Prosci Change Management Catalog 2005 v2

S E I R E S E C N A S S M E R O N I F S R U E B P

Prosci’s Best Practices in Change Management Series The definitive collection of change management research, research, planning and implementation resources

"The Prosci change management methodology takes the mystery out of change management. The Prosci tools and templates provide a tactical approach to plan and implement change."

Christina C. Fortune 500 Financial Institution

"Probably the most powerful and simple and grounded methodology I've seen for communicating business ideas."

Meredith M. Earthlink

Change Management resource guide

Executives and Sponsors

Recommended resources for executives and sponsors : ! ! !

Change Management Team

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Front-line employees

page 2 page 8 page 9

Recommended resources for the change management team :

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Managers and supervisors

Best Practices in Change Management Benchmarking Report Change Management: the People Side of Change Change Management 4-6 hour briefing for executives

Best Practices in Change Management Benchmarking Report Change Management Toolkit, Change Management Pilot and/or Change Management Pilot Professional Change Management: the People Side of Change Change Management certification training

page 2 page 3-6 page 8 page 9

Recommended resources for managers and supervisors : ! ! !

Change Management guide for managers and supervisors Employee’s Survival Guide to Change Change Management training for managers and supervisors

page 7 page 8 page 9

Recommended resources for employees : ! !

Employee’s Survival Guide to Change ADKAR worksheets

page 8

Why use Prosci’s change management process: # Utilizes best-practices research with more than 700 companies world-wide. # Provides a best-of-the-best change model and structured process that is independent of any single company or vendor. # Designed as a proactive process to accelerate change and manage resistance before problems arise. # Provides tools, templates and checklists that are integrated into an easy-touse framework for managing change at all levels, from top executives to front-line employees. # Is based on a knowledge-transfer model that allows you to build your internal change management competency.

Call to order at 970-203-9332 or 800-700-2831 (Toll free within USA) or order online at www.change-management.com 1367 S. Garfield Ave. – Loveland, CO – 80537 – USA

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Change Management Benchmarking Report 288 org anizations share best practices and l e s s o n s l e a r n ed i n c h a n g e m a n ag e m e n t

$169 Style: journal Pages: 44 Figures: 39 Tables: 10

Best Practices in Change Management is a benchmarking report detailing the critical aspects of effective change management. Study participants include team members, change management advisory team members, team leaders, consultants and management sponsors from 288 organizations. Sample of participants Avaya Avon Products BearingPoint Blue Cross and Blue Shield of Florida Cap Gemini Ernst & Young Celestica Cendant City & County of Denver CompUSA, Inc. CUNA Mutual Group Ericsson GmbH FAA Federal Reserve System Fidelity Investments Home Depot, Inc. Hong Kong Government IBM Intel Lockheed Martin Mutual of Omaha ODR Peppers and Rogers Group Quaker Oats Sara Lee Bakery Group State of Wisconsin DOT Tennessee Valley Authority United States Postal Service University of Massachusetts Wachovia

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Key findings from this report: !

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Success factors

Areas where other companies stumbled: critical mistakes, what they learned from them, and how to avoid them Methods for collecting feedback and creating channels for communication Troubleshooting for resistance and tactics for overcoming Avoiding top-management mistakes and obtaining support from all levels Must-do activities for each phase of the plan; best ways to approach the change management process

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Uncover the greatest contributors to the success of a change management program . !

Role of top management

Learn the “must do” activities for each phase of the project. !

Learn the key activities your sponsors should do, as well as the biggest mistakes they could make . !

Team structure

Communications Discover the most effective methods of communication.

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Find out the top criteria for a good change management team member.

Methodology

Using consultants Learn what organizations should be aware of before hiring a consultant.


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Change Management Toolkit A l e ad e r ’ s g u i d e f o r p r e p a r i n g a n d i m p l e m e n t i n g c h a n g e m a n a g em e n t

$349

Hardcopy Style: binder & CD-ROM Pages: 234 Templates: 14 Worksheets: 12 Assessments: 6 Figures: 34

Prosci’s Change Management Toolkit contains templates and guidelines to help you effectively employ change management and write a complete and professional change management plan. Complete assessment tools and implementation guidelines will help you implement your change management strategy.

Prosci’s Change Management Toolkit includes checklists, templates and assessments on CD-ROM or on-line for ease of use on your project.

Preparing for change Utilize the most up-to-date assessment tools to prepare a change management strategy.

Managing change Templates, guidelines and checklists help you create effective change management plans including your communication plan, training plan, sponsor roadmap and resistance management strategy.

Reinforcing change Celebrating successes, diagnosing resistance and reinforcing change will make your change management process complete. Use the popular ADKAR model to manage employee resistance, resolve conflicts and identify corrective action steps.

Electronic version of this product is available in the Change Management Pilot (page 5).


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Change Management Toolkit (continued) E as y - to - u s e c h e c k l i s t s a n d a s s e s s m e n t t o o l s

The Change Management Toolkit allows you to: !

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Develop a change management strategy for your project Manage the human side of change, not just the business side Integrate organizational and technology changes into a single change management plan Actively manage resistance to change

Research with more than 700 companies world-wide has resulted in the most comprehensive process for change management. Using this approach, your team will be recognized as a role model for managing successful change and building change competency.

A b o u t P r o s c i To o l k i t s

Prosci toolkits contain guidelines, templates and checklists for change management and project teams.

The document templates provide a starting point or outline for key project documentation.

These toolkits are authored by industry experts, and include the findings of Prosci's extensive benchmarking research with organizations around the world.

Checklists ensure that key steps in your project are complete before moving on to the next phase. Teams can avoid making mistakes and will not forget important steps in the change management process.

Electronic version of this product is available in the Change Management Pilot. Call to order at 970-203-9332 or 800-700-2831 (Toll free within USA) or order online at www.change-management.com 1367 S. Garfield Ave. – Loveland, CO – 80537 – USA

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Change Management Pilot (fully electronic version on-line)

$449 electronic version on-line Templates: 21 Assessments: 13 Presentations: 5

Full drill dow n p rocess – find anything within 4 clicks Prosci’s Change Management Pilot includes the entire contents of the Change Management Toolkit plus: $ $ $ $

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Five PowerPoint presentations you can use with your organization Forty-one downloadable templates, worksheets, assessments and presentations Change Management Best Practices Report findings PDF of the book, Change Management: the People Side of Change Roles, e-learning and problem solving sections

Benefits of the Pilot: !

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Available immediately – no delay for shipping Downloadable templates, worksheets and assessments allow you to store and change sensitive data on your own computer Drill-down process, allows you to find anything within four clicks

E-learning modules: # # #

For a personal guided tour and tutorial of the Pilot or for more information about licensing please call 970203-9332.

# # #

Concepts and principles Integrating change management and project management ADKAR 7 principles Benchmarking and best practices Change management process


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Change Management Pilot Professional $ 559 (fully electronic version on-line)

electronic version on-line Templates: 28 Assessments: 15 Presentations: 5

Full drill dow n p rocess – find anything within 4 c licks

Prosci’s Change Management Pilot Professional is the ultimate resource for a change management professional. The Change Management Pilot Professional provides resources to reach each level of the organization. It includes: $ $ $ $

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The entire contents of the Change Management Toolkit The entire contents of the Change Management Pilot The entire Change Management Guide for Managers and Supervisors PDF of Employee’s Survival Guide Additional sections of Change Management Best Practices Report

The Change Management Pilot Professional allows you to reach each level of the organization. The Change Management Pilot Professional: !

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Provides the change management team with the tools to develop the processes and techniques to help the change succeed: sponsorship, training, communications, rewards, etc. Includes the resources to get executives and sponsors on the right track to strong and visible executive sponsorship. Provides the resources to help managers and supervisors understand the change and how to help their employees through the change. Includes ADKAR worksheets to enable all levels, including employees , to become supporters of the change instead of barriers to change.

# Available

immediately – no delay for shipping. # Downloadable templates, worksheets and assessments allow you to store and change sensitive data. # Drill-down process, allows you to find anything within four clicks. Call to order at 970-203-9332 or 800-700-2831 (Toll free within USA) or order online at www.change-management.com 1367 S. Garfield Ave. – Loveland, CO – 80537 – USA

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Change Management Guide for Managers and Supervisors

$189 Style: binder & CD-ROM Pages: 133 Templates: 9 Worksheets: 6

T h e M an a g e r ’ s E d i t i o n t o t h e E m p l o y e e’ s S u r v i v a l G u i d e t o C h a n g e

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Are you a supervisor or manager that needs to introduce change to your employees?

Manager’s Edition Contents

Do you need a tool for focusing on the human side of change and to manage employee resistance?

Section 1: Answering frequently asked questions

Today, taking care of business means taking care of your employees. The Manager's Edition provides a step-by-step process for using the Employee's Survival Guide to Change with your team. The Manager's Edition includes four copies of the Employee’s Survival Guide to Change book along with detailed guidelines and exercises to assist your employees through the change process. Activities and worksheets are included. Electronic version of this product is available in the Change Management Pilot Professional.

Paralleling the Employee’s Survival Guide, the Manager’s Edition provides answers and activities to address the tough questions that employees have about change.

Section 2: Using the ADKAR model This section provides a detailed description of the ADKAR model. By understanding this model, you can help your employees use this diagnostic tool to identify resistance to change and develop plans for effectively changing. This section also has group exercises using the ADKAR model.

Section 3: Managing change templates Taking the results from the team’s ADKAR exercises, this section helps you build your change management strategy. This section includes the following templates: ! Business process change map ! Change management activity plan ! ADKAR employee guide ! Employee roadmap ! Professional development plan

Section 4: Benchmarking results

Use the Manager’s Edition and the Employee’s Survival Guide to: !

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Overcome resistance and lower employee turnover Avoid productivity losses caused by process, technology or organizational changes Lower employee stress and increase employee satisfaction Effectively deploy and manage a change in your organization

This section contains the research results presented in the Employee’s Survival Guide as well as specific findings related to your role as a supervisor or sponsor of change. It details the biggest mistakes made by sponsors and the role of managers during each phase of the change process. Learn from the mistakes of others and benefit from their experiences.


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$14.95

Employee’s Survival Guide to Change

Style: paperback Pages: 102 Worksheets: 12

A new c hange management tool just for employees !

“The bestChange Management guide abusiness can provide toits employees.”

Are some employees resisting or unsure about the change?

Employee’s

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Do you need a tool for helping your employees through change?

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Do you need a tool to help manage employee resistance?

to change t n e m e r c f o n i e R

ADKAR

Change

A b i l i t y

There are few tools on the market designed to help employees impacted by change. Ironically, nearly one-fourth of major change initiatives fail because employees are fearful of and resistant to change. The Employee’s Survival Guide to Change answers questions most employees are unwilling to ask and uncovers what it takes to survive and thrive in today’s changing workplace.

n easy, quick read, the Employee’s Survival Guide to Change is good advice for anyone working in the everchanging, chaotic environment we now call ‘business as usual.’ -- Carol Kinsey Goman

A w a r e n e s s e r i s e D

Knowledge

The complete guide to surviving and thriving during organizational change

Jeffrey M. Hiatt

Author, This Isn’t the Company I Joined

Electronic versions of these products are available in the Change Management Pilot Professional.

Change Management: the People Side of Change

$18.95 Style: paperback Pages: 149 Worksheets: 14

What can Change Management: the People Side of Change do for you? !

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Ranked #1 on Amazon

Introduces change management to front-line managers and top-level executives. Helps managers and executives understand their role in the process. Easy-to-read guide for managing change including multiple case studies and examples.

Chapter 1 – Why manage change Chapter 2 – Theories and principles Chapter 3 – Individual change management Chapter 4 – Organizational change management Chapter 5 – Change competency Chapter 6 – Conclusion

Great book! This book takes the sometimes overly academic work around change management and makes it easy, understandable and actionable. -- Laura Roethe Change Management Practice Leader CUNA Mutual Grou


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Customers from around the world

Change Management Certification Prosci’s three-day change management program is for change team members and leaders. It uses Prosci's research-based change management methodology and toolkit. At the end of the course, participants are certified in Prosci's Change Management methodology and are able to lead their organizations successfully through incremental and radical changes. Continuing Education Units (CEUs) are also available through Colorado State University. This certification is available onsite or through public sessions.

2005 Public session schedule - All 2004 classes are full (Held in the Colorado Rocky Mountains) January 25-27, 2005 March 15-17, 2005 April 19-21, 2005 May 17-19, 2005 June 21-23, 2005 July 26-28, 2005 August 16-18, 2005 September 27-29, 2005 October 18-20, 2005 November 15-17, 2005 December 13-15, 2005

Please call 970-203-9332 for details about onsite programs

“ T he program is an excellent program and is one that eve ry c o m p a n y s h o u l d n o t d o w i t h o u t . ” Debbie Flores-Malish, Novemb er 200 4 Onsite participant “Excellent! I feel that the pro gram has prepared me to hit the ground runn ing with change man agement.” Christina Cashin, Augu st 2004 Onsite participant

“This is the best change management prog ram I have attended. I wished I could have attended it 10 years ago.” Noel Peberdy, October 2004 Public Session participant

Additional Prosci programs: Change Management for Executive s - This four to six hour course is an excellent change management primer for executives. The course uses Prosci’s Best Practices in Change Management , as well as a special customized

booklet of essential information executives must know to do their part in successful change management. The change management certification course teaches the importance of executive sponsorship. This is an excellent course to get executives up-to-speed on change management. Please call Prosci at 970-203-9332 to schedule a course or for more information. Change Manage me nt for Managers and Supervisors – This course is designed for managers and supervisors. The course uses the Change Management Guide for Managers and Supervisors which includes detailed

guidelines and exercises to help managers support their employees through the change process. The toolkit is a step-by-step guide for using the Employee’s Survival Guide to Change with your employees. The course covers the seven principles of change, ADKAR and resistance management. It provides answers to frequently asked questions and gives managers the tools and templates to engage front-line employees and become effective change agents. Please call Prosci at 970-203-9332 to schedule a course or for more information. Call to order at 970-203-9332 or 800-700-2831 (Toll free within USA) or order online at www.change-management.com 1367 S. Garfield Ave. – Loveland, CO – 80537 – USA

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Change Management Resources Individual products and packages Change Management Benchmarking Report $169 288 organizations sh are best practices and lesson s learned in chang e management

Change Management Toolkit $349 A leader’s guide for preparing and implementing ch ange management with easy to use checklists and assessment tools

Change Management Pilot $449 A f u l l y e l e c t ro n i c o n - l in e v e r s i o n o f t h e C h a n g e M a n ag e m e n t T o o l k i t p l u s p r e s e n t at i o n s , b e s t p r a c t i c e s an d m o r e

Change Management Guide for Managers and Supervisors $189 M a n ag e r ’ s e d i t i o n t o t h e E m p l o y e e ’ s S u r v i v a l G u i d e

Change Management Pilot Professional $559 A f u l l y e l e c t r o n i c o n - l i n e v e r s i o n t h a t c o m b i n e s t h e C h a n g e M a n a g em e n t P i l o t , C h a n g e M a n ag e m e n t G u i d e f o r M a n a g er s a n d S u p e r v i s o r s a n d E m p l o y e e ’ s S u r v i v a l G u i d e

Employee’s Survival Guide to Change $14.95 A ch ange management tool just for employees

Change Management: the People Side of Change $18.95 Introdu ces chang e management w ith case studies and exam ples – great overview

Individu al prod ucts from above are com bined to crea te discou nted packa ges.

CM Toolkit and Report $472

CM Toolkit and CM Pilot $599

CM Toolk it CM Benchmarking Report

CM Toolk it CM Pilot

CM Series $519

CM Team Launch $534

CM Toolk it CM Guide for Managers and Supervisors CM Benchmarking Report

CM Toolk it CM Webin ar – “Integr ating CM and PM” 10 CM: the People Side of Change

CM Practitioners Package $725

CM Professional $900

CM Pilot CM Toolk it CM Report

CM CM CM CM

Pilot Profess ional Toolk it Guide for Managers and Supervisors Report


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Prosci’s Change Management Leadership Series Order Form Benchmarking report

Change Management Discount Packages

___Change Management Best Practices Report - $169

___Change Management Toolkit and Report - $472

Change Management Products

___Change Management Series - $519 (CM Tlkt, MG – dsktp ed, CM Rpt)

___Change Management Toolkit -$349

___CM Team Launch Package - $534 (CM Tlkt, CM Webinar, 10 Ppl-side)

___Change Management Pilot (online) - $449

___CM Toolkit and CM Pilot - $599

___Change Management Guide for Managers and Supervisors - $189

___CM Practitioners Package - $725 (CM Pilot, CM Tlkt, CM Report)

(includes 4 copies of the Employee's Guide) ___Change Management Pilot Professional - $559

___CM Professional Package - $900 (CMP Pro, CM Tlkt, MG – dsktp ed, CM Report)

Change Management books and additional resources

___Employee Survival Guide - $14.95 (1-10 copies) ___Change Management: the People Side of Change - $18.95 soft cover ___ADKAR Worksheets - $2.50/pack of 10, $15 per 100 pack

Please choose from 3 easy ways to order:

1. Call your order in to 970-203-9332 2. Fax your order to 970-669-7005 3. Order online at www.change-management.com

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About Prosci Prosci is the leading provider of handbooks, toolkits and benchmarking reports in the field of change management and business process reengineering. Prosci has worked with over 1000 organizations in more than 54 countries on benchmarking and research-related projects in change management and business process reengineering. This research creates the foundation for the most complete set of change management products on the market today. Prosci hosts the Change Management Learning Center and BPR learning center, with more than 50,000 registered members worldwide. Call to order at 970-203-9332 or 800-700-2831 (Toll free within USA) or order online at www.change-management.com Images from Design Gallery Live – image copyright © 2004 Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052-6399 1367 S. Garfield Ave. – Loveland, CO – 80537 – USA 11 U.S.A. All rights reserved.

Prosci Learning Centers Prosci sponsors multiple independent resource sites to help your business:

Change Management Learning Center

Call Center Learning Center

www.change-management.com

www.call-center.net

Prosci Learning Centers

Business Process Reengineering Learning Center

Human Resources Learning Center

www.prosci.com

www.humanresourcemanagement.com

Prosci’s Learning Centers are independent resource sites that provide access to articles, case studies, reports based on international benchmarking studies and other resources. Each Learning Center allows vendors and associations to list their products and services without fees or commissions, creating the most complete listing on the Web. Prosci Research 1367 at South Garfield Avenue Loveland, Colorado, USAUSA) 80537 Call to order 970-203-9332 or 800-700-2831 (Toll free within Phone: 970-203-9332 or 800-700-2831 Fax: 970-669-7005 or order online at www.change-management.com Email: c [email protected] 1367 S. Garfield Ave. – Loveland, CO – 80537 – USA !

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Prosci Change Management Catalog 2005 v2

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