Chapter 2 RQ: 2.
What are three types of models? Mathematical, graphical, and descriptive
4.
Describe the steps in preparing for, conducting, and following up an interview session. Planning:
Determine objective of the interview, prepare detailed questions for the
interview, make final interview arrangements and communicate those t o the participants in the interview. Conducting:
arrive early and prepare room, look for “what if” questions or ask situational questions, probe for more detailed answers, take careful notes, keep an agenda. Following up:
absorb, document, and understand understand the information obtained, make a list of new
questions that need further discussion or are missing information.
6.
What types of stakeholders should you include in fact finding? Internal, external, operational, and executive stakeholders – stakeholders – along with clients and possibly
technical and support staff.
8.
List and briefly describe the six information-gathering information-gathering techniques. Interview users and other stakeholders – stakeholders – an effective way to understand business functions and
business rules Distribute and collect questionnaires – questionnaires – enables analysts to collect information from a large number of stakeholders Review inputs, outputs, and documentation – documentation – internal documentation and external journals and studies Observe and documents business procedures – procedures – in order to understand exactly what goes on in the business and business functions Research vendor solutions – solutions – consult other firms to see if they have already solved your business’ problems Collect active user comments and suggestions – suggestions – user feedback
10.
Draw and explain the symbols used on an activity diagram.
The dot is the starting activity
are ovals
, arrows between activities are transition arrows
, ending activities are double circles
, activities
, synchronization bars are where projects
split and come back together , decision activities are diamonds , decisions can also be shown as ovals and two arrows coming o ff them (similar to the diamond decision structures).
