questionnaire on problems and prospect of retail marketing in india

QUESTIONNAIRE Hello Sir/Madam I am Ishfaq Ahmad, I am doing my academic research report on "Problems And Prospect Of Retail Marketing With Reference To Reliance Retail". I would appreciate if you can spend some time in filling this. 1. Name:

____________________

2. Profession: a) Service

b) Business

d) Student

e) Others

c) Housewife

3. Age: a) Below 24 years d)

45 – 60 years

25 – 34 years

b)

c)

e)

Above 60 years

b)

Female

35 – 44 years

4. Gender: a)

Male

5. What type of products do you usually purchase in reliance outlets:

6.

a)

Vegetables and Fruits

b)

Groceries

c)

Household items

d)

Dairy Products

e)

Food and Beverages

What is your idea/concept about reliance retail outlets: a)

One stop shopping

c)

Just another option

b)

Value store

7. What attracts you to visit reliance retail outlets instead of local kiryana’s: a) c)

Low price Variety

b)

Convenient

d)

Others (specify)

8. What is the Frequency of your visit to reliance retail outlets: a)

Once in a month

b)

Once in fifteen days

c)

Once in a week

d)

Regularly

9. What time do you prefer to go to these reliance outlets: a)

Before noon

c)

Evening

b) d)

d)

Afternoon Late evening

10. Do you think that availability of products in reliance outlets are good: a)

Agree

b)

Somewhat Agree

c)

Neutral

d)

Somewhat Disagree

e)

Disagree

11. The attitude/nature of shop-keeper in reliance outlet is very good: a) Agree

b)

Somewhat Agree

c)

Neutral

d)

Somewhat Disagree

e)

Disagree

12. How often you see reliance outlet Ads in newspaper, TV and internet for special offers:

a) Always c) Occasionally

b) Often d)

d) Seldom

e) Never

13. Do you get sms/email updates about new sales promotion by reliance retailers: a) Always c) Occasionally

b) Often d)

d) Seldom

e) Never 14. What is your average purchase of per visit in the reliance retail outlets:

a) Below Rs 1000

b) Between Rs 1000-3000

c) Between Rs 3000-5000

d) Above Rs 5000

15. Do you notice any change between last purchase and current purchase: a) Yes c) Don’t notice

b) No

16. How often do you notice the change in price of reliance retail outlet products: a) Weekly

b) Monthly

c) Quaterly

d) Yearly

17. Do you think that the price is reasonable in reliance outlets: a)

Agree

b)

Somewhat Agree

c)

Neutral

d)

Somewhat Disagree

e)

Disagree

18. Do you think reliance outlet meets your expectations in terms of performance and quality: a) All of the time

b) Most of the time

c) Some of the time

d) Just now and then

19. What attract / encourages you to visit reliance outlets: a) Price

b) Product Assortment

c) Product Quality

d) Promotional

e) Employee behavior

f) All of the above

20. Do you find customer service desk co-operative: a) Yes

b) No

21. Are you satisfied with the ambience of store: a) Very satisfied

b) Somewhat satisfied

c) Neither satisfied nor dissatisfied

d) Somewhat dissatisfied

e) Very dissatisfied 22. How attractive are the promotions in your views: a) Very attractive

b) Fairly attractive

c) Neutral

d) Not so attractive

e) Not at all attractive

23. Do you find your choice of products always available in reliance outlets: a) Available

b) Not available 5

4

3

2

1

24. Do they offer gift voucher prize along with the purchase of items: a) Yes

b) No

25. Are you satisfied with the gift voucher prize process: a) Very satisfied

b) Somewhat satisfied

c) Neither satisfied nor dissatisfied

d) Somewhat dissatisfied

e) Very dissatisfied 26. Are you satisfied with the billing process: a) Yes c) If no then please specify

b) No