Customer satisfaction on Patanjali Beauty Products
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Questionnaire for Final Project Q-1 Q-1
Persona onal Inf Information.
Name:
Profession:
Age:
Contact no.:
Q-2 Q-2
How How of often you dri drink tea in a day day??
a) One Cup
b) Two Cup
c) It Depends d) Do not Drink.
Don’t ask further questions if the answer of Q-2 is part (d). Q-3 Q-3
Which hich Bran Brand d you you like to drin drink? k?
a) Supreme
b) Yellow Label
c) Others
Don’t ask further questions if the answer of Q-3 is part (c). Q-4 what are the main attribute of the brand, which convince you to choose the brand? You may choose more then one option. a) Taste
b) Smell
c) Color
d) Price
e) Availability
f) Others. Q5 Who recommended you for your selected brand information? a) Family members b) Peers c) TV ads d) Point of sales e) Website f)
Q-6
Other __________________________ ______________________________________________________ _____________________________ _
If I requ request est you you to meas measure ure the the level level of your your sati satisfa sfacti ction, on, about about your your sele selecte cted d
brand according to the following measuring tool how would you? a) Very Satisfied
b) Satisfied
c) Not Bad
d) Not Satisfied
Q-7
Would you consider another brand in case of unavailability of your selected
brand? a) Never Q-8
b) May Be
c) It Depends d) Off course
If you may consider another brand to replace your selected brand, which brand
would you like to use? Give the Brand Name: Q-9
What could disappoint you to leave your selected brand?
a) Taste Q-10
b) Smell
c) Color
d) Price
If I request you to give marks to the following brands according to your
assessment about these brands, give them marks from 1- 10, 1 means very good brand and 10 means worse brand. a) Supreme b) Yellow Label Q-11
Give brief comparative description of the following both brands,
a) Supreme
b) Yellow Label
Q-12 Can you list some areas of improvement of your favorite brand?
Q-13 Thank you very much for your cooperation, can we contact you in future if we need some kind of further information? a) Yes