Descripción: Para todo el que quiera ser un community manager
Acer Office Manager User ManualFull description
manual
case manager kualifikasi
Full description
Community ManagerDescripción completa
Energy ManagerFull description
Project ManagementFull description
Bimbingan Machiavellis untuk dunia usaha - Good EbookFull description
Descripción: Curso sobre como ser un Community Manager de principio a fin. Guía sombre como crear un plan de comunicación, utilización de recursos, uso de internet, publicidad y el uso de redes sociales para ge...
Descripción: Algunas indicaciones para manejar redes sociales
Bimbingan Machiavellis untuk dunia usaha - Good Ebook
ArticuloDescripción completa
Descripción: guia community manager
Descripción completa
Solution Manager Manual
Solution Manager Manual
IL: IT-SAP TEAM Created By: Rahul Khara t
Page 1
Solution Manager Manual
Table of contents
1.1 Creating Ticket/Su pport message in production server ....................3 ................3 1.2 Posting data in Tic ket/Support message…………………… message ……………………………… …………4 4 1.3 How to view/edit t e ticket in “Solution Manager Server” ………..... ……….....5 5 1.3.1 How to view/edi t the ticket in “Solution Manager Serv r”……… r”………6 6 1.3.2 How to view/edi t the ticket in “Solution Manager Serv r”……… r”………7 7 1.3.3 How to view/edi t the ticket in “Solution Manager Serv r”……… r”………8 8 1.3.4 How to view/edi t the ticket in “Solution Manager Serv r”……… r”………9 9
Created By: Rahul Khara t
Page 2
Solution Manager Manual 1.1
Creating Ticket/Support message in production server Title: To create Ti ket/Support message.
Steps: • •
Click on help in SAP main user menu. Click on “Create Support Message.
Created By: Rahul Khara t
Page 3
Solution Manager Manual 1.2
Posting data n Ticket/Support message. Title: How to post data in Ticket/Support message.
Steps: • • • •
• • •
Click on component and select your respective m odule. Writ the short text in the next field below compo ent. Assi n priority to your ticket. Writ the matter of ticket/support message. Click on to send the ticket. After sending the ticket system will generate a nu mber. Note that number.
Created By: Rahul Khara t
Page 4
Solution Manager Manual 1.3
How to view/ dit the ticket in “Solution Manag er Server” Title: To view/edit the ticket in solution manager.
Steps: • •
Log in your “Solution Manager” server. Dou le click on “CRM_DNO_MONITOR” or writ the same t-code in th command field.
Created By: Rahul Khara t
Page 5
Solution Manager Manual 1.3.1 How to view/ dit the ticket in “Solution Manag er Server” Tile: To view/edit he ticket in solution manager.
Steps: •
Select “all” (encircled area in the above screen).
•
Click on
Created By: Rahul Khara t
(execute).
Page 6
Solution Manager Manual 1.3.2 How to view/edit the ticket in “Solution Mana er Server” Title: To view/edit the ticket in solution manager.
Steps: •
Vie
•
column. Double click the respective ticket number.
Created By: Rahul Khara t
your respective ticket number (encircled ar a) under
Page 7
Solution Manager Manual 1.3.3 How to view/ dit the ticket in “Solution Manag er Server” Title: To view/edit the ticket in solution manager.
Steps: •
Click on change to edit your ticket. Assi n the respective references given below as example.
•
After assigning references click on transaction da ta
•
Created By: Rahul Khara t
Page 8
Solution Manager Manual 1.3.4 How to view/edit the ticket in “Solution Mana er Server” Title: To view/edit the ticket in solution manager.
Steps: •
• • •
Und r Transaction data click on Click on to import/attach import/att ach your document (sc nned). Click on to save your ticket. Your ticket has been successfully saved in the sy stem for further proc ss.
