red chief

Questionnaire RED CHIEF CUSTOMER SATISFACTION SURVEY

1. What is your name? …………………………………………

2. Which category describes your age?

a) 18 - 24 c) 35 44 e) 56 64  – 

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b) 25 34 d) 45 54 f) 65 or above  – 

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3. What is your employment status?

a) Employed full time c) Unemployed e) Student

b) Employed part time d) Retired f) House wife

4. Which category best describes your household income?

a) Under Rs.20000 c) Rs.50000 - Rs.100000 e) Prefer not to answer 

b) Rs.20000 - Rs.50000 d) Rs.100000 - above

5. Which brand do you prefer most?

a) Red Chief c) Woodland e) Other (_____________)

b) Bata d) Lee Cooper 

6. Have you heard about the RED CHIEF shoes?

7. Have you ever used RED CHIEF shoes?

8. How long have you used our product?

a) Less than 6 months c) 1-3 years

b) More than 6 months but less than 1 year  d) Over 3 years

9. Overall, how satisfied were you with our Shoes?

a) Satisfied c) Neither satisfied nor dissatisfied e) Dissatisfied

b) Somewhat satisfied d) somewhat dissatisfied

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10. Have you satisfied with the quality of the shoe s?

a) Satisfied c) Neither satisfied nor dissatisfied e) Dissatisfied

b) Somewhat satisfied d) somewhat dissatisfied

11. Have you satisfied with the price of the shoes?

a) Satisfied c) Neither satisfied nor dissatisfied e) Dissatisfied

b) Somewhat satisfied d) somewhat dissatisfied

12. Have you satisfied with the comfortibility of the shoes?

a) Satisfied c) Neither satisfied nor dissatisfied e) Dissatisfied

b) Somewhat satisfied d) somewhat dissatisfied

13. Have you satisfied with the after purchase services of Red chief?

a) Satisfied c) Neither satisfied nor dissatisfied e) Dissatisfied

b) Somewhat satisfied d) Somewhat dissatisfied

14. For which characteristics you prefer our shoes?

a) Quality c) Comfortibilty e) Other (___________)

b) Price d) Availability

15. What should be the guarantee period according to you?

a) 0-3months c) 6-9months e) Above 12 months

b) 3-6months d) 9-12months

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