ON
Headquarters - Mumbai Area, Area, India Industry- Information Technology and Services Type- Public Company Status- Operating Company Size- 10,001+ employees Founded- 1968 Website- http://www.tcs.com
IT Based Services
IT Infrastructure
BPO
TCS SERVICES
ENGINEERING $ Industrial Services
Asset Based Solution
Global Consulting
SNAPSHOT OF TCS
Tata Consultancy Services Limited (TCS) is an Indian software services and consulting company. It is one of India’s oldest and largest providers of information technology and business process outsourcing services. As of 2007, it is Asia’s largest information technology firm. The company is listed on the National Stock Exchange and Bombay Stock Exchange in India. Tata Consultancy Services (TCS) is well known for its sound HR policies. The primary motive of this consulting firm is to make its employees knowledgeable about the ongoing practices in their respective domains.
JOB ANALYSIS • Process of
describing and recording aspects of jobs and specifying the skills and other requirements necessary to perform the job.
JOB DESCRIPTION • A written
statement showing job title, tasks, duties and responsibilities involved in a job. It also prescribes the working conditions, hazards, stress and relationship with other jobs.
JOB SPECIFICATION • also known as
man or employee specifications, is prepared on the basis of job specification. It specifies the qualities required in a job incumbent for the effective performance of the job.
Business Analyst-Tata Consultancy Services Limited
JOB ANALYSIS
Support planning and accounting functions. Produce reports for planning financial performance and improving. Use SAP for report generation.
JOB DESCRIPTION
The business analyst will be responsible for detailed analysis and documentation of all current middle and back office processes/systems and of future requirements.
Consolidate financial input for planning and reporting. Provide guidance and process improvement for financial analysis.
Working location is in Hong Kong.
JOB SPECIFICATION
Minimum 5 years working as a Business Analyst. Excellent knowledge of Securities Operations Processing Flow. Knowledge of Treasury, Risk Reporting. Knowledge of Global markets, in particular Asian markets trade execution . Strong inter-personal and negotiation skills. Information Technology background.
MAIN SOURCES OF RECRUITMENT OF TCS
TCS RECRUITMENT AND SELECTION PROCESS CEOs (TOP MANAGENT LEVEL)
MANAGERs (MIDDLE MANAGEMENT LEVELS) LEADERS (FRONTLINE LEVEL) PROGRAMMERS (WORK FORCE LEVEL)
TOP MANAGEMENT LEVELs (CEO $ MD)
RECRUITMENT (NO PROCESS)
SELECTION * INTERVIEW * CANDIDATE PRESENTATION * OFFERS AND NEGOTIATIONS
MIDDLE MANAGEMENT LEVELs (MANAGERS)
INTERNAL PROCESS *INTERVIEW * PRESENTATION * CASE STUDY ANALYSIS * LEADERSHIP QUALITY * PERFORMANCE EXTERNAL EEPROCESS * Written Aptitude test * Interview (technical & nontechnical) * Case study analysis * Presentation * Leadership quality * Negotiation
FRONTLINE LEVEL (LEADERS) SELECTION PROCESS * OUTSIDE THE COMPANY -: Written -: Interview (technical & nontechnical) -: Case study analysis, -: Aptitude test -: Group Discussion * INSIDE THE COMPANY -: According to their Performance -: Interview -: Leadership Quality
WORKFORCE LEVEL ( PROGRAMMERS) RECRUITMENT PROCESS * APPLICATION -:ONLINE -: COMPANY ADVERTISEMENT
SELECTION PROCESS * WRITTEN (APTITUDE TEST) * INTERVIEW (TECHNICAL $ HR) * GROUP PROBLEM SOLVING
FINAL SELECTION OF AN EMPLOYEE
TCS CORPORATE TRAINIG CENTRE FRONT VIEW
CORRIDOR VIEW
TCS LEARNING AND DEVELOPMENT PROGRAM WORPLACE LEARNING
LEADERSHIP DEVELOPMEN T PROGRAM
FOREIGN LANGUAGE INTIATIVE
CONTINOUS LEARNING PROGRAM
Initial Learning Program (ILP) TCS Initial Learning Program is designed to provide a smooth transition from Campus to Corporate environment. The program is designed to transform graduate engineers into IT Consultants with global mindset. The participants are put through a rigorous 47-day program that has good mix of technical skills and soft skills.
Continuous Learning Program (CLP) Continuous Learning Program (CLP) is a manifestation of the company's commitment to the continuous growth of associates, in line with the core value of Learning & Sharing. Programs under the CLP umbrella arise out of business strategies, project needs, technology and business directions and individual aspirations, and span across Technologies, Domains, Processes and Soft-skills. This lay emphasis on long-term, short-term and medium-term needs of the organization alike.
Leadership Development Program (LDP) The program is to churn out the future leaders for the company. Associates are carefully assessed for leadership potential and then put through rigorous branded programs. TCS also encourages associates to attend various programs at premier B-schools across the globe.
Foreign Language Initiative (FLI) Foreign Language Initiative is to help the associates to communicate effectively with the customers. Under this initiative, associates are encouraged to learn one or more foreign languages. This initiative also helps associates to use English effectively for business communication. This is highly beneficial in a company with a diverse workforce. The crosscultural issues are curtailed with the proper use of communication.
•
Workplace Learning Apart from all these initiatives TCS encourages "workplace learning". Associates are encouraged to learn while at work. To facilitate this, TCS has subscribed a huge library of e-Learning courses and online books. The classroom session and e-Learning materials complement each other.
Performance Appraisal Criteria at TCS TCS conducts two appraisals: At the end of the year. At the end of a project. Appraisals are based on Balanced Scorecard, which tracks the achievement of employees on the basis of targets at four levels:
FINANCIAL
• It quantifies the employee’s contribution in terms of revenue growth, cost reduction, improved asset utilization.
CUSTOMER • Looks at the differentiating value proposition offered by the employee
INTERNAL • It refers to the employee’s contribution in creating and sustaining value;
• Are selfLEARNING explanatoryAND DEVELOPMENT
TCS's performance appraisal system- Human Resource Management System- An Oracle Developer 2000 based tool
This system has information about individuals right from his biography details to his projects performance. An employee's performance history at the click of a button and this accurately maintained for 14000 employees. Right from his entry, an employee in TCS get formal performance feedback once very two months till such time that he is confirmed after which the performance feedback is provided twice every year on a formal basis. TCS however widely encourages informal feedback discussions between Project Leaders and Team Members and this concept has found an
Various ways in which TCS recognizes its People
Project milestone parties — To encourage efficient execution of projects. Recognition of star performers / high fliers — To recognize outstanding talent.
Nomination to covet training programmers — To encourage selfdevelopment.
Best project award — To promote a spirit of internal competition across work
groups and to foster teamwork. Best PIP award — To encourage innovation and continuous improvement. Best auditor award — To acknowledge participation in critical support roles
Recommendations for new technology assignments / key positions —
To ensure career progression and development of employees' full potential. Performance-based annual increments — To recognize high performers Early confirmations for new employees — To reward high-performing new employees Long-service awards — To build organizational loyalty. EVA-based increments — To ensure performance-based salaries. On-the-spot recognition — To guarantee immediate recognition of good performance
Compensation Management at Tata Consultancy An extremely competitive compensation scale, is rendered solidarity by a highly effective 'economic value added' (EVA) model. The EVA Model • It is a basis for measuring performance and bonus, and is measured at the enterprise and department levels. • The EVA system calculates profits after considering all costs, including that of capital.
Strategic Benefits of EVA With the introduction of EVA, yet another plank has fallen into place in the systemic efforts towards optimization. With the introduction of EVA, the company has to take a fresh look at the integrated system in a holistic perspective, and evolve ways and means of optimizing it. Implementation of EVA requires the integration of the planning and the tracking process. TCS sought to achieve this through a home grown tool called e-Pilot, which essentially drills down from strategy to day-to-day activity. This facilitates the integrated planning approach, in defining the corporate EVA, linking it to the business unit/cell, and further to various components down the line, all the way to the drivers connected to each
Incentive Scheme A comprehensive EVA-based Incentive Compensation Plan is designed for the employees. Building the incentive scheme requires a detailed exercise in arriving at the target EVA. The TCS model was defined backed by a market analysis and a study of 24 competitors, largely outside India. The framework had specifications for target EVA, with carefully defined EVA intervals and provision for the positioning of zero EVA. The gradation continued through incentives corresponding target attainment, the double incentive.
TCS is also implementing the bonus bank at the individual level. When the corporate target is exceeded, a 'potential bonus' is declared. This accrues to the bonus bank of the individual as two components: Component A, the result of the share in the corporate pie; Component B, a composite factor depending on the business unit and individual performance. The accruals are cumulated over the years and the pay out each year is decided as a portion of this cumulative balance, leaving a surplus in the bonus bank. This concept of bonus bank allows an unlimited multiyear decision horizon, replacing the traditional thresholds and caps. It demands sustainable performance improvements, and maintains the important cumulative relationship between pay and performance.
PRESENTED BY: CHITRA SINGH ADITI AGARWAL RAHUL VATS SIDDHART WADHWA MANJOT SINGH
