Presentacion Ground Handling

IGHC Ground Handling g Conference Opening by Master of Ceremony Josep Su Joseph Suidan da Head of Ground Operations, IATA

IGHC Ground Handling g Conference IATA Vision on Ground Operations Gue t e Matschnigg Guenther atsc gg Senior Vice President, Safety, Operations & Infrastructure, IATA

IATA Vision IATA Vision  Increase safety in Ground Operations via ISAGO, ISAGO GDDB, GDDB AHM/IGOM, RM initiatives  Improve efficiency with global harmonization and regulatory acceptance  Can only be achieved by collaboration between airlines and GSPs 25th IGHC Ground Handling Conference

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Prague, 6‐9 May 2012

IATA Vision IATA Vision  How do we accomplish this?  Establish a Ground Handling g Council ((GHC)) reporting p g to Operations Committee (OPC) with both airlines and GSPs onboard  Develop common objectives and work programs for p implementation 25th IGHC Ground Handling Conference

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IGHC Ground Handling Conference Role of Regulatory Authorities within Europe and their Influence on Ground Operations Catalin Radu President, European Civil Aviation Conference (ECAC)

IGHC Ground Handling g Conference How Regulators and Airports Support or Hinder Ground Handling Operations David Stewart Head of Airports, IATA

How Regulators and Airports Support or Hinder Ground Handling Operations l  Moderator • Dave Stewart, IATA  Panelists a e ss • Michel Masson, EASA • Jan Bossenbroek, CAA Netherlands • Thomas Th Brehmer, B h H hti f Airport Hochtief Ai t • Peter Laasner, Swiss International Airlines • Giancarlo Buono, IATA 25th IGHC Ground Handling Conference

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Background g  AIRPORTS are a crucial component of the Ground Handling mandate  AIRPORTS are the “home” for the airlines’ Gro Ground nd Handling Operations  Airports may view Ground Handling as an airline “subsidiary”. 25th IGHC Ground Handling Conference

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Form follows Function  The FUNCTION needs to be understood so that the proper FORM is provided.  Ground Handling specialists are not included on airport design review p panels.  Airport designers are not airside operational experts experts. 25th IGHC Ground Handling Conference

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Issues  Lack of understanding of Ground Handling functional requirements  Ground Handling requirements are an “after thought . thought”

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Issues  Ground Handling requirements are “squeezed” into existing spaces rather than provided with purpose-built spaces


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Issues - Airports  Improper design = improper function = cost  … and danger


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Issues - Regulators  “out of sight – out of mind”  Lack of understanding / oversight  Varying support for uniform standards


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TAM - Total Airport Management  Evolution of Collaborative Decision Making  Possible added response to European Commission concerns


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Ground Handling g References  AHM Airport Handling Manual  ISAGO IATA Safety Audit for Ground Operations  IGOM IATA Ground Operations Manual


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Some Food for Thought!  Questions?


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Networking Break in the Exhibition Areas Networking Break in the Exhibition Areas Thank you to our Sponsor


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IGHC Ground Handling g Conference Ground Damage Database (GDDB) as a Key Element of SMS Nancy Rockbrune Assistant Director, Safety Management Systems, IATA

SMS Basics  Complex business  Safetyy is dependent p on this “System” y working  SMS requires organizations to make data-based data based decisions and actions  Dependent on the collection and analysis of correct information  Must M t understand d t d the th system t as a whole h l and d th the risks i k associated with it p y for safety y risk mitigation g  Shift of responsibility 25th IGHC Ground Handling Conference

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Fundamental Shift  Reactive to proactive management  Prescriptive p to p performance based management g and oversight


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Performance Based Management  In context of operation • Domestic / International/ Regional g • Wide-body / Narrow-body • Bulk load / Container load • Cargo C / Pax P / Combi C bi • Risk tolerance of the organization  Complexity of the operation  An alternative means to prescriptive compliance


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Why?  Technology improvements • Vast majority j y of accidents / incidents related to technology / human interface  Improvements in the understanding of human factors • Drill into causal factors


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Components of an SMS Safety Policy and Safety Policy and Objectives

Safety Risk Safety Risk Management

Safety Assurance

Safety Promotion


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Challenges    

Shift to performance based oversight Reporting p g culture Integration Implementation


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The Need for Data  Data (even seemingly benign) is critical • Identifying y g issues • Determine the effectiveness of any mitigation actions • Demonstrating effectiveness of the program as a whole  Data D t driven di d decisions i i  Not only improves safety / performance but also makes for g as a whole a more efficient organization


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Senior Management Commitment  A vital component is an acknowledgement from senior level management stressing a commitment to incident / h hazard d reporting ti iin d day-to-day t d operations ti  Way to achieve corporate buy-in amongst all employees directly responsible for the operation and supports an effective safety reporting culture


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Effective Safety Reporting System  An effective safety reporting system permits all employees to report incidents / hazards  Contains valuable data  An effective safety reporting system • Does not provide full immunity from acts resulting from willful and/or gross negligence and illegal acts • Does provide clear descriptions of acceptable and non-acceptable t bl behavior b h i and d th their i consequences • Does provide the environment that encourages free p g reporting 25th IGHC Ground Handling Conference

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Types of Data  Reactive ~ wait for incidents to happen and try to understand whyy  Proactive ~ analyze near misses, identified risks to mitigate before they turn into an accident / incident  Predictive ~ mature system which conducts predictive analytics (statistical modeling) to identify and mitigate risks


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Confidential Reporting  Confidential reporting can be used for the following safety concerns: • Unsafe behaviors • Inadvertent errors and mistakes • Near miss occurrences (incidents that did not occur but could have easily resulted in a serious event) • Inadvertent errors or violations of aircraft handling or servicing systems • Procedures or processes that could be improved


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Data Collection Process       

Identify hazards Report on hazards and occurrences Collect and risk assess reported hazards Trend and analyze information Identify mitigation action Monitor for effectiveness g for continuous improvement p Review and monitoring


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GDDB ~ Purpose  Facilitate data driven decisions to effectively improve performance  Gather and analyze global data with Industry partnership • Provide information not otherwise possible • Identify trends and contributing factors allowing for the development and assessment of effective mitigation actions • Establish a baseline of global ground damage performance in which future comparisons can be made


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GDDB ~ Use of Data  Conduct statistical analysis on clean defensible data • Distribution of q quarterly y reports p • Communicate findings to applicable WGs and TFs • Measure mitigations to determine efficacy  Identify root causes and drive changes that have measureable success g ability y for p participants p  Benchmarking


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GDDB ~ Challenge  Data Quality • Anyy airline or g ground service p provider is encouraged g to participate in the program • Variance in the data received • Data integrity the utmost of importance • Confidence in analysis and any decisions derived form it is equal to the confidence in the data itself


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GDDB ~ Solution  Action Workout • Identifyy data to be consistentlyy reported p amongst g ALL members - Includes definitions / assumptions - Minimize Minimi e data variance ariance • Identify means in which data and analysis will feed ground operations g p working gg groups p and vice versa


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GDDB ~ Solution…cont Solution cont’d d  Action Workout Conclusion • Documented guidelines for submitting data to IATA GDDB • Forwarded to all existing and potential members for Q1 2012 data submission • Being incorporated into GSIC • Once live, will allow participants to create own de-identified reports / graphs on any combination of fields


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GDDB ~ Definition “Any occurrence / event associated with ground operations that results in aircraft damage” In Scope

Out of Scope

•

• • • •

• • • • •

While parked at Gate / Stand or other parked area During Marshaling or using Stand Guidance During Deicing While being Towed Near Miss Slide Deployments


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FOD Wildlife Damage Lightning Strikes Environmental


GDDB ~ Field Categories  Mandatory • • • • • • • • • •

Incident details Location details Aircraft details Ramp conditions Phase of operation ~ definitions included Activities Type of damage Damage to aircraft Ground equipment Severity y ~ definitions included


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GDDB ~ Field Categories  Optional • Causal factors • Corrective actions • Free text


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GDDB ~ Field Categories  Future consideration • Cost • Aircraft damage by Maintenance in hangar • Interior cabin damage • In-flight I fli ht d damage


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AHM / IGOM / ISAGO / GDDB CIRCLE • WHAT? • Standards • Polices

AHM


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• HOW? • Procedures • Job carts

AHM


IGOM

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AHM / IGOM / ISAGO / GDDB CIRCLE • HOW? • Procedures • Job carts

IGOM

ISAGO • IS IT DONE? • Audit


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AHM / IGOM / ISAGO / GDDB CIRCLE

ISAGO

GDDB • WHAT IS PROBLEM? Data analysis • Data analysis • Feedback 25th IGHC Ground Handling Conference

• IS IT DONE? • Audit

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AHM

IGOM

GDDB

ISAGO

• WHAT IS PROBLEM? Data analysis • Data analysis • Feedback 25th IGHC Ground Handling Conference


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GDDB Process Flow


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GDDB ~ End Result  Baseline of Industry ground damage performance that has the confidence of Industry  Quality ground damage database that can be utilized for various analyses y  Tangible benefits that are quantified

Significant reduction in ground damage incidents 25th IGHC Ground Handling Conference

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Thank you


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IGHC Ground Handling g Conference Tomorrow’s ISAGO Monika o a Mejstrikova ejst o a Assistant Director Ground Operations Audits, IATA

IATA Safety Audit for Ground Operations IATA Safety Audit for Ground Operations  More than 460 audits conducted worldwide  Global audit pool • 43 airlines • 200 approved ISAGO auditors

 142 ISAGO registrations • In 117 airports worldwide • From 100 ground service providers


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Ground Service Providers Ground Service Providers 100 registered providers and counting…


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ISAGO Audits Two-level audits for Ground Service Providers (GSP) Corporate Co po ate Audits ud ts

Station Stat o Audits ud ts Conducted by auditors from Pool Airlines

Who

Conducted by an auditor from an Audit Organization (A.O.) accredited by IATA

When

First audit activity for initial registration

Accomplished after the Corporate Audit for initial Accomplished after the Corporate Audit for initial registration

Cycle

Two‐year audit cycle

Two‐year audit cycle for all stations

Duration

Typically 2 days audit (1 auditor)

Typically 3 days audit (3 auditors – full scope)

Manuals

ISAGO Standards Manual (GOSM) and ISAGO Program Manual (IPM)

Closure

Findings must be addressed and closed within 6 months (initial audit) Renewal audits: findings must be closed prior to expiry date


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ISAGO Standards Manual ISAGO Standards Manual Audit scope Section 1

ORM - H

Organization g and Management g System y ((HQ))

Section 1

ORM - S

Organization and Management System (ST)

Section 1

ORM - HS

Section 2

LOD

Load Control

Section 3

PAX

Passenger Handling

Section 4

BAG

Baggage Handling

Section 5

HDL

Aircraft Handling and Loading

Section 6

AGM

Aircraft Ground Movement

S ti 7 Section

CGM

C Cargo and d Mail M il Handling H dli


Organization and Management System (Combined HQ+ST)

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ISAGO audit pool ISAGO audit pool N th America North A i 3 -Air Transat -Delta -United /Continental

Europe -Adria -Aegean -Air France -Alitalia -Austrian -BA -BMI -Brussels

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-Belleair -CSA -KLM -LOT -TAP -TAROM -Turkish

Russia / CIS 5 -Aeroflot -Aerosvit -Air Astana -S7 -UTAir

Middle East / North Africa

Latin America & The Caribbean 3 -COPA -GOL -LAN


Africa 4 -Air Zimbabwe -Ethiopian -Kenya Airways -South African Airways

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China / North Asia 3 -Air China -Cathay Pacific -China Eastern

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-Egyptair -Iran Air -Oman Air -Qatar Q t Airways Ai -Royal Air Maroc -Royal Jordanian -Saudi Arabian

Asia Pacific 3 -Air India -Garuda Indonesia -Korean Air


Regulators and airports Regulators and airports  26 regulatory body supports ISAGO Program  ECAC endorsed ISAGO and IGOM in January 2012  39 airports supporting the program including: • • • • •

Seattle S l T Tacoma – Mandate M d Quiport (new airport) – Mandate Montego Bay - Mandate Schiphol – Applicable Means of Compliance Hamburg – Acceptable source for safety measurement


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Regulatory support Regulatory support Europe

North America -FAA -Transport Canada

-CAA UK -CAA NL -CAA BE -CAA LV -DGAC FR -DGAC TR

-HSE (UK) -Ministry of Transport Austria

ECAC

North Asia -CAA Taiwan -CAA Macau -CAD Hong Kong

MENA -CARC Jordan -DGAC Lebanon -DGAC Kuwait -GCAA -Ministry of Transport Oman

Africa Latin America -DGAC Guatemala -DGAC Costa Rica -DGAC Chile -DGAC Peru


-CAA ET -CAA NG

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Asia A i Pacific P ifi -CAA Singapore


Airport support Airport support

Europe -AMS -VCE -FINAVIA -CLJ -CPH -FCO -LCA

North America -SEA SEA -YUL -YYC

RUS/CIS -KBP -DME -SVX -Basel Aero

North Asia -HKG -SJW -CTU -PEK

LATAM

In red: Mandates or AMC

-ANU -BBQ -GYE -LIM -ESR ESR -MBJ -BOG -CTG -UIO -PBM PBM -Inter Airports Honduras


Africa -ACSA ZA

Asia Pacific -MEL -PER PER -ADL -BNE -Australian Airport Association -MLE -BOM

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Data management and analysis Data management and analysis Powerful tool for benchmarking

 Data collection from audit reports (de (de-identified identified data)  Number of conformities, findings and observations  Per report, section, sub-section, region, etc…  Data analysis  Can be customized by categories (section, (section topics topics, region region, etc etc…))  Can be used for benchmarking purposes  Used for auditing entities performance  Always de-identified 25th IGHC Ground Handling Conference

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Data management and analysis ISAGO and GSIC

ISAGO audits


GSIC

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Next steps Next steps     

To work on implementation plan following ECAC’s support To address ISAGO auditing resources To continue talks with Airport Council International (ACI) To integrate IGOM into ISAGO/IOSA standards To find synergies with other IATA safety initiatives


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ISAGO auditing resources ISAGO auditing resources Challenge

 ISAGO to accept auditing resources from non non-IATA IATA airlines  On the condition that the said airline is IOSA registered  With an identical and stringent qualification process  ISAGO may be offered on a commercial basis  Same quality control to be performed


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ISAGO and airports ISAGO and airports Future cooperation

 ISAGO at airports  To be used for SMS implementation  To be used as a reliable source for safety data collection  ACI Airside Safety Handbook  Harmonization with IGOM/AHM provisions


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ISAGO & IGOM  IGOM published in April 2012 as a supplement to AHM  AHM/IGOM alignment g • Conduct gap analysis between the two publications • Align publication cycle for AHM Ed.34 and IGOM Ed.2 in 2013

 ISAGO Standards cross reference vs. s IGOM requirements req irements  GSP/Airline’s GOMs GAP analysis versus IGOM  ISAGO to audit against IGOM after AHM/IGOM alignment


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ISAGO Risk Based approach pp     

SMS implementation by airlines Risk assessment of station network Reduction of audits Efficient allocation of audit resources Not enough data available

Reporting GD data to IATA GDDB - mandatory mandator 25th IGHC Ground Handling Conference

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AHM

IGOM

GDDB

ISAGO

• WHAT IS PROBLEM? Data analysis • Data analysis • Feedback 25th IGHC Ground Handling Conference


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ISAGO & Circle of Excellence (CoE) ( )  Simplification and harmonization of audit programs  Identification of synergies between audit programs  Application of industry best practises to all audit programs  Id Identification tifi ti off different diff t type t off benefits b fit related l t d to t airlines i li and GSPs


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IGHC Ground Handling Conference Presentation of ISAGO Certificate

IGHC Ground Handling g Conference How to Use your Risk Profile to your Advantage Ca o e O Carole Olson so Gates, JJ.D. Director, Risk Management & Insurance, IATA

Risk Profile Risk Profile  Ground ops industry needs to improve risk profile in order to reduce losses


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Risk Profile Risk Profile  Improving the risk profile is done by analyzing relevant data,, making g improvements, p , and measuring g performance


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Risk Profile Risk Profile  Data input and output must be standardized globally in order to p produce meaningful g results


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Internal Company Data

Internal Company Interviews & Workshops

Proprietary External Data

External Data

Define Success and the appropriate Ri k E l ti Risk Evaluation Criteria

Identify the Most Critical Risks

Understand the Understand the Understand the consequences of consequences of Consequences of each Critical Risk each Critical Risk each Critical Risk each Critical Risk

Identify common Consequences among the Critical Risks

Understand what Understand what Understand what drives each drives each DrivesRisk each Critical Critical Risk Critical Risk Critical Risk

Identify common Drivers among the Critical Risks

Identify the Critical Questions Q that must be answered using External Data

Quantify each risk’s Adverse Impact Quantify each risk’s Likelihood of Likelihood of Occurrence

Compute & Net the Inter‐‐dependencies Inter

Apply Scenario Analyses Scenario Analyses

Lay out The O ti Options for Options f the Risk Manage‐ ment Strategy

Quantification 25th IGHC Ground Handling Conference

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The key to quantification is External Data Gathering which often requires data from outside the company Proprietary External Data

Identify specific Risk Transfer Risk Transfer Solutions

Quantify each risk’s Adverse Impact Quantify each risk’s Lik lih d f Likelihood of Occurrence

Compute & Neet the Inter‐‐dependeencies Inter

Apply Scenario Analyses Scenario Analyses

Lay out The Options for Options i f the Risk Manage‐ ment Strategy

Establish the Business Case for Insurance Initial Riskk Manage‐ ment Strategy

Redesign Risk Processes

Final Risk Management Strategy

Establish a ROI ROI Evaluation Structure

Detailed & & Integrated Risk Strategy

Detail the Plan

Compute Shareholder Value Shareholder Value impact 25th IGHC Ground Handling Conference

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Risk Profile Risk Profile  Airlines and GSPs who demonstrate that their risk profile has improved p will have fewer accidents / incidents / injuries


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Summary    

Industry wide risk exposure analysis and reporting tool Standardizes the way in which data is gathered and reported Enables global reporting and modelling Assists Airlines &Ground Service Providers (GSPs) in better managing their risks  Supports safety, safety security and efficiency of daily operations  Additional benefits: • Reduction in operational accidents and incidents • Improved p information for strategic g p planning g • Improved operational efficiencies • Reduction in insurance premiums http://www.iata.org/ps/publications/Pages/IRMGM.aspx 25th IGHC Ground Handling Conference

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IGHC Ground Handling Conference How to Integrate IGOM & GDDB with ISAGO JJoseph h Suidan S id Head of Ground Operations, IATA

How to Integrate IGOM & GDDB with ISAGO How to Integrate IGOM & GDDB with ISAGO  Moderator • Joseph Suidan, IATA  Panelists P li • Michael Ehl, Seattle – Tacoma International Airports • David Anderson, British Airways • Michel Gorog, Air France • William Carlyon, Boeing Commercial Airplanes • Eva a Vanallemeersch, a a e ee sc , Aviapartner apa t e • Nancy Rockbrune, IATA • Monika Mejstrikova, IATA • Salih Samim Aydin, Aydin Celebi Aviation Holding 25th IGHC Ground Handling Conference

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Discussion Highlights Discussion Highlights  Panel discussion on previous presentations: • Ground Damage Database (GDDB) as a Key Element of SMS • Tomorrow’s ISAGO • How to use your risk profile to your advantage


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Some Food for Thought! Some Food for Thought!  Questions (if any)


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Networking Lunch in the Exhibition Areas Networking Lunch in the Exhibition Areas Thank you to our Sponsor


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Presentacion Ground Handling

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