S/4HANA Customer Care Program
Customer Benefits The S/4HANA Customer Care Program will help to make your S/4HANA project a success by offering:
A named Management Sponsor from the SAP development team.
A named Project Coach serving as a remote contact to share best practices and collect feedback
A named S/4HANA Development Expert facilitating the access to the SAP Development organization.
The offer is free of charge. To nominate please send an e-mail to
[email protected] . Enrollment is open for Simple Finance go-live projects starting by September 30, 2015. The care support will commence with the start of your go-live project and end one month after your Go-Live, but latest on March 31, 2016.
Project Coach Tasks
•
Work in unison with our customer and/or partner resources on the project to ensure successful project implementation
•
Ensure regular interaction with the project team to ensure issue/incident tracking (weekly, bi-weekly or monthly as needed)
•
Work with SAP resources for timely issue resolution
•
Disseminate product related information
•
Engage with SAP Support (AGS) to provide customer with Service transparency
•
Ensures SAP Board visibility of project status
•
Trigger customer feedback and reference activities
Disclaimer and Important Information
SAP reserves the right to decide which customer projects are accepted into the program based on defined criteria.
SAP may decide to close the program at any time.
As part of this program SAP does not take over any project responsibility.
The S/4HANA Customer Care Program does not include standard SAP Consulting.
The interaction between SAP and the project team will be virtual/remote.
In average the Project Coach will be able to invest 2-4 hours per week and customer. It is therefore important that the project team prioritizes the topics accordingly.
SAP will share the most current information. However SAP does not take over any liability for problems resulting from incomplete information.
No new developments will be delivered under this program.
