Malomatia Corporate Corporat e & Service Off Offerings erings
VISION AND MISSION
Vision to enable government & business to excel. Mission to deliver innovative information technology solutions enabling government and business to serve their customers effectively. Achieved through the deployment of best talent and practices, to realize Qatar ’s National Vision of a vibrant knowledge based
VISION AND MISSION
Vision to enable government & business to excel. Mission to deliver innovative information technology solutions enabling government and business to serve their customers effectively. Achieved through the deployment of best talent and practices, to realize Qatar ’s National Vision of a vibrant knowledge based
OBJECTIVES
Market leadership as a commercial enterprise that supports national efforts of developing a strong and sustainable s ustainable IT sector in Qatar.
Delivering high-value IT services and solutions that are relevant to segments of national and social strategic importance.
Building and sustaining local and regional IT delivery and domain expertise in Government, Healthcare, Education, Finance, Oil and Gas.
Increasing the contribution contribution of IT to Qatar’s GDP growth.
OVERVIEW SERVICES
IT Consulting
System Integration
Core Services GROWTH
30%
YEAR
Managed Services
ON YEAR Contact Center Services
OVERVIEW CAPABILITIES
2013
250 CONSULTANTS
2008
28 CONSULTANTS
• IT Strategy • Program & Project Management
Core Capabilities
• Business Architecture • Solution Design & Architecture • Domain Consultants (Government, Healthcare, Education) • Platform Consultants (Oracle, SAP Microsoft)
VALUE PROPOSITION
“Solution-independent, Qatari ITSP company , providing services to government, healthcare, education and focusing on private sector industries by bridging business and IT through local knowledge and domain expertise, acting as single-point-of-contact in end-to-end project delivery”
Focused Domain Experts
Local Knowledge
Committed to Qatar
Bridging Business and IT
Single Point of Contact
Solutionindependent ITSP
SERVICE OFFERINGS
VERTICAL SOLUTIONS
GOVERNMENT
Y R T S U D N I S S O R C
HEALTH
EDUCATION
GOVERNMENT PERFORMANCE MANAGEMENT …
HEALTH INFORMATION SYSTEM … …
DIGITAL LEARNING … …
IT STRATEGY DEVELOPMENT
ENTERPRISE ARCHITECTURE
IT CONSULTANCY
BUSINESS PROCESS MANAGEMENT
…
…
APPLICATION OUTSOURCING
…
…
TELECOM
FINANCE
OIL & GAS
TRANSPORTATION
OUR TECHNOLOGY PRACTICES
IT Strategy and Enterprise Architecture
Portals & Information Management
BPM & Integration Services
Enterprise Resource Planning
Outsourcing
IT Strategic Planning
Portal, Online, & Mobile Services
Enterprise Integration
SAP
Infrastructure Operations
Enterprise Architecture
Enterprise Content Management
Business Process Management ( BPM )
Oracle
Applications Management & Support
Enterprise Performance Management
Business Intelligence
Custom Solutions Development Application and Technology Assessments
Staffing Services
KEY PARTNERS & STRATEGIC ALLIANCES
In collaboration with our international partners, Malomatia provides worldclass solutions and services that are fully compliant with globally established industry best practice, but specifically customized to meet local requirements in the Qatar market. Our global partners are the recognized industry leaders and top technology suppliers worldwide.
TRACK RECORD BUILT ON TRUST
Service Offerings CROSS INDUSTRY SERVICES
ENTERPRISE ARCHITECTURE
EA defines the vision, principles, standards and a roadmap that guide the selection, deployment and operations of technology within an organization.
Overview
Enterprise Architecture enables organizations to meet market demands by making systems more adaptable, predictable and easier to maintain while providing the foundation for organizations to integrate new and existing IT capabilities to deliver systems with higher quality at lower cost.
Value Proposition
• Provide Integrated Enterprise-wide view • Reduce Complexity • Reduced Application Development and Management Cost • Increased Agility
Understand Context & Intent
Approach
Capture the project scope, approach and objectives with the project sponsor. Identify technology imperatives based on key business Imperatives .
Diagnose Current Environment
Create / Confirm Vision
Understand current environment and develop point of view on the existing applications, information ,technology organization, and processes.
Create an enterprise architecture blueprint based on the operating vision and the business and technology imperatives, as well as industry best practice .
Blueprint Future State Develop Roadmap Comprehensively describe the dimensions of the enterprise capability blueprint. Describe the key characteristics and linkages of each of those dimensions. Develop roadmap to build the future state.
Clients
DELIVERY & VENDOR MANAGEMENT Malomatia provides variety of procurement and delivery management services ranging from RFP/RFQ development, vendor evaluations, and end-to-end vendor management to support our clients in their strategy execution.
Overview
Value Proposition
Malomatia’s Delivery Management offering provides an approach for successful project/product delivery through the rigorous application of tools, techniques, skills, process, and methodologies.
• • • •
We define delivery management as a bundled service that encompasses :
Monitor & Control Project Plan
Analyze
Establish Analyze Business Process Project
Approach Plan Project
Project Management Design Define Information Architecture
Identify Application Requirements
Design Wireframes
Develop Use Cases
Design Solution Components
Analyze Integration
Design Configuration
Project Management & Coordination • Planning • Execution Management
Manage Scope Build Build Master Configurations Perform Detailed Technical Design
Build and Test Application Component
Manage Quality Test
Deploy
Prepare & Execute Functional Test
Deploy Solution
Prepare & Execute Performance test Prepare & Execute User Acceptance Test
Quality Assurance and Control • Validation • Verification
Perform Opt. test
Project Management Capability Quality Assurance and Control Technical Consultancy and architecture Thought leadership.
APPLICATION & TECHNOLOGY ASSESSMENT Malomatia’s assessment offerings are targeted at verifying the quality and efficiency of Applications, Technology, and/or Infrastructure and provide a tailored, best-practicebased recommendations.
Overview
The Assessment enables organizations to prioritize IT expenditures, align IT to business needs and invest in technologies to optimize IT services.
Value Proposition
• Maximize investment • Increase utilization and operational efficiency • Increase reliability, security, and minimize risks
Prepare Confirm Boundary
Approach
Assess Review Existing Documentation
Validate Review Assessment
Conduct Survey Identify Key Resources
Finalize Data Collection Approach
Assess Information Collected
Resolve Discrepancies
Standard approach and methodology for carrying out assessment engagements
Refine Findings Summarize Assessment
Clients
BUSINESS PROCESS MANAGEMENT (BPM) Process automation helps organizations optimize performance by documenting, automating, and continuously improving/re-engineering business processes to increase efficiency and reduce cost.
Overview
Value Proposition
Business Process Management, a holistic management approach focused on aligning all aspects of an organization with the wants and needs of its clients, which promote business effectiveness and efficiency while striving for innovation, flexibility and technology integration. Process Automation starts from the Process Design to Process Optimization through Process Execution and Monitoring
• End-to-end process control • Visibility to key process metrics • Metrics and data in context
• Role-focused composite applications • Predictable change via simulation • Flexible, rapidly changeable processes
• Process Analysis - creation of ‘To -Be’ processes
Approach
based on business requirements, compliance and other needs • Process Automation - streamlining business processes through either commercial off the shelf or custom developed BPM applications • Process Monitoring - capability to capture and monitor process metrics to provide visibility into process (also known as business activity monitoring)
ENTERPRISE INTEGRATION EAI/SOA increase business agility, gain operational efficiencies and improve assets utilization through adoption of service-o riented architecture and integration-centric solutions.
Overview
Enterprises are hurt with departmental silos driven by a hefty pool of applications, which makes IT Environment complex to manage and impairs the vision of Effective and Connected Enterprise. Enterprises facing the challenge of connecting distinct applications and legacy systems to enhance productivity , operational effectiveness and agility. EAI/SOA helps to tackle the integration challenges at product, architecture and process level.
Value Proposition
• Connected Enterprise Vision Plug-n-Play IT Application Portfolio. • Common Information Definition across the business units/departments.
• Reduced application on-boarding time • Transparency on transactions, process status, activities & tasks
Operations and Infrastructure Methodology Channels
Governance and policy
Tools
Web, IVR, Kiosk, Thick Clients, Disconnected Devices
Approach
Process Execution Services Discrete, Composite, Wrappers
Core Systems Packaged Applications ( ERP, CRM ), Mainframe, Trading Partners
n o i t c a r n e o t i n t I a e r c g i e v r t n e I S
y t i r u c e S
g n i r o t i n o M & t n e m e g a n a M
Clients
PORTAL AND ENTERPRISE CONTENT MANAGEMENT
Malomatia helps government agencies achieve their strategic business goals by delivering end to end Portal & ECM Solutions and Services.
Overview
Value Proposition
Approach
Malomatia Portal and Content Management solutions, helps improve the business efficiency by Creating Value from content in all types and enhancing the way people work inside the organization and the way public user interact with it. Malomatia have developed a portal framework that enable any government agency to aggregate information and integrate e-Services across multiple agencies, departments, and business systems.
• Achieved business agility • Enhanced user experience • Connected citizens, businesses, visitors and
• Improved efficiency • Enhanced competency
employees
• • • • • • • •
UX - User Experience Information Architecture Portal Taxonomy eServices (Design – Build – Integrate) Integration Mobile Social Media Solution Transition
Clients
BUSINESS INTELLIGENCE (BI)
Malomatia helps public sector / government agencies achieve their strategic business goals by delivering end to end Business Intelligence Solutions and Services.
Overview
Value Proposition
Approach
Malomatia Business Intelligence solutions, helps public sector and government agencies gain better business insights , access data f rom multiple sources, analyze large amounts of data, capitalize on the knowledge by sharing information and get more user adoption through self service.
• • • •
Informed and timely decisions Aligning strategies to operational activities Visibility and insight across the business Improved performance
• • • • • • •
Technology independent consulting services Data quality management ETL , integration with enterprise systems Business reporting and analysis Data warehouse design and implementation Predictive analysis Mobile analytics
Clients
ENTERPRISE RESOURCES PLANNING ERP automate & integrate management information across an entire organization, embracing Finance and Procurement , Human Resources and ot her internal systems
Overview
Value Proposition
Approach
Malomatia focuses on Oracle and SAP ERP implementation in Qatar as they are best suited for medium and large enterprises. At Malomatia, we believe that ERP facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders e.g. vendors, customers, etc.
• • • •
Public Sector implementation experience Implement the unified HR Qatari Law since 2008 Implement GRP project for Human Resources Malomatia has its own e-tendering solution which is compatible with the Qatari tendering regulations. • Improve the quality and efficiency of a business
• Apply Change management before/during the project • Malomatia has a local team from all ERP tracks based in Doha • Valuable Post implementation support. • Optimize the internal process for the organization
Clients
MANAGED SERVICES AND IT OUTSOURCING
Malomatia helps enterprises and government agencies achieve cost efficiencies and reduce time-to-delivery through outsourcing management.
Overview
Leveraging the power of our delivery models, we guarantee high reliability, availability and optimum scalability with proactive and cost-effective solutions to achieve fast return on investment. Our outsourcing service offerings include: Application Outsourcing • Application Management – ongoing support for your existing applications • Application Development and Support – development and support of new application
Value Proposition
Infrastructure Outsourcing • Data Center Outsourcing • Workspace Outsourcing
• Reduce application management cost and increase productivity • Improved Response and Resolution Time • Providing access to specialized and skilled resources • Single point of contact for service delivery
Clients
CONTACT CENTER SERVICES Malomatia helps enterprises and government agencies by providing customized service solution to your business needs, resulting in a fully operational contact center that meets your demands .
Call Flow
E-LEARNING SOLUTIONS We bring the best e-learning technology and content to help busi ness across all sections in excel. We offer : - Learning Management Services (LMS) and Talent Management Solutions (TMS). - Off the shelf Catalogues - Bespoke Content - Performance Support Software - Adoption Services and Consultations
Service Offerings GOVERNMENT
E-TENDERING SOLUTION Malomatia provides e-tendering solution that covers the full procurement cycle starting from RFP till end of the process by signing the contract between organization and supplier .
Overview
Value Proposition
Malomatia’ s government tendering solution covers the relation between organization and vendor through on – line with the following functionalities:
• • • •
Create RFI/RFQ/RFP – Tender Online Payment Publish Tender Receive Vendor’s Proposals
• First live e-tendering solution in the GCC since 3 years • e-tendering solution comply with Qatari Procurement law and regulations • Malomatia has the full on-site team for etendering implementation.
• • • • •
On-site Post implementation support. Integration with ictQATAR Payment gateway Experience in Qatar government Apply Change Management Partnership with specialized e-tendering vendor in the Middle East & GCC.
Process Payment & Reconcile with Bank Statement Enter Supplier Invoice
Approach
Project phases:
Purchase Requisition
Generate Tender
Receive Goods & Match with The G P O
Bidding
Tendering Cycle
Automatic PO- Creation
Tender Evaluation
• • • • • •
Initiation Definition – CRP1 Elaboration – CRP2 Training Transition – CRP3 Production
• • • •
Technical Evaluation Financial Evaluation Negotiation Final Tender Award
Service Offerings HEALTHCARE SERVICES
CLINICAL INFORMATION SYSTEM SOLUTION (CIS)
Malomatia approach to CIS:
Overview
• The largest body of Health Informatics expertise in the Middle East • Leverage all Cerner CIS modules implementation in State of Qatar • Cover the full System Development Life Cycle
Value Proposition
• Informatics Specialists with national and international healthcare experience • Delivered on successful Cerner Implementation projects
• Expert CIS capabilities • Sustainable proven entity
Test
Approach Implement
Evaluate
SDLC
Analyze
Health Informatic Expert
Design
Clients
PROCESS OPTIMIZATION SOLUTION
With a deep understanding of process optimization solution:
Overview
• Thorough analyzing, re-engineering and optimizing clinical processes • With robust methodology for process re-engineering • We manage change and transformation that delivers significant benefits to hospital operations and quality of care
Value Proposition
• Clinical & administrative workflow expertise • Full understanding of data-to-day healthcare systems professional challenges
• Clinical & administrative workflow expertise • Full understanding of data-to-day healthcare systems professional challenges
Identify Process, Equipment, Operating Procedures
Top to Down
Approach Down to Top
Clients
STANDARDIZATION & RESEARCH SOLUTION Delivery of quality patient care depends on standardization and ongoing research: Overview
• • • •
Value Proposition
• Expertise in structuring and implementing standards • Up-to-date clinical coding knowledge • International Clinical Informatics researchers
System data and standard processes derive better patient outcomes Leverage all clinical coding forms Manage electronic health records Utilize health data and processes in reporting and in future clinical research
Collect
• Utilize state of-the-art research methodology • Sustainable proven entity
Analyze
Approach Manage
Project Management
Clients
COMPUTER SIMULATION SOLUTION
Predicting clinical outcomes through
Overview
• International consultants to leverage simulation technology into different healthcare sectors • Develop evidence-based scenarios fully-programmed for different kinds of simulations. • Integrate Cerner and Elec tronic Health Record (EHR) in simulations
Value Proposition
• Strong and experienced consultants specialized in computer simulation usage and research • Up-to-date knowledge in simulation technology
• A proven track record of excellent delivery of different computer simulations in healthcare • Sustainable proven entity
Debriefing
Programming
Approach Preparation outlines & required resources
Program scenarios to required simulators; provide instructions for simulation experience
Provide guided discussion questions for each scenario, Provide simulation feedback and research from backend
Clients
STAFFING SOLUTION
Malomatia staffing solution within Qatar healthcare is delivering excellent results Overview
• Expertise in e- health staffing at all levels • Center of a wide range of different roles • CIS capacity solution
Value Proposition
• Cerner certified expertise • Excellent delivery, stable staff and solid performance
Assess
• Extensive networks and relationships for fast turnaround • Deliver appropriately qualified, cost-effective personnel
Staffing situation, Enterprise structure
Approach
Propose
Job description, Required qualification
Network
Job description, qualification, technical and clinical talents, personal experience
Interview
Phone, video, face to face, behavioral, case study, functional CIS, ERP, ECM,
Competencies
LMS, BI
& Continuous Training
Clients
CREDENTIALS
SUPREME COUNCIL OF HEALTH IT INFRASTRUCTURE
BUSINESS OBJECTIVES
MALOMATIA’S ROLE
Enhance the wellness of people in the State of Qatar so that the vibrant healthy and productive society can be established for today and for the future.
Malomatia highly specialized technical team and SCH IT team developed recommendations for remedial actions along with key IT policies.
Assist SCH to establish a robust and efficient IT infrastructure.
Enable SCH to leverage new technology and provide efficient IT services to other SCH departments.
Establish a plan to ensure that the SCH focusses on IT efforts and investments in the right direction.
RESULTS ACHIEVED Propose an IT best practice recommendations present a comprehensive roadmap to ensure business needs compliance and use of relevant technology to provide better platform for future caring programs.
Assess the current IT infrastructure, IT operation practice, and IT governance and identify areas of improvement.
SUPREME COUNCIL OF HEALTH E-HEALTH STRATEGY
BUSINESS OBJECTIVES Business consultancy to develop e-health strategy implementation for ictQATAR and SCH
MALOMATIA’S ROLE Engage Malomatia e-health and IT consultants to provide guidelines of major e-health trends. Meet different stakeholders to analyze the internal and external environment as well as threats and opportunities within e-health sector. Work hand -in-hand with SCH stakeholders and ictQATAR to collect information and structure strategic directions.
RESULTS ACHIEVED Creation of strategy documentation that includes implementation program to deliver the core components of ehealth strategy that included:
• National imperatives such as required e-health services, IT infrastructure, electronic information exchange, and supportive legal policies. • Provider imperatives : such as processes and IT systems, e-
VENDOR NEUTRAL ARCHIVE (VNA)
BUSINESS OBJECTIVES
MALOMATIA’S ROLE
Enhance Hamad Medical Corporation imaging studies storage across all imaging facilities from one central location.
Malomatia provided technical project management for the full implementation of this project
With this medical imaging technology, Malomatia consultants provided VNA service for Hamad Medical Corporation (HMC) to help them create a standard format with a standard interface to store images documents.
Defined department workflows such as Radiology and Pathology Ensuring clean data through out the enterprise Consolidating storage to enable a single integration point to the Electronic Medical Records for clinical viewing
RESULTS ACHIEVED • Full project delivered on time and within assigned budget • High customer satisfaction
SIDRA MEDICAL AND RESAERCH CENTER (SMRC) STAFFING SOLUTION
BUSINESS OBJECTIVES Manage the implementation of Health Information System (HIS) for SMRC; a world-class patient care and a center of medical education and biomedical research. Procure and implement different HIS for SMRC to achieve its vision, mission, and objectives Integrate different health and administrative systems. Develop different processes for different health departments Manage vendor to implement the HIS
MALOMATIA’S ROLE Structure clinical informatics specialists and administrative informatics specialists workforce for SMRC Procure and implement HIS Manage implementing state of-the -art Health Information System such as (CIS, ERP, LMS, System Integration, Business Intelligence, Content Management System, and RIS/PACS) Clinical and administrative process structure and review of the greenfield site for HIS implementation Manage designing and testing implemented HIS
RESULTS ACHIEVED • Procure state of-the-art Clinical Information System (CIS) for Sidra Medical and Research Center • Implemented the CIS platform • Support and maintain the CIS platform
HUKOOMI PHASE II ictQATAR
BUSINESS OBJECTIVES Phase II of the high-profile Qatar Government Online Portal, (Hukoomi). Hukoomi is the single hub that disseminates government information and services for the Citizens, Residents, Businesses, and Visitors to Qatar. The initiative aimed at revamping the Hukoomi portal by:
• Facelift • Content Revamp • Visual maps for Qatar
• Information Architecture • Contact Center • Enterprise Search
RESULTS ACHIEVED • Enhanced access to government information and services • Better rank for Hukoomi in the annual UN report • Better reach for government service on Mobile • Enhanced user experience
MALOMATIA’S ROLE Malomatia was engaged to provide Vendor Management Services to oversee the implementation and ensure the end product meets ictQATAR objectives and quality expectations. • Managed the contracts with all vendors • Managed delivery for the overall project • Managed coordination with all stakeholders (more than 50 government agencies and multiple teams within the ictQATAR) • Provided architecture thought leadership • Provided quality assurance • Participated in the transition (User Awareness Campaign)
DOHA 2020 BID PORTAL DOHA 2020 OLYMPIC BID COMMITTEE
BUSINESS OBJECTIVES ictQATAR partnered with Doha 2020 bid committee by leading the initiative to launch a state of the art Bid Portal for the Qatar 2020 Bid and aims to use this portal as an opportunity to build a community platform to encourage the development of digital content through social media and user generated content
RESULTS ACHIEVED • • • • •
Outstanding online presence in 6 weeks Crisp, simple, and easily navigable design Multi lingual (10 languages) Multi screen experience (PC, Mobile, Tablet) Social media integration Gaming and e-Commerce integration
MALOMATIA’S ROLE Malomatia was engaged by ictQATAR to provide Vendor Management services and Quality Assurance
• Managed the contracts with Yahoo • Managed delivery for the overall project • Managed stakeholders relations (Doha 2020 Bid Portal, Yahoo and ictQATAR). • Provided Quality Assurance • Managed infrastructure track
ENTERPRISE ARCHITECTURE GOVERNMENT AGENCY
BUSINESS OBJECTIVES Business Departments have standalone applications to support the business services they offer. These applications are developed in silos with limited synergies among them. Organizational changes in the government have also contributed to the growth of ministry’s IT application portfolio. Many of these applications require similar capabilities such as workflow, web components, document management, etc. and require access to similar information
RESULTS ACHIEVED • Captured organization structure, services, and business processes in a centralized repository. • Identified redundant initiatives and applications. Developed comprehensive IT principles for the ministry
MALOMATIA’S ROLE Malomatia was engaged by the government ministry to develop an enterprise architecture blueprint and roadmap to address agency objective and strategic direction. Develop an enterprise-wide architecture as a means of looking holistically at the ministry IT landscape. The enterprise-wide view will include current environment, a vision for the future ,and a plan for moving from the baseline to the target environment (implementation plan, migration plan, or transition plan).
E-GOV SOA PLATFORM
BUSINESS OBJECTIVES ictQATAR embarked on a joinery to setup a government-wide service integration platform to enable seamless systems integration among government agencies and act as a gateway for shared services. The project objectives are : to pilot the Service Oriented Architecture technology in phases with two core SOA components: Enterprise Service Bus and Business Process Management System. To enhance the Labor Recruitment Service of Ministry of Labor (MoL), by making this service available online to all the Qatari private companies through the unified single entry point of Hukoomi Portal.
RESULTS ACHIEVED • Deployment of a shared SOA infrastructure at ictQATAR (Enterprise Service Bus and Process Server). • Labor Recruitment e-Service on top of the base e-Gov SOA infrastructure and accessible over. • Hukoomi Government portal. Deployment of 5 shared service on ictQATAR integration
MALOMATIA’S ROLE Malomatia was engaged by ictQATAR to oversee the implementation which is provided by a third-party and ensure that the end product meets ictQATAR objectives and quality expectations. • Managed delivery for the overall project • Managed coordination and cross-team communications with all stakeholders (more than 5 government agencies and multiple teams within the Supreme Council) • Provided architecture thought leadership in shaping the government service bus and pilot project • Provided quality services and control measures for technical deliverables and solution design
E-GOV SOA CENTER OF EXCELLENCE
ictQATAR has embarked on a large endeavor to outsource Qatar e-Government operations (i.e. the Hukoomi Operations Project) to Malomatia. The main scope is to run the entire day-to-day operations of the Hukoomi portal and e-services as well as the infrastructure that is keeping all the mentioned platforms together. The Malomatia team consists of help desk engineers, technical support engineers, network engineers, security engineers, system administrators, storage consultants, application developers, architects, and other professionals.
• • • •
Maintenance and Support of Hukoomi Portal and eServices Applications IT Operations and Support of the Hukoomi and eServices infrastructure Staffing Augmentation Services - provide ictQATAR access to a pool of talent to support On-going enhancements and projects without and outside the above scope.
THE SOLUTION INCLUDED: • Developed the vision, mission, and governance model for the CoE organization • Developed a detailed blueprint for ictQATAR shared services platform that aligns with it’s SOA vision • Developed a comprehensive SOA Reference Architecture targeted at IT architects
