For software version 1.16.3.104 Document Part Number: 830-01723-14 February 19, 2010
MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes This document describes the MALC-XP-150A and Raptor-XP-150A 1.16.3.104 release and includes the following information:
•
General information, page 2
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New Features, page 8
•
Known Issues, page 9
•
Upgrading or downgrading software, page 12
•
Bidirectional SFP software compatibility, page 15
•
Contacting Global Service and Support, page 15 This release note provides a summary of the new MALC-XP-150A and Raptor-XP-150A features using the feature default settings and related procedures. For more detailed information and procedures, see the MALC-XP-150A Hardware Installation and Configuration Guide, Raptor-XP-150A Hardware Installation and Configuration Guide, and the ZHONE CLI Reference Guide at:
http://zhone.com/support/manuals/ For firmware downloads, see the Support download page at: http://zhone.com/support/downloads/
Zhone Technologies @Zhone Way 7001 Oakport Street Oakland, CA 94621 USA Copyright © 2010 Zhone Technologies, Inc.
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MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes
General information This document describes important features, known issues, upgrading procedures and other aspects of the MALC-XP-150A and Raptor-XP-150A 1.16.3.104 release.
MALC-XP-150A overview The MALC-XP-150A platform provides a low-cost, high-density subscriber access concentration in the Zhone Single Line Multi-Service (SLMS) architecture. The MALC-XP-150A is a next generation design that carries data, voice, and video services over copper or fiber Fast Ethernet/Gigabit Ethernet (FE/GE) uplinks from a compact 1U Broadband Loop Carrier (BLC). The MALC-XP-150A supports 48 ports of ADSL2+ traffic and life-line POTS to deliver high-definition, multiple standard definition video streams, high speed data, and packet voice services to each subscriber. The MALC-XP-150A can be deployed in Central Office environments, outdoor cabinets, or controlled environmental vaults for remote terminal applications. The FE/GE Uplinks from the MALC-XP-150A enable network providers to provision voice, data, and video services on a single platform and leverage the existing infrastructure going to the Digital Loop Carrier (DLC) locations. The MALC-XP-150A also supports standards-based Resilient Packet Ring (RPR) configurations that provide cost-effective and bandwidth efficient traffic management with the quality assurance and network resiliency of less than 50 millisecond restoration times. Figure 1 shows the front MALC-XP-150A bezel and Figure 2 shows the rear view. Figure 1: MALC-XP-150A front bezel
er di
ag
/f
au
lt op
er
at
io
na
l up
lin
k
1 up
lin
k
2
ra0703
w po
Figure 2: MALC-XP-150A rear view N/O
COM N/C
ZHONE TECHNOLOGIES, INC MODEL: MALC-XP
ADSL+POTS 25-48
PORT 3 PORT 1
48VDC
PORT 2
ADSL+POTS 1-24
2.5A
POWER
2
DIAG/FAULT
T1 LINK
10/100
TEST ACCESS
MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes
TEST CONTROL
SERIAL
ma0708
-
OPERATIONAL
POWER
ALARMS
+
General information
Raptor-XP-150A overview The Raptor-XP-150A platform provides low-cost, high-density subscriber access concentration in the Zhone Single Line Multi-Service (SLMS) architecture. The Raptor-XP-150A can be deployed in Central Office environments, outdoor cabinets, or controlled environmental vaults for remote terminal applications. The Raptor-XP-150A is intended for restricted access locations only. The Raptor-XP-150A is a next generation design that carries data and video services over DSL and Fast Ethernet/Gigabit Ethernet (FE/GE) lines. The Raptor-XP-150A aggregates local loop traffic from a variety of media and sends it to an upstream Fast Ethernet/Gigabit Ethernet device. The Raptor-XP-150A supports 48 ports of ADSL2+ traffic and life-line POTS to deliver high-definition, multiple standard definition video streams, high speed data, and voice services to each subscriber. The dual uplink from the Raptor-XP-150A enables network providers to provision all classes of services in a single platform and leverage the existing copper infrastructure going to the Digital Loop Carrier (DLC) locations. The Raptor-XP-150A include models that support 600 ohm and 900 ohm POTS splitters as well as Annex A support. Figure 3, Figure 4, and Figure 5 show the Raptor-XP-150A front bezel, and the Raptor-XP-150A rear view with and without splitters. Figure 3: Raptor-XP-150A front bezel
g dia
lt au /f
l na io at er op
k lin up
1
k lin up
2
ra0703
er w po
Figure 4: Raptor-XP-150A rear view without splitters N/O
COM N/C
ZHONE TECHNOLOGIES, INC MODEL: RAPTOR-XP
ADSL+POTS 25-48
PORT 3 PORT 1
48VDC
PORT 2
ADSL+POTS 1-24
2.5A DIAG/FAULT
POWER
10/100
T1 LINK
TEST ACCESS
TEST CONTROL
SERIAL
ra0701
OPERATIONAL
POWER
ALARMS
-
+
Figure 5: Raptor-XP-150A rear view with splitters ALARMS N/O
COM N/C
ZHONE TECHNOLOGIES, INC MODEL: RAPTOR-XP
POTS 1-24
ADSL+POTS 25-48
PORT 3 PORT 1
48VDC
PORT 2
ADSL+POTS 1-24
2.5A
POWER
DIAG/FAULT
T1 LINK
10/100
TEST ACCESS
TEST CONTROL
SERIAL
ra0702
OPERATIONAL
POWER
POTS 25-48
-
+
MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes
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MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes
MALC-XP-150A and Raptor-XP-150A features MALC-XP-150A and Raptor-XP-150A chassis The MALC-XP-150A and Raptor-XP-150A chassis support:
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Test access and test control
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Alarm relay contacts to provide Central Office-based alarm monitoring when there is a critical alarm or loss of power to the unit.
Subscriber ADSL/ADSL2+ interface The MALC-XP-150A and Raptor-XP-150A support the ANSI T1.413 Issue 2, G.992.1 (G.dmt), G.992.2 (G.lite) and ITU G.992.5 ADSL/ADSL2+ standards.
Small Form Factor Pluggables (SFPs) The MALC-XP-150A and Raptor-XP-150A uplink interfaces support several types of FE/GE small form factor pluggables (SFPs) depending on the protocol, fiber type, and distance requirements.
Fast Ethernet/Gigabit Ethernet uplink interface The MALC-XP-150A and Raptor-XP-150A provide two high-speed Fast/ Gigabit Ethernet uplink interfaces including support for resilient packet ring (RPR) networks, link aggregation, and high speed data applications.
IP and data support The MALC-XP-150A and Raptor-XP-150A provide the following key data services:
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IP forwarding and routing—incoming packets from an interface are forwarded to the appropriate output interface using the routing table rules.
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IP redundancy
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Routed or bridged encapsulation.
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DHCP servers for user IP address configuration and to setup DHCP relay.
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Numbered or unnumbered interfaces.
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Transparent bridging, VLAN bridging, intralinks, transparent LAN Service (TLS) and hub
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Type of Service (TOS) and Class of Service (COS) processing
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IP Service Level Agreement (IPSLA)
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Secure bridging
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802.3ad Link Aggregation and LACP
MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes
General information
•
802.1w Rapid Spanning Tree Protocol
Management The MALC-XP-150A and Raptor-XP-150A have two primary management interfaces: a local craft RS-232 and 10/100 Ethernet. After establishing a connection to the MALC-XP-150A or Raptor-XP-150A, administrators can manage the device using the Command Line Interface (CLI), Web GUI, SNMP, or ZMS.
Radius support The MALC-XP-150A and Raptor-XP-150A support local and RADIUS (Remote Authentication Dial In User Service) access authentication. The MALC-XP-150A and Raptor-XP-150A can be configured for local authentication, RADIUS authentication, or RADIUS then local authentication. RADIUS users are configured with the Service-Type attribute as Administrative-User or NAS-Prompt-User. RADIUS is used for only login authentication, not severity levels.
POTS to VOIP voice services (MALC-XP-150A only) The MALC-XP-150A provides POTS to VOIP voice services using either SIP, SIP PLAR, MGCP, or H. 248 (MEGACO) protocols.
Serial (craft) interface The MALC-XP-150A and Raptor-XP-150A provide an out-of-band RS232 D serial (craft) interface for managing the unit. To access the serial port, configure the terminal interface software with these settings:
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9600 bps
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8 data bits
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No parity
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1 stop bit
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No flow control
10/100 Ethernet interface The MALC-XP-150A and Raptor-XP-150A have a single 10/100 BaseT full duplex Ethernet interface (ethernet1) for management traffic. This interface is configured with the default IP address 192.168.10/1.24. Connect a PC to the 10/100 Ethernet port using a cross-over cable and create a route to this interface for local device management. You can Telnet to the device or point your browser to the IP address to access the Web GUI interface.
MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes
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MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes
Managing the MALC-XP-150A and Raptor-XP-150A with Zhone Web User Interface The MALC-XP-150A and Raptor-XP-150A provide a Web User Interface that can be used to configure, test, and administer the device. The default login is admin and the default password is zhone.The default IP address for the MALC-XP-150A or Raptor-XP-150A Web User Interface is 192.168.10.1. To manage the MALC-XP-150A or Raptor-XP-150A using the Zhone Web User Interface:
•
Default IP address To access the device through the Web Interface Tool through the default device IP address, either access the device through the console port or set the IP address on the management PC to any address in the 192.168.10.0 subnet except 192.168.10.1. The IP address 192.168.10.1 is used as the default address of the 10/100 management port on the device.
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Configured IP interface To access the device through the Web Interface Tool through an IP address that is different from the default IP address/subnet, connect directly to the device using the console port or an accessible Ethernet switch/hub. Delete the default autoconfig IP address and add the desired IP address. If the new IP address is not compatible with the address of the management PC, the connection to the device will be lost. Change the address of the management PC to be compatible with the device address. Using the Web Interface Tool, configure a default route to the management PC. A default route must be created before the device is accessible across subnets outside the default subnet.
zSH> delete ip-interface-record AutoConfig/ip zSH> interface add 1-1-1-0/eth vlan 94 172.24.94.103/24 Created ip-interface-record ethernet2-94/ip zSH> route add default 172.24.94.254 1
From a PC connected to the 10/100 or GigE port on the MALC-XP-150A or the Raptor-XP-150A, ensure the IP address on the PC is in the same subnet as the MALC-XP-150A or Raptor-XP-150A IP address. By default, the IP address 192.168.10.1 is assigned to the 10/100 Ethernet port (1-1-1-0/eth). Note: A cross-over cable is required to manage the MALC-XP-150A or Raptor-XP-150A from the 10/100 or GigE port.
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MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes
General information
To launch the Zhone Web User Interface, in a browser URL address space on the PC enter the IP address configured on the MALC-XP-150A or Raptor-XP-150A. The Zhone Web User Interface launches and displays the Login window for the MALC-XP-150A or Raptor-XP-150A. Note: The Web UI supports only Internet Explorer and Mozilla browsers. Figure 6: Zhone Web User Interface Login Screen
On the Login page, enter the user name and password. The default user name is admin and the default password is zhone. Click the desired menu to display the management options. For online help, click the Help icon
or product title in any window.
Note: To completely remove Web User Interface access, delete the .tar file with the CLI command, del. For example del malcxp5_http.tar.
MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes
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MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes
NEW FEATURES New features in 1.16.3.104 The MALC-XP-150A and Raptor-XP-150A 1.16.3.104 release contains the following new features:
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ADSL2+ cabinet mode, page 8
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ADSL2+ line rate on PPPoE-IA signaling, page 8
For configuration information on these new features, please see the MALC-XP-150A Hardware Installation and Configuration Guide or the Raptor-XP-150A Hardware Installation and Configuration Guide.
ADSL2+ cabinet mode Cabinet mode is supported on the Raptor-XP-150A and the MALC-XP-150A and is usually employed in systems located in outside plants or street cabinets which share the same binder group as ADSL services originating from the CO. When enabled, the Cabinet Mode feature disables the use of all downstream frequencies below ~1.1MHz. While cabinet mode is beneficial in reducing the disturbances on adjacent ADSL services from the CO, it does so by reducing the frequencies available for ADSL services from the Raptor-XP-150A and the MALC-XP-150A. This reduction of frequencies will diminish the overall rate and reach performance of DSL services from the Raptor-XP-150A and the MALC-XP-150A. Therefore, this feature should only be used in situations where the Raptor-XP-150A and the MALC-XP-150A are adversely affecting the performance of ADSL services from the CO, or when mandated by the incumbent carrier in loop unbundling applications. Note: For cabinet mode operations, the CPE device on the connection must also support cabinet mode and be configured to respond to a shift in frequencies used during link and line training sequences. If the CPE is not able to respond to shifts in frequencies during link and line training sequences, it may take a long time, if ever, to establish sync between the CPE and the XP DSLAM.
ADSL2+ line rate on PPPoE-IA signaling PPP headend servers (also known as Broadband Remote Access Servers or BRAS) authenticate and manage predominately DSL customers. TR-101 defines information which is entered into the packets when creating Point to
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MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes
Known Issues
Point Protocol over Ethernet connection via an Intermediate Agent (PPPoE Intermediate Agent). PPP sessions take place two ways on the Raptor-XP-150A and MALC-XP-150A. First using PPPoE-IA, the PPP intermediate agent snoops PPPoE packets and inserts information as needed through user provisioning. The second way is when PPPoA is enabled, the XP converts PPPoA sessions that take place with the customer CPE, and initiates a PPPoE session with the BRAS. The PPPoE Intermediate Agent option is implemented by applying a bridge filter to the bridge-interface-record of a bridge by creating a packet-rule-record with the packetRuleType parameter set to bridgeinsertpppoevendortag and the packetRuleValue set to the customized string which identifies the circuit ID to be inserted into PADI and PADR packets. Another requirement in TR-101 specifies the format for ADSL upstream and downstream rates and how they are added to the PPP packet Vendor Specific Tag as sub-options 0x81 and 0x82, respectively. When the bridgeinsertpppoevendortag packet rule is entered both upstream and downstream ADSL line rate information is added into the PPP PADI and PADR packets going to the server. This line rate information gives the headend BRAS system visibility to individual line rates so that it can manage the total bandwidth being forwarded to the line. To verify the line rate information you can compare the line rate information displayed in the dslstat command with the line rate information received at the BRAS, or by using a packet inspection tool to confirm that the line rate data has been added to the packets.
Known Issues This section describes known issues in this 1.16.3.104 release. Note: Do not start the WebGUI until the unit has completely booted. The boot sequence can be verified through the CLI prompt.
General ◊ ◊ ◊
Raptor-XP-150A allows services to be configured on Ethernet ports configured with Link Aggregation. SSH works when security is disabled. s-tag or VLAN tag stripping fails for eth2 or eth3 linked at 10 Mbps or 100 Mbps.
MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes
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MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes
◊ ◊ ◊ ◊
RaptorXP linkagg if-translate when admined down still shows as up on showline. B/L: Bandwidth limiting does not work on egress traffic. A MalcXP changed from a country that uses g711alaw to a country that uses g711mulaw still shows g711alaw on the subscriber connection listing. MalcXP Dest. MAC Swapping: traffic goes through even when an incorrect MAC address is applied to bridge connections. Workaround: Use correct MAC address format.
◊ ◊ ◊
MalcXP command audit not available on XP system. RaptorXP packetRuleValue under packet rule record dstmacswapstatic accepts any value and there is no limit to number packet-rule provisioning. MalcXP fatal seen when voice connections were deleted when call were still active. Workaround: Make sure calls are not active before deleting voice
connections.
◊ ◊ ◊ ◊
Malcxp error msg "tnettask: IfSendVlanInfo: ip muxIoctl() EIOVLANINFO failed" when provisioning conflicts with auto-config. RaptorXP linkagg if-translate when admined down still shows as up on showline. Some SSH1 clients do not work. SSH2 clients should be used when creating an SSH connection with the MALC-XP-150A and Raptor-XP-150A. Bulk deletion of VoIP subscribers from ZMS may cause incomplete de-provisioning. Workaround: Delete one subscriber at a time.
◊
bridge add command: although the help shows "txtd" and "rxtd" as legal parameters for the Raptor-XP-150A, only the "td" parameter in the downstream direction (from the XP toward the CPE) should be used instead of "txtd" and "rxtd". The policing in the upstream direction (from the CPE toward the XP) is currently not supported in the Raptor-XP-150A. Workaround: In order to limit the rate in the upstream direction, use the DSL
train rate in the ADSL profile.
◊
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Multicast counters do not increase on RPR physical when running routed video.
MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes
Web GUI
◊ ◊ ◊
PVC statistics report 0 on PVC(s) passing traffic. HUB: Use only a maximum of 2 ports in HUB mode in the MALC-XP-150A and Raptor-XP-150A. Alarm Contacts 3 and 4 are not supported by the device.
Ethernet octet statistics are currently not supported on the MALC-XP-150A or Raptor-XP-150A ◊
*Ethernet octet counter accuracy is wrong.
◊
*Ethernet octet counters report 0 on MALC-XP-150A.
◊
Ethernet octet counters report 0 on Raptor-XP-150A.
◊
*“LinkAgg is set to auto mode on this gigE port” message is seen on console.
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*linkagg operational status shows down.
Web GUI
◊ ◊ ◊
◊
RSTP, LACP, and Secure mode are currently not supported in Web UI on MALC-XP-150A or Raptor-XP-150A In the Web UI for the RaptorXP ipobridge ip no stats are available. It is noticed that when the device is managed using WEBUI and ZMS simultaneously and the profiles such as (bridge, hosts, voice connections) are deleted using one or the other, there are dangling profiles left over in the device. Invalid default route shows up in WebGUI. Subnet route configured 172.0.0.0/24 --> 172.24.200.254.
◊
ADSL physical performance statistics are incorrect for adsl performance.
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Major RPR span down alarm does not show in WEBUI shelf LED's.
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"iprec: IP rec not found" error message on retrieving IP, voice or bridge interfaces.
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Multicast packets statistics do not increment (Both ZMS & WEBUI).
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No automatic refresh of file transfer status.
MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes
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MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes
◊ ◊
The video uplink bridge is displayed under data bridges. It takes sometimes more than 30 seconds for WEBUI to display large tables. During this time the webGUI becomes unusable.
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Invalid fields on bridge statistics.
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LED status does not show up on WEBUI status screen on device view.
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Alarm Contact 3 and 4 should be removed from status view. These alarm contacts are not supported by device.
Upgrading or downgrading software This section explains how to back up configurations, upgrade, and downgrade the Raptor-XP-150A or MALC-XP-150A software.
Backing up the configuration To back up your configuration, use the dump command with the following syntax: dump network [host filename]
To back up your configuration to the network: 1
Create a file in the destination location of the TFTP server and make it writable.
2
To save the configuration to a file on a TFTP server, enter dump network with the IP address of the server and the filename where the configuration will be stored. In this case, 192.168.8.21 mxp.cfg: zSH> dump network 192.168.8.21 mxp.cfg
Upgrading system software higher than 1.4.1 Before upgrading the system software, create a restore file in the onreboot directory at the /card1 level to save your current system configuration in case you need to revert to a previous release. 1
To create the onreboot directory if one does not already exists in the / card1 directory, back up the current configuration file to the onreboot directory, and return to the /card1 directory, enter: zSH> zSH> zSH> zSH>
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mkdir onreboot cd onreboot dump file restore cd..
MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes
Upgrading or downgrading software
This is the file used to restore the system configuration or revert to a previous release. The restore file can be validated using the restore validate
command. Note: The restore filename is reserved for the backup and restore process and should not be used outside of this process. 2
To copy the new system boot image software to the flash memory with image download, enter the following with malc5xp.bin or raptorxp5.bin as the .bin files: zSH> image download
192.168.8.21 malcxp5.bin
192.168.8.21 is the TFTP server, and malcxp5.bin or raptorxp5.bin is the name of the file of the earlier version of software. To access the Web UI for the MALC-XP-150A or the Raptor-XP-150A you need to download the malcxp5_http.tar or the raptorxp5_http.tar file into the /card1 directory: Caution: When performing a software upgrade, you must download the corresponding http.tar file into the /card1 directory. When performing a software downgrade, you must go back to the http.tar file associated with that previous version of the software and download that corresponding http.tar file into the /card1 directory. zSH> file download 192.168.8.21 malcxp5_http.tar malcxp5_http.tar
where 192.168.8.21 is the host server, and malcxp5_http.tar or raptorxp5_http.tar is the name of the software image. Note: Both the software image and the malcxp5_http.tar or raptorxp5_http.tar file must be in the same directory, /card1. 3
To reboot the system with the new configuration, enter systemreboot: zSH> systemreboot
The system reboots with the new configuration. This may take several minutes to complete. After the system is rebooted, the Web UI will be available in the Web browser at the IP address you downloaded the .tar file into: http:// 192.168.8.21 Note: After upgrading, if you are using ZMS, perform a full config sync to ZMS.
MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes
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MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes
Downgrading the software For unplanned downgrades, contact Zhone GSS before preforming the downgrade procedures. The procedure to downgrade the software version and the http.tar files is identical to the upgrade procedure, except the system boot image is the older release in the image download and file download syntax: zSH> image download 192.168.8.21 [old image]
1
Back up your configuration using the dump command. The command uses the following syntax: dump network [host filename]
To back up the configuration to the network: a
Create the file in the destination location of the TFTP server and make it writable.
b
Save the configuration. The following example saves the configuration to a file named malcxp.cfg on the host 192.168.8.21: zSH> dump network 192.168.8.21 malcxp.cfg
2
Download the earlier version of software to the flash memory using the image download command. For example: zSH> image download 192.168.8.21 malcxp5.bin
where 192.168.8.21 is the TFTP server, and malcxp5.bin is the name of the file of the earlier version of software. 3
Download the http.tar file. Caution: When performing a software upgrade, you must download the corresponding http.tar file into the /card1 directory. When performing a software downgrade, you must go back to the http.tar file associated with that previous version of the software and download that corresponding http.tar file into the /card1 directory. zSH> file download 192.168.8.21 malcxp5_http.tar malcxp5.bin
where 192.168.8.21 is the host server, and malcxp5_http.tar or raptorxp5_http.tar is the name of the software image. Note: Both the software image and the malcxp5_http.tar or raptorxp5_http.tar file must be in the same directory, /card1. 4
Erase the previous system configuration and restore the factory default settings of the newly downloaded software: zSH> set2default
5
14
Restore the configuration that was backed up using the restore network command. For example:
MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes
Bidirectional SFP software compatibility
zSH> restore network 192.168.8.21 malcxp.cfg
Note: After upgrading, if you are using ZMS, perform a full-config-sync to the ZMS.
Bidirectional SFP software compatibility Customers using bidirectional GigE SFPs from Formerica Optcom whose part numbers are BIDI-1349-2160-006 and BIDI-4913-2160-006 (Zhone correspondent model numbers SFP-GE-BX-1310-SLC and SFP-GE-BX-1490-SLC) with software release 1.15.1 or earlier, who intend to upgrade to software release 1.16.2 or later, must ensure both devices in the ends of the single fiber connection get upgraded in the proper order detailed below or else the subtended nodes might get unreachable. Assuming there is an aggregating device and one or several aggregated (subtended) devices, the aggregated (subtended) devices must be upgraded first and rebooted with new software before the aggregating device is upgraded and rebooted. Failure to do so will prevent the aggregated (subtended) devices to link which might require local device provisioning unless a separate out-of-band management network is available.
Contacting Global Service and Support Contact Global Service and Support (GSS) if you have any questions about this or other Zhone products. Before contacting GSS, make sure you have the following information:
•
Zhone product you are using
•
System configuration
•
Software version running on the system
•
Description of the issue
Technical support If you require assistance with the installation or operation of your product, or if you want to return a product for repair under warranty, contact GSS. The contact information is as follows: E-mail
[email protected]
Telephone (North America)
877-ZHONE20
Telephone (International)
510-777-7133
Internet
www.zhone.com/support
MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes
15
MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes
If you purchased the product from an authorized dealer, distributor, Value Added Reseller (VAR), or third party, contact that supplier for technical assistance and warranty support.
Service requirements If the product malfunctions, all repairs must be performed by the manufacturer or a Zhone-authorized agent. It is the responsibility of users requiring service to report the need for service to GSS.
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MALC- XP-150A and Raptor-XP-150A 1.16.3.104 Release Notes