IBC

ENQUIRY I) Gap filling: 1. Enquiry for special term/43: Dear Sir/Madam Please send us your current pricelist and catalogue for bicycles !e !e are interested in models for bot" men and #omen$ and also for c"ildren !e are t"e leading/top bicycle dealers in t"is city #"ere cycling is %uality of your products is popular$ and "a&e interested in fi&e neig"bor to#ns If t"e %uality of your product is satisfactory and price are moderate/reasonable/ moderate/reasonable/ competiti&e$ #e e'pect to place regular orders for fairly large numbers In t"e reply please indicate #"et"er you #ill allo# us a special discount ("is #ould enable us to maintain t"e lo# selling prices #"ic" "a&e been an important reason for t"e de&elopment/gro#t" of our business In return #e #ould be prepared to place orders for a guaranteed annual minimum number of bicycles$ t"e figure to be mutually agreed If you #is" to discuss t"is please contact me on )*+,)-, Yours fait"fully 2. Enquiry to new supplier/44 supplier/44 Dear Sir/ Madam De..ers of S"effield inform/tell us t"at you are manufacturers of polyester cotton bed s"eets and  pillo# cases cases !e are dealing/specialiing in te'tiles and belie&e t"ere is a potential mar.et in our area for moderately  priced goods of t"is .ind Please let let me "a&e information/ details details of your &arious ranges ranges including sies$ colours and prices$ toget"er #it" samples of t"e different %ualities of material used Please state your terms of payment and discounts allo# on purc"ases %uantities/orders of not less t"an 011 of specific items prices %uoted s"ould include deli&ery to our address s"o#n abo&e Your early reply #ould be appreciated Yours fait"fully 4. Enquiry for Woo form !ietnam/ 44: Dear Sirs$ Your name and address "a&e been gi&en to us by t"e 2apan 3ietnam (rade 4ssociation 5irst of all #e #ould li.e to ta.e t"e opportunity of introducing oursel&es as one of t"e country6s leading companies specialiing/ dealing in on .inds of material for industry suc" as #oodc"ips$ iron ore$ coal$ scrap$ etc$7

4t present$ #e are e'tensi&ely engaged in importing "ard#oods and are no# planning/ proposing/ trying to e'tend our business into t"e soft#ood area and are in&estigating t"e possibility of importing from 3ietnam !e #ould$ t"erefore$ be grateful/ glad/ obliged if you #ill .indly let us "a&e your offer/ information of t"e goods in %uestion Yours fait"fully$ fait"ful ly$ ". Enquiry for price list an catalogue Dear Sirs$ !e "a&e read an ad&ertisement/ article in 89ffice Ne#s: about your range of &isible record system filing cabinets !e !e are interested in introducing a ne#/modern/ no&el filing system in our main office !e also #is" to install an electronic system for t"e storage and retrie&al of data Please send us price list and catalogue of your manual and electronic data processing systems$ %uote  price 59;  Please %uote us t"e lo#est price ?I5 Da Nang and indicate %uantities and &arious sies t"at you can supply for prompt s"ipment 0 !e #ould also li.e to .no# if you offer any trade discount ) !e !e are loo.ing for a manufacturer #"o can supply us #it" a #ide range of s#eaters for t"e teenage mar.et - If t"ere is any furt"er information you need$ please contact us$ or to go our #ebsite at t"e address abo&e @ !e !e regret t"at #e are no# unable to offer "ig"A%uality tea for immediate s"ipment * If you can meet orders of o&er 011 garments at one time$ please send us your current catalogue and  price list ,1 !e !e usually deal on a ,1 B trade discount basis #it" an additional %uantity discount for orders o&er ,$111 units ,, In case #e #is" to ma.e early payment on ?9D basis$ #"at cas" discount you #ould allo# usC

,+ Selling prospects for your garments in t"is mar.et are promising and #e loo. for#ard to recei&ing your early %uotation and pattern card ,= !e are interested in t"e purc"ase of tea of 3ietnam origin for immediate s"ipment ,> !e !e understand t"at you are leading e'porters of t"e goods and you can pro&ide t"e specifications #e needs ,0 If your price is reasonable$ %uality satisfactory and deli&ery acceptable$ #e #ill place large orders ,) Se&eral of our customers "a&e recently e'pressed interest in your leat"er s"oes and in%uired about t"eir %uality and price ,- !e !e are t"in.ing of getting a supply of 3ietnam tea Please send us your best offer by cable indicating origin$ pac.ing$ %uantity a&ailable and t"e earliest time of s"ipment ,@ Please %uote your price in 5?4 basis$ indicating freig"t for deli&ery by sea to ai P"ong ,* S"ould t"e %uality in%uired for be una&ailable$ you mig"t$ you mig"t deli&er its nearest e%ui&alent +1 4s #e are li.ely to place large orders regularly #e trust you consider t"e allo#ance of certain fa&orable terms and conditions II) $etter $etter 1/ 4%: 4 %: &ony & ony Internet Interne t #!' (* ( *!I#* !I#*#+

Dear Sirs !e are one of t"e outstanding retailers specialiing in "ouse"old electronics in 3ietnam Your name #as gi&en to us by our Singaporean business partners !e !e learn t"at you are an establis"ed #"olesaler of t"ese products !e are interested in your Sony Internet (3A ;R43I(4 (M D E-+1 series ("erefore$ #e #ould be  pleased if you could could send us more details details concerning your product$ product$ prices and especially especially promotional promotional  programs as t"e sales sales "ere in t"e end of t"e year is really really "uge !e loo. for#ard to your reply Yours fait"fully $etter 2/4,: sweaters for c-ilren Dear Sirs !e are an establis"ed importer of s#eaters for c"ildren$ #"ic" is a potential mar.et in 3N !e .no# your name from t"e
$etter 3/ 4,: ,,'e spot computers: Dear Sirs !e are a medium Gsied computing distributor in 3N #it" many points of sale in trade and education center !e .no# your name from an ad&ertisement on 4pril +1,0 and #e are particularly interested in your H** of #"ic" you are a sole supplier !ould you please gi&e us more information including sales literature about t"is product so t"at #e can introduce it to our customersC ("e reason is t"at #e are sure it #ould attract t"em a lot and t"ere #ould  be a "ig" demand for itit in our mar.et 9n t"e t"e order "and$ #e #ould be pleased if you could could consider allo#ing us an opportunity to become your distributor in 3N !e loo. for#ard to your reply Yours fait"fully $etter 4/ "0: ulloer' I+E Dear Sir  !e are an establis"ed importer of construction mac"inery in 3N !e learn your name from an online ad&ertisement and #ould li.e to e'press our interest in your range of bulldoers !e #ould be pleased if you could send us your catalogue$ broc"ure$ %uotation and an firm order for t"is product Enclosed please find t"e broc"ure introducing oursel&es and a list of our #orld#ide  business partners partners !e #ould also li.e to stress/ emp"asie/ say/ tell t"at price is &ery important in t"e 3ietnamese mar.et$ as t"ere are many ot"er brands from 2apan $ Russia and so on ("erefore if you #ould li.e to oin us$ #e #ould re%uire fa&ourable/ preferential  policies concerning concerning prices for t"e first first order of t#o items items In more detailed #e #e #ould li.e to suggest suggest deferred payment for t"is order If t"e terms abo&e suit you$ #e "ope t"at t"ere #ill be more orders in t"e future due to t"e big demand in 3ietnamese mar.et !e loo. for#ard to your reply Yours fait"fully

REP
("is selection includes se&eral ne# and attracti&e models/ items in #"ic" t"e #aterAresistant %ualities "a&e been impro&ed by a special process Due to economy/ effecti&eness in our met"od of manufacture$ it "as also been possible to reduce our prices #"ic" are no# lo#er t"an t"ose for imported #aterproof garments of similar %uality %uality !"en you "a&e an opportunity to inspect/ see t"e garments$ please let us .no# #"ic" you "a&e decided to .eep and arrange to return t"e remainder/ rest/ balance as early as possible I "ope t"is first selection #ill meet your re%uirements If you #ould li.e a furt"er selection$ please do not "esitate to let me .no# Yours sincerely 2/ 52: eply to request for sole istriution rig-ts Dear Mr Sanderson ("an. you for your letter of @ 4pril en%uiring about our ;E<<(9NE ;E<<(9NE radio and tele&ision products ("is range "as been discontinued and replaced by t"e ?<4IR(9NE You #ill see from t"e enclosed catalogue t"at t"e ne# models are attracti&ely designed and include t"e latest tec"nical impro&ements 4lt"oug" rat"er more e'pensi&e t"an t"eir predecessors predecessors$$ t"e ?<4IR(9NE models "a&e already been #ell recei&ed and good sales are being reported regularly from many areas 4s part of our efforts to reduce manufacturing costs$ I am sure you #ill understand t"at #e must increase sales by distributing t"roug" as many dealers/ outlets as possible Dealers in ot"er areas appear  to be #ell satisfied #it" t"eir sales under t"is arrangement$ and it appears to be #or.ing &ery #ell I "ope #e can loo. for#ard to recei&ing your orders soon$ and #ill be glad to include your name in our list of appro&ed dealers$ #it" your permission I loo. for#ard to your early reply Yours sincerely 3/ 53: eply to request for special terms Dear Ms Denning I #as glad to learn from your letter of ,@ 2uly of your interest in our products 4s re%uested our catalogue and price list are enclosed$ toget"er #it" details of our conditions of sale and terms of  payment

!e "a&e considered your proposal to place orders for a guaranteed annual minimum number of mac"ines in return for a special allo#ance o#e&er$ o#e&er$ after careful consideration #e feel it #ould better to offer you a special allo#ance on t"e follo#ing scale basisJ 9n purc"ase of e'ceeding an annual total ofJ ,$111 USD but not e'ceeding =$111 =$111 USD =B =$111 USD but not e'ceeding -$011 -$011 USD >B -$011 USD USD and and abo&e abo&e 0B  No special allo#ance allo#ance could be gi&en gi&en on annual purc"ases purc"ases belo# ,$111 USD USD I feel t"at an arrangement in t"ese lines #ould be more satisfactory to bot" our companies 9rders #ill be subect to usual trade reference I loo. for#ard to #or.ing #it" you and "ope to "ear from you soon Yours sincerely 4/54 Dear Mr Morreau ("an. you for your en%uiry/ letter of +-t" 2une in #"ic" you e'pressed an interest in relating a selection of our products in your s"ops in 5rance Please find enclosed our current broc"ure and price list In response to your re%uest for a +1B trade discount$ #e regret t"at #e cannot offer more t"an ,0B o#e&er$$ #e do gi&e a 0B %uantity discount on order for o&er K,1$111 !e o#e&er !e are sure t"at you #ill agree t"at t"ese terms are "ig"ly competiti&e competiti&e !e are confident t"at #e can deli&er #it"in + mont"s as you re%uire$ but #is" to emp"asie t"at  payment #ill "a&e to be sig"t draft until #e "a&e establis"ed a business relations"ip ("an. you for your interest and #e "ope to "ear from you soon Yours sincerely "/54: Dear Sirs ("an. you for your en%uiry of ,st Dec for ladiesL #oolens

!e "a&e muc" pleasure in sending you "ere#it" a fairly full collection of our latest and best selling designs and "ope some of t"em #ill interest you !e #ould li.e to dra# your special attention to our e'clusi&e %uality old Ring #"ic" "as been an outstanding success !e !e belie&e t"at it represents t"e best &alue for money in t"is type of goods and #e are sure t"at you #ill find it sells #ell indeed If t"e range of patterns #e "a&e selected does not contain anyt"ing you #ant$ please do not "esitate to let us .no# your e'act re%uirement re%uirement !e loo. for#ard to your order #"ic" #ill "a&e our best attention Yours fait"fully II) #ranslation: , 9ur product is efficient$ dependable$ time sa&ing and economical and you #ill be surprised "o# little it costs + 9ur special afterAsale ser&ice contracts ensure lasting operation at t"e pea. of efficiency = 9ur goods enable you to offer your customers an item t"at is beyond criticism in t"ose &ital %ualities of road "olding and reliability > !e !e are prepared to gi&e you a special discount of =B on any orders recei&ed on or before ) Marc" 0 ("ey are made in a #ide range of attracti&e styles and colors and are as ric"Aloo.ing and beautiful as muc" more e'pensi&e coats ) !e !e understand t"at t"ere is good demand for Macadamia in your mar.et and ta.e t"e liberty of sending you #it" t"is letter a copy of our current price list I "ope t"at you #ill introduce it to potential  buyers at your end - !e !e regret being unable to %uote on 59; basis as it is our general practice to do business #it" all our clients on ?I5 terms @ !e !e are offering t"e goods of t"e &ery "ig"est %uality on unusually generous terms and #ould #elcome t"e opportunity to ser&e you * !e !e feel assured t"at you #ill find our products satisfactory in e&ery #ay$ #ay$ and a ready sale for t"is e'cellent material #it" it ,1 4s t"ere is an up#ard tendency in t"e price of c"emicals$ #e "ope t"at you #ill ta.e full ad&antage of t"is e'ceptional opportunity and place your order #it"out delay

,, !e ac.no#ledge #it" t"an.s receipt of your letter of +1 May In reply$ #e "a&e pleasure in sending$ for your collection$ a compre"ensi&e range of samples on arts and crafts$ for #"ic" t"ere is a regular demand on your mar.et ,+ !e !e "a&e pleasure in attac"ing$ for your reference$ t"is season6 season6ss price list and catalogue introducing many no&elties and some &ariations on t"e lines #"ic" #ere most popular last season$ and as #e are able to offer prompt deli&ery$ #e "ope to recei&e your official order in t"e near future ,= Enclosed you #ill find out latest catalogue No ,+= and price list %uoting our most fa&orable terms and conditions$ and #e belie&e t"at our products #ill meet your re%uirements ,> In &ie# of t"e bris. demand for t"is commodity and out limited stoc. of t"ese goods$ #e recommend you to ma.e prompt decision and place t"e order #it" us as soon as possible ,0 ("e price on ?I5 aip"ong terms e'cludes t"e o&erland freig"t and insurance from t"e port of destination to any ot"er inland city ,) ("ese goods "a&e been s"ipped to &arious mar.ets #"ere t"ey "a&e been enoying t"e #arm #elcome of t"e endAusers It #ould be your ad&antage to try out a s"ipment ,- !e !e "a&e pleasure in ad&ising you t"at #e rare #ell prepared to supply cotton te'tiles #"ic" "a&e already met #it" #arm reception abroad ,@ 5or t"e sa.e of our longAstanding partners"ip$ !e !e are prepared to grant you a =B discount$ and a additional %uantity discount of 0B if t"e &alue of a single order e'ceeds ,11$111 dollars ,* It is ust in consideration of your big order t"at #e can ma.e can ma.e an e'ception by offering you an allo#ance of 0B (o (o be fran. #it" you$ t"is #ould be a sacrifice on our part$ as #e "a&e %uoted you our roc.Abottom price +1 !e !e usually allo# a +B discount for an order of ,111 pieces$ and regret to inform you t"at t"is is t"e  best #e can gi&e gi&e at present as a "ig"er rate #ill #ill put us to great trouble trouble III) $etter:
!ar#ic. Street 5orest ill Dear Mr ;lac.  ("an. you for your en%uiry and your interest in our range of leat"er s"oes and "andbags I am enclosing an offer No D( >>01 Please note t"at all products are made from carefully selected materials and by No, ran.ed #or.mans"ip Samples of leat"er types$ toget"er #it" illustrated catalogue #ill be sent to you by a separate post !e "as e'ported t"ese items to many countries #"ere customers "a&e e'pressed t"eir great satisfaction #it" "ig" %uality$ attracti&e designs$ elegant colors and reasonable prices ("erefore$ #e completely  belie&e t"at t"ese t"ese products #ill #ill find a ready sale in England mar.et 4ll prices are %uoted 59; ?at
Yours sincerely$ PP ong Nguyen$ signed Sales 9ffice Manager  Encl Encl 1, off offer er No No D( >> >>01 01
#ould li.e it to be %uoted ?I5
("an. you for your en%uiry of No& ,1t" +1,) in #"ic" you e'pressed an interest in our selection of s#eaters !e !e #ould li.e to inform t"at #e are in t"e position to meet your re%uirements 4s re%uested$ #e can allo# you a %uantity discount of 0B on all orders o&er +$111 and t"e usual allo#ance for a trade discount in Italy is ,0B$ and #e al#ays deal on payment by sig"t draft o#e&er$ o#e&er$ #e #ould be prepared to consider t"is once #e "a&e establis"ed establis"ed a long G standing business relations"ip #it" you Enclosed you #ill find our summer catalogue and price G list %uoting prices ?I5
77E  I) Gap filling 1. *n offer for aluminum fittings: 8pg. ,4) Dear Mr ?"an !e t"an. you for your letter of +0 2une$ and are glad to inform you t"at all t"e items listed in your en%uiry are in stoc. !e are enclosing a proAforma in&oice for t"e aluminum fittings you are interested in if you #is" to  place a trial order$ order$ #ill you please please arrange for settlement settlement of t"e in&oice by draft t"roug" your ban.$ and ad&ise us at t"e same time !e can guarantee deli&ery in Melbourne #it"in = #ee.s upon receipt of your instructions If you re%uire t"e items earlier/ promptly/ urgently$ #e #ill arrange for t"em to be sent by air$ but t"is #ill$ of course$ entail "ig"er freig"t c"arges !e are enclosing details of our terms of payment$ and #ould be "appy to discuss #it" you if you let us .no# "o# large/big/great your orders are li.ely to be !e are also enclosing a copy of t"e report$ #"ic" appeared in Marc" issue of ("e Metal !or.er$ on our  4
2. ffer for eart-'mo6er Dear Mr7 ("an. you for your en%uiry of ,) 4ugust regarding/ concerning concerning our eart"Amo&er displayed/ s"o#n at t"e International 5arm Mac"inery 5air in ;orn In ans#er/ about to t"e specific %uestions in your email$ first let me say #e are #illing to consider substantial discount on orders o&er =11$111 4ll our mac"inery is guaranteed for = years against normal use$ and #e "a&e se&eral branc"es/ agencies in your country #it" mec"anics trained to ser&ice all our products !it" !it" regard to t"e terms of payment$ #"ic" you mentioned$ #e #ould consider payment by =1Aday ;/E$ D/4$ pro&ided you could offer + references I confirm t"at #e can fulfill orders #it"in = mont"s$ unless t"ere are unusual specifications$ and you can buy e%uipment from us directly or t"roug" our agents in your country 4s re%uested$ I6m sending our current catalogue and price list to you by e'press email I t"in. you #ill find t"e e%uipment on pages ,1A,0 particularly interesting for t"e #or. you "a&e in mind If you re%uire any furt"er information$ please contact me Yours sincerely 3. ffer for plastic 9itc-enware Dear Sirs !e are &ery pleased to "a&e your en%uiry and are enclosing pricelist you re%uested toget"er #it" our terms of sale 4s you "a&e e&idently realied$ plastic .itc"en#are "as already ousted "ea&y and e'pandable metal$ glass Dealers #"o "a&e displayed our brig"tly coloured range "a&e reported good sales e&en in t"e  present season$ season$ #"en sales are are usually at t"eir lo#est lo#est 4fter studying our prices and our generous/ good/ preferential terms to trade$ you #ill understand #"y #e are #or.ing at full capacity to meet t"e demand !e !e #ould ad&ise you$ t"erefore$ to let us "a&e your order by t"e end of t"e mont"$ as t"is #ill enable you to "a&e stoc. of our attracti&e lines by Easter !e loo. for#ard to t"e opportunity of being of ser&ice to you Yours fait"fully 4. ffer for furniture an fittings Dear Sirs !e t"an. you for your en%uiry of =, 2anuary and can confirm our telep"one con&ersation of yesterday$ yesterday$ in #"ic" #e informed you t"at #e can deli&er part of t"e goods re%uired form stoc. in accordance #it" t"e enclosed detailed offer offer 5or t"e balance #e #ould re%uire appro'imately t"ree #ee.s from t"e date of recei&ing your confirmation t"at t"is arrangement is acceptable

Prices %uoted are 59; to =1 of t"is mont"$ and #e "a&e as.ed "im to ma.e appointment to &isit you during t"is period e #ill "a&e #it" "im a full range of samples of our "andmade lines and is aut"oried to discuss t"e terms of an order #it" you or to negotiate a contract !e t"in. our products #ill be #"at you #is" for t"e fas"ion trade and loo. for#ard to t"e opportunity of doing business #it" you Yours fait"fully II) #ranslation: , ("ere #ould certainly be no trouble in supplying you #it" a fairly selection of our latest and best selling models t"at #e produce for all ages + !e !e are confident t"at our offer #ill be acceptable to you and loo. for#ard to recei&ing your trial order soon = !e "ope you #ill find t"e terms mentioned in t"is offer satisfactory$ and #e can assure you t"at your  order #ill al#ays recei&e our best attention > Due to t"e demand for t"is commodity on t"e #orld greatly e'ceeds t"e supply$ supply$ #e find it impossible to ma.e an offer for t"is .ind at present 0 (ec"nical (ec"nical documents are re%uired to be made in = sets 9ne set s"ould be for#arded to you earlier for translation purpose ("e ot"ers #ill be s"ipped #it" t"e goods ) 9ur products #ill enable you to offer your customers an item t"at is beyond criticism in t"ose &ital %ualities of durability and reliability - ("e goods are to be pac.ed in card board bo'es #it" flo#er designs suitable for display in supermar.ets

@ ("e ne# pac.aging for our tea sets is in 3ietnamese 3ietnamese traditional style and #e are confident t"at it #ill attract customers * 9ur pac.aging is not only sea#ort"y but also strong enoug" to protect t"e goods from possible damages ,1 !e !e #ill pac. ,1 doen of goods to a carton$ gross #eig"t of =1 .gs eac" carton ,, !e !e "a&e ta.en due note you6re your re%uirements for laser toys but regret our inability to supply at  present !e !e #ill certainly ma.e you an offer as as soon as t"ere is is stoc. a&ailable a&ailable ,+ Pac.ing #ill be conducted under your specific instructions You You may rest assured t"at #e #ill ta.e special care of pac.ing to a&oid possible damage in transit ,= ("e goods are to be pac.ed in +Aply ute bags$ 01 .gs net eac"$ being stitc"ed #it" ute ropes$ suitable for "andling and sea transportation ,> ("e buyer s"all open an irre&ocable 1$111 M( to t"e account of t"e ban. for 5oreign trade of 3ietnam 3ietnam + SpecificationsJ No foreign matters$ moistureJ 1+B ma'$ defecti&e grainsJ 1+B ma' = QuantityJ +1 M($ V 0B at t"e seller6s option > PriceJ US,111/M($ US,111/M($ ?I5
0 PaymentJ by irre&ocable letter of credit at )1 days sig"ts to be opened t"roug" t"e ;an. for 5oreign (rade of 3ietnam$ 3ietnam$ ?M$ to t"e account of  Deli&eryJ to be made not later t"an ,0 4ug +1,0 (ranss"ipment (ranss"ipment and partial s"ipment are not allo#ed 0 PriceJ as per t"e enclosed pricelist ) PaymentJ to be made by irre&ocable confirmed letter of credit to be opened t"roug" t"e ban. of international repute$ =1 days prior to s"ipment and &alid #it"in >0 days in our fa&or against t"e follo#ing documents in = originals unless e'pressly statedJ A ?lean s"ipped on board ;/< mar.ed freig"t prepaid A ?ommercial in&oice , original$ + copies A Pac.ing list A ?ertificate of origin A ?ertificate of %uantity and %uality A Insurance policy

!e are confident t"at you #ill find our products are offered at competiti&e prices on most generous terms !e !e "ope t"at #e #ill "a&e an opportunity to be of ser&ice to you and you #ill be assured t"at your orders #ill al#ays get out best attention Yours sincerely $etter 3: multi'purpose multi'purpose pac9ing mac-ine Dear Sir  !e ac.no#ledge #it" t"an.s t"e receipt of your en%uiry for multiApurpose pac.ing mac"ine and are &ery pleased to ma.e a firm offer until , Dec +1,0 on t"e follo#ing terms and conditionsJ , ?ommodityJ multiApurpose pac.ing mac"ine + QuantityJ 0 items = PriceJ ++11/ item$ ?I5  QualityJ 4s per t"e ;uyer6s specifications No ,+= enclosed #it" t"is offer 0 PaymentJ to be made by (/( for =1B of t"e order &alue #"en t"e goods arri&e at mont"s from t"e date of dispatc" or +1 mont"s from t"e date of use 9nce you "a&e recei&e t"e consignment$ #e #ill arrange one of our representati&es to call on you to "elp you #it" installation and demonstration 4ll accommodation and tra&elling e'penses for t"is staff #ill be to our account @ (ec"nical documentsJ to be made in + sets and for#arded earlier to you by air !e "ope t"at t"e abo&eAmentioned terms and conditions are acceptable to you and are confident t"at once you "a&e seen our mac"ine in operation$ you #ill satisfy #it" it Yours fait"fully $etter 4/ 103: rattan tale sets Dear Mr Smit" !e t"an. you for your en%uiry concerning about our rattan table sets !e "a&e pleasure to enclose t"e offer No ?/1@ toget"er #it" our current catalogue and pricelist on t"e follo#ing terms and conditionsJ , SpecificationsJ as per model No ?(/+1> illustrated in t"e catalogueJ eac" set "as one table and four c"airs

+ PriceJ firm/fi'ed price ,+1 pound per set$ ?I5  PaymentJ to be made in pound by irre&ocable 11 units of bamboo &ase model 3 ,@@) on t"e usual terms and conditionsJ ("e goods #ill be s"ipped in t#o lotsJ t"e first s"ipment of =+11 units on ,0 2uly +1,+ and t"e second of =+11 units in t#o #ee.s6 time on +@ of t"e mont" ("e price #ill be US ,+/ unit$ 59; ai P"ong Port$ including pac.ing Payment #ill be made in US; by irre&ocable 0 days to t"e account of t"e ;an. for foreign trade of 3ietnam$ anoi branc" in our fa&or for ,11B &alue of t"e goods to be s"ipped !e #ould li.e to point out t"at our products are no# selling &ery #ell !e are prepared to allo# =B discount for orders of o&er USD ,11$111 !e loo. for#ard to your furt"er big orders Yours fait"fully 3u Duc "oan

E  ;o6ering letter: Dear Mr Smit" !e t"an. you for your en%uiry dated September +1t" +1,) regarding our #as"ing mac"ines Erectro Model =1+ !e !e are &ery pleased to enclose our price A list for t"is item o#e&er$ #e #ould li.e to stress t"e follo#ing points

Price is -11 per unit ?I5 aip"ong port including pac.ing !e !e #ould li.e to allo# you a discount of ,1B off t"e total &alue of t"e order in addition to a 0B commission since t"is is bot" your first order and a ne# item in 3ietnam mar.et Payment s"ould be made by irre&ocable items under your catalogue Please note t"at all t"ese items are urgently/prompt urgently/promptly ly re%uired by our customers !e$ !e$ t"erefore$ "ope you #ill arrange to "a&e t"em deli&ered as soon as possible ("is is our trial order only$ if #e find t"em satisfactory in %uality and a ready sale in our mar.et$ #e s"all be placing furt"er large orders In t"e meantime$ #e are loo.ing for#ard to your early confirmation Yours fait"fully

2/11": rer for croc9ery Dear Mr Please find enclosed an order R,+=> from our principals ("ey "a&e as.ed us to inform/ instruct/ ad&ise you t"at sets of croc.ery ordered s"ould be pac.ed in si' crates$ ten sets per crate$ #it" eac" piece indi&idually #rapped$ #rapped$ and t"e crates mar.ed clearly #it" t"eir  name$ t"e #ords fragile$ croc.ery$ and numbered ,A) ("ey "a&e agreed to pay by *- #"ic" #e are at present ma.ing up up ("e instrument #ill be #rapped indi&idually in @ crates numbered and mar.ed #it" our logo ("ey #ill be sent airfreig"t ?I5 Marseille to reac" you not later t"an ,@ May 9ur in&oice s"o#ing t"e ,+B trade and = B %uantity discount$ t"e insurance certificate and t"e air#ay  bill #ill be sent sent to t"e ;an. of Marseille Marseille as re%uested re%uested Yours sincerely 4. *6ice for ispatcDear Mr 5urt"er to our telep"one conser&ation on 5riday$ 5riday$ I am #riting to you concerning you order No ,+=$

#"ic" #as made/ placed #it" us on ,1 2anuary 2anuary 9nce again$ I must apologie for t"e delay in  processing t"is t"is order order ("is #as due to a staffing staffing s"ortage s"ortage o#e&er$ since I spo.e to you$ #e "a&e ta.en on > ne# employees at our depot$ and I am pleased to tell you t"at your order is no# ready for dispatc" It #ill reac" you #it"in fi&e #or.ing days Special care "as been ta.en to ensure t"at s"ipment "as been pac.ed according to your re%uirements Eac" item #ill be indi&idually #rapped to a&oid damage Yours sincerely "/115: * ecline to an orer for #! Dear Mr ?"an !e #ere pleased to recei&e your order of + No&ember for ) 4tlantis (3s o#e&er$ since you state t"e firm condition of deli&ery before deli&ery before ?"ristmas$ ?"ristmas$ #e deeply regret t"at #e cannot supply you on t"is occasion ("e manufacturers of t"ese goods are finding it impossible to meet current demand for t"is popular (& !e placed an order for +> sets one mont" ago$ but #ere informed t"at all orders #ere being met in strict rotations 9ur o#n order #ill not be met before t"e end of 2anuary 2anuary I understand from our telep"one con&ersation t"is morning t"at your customers are un#illing to consider ot"er ma.es In t"e circumstances I "ope you #ill be able to meet your re%uirements from some ot"er suppliers/ sources sources May I suggest t"at you try (ele&ision Ser&ices  Payment is to be made by an irre&ocable
0 uarantee #ill be ,+ mont"s form t"e date of deli&ery deli&ery ("e seller s"all be liable for any defect in t"e goods deli&ered If any defect comes to lig"t in t"e period$ t"e seller s"all replace$ repair$ repair$ modify or remedy suc" defect free of c"arges to t"e buyer ) 4ll t"e necessary documents associated associated #it" t"e mac"ine must be signed by you and sent to us immediately upon your acceptance to t"is order - ("e goods are re%uired to be insured under marine all ris. terms #it" t"e first class insurance company @ Insurance is re%uired to be obtained by t"e seller form t"e first class insurance company nominated  by t"e buyers * !e !e regret t"at most of t"e cases in t"e pre&ious s"ipment #ere bro.en on its arri&al$ #"ic" leads to inferior %uality %uality ("erefore$ for t"is s"ipment$ #e suggest you s"ould strengt"en #it" steel straps ,1 !e !e "ope you #ill gi&e furt"er t"oug"t to t"e matter o#e&er$ o#e&er$ if you feel you cannot accept our offer$$ #e "ope it #ill not pre&ent you from approac"ing us !e are al#ays "appy to carefully consider offer any proposals li.ely to lead to business bet#een us ,, ("e goods are re%uired to be pac.ed in strengt"en crates to sa&e freig"t 4ll t"e goods are to be #rapped in #aterproof paper 4 metal case as you suggest #ill not be economical ,+ Please send us t"e tec"nical documents suc" as dra#ing$ manuals$ catalogue$ etc for our consideration and 3ietnamese translation ,= (o (o minimie possible damage in transit$ t"e goods are re%uired to be pac.ed in #ooden cases carefully steel "ooped ,> Your Your order "as recei&ed our immediate attention$ "o#e&er$ "o#e&er$ because ra# material did not reac" us on time$ #e are afraid t"at #e are unable to fulfill your order before7 ,0 4s #e are in urgent of t"ese goods$ #e re%uest t"at you arrange e&eryt"ing in order to ensure timely s"ipment ,) !e !e must insist on deli&ery #it"in t"e period specified and reser&e t"e rig"t to reect t"e goods s"ould t"ey be deli&ery late ,- !e !e t"an. you for your order$ but &ery muc" regret t"at because of "ea&y local demand for t"e items ordered$ #e are no# out of stoc. of t"e goods you re%uired ,@ !e !e are confident t"at our ne# items #ill gi&e you a full satisfacti satisfaction on in all aspects as our best attention "as been paid to your order in general and to its deli&ery in particular particular ,* 5airy spea.ing$ #e "a&e "ad a lot of difficulties in e'ecution of t"e contract due to some recent c"anges in import %uotasW t"erefore$ t"e delay in deli&ery is una&oidable +1 !e !e regret t"at #e "a&e to turn do#n your order as #e cannot see any #ay to offer you an allo#ance you "a&e as.ed for III) $etter:

1/120: oncrete riller an steel cutter: Dear Sirs !e ac.no#ledge #it" t"an.s t"e receipt of your offer No ?M,+>) dated +0 No& +1,0 toget"er #it" catalogue No ?D1,> for concrete driller and steel cutter and are pleased to enclose our order No 3M 1,for + items ?D += and S? +, under your catalogue !e #ould li.e to point out t"at payment is made by irre&ocable sets of tec"nical documents for instruction of installation$ installation$ operation and maintenance If possible$ #e #ould be grateful if you could arrange one of your representati&es to call on us to "elp us #it" our demonstration !e #ould li.e to stress t"e importance of due deli&ery as #e are also in urgent need of t"ese goods to complete our sales #it" our customers$ and t"e failure to ma.e due deli&ery #ill "a&e a negati&e effect on our customers6 #or.ing progress  !e  !e "ope t"at you could allo# us a %uantity discount of 0B on our furt"er orders and in return guarantee to place large regular orders #it" you Please confirm your acceptance #it" t"is order and suc" acceptance s"ould be sent to us as soon as  possible Yours fait"fully 2/ 121: e-umiifier: e-umiifier: !e t"an. you for your offer No O(01, dated +0 No& +1,0 for some "ouse"old appliances and "a&e  pleasure in placing placing our order for de"umidifier de"umidifier on t"e follo#ing terms terms and conditions as as follo#sJ , ?ommodityJ De"umidifier$ model7$ made in7 + QuantityJ ,01 units including spare parts as stated in 4ppendi' No , = QualityJ 4s per t"e latest catalogue No ( PriceJ US>1/ unit$ ?I5 Saigon$ e'cluding pac.ing$ subect to Incoterms +111 0 Deli&eryJ to be made in t#o s"ipments ("e first s"ipment is to be effected e ffected by t"e end of 5ebruary$ 5ebruary$ and t"e second is in t"e beginning of Marc"$ +1,0 ) PaymentJ ;y irre&ocable
t"at t"is is only out trial order$ and if deli&ery is made up to our e'pectation and your after sales ser&ice are good$ #e #ill place furt"er orders #it" you in larger %uantities !e loo. for#ard to recei&ing your early confirmation to t"is order Yours fait"fully $etter 3: *ttas Dear Mr Samuel !e #ere pleased to recei&e your order of + No&ember +1,0 for ) 4tlantis 4tlantis (3s and +1 4ttas radio o#e&er$ o#e&er$ since you state t"e firm condition of deli&ery before ?"ristmas$ #e deeply regret t"at #e cannot supply you on t"is occasion ("e manufacturers of t"ese goods are finding impossible to meet current demand for t"is popular (3 (3 !e placed an order for +> sets one mont" ago$ but #ere informed t"at all orders #ere being met in strict rotations 9ur o#n order #ill not be met before t"e end of 2anuary 2anuary !e understand from our con&ersation t"is morning t"at your customers are un#illing to consider ot"er ma.es In t"e circumstances #e "ope you #ill be able to meet your re%uirements from some ot"er sources May I suggest t"at you try (ele&ision (ele&ision Ser&ices  PriceJ USD =11/M($ ?I5 Saigon Port$ including pac.ing 0 Pac.ingJ ("e outer bag is in PP bag and t"e inner is in PE bag$ 01 .gs net eac"  ) Deli&eryJ in t"e beginning of September +1,0 for us to ma.e deli&ery to our customers to ma.e ca.es for fo r
!ould you please send your #ritten confirmation by7 4s you may .no# t"at #e are a reputable company so you are re%uired to deli&er t"e goods of t"e %uality re%uired !e are loo.ing for#ard to your reply Yours fait"fully $etter ": ear &irs !e t"an. you for your offer No =1= and "a&e pleasure in placing an order on t"e follo#ing terms and conditionsJ , ?ommodityJ Rus" mats + Quality and specificationsJ as per attac"ed specifications and designs = QuantityJ 0111 pieces pieces > Unit priceJ USD 1>>0/ piece ?I5 amburg$ including pac.ing 0 Pac.ingJ to be #rapped in strong rus"Amatting "ooped in iron #ires$ +1 pieces in one bale and mar.ed 7 ) Deli&eryJ =111 pieces in7$ +111 pieces in7 - PaymentJ by irre&ocable days after t"e date of t"is order !e loo. for#ard to recei&ing your soon reply Yours 5ait"fully

<=#*#I>& I) Gap filling: 1/%0:
9ur main offices in t"e UO are in
2/%1: May regarding  our  our fitness e%uipment I can confirm t"at only t"e "ig"estA%uality materials are used in all our e%uipment$ and t"is is reflected in our 0Ayear  guarantee 9ur prices are "ig"ly competitive$ due to small profit margins$ so I regret  t"at  t"at #e cannot offer credit terms o#e&er$ #e do offer a 0B quantity discount on orders o&er 0$111 I "a&e  pleasur  pleasuree in enclosing our catalogue and a price list Please note t"at all prices are %uoted ?I5
4. > for leat"er s"oes and "andbags !e "a&e indicated t"ose items #"ic" #e can deli&er from  stock  immediately  immediately 5or all t"e remaining items t"e stated dates of delivery  are appro'imate$ but in no case #ould t"ese dates be exceeded  by  by more t"an = mont"s 4ll t"e items for #"ic" #e "a&e quoted  are  are made from &ery best %uality leat"er and can be  supplied  in  in a range of designs and colors #ide enoug" to meet t"e requirements of a fas"ion trade suc" as yours !e loo. for#ard to recei&ing your order and mean#"ile enclose a copy of our catalogue as #e feel you may be interested in some of our products ("ese included  leat"er  leat"er glo&es and purses$ described and  on pages ,@ G +0 ("e catalogue #ill gi&e you all facts about our goods but cannot ans#er illustrated  on all your personal %uestions ("is #e s"all be glad to do if you #ill #rite to us !e loo. for#ard to "earing from you soon Yours fait"fully ".
Englis-' !ietnamese , Xy lZ m[c gi\ t"]p n"]t &Z &i^c gi_m gi\ t"`m s ."ng bZn n na + ?"ng ti ."ng t" gi_m gi\ n"h c\c ngZi y`u cu &j gi\ k hc gi_m n m[c t"]p n"]t c t" = a ca c"ng ti t"hng dqa tr`n iu .i^n ?I5$ ?I5$ n"hng nu nghi mua y`u cu c"ng ti s tn" gi\ ?5R > a c"ng ti b\o hc tn" to\n c"n" '\c &Z hc coi lZ &a p"_i 0 M[c c"it ."]u t"hng mi t"ng t"hng ca c"ng ti \p dvng lZ ,1B (uy n"i`n$ ngoZi m[c c"it ."]u nZy c\c n"Z b\n sw cxn hc "hng t"`m c"it ."]u 0B nu zt "Zng t{i t"iu lZ ,1111 c"ic ) a c t" t"ay |i t"eo sq bin }ng ca t"~ trhng mZ ."ng cn b\o trh•c

- Xy lZ b_ng b\o gi\ t"]p n"]t ca c"ng ti &Z c"ng ti ."ng t" 'em '€t b]t . t"h "oZn gi\ nZo @ ("h b\o gi\ ca c"ng ti "oZn toZn c{ ~n" &Z gi\ k hc gi_m "t m[c r‚i * i\ ca %uƒ ngZi tr_ t"]p "n n"iu so &•i gi\ ang p"| bin "i^n nay tr`n t"~ trhng n`n c"ng ti  bu}c p"_i t c"{i "oZn ga ca %uƒ ngZi ,1 ?"ng ti tin c"„c r…ng &i^c so s\n" cng b…ng & mzt c"]t lhng gia s_n s_n p"†m ca c"ng ti &Z c\c s_n p"†m thng tq n t c\c cng ty ."\c s t"uyt p"vc hc %uƒ ngZi t"]y r…ng gi\ ca c"ng ti r]t t"o_ \ng ,, Mzc d‡ gi\ ca %uƒ ngZi ha ra t"]p "n gi\ ca c"ng ti n"hng c"ng ti &ˆn c"]p n"‰n n "Zng nZy n"h m}t ngoi l^ &•i ƒ ~n" c t" b„t u m{i %uan "^ lZm Šn &•i %uƒ ngZi ,+ Xy lZ n"ng mzt "Zng b\n c"y n"]t  t"~ trhng ?"u ‹u ?"ng ti k tin "Zn" n"iu t"hng &v lZm Šn l•n &•i c\c ."\c" "Zng ."\c t"eo gi\ nZy ,= ?"ng ti ."ng t" tin "Zn" &i^c .in" doan"  m[c gi\ ca %uƒ ngZi hc bi &j n t"]p "n n"iu so &•i gi\ &{n ca c"ng ti ,> i\ b\n tn" t"eo iu .i^n ?I5 _i P"xng ."ng bao g‚m ch•c &‰n c"uyn hng b} &Z b_o "im t c_ng n b]t . t"Zn" p"{ nZo trong n}i ~a ,0 Sq bin }ng gi\ tr`n t"~ trhng t" gi•i "i^n nay bu}c c"ng ti p"_i iu c"wn" gi\ {i &•i mzt "Zng m\y _n" lZ @11/c"ic ?I5 SZi xn ,) 3j %uan "^ "u "_o$ c"ng ti c t" zc bi^t 'em '€t gi_m gi\ m}t t n"hng ."ng t"  m[c  hc ,- 3j &i^c .in" doan" k hc t"qc "i^n n"iu tr`n toZn t"~ trhng ca %uƒ ngZi ti m[c gi\ ca nghi  N"‰t$ c"ng ti r]t l]y lZm tic c"ng ti ."ng t" c"]p n"‰n t"h "oZn gi\ ca %uƒ ngZi ,@ O"ng p"_i c"ng ti ."ng mu{n .ƒ .t t"hng &v nZy song c"ng ti ."ng c c\c" nZo t"ay |i gi\ n"h %uƒ ngZi y`u cu ,* Mzc d‡ c"ng ti r]t mu{n lZm Šn &•i %uƒ ngZi n"hng c"ng ti r]t tic p"_i ni r…ng gi\ %uƒ ngZi tr_ %u\ t"]p ."ng t" c"]p n"‰n hc +1 i\ c"ng ti c"Zo b\n cŒng r]t hu ki n"h c\c b\o gi\ %uƒ ngZi n"‰n hc t c\c n"Z cung [ng ."\c !ietnamese ' Englis, Please note t"at all of our prices are %uoted on ?I5 basis ("is is our general practice$ practice$ #"ic" #e  belie&e #ill be be acceptable to you you + You #ill find t"at our products are moderately moderately priced and of good good %uality %uality = !e do not usually allo# allo# indi&idual customers discount but considering our our long A standing  business relations"ip$ relations"ip$ #e #ill #ill offer +1B off off retail price > !e can %uote a gross price price including cost cost of deli&ery of +1/,11 items items ("ese ("ese items are are e'empted from 34( 0 Please note t"at t"e %uoted %uoted price is pro&isional !e !e may be forced forced to increase increase our price price in accordance #it" t"e increasing cost of ra# materials ) !e can -ol/9eep t-e t"e t-e t"e %uoted price #it"in + #ee.s 4fter t"is period$ t-e price is su@ect to c-ange in c-ange in accordance #it" t"e fluctuation of e'c"ange rates - 4s t"ere is is an up#ard trend in t"e price of c"emicals$ c"emicals$ #e #ould ad&ise you to place your order as soon as possible @ ("e price price of came cameras ras #as #as a@uste to a@uste  to -@* per set$ #"ic" supersees our supersees  our pre&ious %uotations * 4ll %uotati %uotations ons are are subect subect to our our final final confirmat confirmation ion =nless ot-erwise agree 8#rA 9-i -ai Bn cC t-oD t-un nFo 9-c)$ 9-c)$ all prices are #it"out any discounts ,1 ;ecause of t"e rising tendency in t"e mar.et mar.et price of cas"e# nut$ #e "a&e to adust adust our price to t"e le&el pre6ailing pre6ailing 8p-H in) in in) in t"e #orld mar.et

,, !e #ill consider offering you an additional discount of 0B if t"e &alue of your order e'ceeds ,1$111 ,+ In &ie# of your past customs #it" us$ #e are prepared prepared to offer you a ,0B discount$ #"ic" is "ig"er t"an #e allo# ot"er buyers ,=4lt"oug" t"e %uoted price is e'Afactory price$ if t"ere are any re%uirements$ #e are in positon to arrange for freig"t and insurance Unless ot"er#ise stated stated tr ."i c %uy ~n" ."\c$ payment is to be effected by =1Aday ;ill of E'c"ange$ Document against Payment ,> !e #ill consider increasing t"e discount to open t"e mar.et as t"is is our ne# product ,0 Enclosed you #ill find our latest %uotation %uotation for s#eaters for #"ic" t"ere is a ris9/steay demand in your mar.et ,) !e are #illing to offer you a special discount of 0B on any orders recei&ed by t"e end of t"is mont" ,- !e understand t"at t"ere is a "ig" demand for sport soc.s in your mar.et and ta.e t"is opportunity to enclose our %uotation No,*,+ ; for your consideration ,@ !e #is" to e'tend t"e sale of sports s"oes to your mar.et and ta.e t"e liberty of enclosing our Quotation No >>(D in t"e "ope t"at you #ill introduce it to prospecti&e buyers in your country country ,* !e can offer you )11 M( of rice at 01USD/M($ 01USD/M($ ?I5
?olor sie Yello#$ big sie ;lue$ big sie rey$ small sie

?ode (<1+, (<1+0 (<1+-

Unit price USD,0 USD,USD,)

("ese prices s"ould be understood 59; Saigon port$ e'cluding pac.ing o#e&er$ if you prefer ?I5
!e are sorry to inform you t"at #e are no# out of stoc. of small and medium G sied #omen6s coats and you #ill "a&e to #ait until t"e end of 4pril before #e can ma.e deli&ery !e also ta.e t"is opportunity to enclose our price G list and latest catalogue for some .inds of c"ildren6s c"ildren6s coats in &arious designs for your reference 9nce again$ t"an. you for your interest and #e loo. for#ard to "earing from you soon Yours sincerely$ 3/%J Dear Mr !e t"an. you for your en%uiry No +>=, dated7 in #"ic" you as.ed about our men6s s"oes model =1)/(>(D table table tennis bat and 3;01M( badminton bat ("e type of badminton bat in #"ic" you en%uired is %uoted at USD+ per piece$ 59; ai P"ong !e can offer you a 0B trade discount in addition to a =B %uantity discount for all orders of ,11 pieces or more Payment is to be effected by >(D table tennis bats o#e&er$ #e can supply you 3S>0M bats of t"e same %uality as t"at of 3S>>(D ones at t"e price of USD@ eac" ?onditions and terms are similar to t"ose applied for badminton bats ("an. you for your interest !e !e loo. for#ard to "earing from you soon Yours fait"fully$ fait"ful ly$

Signed Sales Manager 

E  ;o6ering letter: Dear Mr Smit" !e t"an. you for your en%uiry dated September +1t" +1,) regarding our #as"ing mac"ines Erectro Model =1+ !e !e are &ery pleased to enclose our price A list for t"is item o#e&er$ #e #ould li.e to stress t"e follo#ing points Price is -11 per unit ?I5 aip"ong port including pac.ing !e !e #ould li.e to allo# you a discount of ,1B off t"e total &alue of t"e order in addition to a 0B commission since t"is is bot" your first order and a ne# item in 3ietnam mar.et Payment s"ould be made by irre&ocable
III) $etter: Dear Mr ;lac. 

("an. you for your en%uiry and your interest in our range of leat"er s"oes and "andbags I am enclosing an offer No D( >>01 Please note t"at all products are made from carefully selected materials and by No, ran.ed #or.mans"ip Samples of leat"er types$ toget"er #it" illustrated catalogue #ill be sent to you by a separate post !e "as e'ported t"ese items to many countries #"ere customers "a&e e'pressed t"eir great satisfaction #it" "ig" %uality$ attracti&e designs$ elegant colors and reasonable prices ("erefore$ #e completely  belie&e t"at t"ese t"ese products #ill #ill find a ready sale in England mar.et 4ll prices are %uoted 59; ?at > >>01 01
Yours sincerely$ Signed oa ;ao Nguyen Mr Manager
;in" ("an" Dist o ?"i Min" ?ity 3ietnam Your ref No& ,1t" +1,) 9ur ref O4 !ar#ic. ouse !ar#ic. Street 5orest ill
EWI#E &E>#E>E& , 2ob rotation rotation is is #"en you you train people people by mo&ing mo&ing t"em t"em from ob ob to ob Ž 2ob rotation is a training period in #"ic" people mo&ed from ob to ob transfer an action into a noun noun + !e must resemble resemble toget"e toget"err at ,1J=1 ,1J=1 am in t"e t"e morning morning Ž !e !e must resemble at ,1J=1 am in t"e morning RedundantJ eliminate superfluous #ord 8toget"er: t"at t"e main &erb "as already implied 8resemble: E'J c endorse r . c your name = 9ur ne# model is longer in lengt" t"an t"an t"e old one one Ž 9ur ne# model is longer t"an t"e old one Redundant > Mr 2orden is our sales manager$ and "e "as a degree in la# Ž Mr 2orden is our sales manager$ "as a degree in la# 0 ("e super&isors s"ould ta.e appropriate action to determine #"et"er t"e absence reports are being &erified Ž ("e super&isors s"ould determine #"et"er t"e absence reports are being &erified ) ("e consensus of opinion is t"at t"e ta' is unfair unfair Ž People belie&e t"at t"e ta' is unfair - In spite of t-e fact t"at fact t"at t"ey recei&ed "elp$ t"ey failed to e'ceed t"e %uota KL *lt-oug- t"ey *lt-oug- t"ey recei&ed "elp$ t"ey failed to e'ceed t"e %uota p"rase dai Ž p"rase ngan @ is performance #as good enoug" to enale -im to -im to %ualify t"e promotion Ž is performance #as good enoug" to %ualify t"e promotion eliminate modifying info G meaning does not c"ange #it"out t"at #ord/p"rase * I am prepared to report t-e effect t-at sales t-at sales increased eliminate modifying info Ž I am prepared to report t"at sales increased

EWI#E &E>#E>E& 81) , ("e presid president ent is of of t"e opinion opinion t"at t"at t"e t"e ta' #as #as paid paid ("e president belie&es t"at t"e ta' #as paid 8p-rase KL 6er) + Reference is is made to your May May ,1 report report in #"ic" #"ic" you concluded t"at t"at t"e #arranty #arranty is #ort"less Your May ,1 report concluded t"at t"e #arranty is #ort"less 8passi6e KL acti6e: cMn c-o acti6e t-N lFm ngOPc lQi) = ("e price price increase increase #ill #ill afford afford t"e company company an opportunity opportunity to retire retire t"e debt debt ("e price increase #ill afford t"e company to retire t"e debt > !e "a&e not recei&ed your payment co&ering co&ering in&oices in&oices co&ering 2une and 2uly purc"ases purc"ases !e "a&e not recei&ed your payment co&ering in&oices for 2une and 2uly purc"ases ". e stated t"at "e belie&es t"at #e are responsible 8epetition responsible 8epetition Rt-atS) e stated t"at "e belie&es #e are responsible ) In my opinio opinion$ n$ I t"in. t"in. t"e t"e plan plan is sound sound Redund Redundant ant I t"in. t"e plan is sound - Please Please endorse endorse your your name on t"e t"e bac. of t"is t"is c"ec. c"ec. Redunda Redundant nt Please endorse on t"e bac. of t"is c"ec. @ If you you are not satis satisfied fied$$ return return it to us us ,. 4s a result of concentration on energy G sa&ing products$ -1B of our business comes from t"em 8ause an Effect) 10. 5irst #e cut t"e prices$ and t"en #e reduced %uality 8Tarallelism)

,, ("e ine'perienced of our salespeople salespeople caused us to miss our %uota

+T$*I>#& *> $*I+& I)

Gap filling: 1. omplaint aout amage Dear Mr arrison I am #riting to complain about complain about a s"ipment of tubular steel garden furniture #e recei&ed yesterday against in6oice No in6oice No  =,*1/, ("e crates #ere crates #ere damaged on t"e outside$ and loo.ed as if t"ey "ad been roug"ly -anle -anle !"en #e unpac.ed t"em$ #e found t"at some of t"e c"air legs #ere bent and rusty$ rusty$ and t"e fabric on t"e seating torn$ torn$ or s"o#ing signs of wear wear (#o furt"er crates from t"e consignment "a&e consignment "a&e not arri&ed yet$ so #e "a&e not "ad t"e opportunity of inspecting t"em inspecting  t"em I "a&e told t"e s"ipping company t"at #e can not accept t"is consignment from you$ and t"ey "a&e contacted your insurers insurers 4s #e #ill be unable to retail t"is consignment in our stores$ #e are returning t"e s"ipment to you carriage forwar$ forwar$ and #e s"all e'pect a full refunC refunC Yours sincerely$ ? R MNDEH Managing Director  2. omplaint of wrong goos Dear Sirs 9ur order No (< +)>= !e ac.no#ledge t"e receipt of full documents and t"e consignment under t"e abo&e G mentioned order on arri6al of arri6al of SS !"ite Queen at Saigon port on 0t" December +1A 9n first account e&eryt"ing account e&eryt"ing appeared to be correct and in good conition e'cept conition e'cept case No ,= !"en #e "a&e t"is case opene$ opene$ it "as been found t"at it contained %uite different articlesW articlesW and #e can only presume t"at a mista.e #as made and t"e contents of t"is case #ere for anot"er orer orer 4s #e are in urgent nee of nee of t"e articles #e ordered to complete our sales to our o#n customers$ #e must as. you to arrange t"e dispatc" of replacement as replacement  as soon as possible !e enclose t"e Sur&ey Report issue by issue by local 3inacontrol 3inacontrol and t"e list of contents of case  No ,=$ and s"all be glad glad if you #ill c"ec. #it" our order and your copy of t"e t"e in&oice

In t"e meantime$ #e are "olding t"e abo&e G mentioned case at your isposal isposal  Please let us .no# #"at you #is" us to do #it" it Yours fait"fully 3. omplaint concerning quality Dear Sir/ Madam !e "a&e recently recei&ed se&eral complaints from complaints from customers about your fountain pens ("e  pens are clearly clearly not gi&ing satisfaction$ satisfaction$ and in some cases #e "a&e "ad to refund t"e  purc"ase price ("e pens complaine about complaine about are part of t"e batc" of 011 supplied against our order number @0)+ dated +@ Marc" ("is order #as placed on t"e asis of asis of a sample pen left by your representati&es !e "a&e oursel&es compare t"e compare t"e performance of t"is sample #it" t"at of a number of t"e pens from t"is batc"$ and t"ere is little doubt t"at many of t"em are faulty G faulty G some of t"em lea. and ot"ers blot ot"ers blot c"_y mqc #"en #"en #riting ("e complaints #e "a&e recei&ed relate only relate only to pens from t"e batc" mentioned abo&e Pens supplied before t"ese "a&e al#ays been satisfactory satisfactory !e$ t"erefore$ #is" you to accept return of t"e unsol alance$ alance$ amounting to =-- pens$ and replace t"em #it" pens of t"e %uality our earlier dealings #it" you "a&e led us to e'pect Please let us .no# #"at arrange you arrange you #is" us to ma.e for t"eir return Yours fait"fully 4. omplaint of frequent late eli6eries Dear Mr  !e ordered ) filing cainets from cainets  from you on + 2uly on t"e understanding t"at t"ey #ould be eli6ere #it"in eli6ere #it"in one #ee. o#e&er$ o#e&er$ t"ese #ere not recei&ed until t"is morning Unfortunately$ t"ere "a&e been similar elays on elays on se&eral pre&ious occasions$ and t"eir increasing fre%uency increasing  fre%uency in recent mont"s compels us to say t"at business bet#een us cannot continue on conditions suc" as t-ese t-ese !e "a&e felt it necessary to ma.e our feelings .no#n feelings  .no#n since #e cannot gi&e reliable eli6ery dates to our customers unless #e can count on unerstaning gi&en unerstaning  gi&en by our suppliers !e "ope you #ill understand our position in position in t"is matter$ and trust t"at from no# on #e can rely on punctual deli&ery punctual  deli&ery of our orders Yours sincerely ". eply Dear Mr 

Your letter of ,@ 2uly regaring delays regaring delays in deli&ery came as a surprise$ as t"e absence of any earlier complaints earlier complaints led us to belie&e t"at goods supplied to your orders #ere reac-ing you reac-ing you  promptly  promptly It is our usual practice to eli6er goods eli6er goods #ell in ad&ance of t"e promised eli6ery dates$ eli6ery  dates$ and t"e filing cabinets to #"ic" you refer left "ere left "ere on 0 2uly !e are &ery concerned t"at our efforts to gi&e punctual deli&ery s"ould be frustrate by frustrate by delays in transit It is &ery possible t"at ot"er customers are also affecte$ affecte$ and #e are ta.ing up t"is #"ole %uestion #it" our carriers !e t"an. you for dra#ing our attention to a situation of w-ic- #e w-ic- #e "ad been %uite una#are until you #rote to us Please accept our apologies for t"e incon6enience you incon6enience you "a&e been caused II) 

Yours sincerely #ranslation: Englis- ? !ietnamese , ?"ng ti ti r]t tic tic r…ng t"‡ng t"‡ng "Zng s{ +> +> t"eo n "Zng "Zng ni tr`n tr`n hc c"uy`n c"uy`n c" tr`n tr`n con tZu ! Qu`n hc b\o lZ b~ "h "i + ?"ng ti ti k c"o c"uyn c"uyn t"h ."iu ."iu ni ca ca %uƒ ngZi n n cng ty k ng ng gi c"uyn c"uyn "Zng nZy &Z k y`u cu " c"n nguy`n li^u t{t "n = (i (i 'in 'in g‘ g‘ii .’m .’m bi`n  bi`n b_n gi\m ~n" sur&ey sur&ey report do 3inacontrol 3inacontrol c]p  c"[ng c"[ng t"qc r…ng t"i^t "i hc p"\t "i^n ."i "Zng hc d“ ti c_ng > ?"ng ti ti s l]y lZm lZm bit n nu nu %uƒ ngZi gi gi li t"‡ng t"‡ng "Zng s{   &Z s{ "Zng b`n b`n trong c" ."i i lƒ giao n"‰n ca c"ng ti t•i 0 ?"ng ti ti "y &ng r…ng r…ng iu nZy s s ."ng '_y '_y ra trong thng thng lai &Z c\c c\c n "Zng "Zng sau nZy s hc g‘i t"eo ng y`u cu ca c"ng ti ) Sau ."i 'em 'em '€t .” lh“ng$ lh“ng$ c"ng c"ng ti t"]y t"]y r…ng so &•i ,11 ,11 t"‡ng p"i zt zt mua &Z g"i g"i tr`n "o\ n$ c"uyn "Zng nZy c"w g‚m c *@ t"‡ng - ?"ng ti ti s r]t &ui nu nu %uƒ ngZi ngZi g‘i s_n p"†m p"†m t"ay t" t" c"o "Zng "Zng b~ &“ &j c"ng c"ng ti cn "Zng nZy  b\n c"o ."\c" "Zng @ Xy lZ ln ln t"[ ba sai st st n"h &‰y li li '_y ra &Z c"ng c"ng ti r]t r]t ."ng "Zi "Zi lxng &•i c\c c\c d~c" &v mZ %uƒ ngZi cung c]p * (rong (rong thng thng lai$ tr ."i ."i %uƒ ngZi "oZn "oZn t"Zn" t"Zn" n zt "Zng$ "Zng$ nu ."ng ."ng c"ng c"ng ti s p"_i p"_i t"ay |i n"Z cung c]p ."\c ky _m b_o r…ng &]n  nZy ."ng p"\t sin" m}t ln na ,1 ng c t" y`u cu p"xng giao "Zng %uan tm "n ."i gi_i %uyt l "ZngC (`n &Z ~a c"w ca ti lZ ? 2 Sc"#art$ ;ergstr ;ergstr ,1, Ooln N"hng c m}t nghi ."\c cŒng c t`n ? Sc"#art$ ;ergstr ;ergstr c"uy`n bun b\n t"it b~ i^n t‘ ,, i^n c"ng ti k .im tra tZi ."o_n ca c"ng ti &Z t"]y r…ng c"ng ti k g‘i n"m  b_ng %uyt to\n statement statement c"o cng ty an" do n"m lˆn & t`n &Z ~a c"w D li^u k hc iu c"wn" &Z ."ng cxn r„c r{i na ?[ li`n "^ &•i c"ng ti m}t ln na nu tjn" trng thng tq p"\t sin"$ &Z c_m n cng ty an" m}t ln na &j k b\o sai st nZy c"o c"ng ti ,= N"Z m\y &a b\o "o c"ng ti r…ng &j sq b]t ng trong n"u cu n}i ~a$ " ."ng t" "oZn t"Zn" .~p n zt "Zng &Z k tr– &Zi c"uyn giao "Zng

,> X t" "i^n t"i^n c" c"ng ti s b\n c"o %uƒ ngZi &•i t|ng gi\ tr~ lZ ,111 USD n"…m gi_i %uyt |n t"o_ p"Zn nZn ca %uƒ ngZi ,0 ?"ng ti k so s\n" .” lh“ng c\c mn "Zng cng ty an" tr_ li &•i c\c mzt "Zng mˆu ca c"ng ti &Z t"]y ."ng c sq ."\c bi^t gia c"ng 3j &‰y$ trong trhng "p nZy$ nZy$ c"ng ti ."ng t" t"ay mzt "Zng "ozc g‘i li tin c"o cng ty an" hc ,) <•p son tr`n p"n t"n 'e tr n`n bc mZu &j p"_n [ng trong t"Zn" p"n "o\ c"]t trong sn hc s‘ dvng  p"un 'e ?"ng ti k li`n "^ &•i n"Z cung c]p &Z ang c" cu tr_ li ca " (rong ."i  c"ng ti nghng &i^c s_n 'u]t c\c m "jn" s_n 'u]t 'e nZy &Z li`n "^ &•i t]t c_ n"ng ."\c" "Zng k hc cung c]p mzt "Zng nZy nZy ,-  !"en #e placed t"is order #it" you$ #e stressed stressed t"at prompt deli&ery #as most most essential essential 0 It is absolutely essential essential t"at t"e deli&ery s"ould s"ould be punctualW punctualW ot"er#ise ot"er#ise #e cannot carry out our sales ) !e find t"at ,11 bags of coffee e' S S S ?atrine sold to us Santos Santos ?offee$ ?offee$ Ne# Yor. type +$ contain an e'cessi&e %uantity of unripe$ s"elly$ bro.en$ #ee&illy and defecti&e beans and corresponds to Santos ?offee$ Ne# Yor. type ˜ - ("e materia materiall seems to be too loosel looselyy #o&en and is inclin inclined ed to pull out of s"ape s"ape ;y separate mail #e "a&e sent you a cutting from an earlier consignment so t"at you can compare t"e t#o and see t"e difference in te'ture @ Your consignment consignment under our order No No ,0+- carried carried by S S Song Song uong arri&ed at our  port today today 4fter careful inspection inspection it "as been been found t"at against +>$111 tins of condensed mil. ordered and in&oiced t"e consignment contains only +=$>)1 tins * !e are in need of t"ese t"ese items$ so so #e "a&e got t"em from ("ailand ("erefore$ #e #ould li.e you to send us as compensation of USD ,111 as a balance bet#een your price and anot"er supplier6s$ and "a&e your attention to t"e remaining s"ipments

III) 

,1 !e are e'tremely sorry about t"is delay but you #ill realie t"at it #as due to circumstances circumstances beyond our control ,, !e "a&e passed t"em t"e cuttings on to t"e factory for comment and "a&e told t"em "o# greatly concerned #e #ere o&er your disappointment in t"e %uality and t"e fact t"at you "ad supplied t"e clot" to ne# customers ,+ ("ey e'pressed t"eir great regret regret and #e "a&e arranged #it" t"em for t"e immediate dispatc" of replacements 5urt"ermore$ t"ey guarantee t"e %uality of t"e clot" no# sent ,= If you care to dispose of t"e interior clot" at t"e best price obtainable for it$ #e #ill send you a ?redit Note p"iu g"i for t"e difference as soon as #e "ear from you ,> 5rom t"e enclosed documents documents and pac.ing list you #ill see t"at t"e number number of cases and t"e tins coincides #it" t"at in&oiced by us ,0 !e #ould$ t"erefore$ ad&ise you to address your claim to t"e Insurance ?ompany as in our opinion t"is is a case of pilferage trx Šn c„p &zt ,) !e e'pect you #ill "a&e no difficulty in obtaining full indemnity tin b‚i t"hng from t"em and trust t"e matter #ill be settled to your satisfaction satisfaction ,- 9nce again$ #e apologie sincerely for t"e trouble caused to you and #ill ta.e all  possible steps to ensure t"at suc" suc" mista.e #ill #ill bot be made again ,@ !e s"all ta.e all t"e measures possible to pre&ent t"is occurring again and dispatc" your future orders in accordance #it" your #is"es ,* I am enclosing t"e sur&ey report issued by 3inacontrol 3inacontrol to t"e effect t"at  c"[ng t"qc r…ng t"e damage #as noticed #"en t"ey #ere disc"arged at t"e port +1 In t"e meantime$ #e are "olding t"e abo&e G mentioned mentioned case at your disposal Please Please let us .no# #"at you #is" us to do #it" it $etter: $etter 1: omplaint of quantity: Dear Mr 7 !e #ould li.e to inform you t"at our order No +1+- of 4ugust ,1t"$ +1,) carried by ?arl Ma'start 5ederal Republic of ermany arri&ed at our port$ aip"ong today$ No&ember ,*t"$ +1t" #as in damage condition 4fter careful inspection of 3inacontrol 3inacontrol ai P"ong it "as been found t"at t"e s"ipment actually contains ,*1 units Refrigerators$ s"ort of ,11 units$ >>1 sets of colour (3 including )1 sets of blac. and #"ite (3 out of our order$ s"ort of )1 units of colour (3W (3W ,11 units of !as"ing mac"ines$ + cases bro.en beyond our repair 4s #e are in urgent need of t"e goods to complete our sales to local customers$ #e must as. you to sol&e t"e problem as follo#sJ , 5or t"e refriger refrigerator ator undeli&e undeli&ered$ red$ #e s"all s"all get t"em t"em from ("ailan ("ailandd at your costs costs + ?oncerning (3$ (3$ you are re%uired re%uired to send us )1 s"ort units as %uic.ly %uic.ly as possible possible and for )1 blac. and #"ite (3 sets$ #e offer t"e follo#ing suggestions at your disposal as follo#sJ ™ 4ccept a discount of =1B ™ !e #ill dispose t"em at t"e "ig"est possible price ™ Send somebody to ta.e t"em a#ay

Please e'amine t"e matter and deli&er t"e replacement for t"e s"ort goods as mentioned abo&e as soon as possible as but not later t"an No&ember +* t"$ +1,) !e are pleased to enclose ;/<$ Pac.ing units + 9ur of t"e t"e ,=) ,=) units units deli&e deli&ered redJJ A > units units #ere #ere not of of ,*,34 ,*,34 eaterman eaterman$$ but ,*,!$ ,*,!$ out of our order order A + unit unitss #ere #ere bro bro.e .enn beyo beyond nd our our rep repai airr A ("e s"ipment s"ipment also contains contains > units units of t"e t"e unorder unordered ed "eater "eaterss of ,*,3< ,*,3< 4s #e are in urgent need of t"e goods to complete deli&ery to our local customers$ #e #ould li.e to as. you to a Deli&er Deli&er t"e replac replacement ement for for ,> units units of t"e undeli&er undeli&ered ed goods$ goods$ > units of #rongl #ronglyy deli&ered goods$ and + bro.en units$ totaling +1 units at your cost as soon as possible$ but not later t"an +) December$ ,)  b If #it"in >0 days from t"e t"e date on t"is letter$ letter$ t"e t"e aforementioned goods goods "a&e not reac"ed us in 3ietnam$ 3ietnam$ #e #ill get t"em from anot"er supplier at your cost and ris. c 5or > unordered unordered ,*,3< "eaters$ #e are #illing to sell t"em at t"e "ig"est "ig"est possible prices for #"ic" #e$ t"erefore$ need your %uotes forW or if t"is suggestion is out of your plan$ could you gi&e us your earliest settlementC !e cannot possibly allo# t"is situation to continue$ and #e are sorry to "a&e to tell you t"at unless you guarantee to deli&er t"e goods according to our #is"es in t"e future$ #e #ill be forced to loo. for anot"er supplier

Yours fait"fully$ fait"ful ly$ 3an 4n" Ms ?"ief of importing department EnclJ Sur&ey report issued by SS No 7 $etter 3: omplain aout missing information of E#*: Dear Ms 7 !e are #riting to you #it" reference to t"e contract No (< 7 in #"ic" #e #ould li.e to  purc"ase a ne# concrete concrete pump ;=011 DR A +1 at t"e cost of +11$111$ +11$111$ #"ic" is to be deli&ered at t"e latest 4pril ,0$ +17 at Saigon port (oday$ it is May -$ +17 #"en #e "a&en6t recei&ed any ad&ice from you concerning t"e mac"ine mentioned in t"e contract abo&e In negotiating contracts as #ell as pre&ious correspondence about purc"asing t"is mac"ine$ #e did ma.e it clear t"at t"is #as a mac"ine t"at #e entrust a construction company in ?M ?ity for t"eir repair and e'pansion of a maternity "ospital in oc Mon district ("is proect #as planned to start in t"e early May +17 !it"out t"is mac"ine$ it #ould be impossible for t"em to carry out t"e construction 4not"er separate contract bet#een us also clearly specifies t"at #e #ill rent a mac"ine to ensure t"eir construction sc"edule if delayed deli&ery occurred ("us$ on 4pril +*$ +17 #e "ad to lease a concrete pump from anot"er business at t"e cost of +11 a day for t#o #ee.s$ leading to t"e damages in t"is case up to +>11 dollars ("e t#o contracts mentioned abo&e are being enclosed belo#$ belo#$ re%uiring an ad&anced compensation credited into our account at 3ietcomban.$ ?M ?ity ?ould you let us .no#n as soon as possible #"en t"e s"ipment #ill arri&e at t"e port of Saigon Due to t"e delayed deli&ery referred to abo&e$ a deduction #ill be implemented to t"e contract price on a pro a pro rata basis p"n c"ia c"ia t"eo tš l^ of actual deli&ery lateness/tardiness lateness/tardiness o#e&er$ o#e&er$ if t"e cargo does not reac" 3ietnam 3ietnam before May =1$ +1,)$ pursuant c"iu t"eo to t"e terms 8termination of contract due to delayed deli&ery: mutually made and signed in t"e contract$ #e "a&e no better alternati&e t"an cancelling t"e contract and a refund of upfront must be reimbursed toget"er #it" all ot"er costs and e'penses incurred !e #ould li.e to recei&e your earliest responses as #e oursel&es ne&er e'pect suc" a situation to occur$ #"ic" "as negati&e affects on our long G term business relations"ip Yours fait"fully$ fait"ful ly$

EnclJ

?ontract No (< 7 ?ontract No 7 $etter 4: omplain aout gas coo9ers an request payment return Dear Mr Suu.i I am #riting to you to complain about t"e s"ipment of gas coo.ers =111 typed HM =1> and +111 HM =>1 under t"e order No ((N/1,+$ carried by 9rient$ arri&ed at Saigon yesterday yesterday o#e&er$ on t"e customs clearance at t"e port$ it "as been found t"at only ,011 sets of gas sto&es HM =>1 #as deli&ered$ s"ort of 011 units 9ut of =111 gas sto&es HM =1> recei&ed$ +11 sets "a&e badly damaged beyond our repair ("is case is found and recorded by 3inacontrol 4ccording 4ccording to t"e Sur&ey Report No 7$ t"e main cause of t"e s"ort and damaged goods came from t"e negligence sq c†u t"_ of t"e Seller in loading t"e goods at t"e #are"ouse Please e'amine t"e matter and settle t"e trouble #it"out delay Moreo&er$ it is urgent t"at amount of ,+1$111 must be credited to our account by tele' t"roug" 5oreign (rade ;an.$ 3ietnam as soon as possible$ but not later t"an 7$ as compensation for t"e s"ort and damaged goods !e loo. for#ard to your earliest reply Yours sincerely$ EnclJ Sur&ey Report No 7 $etter ": omplaint of w-ite cement an as9 for compensation wit-out replacement Dear 7 I recei&ed a consignment of #"ite cement under t"e order No --- yesterday$ yesterday$ May +-$ +17 o#e&er$ in t"e inspection of t"e goods$ it #as disco&ered t"at -1 bags #ere opened #it" estimated -11 .g loss #it"out being restored to t"e original purpose ("e cause of t"e damage #as concluded to originate from belo# standard pac.aging !e are to be compensated for t"e lost goods and t"e inspection costs and e'penses incurred #it"out accepting any replacement !e are loo.ing for#ard to your early response to t"is case Yours sincerely$ EnclJ Sur&ey Report No --44

E!IEW +I#E+ I)

Gap filling:

Dear 7

!e #ere &ery please to please to recei&e your order of @ Marc" for cotton prints and #elcome you as one of our customers !e confirm supply of supply of t"e prints at t"e prices stated in your letter$ and arranging for espatc- by espatc-  by our o#n &e"icle early ne't #ee. !e feel confident t"at you #ill be completely satisfie #it" satisfie #it" t"ese goods and t"at you #ill find t"em of e'ceptional 6alue for money 4s you mig"t not be aware #ide range of goods #e "a&e a6ailale$ a6ailale$ #e are enclosing a copy of our catalogue !e !e "ope t"at our -anling of -anling  of your first order #it" us #ill lead to furt"er business bet#een us and mar9  t"e  t"e beginning of a "appy #or.ing relations"ip Yours fait"fully II) III) I!)

#ranslate Study all t"e f›œ #ritten abo&e ewrite sentences $etter writing:

›?o&er letter of ?"apter 9RDERS similar