MALAYSIAN STANDARD
MS 1900:2005
QUALITY MANAGEMENT SYSTEMS REQUIREMENTS FROM ISLAMIC PERSPECTIVES
les: ICS: 03.120.10 03.120.10 Descriptors: ic perspectives Descriptors: quality quality management management systems, systems, requirements, requirements, Islam Islamic perspectives
© Copyright 2005
DEPARTMENT OF STANDARDS MALAYSIA
DEVELOPMENT OF MALAYSIAN STANDARDS STANDARDS DEVELOPMENT OF MALAYSIAN
The Department of of Standards Standards Malaysia Malaysia (STANDARDS is the the national national The Department (STANDARDS MALAYSIA) MALAYSIA) is standards and and accreditation accreditati on body Malaysia. of Malaysia. standards body of The main main function of STANDARDS STANDARDS MALAYSIA MALAYSIA is is to to foster and promote standards, The function of foster and promote standards, standardisation and and accreditation as a a means means of of advancing advancing the the national national economy, economy, standardisation accreditation as efficiency and and development, benefiting the the health health and safety of of promoting industrial industrial efficiency promoting development, benefiting and safety the public, public, protecting the consumers, consumers, facil itating domestic and international trade and and the protecting the facilitating domestic and international trade international cooperation cooperation in relation to to standards and standardisation. furthering international in relation standards and standardisation. furthering Malaysian Standards Standards (MS) (MS) are are developed developed through through consensus consensus by committees which Malaysian by committees which producers, users, users, consumers consumers and others with with comprise balanced balanced representation of producers, and others comprise representation of as may may be be appropriate appropriate to to the the subject subject at hand . To To the the greatest greatest relevant interests, interests, as relevant at hand. of international international extent possible Malaysian Standards Standards are are aligned aligned to or are are adoption adoption of extent possible,, Malaysian to or standards. Approval Approval of of a a standard standard as as a a Malaysian Malaysian Standard Standard is is governed standards. governed by by the the of Malaysia Malaysia Act Act 1996 1996 [Act Malaysian Standards Standards are Standards of Standards [Act 549]. 549]. Malaysian are reviewed reviewed Malaysian Standards is voluntary voluntary except except in in so so far far as as they they are are periodically. The The use periodically. use of of Malaysian Standards is regulations, local local by-laws by-laws or made mandatory by regulatory regu latory authorities authorities by by means means of made mandatory by of regulations, or any other other similar similar ways. ways. any
SIRIM Berhad Berhad as as the the agent agent to to develop, develop, STANDARDS MALAYSIA MALAYSIA has has appointed appointed SIRIM STANDARDS the Malaysian Malaysian Standards. Standards. distribute and and sell sell the distribute on Malaysian Malaysian Standards Standards,, please please contact: contact: For further further information information on For
Department of of Standards Standards Malaysia Malaysia OR Department OR Ministry of of Science, Science, Technology Technology and and Innovation Innovation Ministry Level 1 & 2, Block 2300, Century Square Level 1 & 2, Block 2300, Century Square Jalan Usahawan Usahawan Jalan 63000 Cyberjaya 63000 Cyberjaya Selangor Darul Darul Ehsan Ehsan Selangor MALAYSIA MALAYSIA
SIRIM Berhad Berhad SIRIM (Company No. No. 367474 367474 -- V) V) (Company 1, Persia ran Dato' Menteri 1, Persiaran Dato' Menteri Section 2 Section 2 40700 Shah Shah Alam Alam 40700 Selangor Darul Ehsan Selangor Darul Ehsan MALAYSIA MALAYSIA
Tel: 60383180002 60383180002 Tel: Fax: 60 60 3 3 83193131 8319 3131 Fax: http://www.standardsmalaysia.gov.my http://www.standardsmalaysia.gov .my
Tel: 60355446000 60355446000 Tel: Fax: 60 60355108095 Fax: 3 5510 8095 http://www.si rim.my http://www.sirim.my
E-mail: central@standardsmalaysia
[email protected] E-mail: .gov.my
E-mail:
[email protected] [email protected] E-mail:
MS 1900:2005 1900:2005 MS
CONTENTS CONTENTS Page Page
representation............................... ............... ........................ ................. Committee representation.......................................................................................
jiiiii
Foreword................................................................................................................. Foreword........................ .............. ....... .................... ............ ..... ...... .............. ...........
iv iv
o
Introduction ...............................................................................................................
1 1.1 1.1 1.2
Scope....................................................................................................................... General... ... .... .... ... ... ... ... ....................... ................................... .............................................. .......... ...... General. .. ... ..................................... ................... .................. Application... .......... ............................ ................... ......................... ............. ............. Application...............................................................................................................
44 44 4
2
Normative references... references.................. .......................................................................... ... ... ... ...... ............. ....... ............. ..... ...... .......... ....................
5
3
... ....... ... ...... ... ...................................... ................ ...................... ...... ............... ..................................... ..... .......... Definitions... ... ... ... ... ..........
5
4 4.1 4.2
Quality management system... system...... .............. ............................................................... ... ............................................................................. General requirements...... ...................................................................................... .......... .................................................................. Documentation requirements...... ...................................................................... ......
77 7 8
5 5.1 5.2 5.3 5.4 5.5 5.6
Management responsibility responsibility... ... .............................. ............................ ............ ......... ..................................................................................... commitment........... ...... .......................... ........................................... Management commitment ...................................................................................... .......... ........ .................... ........ Customer focus...... ...... ............... .................................................................. .... ............. ............. ... ...... ... ........... Quality policy ....................................................................................................... Planning ............................................................................................................. ....................................................................................... , ......... '" ... ... ... communication........................................................... Responsibility, authority and communication... ...... ........... ..... .................... .............. review...... ....................................................................................... Management review... ..........................................................................................
10 10 10 11 11 11 12 12 13 14
6 6.1 6.2 6.3 6.4
Resource management... management...... ........................................................................... ... .......................... ................ ........ .......... ............... ........ resources ........................................................................................... Provision of resources... .. .................. ..... ........ ...... ......... .................... ......... ... ...... .. Human resources...... ..................................... ........................................................................................... HUman ...................................................... Infrastructure....................................................................................................... Infrastructure...... ................................................................................................. Work environment. environment ................................................................................................. ................................................................................................
15 15 16 16 16 16 17
7 7.1 7.2 7.3 7.4 7.5 7.6
Product realisation ................................................................................................ realisation ................................................................................ Planning of product realisation................................................................................ Customer-related processes ................................................................................... development........................................................................................ Design and development. ....................................................................................... Purchasing.......................................................................................................... ...................................................................................................... Purchasing.. Production and service provision ............................................................................. Control of monitoring and measuring devices ..........................................................
17 17 17 17 18 20 20 23 23 24 27
8 8.1 8.2 8.3 8.4 8.5
improvement.. .............................................................. Measurement, analysis and improvemenL ............................................................. General .................................................................... , ........................... '" ..... , ... GeneraL ....................................................................................................... Monitoring and measurement..... measurement.................... ............................................................ ...... ......... ..... ....................... ................... ... ...... .... product...................... .......... ........ .................................. Control of nonconforming producL....................................................................... data .................................................................................................. Analysis of data.. ................................................................................................ Improvement..................................................................................................... Improvement................................................................................................. ....
28 28 28 28 28 30 30 31 31 31 31
MS 1900:2005
CONTENTS (continued) Page Page
Annexes
A A
Shariah .................................................................................................................. 34
B
Shariah implementation framework for quality management system from Islamic ... ......... ....................... ..... ...... ...... ...... ... ... 36 perspectives... ... ........... ............ ... ......... ... ......
Bibliography........... .............. .......................................... ............................................. ................ ..... ........ ................ 37
ii
MS 1900:2005
Committee representation The Industry Standards Committee on Ha/el Halal Standards (ISC I) under whose authority this Malaysian Standard was developed, comprises representatives from the following organisations: Department of Islamic Development Malaysia Department of Standards Malaysia Department of Veterinary Services Federation of Malaysian Manufacturers Institute of Islamic Understanding Malaysia Institute of Quality Malaysia Malaysian Agricultural Research and Development Institute Malaysian Association of Standards Users Ministry of Domestic Trade and Consumer Affairs Ministry of Health Malaysia (Food Safety and Quality Division) Ministry of Health Malaysia (National Pharmaceutical Control Bureau) Ministry of International Trade and Industry Muslim Consumers' Association of Malaysia
The Technical Committee on Management Systems from Islamic Perspectives which developed this Malaysian Standard consists of representatives from the following organisations: Anti-Corruption Agency, Malaysia Department of Islamic Development Malaysia Institut Tadbiran Awam Negara (INTAN) Malaysia Institute of Islamic Understanding Malaysia International Islamic University Malaysia Islamic Banking and Finance Institute Malaysia Malaysian Administration and Management Planning Unit Malaysian Institute of Management Ministry of Education (Department of Islamic and Moral Education) Control Bureau) Ministry of Health Malaysia (National Pharmaceutical Control Muslim Consumers' Association of Malaysia National Productivity Corporation Research Institute of Standards In Islam SIRIM Berhad (Secretariat) Sdn Bhd Bhd SIRIM QAS International Sdn
iii
MS 1900:2005 1900:2005 MS
FOREWORD FOREWORD This Malaysian Malaysian Standard Standard was was developed developed by by the the Technical Technical Committee Committee on on Management Management This Systems from Islamic Perspectives under the authority of the Industry Standards Committee Systems from Islamic Perspectives under the authority of the Industry Standards Committee on Ha/al Halal Standards. Standards. on MS ISO ISO 9001:2000 9001 :2000 (identical (identical with with ISO ISO 9001:2000) 9001 :2000) are are given given in in boxed boxed The requirements requirements of of MS The in this standard, followed by relevant requirements from the Islamic perspectives. text text in this standard, followed by relevant requirements from the lslamic perspectives. the purposes purposes of of For the For original text of the MS original text of the MS
this Malaysian Malaysian Standard, Standard, the the references references stated stated under under NOTE NOTE of of the the this ISO 9001 :2000 for: ISO 9001 :2000 for:
a) 7.6 7.6 shall shall read read as as 'See 'See ISO ISO 10012 10012 for for guidance'; guidance'; a) b) 8.2.2 8.2.2 shall shall read read as as 'See 'See ISO ISO 19011 19011 for for guidance'; guidance'; and and b) c) references references to to International International Standards Standards stated stated in in the the boxed boxed text text under under NOTE NOTE for for 7.6 7.6 and and c) 8.2.2 should should be be replaced replaced by by equivalent equivalent Malaysian Malaysian Standards Standards as as follows: follows: 8.2.2 Referenced International International Standards Standards Referenced
Corresponding Malaysian Malaysian Standards Standards Corresponding
ISO 10012:2003, Measurement ISO 10012:2003, Measurement management systems Requirements for management systems - ReqUirements for measurement processes and measuring measurement processes and measuring equipment equipment
MS ISO 10012:2003, Measurement MS ISO 10012:2003, Measurement management systems Requirements for management systems - Requirements for measurement processes and measuring measurement processes and measuring equipment equipment
ISO 19011 19011 :2002, :2002, Guidelines Guidelines for for quality quality ISO and/or environmental management and/or environmental management systems auditing auditing systems
MS ISO ISO 19011 19011 :2003, :2003, Guidelines Guidelines for for quality quality MS and/or environmental management systems and/or environmental management systems auditing auditing
Compliance with with a a Malaysian Malaysian Standard Standard does does not not of of itself itself confer confer immunity immunity from from legal legal Compliance obligations. obligations.
iv iv
MS 1900:2005
QUALITY MANAGEMENT SYSTEMS REQUIREMENTS FROM ISLAMIC PERSPECTIVES
O. Introduction MS ISO 9001 :2000, Quality management systems - Requirements
o
Introduction
0.1
General
of an an The adoption of a quality management system should be a strategic decision of organization's quality management management organization. The design and implementation of an organization's provided, the the system is influenced by varying needs, particular objectives, the products provided, is not not the intent intent of this this processes employed and the size and structure of of the organization. organization. ItIt is quality management management systems systems or or International Standard to imply uniformity in the structure of quality uniformity of documentation. The quality management system requirements specified in this International Standard are complementary to requirements for products. Information marked "NOTE" is for guidance in in understanding or clarifying the associated requirement. parties, including including This International Standard can be used by internal and external parties, and the the certification bodies, to assess the organization's ability to meet customer, regulatory and organization's own requirements. into The quality management principles stated in ISO 9000 and ISO 9004 have been taken into consideration during the development of this International Standard.
0.2
Process approach
when developing, This International Standard promotes the adoption of a process approach when implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements. numerous linked linked For an organization to function effectively, it has to identify and manage numerous order to enable the transformation of of activities. An activity using resources, and managed in order one process process inputs into outputs, can be considered as a process. Often the output from one directly forms the input to the next.
The application of a system of processes within an organization, together with the the be referred to identification and interactions of these processes, and their management, can be as the "process approach". that it provides over the An advantage of the process approach is the ongoing control that as over over linkage between the individual processes within the system of processes, as well as their combination and interaction.
MS 1900:2005
the When used within a quality management system, such an approach emphasizes the importance of a)
understanding and meeting requirements,
b)
the need to consider processes in terms of added value,
c)
obtaining results of process performance and effectiveness, and
d)
continual improvement of processes based on objective measurement.
management system shown in Figure 1 illustrates the The model of a process-based quality management process linkages presented in clauses 4 to 8. This illustration shows that customers playa customer satisfaction significant role in defining requirements as inputs. Monitoring of customer as to whether the requires the evaluation of information relating to customer perception as organization has met the customer requirements. The model shown in Figure 1 covers all the requirements of this International Standard, but does not show processes at a detailed level. "Plan-Do-Check-Act" (PDCA) (PDCA) can can be be applied applied to to all all processes. processes. NOTE In addition, the methodology known as "Plan-Do·Check-Act" PDCA can be briefly described as follows.
Plan:
results in in accordance with with customer customer establish the objectives and processes necessary to deliver results requirements and the organization's pOlicies.
Do:
implement the processes.
Check:
and requirements requirements for for the the monitor and measure processes and product against policies, objectives and product and report the results.
Act:
take actions to continually Improve improve process perfonnance. performance.
0.3
Relationship with ISO 9004
The present editions of ISO 9001 and ISO 9004 have been developed as aa consistent pair to complement each of quality management system standards which have been designed to other, but can also be used independently. Although the two International Standards have as aa different scopes, they have similar structures in order to assist their application as consistent pair. can be used for ISO 9001 specifies requirements for a quality management system that can internal application by organizations, or for certification, or for contractual purposes. It customer focuses on the effectiveness of the quality management system in meeting customer requirements. ISO 9004 gives guidance on a wider range of objectives of a quality management system of an organization's overall than does ISO 9001, particularly for the continual improvement of is recommended recommended as a performance and efficiency, as well as its effectiveness. ISO 9004 is of • guide for organizations whose top management wishes to move beyond the requirements of However, it is not Intended intended i ISO 9001, in pursuit of continual improvement of performance. However, for certification or for contractual purposes.
2
MS 1900:2005 1900:2005 MS
0.4 0.4
Compatibility with with other other management management systems systems Compatibility
This International International Standard Standard has has been been aligned aligned with with ISO ISO 14001: 14001:1996 in order order to to enhance enhance the the This 1996 in of the two standards for the benefit of the user community. compatibility compatibility of the two standards for the benefit of the user community. This International International Standard Standard does does not not include include requirements requirements specific specific to to other other management management This as those particular to environmental management, occupational health and and systems, such systems, such as those particular to environmental management, occupational health safety management, financial management or risk management. However, this International safety management, financial management or risk management. However, this International Standard enables enables an an organization organization to to align align or or integrate integrate its its own own quality quality management management system system Standard is possible possible for for an an organization organization to to adapt adapt its its with related related management management system system requirements. requirements. ItIt is with existing management system(s) in order to establish a quality management system that existing management system(s) in order to establish a quality management system that complies with with the the requirements requirements of of this this International International Standard. Standard. complies
Continual improvement improvement of of Continual
the quality quality management management system system the
Customers customers ,," ..
~.
~
-.
• Iij.SatiSfaction: Satisfaction;
Customers Customers
:
i
l. __ ______ .J 1.. ..._ ..J
1'---"-"------', Input !!!Requirements;I.-J ii r--'----~--..-j. Input l~--'·~·'-M ~-- -~1
Output Output
~R..qUir"ments;..J:I--....:...---~--..-j
Key Key
Value-adding activities activities - Value-addlng Information flow flow -- -- -- ..... Information
Figure 1. 1. Model Model of of a a process-based process-based quality quality management management system system Figure
This Malaysian Malaysian Standard Standard is is developed developed with with the the aim aim to to ensure ensure that that organisations organisations are are managed managed This in accordance to the principles and practice of the quality management system from Islamic in accordance to the principles and practice of the quality management system from Islamic 9001 is the internationally accepted standard on quality management perspectives. ISO perspectives. ISO 9001 is the internationally accepted standard on quality management systems. It It however. however, does does not not address address certain certain aspects aspects of of Shariah Shariah requirements requirements which which is is aa systems. concern to to Islamic Islamic practitioners practitioners and and consumers. consumers. Therefore, Therefore, in in addition addition to to the the existing existing ISO ISO concern 9001 Shariah Shariah requirements requirements are are being being incorporated, incorporated, where where applicable. applicable. 9001
33
MS 1900:2005
The user of this standard should be able to meet the following expectations and benefits: a)
to inculcate Shariah requirements into their quality management practice with the emphasis on value-based management. Islam promotes good universal values, which are readily acceptable to all people in the world;
b)
to enhance the level of effectiveness and efficiency. This standard requires the practice of universal good conducts at all levels of the organisation that could lead to the improvement in the level and quality of production of products; and
c)
to enhance level of Shariah compliance and confidence confidence among Muslims and and stakeholders.
To assist the user, the requirements of MS ISO 9001 :2000 (identical with ISO 9001 :2000) are given in boxed text in this standard, followed by relevant requirements from the Islamic perspectives.
1. Scope MS ISO 9001 :2000, Quality management systems - Requirements M5 1
Scope
1.1
General
This International Standard specifies requirements for a quality management system where an organization a)
that meets meets customer customer needs to demonstrate its ability to consistently provide product that requirements, and and applicable regulatory requirements,
b)
effective application application of of the the system, system, aims to enhance customer satisfaction through the effective and the assurance assurance of including processes for continual improvement of the system and conformity to customer and applicable regulatory requirements.
Standard, the term "product" applies only to to the the product product intended intended for, for, or or required required by. by, aa NOTE In this International Standard. customer.
1.2
Application
to be applicable All requirements of this International Standard are generic and are intended to and product product provided. provided. to all organizations, regardless of type, size and be applied due due to to the the nature nature Where any requirement(s) of this International Standard cannot be of an organization and its product, this can be considered for exclusion. Where exclusions are made, claims of of conformity to to this International Standard Standard are are not not these exclusions are limited to to requirements requirements within within clause 7, 7, and and such such acceptable unless these or responsibility, responsibility, to to provide product product that that exclusions do not affect the organization's ability, or regUlatory requirements. reqUirements. meets customer and applicable regulatory
4
MS 1900:2005
This Malaysian Standard, in conjunction with MS ISO 9001 :2000, defines the quality management system requirements from the Islamic perspectives. This standard does not in anyway to replace but to supplement the Islamic law promulgated under the Malaysian legal system. This standard emphasises the implementation of quality management system from Islamic perspectives, therefore compliance to this standard does not necessarily imply compliance to Shariah-based product standards including MS 1500.
2. Normative references The following normative references are indispensable for the application of this standard. For dated references, only the edition cited applies. For undated references, the latest edition of the normative references (including any amendments) applies. MS ISO 9000, Quality management systems - Fundamentals and vocabulary MS 1500, Halal food - Production, preparation, handling and storage - General guidelines
3. Definitions MS ISO 9001 :2000, Quality management systems - Requirements 3
Terms and definitions
given in in ISO ISO 9000 9000 For the purposes of this International Standard, the terms and definitions given apply. supply chain, chain, have The following terms, used in this edition of ISO 9001 to describe the supply been changed to reflect the vocabulary currently used: supplier
customer customer
organization
and refers refers to to The term "organization" replaces the term "supplier" used in IISO SO 9001: 1994, and the unit to which this International Standard applies. Also, the term "supplier" "supplier" now now replaces replaces the term "subcontractor". Throughout the text of this International Standard, wherever the the term "product" occurs, occurs, it can also mean "service".
5
MS 1900:2005 1900:2005 MS
For the the purposes purposes of of this this standard, standard, the the terms terms and and definitions definitions given given in in the the MS MS ISO ISO 9000 9000 and and the the For following apply. following apply. 3.1 3.1
Shariah Shariah
The totality totality of of Allah's Allah's commands commands that that regulates regulates the the life life of of every every Muslim Muslim in in all all aspects. aspects. The NOTE. Detailed description of Shariah is provided in Annex A. NOTE. Detailed description of Shariah is provided in Annex A.
3.2 3.2
Shariah compliance compliance Shariah
Conformity to to Shariah. Shariah. Conformity 3.3 3.3
Fiqh Council Council Fiqh
The body body that that is is accountable accountable to to issue issue decree decree (fatwa) (fatwa) on on Islamic Islamic matters. matters. The 3.4 3.4
Shariah Advisory Advisory Committee Committee Shariah
The body body that that is is accountable accountable to to review, review, advice advice and and endorse endorse the the The organisation on Shariah matters. It is also the reference centre on organisation on Shariah matters. It is also the reference centre on an organisation. issues of issues of an organisation. 3.5 3.5 3.5.1 3.5.1
management of of the the management Islamic management Islamic management
Shariah Compliance Compliance Unit Unit and/or and/or Officer Officer Shariah Shariah Compliance Compliance Unit Unit Shariah
A unit unit comprising comprising two two or or more more Shariah Shariah qualified qualified persons persons who who are are accountable accountable to to monitor monitor and and A ensure Shariah is observed and continuously practised in the management of the ensure Shariah is observed and continuously practised in the management of the organisation according to the Shariah Advisory Committee's advice. organisation according to the Shariah Advisory Committee's advice.
3.5.2 3.5.2
Officer Officer
A Shariah Shariah qualified qualified person person who who is is accountable accountable to to monitor monitor and and ensure ensure Shariah Shariah is is observed observed A in the the management management of of the the organisation organisation according according to to the the Shariah Shariah and continuously continuously practised practised in and advice. Advisory Committee's Advisory Committee's advice. 3.6 3.6
Hala/ HaJaJ
Things or or actions actions which which are are permitted permitted or or lawful lawful in in Islam, Islam, otherwise otherwise itit will will be be non-Halal. non-Ha/a/. Things 3.7 3.7
AI-Quran AJ-Quran
The very word word of of Allah Allah revealed revealed unto unto the the Prophet Prophet Muhammad Muhammad (saw) (saw) in in Arabic. Arabic. ItIt contains contains the the The very is righteously at all times. knowledge imparted by Allah (swt) and the guidance for men which knowledge imparted by Allah (swt) and the guidance for men which is righteously at all times. 3.8 3.8
AI-Hadith A/-Hadith
Prophetic tradition tradition -- A A report report about about the the Prophet Prophet Muhammad's Muhammad's (saw) (saw) saying, saying, Prophetic (approving or disapproving of it). The authenticity of report (a/-Hadith) (approving or disapproving of it). The authenticity of report (al·Hadith) reliability of of the the narrator(s}. narrator(s). reliability
6 6
doing or or reaction reaction doing depends on the the depends on
1900:2005 MS 1900 :2005
3.9
AI-Sunnah
Practices by the Prophet Muhammad (saw).
3.10
AI-!jma' AlwUma'
(saw) after after his his The consensus of opinions of the companions of the Prophet Muhammad (saw) by the learned learned jurists jurists on on various various death and the agreement reached on the decisions taken by Islamic matters. 3.11
Fatwa
Council. A decree or legal opinion given by the Fiqh CounciL
4. Quality management system 4.1
General requirements
M5 ISO 9001 :2000, Quality management systems - Requirements MS
4
Quality management system
4.1
General requirements
management The organization shall establish, document, implement and maintain a quality management with the requirements requirements of this this system and continually improve its effectiveness in accordance with International Standard. The organization shall: a)
and their identify the processes needed for the quality management system and application throughout the organization (see 1.2),
b)
determine the sequence and interaction of these processes,
c)
ensure that both the operation and and control control determine criteria and methods needed to ensure of these processes are effective,
d)
ensure the availability of resources and information necessary to support the operation and monitoring of these processes,
e) e}
monitor, measure and analyze these processes, and
f)
implement actions necessary to achieve planned results and continual improvement of these processes.
These processes shall be managed by the organization in accordance with the requirements of this International Standard.
7
MS 1900:2005
Where an organization chooses to outsource any process that affects affects product product conformity conformity Control of with requirements, the organization shall ensure control over such processes. Control within the the quality quality management management system. system. such outsourced processes shall be identified within to above should include include processes processes for for NOTE Processes needed for the quality management system referred to realization and measurement. management activities, provision of resources, product realization
The organisation shall ensure that: a)
the processes identified in 4.1 a);
b)
the criteria and methods identified in 4.1 c); and and
c)
in 4.1 d) d) the procurement and financing of resources and information identified in
are Shariah compliant. sub-contractors In the event of outsourcing, the organisation shall ensure that the suppliers, sub-contractors with the the Shariah. and other interested parties involved comply with
4.2 4.2.1
Documentation requirements General
150 9001 :2000, Quality management systems - Requirements M5 ISO
4.2 4.2.1
Documentation requirements General
The quality management system documentation shall include a)
documented statements of a quality policy and quality objectives,
b)
a quality manual,
c)
documented procedures required by this International Standard,
d)
and documents needed by the organization to ensure the effective planning, operation and control of its processes, and
e)
records required by this International Standard (see 4.2.4).
International Standard, Standard, this this means means that that the the NOTE 1 Where the term "documented procedure" appears within this International procedure is established, documented, implemented and maintained. documentation can can differ differ from from one one organization organization to to another another NOTE 2 The extent of the quality management system documentation due to a) the size of organization and type of activities, b) the complexity of processes and their interactions, and
8
MS 1900:2005
c) the competence of personnel. medium. NOTE 3 The documentation can be in any form or type of medium,
The quality management system documentation shall include records and documents as evidences of Shariah compliance. 4.2.2
Quality manual
M5 MS ISO 9001 :2000, Quality management systems - Requirements 4.2.2
Quality manual
The organization shall establish and maintain a quality manual that includes a)
the scope of the quality management system, including details of and justification for any exclusions (see 1.2),
b)
the documented procedures established for the quality management system, or reference to them, and
c)
a description of the interaction between the processes of the quality management system.
In the process of developing the quality manual, the organisation shall identify the areas and document procedures that require Shariah compliance. 4.2.3
Control of documents
M5 :2000, Quality management systems - Requirements MS ISO 9001 9001:2000, w
4.2.3 4.2.3
Control of documents
Documents required by the quality management system shall be controlled. Records are a special type of document and shall be controlled according to the requirements given in 4.2.4. A documented procedure shall be established to define the controls needed a)
to approve documents for adequacy prior to issue,
b)
to review and update as necessary and re-approve documents,
c) c)
to ensure that changes and the current revision status of documents are identified,
d)
to ensure that relevant versions of applicable documents are available at points of use,
9
MS 1900:2005 1900:2005 MS
e) e)
to ensure ensure that that documents documents remain remain legible legible and and readily readily identifiable, identifiable, to
f)f)
to ensure ensure that that documents documents of of external external origin origin are are identified identified and and their their distribution distribution to controlled, and and controlled,
g) g}
to prevent prevent the the unintended unintended use use of of obsolete obsolete documents, documents, and and to to apply apply suitable suitable to to them them ifif they they are are retained retained for for any any purpose. purpose. identification to identification
With regard regard to to [4.2.3 [4.2.3 a}], a)], the the organisation organisation shall shall ensure ensure that that the the contents contents of of all all documents documents are are With sufficient to to justify justify Shariah Shariah compliance. compliance. The The organisation organisation shall shall properly properly observe observe the the sufficient placement and and storage storage of of documents documents which which contain contain Quranic Quranic elements. elements. placement 4.2.4 4.2.4
Control of of records records Control
M5 1509001 ISO 9001 :2000, :2000, Quality Quality management management systems systems -- Requirements Requirements M5 4.2.4 4.2.4
Control of of records records Control
Records shall shall be be established established and and maintained maintained to to provide provide evidence evidence of of conformity conformity to to Records reqUirements and of the effective operation of the quality management system. Records requirements and of the effective operation of the quality management system. Records and retrievable. retrievable. A A documented documented procedure procedure shall shall be be shall remain remain legible, legible, readily readily identifiable identifiable and • shall established to to define define the the controls controls needed needed for for the the identification, identification, storage, storage, protection, protection, retrieval, retrieval, established and disposition disposition records. records. retention time time and retention i
5. Management responsibility 5.1
Management commitment commitment Management
I
M5 ISO ISO 9001:2000, 9001 :2000, Quality Quality management management systems systems -- Requirements Requirements M5
i
5
Management responsibility
5.1
Management commitment
development and and Top management shall provide evidence of its commitment to the development implementation of the quality management system and and continually continually improving improving its its effectiveness by by effectiveness a)
the importance of of meeting meeting customer customer as well well as as communicating to the organization the statutory and regUlatory regulatory requirements, reqUirements,
b)
establishing the quality policy,
• c)
ensuring that quality objectives are established,
10
MS 1900:2005
d)
conducting management reviews, and
e)
ensuring the availability of resources.
Top management shall establish the Shariah Advisory Committee. The organisation shall ensure that the quality objectives [5.1 c)] are Shariah compliant. The organisation shall be transparent to its stakeholders of all its activities. Shariah implementation framework. NOTE. See Annex B for Shar;ah
5.2
Customer focus
MS ISO 9001 :2000, Quality management systems - Requirements 5.2 . Customer focus Top management shall ensure that customer requirements are determined and are met with the aim of enhancing customer satisfaction (see 7.2.1 and 8.2.1).
The organisation shall ensure that the requirements of the customers are Shariah compliant. 5.3
Quality policy
150 9001 :2000, Quality management systems - Requirements MS ISO 5.3
Quality policy
policy Top management shall ensure that the quality policy a)
is appropriate to the purpose of the organization,
b)
includes a commitment to comply with requirements and continually improve the effectiveness of the quality management system,
c)
provides a framework for establishing and reviewing quality quality objectives, objectives,
d)
is communicated and understood within the organization, and
e)
is reviewed for continuing suitability.
The organisation shall ensure that the quality policy is Shariah Shariah compliant. The review of of the quality policy [5.3 e)] shall take into consideration new new decree decree (fatwa) (fatwa) issued by the the Fiqh Fiqh Council.
11
MS 1900:2005
5.4 5.4 5.4.1 5.4.1
Planning Planning Quality objectives objectives Quality
MS ISO ISO 9001 9001 :2000. :2000, Quality Quality management management systems systems -- Requirements Requirements MS 5.4 5.4
Planning Planning
5.4.1 5.4.1
Quality objectives objectives Quality
Top management management shall shall ensure ensure that that quality quality objectives, objectives, including including those those needed needed to meet meet Top requirements for for product product [see [see 7.1 7.1 a)}, a)], are are established established at at relevant relevant functions functions and and levels levels within within requirements and consistent with with the the quality the organization. The quality objectives shall be measurable and policy. The organisation which is involved in both Ha/al and non Halal activities shall establish a separate set of quality objectives for its Ha/al operation.
5.4.2
Quality management system planning
MS ISO 9001 :2000, Quality management systems - Requirements
5.4.2
Quality management system planning
Top management shall ensure that a)
the planning of the quality management system is carried out in order to meet the requirements given in 4.1, as well as the quality objectives, and
b)
the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented.
its The organisation shall take into consideration the Shariah requirements in the planning of its quality management system. This shall include the Shariah requirements in financial and management, human resource management, procurement procedures, production and marketing.
12
MS 1900:2005 1900:2005 MS
5.5 5.5
Responsibility, authority authority and and communication communication Responsibility,
5.5.1 5.5.1
Responsibility and and authority authority Responsibility
MS ISO ISO 9001 9001 :2000, :2000, Quality Quality management management systems systems -- Requirements Requirements MS
5.5
Responsibility, authority and communication
5.5.1
Responsibility and authority
and authorities authorities are are defined defined and and Top management management shall shall ensure ensure that that responsibilities responsibilities and Top communicated within the organization. Shariah compliance compliance are Top management shall ensure that responsibilities and authorities for Shariah defined and communicated within the organisation.
5.5.2
Management representative
MS ISO 9001:2000, 9001 :2000, Quality management systems - Requirements
5.5.2
Management representative
Top management shall appoint a member of management who, irrespective of other responsibilities, shall have responsibility and authority that includes a) a}
ensuring that processes needed for the quality management system are established, implemented and maintained,
b)
reporting to top management on the performance of the quality management system and any need for improvement, and
c) c}
ensuring the promotion of awareness of customer customer requirements throughout the organization.
can include liaison liaison with with external external parties parties on on matters matters NOTE The responsibility of a management representative can relating 10 to the quality management system.
Unit and/or an Officer Officer who shall have have Top management shall appoint a Shariah Compliance Unit responsibility and authority that includes: a)
of the the ensuring continuous conformity of Shariah requirements in all activities of organisation; and
b) b}
reporting all Shariah noncompliances to the top management.
13
MS 1900:2005
5.5.3
Internal communication
MS ISO 9001 :2000, Quality management systems - Requirements 5.5.3
Internal communication
Top management shall ensure that appropriate communication processes are established within the organization and that communication takes place regarding the effectiveness of the quality management system.
The organisation shall ensure every personnel working for and on behalf of the organisation is fully informed that the quality management system is Shariah compliant.
5.6 5.6.1
Management review General
MS ISO 9001 :2000, Quality management systems - Requirements 5.6
Management review
5.6.1
General
Top management shall review the organization's quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness. This review shall include assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives. Records from management reviews shall be maintained (see 4.2.4).
The organisation shall establish documented procedures to identify and address Shariah noncompliance from the reviews. The review of the quality policy [5.3 e») e)] shall also take into consideration new decree (fatwa) issued by the Fiqh Council. The policy review committee shall include representative(s) from the Shariah Advisory Committee. 5.6.2
Review input
MS ISO 9001 :2000, Quality management systems - Requirements ReqUirements
5.6.2
Review input
The input to management review shall include information on a)
results of audits,
b)
customer feedback,
14
MS 1900:2005
c)
process performance and product conformity,
d)
status of preventive and corrective actions,
e)
follow-up actions from previous management reviews,
f)
changes that could affect the quality management system, and
g)
recommendations for improvement.
5.6.3
Review output
MS ISO 9001 :2000, Quality management systems - Requirements Requirements
5.6.3
Review output
The output from the management review shall include any decisions and actions related to
a)
of the quality management management system and its improvement of the effectiveness of processes,
b)
improvement of product related to customer requirements, and
c)
resource needs.
6. Resource management 6.1
Provision of resources
Requirements MS ISO 9001 :2000, Quality management systems - Requirements
6
Resource management
6.1
Provision of resources
The organization shall determine and provide the resources needed
a)
and continually improve to implement and maintain the quality management system and its effectiveness, and
b)
to enhance customer satisfaction by meeting customer requirements.
The organisation shall ensure all resources are Shariah compliant in their characteristics as well as the procurement process.
15
MS 1900:2005 1900:2005 MS
With respect respect to to financial financial resources, resources, the the organisation organisation shall shall determine determine its its commitment commitment to to With Shariah compliant. Shariah compliant. 6.2 6.2
Human resources resources Human
M5 150 9001 :2000, :2000, Quality Quality management management systems systems -- Requirements Requirements MS ISO 9001 6.2 6.2
Human resources resources Human
6.2.1 6.2.1
General General
Personnel performing performing Personnel appropriate education, education, appropriate 6.2.2 6.2.2
work affecting affecting product product quality quality shall shall be be competent competent on on the the basis basis of of work training, skills skills and and experience. experience. training,
Competence, awareness awareness and and training training Competence,
The organization organization shall shall The a) a)
determine the the necessary necessary competence competence for for personnel personnel performing performing work work affecting affecting product product determine quality, quality,
b) b)
provide training training or or take take other other actions actions to to satisfy satisfy these these needs, needs, provide
c) c)
evaluate the the effectiveness effectiveness of of the the actions actions taken, taken, evaluate
d) d)
ensure that that its its personnel personnel are are aware aware of of the the relevance relevance and and importance importance of of their their activities activities ensure and how they contribute to the achievement of the quality objectives, and and how they contribute to the achievement of the quality objectives, and
e) e)
maintain appropriate appropriate records records of of education, education, training, training, skills skills and and experience experience (see (see 4.2.4). 4.2.4). maintain
all personnel personnel working working for for and and on on behalf behalf of of the the organisation organisation The organisation organisation shall shall ensure ensure that that all The be given sufficient training on Ha/al and non Halal aspects of processes, products and shall shall be given sufficient training on Ha/al and non Ha/a/ aspects of processes, products and services. services. non Muslim Muslim personnel personnel working working for for and and on on behalf behalf of of the the The organisation organisation shall shall ensure ensure that that only only non The organisation shall be deployed for the preparation, handling, processing and storing of non organisation shall be deployed for the preparation, handling, processing and storing of non Ha/al products products within within the the premises. premises. Halal 6.3 6.3
Infrastructure Infrastructure
M5 ISO 150 9001 9001 :2000, :2000, Quality Quality management management systems systems -- Requirements Requirements MS 6.3 6.3
Infrastructure Infrastructure
The organization organization shall shall determine, determine, provide provide and and maintain maintain the the infrastructure infrastructure needed needed to to achieve achieve The to product requirements. Infrastructure includes, as applicable conformity conformity to product requirements. Infrastructure includes, as applicable a) buildings, buildings, workspace workspace and and associated associated utilities, utilities, a)
16 16
MS MS 1900:2005 1900:2005
b) b)
process process equipment equipment (both (both hardware hardware and and software), software), and and
c) c)
supporting supporting services services (such (such as as transport transport or or communication). communication).
The The organisation organisation shall shall provide provide and and maintain maintain adequate adequate and and proper proper infrastructure infrastructure such such as as separate separate prayer prayer room room (Musolla) (Musolla) and and ablution ablution facilities facilities for for Muslims Muslims to to fulfill fulfill their their compulsory compulsory religious religious obligations. obligations. Eateries Eateries within within the the premise premise of of the the organisation organisation shall shall provide provide Halal Ha/a/ foods foods and and beverages. beverages. Non Hala! Ha/a/ items items shall shall be be segregated segregated accordingly accordingly to to avoid avoid any any cross-contamination. cross-contamination. The The organisation organisation shall shall make make the the necessary necessary provision provision for for any any changes, changes, modifications modifications and and additions additions to to the the infrastructure infrastructure so so as as to to cater cater to to any any additional additional needs needs and and requirements of Shariah Shariah for for Muslims Muslims to to fulfil fulfil their their compulsory compulsory religious religious obligations. obligations. 6.4 6.4
Work Work environment environment
MS MS ISO ISO 9001 9001 :2000, :2000, Quality Quality management management systems systems -- Requirements Requirements 6.4 6.4 Work Work environment environment The The organization organization shall shall determine determine and and manage manage the the work work environment environment needed needed to to achieve achieve conformity conformity to to product product requirements. requirements.
The is non-discriminatory. non-discriminatory. In In performing performing The organisation organisation shall shall provide provide aa work work environment environment which which is their be made made to to compromise compromise on on their their religious religious beliefs. beliefs. their work, work, employees employees shall shall not not be
7. 7. Product Product realisation realisation 7.1 7.1
Planning Planning of of product product realisation realisation
MS MS ISO ISO 9001 9001 :2000, :2000, Quality Quality management management systems systems -- Requirements Requirements 77
Product Product realization realization
7.1 7.1
Planning Planning of of product product realization realization
The The organization organization shall shall plan plan and and develop develop the the processes processes needed needed for for product product realization. realization. Planning be consistent consistent with with the the requirements requirements of of the the other Planning of of product product realization realization shall shall be processes processes of of the the quality quality management management system system (see (see 4.1). 4.1). In In planning planning product product realization, realization, the the organization organization shall shall determine determine the the following, following, as as appropriate: appropriate: a) a)
quality quality objectives objectives and and requirements requirements for for the the product, product,
17 17
MS 1900:2005
b) b}
the need to establish processes, documents, and and provide provide resources resources specific specific to to the the product,
c) c}
and test activities specific to to the the required verification, validation, monitoring, inspection and acceptance, and product and the criteria for product acceptance,
d)
records needed to provide evidence that the realization processes processes and and resulting product meet requirements (see 4.2.4).
The output of this planning shall be in a form suitable for the organization's method of of operations. NOTE 1 1 A A NOTE processes) processes) plan. plan.
document specifying specifying the the processes processes of of the the quality quality management management system system (including (including the the product product realization realization document and the the resources resources to to be be applied applied to to aa specific specific product, product, project project or or contract, contract, can can be be referred referred to to as as aa quality quality and
in 7.3 7.3 to to the the development development of of product product realization realization NOTE 22 The The organization organization may may also also apply apply the the requirements requirements given given in NOTE processes. processes.
The organisation shall ensure quality objectives and requirements for for products products [7.1a}] [7.1a)] such such as as product characteristics and production processes [7.1b}] [7.1 b)] are Shariah Shariah compliant. inspection The organisation shall ensure that the required verification, validation, monitoring, inspection for product acceptance [7.1 [7.1 c}] c)] are are and test activities specific to the product and the criteria for also Shariah Shariah compliant.
7.2 7.2.1
Customer-related processes Determination of requirements related to the product product·
MS ISO 9001 :2000, Quality management systems - Requirements 7.2
7.2.1
Customer-related processes
Determination of requirements related to the product
The organization shall determine a)
reqUirements specified by the customer, including the requirements for delivery and post-delivery activities,
b)
requirements not stated by the customer but necessary for specified or intended use, where known,
c) c}
statutory and regulatory requirements related to the product, and
d)
any additional requirements determined by the organization.
The organisation shall ensure all requirements related to the product as specified by the customer [7.2.1 a)] and not stated by the customer [7.2.1 b)] are Shariah compliant.
18
MS 1900:2005 1900:2005 MS
7.2.2 7.2.2
Review of of requirements requirements related related to to the the product product Review
M5 ISO ISO 9001 9001 :2000, :2000, Quality Quality management management systems systems -- Requirements Requirements MS 7.2.2 7.2.2
Review of of requirements requirements related related to to the the product product Review
The organization organization shall shall review review the the requirements requirements related related to to the the product. product. This This review review shall shall be be The conducted prior to the organization's commitment to supply a product to the customer (e.g. conducted prior to the organization's commitment to supply a product to the customer (e.g. submission of of tenders, tenders, acceptance acceptance of of contracts contracts or or orders, orders, acceptance acceptance of of changes changes to to submission contracts or or orders) orders) and and shall shall ensure ensure that that contracts a) a)
product requirements requirements are are defined, defined, product
b) b)
contract or or order order requirements requirements differing differing from from those those previously previously expressed expressed are are resolved, resolved, contract and and
c) c)
the organization organization has has the the ability ability to to meet meet the the defined defined requirements. requirements. the
and actions actions arising arising from from the the review review shall shall be be maintained maintained Records of of the the results results of of the the review review and Records (see 4.2.4). (see 4.2.4). no documented documented statement statement of of requirement, requirement, the the customer customer Where the the customer customer provides provides no Where by the organization before acceptance. requirements shall be confirmed requirements shall be confirmed by the organization before acceptance. Where product product Where documents are are documents requirements. requirements.
requirements are are changed, changed, requirements and that that relevant relevant amended and amended
the organization organization shall shall ensure ensure the personnel are are made made aware aware of of personnel
that relevant relevant that the changed changed the
NOTE In some situations, such as internet sales, a fonnal review is impractical for each order. Instead the review NOTE In some situations, such as Internet sales, a formal review is impractical for each order. Instead the review can cover relevant product information such as catalogues or advertising material. can cover relevant product information such as catalogues or advertising material.
In reviewing reviewing product product requirements, requirements, the the organisation organisation shall shall define, define, identify identify and and implement implement in in In accordance with with Shariah Shariah to to maintain maintain and and uphold uphold the the integrity integrity of of Ha/al Ha/al products. products. accordance Halal activities, activities, contracts contracts or or other other requirements requirements which which are are not not compatible compatible with with Shariah Shariah shall shall Ha/al be reviewed and rectified within the reasonable time frame. be reviewed and rectified within the reasonable time frame.
7.2.3 7.2.3
Customer communication communication Customer
M5 ISO ISO 9001 9001 :2000, :2000, Quality Quality management management systems systems -- Requirements Requirements MS 7.2.3 7.2.3 The The with with a) a)
Customer communication communication Customer
organization shall shall determine determine and and implement implement effective effective arrangements arrangements for for communicating communicating organization in relation relation to to customers in customers product information, information, product
19 19
MS 1900:2005
b) b)
enquiries, contracts or order handling, including amendments, and
c) c)
customer customer feedback, feedback, including customer complaints.
The organisation organisation shall shall ensure that that information of the product shall be true and valid and should be be understood understood by customers. Inquiries, contracts contracts and amendments shall be made transparent. transparent. Feedback shall be handled with the the most appropriate, just and effective manner in in order to to satisfy satisfy customers. customers. The The organisation organisation shall shall ensure ensure correct correct and and true true representation representation of information and not to mislead mislead the the customers. 7.3 7.3
Design Design and and development development
7.3.1 7.3.1
Design Design and and development planning
M5 MS ISO ISO 9001 9001 :2000, :2000, Quality management management systems systems - Requirements 7.3 7.3
Design Design and and development development
7.3.1 7.3.1
Design Design and and development development planning planning
The The organization organization shall shall plan plan and and control control the the design design and and development development of product. product. During During the the design design and and development development planning, planning, the the organization organization shall shall determine determine a) a)
the the design design and and development development stages, stages,
b) b)
the the review, review, verification verification and and validation validation that that are are appropriate appropriate to to each each design and and development development stage, stage, and and
c) c)
the the responsibilities responsibilities and and authorities authorities for for design design and and development. development.
The in design design The organization organization shall shall manage manage the the interfaces interfaces between between different different groups groups involved involved in and and development development to to ensure ensure effective effective communication communication and and clear clear assignment assignment of of responsibility. responsibility. Planning as appropriate, appropriate, as as the the design design and and development development Planning output output shall shall be be updated, updated, as progresses. progresses.
The The organisation organisation shall shall establish establish documented documented guidelines guidelines and and procedures procedures to to ensure ensure that that the the design design and and development development planning planning processes processes are are Shariah Shariah compliant. compliant.
20 20
MS 1900:2005
7.3.2
Design and development inputs
MS SO 9001 :2000, Quality management systems - Requirements 7.3.2
Design and development inputs
Inputs relating to product requirements shall be determined and records maintained (see 4.2.4). These inputs shall include a)
functional and performance requirements,
b)
applicable statutory and regulatory requirements,
c)
where where applicable, information derived from previous similar designs, and
d)
other requirements essential for design and development.
These inputs shall be reviewed for adequacy. Requirements shall be complete, unambiguous and not in conflict with each other.
The The organisation shall ensure that all the inputs relating to product development are Shariah compliant. The applicable statutory and regulatory requirements [7.3.2 b)] shall not contradict with Shariah.
7.3.3
Design and development outputs
MS ISO 9001 :2000, Quality management systems - Requirements 7.3.3
Design and development outputs
The outputs of of design and development shall be provided in a form that enables verification against against the design and development input and shall be approved prior to release. Design Design and and development development outputs shall a) a)
meet the the input input requirements requirements for for design and development,
b) b)
provide provide appropriate appropriate information for purchasing, production and for service provision,
c) c)
contain contain or reference reference product acceptance criteria, and
d) d)
specify specify the the characteristics characteristics of of the the product product that that are are essential for its safe and proper use.
The The organisation organisation shall shall ensure ensure the the design and development outputs are Shariah compliant.
21
MS 1900:2005 1900:2005 MS
7.3.4 7.3.4
Design and and development development review review Design
9001 :2000, :2000, Quality Quality management management systems systems -- Requirements Requirements MS SO SO 9001 MS 7.3.4 7.3.4
Design and and development development review review Design
At suitable suitable stages, stages, systematic systematic reviews reviews of of design design and and development development shall shall be be performed performed in in At accordance with with planned planned arrangements arrangements (see (see 7.3.1) 7.3.1) accordance a) a)
to evaluate evaluate the the ability ability of of the the results results of of design design and and development development to to meet meet requirements, requirements, to and and
b) b)
to identify identify any any problems problems and and propose propose necessary necessary actions. actions. to
Participants in in such such reviews reviews shall shall include include representatives representatives of of functions functions concerned concerned with with the the Participants design and and development development stage(s) stage(s) being being reviewed. reviewed. Records Records of of the the results results of of the the reviews reviews and and design any necessary necessary actions actions shall shall be be maintained maintained (see (see 4.2.4). 4.2.4). any The organisation organisation shall shall ensure ensure that that the the requirements requirements for for 7.3.4 7.3.4 are are Shariah Shariah compliant. compliant. The
7.3.5 7.3.5
Design and and development development verification verification Design
M5 ISO ISO 9001 9001 :2000, :2000, Quality Quality management management systems systems -- Requirements Requirements MS
7.3.5 7.3.5
Design and and development development verification verification Design
Verification shall shall be be performed performed in in accordance accordance with with planned planned arrangements arrangements (see (see 7.3.1) 7.3.1) to to Verification ensure that that the the design design and and development development outputs outputs have have met met the the deSign design and and development development ensure input requirements. requirements. Records Records of of the the results results of of the the verification verification and and any any necessary necessary actions actions input be maintained maintained (see (see 4.2.4). 4.2.4). shall be shall The organisation organisation shall shall ensure ensure the the product product design design and and development development input input and and output output are are The Shariah compliant. Shariah 7.3.6 7.3.6
Design and and development development validation validation Design
MS ISO 150 9001 9001 :200, :200, Quality Quality management management systems systems -- Requirements Requirements MS
7.3.6
Design and and development development validation validation Design
Design and and development development validation validation shall shall be be performed performed in in accordance accordance with with planned planned Design is capable of meeting the arrangements (see 7.3.1) to ensure that the resulting product arrangements (see 7.3.1) to ensure that the resulting product is capable of meeting the requirements for the specified application or intended use, where known. Wherever requirements for the specified application or intended use, where known. Wherever be completed completed prior prior to to the the delivery delivery or or implementation implementation of of the the practicable, validation validation shall shall be practicable, results of of validation validation and and any any necessary necessary actions actions shall shall be be maintained maintained product. Records of the results (see 4.2.4). be Shariah Shariah compliant. compliant. design and development shall be The final validation of the design 22 22
MS 1900:2005 1900:2005 MS
7.3.7 7.3.7
Control of of design design and and development development changes changes Control
M5 1509001 1509001:2000, Quality management management systems systems -- Requirements Requirements M5 :2000, Quality 7.3.7 7.3.7
Control of of design design and and development development changes changes Control
Design and and development development changes changes shall shall be be identified identified and and records records maintained. maintained. The The changes changes Design be reviewed, verified and validated, as appropriate, and approved before shall shall be reviewed, verified and validated, as appropriate, and approved before and development changes shall include evaluation of implementation. The review of design implementation. The review of design and development changes shall include evaluation of the effect effect of of the the changes changes on on constituent constituent parts parts and and product product already already delivered. delivered. the Records of of the the results results of of the the review review of of changes changes and and any any necessary necessary actions actions shall shall be be Records maintained (see 4.2.4). maintained (see 4.2.4), 7.4 7.4 7.4.1 7.4.1
Purchasing Purchasing Purchasing process process Purchasing
M5 150 150 9001:2000, 9001 :2000, Quality Quality management management systems systems -- Requirements Requirements M5
7.4 7.4 7.4.1 7.4.1
Purchasing Purchasing Purchasing process process Purchasing
The organization organization shall shall ensure ensure that that purchased purchased product product conforms conforms to to specified specified purchase purchase The to the the supplier supplier and and the the purchased purchased requirements. The The type type and and extent extent of of control control applied applied to requirements. on subsequent subsequent product product product shall shall be be dependent dependent upon upon the the effect effect of of the the purchased purchased product product on product realization or the final product. realization or the final product. The organization organization shall shall evaluate evaluate and and select select suppliers suppliers based based on on their their ability ability to to supply supply product product The in accordance with the organization's requirements. Criteria for selection, evaluation and rerein accordance with the organization's requirements. Criteria for selection, evaluation and evaluation shall shall be be established. established. Records Records of of the the results results of of evaluations evaluations and and any any necessary necessary evaluation be maintained maintained (see (see 4.2.4). 4.2.4). actions arising arising from from the the evaluation evaluation shall shall be actions The organisation organisation shall shall ensure ensure that that suppliers suppliers of of all all purchased purchased products products conform conform to to Shariah Shariah The compliance. The The type type and and extent extent of of control control applied applied to to the the supplier supplier and and the the purchased purchased product product compliance. shall be be dependent dependent on on the the ability ability to to supply supply Shariah Shariah compliant compliant product. product. shall and select select suppliers suppliers based based on on their their ability ability to to comply comply with with The organisation organisation shall shall evaluate evaluate and The Shariah. Criteria Criteria for for selection, selection, evaluation evaluation and and re-evaluation re-evaluation shall shall be be established established to to ensure ensure Shariah. to Shariah. Shariah. purchased products products conform conform to purchased
23 23
MS 1900:2005
7.4.2
Purchasing information
MS ISO 9001 :2000, Quality management systems - Requirements 7.4.2
Purchasing information
including where Purchasing information shall describe the product to be purchased, including appropriate a)
requirements for approval of product, procedures, processes and equipment,
b)
requirements for qualification of personnel, and
c)
quality management system requirements.
The organization shall ensure the adequacy of specified purchase requirements prior prior to their communication to the supplier.
7.4.3
Verification of purchased product
MS ISO 9001 :2000, Quality management systems - Requirements 7.4.3
Verification of purchased product
The organization shall establish and implement the inspection or other activities necessary for ensuring that purchased product meets specified purchase requirements. Where the organization or its customer intends to perform perform verification at at the supplier's supplier's premises, the organization shall state the intended verification arrangements and and method of product release in the purchasing information.
The organisation shall ensure verification of purchased product is Shariah compliant. 7.5 7.5.1
Production and service provision Control of production and service provision
MS ISO 9001 :2000, Quality management systems - Requirements 7.5
7.5.1
Production and service provision Control of production and service provision
The organization shall plan and carry out production and service provision under controlled controlled conditions. Controlled conditions shall include, as applicable a)
the availability of information that describes the characteristics of the product,
24
MS 1900:2005 1900:2005 MS
b) b)
as necessary. necessary, the availability of work instructions, as
c)
use of suitable suitable equipment, equipment, the use
d)
availability and and use use of of monitoring and and measuring measuring devices, devices, the availability
e)
of monitoring and measurement, and and the implementation of
f)
and post-delivery post-delivery activities. activities. the implementation of release, delivery and
all work instructions on on the the production and and preparation preparation of of shall ensure that that aU The organisation shalf and made available available to to the relevant employees. employees. Halal products are well-documented and The organisation shall ensure that dedicated equipment and assembly lines used [7.5.1 c)] c)] in in non Halal Halal products shall not not be be reused reused the production, preparation, handling and storage of non in MS MS 1500. 1500. for the provision of Halal products as prescribed in 7.5.2
and service service provision provision Validation of processes for production and
MS 1509001 ISO 9001 :2000, Quality management systems - Requirements M5 7.5.2
and service provision provision production and Validation of processes for production
provision where The organization shall validate any processes for production and service provision This the resulting output cannot be verified by subsequent monitoring or measurement. This in use use product is is in includes any processes where deficiencies become apparent only after the product or the service has been delivered. planned results. Validation shall demonstrate the ability of these processes to achieve planned as applicable The organization shall establish arrangements for these processes including, as a)
defined criteria for review and approval of the processes,
b)
approval of equipment and qualification of personnel,
c)
procedures, use of specific methods and procedures.
d)
requirements for records (see 4.2.4), and
e)
revalidation.
The organisation shall ensure that the validation of processes for production and service prOVision UniUOfficer. provision is carried out by its Shariah Compliance Unit/Officer.
25
MS 1900:2005 1900 :2005 MS
7.5.3 7.5.3
Identification and and traceability traceability Identification
MS ISO 9001 :2000, Quality management systems - Requirements M5
7.5.3
Identification and and traceability traceability Identification
by suitable suitable means means throughout throughout Where appropriate, appropriate, the the organization organization shall shall identify identify the the product product by Where product realization. The organization shall identify the product status with respect to monitoring and measurement requirements. requirements. measurement record the unique unique Where traceability is a requirement, the organization shall control and record identification of the product (see 4.2.4). NOTE In In some some industry industry sectors, sectors, configuration configuration management management is is aa means means by by which which identification identification and and traceability traceability are are NOTE maintained. maintained.
The organisation shall identify, control and remove any doubtful doubtful elements or non Hala! Halal Halal contents cannot be be contents in the production process or service provision. If the non Hala! removed from the processes, the whole products shall be eliminated from the production system.
The organisation shall validate the processes for production and service provision to ensure Shariah compliance. traceability to remedy remedy the The organisation shall establish a procedure for identification and traceability problem of Shariah noncompliance.
7.5.4
Customer property
MS ISO 9001 :2000, Quality management systems - Requirements M5 7.5.4
Customer property
under the The organization shall exercise care with customer property while it is under organization's control or being used by the organization. The organization shall identify, verify, protect and safeguard customer property provided for use or incorporation into the product. If any customer property is lost, damaged or otherwise found to be unsuitable for • use, this shall be reported to the customer and records maintained (see 4.2.4). NOTE Customer property can include intellectual property.
The organisation shall ensure that all customer properties under its care and all usage related to the properties are Shariah compliant. The organisation shall develop appropriate and sufficient policies with regard to voluntary compensation in the events of damages and losses.
26
MS 1900:2005
7.5.5
Preservation of product
M5 MS ISO 9001 :2000, Quality management systems - Requirements 7.5.5
Preservation of product
The organization shall preserve the conformity of product during internal processing and delivery to the intended destination. This preservation shall include identification, handling, packaging, storage and protection. Preservation shall also apply to the constituent parts of a product.
The organisation shall ensure preservation of product shall be Shariah compliant. 7.6
Control of monitoring and measuring devices
M5 ISO 9001:2000, 9001 :2000, Quality management systems - Requirements MS 7.6
Control of monitoring and measuring devices
The organization shall determine the monitoring and measurement to be undertaken and the monitoring and measuring devices needed to provide evidence of conformity of product to determined requirements (see 7.2.1). can The organization shall establish processes to ensure that monitoring and measurement can and be carried out and are carried out in a manner that is consistent with the monitoring and measurement requirements. Where necessary to ensure valid results, measuring equipment shall a)
be calibrated or verified at specified intervals, or prior to use, against against measurement international or national measurement standards; where no no standards traceable to intemational such standards exist, the basis used for calibration or verification shall be be recorded,
b)
be adjusted or re-adjusted as necessary,
c)
be identified to enable the calibration status to be determined,
d} d)
be safeguarded from adjustments that would invalidate invalidate the the measurement result, result, and and
e)
be protected from damage and deterioration during handling, maintenance and and storage.
In addition, the organization shall assess and and record the the validity validity of of the the previous measuring results when the equipment is found not to conform to requirements. The The organization organization shall take appropriate action on the equipment and any product product affected. Records of the results results of calibration and verification shall be maintained (see 4.2.4), 4.2.4).
27
MS 1900:2005 1900:2005 MS
When used used in in the the monitoring monitoring and and measurement measurement of of specified specified requirements, requirements, the the ability ability of of When computer software to satisfy the intended application shall be confirmed. This shall be undertaken prior prior to to initial initial use use and and reconfirmed reconfirmed as as necessary. necessary. undertaken NOTE See See ISO ISO 10012-1 10012-1 and and ISO ISO 10012-2 for guidance. , NOTE
8. Measurement, analysis and improvement 8.1
General
MS ISO 9001:2000, 9001 :2000, Quality management systems - Requirements 8 8.1
Measurement, analysis and improvement General
The organization shall plan and implement the monitoring, measurement, analysis and improvement processes needed a)
to demonstrate conformity of the product,
b)
to ensure conformity of the quality management system, and
c)
to continually improve the effectiveness of the quality management management system. system.
and This shall shall include include determination determination of of applicable applicable methods, methods, including including statistical statistical tech techniques, This . .n. . iques, and the extent of their use. and the conformity conformity of of The organisation shall ensure that the conformity of the product [8.1 a)] and the quality management system [8.1 b)] are Shariah compliant.
8.2 8.2.1
Monitoring and measurement Customer satisfaction
MS ISO 9001 :2000, Quality management systems - Requirements 8.2 8.2.1
Monitoring and measurement Customer satisfaction
quality management system, system, the the As one of the measurements of the performance of the quality as to whether the the organization shall monitor information relating to customer perception as organization has met customer customer requirements. The methods methods for obtaining obtaining and and using this this information shall be determined. The organisation shall monitor the customer satisfaction towards Shariah compliance.
28
!
MS 1900:2005 1900:2005 MS
8.2.2 8.2.2
Internal audit audit Internal
MS ISO ISO 9001 9001 :2000, :2000, Quality Quality management management systems systems -- Requirements Requirements MS 8.2.2 8.2.2
Internal audit audit Internal
The organization organization shall shall conduct conduct internal internal audits audits at at planned planned intervals intervals to to determine determine whether whether the the The quality management system quality management system a) a)
conforms to to the the planned planned arrangements arrangements (see (see 7.1), 7.1), to to the the conforms and to the quality management International Standard International Standard and to the quality management and established by by the the organization, organization, and established
b) b)
is effectively effectively implemented implemented and and maintained. maintained. is
requirements of of this this requirements system requirements system requirements
An audit audit programme programme shall shall be be planned, planned, taking taking into into consideration consideration the the status status and and importance importance of of An the processes and areas to be audited, as well as the results of previous audits. The audit the processes and areas to be audited, as well as the results of previous audits. The audit be defined. defined. Selection Selection of of auditors auditors and and conduct conduct of of criteria, scope, scope, frequency frequency and and methods methods shall shall be criteria, audits shall ensure objectivity and impartiality of the audit process. Auditors shall not audit audits shall ensure objectivity and impartiality of the audit process. Auditors shall not audit own work. work. their own their The responsibilities responsibilities and and requirements requirements for for planning planning and and conducting conducting audits, audits, and and for for reporting reporting The results and maintaining records (see 4.2.4) shall be defined in a documented procedure. results and maintaining records (see 4.2.4) shall be defined in a documented procedure. The management management responsible responsible for for the the area area being being audited audited shall shall ensure ensure that that actions actions are are taken taken : The without undue undue delay delay to to eliminate eliminate detected detected nonconformities nonconformities and and their their causes. causes. Follow-up Follow-up . without activities shall shall include include the the verification verification of of the the actions actions taken taken and and the the reporting reporting of of verification verification activities results (see 8.5.2). results (see 8.5.2). NOTE See See ISO ISO 10011-1. 10011-1, ISO ISO 10011-2 10011-2 and and ISO ISO 10011-3 10011-3 for for guidance. guidance.
The organisation organisation shall shall conduct conduct internal internal audits audits on on halal halal product product and and to to ensure ensure compliance compliance to to The Shariah. This task shall be carried out by a competent auditor(s) and shall include Shariah. This task shall be carried out by a competent auditor(s) and shall include Shariah Compliance Compliance Unit/Officer. Unit/Officer. representation from from the the Shariah representation In the the case case of of any any noncompliance noncompliance to to Shariah, Shariah, the the organisation organisation shall shall take take immediate immediate action action to to In rectify it and report with undue delay to the top management. rectify it and report with undue delay to the top management.
8.2.3 8.2.3
Monitoring and and measurement measurement of of processes processes Monitoring
MS ISO ISO 9001 9001 :2000, :2000, Quality Quality management management systems systems -- Requirements Requirements MS 8.2.3 8.2.3
Monitoring and and measurement measurement of of processes processes Monitoring
The organization organization shall shall apply apply suitable suitable methods methods for for monitoring monitoring and, and, where where applicable, applicable, The measurement of of the the quality quality management management system system processes. processes. These These methods methods shall shall measurement to achieve achieve planned planned results. results. When When planned planned results results demonstrate the the ability ability of of the the processes processes to demonstrate are not not achieved, achieved, correction correction and and corrective corrective action action shall shall be be taken. taken, as as appropriate, appropriate, to to ensure. ensure are conformity of the product. conformity of the product.
29 29
MS 1900:2005
8.2.4
Monitoring and measurement of product
M5 150 ISO 9001 :2000, Quality management systems - Requirements 8.2.4
Monitoring and measurement of product
product to verify that The organization shall monitor and measure the characteristics of the product product requirements have been met. This shall be carried out at appropriate stages stages of the (see 7.1). product realization process in accordance with the planned arrangements (see Records shall Evidence of conformity with the acceptance criteria shall be maintained. Records indicate the person(s) authorizing release of product (see 4.2.4). Product release and service delivery shall not proceed until the planned arrangements (see 7.1) have been satisfactorily completed, unless otherwise approved by a relevant authority and, where applicable, by the customer.
The organisation shall monitor the continuous compliance to Shariah of the the process and product. 8.3
Control of nonconforming product
M5 150 ISO 9001 :2000, Quality management systems - Requirements 8.3
Control of nonconforming product
The organization shall ensure that product which does not conform to product requirements is identified and controlled to prevent its unintended use or delivery. The controls controls and and related responsibilities and authorities for dealing with nonconforming product product shall be defined in a documented procedure. The organization shall deal with nonconforming product by one or more of the following ways:
a)
by taking action to eliminate the detected nonconformity. nonconformity,
b)
by authorizing its use, release or acceptance under concession by a relevant relevant authority and, where applicable, by the customer, and
c)
by taking action to preclude its original intended use or application.
Records of the nature of non-conformities and any subsequent actions taken, including concessions obtained, shall be maintained (see 4.2.4). When nonconforming product is corrected it shall be subject to re-verification to to demonstrate conformity to the requirements. When nonconforming product is detected after delivery or use has started, the organization shall take action appropriate to the effects, or potential effects, of the nonconformity.
30
MS 1900:2005
for any Shariah noncompliant product shall not be approved for next process or delivery. As for noncompliant product which is erroneously delivered, the organisation shall take necessary steps to recall the product and to stop the consumption of a such affected product. 8.4
Analysis of data
MS ISO 9001 :2000, Quality management systems - Requirements 8.4
Analysis of data
The organization shall determine, collect and analyse appropriate data to demonstrate the suitability and effectiveness of the quality management system and to evaluate where continual improvement of the effectiveness of the quality management system can be made This shall include data generated as a result of monitoring and measurement and from other relevant sources. The analysis of data shall provide information relating to a)
customer satisfaction (see 8.2.1),
b)
conformity to product requirements (see 7.2.1),
c)
for characteristics and trends of processes and products including opportunities for preventive action, and
d)
suppliers.
to demonstrate the Shariah The organisation shall collect and analyse appropriate data to of the compliance of the quality management system and to evaluate continual improvement of effectiveness of the system. The organisation shall also take into consideration the impacts of of future changes in in consumers' needs and expectations on Shariah compliant products. The organisation shall maintain the records pertaining to the suppliers, sub-contractors and other interested interested parties' parties' continuous compliance to Shariah. 8.5 8.5.1
Improvement Continual improvement
MS ISO 9001 :2000, Quality management systems - Requirements 8.5 8.5.1
Improvement Continual improvement
The organization shall continually improve the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of of data, corrective and preventive actions and management review.
31
MS 1900:2005 1900:2005 MS
The organisation organisation shall shall ensure ensure that that the the process process of of continual continual improvement improvement as as well well as as corrective corrective The and preventive preventive actions, actions, uphold uphold and and not not contrary contrary to to Shariah. Shariah. and
8.5.2 8.5.2
Corrective action action Corrective
M5 ISO ISO 9001 9001 :2000, :2000, Quality Quality management management systems systems -- Requirements Requirements MS
8.5.2 8.5.2
Corrective action action Corrective
The organization organization shall shall take take action action to to eliminate eliminate the the cause cause of of non nonconformities in, order order to to The conformities in, prevent recurrence. recurrence. Corrective Corrective actions actions shall shall be be appropriate appropriate to to the the effects effects of of the the prevent nonconformities encountered. encountered. nonconformities A documented documented procedure procedure shall shall be be established established to to define define requirements requirements for for A a) a)
reviewing nonconformities nonconformities (including (including customer customer complaints), complaints), reviewing
b) b)
determining the the causes causes of of nonconformities, nonconformities, determining
c) c)
evaluating the the need need for for action action to to ensure ensure that that nonconformities nonconformities do do not not recur. recur, evaluating
d) d)
determining and and implementing implementing action action needed. needed, determining
e) e)
records of of the the results results of of action action taken taken (see (see 4.2.4). 4.2.4), and and records
f)
reviewing corrective action taken.
Shariah noncompliances noncompliances are are corrected corrected to to prevent prevent The organisation organisation shall shall ensure ensure that that Shariah The recurrence. recurrence.
8.5.3
Preventive action
M5 ISO ISO 9001 9001 :2000, :2000, Quality Quality management management systems systems -- Requirements Requirements MS
8.5.3 8.5.3
Preventive action action Preventive
non conformities The organization shall determine action to eliminate the causes of potential nonconformities of in order to prevent their occurrence. Preventive actions shall be appropriate to the effects of the potential problems. A documented procedure shall be established to define requirements for
a)
causes, determining potential nonconformities and their causes.
b)
evaluating the need for action to prevent occurrence of nonconformities nonconformities,•
• c)
needed, determining and implementing action needed.
32
MS 1900:2005 1900:2005 MS
d)
records of of results results of of action action taken taken (see (see 4.2.4), 4.2.4), and and records
e)
reviewing preventive preventive action action taken. taken. reviewing
The organisation organisation shall shall ensure ensure that that potential potential causes causes of of Shariah Shariah noncompliance noncompliance are are identified identified The and eliminated eliminated to to prevent prevent occurrence. occurrence. and
33 33
MS 1900:2005
Annex A AnnexA (informative) Shariah that regulates regulates the the life of of every every The word Shariah refers to the totality of Allah's commands that Muslim in all aspects. As every Muslim is responsible for for his actions, Shariah Shariah gives gives true true the ideology and faith, social prospective of his rights and duties. It is mainly concerned with the principles, law regarding man's relations with each other, the rules and conditions regarding the lawful and unlawful and other practical daily matters. al-Ouran, which is the direct commandment commandment of of Primarily, the source of Shariah originates from a/-Quran, al-Sunnah. In addition to a/-Quran a/-Ouran and and a/-Sunnah, al-Sunnah, there there is is the the Allah. The second source is a/-Sunnah. order to interpret and expand Divine commandment commandment by: by provision or authority given to man in order AI-Ijma and and a/-Qiyas· al-Qiyas' means of consensus of opinion of ulama or analogical deductions. AI-Ijma Shariah respectively respectively derived derived which are asserted as the third and the fourth sources of the Shariah from this provision.
One of the most important principles of the Shariah is that of mas/ahah maslahah or general welfare welfare and such as to secure the welfare of humanity physically, morally and spiritually in this world and al-Ouran and it is with with regard regard to the the hereafter. The principle is expressively singled out by a/-Quran purpose of Prophethood of Muhammad (saw) as Allah (swt) says: "We sent thee not, but as all creatures" (al-Anbiya': 107). In another verse, Allah (swt) says: "0 mankind! a mercy for a/l the (diseases) in in your your there hath come to you direction from your Lord and a healing for the mercy. (Yunus: 57). hearts and for those who believe, a guidance and a mercy." II
on the the benefits of of the the . In tandem with these principles, the objectives of Shariah are prevalent on facilitates improvement improvement and and perfection perfection individual and that of the community. Simultaneously it facilitates of human life. As a matter of fact, there are five primary objectives of Shariah which are referred to as "Maqasid As-Shariah". These objectives are: legalised a) Preservation of the religion e.g. in order to preserve the religion, Islam has legalised jihad and it may be an inward struggle (directed against evil in oneself) or an outward one (to fight injustice and to protect the innocent). oneself and and b) Preservation of life e.g. to preserve life, Islam prohibits causing harm to oneself and to to take take all encourages Muslim to be keen to do whatever is beneficial to his health and preventive measures for example, to guard against illness. c)
Preservation of intellect e.g. in order to ensure the intellectual well being of the mankind and advancement of civilisation, Islam encourages pursuit of knowledge and gives high priority to education .
• The word qiyas means ·comparing "comparing with or judging by comparing with a thing". It Is a process of deduction by which the laws of a text. Qiyas is actually analogy from al-Quran, al-Sunnah and al-Jjma'. al-ljma'. It can be carried out out only only In in a Shariah governed state when a solution to problem cannot be found through al-Quran. al-Quran, a/-Sunnah al-Sunnah and a/-Ijma', al-Ijma'.
34
MS 1900:2005 1900:2005 MS
d) Preservation Preservation of of progeny progeny e.g. e.g. Islam Islam protects protects man's man's honour honour and and prevents prevents lineage lineage d) confusion by by encouraging encouraging marriage marriage and and advocating advocating family family institution. institution. This This is is to to ensure ensure confusion Shariah boundary and at the same time prohibits procreation of generation within the procreation of generation within the Shariah boundary and at the same time prohibits adultery or or illicit illicit sex sex (zina), (zina), considering considering them them as as one one of of the the most most grievous grievous crimes. crimes. adultery e) Preservation Preservation of of property property e.g. e.g. to to enable enable Muslims Muslims to to earn earn aa living, living, Islam Islam encourages encourages work work e) and prohibits stealing, deception, gambling, bribery and all especially trading activities especially trading activities and prohibits stealing, deception, gambling, bribery and all illicit gains gains as as they they pose pose aa threat threat to to the the protection protection of of the the public public and and private private property. property. illicit These five five objectives objectives pursued pursued by by Shariah Shariah can can be be observed observed through through the the ahkaam ahkaam (rulings) (rulings) upon upon These fiqh (Islamic Jurisprudence) revolve around. The rulings are categorised as follows: which which fiqh (Islamic Jurisprudence) revolve around. The rulings are categorised as follows: a) Wajib Wajib (obligatory) (obligatory) -- an an obligatory obligatory action action is is the the one one that that shall shall be be performed. performed. a) b) Mustahab Mustahab (recommended) (recommended) -- aa recommended recommended action action is is the the one one that that should should be be performed. performed. b) Mubah (permissible) - a permissible action is the one one that that is neither neither encouraged encouraged nor nor c) Mubah discouraged. discouraged.
d) Makruh Makruh (disliked) (disliked) -- aa disliked disliked action.is action.is something something which which is is abominable abominable and and should should be be d) avoided but not in strictly prohibitory terms. e) Haram Haram (unlawful) - an unlawful action action is the one that shall not be performed performed and and is strictly strictly prohibited. the deeds are are rewarded rewarded or or not not are in whether the The distinctions between these five categories are rewarded; punished or not punished.
i)i)
the disliked is is not not punished. punished. Adherence to the obligatory deed is rewarded; but that of the
ii)
Non adherence to the obligatory deed is punished, but the unlawful and disliked disliked is is rewarded. rewarded.
rewarded nor nor punished. iii) The adherence and non-adherence to the permissible is neither rewarded not iv) The adherence to the recommended deed is rewarded; but non-adherence is not punished. knowing usul alalFor better understanding of the fiqh, there is the need and the necessity of knowing a/-fiqhiyyah'" (Islamic (Islamic legal maxims). fiqh" (methodology of fiqh) and al-qawaid al-fiqhiyyah'"
.. Usul al-fiqh a/-fiqh is concerned with the methodology of of legal legal reasoning and the the rules rules of of interpretation, interpretation, the the meaning meaning and and •• implication of of commands commands and and prohibitions, prohibitions, and and so so forth forth.. implication form of of short statement that that is is expressive of of the the objectives objectives and and goals goals ••• It is a theoretical abstraction - usually in the fomn Shariah. The The science science of of legal legal maxims maxims is is different different from from the the science science of of usual usual al-fiqh a/-fiqh in in that that the the maxims maxims are are based based of the the Shariah. of fiqh Itself. A maxim is defined as "a general rule which which applies to all of its related particulars·. particulars". A legal legal maxim is is on the fiqh reflective of a consolidated reading of the fiqh fiqh (Mohammad Hashim Kamali, Qawa'id AI-Fiqh; the the Legal Legal Maxims Maxims of of Islamic Law - The Association of Muslim lawyers.)
35
MS 1900:2005 1900:2005 MS
Annex B 8 Annex (informative) (informative)
Shariah implementation framework framework Shariah for quality management system from from Islamic Islamic perspectives perspectives
Sources of of the the Shar/ah Shariah Sources
Shariah Shariah
(a/ Qur'an, Qur'an, al a/ Sunnah, Sunnah, a/a/(al Ijma', a/-Qiyas) a/-Qiyas) ljma',
1 !
General
Detail/Specific Detail/Specific
a/-Shariah) (Maqasid al-Shariah) Objectives of Shariah
a/-Fiqhiah) (Qawaid a/-Fiqhiah) maxims Legal maxims
!
! Shariah Requirements Shar;ah
Organisation shall determine Shariah requirements based on individual organisational context. (business, issues, constraints)
1
Responsibility Top management shall ensure Shariah compliance through two mechanisms
1 Shariah Compliance Unit/Officer
36
Shariah Advisory Committee
MS 1900:2005 MS
Bibliography 10005:2005, Quality management ISO 10005:2005.
Guidelines for quality plans
ISO 10006:2003. 10006:2003, Quality management - Guidelines to quality in project project management management
management - Guidelines for configuration configuration management management ISO 10007:2003, Quality managementMS ISO 9004:2000, improvements
Quality management systems -
Guidelines for for performance performance
MS ISO 10015:2002. 10015:2002, Quality management -- Guidelines Guidelines for for training training
management systems MS ISO 14001:2004, Environmental management for use
Requirements with with guidance guidance Requirements
10013:2001, Guidelines for developing quality manuals ISOITR 10013:2001.
managing the economics ofqua/ity of quality ISOITR 10014:1998, Guidelines for managing 10017:2003, Guidance on statistical techniques for ISO 9001:2000 ISOITR 10017:2003. Islamic Book Trust. Trust, Kuala Kuala Lumpur Lumpur Abdullah Yusuf 'Ali, The Holy Quran Text and Translation, Islamic 1994 Doi, Non-Muslim under Shari'ah, A.S. Noordeen, Kuala Kuala Lumpur Lumpur 1990 Abdul Rahman I. Doi. Abuhuraira Abdurrahman, Islam in Practice. Practice, Percetakan Zafar Sdn Bhd, J. Bahru 1999
Perspectives, Institute of Islamic Understanding Aidit Ghazali, Industrialization from an Islamic Perspectives, Malaysia 1994 Feisal Abdul Rauf, Islam a Sacred Law - What Every Muslim Should Know About Shariah, Yayasan Dakwah Islamiah Malaysia 2002
Kod Etika Pemiagaan Perniagaan Islam. Ministry of Domestic Trade and Consumer Affairs, Malaysia (u.d.) Mahmoud, Mahmoud. I. S. A Dictionary of Islamic Words and Expression. Translation Unit of AI-Jumuah Magazine 2001 Mohammad Hashim Kamali, AI-Maqasid al-Shariah: The Objectives of Islamic Law Law http:www.aml.org.uk/journalfindex.htm (Retrieved on 24 May 2005) http:www.aml.org.uk/journallindex.htm Pelanduk Publication, Mohammad Hashim Kamali, Principles of Islamic Jurisprudence, Pelanduk Petaling Jaya 1989 Mokhtar Abdullah, Nooreha Husain, Nik Mustapha Nik Hassan and Mazilan Musa. ValueGuidelines for based Total performance Excellence Model-baseline Assessment Criteria Guidelines Organisation, Institute of Islamic Understanding Malaysia (IKIM) 2003
37
MS 1900:2005 1900:2005 MS
Muhammad Mumtaz Mumtaz Ali, Ali, The The Concept Concept of of Islamic Islamic Ummah Ummah and and Shariah Shariah -- Contemporary Contemporary Muhammad Methodological Issues, Pelanduk Publication, Kuala Lumpur 1992 Method%gical/ssues, Pelanduk Publication, Kuala Lumpur 1992 Nicolas P. P. Aghnides, Aghnides, An An Introduction Introduction to to Mohammedan Mohammedan Law Law and and aa Bibliography, Bibliography, Sang-E-Meel Sang-E-Meel Nicolas Publications, Lahore Lahore 1981 1981 Publications, Nik Mustapha Mustapha Hj. Hj. Nik Nik Hassan, Hassan, Shaikh Shaikh Mohd Mohd Saifuddeen Saifuddeen Shaikh Shaikh Mohd Mohd Salleh Salleh Corporate Corporate Nik Governance from the Islamic Perspectives, Institute of Islamic Understanding Malaysia (IKIM) Governance from the Islamic Perspectives, Institute of Islamic Understanding Malaysia (IKIM) 2002 2002 ISO 14000 14000 News News (a (a bimonthly bimonthly publication publication which which provides provides comprehensive comprehensive ISO 9000 9000 ++ ISO ISO to ISO's management system standards, coverage of international developments relating coverage of international developments relating to ISO's management system standards, including news news of of their their implementation implementation by by diverse diverse organisations organisations around around the the world) world) including
38 38
Acknowledgements from Islamic Islamic Perspectives Perspectives members: members: Technical Committee on Management Systems from Tuan Haji Nik Mustapha Nik Hassan (Chairman) Puan Siti Shapura Mashood (Secretary) SAC I Sutinah Sutan Puan Aishah Abdul Majid! Majid/ Puan Sapiah Ali Mati Tuan Haji Azmi Che MaV Haji Mohd Ali Saripan AI-Hafiz! AI-Hafiz/ Tuan Hajj Encik Md Ali Sarbini Musa/ Encik Mazilan Musa! Mohamad/ Encik Muhammad Hisyam Mohamad! Encik Mohd Shahriza Sulaiman Assoc Prof Dr Khaliq Ahmad! Ahmad/ Ismail/ Encik Yusof Ismail! Dr Mohd Radzi Haji Che Daud Encik Najib Salleh Encik Mohd Shahabuddin Omar Encik Lim Yew Meng Encik Abd Jalil Ahmad! Ahmad/ Encik Ramzan Muhamad Puan Faridah Abd Malek! Puan Mazli Muhamad Y Bhg Dato' Nadzim Johan! Johan/ Hashim/ Encik Mohd Razali Hashim! Mohamad/ Encik Zulkefli Mohamad! Rahim/ Dr Rosli Rahim! Encik Md Hasan Hashim Encik Mohd Razali Hussain Encik Idzuddin Hashim Puan Maziah Mukhtar Tuan Haji Abdul Aziz Long
Institute of of Islamic Islamic Understanding Understanding Institute Malaysia Berhad SIRIM Berhad Anti-Corruption Agency. Agency, Malaysia Malaysia Anti-Corruption Department of Islamic Islamic Development Development Malaysia Tadbiran Awam Awam Negara Negara (INTAN) (INTAN) Institut Tadbiran Malaysia of Islamic Islamic Understanding Institute of Malaysia University Malaysia Malaysia International Islamic University
Islamic Banking and Finance Institute Malaysia and Malaysian Administration and Management Planning Unit Unit Management Malaysian Institute of Management Ministry of Education (Department of Education) Islamic and Moral Education) Ministry of Health Malaysia (National . Bureau) Pharmaceutical Control Bureau) Muslim Consumers' Association of Malaysia
National Productivity Corporation Research Institute of Standards in Islam SIRIM Berhad SIRIM QAS International Sdn Bhd
Drafting Committee on Management Systems from Islamic Perspectives members: Tuan Haji Nik Mustapha Nik Hassan (Chairman) Puan Siti Shapura Mashood (Secretary) Encik Mazilan Musa Assoc Prof Dr Khaliq Ahmad! Ahmad/ Dr Mohd Radzi Haji Che Daud Puan Maziah Mukhtar Tuan TUan Haji Abdul Aziz Long
Institute of Islamic Understanding Malaysia SIRIM Berhad Institute of Islamic Understanding Malaysia International Islamic University Malaysia SIRIM Berhad SIRIM QAS International Sdn Bhd
