Submitted to:
GIFT University Mr. SULEMAN ANWAR
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Group Member’s Profile
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Acknowledgment
We are thankful to Our Great Allah, who made us, and our parents who, guides us at every step of our life, and by the help of them we are today studying at the prestigious institution GIFT University Gujranwala, by our respected teacher Mr. SULEMAN ANWAR.
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Table of Contents
• • • • • • • • • • • • • • • • • • •
Acknowledgment Executive summary Introduction History of Telenor in Pakistan Vision, goals Core values Telenor’s management Corporate governance The Telenor Brand H RM Why Telenor Recruitment Selection Current Jobs at Telenor Compensating our people Creating a healthy and safe working environment Developing our people Employee Training Human capital at Telenor
04 05 07 09 11 12 13 16 17 19 20 21 22 23 29 30 31 32 33
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Executive Summary This project is about Telenor; introduction, history of Telenor, their Management team. It represents Telenor’s HRM i.e.
Recruitment Selection Performance appraisals Training criteria.
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Introduction History: Tele Telenor nor's 's hist histor ory y and and backg backgro roun und d are are in many many ways ways also also the the hist histor ory y and background of the Norwegian people. For over 150 years, telecommunications has played a vital part in the development of modern Norwegian society. As the incumbent provider, Telenor has been the driving force in the development of a highly sophisticated home market and is now one of the largest mobile operators worldwide.
The introduction of the telephone:
The years of 1855 to 1920 was a pioneering period in the history of Norwegian telecommuni telecommunication cations. s. During During two generations generations,, the Norwegian Norwegian society society experienced experienced the introducti introduction on of three new means of communicati communications: ons: the telegraph telegraph in the years of 1850, the telephone around 1880 and wireless telegraphy – radiotelegraphy – at the turn of the century. The spread and use of telecommunication was modest compared to later periods, but as entirely new features they received a fair amount of attention. Pioneer in mobile communications
Telenor Telenor is a pionee pioneerr in mobile mobile commun communicat ication ions. s. Manual Manual mobile mobile teleph telephony ony services were introduced in Norway in 1966, as a forerunner to the automatic NMT system, which appeared in 1981. Its digital successor, GSM, was introduced in 1993, and third generation mobile network, UMTS, was launched for commercial use in 2004. Norwegian telecom becomes a public corporation
In 1994, Norwegian Telecom was established as a public corporation. One year later, it changed its name to Telenor. In December 2000, Telenor was partly p artly privatized and listed on the stock exchange.
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Telenor now has mobile operations in 12 markets around the world, many of which are seei seeing ng high high grow growth th.. In each each of thes thesee mark market etss we will will driv drivee towa toward rdss grea greate ter r competitiveness, building on the much strength we have forged during our more than 150 years of history and on our international experience.
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History of Telenor in Pakistan Telenor acquired the license for providing GSM services in Pakistan in April 2004, and has launched its services commercially in Islamabad, Rawalpindi and Karachi on March 15, 2005. The official opening was held in Islamabad with the President of Pakistan General Pervez Musharraf as the guest of honor and a Telenor delegation headed by CEO Telenor Jon Fredrik Baksaas. On March 23, 2005 Telenor started its services in Lahore, Faisalabad and Hyderabad. Telenor will be launching its services in other cities as per the roll out plan. Telenor acquired the license for providing GSM services in Pakist Pakistan an in April April 2004, 2004, and has launche launched d its servic services es commer commercia cially lly in Islam Islamabad abad,, Rawalpindi and Karachi on March 15, 2005. The official opening was held in Islamabad with the President of Pakistan General Pervez Musharraf as the guest of honor and a Telenor delegation headed by CEO Telenor Jon Fredrik Baksaas. On March 23, 2005 Telenor started its services in Lahore, Faisalabad and Hyderabad. Telenor has its corporate headquarters in Islamabad, with regional offices in Karachi and Lahore. The license terms stipulate that by year 4, Telenor will cover 70% of Pakistan's 297 administr administrative ative Tehsil Tehsil headquarter headquarters. s. Telenor Telenor will fulfill the license license requirement requirementss and provide superior quality coverage. Telenor is proud to build mobile communication infrastructure in Pakistan and looks forward to combining its experience in mobile technology with the local Pakistani high level of competence. Telenor’s primary aim is to offer top quality mobile services and promote healthy competition in the mobile market. The company has covered several milestones over the past eleven months and grown in a number of directions. Telenor has successfully signed interconnect agreements with all four incumbents during December 2004, allowing its subscribers to exchange voice and data with subscribers on all active mobile networks including Paktel, Instaphone ,Ufone, Mobilink and Warid.
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Upon the successful set up of our LDI unit, Tore Johnsen CEO and President of Telenor Pakistan, and Kjell Nordbo, CTO, made the first official TP international call to Norway on January 27. In addition to recruiting hundreds of people, Telenor established its Call Center on January 28 in Lahore.
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Vision Vision
Our vision is simple: we exist to help our customers get the full benefit of communication services in their daily lives. The key to achieve this vision is a mindset where every one of us works together; making it easy to buy and use our services; delivering on our promises; being respectful to differences; inspiring people to find new ways. Get this right and Telenor will be a driving force in modern communication and customer satisfaction. We’re here to help!
Goals Telenor's main goal is to create value for shareholders through the serving of customers, employees, partners and the general public interest.
In a long-term perspective, a strong market and customer focus, as well as a strong commitment to our employees and to society, will provide the best platform for creating incremental value. Values Values shall be created created through through profitable profitable and robust growth. Such growth growth shall be based on the development of solutions that simplify the use of, and strengthen the usefulness of, advanced communications technology. Telenor shall shall contri contribut butee to give give custom customers ers greate greaterr freedom freedom of choice choice and more more opti option ons. s. Tele Telenor nor's 's solu soluti tions ons shal shalll simp simpli lify fy peopl people' e'ss workda workday, y, make make busin business esses es and activi activitie tiess more more effici efficient ent,, and increa increase se their their compet competiti itive ve powers.
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Core values
Telenor's three core values shall be at the heart of and governing the conduct of our employees - internally and externally: Dynamic
Being dynamic means having insight and active involvement, coupled with a capacity for implementation. Innovative
Being innovative means continuously being on the lookout for new opportunities for development and growth. Responsible
Being responsible responsible means raising realistic realistic expectation expectations, s, deliver deliver as promised promised and stay committed to the society which our group is part of.
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Telenor’s Management
TORE JOHNSEN
CEO & President With over 30 years experience working at Telenor, Tore has spent a considerable amount of time on international assignments for the company including Europe, Central Asia and Asia. His most recent position in Asia was heading Digi (as CEO), Telenor’s Malaysian mobile company. Tore took over as CEO of Telenor Pakistan in August 2004. He has Masters in Electronics from the University of Technology, Trondheim, Norway.
FRODE ASMUL
VP HR, Admin & Security Frode has 14 years experience experience with Human Resource Resource and Organizatio Organizational nal Development Development.. He has been associated with Telenor for the last four years. A Masters in Philosophy, Logic and Ethics, Frode was also a commissioned officer in the Norwegian Army.
HELGE DIETRICHSON
VP Communication Helge supervises external relations, PR and media affairs for Telenor Pakistan. Having spent 12 years with Telenor, Helge brings tremendous experience to Pakistan associated with the Mobile division for the last five, with previous assignments in Bangladesh, Singapore and Telenor Asia. A PhD in Theology from the University of Oslo, Helge’s diverse career spans seven years as a TV anchorman in addition to serving as a Pastor at the Church of Norway.
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BJORN TAALE SANDBERG
VP/CMO Commercial Division Bjorn has spent a decade in the Telecom sector, five of which were dedicated specifically to mobile. Before joining Telenor Pakistan, he was heading the Group Products and Marketing function at the Telenor headquarters in Oslo. He is a double Masters, having degrees in Science (University of Oslo) and Management from Oslo Business School.
IRFAN WAHAB KHAN
EVP Corporate & Regulatory Affairs A ffairs Irfan Irfan heads heads the Corpor Corporate ate & Regula Regulator tory y Affair Affair Divisi Division on at Teleno Telenor r Pakistan. He has extensive international experience in mobile cellular industry and has worked at Orange UK, T-Mobile USA, Telecordia Technologies in USA & Saudi Arabia, Nortel Networks in Pakistan, Ericsson in the Philippines, and the Ministry of IT & Telecom, Pakistan. He holds the distinctions of having served as a Director on PTCL’s Board and Vice Chairman of GSM Alliance, North America. Irfan holds a Bachelors degree degree in Electr Electrica icall Enginee Engineerin ring g from from Univer Universit sity y of Engine Engineeri ering ng and Technol Technology ogy,, Laho Lahore re,, and and a Mast Master erss degr degree ee in Mobi Mobile le Comm Commun unic icat atio ions ns from from Univ Univer ersi sity ty of Westminster where he was also awarded “Student of the Year”. In his spare time, he enjoys golf, tennis and traveling.
STEFAN CARLSSON
VP/CFO Finance Division Stefan comes from the CFO position in Telenor’s Swedish mobile operation in addition to spending four years in Banking and three in Mobile. He is a Master of Finance & Accounting Acc ounting from Uppsala University, Sweden.
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KHALID SHEHZAD
VP/CIO IT Division Khalid Khalid has worked worked extens extensive ively ly with with the intern internati ational onal telecom telecom sector sector including stints with Motorola, Millicom, AT&T Wireless, Western Wireless, Ufone and Celtel Int. He has the distinction of being noted as IT Director of the Year for Western Wireless International in 2000 and Employee of the Year within Millicom International in 1996. Khalid has done his Bachelors at UCLA and has a BS in Computer Science and an MBA from IBA, Karachi.
KJELL NORDBO
VP/CTO Technical Division Kjell has more than 25 years telecommunications experience in technical expert positions as well as in management positions within the Telenor Group. Kjell joins Telenor Pakistan after a 4.5 year assignment as CTO in Kyivstar, one of the major mobile operators in Ukraine. He has also gained experience from mobile operations in Greece, Irela Ireland, nd, and Russia Russia.. Kjell Kjell is a Master Master of Scienc Sciencee from from the Techni Technical cal Univer Universit sity y of Trondheim, Norway.
KURT SEVERINSEN
VP/CPO Procurement Kurt has been associated associated with the internatio international nal logistics logistics and purchasing purchasing industry for the past 24 years, 15 at the managerial level. He joined Telenor Telenor Pakistan Pakistan after serving as VP of Purchasing Purchasing and Logistics Logistics in Sonofon, Sonofon, Telenor’s Danish mobile operation, where he built the unit from the ground up and headed a number number of succes successfu sfull intern internati ational onal procur procureme ement nt projec projects ts for the group. group. He has also also worked as Director of Logistics in the Nordic Region of UK-based United Biscuits. He has shipping education from The East Asiatic Company, Copenhagen, a diploma from the Copenh Copenhagen agen Busine Business ss Academ Academy y in Purchas Purchasing ing and Logist Logistics ics,, and many many indivi individual dual courses from European Institute of Purchasing Management from France.
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Corporate governance Telenor's principles of corporate governance shall secure shareholder values, a positive and robust corporate culture and a good reputation. Telenor has clearly set out its value base through the vision "Telenor - ideas that simplify", in combination with the core values dynamic, innovative and responsible. In accordance with these core values, Telenor has devised new Codes of Conduct. Telenor's principles of corporate governance are primarily based on the various public regulations and guidelines that Telenor is subject to. As a Norwegian and international group, Telenor Telenor is subject subject to Norwegian Norwegian law and the legislation legislation of the countries countries in which operations are carried out. Furthermore, as Telenor is listed on the Oslo Stock Exchange it is also subject to regulations relating to the stock exchange. Being listed on NASDAQ entails an obligation to uphold legislation relating to stocks and shares in the US, including the SarbanesOxley Act and NASDAQ’s own regulations. The complete body of public regulations also contains more general requirements for operations, as well as a number of rules relating to good corporate governance. Special references are made to company, accounting and stock exchange regulations and guidelines that include requirements for the organization of the operations, management princ principl iples, es, financi financial al report reporting ing,, compan company y law respon responsib sibili ilitie tiess and inform informati ation on to the market etc. Telenor's principles of corporate governance are further inspired by the national Norwegian recommendation for good corporate governance of 11 December 2003. Additionally, Telenor has drawn up internal regulations for corporate governance and created functions to ensure that Telenor's values and objectives are upheld in line with these principles. The internal regulations are not intended to provide exhaustive regula regulatio tion n of Telenor Telenor's 's requir requireme ements nts and princi principle pless of corpor corporate ate governa governance nce,, but to supplement the prevailing legal framework. The external and internal regulations and guidelines combined provide Telenor with a solid foundation for the proper management of the company and for developing deve loping a positive and robust corporate culture.
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The new Telenor brand articulates this ambition and our new logo is a symbol of movement and change – our continuous evolution to enable people to communicate better. The whole Telenor group is committed to our brand promise. We want to make it easy for customers to get what they want, when they want it. We will keep promises and deliver what we say. We will innovate to deliver fresh ideas, and as a global player we respect our customers and their local cultures wherever we operate. Across all markets where Telenor has a presence, the Telenor group is united to help our customers get the full benefit of communication services in their daily lives. In simple words, we’re here to help
The Brand
At the heart of our new brand is a new logo. It’s a symbol of balance, movement and change. It represents our philosophy of innovation and democratic process and takes its inspiration from Scandinavia’s long history of design inspired by nature. Of course a brand is much more than just a logo – it’s a set of o f ideas, a way of doing things and measure of behavior. Of course in many ways Telenor already stands out. We have shown impressive growth and an increasingly international focus, particularly in new growing markets b ut we can go – and need to go – much, much further. “Our aim is to be the trusted mobile service provider for the Pakistani customer” Within one year of operations Telenor Pakistan today is the fastest growing network in the country with a rich portfolio of products and services. We have edge of introducing products which are industry first and provided consumers with more and more convenient options of communication.
Our brand is truly customer centric. We believe in un derstanding our customer’s needs which have changed and are changing constantly therefore continuously driving us to innovate in terms of our products and services.
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Global Perspective
Telenor has decided to change worldwide. Why? Because our customers have changed, our markets have changed and the world has changed. Standing still is not an option. The last fifteen years have seen a huge growth in mobile network coverage and an equally rapid evolution of customer requirements. During the last decade, on a global level, Telenor has witnessed a massive growth in subscriptions, intense competitive pressure and an ever increasing focus on o n price. Today our customers’ needs vary dramatically d ramatically according to local market conditions hence the need to change along with them. Telenor brand o o o o o
Visual Identity TV Commercial Billboards Print Ads The Telenor Brand Anthem
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HRM
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Why Telenor Telenor is offering exciting and chal challe leng ngin ing g care career erss with with comp compet etit itiv ivee pay, pay, excellent excellent benefits benefits and exceptional exceptional advancement advancement opportunities. We care about our employees and pro provi vide de them them with with a rela relaxe xed d and and enri enrich chin ing g workin working g enviro environme nment. nt. Our traini training ng and furthe further r education programs ensure a high professional standard amongst our employees. We believe that a talented and loyal workforce plays a crucial role in the organization’s ongoing business success. How one can apply:
One must follow this in order to apply:
Upload the CV to our database After submitting the CV online one will receive a unique CV Tracking Number & Password by email. Save it to Edit/Update your CV in the future & to apply to all applicable future openings Please do not apply more then once, instead we request you to update/edit your earlier submitted CV Only applications submitted through this system will be considered for vacancies in Telenor Pakistan Please note that you will be contacted only if you are short listed.
In case of any queries regarding Recruitment at Telenor Pakistan you can contact us on
[email protected]
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Recruitment Telenor employs more than 34 000 people in 12 countries. Telenor uses its website for advertisement of jobs, recruitment criteria differs according to the country, where Telenor is providing its service, every country has its own criteria. Equal opportunities for all
Telenor Telenor maintains maintains a policy policy of non-discrim non-discriminati ination on towards all employees and applicants for employment. All aspects of employment with Telenor are governed by:
Merit Competence Suitability Qualification
Ethnicity/nationality Diversity at Telenor must reflect the multi-cultural capacity of the societies in which the Telenor Group operates
Telenor is working to ensure that our employees e mployees different nationalities is reflected in the Group’s management. A balanced mix of nationalities taken into account when selecting candidates for Telenor’s leaderships programs.
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Selection: The selection is not influenced in any manner by gender, age, race, color, religion, national origin or disability. Today, our workforce proves that; with 18% wo men working at all levels in the organization, both foreign and local educational backgrounds. b ackgrounds. Selection includes a whole process, in which every one who fulfills the requirement of job can apply Online The candidates are selected on the basis of
Written Test
Interview by HR Manger
Interview by Concerned Department Head
Final Interview by MD/Director
Focus on management development
Telenor's management and organization is imbued with joint values. The Group Management has devised five leadership requirements that apply to all managers in the Group, and all management groups shall discuss what these requirements mean to them. The demands are:
Passion for business Change and constant renewal Operational excellence Empower people Integrity
All managers are subject to annual evaluations ev aluations based on these management criteria.
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Current Jobs at Telenor
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Assistant Manager Financial Operations
Overview
Reports To Work Location Experience Required
Key Responsibilities
Education/Professional Qualification
Skills required
Job Dead Line
The Assistant Manager will be responsible to lead a professional team on a regional level to manage day to day financial activity pertaining to stock & trade inventory, franchise commissions, various modes of collections, pertinent ERP reporting and reconciliations. Manager Financial Operations; Islamabad, Lahore, Karachi and Faisalabad Three years experience of managing a team in related area Monitoring and reconciliation of financial activities at S&SC, regional as well as head office level. Ensure control of Trading Inventory at S&SC levels and issuance of stock to franchisees Monitoring of E-vouchers and scratch cards generation, activation and distribution. Improve efficiency in Commission payment process and timely disbursement of commission. Ensure involvement in relevant processes (and decisions) for compliance with Fin Ops SOP. Coordination with S&D and IT to provide input for development and improvement of front end financial system. Review of new product/services plans prior to the introduction from the perspective of Finance in order to analyze potential changes required in front-end systems, designing of reporting for management and for ensuring completeness of accounting of all related financial impacts. Interdepartmental coordination for smooth running of company business, financial activities and resolve day-to-d ay operational matters / issues / problems. Conduct S&SC and franchisees audit for better control and standardization. Regional visits for monitoring of regional fin Ops staff activities and meetings with regional S&D for better coordination. Establish cross-divisional SLAs where deemed necessary. Ensure compliance in Fin Ops & Accounting processes / controls. Ensure effective support to TP SOA Project. Ensure timely and accurate input by Fin Ops for accounting & reporting. Coordination with internal and external auditors and provision of the required information and reports. The candidate should have alteast one of the following qualifications: CA/ MBA /ACCA - Computer knowledge in general and specifically in Microsoft Office products - Good communication skills in English (both verbal & written) - Good presentation skills - Good interpersonal skills 2007-08-24
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Organizational Organizational Support Services Officer - Lahore Overview Reports To Work Location Experience Required
To assist, support and facilitate all our internal and external clientele requirements ensuring routing and execution of their needs per company’s defined policies. Guarantee high level of customer’s satisfaction within the organization. Assistant Manager OSS - Central; Lahore Less than one year experience of a cellular company or related industry Previous experience from hospitality or service industry would be considered as an added attribute Fleet Management ▪ Pool cars & Pick n Drop Service ▪ Repair & Maintenance of cars ▪ Registration/tokens/insurance of vehicles ▪ Fuel issuance ▪ Drivers training/performance/roster Cash Management ▪ Utility bills payment ▪ Raising POs and its tracking for payments ▪ Petty cash management Housekeeping management ▪ Janitorial services, landscaping, Café 345 ▪ Premises maintenance/repair/decoration/illumi maintenance/repair/decoration/illumination nation
Key Responsibilities
Front Desk Management ▪ Receiving guest ▪ Meeting/board rooms booking ▪ Managing postal mails Travel Management ▪ Accommodation - hotels/guest houses ▪ Travel - air tickets Supplies Management ▪ Grocery, stationary, business cards, medicines for First Aid Kit, & fax toners Reporting Management ▪ Monthly accrual ▪ Budget analysis
Education/Professional Qualification
Skills required Job Dead Line OTHER CRITERIA
Minimum Bachelors Degree from a recognized university • Good Computer knowledge in general and specifically in Microsoft Office products. • Expert in Customer Services Skills 2007-09-02 The key performance requirements are: • A team player and a motivator. • Should be friendly and courteous, with a customer oriented approach. • Able to deal with internal/external customers in a way that reflects positive attitude and leaves positive impression o n
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customers. • Should be able to handle heavy work load effectively and efficiently. • Ready to accept challenges and meet the deadlines. • Should be an initiator and innovator. • High level of integrity • Ability to work independently as well as a part of a team
Team Lead Transmission NOC Overview Reports To Work Location
Experience Required
Key Responsibilities
Education/Professional Qualification
To prime the NOC Core transmission network. Manager NOC; Islamabad 1. Knowledge of different transmission systems i.e. DWDM, SDH, MW and IP 2. Transmission alarm correlation and interpretation skills 3. Product knowledge of specific SDH platforms i.e. SIEMENS HIT/SRA4/SRAL, HUAWEI OSN, NEC NEO and PASOLINK products 4. Familiarity with IP transport on CISCO rou ters • To provide expert level monitoring of the TP Core transmission network • Coach and train the NOC transmission engineers in interpreting and correlation of alarms f rom different entities • Act as the interface with second level maintenance teams and field operations teams for diagnosis of complex faults • Monitor SLA enforcement by different vendor/field ops teams • Ensure coherent and accurate escalations by the team • Report systemic product issues and identify degrading trends to the line function • Ensure team enabling on new platforms by suggesting/organizing in house and external trainings • Updated training plan • Manage duty roster and vacation plan of the engineers • Identify resource gaps • Determine budgetary needs of the team and provide input to NOC manager for the same • Work with the line function and planning team for new product introduction • Engage line function in weekly meetings to discuss field and escalation issues • Ensure updates in SOP and processes of the team in alignment with the overall NOC polices and procedures • Help in rolling out and establishment of any new NOC processes BE (Electrical/Telecoms Engineer)
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2007-08-26 - Excellent communication skills - Team work and coordination - Initiative and responsibility in crisis situations - Ability to work independently - Time management skills and ability to prioritize tasks
Job Dead Line
OTHER CRITERIA
Transmission (O and M) Microwave Specialist Responsible for expert level O&M in TELENOR’s microwave transmission network Assistant Manager Transmission (O&M); Islamabad 3-5 years experience in:
Overview Reports To Work Location
1. Knowledge and work experience of NEC microwave products.
Experience Required
2. Extensive experience of microwave n etwork O&M 3. Previous back ground in microwave network planning • Responsible for regular operations and maintenance activities of Telenor’s SDH & PDH microwave network. • Co-ordination with vendors for fau lt identification and rectification. Problem synthesis & reporting.
Key Responsibilities
• Expert level interaction with network planning for identifying and correcting KPI degradations. Education/Professional Qualification
1. B.Sc Engg/ (Communication), or other relevant qualification
Skills required
Strong interpersonal, communication and presentation skills required
Job Dead Line
2007-08-31;
Key Performance Requirements
• Should be able to handle heavy work load effectively and efficiently. • Should be
Transmission Specialist (O and M) Overview Reports To Work Location
Responsible for specialized O and M of the CISCO IP/MPLS transmission network Manager Transmission (O and M); Islamabad
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Knowledge and work experience of CISCO technologies/products, especially IP/MPLS Experience in network management platforms Responsible for regular operations and maintenance activities of Telenor’s SDH & DWDM networks.
Key Responsibilities
Co-ordination with vendors for fault identification and rectification. Problem synthesis & reporting. Field Operations for the IP/MPLS CISCO deployment. 1. B.Sc Engg/ (Communication), or relevant qualification
Education/Professional Qualification
2. CISCO Certifications 1. Knowledge and work experience of CISCO technologies/products, especially IP/MPLS 2. Experience in network management platforms
Skills required
3. Strong motivation to learn new technologies and analytical skill 4. interpersonal skills 5. presentation skills 6. communication skills in English (both verbal & wr itten)
Job Dead Line
Key Performance Requirments
2007-08-31; Should be able to handle heavy work load effectively and efficiently. Should be able to
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Compensating our people Compensation is used to reward performance and to influence and reinforce Telenor’s desired culture and values. Telenor offers a total compensation package that is attractive, fair and competitive in the local market. The core compensation components are: • • • •
Base salary (incl. vacation pay) Bonus/commission Long-term incentive plans Pension
In addition, Telenor offers a total package that may include insurance, recreational activities and other benefits adapted to the local market and individual employee’s need. Major governance principles concerning compensation : •
•
The Compensation Committee sets the standards governing compensation and benefits for the Telenor Group, as well as making significant decisions concerning compensation and benefits at the group-level The Compensation Committee makes sure that compensation and benefits standards and Company principles encourage employee’s adherence to Codes of Conduct and that incentive targets do not encourage short-term optimization to influence individual incentive pay-out
All decisions should be confirmed in a grandfathering g randfathering process, i.e. the compensation of the individual is to be reviewed and a nd evaluated by a superior that is two levels above the employee.
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Creating a healthy and safe working environment Telenor is responsible for supporting a working environment characterized by high jobsatisfaction, opportunities for personal and professional development, and low rate of sick leave and injuries. Promoting health and eliminate risks Telenor’s managers are responsible for establishing effective arrangements to identify and eliminate or control work-related hazards and risks, and promote health at work. These arrangements are organized, planned, implemented and evaluated with employee participation.
Telenor has established a Health, Safety and Working Environment (HSE) Management System to ensure that the effort to develop and maintain a good working environment env ironment is an ongoing process throughout the Telenor Group. Taking our people’s security seriously We do what we can to manage external risks and threats that could cause serious injury or death of our employees. Contingency plans and regular exercises are important elements in ensuring our people’s security. We also offer all our employees a 24/7 hotline, serviced by Telenor staff.
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Developing our people Telenor offers extensive opportunities for learning. In addition to on-the-job training and transfers between different locations we offer a wide selection of external courses, elearning programs and leadership training programs. Leadership expectations Leadership in Telenor shall be guided by five leadership expectations, which are Operational excellence, Empower people, Passion for bu siness, Integrity and Change, and Constant renewal.
All managers shall be evaluated and rewarded based upon a balanced dual focus on achieving financial targets and building the organization. Working towards diversity
Diversity is key to our working environment. We employ people from a variety of backgrounds, with a wide variety of skills and training. We want our organization to benefit from the new insight and opportunities that this diversity offers. Our people are called on to cha llenge themselves; to take on other tasks than those that they have been trained for, and in this way discover new qualities and capabilities.
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Employee Training Different Methods are frequently used at Telenor for training i.e.
On-The-Job Job Rotation Mentoring And Coaching Experiential Exercises Workbooks/Manuals Classroom Lectures Videotapes Audiotapes Videoconferencing Teleconferencing Satellite TV E-Learning , Interactive Modules
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HC @ Telenor Pakistan Human Capital Division at Telenor believes in continuous improvement and is taking the standards of service to the utmost levels of excellence. From From provid providing ing the best best admini administr strati ative ve suppor supportt to facili facilitat tatee employ employees ees work work life life to creating benchmark security solutions, we are a team of enthusiastic, energetic young people who are geared to perform the best always! From being the best in providing benefits to our employees to the best in providing development opportunities, we have managed to create a culture of passion for business, operational excellence and constant renewal. We are committed to assisting employees in exploring, developing and maximizing their full potential, encouraging continuing education through internal and external training and development opportunities. Together with your commitment, we will deliver positive results and create opportunities that will benefit the Telenor family.
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