QUESTIONNAIRE EXAMPLE 2 Explaining the factors that determine demand and supply of houses in the UK during the above period
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Questionnaire Part 1: General Passenger and Airline Information 1.1 What is your gender? gender?
Male
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Female
□
1.2 What is your age group?
< 20 years
□
Between 20 and 30
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Between 31 and 40
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Between 41 and 50
□
> 50 years
□
1.3 What is your average income per annum?
< 15,000
□
15,000 to 20,000
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20,000 to 40,000
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40,000 to 100,000
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> 100,000
□
1.4 Which carrier you prefer to fly with?
Full Service Airline
□
Low Cost Airline
□
1.5 How many times you used Low Cost Airline in last 5 years?
Never used 1 to 2
□ □
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1.6 Which airline you mostly use to travel within the Europe?
Ryanair
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EasyJet
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British Airways Swiss
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Air Berlin
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Norwegian
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Blue 1
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Lufthansa
□
KLM/Air France
□
Finnair
□
SAS
□
Other
□
1.7 How you normally search and buy tickets?
Airline’s website
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Through travel search engines
□
Through travel agencies
□
Other method
□
Part 2: Service Path 2.1 Please rank each service you expect to travel with a low cost airline Scale (1 = least expectation and 6 = main expectation)
A basic snack Full tasty meal Services before flight starts Services after flight starts Basic in-flight help Regular solid service
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Reliability (consistent service, punctuality) Responsiveness (efficient service) Safe and sound environment Staff attitude Certain flight schedule Facilities (checking-in, in-flights services etc) Customization
2.3 Please rank each service issue related to the low cost airlines.
Use following scale to rank each issue: 0 SCALE
1 Not Important
Neutral
2 Somewhat Important
3 Important
SCALE
ISSUES 0 I1
Unavailability of flight or ticket information
I2
Difficult, inaccurate, slow reservation service
I3
Inappropriate of pre-flight services
I4
Difficult, inaccurate, slow checking-in
I5
No email reminders
I6
No early baggage facilities facilities
I7
Flight delays, inappropriate schedules etc
I8
Inconsistent airline service
I9
No discount offers
4 Very Important
1
2
3
4
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I12
Hidden Charges
I13
No inflight entertainment entertainment (newspaper, magazines, magazines, music, TV, games etc)
I14
Lack of contemporary facilities
I15
Inanticipation of basic needs
I16
Uncomfirtable seat
I17 No on-board catering I18
Lack of Call center facilities
I19
Unsupportive and incooperative staff
I20
Irresponsiveness behaviour
I21
Crew infriendliness / language skills
cancellation facility I22 No ticket cancellation I23
Inconvinient location of airport with no parking facilities
I24
Uncomfirtable waiting lounge
I25 Non-hygenic and inconfirmtable inconfirmtable in-flight in-flight environment I26
Lack of safety procedures
Thank you very much for your response
