MineScape Release Notes and Installation Guide MineScape 5.7 Hotfix 1
© Copyright 2014 ABB All Rights Reserved Confidential and Proprietary Friday, 7 March 2014 Legal Disclaimer The product described in this documentation may be connected to, and/or communicate information and data via, a network interface, which should be connected to a secure network. It is your sole responsibility to ensure a secure connection to the network and to establish and maintain appropriate measures (such as but not limited to the installation of firewalls, application of authentication measures, encryption of data, installation of antivirus programs, etc.) to protect the product, the network, your systems, and the interface against any kind of security breach, unauthorised access, interference, intrusion, leakage, damage, or corruption or theft of data. We are not liable for damages or losses related to any such security breach, unauthorised access, interference, intrusion, leakage, damage, or corruption or theft of data.
Contents
Contents Release Notes
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Hotfix 1 ..............................................................................................................................................7 Bug Fixes ...................................................................................................................................7 Ventyx SubscribeNET
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Logging in to SubscribeNET..............................................................................................................7 Downloading and Installing a Hotfixes
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Downloading MineScape Installation Files ........................................................................................8 Configuring Download Preferences ...........................................................................................9 Installing a Hotfix .............................................................................................................................11 Appendix 1: Known SubscribeNET Errors
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Incorrect login details ......................................................................................................................13 Appendix 2: Known Download and Installation Errors
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Downloading Files ...........................................................................................................................13 FTP not allowed or unable to connect to FTP server ..............................................................13 Installation .......................................................................................................................................13 Unsuccessful installation of a hotfix .........................................................................................13 Could not find a valid java virtual machine to load ...................................................................13 Another version of this product is already installed. ................................................................13 Not enough disk space.............................................................................................................13 Installation is slow ....................................................................................................................13 System Requirements
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MineScape Users ............................................................................................................................14 MineScape Servers .........................................................................................................................15 Third-Party Requirements ...............................................................................................................15 MineScape/Microsoft Windows Support Matrix ...............................................................................16 Windows 7 Memory Limits ..............................................................................................................16 MineScape/Oracle Support Matrix ..................................................................................................17 Product Support
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MineScape Help Desks ...................................................................................................................18 Ventyx Customer Care ....................................................................................................................19
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MineScape Release Notes
Release Notes This section provides a complete list of enhancements and bug fixes for existing MineScape 5.7 functionality.
Hotfix 1 Bug Fixes Block Model Reserves » Categorisation - The "Cannot open block model" error message is displayed. This issue only occurs when the block model is located under a MINSITE folder (local or networked). The Reserves » Categorisation option works as expected when the block model file is copied to a local folder. #32306
Ventyx SubscribeNET The MineScape Software Distribution website is a secure website that provides you with 24/7 access to your software and licenses. Note: The MineScape Software Distribution website is best viewed with Microsoft Internet Explorer.
Logging in to SubscribeNET Activity Steps 1. Open a web browser and browse to the MineScape Software Distribution Site: https://ventyx.flexnetoperations.com The login page displays:
2. Enter the Login ID and Password that you received in an email from
[email protected] with the subject: "Welcome to Ventyx MineScape On-line Software Distribution Website! 3. Click Login. If your login details are refused, contact your local MineScape support desk.
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MineScape Release Notes
Downloading and Installing a Hotfixes This section provides step-by-step instructions to download, install, and uninstall a MineScape hotfix. MineScape installation files can be downloaded from the official Ventyx Software Distribution website. Note: A valid login ID and password is needed in order to access the Ventyx Software Distribution website. Please check your SubscribeNET Welcome email for login details.
Downloading MineScape Installation Files Activity Steps 1. Log in to the MineScape Software Distribution website. See Logging in to SubscribeNET on page 7 for more details. The Product Information page displays.
2. Click the MineScape 5.7 hyperlink. The Software Terms and Conditions page displays. 3. Click I Agree to accept the terms and conditions. 4. Locate the MineScape 5.7 entry. 5. Click the VentyxMineScape_v57_HF1.exe hyperlink The installation file is downloaded using your current download preferences. If the Mass Download check box is selected, you are able to download multiple files at once by clicking the Download Selected Files button. See Configuring Download Preferences on page 9.
When using FTP or HTTPS 1. Select the download folder. The installation file will be saved to this folder. Check your web browser settings if you are not prompted for a download folder. 2. Click Save.
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MineScape Release Notes
When using Download Manager or Mass Download The Download Manager window and confirmation prompt will display.
1. Click Browse. 2. Select the download folder. The installation file will be saved to this folder. 3. Click Select. 4. Click OK. Note: The Download Manager option and the Mass Download check box require the Java Runtime Environment. The latest Java Runtime Environment can be downloaded from the official Java web site.
Configuring Download Preferences Activity Steps 1. Log in to the Ventyx Software Distribution Site. See Logging in to SubscribeNET on page 7 for more details. The Product Information page displays. 2. Click Download Preferences.
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MineScape Release Notes
3. Select the download method.
FTP - Download files through your web browser using the File Transfer Protocol. This is the default option.
HTTP - Download files through your web browser using secure SSL encryption. This is the most common option and should be used when a company firewall blocks the File Transfer Protocol.
Download Manager - Download files using an applet-based download manager.
Click the Mass Download check box if you want to download multiple files at once. When enabled, select the appropriate check box on the download page before clicking the Download Selected Files button. An applet-based download manager will be used to queue the files for download.
Note: The Download Manager option and the Mass Download check box require the Java Runtime Environment. The latest Java Runtime Environment can be downloaded from the official Java web site. 4. Click Save.
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MineScape Release Notes
Installing a Hotfix Note: A hotfix installation must be run by a user with administrative privileges. Contact your local network administrator or support desk for assistance. All open MineScape 5.4 sessions should also be closed prior to installing a hotfix.
Activity Steps 1. Double-click on the VentyxMineScape_v57_Hotfix1.exe file. The MineScape 5.7 Hotfix 1 Installation splash screen displays.
2. Click Install. Once selected, a progress bar is displayed. 3. Click Finish. An installation log file (ms_patch.log) will be created and stored within your C:\Documents and Settings\
\Local Settings\Temp folder. Click on the displayed hyperlink to view the log file's contents. The Release Notes will also be displayed through a web browser after successfully installing the hotfix.
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MineScape Release Notes
Appendix 1: Known SubscribeNET Errors Incorrect login details Ensure the user name and password details are entered correctly. Passwords are case-sensitive. A temporary password can be requested via the Password Finder page. https://ventyx.flexnetoperations.com/control/minc/password
Appendix 2: Known Download and Installation Errors Downloading Files FTP not allowed or unable to connect to FTP server FTP data transfer may be blocked by local network security and firewall settings. If this is the case, then change the default download method to HTTPS. See Configuring Download Preferences on page 9.
Installation Unsuccessful installation of a hotfix
Ensure you exit MineScape before installing the hotfix. MineScape 5.7 must be installed.
Could not find a valid java virtual machine to load A Java virtual machine needs to be loaded in order to install the MineScape License Server software. The latest Java runtime environment can be downloaded from the official Java web site.
Another version of this product is already installed. The existing MineScape installation needs to be removed.
Not enough disk space You need to make more space available on the disk where you are installing the product or choose a new disk location.
Installation is slow Ensure enough RAM is available on the current machine. All open applications should be closed before running the installation. Anti-virus software can result in slow installation speeds and should be temporarily disabled. Note: Contact your local network administrator or support desk before attempting to disable anti-virus software.
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MineScape Release Notes
System Requirements MineScape Users The following system requirements are recommended for MineScape users: Minimum Requirements Operating Systems
Microsoft Windows 7 Professional, Enterprise or Ultimate Edition 32-bit Microsoft Windows 7 Professional, Enterprise or Ultimate Edition 64-bit
Processor
3 GHz Intel Dual Core or greater.
RAM
4 GB or greater.
Hard Disk
Up to 800 MB of free disk space for the full MineScape 5.7 installation. Up to 20 MB of free disk space for the MineScape License Server installation.
Additional disk space will be required for project files and databases. Graphics Card
512 MB or greater DirectX compatible.
Mouse
3-button mouse with a scroll wheel.
Monitor
Large format widescreen monitor. Dual monitors are also supported.
Recommended Requirements Operating Systems
Microsoft Windows 7 Professional, Enterprise or Ultimate Edition 32-bit Microsoft Windows 7 Professional, Enterprise or Ultimate Edition 64-bit
Processor
2 GHz Intel Quad Core or greater.
RAM
8 GB or greater.
Hard Disk
Up to 800 MB of free disk space for the full MineScape 5.7 installation. Up to 20 MB of free disk space for the MineScape License Server installation.
Additional disk space will be required for project files and databases. Graphics Card
512 MB or greater DirectX compatible.
Mouse
3-button mouse with a scroll wheel.
Monitor
Large format widescreen monitor. Dual monitors are also supported.
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MineScape Release Notes
MineScape Servers The following system requirements are recommended for MineScape servers: Operating Systems
Microsoft Windows Server 2008 R2
Processor
Multi Core Intel Xeon.
RAM
16 to 32 GB.
Hard Disk
Up to 42 MB of free disk space for the MineScape 5.7 'Server' installation. Up to 20 MB of free disk space for the MineScape License Server installation.
Additional disk space will be required for project files and databases. RAID 5 is recommended for increased performance and reliability. Network Interface
2 x Ethernet 100/1000 BaseT.
Virtual Machine
A virtual machine does not support Direct3D video acceleration. MineScape's licensing environment does not support this scenario.
Note: The MineScape GDB plugin does not support the Microsoft Windows Server 2008 R2 operating system.
Third-Party Requirements Microsoft
Microsoft .NET Framework 4.5
Microsoft DirectX 9.0c minimum http://www.microsoft.com/en-au/download/details.aspx?id=34429
Note: A Microsoft .NET Framework 4.5 installer is included with the MineScape 5.7 installation package. An existing Microsoft .NET Framework 4.5 installation must be found on your system in order to successfully install MineScape 5.7. If a Microsoft .NET Framework 4.5 installation is not present on your system, you will be prompted to install it.
Oracle Oracle Enterprise, Standard Edition or Personal Edition database (32-bit only) is required for the MineScape GDB plugin.
Minimum - Oracle 9i 32-bit
Recommended - Oracle 11g 32 bit
Note: Up to 2 GB of free disk space is required for the Oracle installation. Additional disk space will be required for database files.
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MineScape Release Notes
Java A Java virtual machine needs to be loaded in order to install the MineScape License Server. The Java Runtime Environment version 5.0 is also required by the MineScape GDB reporting system. Java Runtime version 7.0 can be installed when installing the MineScape Client. The latest Java Runtime Environment can be downloaded from the official Java website: http://www.java.com/
Adobe Reader Adobe Reader version 10 is recommended for plotting within MineScape 5.4. Newer Adobe Reader drivers, such as version 11, have not been tested against MineScape 5.4 and may produce undesirable results. http://www.adobe.com/downloads.html
MineScape/Microsoft Windows Support Matrix Operating System
Supported
Windows XP 32-bit Windows XP 64-bit Windows 7 32-bit Windows 7 64-bit Note: Microsoft Windows XP is not supported by MineScape 5.4 and its associated plugins.
Windows 7 Memory Limits The following table lists the physical memory limits for Windows 7. Version Windows 7 Ultimate Windows 7 Enterprise Windows 7 Professional Windows 7 Home Premium Windows 7 Home Basic Windows 7 Starter
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32-bit
64-bit
4 GB
192 GB
4 GB
192 GB
4 GB
192 GB
4 GB
16 GB
4 GB
8 GB
2 GB
n/a
MineScape Release Notes
MineScape/Oracle Support Matrix Version
Windows XP 32-bit
Windows XP 64-bit
Windows 7 32-bit
Windows 7 64-bit
Oracle 9i (32-bit) Oracle 10g (32-bit) Oracle 11g (32-bit) Note: Oracle does not support or recommend their Oracle 32-bit Database Software on Windows 64bit operating systems.
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MineScape Release Notes
Product Support MineScape Help Desks Asia Pacific Help Centre:
Brisbane, Australia
Office Hours:
8:00 AM - 4:30 PM AEST (UTC +10)
Telephone:
+61 (7) 3303 3300
Email:
[email protected]
Website:
http://www.ventyx.com/
Europe, Middle East and Africa Help Centre:
Johannesburg, South Africa
Office Hours:
8:30 AM - 5:00 PM SAST (UTC +2)
Telephone:
+27 (0) 11 260 4800
Email:
[email protected]
Website:
http://www.ventyx.com/
Latin America Help Centre:
Santiago, Chile
Office Hours:
9:00 AM - 7:00 PM Chilean Time Zone (UTC -4)
Telephone:
+56 (2) 370 2760
Email:
[email protected]
Website:
http://www.ventyx.com/
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MineScape Release Notes
North America Help Centre:
Denver, Colorado
Office Hours:
8:30am - 5:30pm MT (UTC -6)
Telephone:
+1 (303) 685 8190
Fax:
+1 (303) 4468 8664
Email:
[email protected]
Website:
http://www.ventyx.com/
Ventyx Customer Care Ventyx is dedicated to meeting the needs of our valued customers and providing solutions, services, support that help them take their business to the next level. We also foster collaboration and knowledge-sharing across the Ventyx customer community and from Ventyx experts across the globe. The Ventyx Customer Centre is available only to licensed Ventyx users. http://customers.mincom.com/Customer_Center/Support/
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