TUGAS METODELOGI PENELITIAN
KELOMPOK 7: 1. SHOF SHOFW WAN RIDH RIDHO O 2. RISM RISMA AWATI 3. SEPT SEPTHI HI RIA RIA MAUL MAULIT ITA A
PROGRAM STUDI PENDIDIKAN FISIKA PASCASARJANA UNIVERSITAS SEBELAS MARET 2016
Review dan Analisis Jurnal
Judul
: Penguu!"n K#ne!$" L"%"n"n J"&" : S'ud# K"&u& Inde& Ke(u"&"n M"&%"!""' Te!)"d"( Pu&"' Penge*+"ng"n Ten,l,g# Te("' -un"
Ju!n"l N, ISSN / H"l"*"n T")un Penul#& Re8#e9e! T"ngg"l
LIPI Su+"ng : Se*#n"! N"&#,n"l IENAO : ISSN: 233703 H"l. 301 : 2415 : M"6l")") "nu End"! P!"&e'%, : S),69"n R#d), R#&*"9"'# Se(')# R#" M"ul#'" : 23 Se('e*+e! 2415
Latar Belakang
Meng#ng"' 6ung&# u'"*" (e*e!#n'") "d"l") *el"%"n# *"&%"!""'
Masalah
*"" (e*e!#n'") (e!lu 'e!u& +e!u("%" *en#ng"'"n u"l#'"& (el"%"n"nn%" MenPAN: 244;. D"'" #nde& e(u"&"n *"&%"!""' d"("' *en$"d# +")"n (en#l"#"n 'e!)"d"( un&u! (el"%"n"n %"ng *"&#) (e!lu (e!+"#"n d"n *en$"d# (end,!,ng &e'#"( un#' (en%elengg"!" (el"%"n"n un'u *en#ng"'"n u"l#'"& (el"%"n"nn%". Inde& e(u"&"n *"&%"!""' $ug" (en'#ng d#&u&un un'u *enguu! &e$"u) *"n" '#ng"' e(u"&"n *"&%"!""' 'e!)"d"( (el"%"n"n (u+l# %"ng d#+e!#"n ,le) #n&'"n&# (e*e!#n'") "'"u le*+"g" e*"&%"!""'"n. Ide"ln%" (enguu!"n #nde& e(u"&"n *"&%"!""' d#l"u"n &e'#"( 5
Masalah
+ul"n &e"l# &e)#ngg" (e!e*+"ng"n l"%"n"n &el"lu +#&" d# (e!+"!u#. Pel"%"n"n (u+l# ,le) "("!"'u! (e*e!#n'") de9"&" #n# *"&#) +"n%"
Penelitian
d#$u*("# ele*")"n "!en" +elu* d"("' *e*enu)# u"l#'"& %"ng d#)"!"("n *"&%"!""'. Pel"%"n"n (u+l# %"ng +elu* ,('#*"l d#'"nd"# deng"n *"&#) "d"n%" +e!+"g"# elu)"n *"&%"!""'. A#+"'n%" d"("' *en#*+ul"n <#'!" %"ng u!"ng +"# 'e!)"d"(
Tu$u"n Penel#'#"n
"("!"'u! (e*e!#n'"). Tu$u"n d"!# (enel#'#"n #n# un'u *enge'")u# &e+e!"(" +e&"! '#ng"' IKM 'e!)"d"( l"%"n"n $"&" %"ng "d" d# (u&"' (enge*+"ng"n
Subjek Penelitian
'en,l,g# 'e("' gun" LIPI Su+"ng. Su+$e (enel#'#"n #n# "d"l") 144 ,!"ng (enggun" l"%"n"n $"&" d#
Pu&+"ng TT- LIPI. Metode Penelitian Penel#'#"n #n# d#l"u"n &e<"!" u"n'#'"'#6 de&!#('#6 deng"n *e',de (enel#'#"n *enggun""n *e',de &u!8e#.
Defnisi
="!#"+el de(enden d"l"* (enel#'#"n #n# "d"l") e(u"&"n *"&%"!""'
operasional
'e!)"d"( (el"%"n"n Pu&"' Penge*+"ng"n Ten,l,g# Te("' -un" LIPI
variabel
Su+"ng.
dependen
•
Pe!n%"'""n H,66*"n d"n >e'e&,n 17 (.274; %"ng d#u'#( ,le) F!ede!# M,'e %"#'u : ?9ithout custumers, the service firm has
•
no reason to exist”. De6#n#&# e(u"&"n *"&%"!""' *enu!u' M,9en 1@ (.@11;: ?Costumers satisfaction is defined as the overall attitudes
Cara Mengukur
regarding goods or services after its acquisition and uses”. Cara yang digunakan untuk mengukur variabel de(enden
Variabel
%"#'u
Dependen
!e&(,nden. >en'u $"9"+"n (e!'"n%""n d"!# &e'#"( un&u! (el"%"n"n
deng"n
*e*+e!#"n
le*+"!
"nge'
ue&#,ne!
e("d"
&e<"!" u*u* *en
Defnisi
%"ng &"ng"' *e*u"&"n &"*("# deng"n &"ng"' '#d" *e*u"&"n. ="!#"+el #nde(enden d"l"* (enel#'#"n #n# "d"l") K#ne!$" L"%"n"n
Operasional
J"&".
Variabel
•
K#ne!$" *e!u(""n )"&#l %"ng d#<"("# &e&e,!"ng *enu!u' uu!"n
•
%"ng +e!l"u un'u (ee!$""n %"ng +e!&"ngu'"n J"&" "'"u (el"%"n"n services; d#de6#n#&#"n &e+"g"# eg#"'"n
ndependen
e,n,*# %"ng *eng)"&#l"n 9"'u 'e*("' +en'u d"n egun""n •
(&#,l,g#&. Menu!u' Ed8"!d&&,n et al 244@; $"&" "'"u (el"%"n"n $ug" *e!u(""n eg#"'"n (!,&e& d"n #n'e!"&# &e!'" *e!u(""n (e!u+")"n d"l"* ,nd#&# ,!"ng "'"u &e&u"'u d"l"* e(e*#l#"n
•
(el"ngg"n. Menu!u' K,'le!n d"l"* S"*("!" Lu*"n (el"%"n"n "d"l") &e'#"( eg#"'"n %"ng *engun'ung"n d"l"* &u"'u u*(ul"n "'"u e&"'u"n d"n *en"9"!"n e(u"&"n *e&#(un )"&#ln%" '#d"
•
'e!#"' ("d" &u"'u (!,du &e<"!" 6#&#. S"*("!" +e!(end"("' (el"%"n"n "d"l") &u'u eg#"'"n %"ng 'e!$"d# d"l"* #n'e!"&# l"ng&ung "n'"! &e&e,!"ng deng"n ,!"ng l"#n "'"u *e&#n &e<"!" 6#&# d"n *en%ed#""n e(u"&"n
•
(el"ngg"n. A+#d#n *eng"'""n +")9" (el"%"n"n (u+l# %"ng +e!u"l#'"& +u"n )"n%" *eng"
$ug"
*ene"n"n ("d" (!,&e& (en%elengg"!""n "'"u (end#&'!#+u&#"n (el"%"n"n #'u &end#!# )#ngg" e '"ng"n *"&%"!""' &e+"g"#
Bentuk Data
,n&u*e!. Jen#& d"'" %"ng d#gun""n "d"l") d"'" (!#*e! &ed"ng"n *enu!u' 9"'u (engu*(ul"nn%" $en#& d"'" d"l"* (enel#'#"n #n# "d"l") d"'" cross section deng"n 9"'u (enel#'#"n d#*ul"# d"!# '"ngg"l 12 J"nu"!#
!eknik "nalisis Data
2415 &"*("# 11 Fe+!u"!# 2415. Ten# "n"l#&#& d"'" (enel#'#"n #n# d# l"u"n deng"n 3 l"ng") %"#'u (engu*(ul"n d"'" (en%"$#"n d"'" d"n (en"!#"n e&#*(ul"n. D"l"*
(enel#'#"n
#n#
#nde&
e(u"&"n
*"&%"!""'
d#&u&un
*enggun""n !u*u& +e!#u' : Σ nilaidalam 1 unsur ´ X tiapunsur = Σ pertanyaan dalam 1 unsur
Nilai IKM tiap unsur =
´ Σ X tiapunsur
Σ responden
Σ nilaidalam 1 unsur Nilai IKM total = Σ pertanyaandalam 1 unsur
D#*"n" (e!)#'ung"n n#l"# ")#! IKM +e!(ed,*"n ("d" '"+el +e!#u': Nilai Int!"al Nilai IKM Kin!%a Unit Int!"al M#t# Pla$anan Pla$anan S"ng"' T#d" Me*u"&"n 1. 144017@ D 2. 17502@4 T#d" Me*u"&"n 3. 2@1032@ > Me*u"&"n . 325044 A S"ng"' Me*u"&"n P!,6#l !e&(,nden d#n%"'""n d"l"* g!"6# +e!#u' No
!ampilan Data
D"'" ("d" (enel#'#"n #n# d#&"$#"n d"l"* +en'u '"+el &e)#ngg" le+#) *ud") d#(")"*#.
#asil "nalisi Data
>e!d"&"!"n '"+el 2. Un&u! IKM *"" )"&#l "n"l#&#& d"'" ("d"
Penelitian
(enel#'#"n #nde& e(u"&"n *"&%"!""' 'e!)"d"( $"&" l"%"n"n (u&+"ng TT- LIPI Su+"ng "d"l"):
1. P!,&edu! Pel"%"n"n N#l"# #nde& e(u"&"n *"&%"!""' ("d" un&u! #n# "d"l") 31 "!'#n%" l"%"n"n %"ng d#+e!#"n 'e!"#' (!,&edu! (el"%"n"n *e*u"&"n. 2. Pe!&%"!"'"n Pel"%"n"n N#l"# #nde& e(u"&"n *"&%"!""' ("d" un&u! #n# "d"l") 324 "!'#n%" l"%"n"n %"ng d#+e!#"n 'e!"#' (e!&%"!"'"n (el"%"n"n *e*u"&"n. 3. Ke$el"&"n Pe'ug"& Pel"%"n"n N#l"# #nde& e(u"&"n *"&%"!""' ("d" un&u! #n# "d"l") 32
"!'#n%"
l"%"n"n %"ng d#+e!#"n
'e!"#'
e$el"&"n
(e'ug"&
(el"%"n"n &"ng"' *e*u"&"n. . Ked#&#(l#n"n Pe'ug"& Pel"%"n"n N#l"# #nde& e(u"&"n *"&%"!""' ("d" un&u! #n# "d"l") 321 "!'#n%" l"%"n"n %"ng d#+e!#"n 'e!"#' ed#&#(l#n"n (e'ug"& (el"%"n"n *e*u"&"n. @. T"nggung J"9"+ Pe'ug"& Pel"%"n"n N#l"# #nde& e(u"&"n *"&%"!""' ("d" un&u! #n# "d"l") 334 "!'#n%" l"%"n"n %"ng d#+e!#"n 'e!"#' '"nggung $"9"+ (e'ug"& (el"%"n"n &"ng"' *e*u"&"n. 5. Ke*"*(u"n Pe'ug"& Pel"%"n"n N#l"# #nde& e(u"&"n *"&%"!""' ("d" un&u! #n# "d"l") 32 "!'#n%" l"%"n"n %"ng d#+e!#"n 'e!"#' e*"*(u"n (e'ug"& (el"%"n"n &"ng"' *e*u"&"n. 7. Ke#"%" Pel"%"n"n N#l"# #nde& e(u"&"n *"&%"!""' ("d" un&u! #n# "d"l") 324 "!'#n%" l"%"n"n %"ng d#+e!#"n 'e!"#' e9"$"!"n +#"%" (el"%"n"n *e*u"&"n. 11. Ke("&'#"n >#"%" Pel"%"n"n N#l"# #nde& e(u"&"n *"&%"!""' ("d" un&u! #n# "d"l") 32 "!'#n%" l"%"n"n %"ng d#+e!#"n 'e!"#' e("&'#"n +#"%" (el"%"n"n *e*u"&"n. 12. Ke("&'#"n J"d9"l Pel"%"n"n N#l"# #nde& e(u"&"n *"&%"!""' ("d" un&u! #n# "d"l") 32@ "!'#n%" l"%"n"n %"ng d#+e!#"n 'e!"#' e("&'#"n $"d9"l (el"%"n"n *e*u"&"n. 13. Ken%"*"n"n L#ngung"n N#l"# #nde& e(u"&"n *"&%"!""' ("d" un&u! #n# "d"l") 332
"!'#n%" l"%"n"n %"ng d#+e!#"n 'e!"#' en%"*"n"n l#ngung"n &"ng"' *e*u"&"n. 1. Ke"*"n"n Pel"%"n"n N#l"# #nde& e(u"&"n *"&%"!""' ("d" un&u! #n# "d"l") 335 "!'#n%" l"%"n"n %"ng d#+e!#"n 'e!"#' e"*"n"n (el"%"n"n &"ng"' *e*u"&"n.
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