Name of candidate: Orlando Seegobin School: Saraswati Vidya Niketan Teacher: Mohini Sudama Territory: Guyana Project Title: An investigation into the types of communication department at Banks DIH Limited.
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Table of Contents
Title page Project Title Aims Functions of communication department Letter of Correspondence Correspondence Methodology Questions prepared for interview Schedule Regulation Report Office equipment Bibliography
Page no. 1 3 4 5 6 7 8 9 10 11 13 15
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Project Title
An investigation into the types of communication department at Banks DIH Limited.
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Aims
To determine the benefits of the different types of communication used. To find out the different types of communication.
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Two functions of the communication communication department
Building relationships with customers and responding to inquiries from the public. Duties in this area include producing newsletters, brochures and other printed materials designed for the general public.
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Letter of Correspondence
Lot 4B Anna Catherina West Coast Demerara Guyana
777-6364 2018-08-10
Manager of Communication Department Banks DIH Limited Thirst Park Georgetown Guyana Dear sir/madam, I am a student of Saraswati Vidya Niketan preparing to write CSEC Examinations next year (2019). I am writing this letter to seek permission to conduct a research at your company in the communications department for my School Based Assessment (SBA), An investigation into the types of communication in the communication department at Banks DIH Limited. I would be grateful to conduct my research through this department to t o complete my (SBA). Yours Sincerely _____________________ Orlando Seegobin
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Methodology The method of information used to gather g ather information was the interview and observations made by the researcher. The information was gathered by interviewing some of the employees from the employees that work in the communication department. Six (6) questions were prepared to interview the employees. An interview was done because information was easy to compile and the information gathered was firsthand information.
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Questions prepared for the interview 1.) 2.) 3.) 4.) 5.) 6.)
What are the types of communication used in the department? Are the types of communication used effective? Do you often get troubles when communicating with other people? Do you prefer written or Verbal communication? What do you think are barriers to effective communication? What do you think are some points that should be taken in to action to improve the daily communication process in your organization?
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Schedule
Date
Activities
Comments
2nd September, 2018
Topic of investigation was chosen
Topic was approved by teacher
3rd Objectives and aims were decided September,2018
Two aims were approved
4th Letter of Correspondence was September,2018 written and sent to company
It was approved by the teacher
5th Interview was prepared September,2018
Questions were approved by the teacher
6th I visited Banks DIH Limited September,2018
The researcher was needed early for appointment
7th Employees were interviewed and September,2018 information were recorded
Writing materials were needed to take down information
8th Researcher was taken on a tour September,2018 around office
All observations were made and recorded
9th September ,2018
The researcher understand how crucial communication is.
Observations were made to how employees work in the department
10th Questioned manager about rules, September,2018 regulations etc.
Important information was gathered
11th Information about office September,2018 equipment was collected
This was very important
12th Was requested by the manager September,2018
Manager thanked me for choosing their business for the site of research and wished me good luck for my SBA.
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Regulations
No Smoking signs were among the first of signs that the researcher researcher saw around the department. All health services and facilities were in perfect working conditions a nd present in the organization. Sanitation lessons in the form of charts were on the walls portraying how to wash hands etc.
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Report The business I researches was Banks DIH limited.The business is know n ation wide as the biggest producer of alcholic and non-alcoholic beverages.The reason why this business was chosen for this topic is that it is quite large and has a lot of employees. emplo yees. Therefore that meant tht the use of communication would be used a lot.The topic was an investigation into the types of communication department at
Banks DIH Limited. Two functions of the communication department in this organisation are Building relationships with customers and responding to inquiries from the public. Duties in this area include producing newsletters, brochures and other printed materials designed for the general public.
Some of the problems encountered while carrying out this research were as follows :
Because of some policies some information were withheld because of the confidentiality resulting in inadequate data. Some employees had hesitated to conduct the interview because of thei heavy work load. To reach on the specific date d ate of appointment was hectic because of o f transportation and the date inself causing the researcher to miss school. Timing of interviewing employees did not coincide with employees. Some of the findings were as follows :
The types of communications used were verbal communication , oral communication ,written communication, electronical communication Good communication matters at work because few jobs are solo acts. It takes communication to work on a team, and even people working alone have to report to their bosses. If you run a business, you have to tell employees what's expected of them. Bad communication leads to errors, failure and sometimes lawsuits. Effective communication helps prevent them. Good solid organizational communication eliminates barriers; resolve problems and builds stronger workplace relationships for for increased productivity. There are many potential problems that can be caused by poor communication skills such as increased amounts of employee turnover, high amounts of call outs, poor customer service skills, diminished productivity and the lack of focus Recommendations
Customizable Work Environments While some companies have created vibrant and flexible workspaces for the way people truly think, create and work, it's still not the norm. To attract and retain top performers,
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companies need to allow more freedom for out-of-the-box out-o f-the-box workspaces: standing, pacing, being messy, telecommuting,napping and even art. Give staff a say in how they work, and watch their productivity soar.
Encourage more communication, collaboration, and feedback between departments, as well as between management and staff. This will liven up the stream of ideas, resulting in a more productive team overall.
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Office equipment used Date 2018-10-20
Equipment used computer
Purpose of equipment Keeping records of transactions etc.
2018-10-20
Facsimile (Fax machine)
2018-10-20
Printer(all in one )
Used to facilitate the transmission of copying documents. A single machine used to copy scan and print documents.
2018-10-20
Shredder
Avery useful equipment that literally shreds paper into narrow strips
Suitability for tasks It allows for electronic stock taking and reduces time spent to do it manually. It reduces problems of postal services It is a wise economic decision since the equipment saves office space, time and money. It reduces storage space and protect from identity theft.
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Bibliography Name John Mango Julie mango John Adams Mark Anthony
Date 2018-09-07 2018-09-07 2018-09-07 2018-09-07
Place Business Place Business Place Business Place Business Place
Adams Lewis
2018-09-07
Business Place
Job title Manager Purchasing clerk Filing clerk Supervisor Assistant supervisor
https://www.linkedin.com/pulse/top-3-benefits-effective-communication-workplace jamelah-henry jamelah -henry
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