Multiple Choice Questions (MCQ) on Total Quality Management (TQM) – Set 1
a. b. c. d.
1-Malcolm Baldrige national quality award is for (MBNQA) Total Quality Management International Standard Organization Total Productive Maintenance Total Quality Control (Ans:a)
a. b. c. d.
2-The process mapping is a ______ diagram. Data flow Work flow Circular Audit (Ans:b)
a. b. c. d.
3-Control chart is a Process monitoring tool Process control tool Both (a) and (b) None of the above (Ans:c)
a. b. c. d.
4-The objective of ISO-9000 family of Quality management is Customer satisfaction Employee satisfaction Skill enhancement Environmental issues (Ans:a)
a. b. c. d.
5-Total Quality Management (TQM) focuses on Employee Customer Both (a) and (b) None of the above (Ans:c)
a. b. c. d.
6-Which of the following is responsible for quality objective? Top level management Middle level management Frontline management All of the above 1
(Ans:a)
a. b. c. d.
7-The following is (are) the machine down time. Waste No material Breakdown All of the above (Ans:d)
a. b. c. d.
8-TQM & ISO both focuses on Customer Employee Supplier All of the above (Ans:a)
a. b. c. d.
9-According to Deming, Quality problems are Due to management Due to method Due to machine Due to material (Ans:a)
a. b. c. d.
10-While setting Quality objective, ________ to be considered. Material quality Customer need Market demand All of the above (Ans:b) 11-Match The Following
a. b. c. d.
A. TQM promotes
1. Small change
B. Kaizen is
2. Continuous improvement
C. Quality circle can solve problem related to
3. Employee participation
D. Quality circle benefit to
4. Employee
The correct order is A-3, B-1, C-2, D-4 A-1, B-3, C-2, D-4 A-3, B-1, C-4, D-2 A-3, B-2, C-1, D-4 2
(Ans:a)
a. b. c. d.
12-_______ helps organization reduce employee turnover and absenteeism. Job design Training & development Wage revision All of the above (Ans:b)
a. b. c. d.
13-CMM stands for Capability maturity model Capability monitoring model Capability measuring model Capability matching model (Ans:a)
a. b. c. d.
14-While setting Quality objective, ________ to be considered. Customer need Organizational need Supplier need Worker need (Ans:a)
a. b. c. d.
15-Which of the following is for Environment management? ISO-9000 ISO-14000 ISO-26000 ISO-31000 (Ans:b)
Objective Questions and answers on Total Quality Management (TQM)– Set 2
a. b. c. d.
1-P-D-C-A stands for Plan-Do-check-Act Plan-Do-correct-Act Proceed-Do-check-Act Proceed-Do-correct-Act (Ans:a)
2-What is ISO? a. Indian organization for standard 3
b. Internal organization for standard c. International organization for standard d. None of the above (Ans:c)
a. b. c. d.
3-EMS stands for Environmental management system Employees management system Engineering management system Equipment management system (Ans:a)
a. b. c. d.
4-For Cpk (Process capability index) value of 1.33, the PPM is 1 63 2700 45500 (Ans:b) 5-Match The Following
a. b. c. d.
A. Bureaucratic
1. Satisfy all customer need
B. Leadership from top
2. Working together for excellence
C. Excellence mean
3. Provide consistent vision direction
D. Team work mean
4. Unlimited thinking
The correct order is A-2, B-1, C-3, D-4 A-2, B-3, C-1, D-4 A-2, B-3, C-4, D-1 A-4, B-3, C-1, D-2 (Ans:b) 6-Match the following A. Dr. Deming believes
1. Common causes
B. Ishikawa development
2. To prevent defect
C. Type of variation is due to
3. Cause & effect diagram
D. Crosby’s objective of quality
4. Histogram
The correct order is 4
a. b. c. d.
A-3, B-2, C-1, D-4 A-2, B-3, C-4, D-1 A-2, B-3, C-1, D-4 A-4, B-3, C-1, D-2 (Ans:c)
a. b. c. d.
7-Rectangle represents ________ While plotting flow chart. Step in activity Decision making Direction of flow None of the above (Ans:a)
a. b. c. d.
8- Tally chart is Process monitoring tool Data collection tool Process planning tool None of the above (Ans:b)
a. b. c. d.
9-Diamond represents ________ while plotting flow chart. Step in activity Decision making Direction of flow None of the above (Ans:b)
a. b. c. d.
10-The role of management is to provide Resources define EMS monitor the effectiveness of the system All of the above (Ans:d)
a. b. c. d.
11-ISO emphasis on Prevention Inspection Rejection All of the above (Ans:a) 12- ISO – 14001 gives stress on 5
a. b. c. d.
Plan – Do -check -Act Environmental protection Prevention rather than detection All of the above (Ans:d)
a. b. c. d.
13- Service Assurance is Confidence with customer Customer has trust Employee has knowledge All of the above (Ans:d)
a. b. c. d.
14- Following is (are) the phase(s) of intervention Formulation stage Maintenance stage Implementation stage All of the above (Ans:d)
a. b. c. d.
a. b. c. d.
15- When cpk is less than one Process is not capable Process is stable Process if highly capable None of the above (Ans:a) Multiple Choice Questions (MCQ) on Total Quality Management (TQM) – Set 3 1-Match the following A. Dr. Deming believes
1. Histogram
B. Ishikawa development
2. Common causes
C. Type of variation is due to
3. Cause & effect diagram
D. Crosby’s objective of quality
4. To prevent defect
The correct order is A-4, B-3, C-1, D-2 A-3, B-4, C-2, D-1 A-4, B-3, C-2, D-1 A-4, B-2, C-3, D-1 (Ans:c) 2-Match the following 6
a. b. c. d.
A. Dimension
1. To assess customer satisfaction level
B. Service characteristic
2. Vary from time to time
C. Customer satisfaction survey
3. Physical facility
D. Poor service is due to
4. Inadequate resource
The correct order is A-2, B-3, C-1, D-4 A-3, B-2, C-1, D-4 A-3, B-2, C-4, D-1 A-3, B-1, C-2, D-4 (Ans:) 3-Match the following
a. b. c. d.
A. ISO emphasis on
1. ISO – 9000 -2000
B. ISO
2. Qualified personnel
C. Lead assessor
3. International organization for standard
D. ISO currently in use
4. Prevention
The correct order is A-4, B-2, C-3, D-1 A-4, B-3, C-1, D-2 A-4, B-3, C-2, D-1 A-3, B-4, C-2, D-1 (Ans:c) 4-Match the following
a. b. c. d.
A. Quality approach
1. Productivity quality – cost -Delivery
B. Pillar of TQM
2. Continual improvement management
C. Need for TQM is due
3. Employee
D. TQM focuses on
4. Cut throat competition
The correct order is A-2, B-1, C-4, D-3 A-1, B-2, C-4, D-3 A-2, B-1, C-3, D-4 A-2, B-4, C-1, D-3 (Ans:a)
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5-Match the following
a. b. c. d.
A. How TQM helps in reducing cost
1. By reducing external sale
B. Calibration activity carried in company is
2. Prevention cost
C. Quality planning is
3. Appraisal cost
D. Vender assessment is
4. Appraisal cost
The correct order is A-4, B-1, C-2, D-3 A-1, B-4, C-3, D-2 A-1, B-2, C-4, D-3 A-1, B-4, C-2, D-3 (Ans:d) 6-Match the following
a. b. c. d.
A. MBQA is eligible for
1. Quality & productivity
B. Malcolm balding award seeks improvement in
2. Manufacturing organization
C. European quality award is for
3. Senior management was activity involved
D. Common elements of winners are
4. Improving efficiency
The correct order is A-2, B-1, C-4, D-3 A-1, B-2, C-4, D-3 A-2, B-1, C-3, D-4 A-2, B-4, C-1, D-3 (Ans:a) 7-Match the following
a. b. c. d.
A. Circle symbol
1. Data analysis told
B. Pareto analysis is
2. Average of reading
C. X bar means
3. Binging or end of operation
D. LCT means
4. Lower control limit
The correct order is A-3, B-2, C-1, D-4 A-3, B-1, C-2, D-4 A-1, B-3, C-2, D-4 A-3, B-1, C-4, D-2 (Ans:b)
8
8-Match the following
a. b. c. d.
A. Dimension
1. To assess customer satisfaction
B. Service characteristic
2. Inadequate resource
C. Customer satisfaction survey
3. Vary from time to time
D. Poor service is due to
4. Physical facility
The correct order is A-4, B-1, C-3, D-2 A-4, B-3, C-2, D-1 A-4, B-3, C-1, D-2 A-3, B-4, C-1, D-2 (Ans:c) 9-Match the following
a. b. c. d.
A. Forecasts
1. Systematic analysis of work
B. Estimate made by management
2. Simplest method of assessment
C. Statistical method
3. Based on measures of productivity
D. Work study method
4. Vary in their degree of sophistication
The correct order is A-3, B-2, C-4, D-1 A-3, B-2, C-1, D-4 A-2, B-3, C-4, D-1 A-3, B-4, C-2, D-1 (Ans:a) 10-Match the following
a. b. c. d.
A. Process is managed level
1. Process capability
B. Critical process maturity concept include
2. Performance is model
C. Managed level of process
3. Capability maturity
D. CMM is
4. Process is controlled
The correct order is A-2, B-4, C-1, D-3 A-2, B-1, C-3, D-4 A-2, B-1, C-4, D-3 A-1, B-2, C-4, D-3 (Ans:c)
9
11-Match the following
a. b. c. d.
A. Simulated decision games
1. Unstructured group interaction
B. Coaching
2. Acting out managerial problems
C. Committee assignment
3. Guidance through advice / suggestions
D. Sensitivity training
4. Study of specific organizational problem
The correct order is A-2, B-4, C-3, D-1 A-2, B-3, C-1, D-4 A-2, B-3, C-4, D-1 A-3, B-2, C-4, D-1 (Ans:c) 12-Match the following
a. b. c. d.
i. ii. iii. a. b. c. d.
i. ii.
A. The quality manual have
1. Employee
B. Kaizen is
2. Small change
C. Quality circle can solve problem related to
3. Level 3
D. Quality circle benefit to
4. Continuous improvement
The correct order is A-2, B-3, C-4, D-1 A-3, B-2, C-1, D-4 A-3, B-4, C-2, D-1 A-3, B-2, C-4, D-1 (Ans:) Total Quality Management – Objective Questions with Answers – Set 4 1- Control chart is Process monitoring tool Process control tool Process planning tool The Correct Answer is i only i & ii i, ii & iii None of the above (Ans:b) 2-The main business process objective(s) are Customer service Profit & loss 10
iii. a. b. c. d.
i. ii. iii. a. b. c. d.
i. ii. iii. a. b. c. d.
i. ii. iii. a. b. c. d.
i.
Employee satisfaction The Correct Answer is i only i & ii i, ii & iii None of the above (Ans:b) 3-Common elements of winners are Senior management was actively involved Control of overall process Focus on customer The Correct Answer is i only i & ii i, ii & iii None of the above (Ans:c) 4-TQM focuses on Supplier Employee Customer The Correct Answer is i only ii & iii i, ii & iii None of the above (Ans:b) 5-The customer requirement to be reviewed Before supply of product After supply of product Before commitment of supply of product The Correct Answer is i & ii i & iii ii & iii None of the above (Ans:b) 6-Current quality concept is Increase in production 11
ii. iii. a. b. c. d.
i. ii. iii. a. b. c. d.
i. ii. a. b. c. d.
i. ii. iii. a. b. c. d.
i.
Continual improvement Prevention of defect The Correct Answer is i & ii i & iii ii & iii None of the above (Ans: c) 7-Continual improvement is in Environmental objective Audit Result Corrective action The Correct Answer is i & ii i & iii i, ii & iii None of the above (Ans:c) 8-Benefit(s) of model based improvement is (are) Establish common language Models are comprehensive The Correct Answer is i only ii only i & ii None of the above (Ans:c) 9-Employee should be involved in Decision making Participation Union The Correct Answer is i & ii i & iii i, ii & iii None of the above (Ans: a) 10-In ISO the focus is on Enhancing customer satisfaction 12
ii. iii. a. b. c. d.
i. ii. iii. a. b. c. d.
i. ii. iii. a. b. c. d.
i. ii. iii. a. b. c. d.
Satisfying customer Delighting customer The Correct Answer is i & ii i & iii i, ii & iii None of the above (Ans: b) 11-While recruiting person he should Competent to perform job Trained to perform specified job Able to perform the activity The Correct Answer is i only i & ii i, ii & iii None of the above (Ans:b) 12-Process evaluation is to identify Validation of product Potential failure prevention Correctness of product The Correct Answer is i only i & ii ii & iii None of the above (Ans:c) Multiple Choice Questions with Answers on Total Quality Management – Set 5 1-Type of waste are Waiting time Transport Processing waste The correct answer is i only i & ii ii & iii i, ii & iii (Ans: d) 2-Does TQM approach have relevance to Indian industry in context to 13
i. ii. iii. a. b. c. d.
i. ii. iii. a. b. c. d.
i. ii. iii. a. b. c. d.
i. ii. iii. a. b. c. d.
Customer satisfaction People involvement Policy management The correct answer is i only i & ii ii & iii i, ii & iii (Ans: b) 3-By applying basic principle the process improvement will be in organization’s Focus on work process Maintain self esteem of other Tone initiative The correct answer is i only i & ii ii & iii i, ii & iii (Ans: b) 4-Reliability of product means Consistency of performance Performance over period Free of technical errors The correct answer is i & iii i & ii ii & iii i, ii & iii (Ans: d) 5- While setting Goal, following things to be consider. Customer need Marketability of product Organization need The correct answer is i only i & ii ii & iii i, ii & iii (Ans: c)
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i. ii. iii. a. b. c. d.
i. ii. iii. a. b. c. d.
i. ii. iii. a. b. c. d.
i. ii. iii. a. b. c. d.
6-PP & PPK is calculated for Initial production run Future production Initial process setting The correct answer is i & ii ii & iii i & iii i, ii & iii (Ans: c) 7-The competence of the employee means Competence of personnel performing work effective quality Evaluate the effectiveness of action taken Maintain appropriate Record The correct answer is i only i & ii ii & iii i, ii & iii (Ans: d) 8-Special characteristic means Product characteristic which affect fit/ function / Regulation Characteristic of product which are regulatory requirement Characteristic in Specification The correct answer is i only i & ii ii & iii i, ii & iii (Ans: b) 9-Cause & Effect diagram used to Identify & organize possible causes of problem Identify possible causes of solution Identify possible causes of problem & determining its relation The correct answer is i only i & iii ii & iii i, ii & iii (Ans:b)
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i. ii. iii. a. b. c. d.
i. ii. iii. a. b. c. d.
i. ii. iii. a. b. c. d.
10-The role of management is To provide Resources To define EMS To monitor the effectiveness of the system The correct answer is i only i & ii ii & iii i, ii & iii (Ans: d) 11-Common features of CMM is how to produce software product which are Consistence Repeatable Predictable The correct answer is i only ii only ii & iii i, ii & iii (Ans: d) 12-HRD at organizational level talks of Organization’s manpower planning Training Performance appraisal The correct answer is i only I & ii ii & iii i, ii & iii (Ans: d)
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