DRAFT November 5, 2011 MALAYSIA STANDARD FOR CLEANING PERFORMANCE Introduction As a science, cleanliness can be measured and that the measurement will be objective, quantitative and repeatable for a given set of criteria. However in practical terms cleaning is subjective and that its measurements are based on a given standard. While subjectivity gives the impression of wide difference in opinion on values and the definition of clean between the service providers in the cleaning industry and the building owners and managers or the professional associations in the real estate industry a standard which specifies the quality of services and the measuring system that determines the quality of cleani cleaning ng servic service e can reduce reduce such such subjec subjectiv tivity ity and form form a platfor platform m for those partie parties s involved to move to a performance based system. Tradit Tradition ionall ally y servi service ce provide providers rs in the cleani cleaning ng industr industry y are subjec subjected ted to a ‘head ‘head count’ count’ system and unilateral imposition of unsound measurement standards and systems which discou discourage rage improv improvemen ementt in produc productiv tivity ity through through skill skill upgrade upgrades s and better better employ employmen mentt benefits, automation and mechanization and the medium of Information Technology. The move to performance based system with sound measurement standards and systems will will lead lead to a bette betterr clea cleani ning ng perfor performa manc nce e thro through ugh incr increas eased ed produ product ctiv ivit ity y and bette better r understanding and acceptance by all the building owners and managers and their cleaning service providers.
Objective :
1. To established a minimum standard for cleaning performance which is agreeable by both the service provider and it’s client. 2. To improved improved safety and health health level level in in cleaning cleaning activit activities. ies. 3. To upgrade upgrade the profes professio sional nalism ism of servi service ce provide provider. r. 4. To standardiz standardized ed measurement measurement for cleaning cleaning perform performance ance in in the industry. industry. 5. To assist assist and be a re refer feren ence ce po poin intt in monitor monitorin ing g cl clea eani ning ng per perfor forma manc nce e am among ong service provider. 6. To upgrade upgrade the overall overall level of cleanlin cleanliness ess in Malaysia Malaysia with the objecti objective ve of CLE CLEAN AN MALAYSIA.
1.0
Purpose
1
DRAFT November 5, 2011 The Malaysia Standard for Cleaning Performance is to specify quality measurement of cleaning services to performance standards In measuring quality of cleaning service it is based on visual inspection of selected elements of cleaning units and the degree of comformance to cleaning standard which is classified into standard immediately after cleaning, standard in-betwwen cleaning and unacceptable standard.
2.0
Scope Appli Applies es to the quality quality of cleani cleaning ng servic services es in commer commercia ciall buildi building ng encomp encompass assing ing office office premis premises, es, shoppi shopping ng comple complexes xes and other other premis premises es of simil similar ar activit activities ies.. It DOES NOT include public amenities building.
3.0
Definitions 3.1
Commercial Buildings Commercial buiding includes office buildings, shopping complexes and other buildings carrying out similar actoivities. It excludes food courts, canteen, food preparations area and public utilities buildings such as mosque.
4.0 4.0
Inve Invent ntor ory y of the the Buil Buildi ding ngs/ s/Pr Prem emis ises es See Appendix A
5.0
Conditi itions for Inspection The The insp inspec ecti tion on of the the qual qualit ity y of clea cleani ning ng serv servic ice e is base based d on the the clea cleani ning ng performance to be agreed between the client and service provider. The followings shall be specified:
a) The limitations on the kind of service and applicable locations b) The types types of clean cleaning ing or the cove coverag rage e of the servic service e
c) The level of Quality Standards to be achieved after each cleaning which can vary depending on the time of the day, volume of traffic or conditions of the building. If measuring device is to be used, it shall be clearly stated. d) The frequenc frequency y inspect inspection ion to be carrie carried d out by buildi building ng owners owners or managin managing g agents in the presence of service provider’s representative at minimum frequency of once a week. e) Types of reports and methods of reporting, f)
Categori Categories es of areas, areas, insp inspect ection ion unit units s and and elemen elements ts
2
DRAFT November 5, 2011 The Malaysia Standard for Cleaning Performance is to specify quality measurement of cleaning services to performance standards In measuring quality of cleaning service it is based on visual inspection of selected elements of cleaning units and the degree of comformance to cleaning standard which is classified into standard immediately after cleaning, standard in-betwwen cleaning and unacceptable standard.
2.0
Scope Appli Applies es to the quality quality of cleani cleaning ng servic services es in commer commercia ciall buildi building ng encomp encompass assing ing office office premis premises, es, shoppi shopping ng comple complexes xes and other other premis premises es of simil similar ar activit activities ies.. It DOES NOT include public amenities building.
3.0
Definitions 3.1
Commercial Buildings Commercial buiding includes office buildings, shopping complexes and other buildings carrying out similar actoivities. It excludes food courts, canteen, food preparations area and public utilities buildings such as mosque.
4.0 4.0
Inve Invent ntor ory y of the the Buil Buildi ding ngs/ s/Pr Prem emis ises es See Appendix A
5.0
Conditi itions for Inspection The The insp inspec ecti tion on of the the qual qualit ity y of clea cleani ning ng serv servic ice e is base based d on the the clea cleani ning ng performance to be agreed between the client and service provider. The followings shall be specified:
a) The limitations on the kind of service and applicable locations b) The types types of clean cleaning ing or the cove coverag rage e of the servic service e
c) The level of Quality Standards to be achieved after each cleaning which can vary depending on the time of the day, volume of traffic or conditions of the building. If measuring device is to be used, it shall be clearly stated. d) The frequenc frequency y inspect inspection ion to be carrie carried d out by buildi building ng owners owners or managin managing g agents in the presence of service provider’s representative at minimum frequency of once a week. e) Types of reports and methods of reporting, f)
Categori Categories es of areas, areas, insp inspect ection ion unit units s and and elemen elements ts
2
DRAFT November 5, 2011 g) Minimum sample size of inspected units h) Opera Operati ting ng cost costs s of the the syst system em
6.0
Ins Inspec pection tion Crite riteri ria a of of Sta Stan ndard dard The system of inspection hall specify for each item the qualitative criteria to be employed in the inspection. The system shall include qualitative criterion, instruments and methods used ( if any ) and accuracy of observation through the timing of inspections. The inspection criteria is defined as follows : 6.1 Unacceptable Unacceptable Standard Standard 6.2 Standard Standard in between cleaning cleaning 6.3 Standard Standard immediately immediately after cleaning 6.4 Impossible Impossible to clean or unreachable unreachable to clean Inspect Inspection ion should be carrie carried d out as soon soon as possib possible le after after comple completio tion n of each cleani cleaning. ng. Where Where inspec inspectio tion n is carrie carried d out in between between cleani cleaning, ng, then allowan allowances ces should be given for immediate pollution. Inspection is visual or if necessary with the aid of special measuring instruments and in accordance with the quality benchmarks. It shall be carried out on elements in inspection units selected by sampling, by checking for the absence of pollution or opposite, the presence of certain attributes.
7.0
Selection of Sample Sample size and frequency The minimum sample size should be determined by the frequency of inspection and the total area /size of the cleaning contract. Whereby the total area/size is divided by the number of frequency per month. Example : a) By area area /siz /size e of prem premis ise e Total Size Frequency Sample Si Size
: 100,000 sqm : 8 inspections per month : 100,0 0,000 / 8 sqm per inspectio tion
b) By numb number er of floo floors rs
3
DRAFT November 5, 2011 Total number of floors Frequency Sample Size
8.0
: 88 : 8 inspections per month : 88 / 8 floors per inspection
Assessment Before inspection is conducted, the following data has to be prepared: a) Classification of the area b) Determine which elements are cleaned
c) Inventory of the items to be assessed d) Number of inspection units e) Establish sample size f)
Establish composition of the sample
g) Determine the required quality level h) Cleaning schedule for the area inspected i)
List of tasks performed for the area
The inspection shall be carried out in accordance with the quality benchmark given in Annex B and Clause 6.
8.1
Ad Hoc Inspection Building owner may conduct ad hoc site inspections.
9.0
Compliance Complies with the required quality level agreed between the parties, the building owners / manager and service provider.
10.0
Reporting A written reports as a measurement of conformity or nonconformity according to :
11.0
•
Areas not cleaned
•
Areas cleaned but cleaning activities were carried out late
•
Areas cleaned but below expectations or agreed quality levels
Machine
4
DRAFT November 5, 2011 In order to achieve the desired level of cleaning the service provided should have access to the minimum list of machinery and equipment. They should provide the most efficient and cost effective ways of cleaning. The minimum list should be agreed between the building owners and the service providers.
12.0
Chemicals The service providers are to use approved chemicals in the execution of the cleaning works. Each chemical should have a MSDS andto be used in accordance to the manufacturer’s recommendation with regards to dilution, application and safety precautions
13.0
Health and Safety The Service Provider shall ensure a safe environment for its employees at all time. All Safety & Health Act provisions and any subsequent amendments should be fully complied particularly on usage and storage of chemicals, Personal Protective Equipment. and access equipment. It is also expected that all cleaning operatives only use recommended safe methods in the execution of the cleaning works.
14.0
Training The service providers should ensure that their employees receive training on cleaning performance assessment, cleaning science, methodology and supervision in order to facilitate competency and understanding in job performance and assessment. Training providers and certification should be approved by Department of Skill Development or PerbadananSumberManusiaBhd(PSMB) under the Ministry Of Human Resources Malaysia or its equivalents.
Annex A Classification and inventory of buildings/premises Category Building Interior
Inspection unit Entrance and Common Area Lobby
Elements Door surface / frame / closer Floor / tiles / skirting Wall / partition
5
DRAFT November 5, 2011
Category
Inspection unit
Elements Ceiling / aircon diffuser / light diffuser / fan Glass / window Fitting / furniture Switches / signage Fire hose reel / extinguisher Planter boxes / ornaments Letter box Rubbish bin Reception counter
Corridor
Door surface / frame / closer Floor Wall / partition Ceiling / aircon diffuser / light diffuser Glass / window Fitting / furniture Switches / signage Fire hose reel / extinguisher Planter boxes / ornaments
Corridor (cont’d) Building Interior (cont’d)
Staircase
Rubbish bin Door surface / frame / closer Floor Wall Ceiling Tread / riser
6
DRAFT November 5, 2011
Category
Inspection unit
Elements Railing Switches / signage
Washroom
Door surface / frame / closer Floor (including floor trap) / tiles / skirting Partition / wall Ceiling / aircon diffuser Glass panel / window Mirror Fitting / fixture Switches / power point / signage Wash hand basin / vanity top Urinals and toilet bowls Soap dispenser Toilet paper dispenser Bins / sanitary bins (in ladies washroom) Diaper changing station
Building Interior (cont’d)
Elevator (Service and Passenger Lifts)
External door Internal door Mirror Elevator wall Push button panel Elevator floor lobby Elevator ledges and lights Lift track
7
DRAFT November 5, 2011
Category
Inspection unit Escalator / Travellator /Trolley Conveyor
Elements Glass Handrails Structure Landing Steps
Management office
Door surface / frame / closer Floor / tiles / skirting Wall / partition Ceiling / aircon diffuser / light diffuser Glass / window Fitting / furniture / equipments Switches Fire extinguisher Planter boxes / ornaments
Building interior (cont’d)
Management office (cont’d)
Waste paper basket Pantry
Surau
Abolition area Prayer mat Door surface / frame / closer Partition / wall Ceiling / aircon diffuser / light diffuser Fitting / furniture Switches
Multipurpose hall /
Door surface / frame / closer
8
DRAFT November 5, 2011
Category
Inspection unit Auditorium / Seminar room
Elements Floor / tiles / skirting Wall / partition Ceiling / aircon diffuser / light diffuser Glass / window Fitting / furniture Switches
Fire extinguisher
Building Exterior
Pavement and compound
Furniture fitting Floor / Tiles / Skirting Bin Handrail
Building Exterior (cont’d)
Carpark
Door Floor Wall Ceiling Exhaust louvre Scupper drain Fitting Signage Fire extinguisher Bin Carpark equipment
9
DRAFT November 5, 2011
Category
Inspection unit
Elements
Piping
Landscape area
Fitting Signage Planter
Drain
Grating Gutter
Bin Centre
Door Wall Ceiling
Building Exterior (cont’d)
Bin centre (cont’d)
RoIIer shutter Floor Bin
Loading and unloading bay
Floor Wall Ceiling Door Roller shutter Railing
Roof top
Roof surface Rainwater outlet Gutter
External façade / Canopy
Wall Glass surface 10
DRAFT November 5, 2011
Category
Inspection unit
Elements
ANNEX B Quality Benchmarks
The proposed quality benchmarks are specified in Table B.1 for the various elements. There are two sets of benchmarks for each element in order to take into account the possibility of re-pollution when inspections are not carried out immediately after cleaning as compared to inspection immediately after cleaning without possibility of re-pollution. The elements which are cleaned according to the minimum cleaning frequency should be free from dust and stain when inspection is carried out immediately after cleaning.
11
DRAFT November 5, 2011
12
DRAFT November 5, 2011 Table B.1 – Quality benchmarks lnspection unit Entrance and lobby
Element Door surface / frame / closer / grill
Cleaning Tasks •
Wipe clean
•
Standard immediately after cleaning Free of dust and stains
Standard inbetween cleaning • •
•
•
Floor – Unpolishable
•
Polishing ( for metal and wood surface )
Sweep / dust mop
Free of dust and stains Shining
•
•
Smooth floors shall be free of dust and stains Free from litters and dirts
•
•
•
Mopping
Has uniform appearance Dry and free from spillages, removable stains, superficial marks and loose debris
•
•
Entrance and
• •
•
•
•
•
Light dust Fingerprint mark on door knob Stripes from shoes
Light dust Fingerprint mark on door knob and surface
An isolated stain may be present Some light dust is permitted
Debris and spillage arising from usage between cleans Litter and soils arising from the day activities
Unacceptable Standard •
•
•
•
•
•
•
•
Accumulated dust and stains Stripes resulting from improper cleaning
Accumulated dust and stains Streak mark resulting from improper polishing Loose debris, ingrained dirt or scuff marks Accumulated dust, dirts and stains at corners and skirting Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine
13
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
Unacceptable Standard
lobby (cont’d) Floor – Unpolishable (cont’d)
•
• •
•
Scrubbing
•
•
Floor – Polishable
•
Sweep / dust mop
•
•
•
Mopping
•
•
Entrance and lobby (cont’d)
Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. Uniform appearance
Smooth floors shall be free of dust and stains Free from litters and dirts
Has uniform appearance Dry and free from spillages, removable stains,
•
Debris and spillages arising from usage between cleans
•
•
•
•
•
•
An isolated stain may be present Some light dust is permitted
Debris and spillage arising from usage between cleans Litter and soils
•
•
•
marks Excessive dampness Detergent residue Dull appearance
Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance Loose debris, ingrained dirt or scuff marks Accumulated dust, dirts and stains at corners and skirting Build up spillages, removable stains, superficial marks, non-uniform
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
Unacceptable Standard
lobby (cont’d) Floor – Unpolishable (cont’d)
•
• •
•
Scrubbing
Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. Uniform appearance
•
•
Floor – Polishable
•
Sweep / dust mop
Smooth floors shall be free of dust and stains Free from litters and dirts
•
•
•
Mopping
Has uniform appearance Dry and free from spillages, removable stains, superficial marks and loose debris
•
•
Entrance and lobby (cont’d)
•
Debris and spillages arising from usage between cleans
•
•
•
•
•
•
An isolated stain may be present Some light dust is permitted
Debris and spillage arising from usage between cleans Litter and soils arising from the day activities
•
•
•
•
marks Excessive dampness Detergent residue Dull appearance
Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance Loose debris, ingrained dirt or scuff marks Accumulated dust, dirts and stains at corners and skirting Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine
14
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
Unacceptable Standard •
Floor – Polishable (cont’d)
• •
•
Spray buff / buff
•
•
Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen
•
Debris and spillages arising from usage between cleans
•
•
•
Dry cut / Scrubbing
•
•
•
Stripping & Polishing
•
Entrance and lobby (cont’d) •
Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. Uniform appearance
Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen
•
Debris and spillages arising from usage between cleans
•
•
•
Debris and spillages arising from usage between cleans
•
marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks.
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
Unacceptable Standard •
Floor – Polishable (cont’d)
• •
•
Spray buff / buff
Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen
•
•
•
Debris and spillages arising from usage between cleans
•
•
•
Dry cut / Scrubbing
Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. Uniform appearance
•
•
•
Stripping & Polishing
Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen
•
Entrance and lobby (cont’d) •
•
Debris and spillages arising from usage between cleans
•
•
•
Debris and spillages arising from usage between cleans
•
•
marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance
15
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Floor Mat / Mat Well
•
•
Dry Vacuum
Coverings shall be free of visible loose dirt, dust, stain and damp spot
Standard inbetween cleaning •
•
Floor Mat / Mat well (cont’d)
•
•
Wall / partition
• •
Entrance and lobby (cont’d)
Spot Clean
Wipe clean Vacuum
•
•
Free of dust, stains, cobwebs or sticker leftovers Frame in which the partition is mounted shall be free of dust and stains
NOTE – Special
•
Debris and spillages arising from usage between cleans Loose layer of dust and dirt under mat or in the mat well Loose surface soil, litter and mark arising from the day’s traffic taking into account weather condition
Debris, dust and stains arising from usage between cleans
Unacceptable Standard •
•
• •
•
•
•
Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Odour Accumulation of dirt/mold around the edge/under the mat Clogged and dried mud under the mat or in the mat well/floor mat Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces Removable stains or smears
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Floor Mat / Mat Well
•
•
Dry Vacuum
Coverings shall be free of visible loose dirt, dust, stain and damp spot
Standard inbetween cleaning •
•
Floor Mat / Mat well (cont’d)
•
•
Wall / partition
• •
Spot Clean
Wipe clean Vacuum
Entrance and lobby (cont’d)
•
•
Free of dust, stains, cobwebs or sticker leftovers Frame in which the partition is mounted shall be free of dust and stains
•
Debris and spillages arising from usage between cleans Loose layer of dust and dirt under mat or in the mat well Loose surface soil, litter and mark arising from the day’s traffic taking into account weather condition
Debris, dust and stains arising from usage between cleans
Unacceptable Standard •
•
• •
•
•
•
Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Odour Accumulation of dirt/mold around the edge/under the mat Clogged and dried mud under the mat or in the mat well/floor mat Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces Removable stains or smears
NOTE – Special attention ought to be given to the lines of 16
DRAFT November 5, 2011
lnspection unit
Element
Skirting board
Cleaning Tasks
•
Wipe clean
Standard immediately after cleaning attachment between the partition and its frame. •
Free of dust and stains
Standard inbetween cleaning
•
Some light dust permitted.
Unacceptable Standard
•
•
Glass / Window
•
Spot wipe with glass cleaner
•
•
Glass / Window
•
Free of dust, stains and fingerprints Clear glass
•
•
Clean glass with lambwool and squeeze
Some light dust may be present Finger marks and light smear in inaccessible area
• • •
•
•
Entrance and lobby (cont’d)
Fitting / furniture
•
Wipe clean
•
Free of dust and stains
•
Some light dust is permitted
•
•
Accumulated dirt, dust and stain Mop and machine mark Dull surface Watermark Build up of dirt and dust on frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces Surfaces sticky to
DRAFT November 5, 2011
lnspection unit
Element
Skirting board
Cleaning Tasks
•
Wipe clean
Standard immediately after cleaning attachment between the partition and its frame. Free of dust and stains
•
Standard inbetween cleaning
•
Some light dust permitted.
Unacceptable Standard
•
•
Glass / Window
•
Spot wipe with glass cleaner
Free of dust, stains and fingerprints Clear glass
•
•
Glass / Window
•
•
•
Clean glass with lambwool and squeeze
Some light dust may be present Finger marks and light smear in inaccessible area
• • •
•
•
Entrance and lobby (cont’d)
Fitting / furniture
•
Wipe clean
Free of dust and stains
•
•
Some light dust is permitted
•
•
Accumulated dirt, dust and stain Mop and machine mark Dull surface Watermark Build up of dirt and dust on frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces Surfaces sticky to the touch
17
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks •
Polish
•
Standard immediately after cleaning Dry and free from removable stains, spillages and debris. Has bright even sheen.
Standard inbetween cleaning •
•
•
Light dust and litter. Light finger marking especially around door handle and arm of chair and desk edge
Unacceptable Standard •
• •
•
Switch / signage Fire hose reel / extinguisher Entrance and lobby (cont’d)
Ornaments / Planter boxes
•
Wipe clean
•
•
Wipe clean
•
•
Wipe clean
•
•
Dirt / litter removal
•
•
Letter box
•
Waste bin
•
Wipe clean
Remove waste Replenish plastic
•
•
Free of dust and stains. Free of dust and stains. Free of dust and stains Free from dirt and litter Free of cigarette buds Free of dust and stains. Waste free
•
•
•
•
•
•
Some light dust is permitted. Some light dust is permitted. Some light dust is permitted. Some light dust is permitted.
Some light dust is permitted. Waste paper and litter arising since
•
•
•
•
•
•
Surfaces sticky to the touch Dull appearance Discoloration because of dirt, smear and mark arising from cleaning activities Streak mark due to improper cleaning Accumulated dust and stains Accumulated dust and stains Accumulated dust and stains Accumulated dust and stains
Accumulated dust and stains Overflow of waste
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks •
Polish
•
Standard immediately after cleaning Dry and free from removable stains, spillages and debris. Has bright even sheen.
Standard inbetween cleaning •
•
•
Light dust and litter. Light finger marking especially around door handle and arm of chair and desk edge
Unacceptable Standard •
• •
•
Switch / signage Fire hose reel / extinguisher Entrance and lobby (cont’d)
Ornaments / Planter boxes
•
Wipe clean
•
•
Wipe clean
•
•
Wipe clean
•
•
Dirt / litter removal
Free of dust and stains. Free of dust and stains. Free of dust and stains Free from dirt and litter Free of cigarette buds Free of dust and stains.
•
•
Letter box
•
Waste bin
• •
Wipe clean
Remove waste Replenish plastic bag
•
Waste free Dry
• •
•
•
•
•
•
•
Some light dust is permitted. Some light dust is permitted. Some light dust is permitted. Some light dust is permitted.
Some light dust is permitted. Waste paper and litter arising since bin were last clean
•
•
•
•
•
•
Surfaces sticky to the touch Dull appearance Discoloration because of dirt, smear and mark arising from cleaning activities Streak mark due to improper cleaning Accumulated dust and stains Accumulated dust and stains Accumulated dust and stains Accumulated dust and stains
Accumulated dust and stains Overflow of waste
18
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks •
Wipe / Wash / Clean
• •
•
Standard immediately after cleaning Spotless Interior free from sediment or sticked dirt Dry
Standard inbetween cleaning •
Some light dust is permitted (including in and outside of lid).
Unacceptable Standard •
•
• • •
•
Chandelier *Special item
• • •
High dusting Washclean Metal Polish
•
•
Free from dust and cobweb Has bright even sheen.
•
Some light dust is permitted.
•
• •
•
Corridor
Door surface / frame / closer
•
Wipe clean
•
Free of dust and stains
• •
Light dust Fingerprint mark on door knob Stripes from
•
•
Accumulated dust and stains Marks and smear which can be removed by cleaning Odour Encrusted dirt Build up of dust and dirt in interior and exterior Surfaces sticky to the touch Accumulated dust and cobweb Dull appearance Discoloration because of dirt, smear and mark arising from cleaning activities Streak mark due to improper cleaning Accumulated dust and stains Stripes resulting from cleaning
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks •
Wipe / Wash / Clean
• •
•
Standard immediately after cleaning Spotless Interior free from sediment or sticked dirt Dry
Standard inbetween cleaning •
Some light dust is permitted (including in and outside of lid).
Unacceptable Standard •
•
• • •
•
Chandelier *Special item
• • •
High dusting Washclean Metal Polish
Free from dust and cobweb Has bright even sheen.
•
•
•
Some light dust is permitted.
•
• •
•
Corridor
Door surface / frame / closer
•
Wipe clean
Free of dust and stains
•
• •
•
•
Polishing ( for
Free of dust and
•
•
Light dust Fingerprint mark on door knob Stripes from shoes Light dust
•
•
•
Accumulated dust and stains Marks and smear which can be removed by cleaning Odour Encrusted dirt Build up of dust and dirt in interior and exterior Surfaces sticky to the touch Accumulated dust and cobweb Dull appearance Discoloration because of dirt, smear and mark arising from cleaning activities Streak mark due to improper cleaning Accumulated dust and stains Stripes resulting from cleaning Accumulated dust
19
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks metal and wood surface )
Floor – Unpolishable
•
Sweep / dust mop
•
•
•
•
Corridor (cont’d)
Mopping
•
•
Floor – Unpolishable (cont’d)
•
Mopping (cont’d)
Standard immediately after cleaning stains Shining Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor Has uniform appearance Dry and free from spillages, removable stains, superficial marks and loose debris
Standard inbetween cleaning •
•
•
•
•
Fingerprint mark on door knob and surface An isolated stain may be present Some light dust is permitted
Debris and spillage arising from usage between cleans Litter and soils arising from the day activities
Unacceptable Standard •
•
•
•
•
• •
•
Scrubbing
•
•
Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. Uniform
•
Debris and spillages arising from usage between cleans
•
•
and stains Streak mark due to improper cleaning Loose debris, ingrained dirt or scuff marks
Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks metal and wood surface )
Floor – Unpolishable
•
Sweep / dust mop
•
Standard immediately after cleaning stains Shining Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor
•
•
•
Corridor (cont’d)
Mopping
Has uniform appearance Dry and free from spillages, removable stains, superficial marks and loose debris
•
•
Floor – Unpolishable (cont’d)
•
Mopping (cont’d)
Standard inbetween cleaning •
•
•
•
•
Fingerprint mark on door knob and surface An isolated stain may be present Some light dust is permitted
Debris and spillage arising from usage between cleans Litter and soils arising from the day activities
Unacceptable Standard •
•
•
•
•
• •
•
Scrubbing
Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. Uniform appearance
•
•
•
Debris and spillages arising from usage between cleans
•
•
and stains Streak mark due to improper cleaning Loose debris, ingrained dirt or scuff marks
Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance
•
20
DRAFT November 5, 2011
lnspection unit
Element Floor – Polishable
Cleaning Tasks •
Sweep / dust mop
•
•
•
Mopping
•
•
Standard immediately after cleaning Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor Has uniform appearance Dry and free from spillages, removable stains, superficial marks and loose debris
Standard inbetween cleaning •
•
•
•
An isolated stain may be present Some light dust is permitted Debris and spillage arising from usage between cleans Litter and soils arising from the day activities
Corridor (cont’d)
Unacceptable Standard •
•
•
•
Floor – Polishable (cont’d)
• • •
Spray buff / buff
•
•
Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen
•
Debris and spillages arising from usage between cleans
•
•
•
Dry cut / Scrubbing
•
Dry and free from removable stains,
•
Debris and spillages arising
•
Loose debris, ingrained dirt or scuff marks
Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Build up spillages,
DRAFT November 5, 2011
lnspection unit
Element Floor – Polishable
Cleaning Tasks •
Sweep / dust mop
•
•
•
Mopping
•
•
Standard immediately after cleaning Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor Has uniform appearance Dry and free from spillages, removable stains, superficial marks and loose debris
Standard inbetween cleaning •
•
•
•
An isolated stain may be present Some light dust is permitted Debris and spillage arising from usage between cleans Litter and soils arising from the day activities
Corridor (cont’d)
Unacceptable Standard •
•
•
•
Floor – Polishable (cont’d)
• • •
Spray buff / buff
Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen
•
•
•
Debris and spillages arising from usage between cleans
•
•
•
Dry cut / Scrubbing
Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris.
•
•
Debris and spillages arising from usage between cleans
•
Loose debris, ingrained dirt or scuff marks
Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Build up spillages, removable stains, ingrained dirt, scuff marks and
21
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks •
•
Stripping & Polishing
•
•
Standard immediately after cleaning Uniform appearance
Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen
Standard inbetween cleaning
Unacceptable Standard •
•
Debris and spillages arising from usage between cleans
•
•
Corridor (cont’d) Floor –Carpeted
Floor – Carpeted (cont’d)
•
Vacuum
•
•
Stain removal
•
Free from dust
•
Dust arising from usage between vacuuming
-N/A-
Free from removable stains and spillages.
•
•
impacted debris. Non-uniform appearance Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Accumulation of dust
Embedded spillages
• •
Cosmetic cleaning
•
•
Spotless appearance Dry
•
Light stain from usage between cleaning
• •
•
•
Deep cleaning
•
Free from removable stains
•
Light stain from usage between
•
Discoloration Excessive dampness Odour Discoloration Excessive
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks •
•
Stripping & Polishing
Standard immediately after cleaning Uniform appearance
Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen
•
•
Standard inbetween cleaning
Unacceptable Standard •
•
Debris and spillages arising from usage between cleans
•
•
Corridor (cont’d) Floor –Carpeted
Floor – Carpeted (cont’d)
•
Vacuum
•
•
Stain removal
•
Free from dust
•
Dust arising from usage between vacuuming
-N/A-
Free from removable stains and spillages.
•
•
impacted debris. Non-uniform appearance Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Accumulation of dust
Embedded spillages
• •
Cosmetic cleaning
Spotless appearance Dry
•
•
•
Light stain from usage between cleaning
• •
•
•
Deep cleaning
Free from removable stains and spillages Spotless
•
•
•
Light stain from usage between cleaning
• •
•
Discoloration Excessive dampness Odour Discoloration Excessive dampness Odour
22
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks
Wall
•
Wipe clean
Wall (cont’d)
•
Vacuum
Corridor (cont’d)
•
Standard immediately after cleaning appearance Free of dust, stains, cobwebs or sticker leftovers
Standard inbetween cleaning •
Debris, dust and stains arising from usage between cleans
Unacceptable Standard •
•
Glass / Window
•
Spot wipe with glass cleaner
•
•
Glass / Window (cont’d)
Fittings
Free of dust, stains and fingerprints Clear glass
•
•
Some light dust may be present Finger marks and light smear at inaccessible area
• • •
• •
•
Clean glass with lambwool and squeeze
Wipe clean
•
•
•
Free of dust, stains and fingerprints Clear glass
Free of dust and stains
•
•
•
Some light dust may be present Finger marks and light smear at inaccessible area Some light dust is permitted
•
•
Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces Removable stains or smears Dull surface Watermark Build up of dirt and dust on frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks
Wall
•
Wipe clean
Wall (cont’d)
•
Vacuum
Corridor (cont’d)
•
Standard immediately after cleaning appearance Free of dust, stains, cobwebs or sticker leftovers
Standard inbetween cleaning •
Debris, dust and stains arising from usage between cleans
Unacceptable Standard •
•
Glass / Window
•
Spot wipe with glass cleaner
Free of dust, stains and fingerprints Clear glass
•
•
Glass / Window (cont’d)
Fittings
•
•
Some light dust may be present Finger marks and light smear at inaccessible area
• • •
• •
•
Clean glass with lambwool and squeeze
Wipe clean
Free of dust, stains and fingerprints Clear glass
•
•
Free of dust and stains
•
•
•
•
Some light dust may be present Finger marks and light smear at inaccessible area Some light dust is permitted
•
•
•
Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces Removable stains or smears Dull surface Watermark Build up of dirt and dust on frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces Surfaces sticky to
23
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
Unacceptable Standard the touch
•
Polish
•
Corridor (cont’d) •
Dry and free from removable stains, spillages and debris. Has bright even sheen.
•
•
Light dust and litter. Light finger marking
•
• •
Polish
•
Switch / signage
Fire hose reel / extinguisher Waste bin
•
Wipe clean
•
•
Wipe clean
•
• •
•
Remove waste Replenish plastic bag Wipe / Wash / Clean
• •
• •
Free of dust and stains.
Free of dust and stains. Waste free Dry
Spotless Interior free from sediment or sticked dirt
•
•
•
•
Some light dust is permitted.
Some light dust is permitted. Waste paper and litter arising since bin were last clean Some light dust is permitted (including in and outside of lid).
•
•
•
•
•
Surfaces sticky to the touch Dull appearance Discoloration because of dirt, smear and mark arising from cleaning activities Streak mark due to improper cleaning Accumulated dust and stains
Accumulated dust and stains Overflow of waste
Accumulated dust and stains Marks and smear which can be
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
Unacceptable Standard the touch
•
Polish
Dry and free from removable stains, spillages and debris. Has bright even sheen.
•
Corridor (cont’d) •
•
•
Light dust and litter. Light finger marking
•
• •
Polish
•
Switch / signage
Fire hose reel / extinguisher Waste bin
•
Wipe clean
•
•
Wipe clean
•
• •
•
Remove waste Replenish plastic bag Wipe / Wash / Clean
Free of dust and stains.
Free of dust and stains. Waste free Dry
• •
Spotless Interior free from sediment or sticked dirt Dry
• •
•
•
•
•
•
Some light dust is permitted.
Some light dust is permitted. Waste paper and litter arising since bin were last clean Some light dust is permitted (including in and outside of lid).
•
•
•
•
•
Surfaces sticky to the touch Dull appearance Discoloration because of dirt, smear and mark arising from cleaning activities Streak mark due to improper cleaning Accumulated dust and stains
Accumulated dust and stains Overflow of waste
Accumulated dust and stains Marks and smear which can be removed by cleaning
24
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
Unacceptable Standard • •
•
•
Ornaments / Planter boxes
•
•
Wipe clean
Dirt / litter removal
•
•
•
Staircase
Door surface / frame / closer
•
Wipe clean
•
Free of dust and stains Free from dirt and litter Free of cigarette buds Free of dust and stains
Staircase (cont’d)
•
•
• •
•
Floor
•
Sweep / dust mop
•
•
•
Mopping
•
Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor Has uniform
•
•
•
Some light dust is permitted. Some light dust is permitted.
Light dust Fingerprint mark on door knob Stripes from shoes An isolated stain may be present Some light dust is permitted
Debris and
•
•
•
•
•
•
Odour Encrusted dirt inside bins Build up of dust and dirt in interior and exterior Surfaces sticky to the touch Accumulated dust and stains Accumulated dust and stains
Accumulated dust and stains Stripes resulting from improper cleaning Loose debris, ingrained dirt or scuff marks
Build up
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
Unacceptable Standard • •
•
•
Ornaments / Planter boxes
•
•
Wipe clean
Dirt / litter removal
Free of dust and stains
•
Free from dirt and litter Free of cigarette buds
•
•
Staircase
Door surface / frame / closer
•
Wipe clean
Free of dust and stains
•
Staircase (cont’d)
•
•
• •
•
Floor
•
Sweep / dust mop
Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor
•
•
•
Mopping
Has uniform appearance Dry and free from
•
•
•
•
•
Some light dust is permitted. Some light dust is permitted.
Light dust Fingerprint mark on door knob Stripes from shoes An isolated stain may be present Some light dust is permitted
Debris and spillage arising from usage
•
•
•
•
•
•
Odour Encrusted dirt inside bins Build up of dust and dirt in interior and exterior Surfaces sticky to the touch Accumulated dust and stains Accumulated dust and stains
Accumulated dust and stains Stripes resulting from improper cleaning Loose debris, ingrained dirt or scuff marks
Build up spillages, removable stains,
25
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning spillages, removable stains, superficial marks and loose debris
Cleaning Tasks
Standard inbetween cleaning •
between cleans Litter and soils arising from the day activities
Unacceptable Standard
•
•
•
•
• •
Scrubbing
•
Staircase (cont’d) •
Stripping & Polishing
NOTE – For Polishable floor only
•
•
Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. Uniform appearance Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen
•
Debris and spillages arising from usage between cleans
•
•
•
Debris and spillages arising from usage between cleans
•
•
Wall / partition
• •
Wipe clean Vacuum
•
Free of dust, stains, cobwebs or sticker
•
Debris, dust and stains arising
•
superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Build up loose debris and dust
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning spillages, removable stains, superficial marks and loose debris
Cleaning Tasks
Standard inbetween cleaning •
between cleans Litter and soils arising from the day activities
Unacceptable Standard
•
•
•
•
Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. Uniform appearance Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen
• •
Scrubbing
•
Staircase (cont’d) •
Stripping & Polishing
NOTE – For Polishable floor only
•
•
•
Debris and spillages arising from usage between cleans
•
•
•
Debris and spillages arising from usage between cleans
•
•
Wall / partition
• •
Wipe clean Vacuum
Free of dust, stains, cobwebs or sticker leftovers Frame in which the
•
•
•
Debris, dust and stains arising from usage between cleans
•
superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Build up loose debris and dust on vertical surfaces and at
26
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning partition is mounted shall be free of dust and stains
Cleaning Tasks
Standard inbetween cleaning
Unacceptable Standard
•
points of contact with horizontal surfaces Removable stains or smears
NOTE – Special attention ought to be given to the lines of attachment between the partition and its frame. Steps
•
Sweep
•
•
Staircase (cont’d) •
Mopping
•
•
•
Mopping (cont’d)
Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor Has uniform appearance Dry and free from spillages, removable stains, superficial marks and loose debris
•
•
•
•
An isolated stain may be present Some light dust is permitted Debris and spillage arising from usage between cleans Litter and soils arising from the day activities
•
•
•
•
Steps (cont’d)
• •
Loose debris, ingrained dirt or scuff marks
Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning partition is mounted shall be free of dust and stains
Cleaning Tasks
Standard inbetween cleaning
Unacceptable Standard
•
points of contact with horizontal surfaces Removable stains or smears
NOTE – Special attention ought to be given to the lines of attachment between the partition and its frame. Steps
•
Sweep
Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor Has uniform appearance Dry and free from spillages, removable stains, superficial marks and loose debris
•
•
Staircase (cont’d) •
Mopping
•
•
•
Mopping (cont’d)
•
•
•
•
An isolated stain may be present Some light dust is permitted Debris and spillage arising from usage between cleans Litter and soils arising from the day activities
•
•
•
•
Steps (cont’d)
• •
Loose debris, ingrained dirt or scuff marks
Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance
27
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks •
Stripping & Polishing
Note : Not advisable for staircase with anti slip strips Railings
•
Wipe clean
•
•
Standard immediately after cleaning Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen
Standard inbetween cleaning •
Debris and spillages arising from usage between cleans
Unacceptable Standard •
•
•
Free of dust and stains
•
Some light dust is permitted
•
•
•
Polish
•
Dry and free from removable stains. Has bright even sheen.
•
•
Light dust and stain Light finger marking
•
• •
•
Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces Surfaces sticky to the touch Surfaces oily to the touch Dull appearance Discoloration because of dirt, smear and mark arising from cleaning activities Streak mark due to improper cleaning
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks •
Stripping & Polishing
Note : Not advisable for staircase with anti slip strips Railings
•
Wipe clean
•
•
Standard immediately after cleaning Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen
Standard inbetween cleaning •
Debris and spillages arising from usage between cleans
Unacceptable Standard •
•
Free of dust and stains
•
•
Some light dust is permitted
•
•
•
Polish
Dry and free from removable stains. Has bright even sheen.
•
•
•
Light dust and stain Light finger marking
•
• •
•
Switch / signage
•
Wipe clean
Free of dust and
•
•
Some light dust is
•
Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces Surfaces sticky to the touch Surfaces oily to the touch Dull appearance Discoloration because of dirt, smear and mark arising from cleaning activities Streak mark due to improper cleaning Accumulated dust
28
DRAFT November 5, 2011
lnspection unit
Washroom
Element
Door surface / frame / closer
Standard immediately after cleaning stains.
Cleaning Tasks
•
Wipe clean
•
Free of dust and stains
Standard inbetween cleaning permitted. • •
•
Floor (Including floor trap)
•
Scrub and mop dry
•
•
•
•
•
Free from litters, tissue and other small pieces Free from debris, small particles and like substance Free from dry / wet organic dirt, spit, spillage etc Free from black streak, soil, dirt from foot step Dry
Unacceptable Standard
•
•
•
•
Light dust Fingerprint mark on door knob Stripes from shoes Any trash or garbage or waste material arising from usage in between cleaning Only small particles are randomly present without continuous layer on floor surface Any stain, dirts, mark arising from usage in between cleaning Any wet area clearly present from usage in between cleaning
and stains •
•
•
•
•
•
Accumulated dust and stains Stripes resulting from cleaning Any trash or garbage or waste material especially bits of paper scattered untidily in one area Small particles are randomly present in a continuous layer on floor surface Any stain/mark smeared out or any stain/mark still clearly present, showing well defined borders Any wet area clearly present showing well
DRAFT November 5, 2011
lnspection unit
Washroom
Element
Door surface / frame / closer
Standard immediately after cleaning stains.
Cleaning Tasks
•
Wipe clean
Free of dust and stains
•
Standard inbetween cleaning permitted. • •
•
Floor (Including floor trap)
•
Scrub and mop dry
Free from litters, tissue and other small pieces Free from debris, small particles and like substance Free from dry / wet organic dirt, spit, spillage etc Free from black streak, soil, dirt from foot step Dry
•
•
•
•
•
Unacceptable Standard
•
•
•
•
Light dust Fingerprint mark on door knob Stripes from shoes Any trash or garbage or waste material arising from usage in between cleaning Only small particles are randomly present without continuous layer on floor surface Any stain, dirts, mark arising from usage in between cleaning Any wet area clearly present from usage in between cleaning
and stains •
•
•
•
•
•
Accumulated dust and stains Stripes resulting from cleaning Any trash or garbage or waste material especially bits of paper scattered untidily in one area Small particles are randomly present in a continuous layer on floor surface Any stain/mark smeared out or any stain/mark still clearly present, showing well defined borders Any wet area clearly present showing well define unattended and
29
DRAFT November 5, 2011
lnspection unit Washroom (cont’d)
Element Floor (including floor trap)
Floor Mat
Standard immediately after cleaning
Cleaning Tasks
•
•
Standard inbetween cleaning
Scrub and mop dry (cont’d)
Dry Vacuum / Spot Clean
•
•
Coverings shall be free of visible loose dirt, dust, stain and damp spot
•
•
•
Ablution area
Wash clean
Unacceptable Standard
Dry
Debris and spillages arising from usage between cleans Loose layer of dust and dirt under mat or in the mat well Loose surface soil, litter and mark arising from the day’s traffic taking into account weather condition
Light stain
•
•
• •
•
no sign of mopping/drying activity Any dirt clearly present showing well define unattended and no sign of mopping/drying activity Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Odour Accumulation of dirt/mold around the edge/under the mat Clogged and dried mud under the mat or in the mat well/floor mat Slime
DRAFT November 5, 2011
lnspection unit Washroom (cont’d)
Element Floor (including floor trap)
Floor Mat
Standard immediately after cleaning
Cleaning Tasks
•
•
Standard inbetween cleaning
Scrub and mop dry (cont’d)
Dry Vacuum / Spot Clean
•
Coverings shall be free of visible loose dirt, dust, stain and damp spot
•
•
•
•
Ablution area
•
Wash clean
Unacceptable Standard
Dry Free of dirt and stain
• •
• •
Debris and spillages arising from usage between cleans Loose layer of dust and dirt under mat or in the mat well Loose surface soil, litter and mark arising from the day’s traffic taking into account weather condition
Light stain Any visible smear arising from
•
•
• •
•
• • •
no sign of mopping/drying activity Any dirt clearly present showing well define unattended and no sign of mopping/drying activity Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Odour Accumulation of dirt/mold around the edge/under the mat Clogged and dried mud under the mat or in the mat well/floor mat Slime Algae Bad odour
30
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning Taps free of stain
Cleaning Tasks
Washroom (cont’d)
Standard inbetween cleaning
•
Partition / Wall
•
Wipe clean
•
•
Partition / Wall (cont’d)
•
Wipe clean (cont’d) • •
•
•
Washroom (cont’d)
Free from any sketch, wall scrawl, wall write Free from any visible sticky/oily material/stain spread on surface Free from conwebs Free from visible layers of small particles on wall wurface Free from dry/wet organic dirt, spit Free from sticker, label, tag or any unnecessary identification paste on wall
•
•
•
usage in between cleaning Cobwebs not clearly present/visible Any graffiti arising from usage in between cleaning Any visible smear arising from usage in between cleaning Cobwebs not clearly present/visible
Unacceptable Standard • •
•
•
•
•
•
Rusty Accumulated dirt and stain
Any graffiti not removed and clearly visible, unattended and no sign of removing activity Any visible smear not removed but has been smeared out or any stain/mark still clearly present, showing well defined smear Any cobwebs or heavy dust layer Small particles randomly present in a continuous layer at any surface Any label gum not removed and
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning Taps free of stain
Cleaning Tasks
Washroom (cont’d)
Standard inbetween cleaning
•
Partition / Wall
•
Wipe clean
Free from any sketch, wall scrawl, wall write Free from any visible sticky/oily material/stain spread on surface Free from conwebs Free from visible layers of small particles on wall wurface Free from dry/wet organic dirt, spit Free from sticker, label, tag or any unnecessary identification paste on wall
•
•
Partition / Wall (cont’d)
•
Wipe clean (cont’d) • •
•
•
•
•
•
usage in between cleaning Cobwebs not clearly present/visible Any graffiti arising from usage in between cleaning Any visible smear arising from usage in between cleaning Cobwebs not clearly present/visible
Unacceptable Standard • •
•
•
•
•
Washroom (cont’d)
•
Rusty Accumulated dirt and stain
Any graffiti not removed and clearly visible, unattended and no sign of removing activity Any visible smear not removed but has been smeared out or any stain/mark still clearly present, showing well defined smear Any cobwebs or heavy dust layer Small particles randomly present in a continuous layer at any surface Any label gum not removed and clearly present on wall surface
31
DRAFT November 5, 2011
lnspection unit
Element Glass panel / window
Cleaning Tasks •
Spot wipe with glass cleaner
•
• •
Mirror
Standard inbetween cleaning •
•
Clean glass with lambwool and squeezee
Spot wipe with glass cleaner
•
•
Clean glass with lambwool and squeeze
Wipe clean
Some light dust may be present Finger marks and light smear inaccessible
Unacceptable Standard • • •
•
Mirror (cont’d)
Fitting / furniture
Standard immediately after cleaning Free of dust, stains and fingerprints Clear glass
•
•
Free of dust, stains and fingerprints Clear glass
Free of dust, stains and fingerprints Clear glass
Free of dust and stains
•
•
•
•
•
Some light dust may be present Finger marks and light smear at inaccessible area Some light dust may be present Finger marks and light smear at inaccessible area Some light dust is permitted
Washroom (cont’d)
•
•
•
Switch / signage
•
Wipe clean
•
Free of dust and
•
Some light dust is
Dull surface Watermark Build up of dirt and dust on frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning
Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces Surfaces sticky to the touch Accumulated dust
DRAFT November 5, 2011
lnspection unit
Element Glass panel / window
Cleaning Tasks •
Spot wipe with glass cleaner
•
• •
Mirror
Standard immediately after cleaning Free of dust, stains and fingerprints Clear glass
•
•
Clean glass with lambwool and squeezee
Spot wipe with glass cleaner
Free of dust, stains and fingerprints Clear glass
•
•
Clean glass with lambwool and squeeze
Wipe clean
Some light dust may be present Finger marks and light smear inaccessible
Unacceptable Standard • • •
•
Mirror (cont’d)
Fitting / furniture
Standard inbetween cleaning
Free of dust, stains and fingerprints Clear glass
•
Free of dust and stains
•
•
•
•
•
•
Some light dust may be present Finger marks and light smear at inaccessible area Some light dust may be present Finger marks and light smear at inaccessible area Some light dust is permitted
Washroom (cont’d)
•
•
•
Switch / signage
•
Wash hand
•
Wipe clean Wash clean and
Free of dust and stains.
•
Free from
•
•
•
Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces Surfaces sticky to the touch Accumulated dust and stains
Some light dust is permitted. Any loose/floating
Dull surface Watermark Build up of dirt and dust on frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning
•
Any unpleasant
32
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks
basin /vanity top
disinfect • •
• •
Standard immediately after cleaning loose/floating particles Free from grime Free from excessive/left over cleaning agent Free from rust Dry
Standard inbetween cleaning
•
•
Wash hand basin /vanity top (cont’d)
•
Wash clean and disinfect
•
particle which arising from usage in between cleaning Any stain/mark not removed arising from usage in between cleaning Any excessive/left out cleaning agent not removed arising from usage in between cleaning Any new rusty mark (green) and showing well defined and unattended
Unacceptable Standard
•
•
•
material that form and accumulated on the surface of liquid strainer Any stain/mark not removed and clearly present Build up or accumulated stains / cleaning agent Any surface unpolished and left with smears and dirt and no sign of polishing activity
•
Washroom (cont’d)
Pan, urinal (including partition)
•
Wash clean and disinfect
•
• • •
Free from loose/floating particles Free from grime Free from stain Free from excessive/left out
•
•
Any loose/floating particle which arising from usage in between cleaning Any stain/mark not removed
•
•
Any unpleasant material that form and accumulated on the surface Any stain/mark not removed and
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks
basin /vanity top
disinfect • •
• •
Standard immediately after cleaning loose/floating particles Free from grime Free from excessive/left over cleaning agent Free from rust Dry
Standard inbetween cleaning
•
•
Wash hand basin /vanity top (cont’d)
•
Wash clean and disinfect
•
particle which arising from usage in between cleaning Any stain/mark not removed arising from usage in between cleaning Any excessive/left out cleaning agent not removed arising from usage in between cleaning Any new rusty mark (green) and showing well defined and unattended
Unacceptable Standard
•
•
•
material that form and accumulated on the surface of liquid strainer Any stain/mark not removed and clearly present Build up or accumulated stains / cleaning agent Any surface unpolished and left with smears and dirt and no sign of polishing activity
•
Washroom (cont’d)
Pan, urinal (including partition)
•
Wash clean and disinfect
Free from loose/floating particles Free from grime Free from stain Free from excessive/left out cleaning agent Free from rust
•
• • •
•
•
•
Any loose/floating particle which arising from usage in between cleaning Any stain/mark not removed arising from usage in between cleaning
•
•
•
Any unpleasant material that form and accumulated on the surface Any stain/mark not removed and clearly present Excessive urine left to dry
33
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks •
Standard immediately after cleaning Dry
Standard inbetween cleaning •
•
•
Washroom (cont’d)
Toilet bowl
•
Wash clean and disinfect
•
•
Seat is clean, free from discoloured and properly secured Seat cover is clean and free from scratch arising from improper cleaning
•
•
Any excessive/left out cleaning agent not removed arising from usage in between cleaning Urine not removed arising from usage in between cleaning Only small particles randomly present without continuous Any grime arising from usage in between cleaning
Any discolouration on seat or damaged from usage in between cleaning Seat cover damaged from usage in between
Unacceptable Standard •
•
•
•
•
Build up or accumulated stains / cleaning agent Any surface with black/yellowish mark not removed and clearly visible Small particles randomly present in a continuous layer at any surfce
Seat is unclean, discoloured and shakey Seat cover is unclean scratch arising from improper cleaning
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks •
Standard immediately after cleaning Dry
Standard inbetween cleaning •
•
•
Washroom (cont’d)
Toilet bowl
•
Wash clean and disinfect
Seat is clean, free from discoloured and properly secured Seat cover is clean and free from scratch arising from improper cleaning Free from loose/floating particles
•
•
•
•
•
•
Any excessive/left out cleaning agent not removed arising from usage in between cleaning Urine not removed arising from usage in between cleaning Only small particles randomly present without continuous Any grime arising from usage in between cleaning
Any discolouration on seat or damaged from usage in between cleaning Seat cover damaged from usage in between cleaning Any loose/floating particle which
Unacceptable Standard •
•
•
•
•
•
Build up or accumulated stains / cleaning agent Any surface with black/yellowish mark not removed and clearly visible Small particles randomly present in a continuous layer at any surfce
Seat is unclean, discoloured and shakey Seat cover is unclean scratch arising from improper cleaning Any unpleasant material that form and
34
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks • • •
• • •
Standard immediately after cleaning Free from grime Free from stain Free from excessive/left out cleaning agent Free from deposit Free from rust Dry
Standard inbetween cleaning
•
•
•
Waashroom (cont’d) •
•
arising from usage in between cleaning Any loose/floating particle which arising from usage in between cleaning Any stain/mark not removed arising from usage in between cleaning Any excessive/left out cleaning agent not removed arising from usage in between cleaning Any deposit not removed arising from usage in between cleaning Only small particles randomly present without continuous
Unacceptable Standard
•
•
•
•
•
•
accumulated on the surface of liquid Any surface with black/yellowish mark not removed and clearly visible Any stain/mark not removed and clearly present Build up or accumulated stains / cleaning agent Any surface unpolished and left with smears and dirt and no sign of polishing activity Visible layer of small particles / stain Small particles randomly present in a continuous layer at any surface
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks • • •
• • •
Standard immediately after cleaning Free from grime Free from stain Free from excessive/left out cleaning agent Free from deposit Free from rust Dry
Standard inbetween cleaning
•
•
•
Waashroom (cont’d) •
•
Sanitizer / deodorizer
•
Wipe clean
Free from dust / stain
•
•
arising from usage in between cleaning Any loose/floating particle which arising from usage in between cleaning Any stain/mark not removed arising from usage in between cleaning Any excessive/left out cleaning agent not removed arising from usage in between cleaning Any deposit not removed arising from usage in between cleaning Only small particles randomly present without continuous Stain / mark arising from
Unacceptable Standard
•
•
•
•
•
•
•
accumulated on the surface of liquid Any surface with black/yellowish mark not removed and clearly visible Any stain/mark not removed and clearly present Build up or accumulated stains / cleaning agent Any surface unpolished and left with smears and dirt and no sign of polishing activity Visible layer of small particles / stain Small particles randomly present in a continuous layer at any surface Visible layer of small particles /
35
DRAFT November 5, 2011
lnspection unit
Element
Hand Bidet
Standard immediately after cleaning All unit functioning
Cleaning Tasks
•
Wash clean
• •
Handryer /Tissue dispenser/Towel dispenser/Soap dispensers
•
Wipe clean
•
•
• •
•
Bins / Sanitary bins
•
•
Remove waste / sanitary towels Replenish plastic bag
•
•
•
Dry Free of dirt and stain Free of dust and stains Units must be functional Free from smears Free from excessive / left out cleaning agent Dry
Waste free litter and overflow Free from dust and stains Free from bad odour
Standard inbetween cleaning
•
usage in between cleaning Unit not function in between cleaning
•
Light stain
•
•
•
•
•
•
Some light dust is permitted Only one unit not functioning if more than one unit is installed New smear mark (green) Any excessive / left out cleaning agent arising from usage in between cleaning Waste paper and litter arising since bins were last clean Any stain/mark not removed arising from
Unacceptable Standard •
•
•
•
•
•
•
•
stains Any unit not functioning
Bidet touching the floor Visible layer of small particles/stain Any unit not functioning Surface unpolished Build up or accumulation of cleaning agent
Waste material / sanitary towels not collected and overflowing Visible layer of small particles/stain
DRAFT November 5, 2011
lnspection unit
Element
Hand Bidet
Standard immediately after cleaning All unit functioning
Cleaning Tasks
•
Wash clean
Dry Free of dirt and stain Free of dust and stains Units must be functional Free from smears Free from excessive / left out cleaning agent Dry
• •
Handryer /Tissue dispenser/Towel dispenser/Soap dispensers
•
Wipe clean
•
•
• •
•
Bins / Sanitary bins
•
•
Remove waste / sanitary towels Replenish plastic bag
Waste free litter and overflow Free from dust and stains Free from bad odour
•
•
•
Standard inbetween cleaning
•
usage in between cleaning Unit not function in between cleaning
•
Light stain
•
•
•
•
•
•
•
Some light dust is permitted Only one unit not functioning if more than one unit is installed New smear mark (green) Any excessive / left out cleaning agent arising from usage in between cleaning Waste paper and litter arising since bins were last clean Any stain/mark not removed arising from usage in between cleaning
Unacceptable Standard •
•
•
•
•
•
•
•
stains Any unit not functioning
Bidet touching the floor Visible layer of small particles/stain Any unit not functioning Surface unpolished Build up or accumulation of cleaning agent
Waste material / sanitary towels not collected and overflowing Visible layer of small particles/stain
36
DRAFT November 5, 2011
lnspection unit
Element Bins / Sanitary bins
Cleaning Tasks •
Wipe / Wash / Clean
• •
•
Standard immediately after cleaning Spotless Interior free from sediment or sticked dirt Dry
Standard inbetween cleaning •
Some light dust is permitted (including in and outside of lid).
Unacceptable Standard •
•
•
• • •
Diaper changing station
Wash clean
•
•
•
Elevator/Lift car
Floor
•
Sweep / dust mop
•
•
•
Elevator/Lift
Mopping
•
•
Free from unhygienic state Free from dust and stain Free from bad odour Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor Has uniform appearance Dry and free from
•
•
•
•
Any stain/mark not removed arising from usage in between cleaning
• •
•
Unpleasant smell Unhygienic condition Visible layer of particles / stain Loose debris, ingrained dirt or scuff marks
An isolated stain may be present Some light dust is permitted
Debris and spillage arising from usage
Accumulated dust and stains Marks and smear which can be removed by cleaning Odour Encrusted dirt Build up of dust and dirt in interior and exterior Surfaces sticky to the touch
•
Build up spillages, removable stains,
DRAFT November 5, 2011
lnspection unit
Element Bins / Sanitary bins
Cleaning Tasks •
Wipe / Wash / Clean
• •
•
Standard immediately after cleaning Spotless Interior free from sediment or sticked dirt Dry
Standard inbetween cleaning •
Some light dust is permitted (including in and outside of lid).
Unacceptable Standard •
•
•
• • •
Diaper changing station
Wash clean
Free from unhygienic state Free from dust and stain Free from bad odour Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor
•
•
•
Elevator/Lift car
Floor
•
Sweep / dust mop
•
•
•
Mopping
Has uniform appearance Dry and free from spillages, removable stains, superficial marks
•
Elevator/Lift car (cont’d)
•
•
•
•
•
•
Any stain/mark not removed arising from usage in between cleaning
• •
•
Unpleasant smell Unhygienic condition Visible layer of particles / stain Loose debris, ingrained dirt or scuff marks
An isolated stain may be present Some light dust is permitted
Debris and spillage arising from usage between cleans Litter and soils arising from the
Accumulated dust and stains Marks and smear which can be removed by cleaning Odour Encrusted dirt Build up of dust and dirt in interior and exterior Surfaces sticky to the touch
•
Build up spillages, removable stains, superficial marks, non-uniform finish
37
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning and loose debris
Cleaning Tasks
Standard inbetween cleaning day activities
Unacceptable Standard •
Floor (cont’d) •
• •
•
Scrubbing
•
•
•
Stripping & Polishing
NOTE – For Polishable floor only
•
•
Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. Uniform appearance Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen
•
Debris and spillages arising from usage between cleans
•
•
•
Debris and spillages arising from usage between cleans
•
•
Elevator/ Lift car (cont’d)
Wall / Door
Wipe clean / Vacuum (for fabric surface)
•
Free of dust, stains, cobwebs or sticker leftovers
•
Debris, dust and stains arising from usage between cleans
•
Mop or machine marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Build up loose debris and dust on vertical surfaces and at
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning and loose debris
Cleaning Tasks
Standard inbetween cleaning day activities
Unacceptable Standard •
Floor (cont’d) •
• •
•
Scrubbing
Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. Uniform appearance
•
•
•
Stripping & Polishing
NOTE – For Polishable floor only
Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen
•
•
•
Debris and spillages arising from usage between cleans
•
•
•
Debris and spillages arising from usage between cleans
•
•
Elevator/ Lift car (cont’d)
Wall / Door
Wall / Door (cont’d)
Wipe clean / Vacuum (for fabric surface)
Free of dust, stains, cobwebs or sticker leftovers
•
•
Debris, dust and stains arising from usage between cleans
•
Wipe clean /
Mop or machine marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces
38
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
Vacuum (for fabric surface)
Mirror / Glass surface
•
•
Spot wipe with glass cleaner Clean glass with lambwool and squeeze
Unacceptable Standard •
•
•
Free of dust, stains and fingerprints Clear glass
•
•
Some light dust may be present Finger marks and light smear at inaccessible area
• • •
•
•
Elevator ledge and light Lifi track Elevator/Lift car (cont’d)
Mirror / Glass surface
•
Vacuum
•
•
Vacuum
•
•
Spot wipe with glass cleaner
•
•
•
Clean glass with lambwool and
•
Free of dust, dirt and stain Free of dust, dirt and stain Free of dust, stains and fingerprints Clear glass
Free of dust, stains and fingerprints
•
Light dust
•
•
Light dust
•
•
•
•
Some light dust may be present Finger marks and light smear at inaccessible area Some light dust may be present
Removable stains or smears
Dull surface Watermark Build up of dirt and dust on frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning Accumulated dust and stains Accumulated dust and stains
•
• •
Dull surface Watermark
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
Vacuum (for fabric surface)
Mirror / Glass surface
•
•
Spot wipe with glass cleaner Clean glass with lambwool and squeeze
Unacceptable Standard •
Free of dust, stains and fingerprints Clear glass
•
•
•
•
Some light dust may be present Finger marks and light smear at inaccessible area
• • •
•
•
Elevator ledge and light Lifi track Elevator/Lift car (cont’d)
Mirror / Glass surface
•
Vacuum
•
•
Vacuum
•
•
Spot wipe with glass cleaner
Free of dust, dirt and stain Free of dust, dirt and stain Free of dust, stains and fingerprints Clear glass
•
•
•
•
Clean glass with lambwool and squeeze
Free of dust, stains and fingerprints Clear glass
•
•
•
Light dust
•
•
Light dust
•
•
•
•
•
Clean glass with
Some light dust may be present Finger marks and light smear at inaccessible area Some light dust may be present Finger marks and light smear at inaccessible area
Removable stains or smears
Dull surface Watermark Build up of dirt and dust on frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning Accumulated dust and stains Accumulated dust and stains
•
• • •
Dull surface Watermark Build up of dirt and dust on
39
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
lambwool and squeeze
Mirror / Glass surface (cont’d)
Unacceptable Standard •
•
Escalator
Handrail
•
Wipe clean
•
Free of dust and stains.
•
Some light dust is permitted.
•
•
•
Structure
•
Wipe clean
•
•
Polish
•
Free of dust and stains. Dry and free from removable stains, spillages and debris. Has bright even sheen.
•
•
•
Some light dust is permitted. Light dust and litter. Light finger marking
•
•
• •
frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning
Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces Surfaces sticky to the touch Surfaces sticky to the touch Accumulated dust and stains Surfaces sticky to the touch Dull appearance Discoloration because of dirt,
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
lambwool and squeeze
Mirror / Glass surface (cont’d)
Unacceptable Standard •
•
Escalator
Handrail
•
Wipe clean
Free of dust and stains.
•
•
Some light dust is permitted.
•
•
•
Structure
•
Wipe clean
•
•
Polish
•
Free of dust and stains. Dry and free from removable stains, spillages and debris. Has bright even sheen.
•
•
•
Some light dust is permitted. Light dust and litter. Light finger marking
•
•
• •
•
frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning
Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces Surfaces sticky to the touch Surfaces sticky to the touch Accumulated dust and stains Surfaces sticky to the touch Dull appearance Discoloration because of dirt, smear and mark arising from
40
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
Escalator (ont’d)
Unacceptable Standard •
Landing / Steps
•
Sweep
•
•
• •
Mopping •
Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor Has uniform appearance Dry and free from spillages, removable stains, superficial marks and loose debris
•
•
•
•
An isolated stain may be present Some light dust is permitted Debris and spillage arising from usage between cleans Litter and soils arising from the day activities
•
•
•
•
• • •
Brush clean
•
Fress of dirts, dust and stains Free of oily / grease stains
•
•
Debris and spillage arising from usage between cleans Litter and soils arising from the
•
cleaning activities Streak mark due to improper cleaning Loose debris, ingrained dirt or scuff marks
Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, superficial marks, non-uniform finish
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
Escalator (ont’d)
Unacceptable Standard •
Landing / Steps
•
Sweep
Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor Has uniform appearance Dry and free from spillages, removable stains, superficial marks and loose debris
•
•
• •
Mopping •
•
•
•
•
An isolated stain may be present Some light dust is permitted Debris and spillage arising from usage between cleans Litter and soils arising from the day activities
•
•
•
•
• • •
Brush clean
Fress of dirts, dust and stains Free of oily / grease stains
•
•
•
• •
Debris and spillage arising from usage between cleans Litter and soils arising from the day activities Light dust Fingerprint mark
•
•
•
cleaning activities Streak mark due to improper cleaning Loose debris, ingrained dirt or scuff marks
Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive
41
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning •
Management office
Door surface / frame / closer
•
Wipe clean
•
Free of dust and stains
•
•
Door surface / frame / closer
on door knob Stripes from shoes
Debris and spillage arising from usage between cleans Litter and soils arising from the day activities
Unacceptable Standard • •
•
•
• •
Wipe clean (cont’d)
• •
•
Floor – Unpolishable
•
Polishing ( for metal and wood surface )
Sweep / dust mop
•
•
•
•
Free of dust and stains Shining
Smooth floors shall be free of dust and stains Rough dirt shall not
• •
•
•
Light dust Fingerprint mark on door knob and surface
An isolated stain may be present Some light dust is permitted
•
•
•
dampness Detergent residue Dull appearance
Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance Accumulated dust and stains Streak mark due to improper cleaning Loose debris, ingrained dirt or scuff marks
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning •
Management office
Door surface / frame / closer
•
Wipe clean
Free of dust and stains
•
•
•
Door surface / frame / closer
on door knob Stripes from shoes
Debris and spillage arising from usage between cleans Litter and soils arising from the day activities
Unacceptable Standard • •
•
•
• •
Wipe clean (cont’d)
• •
•
Floor – Unpolishable
•
Polishing ( for metal and wood surface )
Sweep / dust mop
Free of dust and stains Shining
•
•
Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor Has uniform
•
•
•
Mopping
•
• •
•
•
•
Light dust Fingerprint mark on door knob and surface
An isolated stain may be present Some light dust is permitted Debris and
•
•
•
•
dampness Detergent residue Dull appearance
Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance Accumulated dust and stains Streak mark due to improper cleaning Loose debris, ingrained dirt or scuff marks
Build up
42
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks
•
Management office (cont’d)
Standard immediately after cleaning appearance Dry and free from spillages, removable stains, superficial marks and loose debris
Standard inbetween cleaning
•
spillage arising from usage between cleans Litter and soils arising from the day activities
Unacceptable Standard
•
•
Floor Unpolishable (c0pnt’d)
• • •
Scrubbing
•
•
Floor – Polishable
•
Sweep / dust mop
•
•
•
Mopping
•
•
Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. Uniform appearance Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor Has uniform appearance Dry and free from spillages,
•
Debris and spillages arising from usage between cleans
•
•
•
•
•
An isolated stain may be present Some light dust is permitted
Debris and spillage arising from usage between cleans
•
•
spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance Loose debris, ingrained dirt or scuff marks
Build up spillages, removable stains, superficial marks,
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks
•
Management office (cont’d)
Standard immediately after cleaning appearance Dry and free from spillages, removable stains, superficial marks and loose debris
Standard inbetween cleaning
•
spillage arising from usage between cleans Litter and soils arising from the day activities
Unacceptable Standard
•
•
Floor Unpolishable (c0pnt’d)
• • •
Scrubbing
Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. Uniform appearance
•
•
Floor – Polishable
•
Sweep / dust mop
Smooth floors shall be free of dust and stains Rough dirt shall not appear on the floor
•
•
•
Mopping
Has uniform appearance Dry and free from spillages, removable stains, superficial marks
•
•
•
Debris and spillages arising from usage between cleans
•
•
•
•
•
•
An isolated stain may be present Some light dust is permitted
Debris and spillage arising from usage between cleans Litter and soils arising from the
•
•
spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance Loose debris, ingrained dirt or scuff marks
Build up spillages, removable stains, superficial marks, non-uniform finish
43
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning and loose debris
Cleaning Tasks
Standard inbetween cleaning day activities
Management office (cont’d)
Unacceptable Standard •
•
•
Floor – Polishable (cont’d)
•
Spray buff / buff
•
•
Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen
•
Debris and spillages arising from usage between cleans
•
•
•
Dry cut / Scrubbing
•
•
•
Stripping & Polishing
•
•
Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. Uniform appearance
Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen
•
Debris and spillages arising from usage between cleaning
•
•
•
Debris and spillages arising from usage between cleans
•
Mop or machine marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks.
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning and loose debris
Cleaning Tasks
Standard inbetween cleaning day activities
Management office (cont’d)
Unacceptable Standard •
•
•
Floor – Polishable (cont’d)
•
Spray buff / buff
Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen
•
•
•
Debris and spillages arising from usage between cleans
•
•
•
Dry cut / Scrubbing
Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. Uniform appearance
•
•
•
Stripping & Polishing
Dry and free from removable stains, spillages, scuff marks and debris. Has even sheen
•
•
•
Debris and spillages arising from usage between cleaning
•
•
•
Debris and spillages arising from usage between cleans
•
•
Management
Mop or machine marks Excessive dampness Detergent residue Dull appearance Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance Build up spillages, removable stains, ingrained dirt, loose debris and scuff marks. Non-uniform appearance
44
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
Unacceptable Standard
office (cont’d) Carpeted Floor
•
Vacuum
•
•
Stain removal
•
•
Carpeted Floor
•
Cosmetic cleaning (Bonnet / Skimming) Carpet Shampoong (Rotary / Extraction)
•
•
•
Wall / partition
•
Wipe clean / Vacuum (for fabric surface)
•
•
Managemenyt office (cont’d) •
Wipe clean / Vacuum (for fabric surface)
Free from dust
•
-N/A-
Free from removable stains and spillages. Free from embebddd stains and spillages Free from discolouration due to improper cleaning Free from streak mark due ro improper cleaning Free of dust, stains, cobwebs or sticker leftovers Frame in which the partition is mounted shall be free of dust and stains
Dust arising from usage between vacuuming
•
Dust arising from usage between cleaning
•
•
•
•
•
•
Debris, dust and stains arising from usage between cleans
•
•
Accumulation of dust
Embedded spillages
Embedded spillages, accumulated stains, dirts and dust Discolouration due to improper cleaning Streak mark due ro improper cleaning Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces Removable stains or smears
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
Unacceptable Standard
office (cont’d) Carpeted Floor
•
Vacuum
•
•
Stain removal
•
•
Carpeted Floor
•
Cosmetic cleaning (Bonnet / Skimming) Carpet Shampoong (Rotary / Extraction)
Free from dust
Free from embebddd stains and spillages Free from discolouration due to improper cleaning Free from streak mark due ro improper cleaning
•
•
•
Wipe clean / Vacuum (for fabric surface)
Free of dust, stains, cobwebs or sticker leftovers Frame in which the partition is mounted shall be free of dust and stains
•
•
Managemenyt office (cont’d) •
Wipe clean / Vacuum (for fabric surface)
Dust arising from usage between vacuuming -N/A-
Free from removable stains and spillages.
•
Wall / partition
•
•
Dust arising from usage between cleaning
•
•
•
•
•
•
Debris, dust and stains arising from usage between cleans
•
•
Accumulation of dust
Embedded spillages
Embedded spillages, accumulated stains, dirts and dust Discolouration due to improper cleaning Streak mark due ro improper cleaning Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces Removable stains or smears
NOTE – Special attention ought to
•
45
DRAFT November 5, 2011
lnspection unit
Element
Skirting board
Cleaning Tasks
•
Wipe clean
•
Standard immediately after cleaning be given to the lines of attachment between the partition and its frame. Free of dust and stains
Standard inbetween cleaning
•
Some light dust permitted.
Unacceptable Standard
•
•
Glass / Window
•
Spot wipe with glass cleaner
•
•
Glass / Window
•
Free of dust, stains and fingerprints Clear glass
•
•
Clean glass with lambwool and squeezee
Some light dust may be present Finger marks and light smear inaccessible
• • •
•
•
Management office (cont’d)
Fitting / furniture
•
Wipe clean
•
Free of dust and stains
•
•
Some light dust is permitted
•
Accumulated dirt, dust and stain Mop and machine mark Dull surface Watermark Build up of dirt and dust on frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces
DRAFT November 5, 2011
lnspection unit
Element
Skirting board
Cleaning Tasks
•
Wipe clean
•
Standard immediately after cleaning be given to the lines of attachment between the partition and its frame. Free of dust and stains
Standard inbetween cleaning
•
Some light dust permitted.
Unacceptable Standard
•
•
Glass / Window
•
Spot wipe with glass cleaner
Free of dust, stains and fingerprints Clear glass
•
•
Glass / Window
•
•
•
Clean glass with lambwool and squeezee
Some light dust may be present Finger marks and light smear inaccessible
• • •
•
•
Management office (cont’d)
Fitting / furniture
•
Wipe clean
Free of dust and stains
•
•
Some light dust is permitted
•
•
Fitting / furniture (cont’d)
•
Wipe clean
Accumulated dirt, dust and stain Mop and machine mark Dull surface Watermark Build up of dirt and dust on frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces
• •
Surfaces sticky to
46
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
Unacceptable Standard the touch
•
Polish
•
Dry and free from removable stains, spillages and debris. Has bright even sheen.
•
•
Light dust and litter. Light finger marking especially around door handle and arm of chair and desk edge
•
• •
•
Switch / signage
Fire hose reel / extinguisher Waste paper basket
Pantry
•
Wipe clean
•
•
Wipe clean
•
•
Remove waste Replenish plastic bag
•
Wipe Clean
•
• •
•
Some light dust is permitted.
Free of dust and stains. Free of dust and stains. Waste free Dry
Free of dust and stains.
•
•
•
Some light dust is permitted. Waste paper and litter arising since bin were last clean Some light dust is permitted.
•
•
•
•
Surfaces sticky to the touch Dull appearance Discoloration because of dirt, smear and mark arising from cleaning activities Streak mark due to improper cleaning Accumulated dust and stains Accumulated dust and stains Overflow of waste
Accumulated dirts, dust and stains
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
Unacceptable Standard the touch
•
Polish
Dry and free from removable stains, spillages and debris. Has bright even sheen.
•
•
•
Light dust and litter. Light finger marking especially around door handle and arm of chair and desk edge
•
• •
•
Switch / signage
Fire hose reel / extinguisher Waste paper basket
Pantry
•
Wipe clean
•
•
Wipe clean
•
•
Remove waste Replenish plastic bag
•
Wipe Clean
•
Some light dust is permitted.
Free of dust and stains. Free of dust and stains. Waste free Dry
• •
Free of dust and stains.
•
•
•
•
Some light dust is permitted. Waste paper and litter arising since bin were last clean Some light dust is permitted.
•
•
•
•
Surfaces sticky to the touch Dull appearance Discoloration because of dirt, smear and mark arising from cleaning activities Streak mark due to improper cleaning Accumulated dust and stains Accumulated dust and stains Overflow of waste
Accumulated dirts, dust and stains
47
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks •
Mop clean
•
•
Venetian blind
•
Vacuum / wipe clean
•
•
Prayer room
Door/ Wall / Partition
•
Wipe Clean
•
Standard immediately after cleaning Has uniform appearance Dry and free from spillages, removable stains, superficial marks and loose debris
Free of dust, stains, cobwebs or sticker leftovers Frame in which the partition is mounted shall be free of dust and stains Free of dust and stains.
Standard inbetween cleaning •
Unacceptable Standard •
•
•
Debris, dust and stains arising from usage in between cleaninf
•
•
•
Some light dust is permitted.
•
•
•
•
Debris and spillage arising from usage between cleans Litter and soils arising from the day activities
Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces Removable stains or smears Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks •
Mop clean
•
•
Venetian blind
•
Vacuum / wipe clean
Standard immediately after cleaning Has uniform appearance Dry and free from spillages, removable stains, superficial marks and loose debris
Free of dust, stains, cobwebs or sticker leftovers Frame in which the partition is mounted shall be free of dust and stains
•
•
Prayer room
Door/ Wall / Partition
•
Wipe Clean
Free of dust and stains.
•
Standard inbetween cleaning •
Unacceptable Standard •
•
•
Debris, dust and stains arising from usage in between cleaninf
•
•
•
Some light dust is permitted.
•
•
•
• •
Debris and spillage arising from usage between cleans Litter and soils arising from the day activities
Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces Removable stains or smears Build up spillages, removable stains, superficial marks, non-uniform finish Mop or machine marks Excessive dampness Detergent residue Dull appearance
48
DRAFT November 5, 2011
lnspection unit
Element Carpeted Floor (include prayer mat)
Cleaning Tasks •
Vacuum
•
•
Stain removal
•
•
Cosmetic cleaning (Bonnet / Skimming)
•
• •
Carpet Shampoong (Rotary / Extraction
•
Prayer room Venetian Blind
•
Venetian (cont’d)
•
Ablution area
•
Wipe clean
Wipe clean
Wash clean
•
•
•
Standard immediately after cleaning Free from dust
Free from removable stains and spillages. Free from embebddd stains and spillages Free from discolouration discolouration due to improper cleaning Free from streak mark due ro improper cleaning Free of dust, stains, cobwebs or sticker leftovers Frame in which the partition is mounted shall be free of dust and stains Dry
Standard inbetween cleaning Dust arising from usage between vacuuming -N/A•
•
Dust arising from usage between cleaning
Unacceptable Standard •
•
•
•
•
•
Debris, dust and stains arising from usage between cleans
•
•
•
Light stain
•
Accumulation Accumulation of dust Embedded spillages
Embedded spillages, accumulated stains, dirts and dust Discolouration due to improper cleaning Streak mark due ro improper cleaning Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces Removable stains or smears Slime
DRAFT November 5, 2011
lnspection unit
Element Carpeted Floor (include prayer mat)
Cleaning Tasks •
Vacuum
•
•
Stain removal
•
•
Cosmetic cleaning (Bonnet / Skimming)
Standard immediately after cleaning Free from dust
Free from removable stains and spillages. Free from embebddd stains and spillages Free from discolouration discolouration due to improper cleaning Free from streak mark due ro improper cleaning
•
• •
Carpet Shampoong (Rotary / Extraction
•
Prayer room Venetian Blind
•
Venetian (cont’d)
•
Ablution area
•
Wipe clean
Wipe clean
Wash clean
Free of dust, stains, cobwebs or sticker leftovers Frame in which the partition is mounted shall be free of dust and stains
•
•
Dry Free of dirt and stain Taps free of stain
• •
Standard inbetween cleaning Dust arising from usage between vacuuming -N/A•
•
Dust arising from usage between cleaning
Unacceptable Standard •
•
•
•
•
•
Debris, dust and stains arising from usage between cleans
•
•
•
Light stain
• • •
Accumulation Accumulation of dust Embedded spillages
Embedded spillages, accumulated stains, dirts and dust Discolouration due to improper cleaning Streak mark due ro improper cleaning Build up loose debris and dust on vertical surfaces and at points of contact with horizontal surfaces Removable stains or smears Slime Algae Odour
49
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
Unacceptable Standard • •
Ceiling
Light fitting
•
Wipe clean
•
Air Vent
•
Wipe clean
•
Ceiling board / fan
•
Wipe clean
•
Ducting
•
Wipe clean
•
•
Wipe clean
•
•
Wipe clean
•
Trunking and piping Planter boxes
•
Dirt / litter removal
•
•
External facade
Wall
• •
Wipe clean Vacuum
•
Free of dust and stains. Free of dust and stains.
Free of dust and stains. Free of dust and stains. Free of dust and stains. Free of dust and stains Free from dirt and litter Free of cigarette buds Free of dust, stains, cobwebs or sticker leftovers
•
•
•
•
•
•
•
•
Some light dust is permitted. Some light dust is permitted.
Some light dust is permitted. Some light dust is permitted. Some light dust is permitted. Some light dust is permitted. Some light dust is permitted.
Debris, dust and stains arising from usage
•
•
•
•
•
•
•
•
Rusty Accumulated dirt and stain Accumulated dust and stains Accumulated dust and stains
Accumulated dust and stains Accumulated dust and stains Accumulated dust and stains Accumulated dust and stains Accumulated dust and stains
Build up loose debris and dust on vertical
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
Unacceptable Standard • •
Ceiling
Light fitting
•
Wipe clean
•
Air Vent
•
Wipe clean
•
Ceiling board / fan
•
Wipe clean
•
Ducting
•
Wipe clean
•
•
Wipe clean
•
•
Wipe clean
•
Trunking and piping Planter boxes
•
Dirt / litter removal
Free of dust and stains. Free of dust and stains.
Free of dust and stains. Free of dust and stains. Free of dust and stains. Free of dust and stains Free from dirt and litter Free of cigarette buds
•
•
External facade
Wall
• •
Wipe clean Vacuum
Free of dust, stains, cobwebs or sticker leftovers
•
•
•
•
•
•
•
•
•
Some light dust is permitted. Some light dust is permitted.
Some light dust is permitted. Some light dust is permitted. Some light dust is permitted. Some light dust is permitted. Some light dust is permitted.
Debris, dust and stains arising from usage between cleans
•
•
•
•
•
•
•
•
Rusty Accumulated dirt and stain Accumulated dust and stains Accumulated dust and stains
Accumulated dust and stains Accumulated dust and stains Accumulated dust and stains Accumulated dust and stains Accumulated dust and stains
Build up loose debris and dust on vertical surfaces and at points of contact
50
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
Unacceptable Standard
•
Glass surface
•
•
Spot wipe with glass cleaner Clean glass with lambwool and squeeze
•
• •
•
Free of dust, stains and fingerprints Clear glass Free of dust, stains and fingerprints Clear glass
•
•
•
•
Some light dust may be present Finger marks and light smear inaccessible Some light dust may be present Finger marks and light smear inaccessible
• • •
•
•
• • • •
•
•
Roof top
Roof Surface
Pressure wash
Free from litters,
Some foreign
with horizontal surfaces Removable stains or smears Dull surface Watermark Build up of dirt and dust on frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning Dull surface Watermark Build up of dirt and dust on frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning Overflow of
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
Unacceptable Standard
•
Glass surface
•
•
Spot wipe with glass cleaner Clean glass with lambwool and squeeze
Free of dust, stains and fingerprints Clear glass Free of dust, stains and fingerprints Clear glass
•
• •
•
•
•
•
•
Some light dust may be present Finger marks and light smear inaccessible Some light dust may be present Finger marks and light smear inaccessible
• • •
•
•
• • • •
•
•
Roof top
Roof Surface
•
Pressure wash
Free from litters, dust, dirts and stains
•
•
Some foreign matters exist since last clean
•
with horizontal surfaces Removable stains or smears Dull surface Watermark Build up of dirt and dust on frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning Dull surface Watermark Build up of dirt and dust on frame and glass Heavy finger marking Mark on surrounding areas arising from cleaning Overflow of foreign matter
51
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks •
Rainwater outlet
•
•
Remove foreign matters
Pressure wash
•
•
•
Gutter
•
•
Remove foreign matters
Pressure wash
•
•
•
Pavement and compound, driveway, carpark and side walk.
•
Remove litters
•
Standard immediately after cleaning Free from moist, algae growth Foreign matters free
Free from litters, dust, dirts and stains Free from moist, algae growth Free of foreign matters free
Free from litters, dust, dirts and stains Free from moist, algae growth Litter free
Standard inbetween cleaning
Unacceptable Standard
•
•
•
•
•
•
Some foreign matter exist since outlet were last clean Some foreign matters exist since last clean
Some foreign matter exist since outlet were last clean Some foreign matters exist since last clean
Some litter exist since outlet were last clean
•
•
•
•
•
Overflow of foreign matter
Overflow of foreign matter
Overflow of foreign matter
Overflow of foreign matter
Overflow of litter
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks •
Rainwater outlet
•
•
Remove foreign matters
Pressure wash
Standard immediately after cleaning Free from moist, algae growth Foreign matters free
•
Free from litters, dust, dirts and stains Free from moist, algae growth
•
•
Gutter
•
•
Remove foreign matters
Pressure wash
Free of foreign matters free
•
Free from litters, dust, dirts and stains Free from moist, algae growth
•
•
Pavement and compound, driveway, carpark and side walk.
Standard inbetween cleaning
Unacceptable Standard
•
•
•
•
•
•
Remove litters
•
Litter free
•
•
Sweep clean
•
Floors shall be free
•
Some foreign matter exist since outlet were last clean Some foreign matters exist since last clean
Some foreign matter exist since outlet were last clean Some foreign matters exist since last clean
Some litter exist since outlet were last clean
An isolated litter
•
•
•
•
Overflow of foreign matter
Overflow of foreign matter
Overflow of foreign matter
Overflow of foreign matter
•
Overflow of litter
•
Loose debris,
52
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks
•
•
Pressure clean
•
•
Landscape area
•
Remove litters
•
Sweep clean
•
Standard immediately after cleaning of dust and litter Rough dirt shall not appear on the floor Free from litters, dust, dirts and stains Free from moist, algae growth Litter free
Standard inbetween cleaning •
•
•
Drain
•
•
Remove foreign matters
Pressure wash
•
•
•
Floors shall be free of dust and litter Rough dirt shall not appear on the floor Foreign matters free
Free from litters, dust, dirts and stains Free from moist, algae growth
may be present Some light dust is permitted Some foreign matters exist since last clean
ingrained dirt or litter
•
Overflow of foreign matter
•
•
•
•
Unacceptable Standard
•
•
•
•
•
Some litter exist since outlet were last clean
An isolated litter may be present Some light dust is permitted Some foreign matter exist since outlet were last clean Some foreign matters exist since last clean
•
•
•
•
Overflow of litter
Loose debris, ingrained dirt or litter Overflow of foreign matter
Overflow of foreign matter
DRAFT November 5, 2011
lnspection unit
Element
Cleaning Tasks
•
•
Pressure clean
Standard immediately after cleaning of dust and litter Rough dirt shall not appear on the floor Free from litters, dust, dirts and stains Free from moist, algae growth
•
•
Landscape area
•
Remove litters
•
Sweep clean
•
Litter free
Standard inbetween cleaning •
•
Floors shall be free of dust and litter Rough dirt shall not appear on the floor Foreign matters free
•
Drain
•
•
Remove foreign matters
Pressure wash
•
Free from litters, dust, dirts and stains Free from moist, algae growth
•
•
Handrail
•
Wipe clean
Free of dust and
•
may be present Some light dust is permitted Some foreign matters exist since last clean
ingrained dirt or litter
•
Overflow of foreign matter
•
•
•
•
Unacceptable Standard
•
•
•
•
Some litter exist since outlet were last clean
An isolated litter may be present Some light dust is permitted Some foreign matter exist since outlet were last clean Some foreign matters exist since last clean
•
•
•
•
Overflow of litter
Loose debris, ingrained dirt or litter Overflow of foreign matter
Overflow of foreign matter
•
•
Some light dust is
•
Build up of loose
53
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning stains
Cleaning Tasks
Standard inbetween cleaning
Unacceptable Standard
permitted
•
•
Polish
•
Dry and free from removable stains. Has bright even sheen.
•
•
Light dust and stain Light finger marking
•
• •
•
Bin Centre / bin chute
•
•
Remove waste/litters Pressure wash
•
•
•
Litter free
Free from litters, dust, dirts and stains Free from moist,
•
•
Some litter exist since outlet were last clean Some foreign matters exist since last clean
•
•
debris and dust on horizontal surfaces and at points of contact with vertical surfaces Surfaces sticky to the touch Surfaces oily to the touch Dull appearance Discoloration because of dirt, smear and mark arising from cleaning activities Streak mark due to improper cleaning Overflow of litter
Overflow of foreign matter
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning stains
Cleaning Tasks
Standard inbetween cleaning
Unacceptable Standard
permitted
•
•
Polish
Dry and free from removable stains. Has bright even sheen.
•
•
•
Light dust and stain Light finger marking
•
• •
•
Bin Centre / bin chute
•
•
Remove waste/litters Pressure wash
Litter free
•
Free from litters, dust, dirts and stains Free from moist, algae growth Litter free
•
•
Bins
•
Remove
•
•
•
•
Some litter exist since outlet were last clean Some foreign matters exist since last clean
Some litter exist
•
•
•
debris and dust on horizontal surfaces and at points of contact with vertical surfaces Surfaces sticky to the touch Surfaces oily to the touch Dull appearance Discoloration because of dirt, smear and mark arising from cleaning activities Streak mark due to improper cleaning Overflow of litter
Overflow of foreign matter
Overflow of litter
54
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
waste/litters •
Bins
•
Wash clean
• •
•
Dry Free of dirt and stain Taps free of stain
•
since outlet were last clean Light stain
Unacceptable Standard
• • • • •
Loading and unloading bay
•
Remove litters
•
Litter free
•
•
•
Pressre wash / Machine scrub and dry
•
•
Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. Uniform appearance
•
Some litter exist since outlet were last clean Debris and spillages arising from usage between cleans
•
•
•
Slime Algae Odour Rusty Accumulated dirt and stain Overflow of litter
Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance
DRAFT November 5, 2011
lnspection unit
Element
Standard immediately after cleaning
Cleaning Tasks
Standard inbetween cleaning
waste/litters •
Bins
•
Wash clean
• •
•
Dry Free of dirt and stain Taps free of stain
•
Unacceptable Standard
since outlet were last clean Light stain
• • • • •
Loading and unloading bay
•
Remove litters
•
Litter free
•
•
•
Pressre wash / Machine scrub and dry
•
•
Dry and free from removable stains, spillages, ingrained dirt, scuffmarks and impacted debris. Uniform appearance
•
Some litter exist since outlet were last clean Debris and spillages arising from usage between cleans
•
•
•
Slime Algae Odour Rusty Accumulated dirt and stain Overflow of litter
Build up spillages, removable stains, ingrained dirt, scuff marks and impacted debris. Non-uniform appearance
55
DRAFT November 5, 2011
ANNEX C Method of Assessment
C.1
Performance Level
The Performance Assessment sheet is a tabulated list (See Table C.1) of Inspection Units,their respective Elements for each area / blok to be inspected and Cleaning tasks for each elements. The assessment is done for each Element of an area / blok with the Cleaning Tasks as a guideline in determining whether inspection is carried out immendiately after cleaning or inbetween cleaning. Building owner / manager or it’s representative in the presence of service provider or it’s representive shall randomly select the areas or blocks to be inspected. Where possible inspection should be carried out immediately after cleaning where the Standard Immediately After Cleaning is applied. Should inspection be carried out after cleaning is carried out with the possibility of the area / block being used, then the Standard in-between Cleaning should be applied. The recording of the inspection is by rating the level of conformance to the Performance Standard as follow; Ob
ti
C
t
S
DRAFT November 5, 2011
ANNEX C Method of Assessment
C.1
Performance Level
The Performance Assessment sheet is a tabulated list (See Table C.1) of Inspection Units,their respective Elements for each area / blok to be inspected and Cleaning tasks for each elements. The assessment is done for each Element of an area / blok with the Cleaning Tasks as a guideline in determining whether inspection is carried out immendiately after cleaning or inbetween cleaning. Building owner / manager or it’s representative in the presence of service provider or it’s representive shall randomly select the areas or blocks to be inspected. Where possible inspection should be carried out immediately after cleaning where the Standard Immediately After Cleaning is applied. Should inspection be carried out after cleaning is carried out with the possibility of the area / block being used, then the Standard in-between Cleaning should be applied. The recording of the inspection is by rating the level of conformance to the Performance Standard as follow; Observation
Comments
Score
Not clean with no sign of cleaning being carried out as per agreed frequency
Unsatisfactory
1-2
Not well cleaned. Sign of cleaning being carried out but not well clean.
Fair
3–4
Good
5–6
Excellent
7
Cleaned but can be improved further. Clean and tidy. Cleaning carried out well..
Cleaning Performance will then be calculated based on the points obtained divided by the number of elements inspected times by 100 for a percentage score. Building owner / manager and service provided must agreed on the acceptable Performance level based on the percentage score.
56
DRAFT November 5, 2011
Table C.1
DRAFT November 5, 2011
Table C.1 Inspection Rating •
Notes : Refer to quality benchmark for evaluation of performance for Immediately After Cleaning (A) / In Between Cleaning (B)
Inspection unit
Entrance and Common Area Lobby
Elements
1. 2. 3. 4.
5. 6. 7. 8. 9.
Corridor
10. 11. 12. 13. 14.
Immediat e (A) / Inbetween (B)
SCORE Unsatisfac tory 1
2
Fair 3
Good 4
5
6
Excelle nt
Remar ks
7
Door surface / frame / closer Floor / tiles / skirting Wall / partition Ceiling / aircon diffuser / light diffuser / fan Glass / window Fitting / furniture Switches / signage Fire hose reel / extinguisher Planter boxes / ornaments Letter box Rubbish bin Reception counter Door surface / frame / closer Floor 57
DRAFT November 5, 2011
Inspection unit
Corridor
Staircase
Washroom
Elements
15. Wall / partition 16. Ceiling / aircon diffuser / light diffuser 17. Glass / window 18. Fitting / furniture 19. Switches / signage 20. Fire hose reel / extinguisher 21. Planter boxes / ornaments 22. Rubbish bin 23. Door surface / frame / closer 24. Floor 25. Wall 26. Ceiling 27. Tread / riser 28. Railing 29. Switches / signage 30. Door surface / frame / closer 31. Floor (including floor trap) / tiles / skirting 32. Partition / wall 33. Ceiling / aircon diffuser 34. Glass panel / window
Immediat e (A) / Inbetween (B)
SCORE Unsatisfac tory 1
2
Fair 3
Good 4
5
6
Excelle nt 7
Remar ks
DRAFT November 5, 2011
Inspection unit
Corridor
Staircase
Washroom
Elements
Immediat e (A) / Inbetween (B)
SCORE Unsatisfac tory 1
2
Fair 3
Good 4
5
6
Excelle nt
Remar ks
7
15. Wall / partition 16. Ceiling / aircon diffuser / light diffuser 17. Glass / window 18. Fitting / furniture 19. Switches / signage 20. Fire hose reel / extinguisher 21. Planter boxes / ornaments 22. Rubbish bin 23. Door surface / frame / closer 24. Floor 25. Wall 26. Ceiling 27. Tread / riser 28. Railing 29. Switches / signage 30. Door surface / frame / closer 31. Floor (including floor trap) / tiles / skirting 32. Partition / wall 33. Ceiling / aircon diffuser 34. Glass panel / window 35. Mirror 36. Fitting / fixture 58
DRAFT November 5, 2011
Inspection unit
Washroom
Elevator (Service and Passenger Lifts)
Escalator / Travellator /Trolley Conveyor Manageme nt office
Elements
37. Switches / power point / signage 38. Wash hand basin / vanity top 39. Urinals and toilet bowls 40. Soap dispenser 41. Toilet paper dispenser 42. Bins / sanitary bins (in ladies washroom) 43. Diaper changing station 44. External door 45. Internal door 46. Mirror 47. Elevator wall 48. Push button panel 49. Elevator floor lobby 50. Elevator ledges and lights 51. Lift track 52. Glass 53. Handrails 54. Structure 55. Landing 56. Steps 57. Door surface / frame / closer
Immediat e (A) / Inbetween (B)
SCORE Unsatisfac tory 1
2
Fair 3
Good 4
5
6
Excelle nt 7
Remar ks
DRAFT November 5, 2011
Inspection unit
Washroom
Elevator (Service and Passenger Lifts)
Escalator / Travellator /Trolley Conveyor Manageme nt office
Elements
Immediat e (A) / Inbetween (B)
SCORE Unsatisfac tory 1
2
Fair 3
Good 4
5
6
Excelle nt
Remar ks
7
37. Switches / power point / signage 38. Wash hand basin / vanity top 39. Urinals and toilet bowls 40. Soap dispenser 41. Toilet paper dispenser 42. Bins / sanitary bins (in ladies washroom) 43. Diaper changing station 44. External door 45. Internal door 46. Mirror 47. Elevator wall 48. Push button panel 49. Elevator floor lobby 50. Elevator ledges and lights 51. Lift track 52. Glass 53. Handrails 54. Structure 55. Landing 56. Steps 57. Door surface / frame / closer 58. Floor / tiles / skirting 59. Wall / partition 59
DRAFT November 5, 2011
Inspection unit
Surau
Multipurpos e hall / Auditorium / Seminar room
Elements
60. Ceiling / aircon diffuser / light diffuser 61. Glass / window 62. Fitting / furniture / equipments 63. Switches 64. Fire extinguisher 65. Planter boxes / ornaments 66. Waste paper basket 67. Pantry 68. Ablution area 69. Prayer mat 70. Door surface / frame / closer 71. Partition / wall 72. Ceiling / aircon diffuser / light diffuser 73. Fitting / furniture 74. Switches 75. Door surface / frame / closer 76. Floor / tiles / skirting 77. Wall / partition 78. Ceiling / aircon diffuser / light diffuser
Immediat e (A) / Inbetween (B)
SCORE Unsatisfac tory 1
2
Fair 3
Good 4
5
6
Excelle nt 7
Remar ks
DRAFT November 5, 2011
Inspection unit
Surau
Multipurpos e hall / Auditorium / Seminar room
Elements
Immediat e (A) / Inbetween (B)
SCORE Unsatisfac tory 1
2
Fair 3
Good 4
5
6
Excelle nt
Remar ks
7
60. Ceiling / aircon diffuser / light diffuser 61. Glass / window 62. Fitting / furniture / equipments 63. Switches 64. Fire extinguisher 65. Planter boxes / ornaments 66. Waste paper basket 67. Pantry 68. Ablution area 69. Prayer mat 70. Door surface / frame / closer 71. Partition / wall 72. Ceiling / aircon diffuser / light diffuser 73. Fitting / furniture 74. Switches 75. Door surface / frame / closer 76. Floor / tiles / skirting 77. Wall / partition 78. Ceiling / aircon diffuser / light diffuser 79. Glass / window 80. Fitting / furniture 60
DRAFT November 5, 2011
Inspection unit
Pavement and compound Carpark
Landscape area Drain Bin Centre
Elements
81. Switches 82. Fire extinguisher 83. Furniture fitting 84. Floor / Tiles / Skirting 85. Bin 86. Handrail 87. Door 88. Floor 89. Wall 90. Ceiling 91. Exhaust louvre 92. Scupper drain 93. Fitting 94. Signage 95. Fire extinguisher 96. Bin 97. Carpark equipment 98. Piping 99. Fitting 100. Signage 101. Planter 102. Grating 103. Gutter 104. Door 105. Wall 106 Ceiling
Immediat e (A) / Inbetween (B)
SCORE Unsatisfac tory 1
2
Fair 3
Good 4
5
6
Excelle nt 7
Remar ks
DRAFT November 5, 2011
Inspection unit
Pavement and compound Carpark
Landscape area Drain Bin Centre
Elements
Immediat e (A) / Inbetween (B)
SCORE Unsatisfac tory 1
2
Fair 3
Good 4
5
6
Excelle nt
Remar ks
7
81. Switches 82. Fire extinguisher 83. Furniture fitting 84. Floor / Tiles / Skirting 85. Bin 86. Handrail 87. Door 88. Floor 89. Wall 90. Ceiling 91. Exhaust louvre 92. Scupper drain 93. Fitting 94. Signage 95. Fire extinguisher 96. Bin 97. Carpark equipment 98. Piping 99. Fitting 100. Signage 101. Planter 102. Grating 103. Gutter 104. Door 105. Wall 106. Ceiling 107. RoIIer shutter 108. Floor 61
DRAFT November 5, 2011
Inspection unit
Loading and unloading bay
Roof top
External façade / Canopy
Elements
Immediat e (A) / Inbetween (B)
SCORE Unsatisfac tory 1
109. Bin 110. Floor 111. Wall 112. Ceiling 113. Door 114. Roller shutter 115. Railing 116. Roof surface 117. Rainwater outlet 118. Gutter 119. Wall
120.
Glass surface
No. Element Inspected (i) Inspected By Acknowledge By
Total Score(ii) Department Head: (Sign)
2
Fair 3
Good 4
5
6
Excelle nt 7
Remar ks
DRAFT November 5, 2011
Inspection unit
Loading and unloading bay
Roof top
External façade / Canopy
Elements
Immediat e (A) / Inbetween (B)
SCORE Unsatisfac tory 1
2
Fair 3
Good 4
5
6
Excelle nt
Remar ks
7
109. Bin 110. Floor 111. Wall 112. Ceiling 113. Door 114. Roller shutter 115. Railing 116. Roof surface 117. Rainwater outlet 118. Gutter 119. Wall
120.
Glass surface
No. Element Inspected (i)
Total Score(ii)
Inspected By
Department Head: (Sign)
Acknowledge By
Cleaning Performance Calculation 62
DRAFT November 5, 2011
(ii)
X 100
= performance
Percentage of
X7
(i)
Performance Rating Unsatisfactory
Fair
Good
Excellent
0 – 20%
21% - 50%
51% - 80%
81% - 100%
Recommendation : Performance rating below 75% must be rectified
DRAFT November 5, 2011
(ii)
X 100
= performance
Percentage of
X7
(i)
Performance Rating Unsatisfactory
Fair
Good
Excellent
0 – 20%
21% - 50%
51% - 80%
81% - 100%
Recommendation : Performance rating below 75% must be rectified
63
DRAFT November 5, 2011
ANNEX D Cleaning Schedule
The level of Cleaning Standard is subject to the frequency of cleaning tasks agreed between the building owner / manager and the service provider. When frequency of cleaning is less, the time frame for in-betwwen cleaning will be longer which means that the acceptable level of cleaning performance which is the Standard In-Between Cleaning will be longer. The pollutions due usage in-between cleaning will be present for a longer period of time. The suggested Cleaning Schedule (See Table D.1) is to achieved the minimal level of cleanliness for a commeciaql building.
DRAFT November 5, 2011
ANNEX D Cleaning Schedule
The level of Cleaning Standard is subject to the frequency of cleaning tasks agreed between the building owner / manager and the service provider. When frequency of cleaning is less, the time frame for in-betwwen cleaning will be longer which means that the acceptable level of cleaning performance which is the Standard In-Between Cleaning will be longer. The pollutions due usage in-between cleaning will be present for a longer period of time. The suggested Cleaning Schedule (See Table D.1) is to achieved the minimal level of cleanliness for a commeciaql building.
Table D.1
64
DRAFT November 5, 2011 Cleaning Schedule
lnspection unit Entrance and lobby
Element Door surface / frame / closer / grill Floor Unpolishable
Floor - Polishable
Cleaning Tasks
Proposed Frequency
Wipe clean
Daily
•
•
Daily
Sweep / dust mop
•
Mopping
•
Scrubbing
•
Sweep / dust mop
•
Mopping
•
Spray buff / buff
Weekly
•
Dry cut / Scrubbing
Monthly
• • •
Skirting board
•
Glass / Window
•
Stripping & Polishing Dry Vacuum Spot Clean Wipe clean / Vacuum Wipe clean
Thrice weekly Monthly Daily Thrice weekly
Quarterly Daily When necessary Weekly Weekly When necessary
•
Spot wipe with glass cleaner Clean glass with lambwool and squeezee Wipe clean
•
Polish
Monthly
•
Wipe clean
Monthly
•
Wipe clean
•
Wipe clean
Monthly
•
Dirt / litter removal
Daily
Letter box
•
Wipe clean
Waste bin
•
•
Fitting / furniture
Switch / signage Fire hose reel / extinguisher Ornaments / Planter boxes Entrance and lobby (cont’d)
Weekly
•
•
Floor Mat / Mat Well Wall / partition
Polishing ( for metal and wood surface )
•
•
*Special item Chandelier
• •
Remove waste Replenish plastic bag Wipe / Wash / Clean High dusting Washclean 65
Weekly Daily
Monthly
Weekly Daily Daily Weekly Monthly Annually
DRAFT November 5, 2011 lnspection unit Corridor
Element
Door surface / frame / closer
Cleaning Tasks
Proposed Frequency
•
Metal Polish
Annually
•
Wipe clean
•
Floor – Unpolishable Floor Unpolishable (cont’d) Floor - Polishable
•
Mopping
•
Scrubbing
•
Sweep / dust mop
•
Mopping
•
Spray buff / buff
Weekly
•
Dry cut / Scrubbing
Monthly
Vacuum
•
Stain removal
•
Cosmetic cleaning
•
Deep cleaning
Glass / Window
•
Corridor (cont’d)
Door surface / frame / closer
Daily Thrice weekly
Quarterly Daily When necessary Monthly Bi-annually
•
Polish
Monthly
•
Wipe clean
Monthly
•
Wipe clean
Monthly
•
Remove waste Replenish plastic bag Wipe / Wash / Clean Wipe clean
•
Dirt / litter removal
•
Wipe clean
•
•
Staircase
Monthly
•
•
Ornaments / Planter boxes
Thrice weekly
Wipe clean / Vacuum Spot wipe with glass cleaner Clean glass with lambwool and squeeze Wipe clean
•
Fire hose reel / extinguisher Waste bin
Stripping & Polishing
•
•
Switch / signage
Daily
Sweep / dust mop
Wall
Fittings
Polishing ( for metal and wood surface )
•
•
Floor -Carpeted
Weekly
66
Monthly Daily Weekly Weekly
Daily Weekly Monthly Daily Weekly
DRAFT November 5, 2011 lnspection unit
Element
Cleaning Tasks
Floor
•
•
Dry Vacuum Spot Clean Wipe clean Vacuum
•
Sweep / dust mop
•
Mopping
•
Wall / partition Steps
•
•
Proposed Frequency
•
Daily Weekly
Stripping & Polishing Quarterly
Railings
Switch / signage Washroom
Door surface / frame / closer Floor (Including floor trap) Floor Mat
Note : Not advisable for anti slip surfaces Wipe clean •
•
Polish
Monthly
•
Wipe clean
Monthly
•
Wipe clean
1X’s daily
•
Mopping
3X’s daily
• •
Ablution area
Daily
•
Dry Vacuum Spot Clean Wash clean
1X’s daily
3X’x daily’
Partition / Wall
• •
Glass panel / window
•
•
Wipe clean Vacuum Spot wipe with glass cleaner Clean glass with lambwool and squeezee
Weekly
Mirror
•
Fitting / furniture
•
Wipe clean
Weekly
Switch / signage
•
Wipe clean
Monthly
3X’s daily
Wash hand basin /vanity top Washroom (cont’d)
Weekly
3X’s daily
Hand Bidet
•
Wash clean
3X’s daily
Hand dryer
•
Wipe clean
1X’s daily
Toilet bowl
•
3X’s daily
Toilet seat
•
3X’s daily
•
3X’s daily
Urinal
67
DRAFT November 5, 2011 lnspection unit
Element
Cleaning Tasks
Proposed Frequency
Flushing device
•
Wipe clean
3X’s daily
Shower
•
Wash clean
1X’s daily
Towel dispenser
•
Wipe clean
1x’s daily
Soap dispenser
•
Wipe clean
1X’s daily
•
Wipe clean
1X’s daily
•
Wipe clean
1X’s daily
Toilet paper dispenser Toilet paper holder
• •
Bin •
Elevator/Lift car
1X’s daily
•
Wipe clean
Daily
Floor / Wall / Door
•
Wipe clean
Daily
Mirror
•
Wipe clean
Weekly
Elevator ledge and light
•
Vacuum
Weekly
Lifi track
•
Vacuum
Weekly
Glass
Escalator
•
•
Spot wipe with glass cleaner Clean glass with lambwool and squeezee Spot wipe with glass cleaner Clean glass with lambwool and squeezee
Weekly
Glass
•
Handrail
•
Wipe clean
Monthly
•
Wipe clean
Daily
•
Polish
Quarterly
•
Sweep
Daily
•
Mopping
Weekly
•
Brush clean
Monthly
Door surface / frame / closer
•
Wipe clean
Weekly
Floor – Withour polish layer
•
Structure
Management office
1X’s daily
Diaper changing station
•
Escalator (cont’d)
Remove waste Replenish plastic bag Wipe / Wash / Clean
Landing / Steps
•
Daily
Polishing ( for metal and wood surface ) Sweep / dust mop 68
Daily
DRAFT November 5, 2011 lnspection unit
Element Floor – Withoput polish layer (cont’d) Floor - Polishable
Cleaning Tasks •
Mopping
Weekly
•
Scrubbing
Monthly
•
Sweep / dust mop
Daily
•
Mopping
Daily
•
Spray buff / buff
Monthly
•
Dry cut / Scrubbing
Monthly
Wall / partition
•
Stripping & Polishing Wall / partition
Skirting board
•
Skirting board
Monthly
Glass / Window
•
Glass / Window
Weekly
Fitting / furniture
•
Wipe clean
•
Polish
Monthly
•
Wipe clean
Monthly
•
Wipe clean
Monthly
•
Switch / signage Fire hose reel / extinguisher Waste paper basket
Pantry
Venetian blind Prayer room Prayer room (cont’d)
Door/ Wall / Partition Floor Carpet ( include prayer mat )
Fittings & Furniture
Monthly Quarterly
Daily)
•
Remove waste Replenish plastic bag
•
Wipe clean
Daily
•
Mop Clean
Daily
•
Vacuum/wipe clean
Daily
•
Wipe Clean
•
•
•
Vacuum
•
Stain removal
•
Wipe Clean
Monthly
Daily Monthly Daily Daily
•
Vacuum / wipe clean Wash clean
Light fitting
•
Wipe Clean
Monthly
Air Vent
•
Wipe clean
Monthly
Ceiling board / fan
•
Vacuum/wipe clean
Monthly
Ducting
•
Wipe clean
Monthly
Venetian Blind Ablution area Ceiling
Proposed Frequency
•
69
Weekly Daily
DRAFT November 5, 2011 lnspection unit
Element Trunking and piping
Planter boxes
External facade
Wall
Cleaning Tasks
Proposed Frequency
•
Wipe clean
Weekly
•
Wipe clean
Weekly
•
Dirt / litter removal
•
Glass surface
•
Roof Surface
•
Pressure wash
Monthly
Remove foreign matters
Monthly
Pressure wash
Monthly
Remove foreign matters
Monthly
•
Pressure wash
Monthly
•
Remove litters
Daily
•
Sweep clean
Daily
•
Pressure clean
Weekly
•
Remove litters
Daily
•
Sweep clean
Daily
Remove foreign matters
Daily
•
Rainwater outlet • •
Gutter •
•
Pavement and compound, driveway, carpark and side walk. Landscape area
Drain
•
•
Handrail
Bin Centre / bin chute
•
•
Pressure wash
•
Wipe clean
•
Polish
•
• •
•
Monthly (> 3 meter) Bi-annually (> 3 meter)
Spot wipe with glass cleaner Clean glass with lambwool and squeeze
•
Roof top
Wipe clean / Vacuum
Daily
Bin
Loading and unloading bay
Remove waste/litters Pressure wash
When necessary Weekly (> 3 meter) Bi-annually (> 3 meter)
Weekly Daily Monthly Daily Monthly
Remove waste/litters
Daily
•
Wash clean
Weekly
•
Remove litters
•
•
Pressure wash / Machine scrub and dry 70
Daily Monthly
