allian"e with D$(+ the 5remier gloal rand name in e:5re44 di4triution 4er7i"e4# The "om5an! ha4 een re,"ertified a4 one among4t a handful of Indian "om5anie4 to the new gloal ISO =11. , /111 4tandard4 for De4ign+ management and o5eration4 of "ountr!wide e:5re44 tran45ortation and di4triution 4er7i"e4 within the Indian 4u,"ontinent and to international de4tination4 4er7i"ed through multinational e:5re44 "om5anie4# The Com5an! i4 South A4iaG4 leading air e:5re44 tran45ortation "om5an! and logi4ti"4 4er7i"e 5ro7ider and offer4 a "om5rehen4i7e range of 4er7i"e4 and 5rodu"t4 for oth dome4ti" and international 4hi55er4# Blue DartG4 "ontinuou4 "ommitment toward4 identif!ing and addre44ing the need4 and "on"ern4 of the Cu4tomer4 ha4 enaled it to 5ro7ide unmat"hed 4tandard4 of 4er7i"e qualit! with o7er ==#=2H reliailit! le7el4 in the e:5re44 indu4tr!# O7er the !ear4+ Blue Dart ha4 "ontinuou4l! e7ol7ed to meet the growing demand4 of u4ine44 and "u4tomer4+ inno7ating new 5rodu"t4 and e:5anding it4 networ8 and infra4tru"ture+ there! in"rea4ing it4 mar8et 4hare in the "ountr!# During the !ear under re7iew+ the "om5an! a"hie7ed !et another mile4tone of handling .11+111 4hi5ment4 a da!# Al4o+ the "om5an! handled during the !ear o7er / million 4hi5ment4+ weighing o7er >+111 ton4# Their 7i4ion i4 to e4tali4h "ontinuing e:"ellen"e in deli7er! "a5ailitie4 fo"u4ed on the indi7idual "u4tomer# In 5ur4uit of 4u4tainale leader4hi5 in qualit! 4er7i"e4+ the! ha7e e7ol7ed an infra4tru"ture unique in the "ountr! toda!# State,of,the,art Te"hnolog!+ indigenou4l! de7elo5ed+ for Tra"8 and Tra"e+ MIS+ ERP+ Cu4tomer Ser7i"e+ S5a"e Control and Re4er7ation4# Blue Dart A7iation+ dedi"ated "a5a"it! to 4u55ort our time,definite morning deli7erie4 through night freighter flight o5eration4#
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A "ountr!wide Surfa"e networ8 to "om5lement our air 4er7i"e4 arehou4e4 at .- lo"ation4 a"ro44 the "ountr! a4 well a4 onded warehou4e4 at the ma6or metro4 of Bangalore+ Chennai+ Delhi+ Mumai+ %ol8ata and $!deraad ISO =11. , /111 "ountr!wide "ertifi"ation ! (lo!dG4 Regi4ter ualit! A44uran"e for our entire o5eration4+ 5rodu"t4 and 4er7i"e4# E"ommer"e B/B and B/C initiati7e4 in"luding 5artnering with 4ome of the 5rime 5ortal4 in the "ountr!#
Visi!" To e the e4t and 4et the 5a"e in the air e:5re44 integrated tran45ortation and di4triution indu4tr!+ with a u4ine44 and human "on4"ien"e#N The! "ommit to de7elo5+ reward and re"ogni
C!r+!r%t G!0r"%"# Cor5orate *o7ernan"e i4 the "omination of 7oluntar! 5ra"ti"e4 and "om5lian"e4 with law4 and regulation4 leading to effe"ti7e "ontrol and management of the Organi
5ro7i4ion4 of Clau4e -= of the (i4ting Agreement with the Sto"8 E:"hange4# It elie7e4 in 5ro7iding 4er7i"e4 through tran45aren"! in all it4 dealing4# It elie7e4 Cor5orate *o7ernan"e i4 an im5ortant in4trument for 4hareholder4 return4 and 7alue enhan"ement# Gi4i") Pri"#i+'s •
The! treat ea"h other fairl! and with re45e"t and dignit!
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The! en"ourage freedom in "ommuni"ation of thought4 and idea4 in all our intera"tion4
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The! 7alue integrit! and we will e un"om5romi4ing in u5holding it at all time4 The! en4ure that our PSP 0Peo5le Ser7i"e Profit3 5hilo4o5h! 4er7e4 a4 a dri7ing for"e ehind the 4u""e44 of our organi
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The! en"ourage and in"ul"ate in all a winning attitude# The! en"ourage learning+ 4elf,de7elo5ment and uilding effe"ti7e leader4hi5 The! 5ro7ide a wor8 5la"e where ea"h and e7er! em5lo!ee i4 nurtured and who+ in turn+ will nurture the organi
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The! e:5e"t our 5eo5le to e a""ountale for all their a"tion4 related to the "om5an!
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The! dri7e the )ir4t Time Right "on"e5t to a"hie7e .11H ualit! and Cu4tomer 4ati4fa"tion
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The! en"ourage 5a44ion and enthu4ia4m for or8+ Ser7i"e ualit! and Cu4tomer Care
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The! 5ro6e"t a 5o4iti7e+ "aring and 5rofe44ional image of u4 and our 4er7i"e4 at all time4#
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The! a7oid wa4te ! eing "on4"iou4 of the im5a"t of all our
Blue Dart Overview
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South A4iaG4 5remier "ourier and integrate E:5re44 Pa"8age Di4triution Com5an!
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&o7emer+ .=;
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Mumai+ India
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R4# -+/. million
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O7er .;+1 lo"ation4
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More than //1 "ountrie4 and territorie4 orldwide through 4ale4 allian"e with D
Air S++!rt
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2 Boeing >;> freighter4
Gr!"4 S++!rt
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;+-/= 7ehi"le4
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Dome4ti" hu49 Mumai+ Delhi+ Bangalo Chennai+ Erode+ $!deraad+ %ol8ata+ Ah and *uwahati International Outound *atewa!49 Mumai+ Delhi and Chennai to Duai+ ( )ran8furt+ Bahrain+ $ong %ong and Sing
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International9 1#2; million Dome4ti"9 -/#1/ million
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O7er /+/-1 E,mail at ..- lo"ation4 a""e44ed ! o7er /+-21 u4er4
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Co4mat IITM+ SMARTTM+ Sho5Tra"8TM+ Pa"8Tra"8TM+ MoileDartTM+ Tra"8DartTM+ MailDartTM+ InternetDartTM+ Shi5DartTM+ ImageDartTM S"hedule a Pi"8,u5#+ SE&TOR+ CARESS S$IE(D
P!+' F!r#
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O7er -+111
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htt59FFwww#luedart#"om
Sr0i#s E/+rss Sr0i#s D!*sti# Pri!rit12
The 4er7i"e4 are 4u6e"t to their Term4 and Priorit!+ The fa4te4t+ mo4t reliale+ door,to,door deli7er! 4er7i"e within India and to Banglade4h+ &e5al and Bhutan for do"ument4 and 4mall 4hi5ment4 under ;/8g4 5er 5a"8age# The 45e"ial enefit4 of thi4 4er7i"e are9 •
Deli7er! to o7er .;+1 lo"ation4 in India
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)ree 5i"8,u5 from !our lo"ation
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Real,time Tra"8ing through the net+ 5ro7iding with information on 4hi5ment4 from 5i"8,u5 to deli7er!
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Regulator! Clearan"e4 for all State4 in India ta8en "are of ! our team of 45e"iali4t4+ to re4ol7e !our regulator! requirement4#
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)ree Com5uteri
Dart A5e: i4 a door,to,door deli7er! 4er7i"e within India for 4hi5ment4 weighing .18g4# And ao7e# It i4 the fa4te4t+ mo4t effi"ient deli7er! 4olution for the "ommer"ial 4hi5ment4 that are time,ound and are required to undergo regulator! "learan"e4+ or require 45e"ial handling# Dart A5e: offer4 an e"onomi"al o5tion of an Air5ort,to,Door 4er7i"e from the ma6or air5ort4 of Chennai+ Bangalore+ Mumai+ Delhi+ %ol8ata and $!deraad to all the Dart A5e: lo"ation4 4er7i"ed# One ma! oo8 45a"e for
the 4hi5ment4 through the Cu4tomer Ser7i"e and deli7er the 4hi5ment4 to the Blue Dart A7iation Offi"e at the related air5ort# Dart A5e: al4o offer4 !ou a further e"onomi"al o5tion of a Door,to, Air5ort 4er7i"e# One ma! oo8 the 4hi5ment4 at an! of the lo"ation4 4er7i"ed for thi4 5rodu"t to an! of the ma6or air5ort4 mentioned ao7e# The Con4ignee would e required to "olle"t the 4hi5ment from the Blue Dart A7iation offi"e at the "on"erned air5ort#
Dart A5e: offer4 the following enefit49 •
ide Mar8et Rea"h
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Single,window Clearan"e o
Shi5ment4 are 5i"8ed,u5 from !our lo"ation+ tran45orted to their de4tination+ 5ro"e44ed through the regulator! "hannel4 and deli7ered to the "on4ignee#
R%'6ti* I"(!r*%ti!" •
On the 4tatu4 of the 4hi5 ment at all 4tage4 of tran45ortation+ through the ad7an"ed tra"8ing 4!4tem# One ma! Tra"8 the 4hi5ment through the net+ or Conta"t Blue Dart#
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Time,Definite Deli7er!
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)ree Proof of Deli7er! on Demand One ma! u4e Tra"8ing or Conta"t Blue Dart for information on
date and time of deli7er! a4 well a4 name of re"i5ient# One "an al4o 7iew+ download and 5rint "o5ie4 of Proof of Deli7erie4 and Deli7er! "hallan4 of Dart A5e: 4hi5ment4#
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Ba"8ed ! the air networ8 night o5eration4 fo"u4ed on "arriage on freight+ 4hi5ment4 are u5lifted the 4ame night for earl! morning deli7erie4 at ma6or metro4# F'/ibi'it1
Dart A5e: offer4 o5tion4 of Air5ort,to,Door and Door,to,Air5ort deli7er! 4er7i"e4+ a5art from a Door,to,Door 4er7i"e E#!"!*i#%'
Dart A5e: offer4 a "o4t,effe"ti7e logi4ti"4 4olution with time,ound deli7erie4 that 5ro7ide "o4t,4a7ing4 in warehou4ing and in7entor!# Pri"e )inder will 5ro7ide with the a55li"ale tariff for !our 4hi5ment # D%rt Sr(%#'i" 2
Dart Surfa"eline i4 an e"onomi"al door,to,door+ ground di4triution 4er7i"e within India for 4hi5ment4 weighing .1 8g4 and ao7e# It offer4 a "o4t,effe"ti7e logi4ti"4 o5tion for !our le44 time, 4en4iti7e 4hi5ment4+ with the following 7alue,added enefit49 Ti*6b!"4 D'i0r1
A fleet of 7ehi"le4 run to 5re,determined 4"hedule4 to 5ro7ide "ommitted deli7er!#
R)'%t!r1 C'%r%"#s
The team of 45e"iali4t4 will 5ro7ide with the "learan"e 4u55ort required to en4ure a 4mooth deli7er!# Pi#>6+ C!"0"i"#
One ma! Conta"t Blue Dart to 4"hedule a 5i"8,u5+ and !our 4hi5ment will e 5i"8ed,u5+ tran45orted+ "leared through regulator! "hannel4 and deli7ered to the "on4ignee+ while !ou are ale to re"ei7e u5dated information and 5roof of deli7er! on demand# S#r S$i+*"ts
All the de4tination4 4er7i"ed ! Dart Surfa"e line are 4u55orted ! their own warehou4e4+ manned ! trained 5rofe44ional4 to en4ure the 4afet! and 4e"urit! of !our 4hi5ment4# E#!"!*i#%' T%ri((
All the4e enefit4 are a7ailale at "harge4 that 4u55ort 7alue,5ri"ing S*%rt B!/2
Smart Bo: i4 a "on7enient+ e"onomi"+ 5a"8aging unit 5ri"ed to in"lude a door,to,door deli7er! 4er7i"e within India# The unit4 "ome in / 4i
A wide mar8et rea"h
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S5eed! Deli7er!
Carriage of the Smart Bo: i4 4u55orted ! an integrated air and 4urfa"e networ8 to 5ro7ide the fa4te4t+ mo4t reliale deli7er! 4er7i"e for 5a"8age4
Fr +i#>6+
)rom the lo"ation# Conta"t Blue Dart to 4"hedule a 5i"8,u5 and 4u55l! of S*%rt B!/ R%'6ti* Tr%#>i")
Through the net+ 5ro7iding with information on the 4hi5ment4 from 5i"8,u5 to deli7er!# One ma! al4o Conta"t Blue Dart for information on the 4tatu4 of !our 4hi5ment4# -, R)'%t!r1 C'%r%"#s
)or all State4 in India ta8en "are of ! team of 45e"iali4t4+ to re4ol7e the regulator! requirement4# 3, Pr!!( !( D'i0r1
Confirming the date and time of deli7er! a4 well a4 the name of the re"i5ient# One "an al4o 7iew+ download and 5rint "o5ie4 of Proof of Deli7erie4 and Deli7er! "hallan4 of Smart Bo: 4hi5ment4# :, Tr!b' Fr Sr0i#
Smart Bo: 5ro7ide4 5a"8aging+ a door,to,door+ troule,free deli7er! 4er7i"e and real,time information on the 4tatu4 of the 4hi5ment# ?, R)i!"%' Sr0i#s
Between India+ Banglade4h+ Bhutan and &e5al# Blue Dart offer4 the fa4te4t+ mo4t reliale+ door,to,door e:5re44 deli7erie4 for !our do"ument4 and 5a"8age4 to "ountrie4 in the SAARC region through Regional Priorit!#
R)i!"%'
Pri!rit12
D!#*"ts
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The mo4t de5endale and 4e"ure deli7er! for non,dutiale+ "riti"al and im5ortant 4hi5ment4 4u"h a4 legal do"ument4 and tender4# The Blue Dart En7elo5e 5ro7ide4 4e"ure and attra"ti7e 5a"8aging for !our do"ument4+ ro"hure4 and re5ort4 u5to 211gm4# R)i!"%' Pri!rit12 N!" D!#*"ts ;RPDT<
)a4t reliale and 4afe door deli7erie4 for 4am5le4 and non,"ommeri"al 4hi5ment4# Currentl! a7ailale etween India and &e5al onl!# FREIGHT SERVICES
Dome4ti"
Air5ort,to,Air5ort9
Earl!
morning
deli7erie4# (ate "ut,off4# Se"urit! "he"8ed at Blue DartG4 warehou4e4 equi55ed with :,ra! ma"hine4# &o "ooling 5eriod 0otherwi4e mandator! on 5a44enger airline43# )lown ! Blue Dart A7iation etween the 2 metro air5ort4 of Chennai+ Bangalore+ Mumai+ Delhi and %ol8ata# The ad7antage4 of an air5ort,to,air5ort 4er7i"e are9 N! C!!'i")6Pri!4
All the Blue Dart A7iation warehou4e4 are equi55ed with ,ra! ma"hine4+ whi"h eliminate the ne"e44it! of the mandator! /- hour "ooling,5eriod required for 4e"urit! rea4on4 for all air freight tran45orted within India L%t Ni)$t Ct6!(( & E%r'1 M!r"i") D'i0ris
ith Blue Dart A7iationG4 night o5eration4+ 4hi5ment4 manufa"tured during
the da! "an "onne"t the night flight4 and e deli7ered at de4tination the ne:t morning# •
C%+%#it1
Blue Dart A7iation i4 the onl! "argo o5erator with 4"heduled B>;>,/11 freighter 4er7i"e4 within India and "an offer a larger "a5a"it! than other dome4ti" airline# I"tr'i"9
Interline agreement4 with /1 international airline4# )a"ilitate4 tran44hi5ment of "u4tom4,onded freight from the4e airline4G gatewa!4+ enhan"ing mar8eting 5o44iilitie4 in offline "itie4 within India# Blue Dart A7iation o5erate4 the onl! Boeing >;> freighter4 in India# The freighter4 ha7e an ,5allet "onfiguration+ and o5eration4 are 4u55orted ! an in,hou4e ground,handling and maintenan"e "a5ailit!+ a4 well a4 onded warehou4e4 at all the on,line 4tation4+ and "om5an!,owned "argo handling a44et4# ith qualified+ 5rofe44ionall!,trained 5er4onnel+ Blue Dart A7iation i4 5o4itioned to offer the mo4t 4u5erior qualit! of 4er7i"e in the "ountr! toda!# The onded warehou4e4 with "u4tom4 5er4onnel fa"ilitate effi"ient tran44hi5ment of "argo within India# Thi4 fa"ilit! ha4 enaled di4triution of im5ort4 within the "ountr! and ha4 5ro7ided e:5ort4 a""e44 to and from the gatewa!4 of international airline4# Thi4 5ro7ide4 international airline4 with a "o4t,effe"ti7e o5tion to re4tri"t their on,line 4tation4 within India+ and enhan"e their mar8eting 5o44iilitie4 at off,line lo"ation4 ! utili
international airline4 , Air Canada+ Air )ran"e+ Air India+ Air Mauritiu4+ Alitalia+ A4iana+ Briti4h Airwa!4+ Cargolu:+ Catha! Pa"ifi"+ China Airline4+ Da4 Air+ El Al I4rael Airline4+ Emirate4 S8! Cargo+ %(M Ro!al Dut"h Airline4+ %uwait Airwa!4+ Polar Air+ Saudi Araian Airline4+ Singa5ore Airline4+ Sri (an8an Airline4+ Swi44 Air+ South Afri"an Airwa!4+ atar Airwa!4+ %en!a Airwa!4+ BMI and Etihad Airwa!4# C$%rtrs9
Blue Dart A7iation o5erate4 the onl! Boeing >;> freighter4 in India# The freighter4 ha7e an ,5allet "onfiguration+ and o5eration4 are 4u55orted ! an in,hou4e
ground,handling
and
maintenan"e
"a5ailit!+ a4 well a4 onded warehou4e4 at all the on,line 4tation4+ and "om5an!,owned "argo handling a44et4# ith qualified+ 5rofe44ionall!,trained 5er4onnel+ Blue Dart A7iation i4 5o4itioned to offer the mo4t 4u5erior qualit! of 4er7i"e in the "ountr! toda!# Charter4 are o5erated on an ad,ho" a4i4# &ormall!+ "harter4 ha7e een u4ed where timel! deli7erie4 of 4en4iti7e equi5ment or large load4 are required# In the 5a4t+ Blue Dart A7iation ha4 o5erated "harter4 for "arriage of T Equi5ment for the Mi44 orld Conte4t+ high,7alue T and Broad"a4ting equi5ment for Cri"8et Mat"he4 around the "ountr!+ 5eri4hale Aqua"ulture+ Com5uter 5eri5heral4 and Ele"troni"4+ Emergen"! Equi5ment and large in7entor! for JIT 5lant4# I"tr"%ti!"%' Sr0i#s2
)or international do"ument4 and 5a"8age4# A7ailale to // "ountrie4
worldwide# International 4er7i"e4 are 4u6e"t to the D$( , Term4 and Condition4 of Carriage+ and the liailit! term4 in"or5orated# •
Blue Dart E:5re44 (imited+ through it4 International Sale4 allian"e with D$(+ the Premier gloal rand name in e:5re44 di4triution 4er7i"e4+ offer4 D$( Do"ument E:5re44 0DO3+ D$( orldwide Pa"8age E:5re44 0P3 and the Jumo Bo: 0Jumo Bo: , /2 8g4# and Jumo Junior , .1 8g4#3+ a one,4to5 4hi55ing 5ro"e44 for reliale+ time,definite+ door to door deli7er! of international do"ument4 and 5a"8age4#
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The 4er7i"e offer4 a""e44 to //1 "ountrie4 and territorie4 worldwide and the e:ten4i7e+ qualit! networ8 of Blue Dart and D$(# The 45e"ial enefit4 of the International Ser7i"e4 are9
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A Con7enient Solution for !our Urgent+ International Do"ument4 Shi5ment4 Do"ument4 and 5a"8age4 will e 5i"8ed,u5 from !our lo"ation+ "leared through "u4tom4 and deli7ered to !our "on4ignee#
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Cu4tom4 Clearan"e E:5erti4e S5e"iali4t4 "on7er4ant with "u4tom4 formalitie4 in India a4 well a4 in // "ountrie4
world,wide+ and 5re,"learan"e for 4hi5ment4 in tran4it a7ailale for mo4t de4tination4+ en4ure effi"ient deli7er!# •
R%'6ti* Tr%#>i")
Through the net at www#luedart#"om+ for information on !our 4hi5ment4 at all 4tage4 of tran45ortation A C!st6((#ti0 O+ti!"
The door,to,door 4er7i"e eliminate4 the need to retain a "learing agent and arrange tran45ortation at de4tination for deli7er! to the Con4ignee# P%#>%)i")
D$( ha4 inno7ated a wide range of unique 5a"8aging to 5rote"t and 4e"ure !our do"ument4 and 4hi5ment4+ and enhan"e the rand 7alue of !our 5rodu"t4# D$( offer49 E/+rss D!#*"t ;DO.< 2
D$( E:5re44 do"ument i4 the fa4te4t+ tru4tworth! and mo4t 4e"ure wa! to deli7er non,dutiale 4hi5ment4 4u"h a4 an8ing and legal do"ument4+ re5ort4+ 5ro5o4al4+ tender4+ et"# 'ou "an rel! on thi4 international 4er7i"e •
F%trs9
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Priorit! finan"ial indu4tr! 4er7i"e4# o State of the art information 4!4tem4# o S5e"iali
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=1H of international an84G fir4t "hoi"e#
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Door to door one "om5an! "ontrol#
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orld "la44 5a"8aging#
W!r'4=i4 P%#>%) E/+rss ;WP.< 2
D$( E:5re44 Pa"8age i4 the fa4te4t mo4t 4e"ure wa! to deli7er a dutiale international 4hi5ment# )or "ommer"ial 4hi5ment4 li8e ele"tri"al good4 and "om5onent4+ garment4+ manufa"tured item4 non,"ommer"ial 4hi5ment4# F%trs9 -, Door to door 4er7i"e# 3, Sim5le do"umentation# :, Pa"8aging range#
?, )a4te4t for international e:5re44 5a"8age4# , State of the art information 4!4tem4# , *loal "u4tom4 "learan"e leader# , *loal mar8et leader for international e:5re44 5a"8age4# T$ 8*b! B!/ & 8*b! 8"i!r B!/ 2
D$( Jumo Bo: and Jumo Junior are the original mar8et inno7ation4 for 7alue 5ri"ed+ flat fee international e:5re44# All the enefit4 of the orldwide Pa"8age E:5re44 5lu4# The! offer low flat fee4 for 4hi5ment4 u5 to .18g and /28g and "on7enient uniquel! de4igned 5a"8aging to all de4tination4 worldwide# )eature49
•
•
Unique ea4! to a44emle o:e4#
•
Ste5 ! 4te5 "u4tom4 de"laration4#
•
)ull D$( e:5re44 door to door 4er7i"e#
(ow flat fee for ea"h 8ilo o7er flat fee limit# o
Strong
do"umentation
5a"8aging
and
4im5le
E6C!**r# I"iti%ti0
E60isi!"2
To enale gloal "onne"ti7it! to Blue DartG4 5re4ent and future intera"ti7e te"hnolog! 4trength4+ for 7alue added 4olution4#
To fa"ilitate 4eamle44 integrated tran45ortation+ di4triution and 4u55l! "hain management+ from+ to and within the region+ there! in"rea4ing 7alue to our "u4tomer4 and 4hareholder4#
A4 a te"hnolog! leader in the u4ine44 of 4u55l!,"hain management in the "ountr!+ Blue Dart E:5re44 (imited re"ogni
B' D%rt6DHL R'%ti!"s$i+ On the ./th Se5temer /11/+ Blue Dart and D$( 4igned a Sale4 Allian"e Agreement whi"h "ame into effe"t from the .4t O"toer /11/# The Agreement i4 for duration of fi7e !ear4 on a 5rin"i5al to 5rin"i5al a4i4# Blue Dart "ho4e to all! with D$( a4 it i4 the Q. international air e:5re44 "om5an! in the
world+ with
4u5erior
hi,te"h on,ground
infra4tru"ture+ unmat"hed "ro44,order 45e"iali
D$(
"omine4
worldwide
"o7erage
with
an
in,de5th
under4tanding of lo"al mar8et4# D$(G4 harmoni
C$%+tr "!, DATA ANALYSIS AND INTERPRETATION
DATA MINING
The term data mining de4"rie4 the "on"e5t of di4"o7ering 8nowledge from dataa4e4# The idea ehind data mining i4 the 5ro"e44 of identif!ing 7alid+ no7el+ u4eful+ and ultimatel! under4tandale 5attern in data# Similar to traditional mining where we 4ear"h eneath the 4urfa"e for 7aluale ore+ data mining 4ear"he4 large dataa4e4 for indi45en4ale information for managing an organi
DATA MINING PROCESS
a. SAMPLE & EXPLORE
A4 mentioned in the 5re7iou4l! that with re45e"t to thi4 5ro6e"t it4 7er! e44ential to under4tand the effe"t and 5atter4 of ea"h and e7er! 4te5 in whole 5ro"e44 e"au4e the data i4 not too large whole of the 5o5ulation "an e u4ed for the inferen"e 4o 4am5ling 4hould not e done# b . Modi!
Ba4ed on the data otained in the e:5loration 5ha4e the new model de4ign i4 diffi"ult+ the 5ro"e44 the! follow i4 quit effi"ient and "an !ield good re4ult+ ut the ma6or 5rolem in the e:i4ting model i4 that the! need to fa4t enough in 4"anning the do"ument4 and in loading the good4 and minimi
". Model
On the a4i4 of the otained data the model i4 "on4tru"ted whi"h hel54 in im5ro7ing the effi"ien"! of the "urrent model# )ollowing i4 the 4te5,!,4te5 5ro"e44 of tailored logi4ti"4+ whi"h i4 u4ed for the 5ro"e44 of de"i4ion ma8ing in thi4 5ro6e"t# #low "$art or t$e %ro"e o %ro'ra(
Colle"t the data
Com5are and "he"8 e"onomi"all! fea4ile
If not for Individual) "he"8 for "omination fea4ile
S5ilt and grou5 in term4 of 4er7i"e4
E4timate the numer required for tran45ortation
If !e4
If no
E4timate the time required for the ea"h 4er7i"e
E4timate the time required to rea"h the hu
A""e5t the model if fea4ile
Re7i4e the model to de4ired le7el
Thu4 a""ording to the ao7e 45e"ified flow "hart it i4 o4er7ed and e4timated that there i4 dela! in the getting the material4 and 5ro"e44ing it from the 5i"8 u5 5oint to the hu to de4tination# )urther it i4 identified that the ma6or 5art of the time i4 dela!ed ! the em5lo!ee4 in getting the 4hi5ment from the 5i"8 5oint to the 4er7i"e "enter4 and there i4 dela! in entering the detail4 of the "u4tomer e"au4e of the wired ar "ode 4"anner# Bar "ode 4"anner doe4 not 5erform all the fun"tion4+ and the4e data are feed manuall! Thu4 the new model4 whi"h are de7elo5ed are a4 follow4 whi"h ma! e more effi"ient and effe"ti7e than the 5er7iou4 model#
SUGGESTED MODEL FOR OPERATIONS IN BLUE DART M!4' (!r t$ I"b!"4 O+r%ti!"s
Domestic Priority INBOUND OPERATION
Container re"ei7ed in inound Station ! air or road ;HUB<
Container unloaded and 5a"8age4 are 4orted and 4"anned 0:,ra! 4"an3 Pa"8age4 tran45orted to 7ariou4 4er7i"e "enter4 0Dome4ti" Priorit!3
ITP(
U(S
P&'
C*M
J&R
Container and 5a"8age4 are 4orted and 4"anned+ loaded into 7an4 or to motor "!"le
Pa"8age4 tran45orted to de4tination 45e"ified
Deli7ered to "u4tomer
APT
,,
&th
Auto 4"an
DART APEX
INBOUND OPERATION
Container re"ei7ed in inound Station ! air or road ;HUB<
Container unloaded and 5a"8age4 are 4orted and 4"anned
Pa"8age4 tran45orted dire"tl! from $UB to 4er7i"e "enter4 0Dart A5e:3 7ia roadFair
Container and 5a"8age4 are 4orted and 4"anned+ loaded into 7an4
A
B
C
D
Deli7ered to "u4tomer
E
Auto 4"an
)
,,
&th
DART SURFACE
INBOUND OPERATION
Container re"ei7ed in inound Station ! air or road ;HUB<
Container unloaded and 5a"8age4 are 4orted and 4"anned Pa"8age4 tran45orted dire"tl! from $UB to 4er7i"e "enter4 0Dart Surfa"e3 7ia roadFair
Tran45orted to ware hou4e4 and then to different 4er7i"e "enter4
A
B
C
D
E
Container and 5a"8age4 are 4orted and 4"anned+ loaded into 7an4
Pa"8age4 tran45orted to de4tination
Deli7ered to "u4tomer
)
S"anning
,, &th
Auto 4"an
M!4' (!r Ot B!"4 O+r%ti!"
OUTBOUND OPERATION
Pa"8 Courier re"ei7e4 order and arri7e4 at 4hi55er and the Pa"8age i4 4"anned and tran45ort to 4er7i"e "enter4
Pa"8age4 are 4orted and 5la"ed in "ontainer in the 4er7i"e "enter4 Container tran45orted to $UB ! road through 7an4 or other mean4 Container unloaded at hu Pa"8age4 4orted+ 4"anned and reloaded into "ontainer4 0:,ra!3
Container tran45orted to 45e"ified 4er7i"e "enter4 ! air or road Container unloaded in 4er7i"e "enter4 and 5a"8age4 are 4orted and 4"anned+ loaded into 7an4
a g e 4 t r a n 4 5 o r t e d t o d e 4 t i n a t i o n a n d
deli7 ered
S+r Tr%#> r
Auto 4"an
d. Ae(e*t
A4 the model i4 read! the ne:t 4te5 eing a44e44ment+ whi"h "ould indi"ate the 4u5eriorit! of thi4 model o7er the 5re7iou4 model#
MA8OR FINDINGS OF PRO8ECT
The ma6or finding4 in Blue Dart are 5ointed out a4 follow49 Blue Dart ha4 the effi"ient model with them ut
the! are dela!ed due to
the ineffi"ient u4e of te"hnolog!# Blue Dart i4 dela!ed in entering the data a4 the!
ma8e u4e of the ar "ode
4"anner to 4"an ea"h and e7er! do"ument# Blue Dart i4 4"anning for two time4 one i4 in 4"an
and the other i4 out
4"an whi"h will ta8e more time# Blue Dart i4 not mu"h dedi"ated front end em5lo!ee4
and the! are not
5ro5erl! trained# $u i4 too awa! from the 4er7i"e "enter4 whi"h
in turn ma8e4 4hi5ment4
to e deli7ered get4 dela!ed# Blue Dart ha4 lower numer of 4er7i"e "enter4# Blue Dart ha7e traditional logi4ti"4 model and
the! 4hould tr! to ado5t
new te"hnolog! whi"h gi7e4 them etter re4ult and in"rea4e effi"ien"! in deli7er!# Blue Dart i4 deli7ering the 4hi5ment4 to metro "itie4
with in one da! ut
to other 5art4 of %arnata8a the! ta8e two da!4 to deli7er the good4# Blue Dart i4 not fo"u4ing mu"h on the late deli7er! Blue Dart ha7e quiet effi"ient ;P(+o7er night
tran45ortation+ ne:t da!
deli7er! Blue Dart ha4 "reated a good rand in the mind4
of the "u4tomer
Blue Dart i4 utili P4 of 4er7i"e4 mar8eting Blue Dart 5ro7ide4 ta8ing order4 o7er tele5hone+ the 4hi55er4 lo"ation+ tra"8ing the 4hi5ment4 et"#
mi: to full e:tent
5i"8ing u5 5a"8age4 at
C$%+tr N!, Fi"4i")s S))sti!" %"4 C!"#'si!",
Fi"4i")s
The Indian logi4ti"4 indu4tr! i4 going through a tran4formation# The 4e"tor will 4ee an un5re"edented growth in the "oming !ear4 with im5ro7ed infra4tru"ture and a uniform ta: 4tru"ture# Thi4 will im5ro7e logi4ti"4 5erforman"e and ring down o7erall 5rodu"t "o4t ma8ing Indian 5rodu"t4 gloall! "om5etiti7e#
Mo4t of the damage4 while tran4hi5ment o""ur4 due to im5ro5er 5a"8aging+ a4en"e of "u4hioning material+ im5ro5er 4i
(a"8 of 7i4iilit! of do"8et numer on the *ATI 4ti"8er i4 the ma6or rea4on for 4hort that o""ur4 in *D#
&o mar4halling area i4 al4o 5re4ent whi"h turn4 out to mi45la"ement of do"8et4 at the time of unloading ;,- tru"84 4imultaneou4l!#
The mo4t im5ortant "on"ern i4 the automation in the warehou4e# Automation need4 to im5ro7ed a4 well a4 the 5re4ent one4 4hould e o5timall! utili
The PED& 0Pune E:5re44 Di4triution "entre3 man5ower of handler4 i4 7er! 4hort in EDC+ So 5re44ure o7erwhelm4 their de4ire to earn more# Poli"ie4 dont allow them to ta8e "are of good4 that 4eriou4l!#
or8 5ro"e44 al4o de5end4 on the "hemi4tr! etween the handler4 and the 4u5er7i4or4 or a44o"iate the! wor8 with# A well eha7ed a44o"iate i4 li8ed ! the handler and let4 them wor8 6u4t fine#
)oot 5rinting 5ro"e44 i4 not done 5ro5erl! 4o that i4 7er! diffi"ult to 8now the 4tatu4 of deli7er and "ooling hour#
Pro5er training to all le7el em5lo!ee4 to e gi7en for 4mooth fun"tioning#
S))sti!"
*ati 4hould e:5and it4 di4triution networ8 ! 4etting u5 more outlet4 in 5rime lo"ation4 whi"h will in"rea4e it4 re7enue4 and al4o in"rea4e4 the rand 7i4iilit!#
*ati4 7ehi"le4 on road are a good mode of 5romotion+ ut it 4hould 4te5 u5 it4 5romotion effort4 ! aggre44i7el! 5romoting it4 4er7i"e4 through 4ign oard4+ hoarding4 and media ad4# It 4hould 4u55ort it4 outlet4 to 5romote the 4er7i"e4 of *ati in their lo"alit! ! 5ro7iding adequate 5romotional material#
hat I ha7e o4er7ed in the4e da!4 we ha7e generall! DEPS0 Damage4+ E:tra+ Pilferage+ Shortage3 5rolem in 4hortage and e:tra# hile we are 4ending the do"8et4 from here we 4hould ha7e a "he"8 out 5ro"e44#
*ati ha4 adequate mar8et 5enetration a4 "om5ared to other "om5anie4 in "argo u4ine44# So the "om5an! 4hould fo"u4 on it4 "argo u4ine44 and e:5and it4 4hare of the 5ie#
*ati ha4 7er! little "om5etition in "argo and e:5re44 di4triution 4er7i"e4 and the "om5an! 4hould fo"u4 on thi4 4egment#
L%r"i") !( St4"t (r!* +r!9#t
The logi4ti"4 indu4tr! i4 a 7er! "om5etiti7e one with a large numer of international 5la!er4 ha7ing 5re4en"e in man! "ountrie4#
(ogi4ti"4 i4 a "hannel of the 4u55l! "hain whi"h add4 the 7alue of time and 5la"e utilit!#
I under4tand Tran45ortation ha4 "on7erged the gloe? it ha4 rought 5eo5le together+ a""elerated and gloali4ed trade and "ommer"e#
Tran45ortation i4 the a"8 one of an! e"onom!# Though de7elo5ment4 in the field of Information Te"hnolog! ha7e 4ignifi"antl! redu"ed the need for 5h!4i"al mo7ement+ tran45ortation 4till 5la!4 a ma6or role in the mo7ement of good4 and 5eo5le#
There are a large numer of organi
*ati ha4 good di4triution networ8 for "argo u4ine44 a4 "om5ared to it4 "om5etitor4# But when it "ome4 to "ourier u4ine44 it doe4 not ha7e the adequate rea"h to "om5ete with the other "ourier "om5anie4 who ha7e huge di4triution infra4tru"ture and "om5ete on low 5ri"e4#
)rom the 4ur7e! of outlet4+ *ati 0;>H3 i4 the 5referred 5la!er in logi4ti"4 4er7i"e4 for "argo u4ine44 and Safe:5re44 0/.H3 i4 it4 neare4t "om5etitor# But when it "ome4 to "ourier 4er7i"e4 it ha4 man! "om5etitor4 li8e DTDC+ Blue Dart and )ir4t )light#
C!"tribti!" t! H!st Or)%"i5%ti!"
Parti"i5ated
in
the
training
of
SS
0Ser7i"e
qualit!
Standardi
(ife time memer4hi5 in the *rean Pea"e India 0In "oo5erated ! *ATI3
O4er7ation of o5erational and data le7erage#
C!"#'si!"
*ati mu4t de7elo5 relation4hi5 with Retailing for de7elo5ment of Retail u4ine44#
•
hi"h will hel5 the "om5an!9
•
To e4tali4h and maintain long term ond4 with "u4tomer4+ rather than a"t a4 if ea"h 4ale4 tran4a"tion i4 a "om5letel! new en"ounter#
Com5an! mu4t "on"entrate on the total retail e:5erien"e and whi"h hel54 in generating more u4ine44#
Sta! in tou"h with "u4tomer4#
Promotional )o"u4,
Bib'i!)r%+$1
Boo84 9, • • • •
Su55l! Chain Management in India9 Prolem4 and Challenge4 ! rat+ P (ogi4ti"4 Indu4tr!9 *loal and Indian Per45e"ti7e4# A Sur7e! of the Third,Part! (ogi4ti"4 0;P(3 Ser7i"e Pro7ider4 in India# *ati (td Annual Re5ort /1.;,.-#
e4ite49,
www#gati#"om www#wi8iedia#org www#google#"om
A""/r ue4tionnaire for Sur7e!
.3 &ature of lo"ation a3 Commer"ial
3 A"ademi"
"3 Re4idential
d3 In4titutional e3 Indu4trial
/3 I4 the outlet "om5an! owned or out4our"ed a3 Com5an! Owned
3 Out4our"ed
;3 hat are the 5rodu"t4F4er7i"e4 other than logi4ti"4 eing offered at the outlet -3 hat are the 4ale4 0from logi4ti"43 5er month 23 hat i4 the Courier and Cargo u4ine44 ratio 3 hat i4 the Ca4h and Credit u4ine44 ratio >3 hat i4 the Dome4ti" and International u4ine44 ratio 3 I4 the oo8ing done online or offline a3 Online
3 Offline
=3 $ow man! 5er4on4 are em5lo!ed in the outlet a3 One
3 Two
"3 Three or more
.13 hat i4 the oo8ing timing ..3 hat are !our ma6or fun"tion4 a3 Boo8ing
3 Pi"8u5
"3 Storage
d3 Di45at"h
e3 Deli7er! f3 Other
./3 I4 the 5i"8u5 and deli7er! done ! 4elf or the "om5an! a3 Self
3 Com5an!
"3 Third Part!
.;3 ho are !our "om5etitor4 in Courier u4ine44 a3 Blue Dart
3 DTDC
"3 )ir4t )light d3 O7ernite E:5re44
e3 Profe44ional
f3 h! do !ou thin8 4o .-3 ho are !our "om5etitor4 in Cargo u4ine44 a3 A)( 3 Blue Dart
"3 Safe:5re44
d3 T&T
e3 PS
f3 Other4 045e"if!3
g3 &one .23 h! do !ou thin8 4o .3 hat i4 the infra4tru"ture and 4u55ort eing offered ! the "om5an! .>3 $ow do !ou handle "u4tomer "om5laint4 .3 ho do !ou "ommuni"ate with a3 Area 4ale4 5er4on d3 Ser7i"e Manager
3 Ser7i"e 5er4onnel
"3 Retail Manager
e3 Cu4tomer 4er7i"e e:e"uti7e
f3 Other
.=3 $ow do !ou "ommuni"ate with the "om5an! a3 Moile
3 e,mail
"3 Per4onal i4it4
d3 Through Sale4 for"e
/13 hat are the in"enti7e4 eing 5ro7ided ! the "om5an! /.3 hat i4 !our e:5erien"e with the 4ale4 for"e and other em5lo!ee4 of the "om5an! a3 er! ad
3 Bad
"3 O%
d3 *ood
e3 er! good
/;3 hat 4hould e done ! the "om5an! to in"rea4e 4ale4 /-3 An! 4ugge4tion4
